117 Home Owner Reviews Completed Aug 2017 - Feb 19

 

Community Score Overview

117 Home Owner Reviews

4.6
Rating of home owners' willingness to recommend this builder
4.7
Overall Satisfaction

PERFORMANCE RATINGS

Purchase Experience

4.9

Mortgage Experience

4.8

Options / Upgrades Selection

4.7

Move-in Experience

4.7

Construction Experience

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNER'S VERBATIM COMMENTS

Anaheim, on Feb 08, 2019

They made me feel important.

5.0
Verified Home Owner
Anaheim, on Feb 07, 2019

Communication with staff was always quick and informative

5.0
Verified Home Owner
Anaheim, on Feb 07, 2019

The post-move-in support was amazing. Sorin really went out of his way to make sure that I was taken care of and that I am satisfied with my new home.

5.0
Verified Home Owner
Anaheim, on Feb 04, 2019

Sorin has been responsive to my needs and has done everything he can to complete any requests in a timely manner.

5.0
Verified Home Owner
Anaheim, on Feb 02, 2019

Sorin was on top of everything, he fixed things I didnt even know needed fixing, things that I was ok with he fixed and perfected anyways

5.0
Verified Home Owner
Anaheim, on Jan 24, 2019

CUSTOMER CARE ALWAYS AVAILABLE GREAT SERVICE

5.0
Verified Home Owner
Anaheim, on Dec 29, 2018

customer service

5.0
Verified Home Owner
Anaheim, on Dec 29, 2018

Pay attention to details and courteous

5.0
Verified Home Owner
Anaheim, on Dec 02, 2018

Things are quickly resolved when an issue is brought to Olson's attention.

5.0
Verified Home Owner
Anaheim, on Nov 29, 2018

They are friendly and reach out to schedule check ups and fixes.

5.0
Verified Home Owner
Anaheim, on Nov 27, 2018

They follow up with service requests and are super helpful

5.0
Verified Home Owner
Anaheim, on Nov 23, 2018

Always available, always helpful!!

5.0
Verified Home Owner
Anaheim, on Nov 21, 2018

Sorin is very personable and helpful. I appreciate his positive attitude.

5.0
Verified Home Owner
Anaheim, on Nov 20, 2018

Excellent customer service

5.0
Verified Home Owner
Anaheim, on Nov 17, 2018

Overall enjoyed the promptness to make things right if something within the home wasn’t to satisfaction.

5.0
Verified Home Owner
Anaheim, on Nov 16, 2018

I really love the peace of mind that comes from knowing my service advisor is always here to help. Sorin has been so accommodating.

5.0
Verified Home Owner
Anaheim, on Aug 31, 2018

How cooperative the staff was especially Sorin for being there when we needed an issue resolved in our house.

4.8
Verified Home Owner
Anaheim, on Aug 13, 2018

Continuous communication by the sales, building and finance teams.

5.0
Verified Home Owner
Anaheim, on Aug 07, 2018

Easy communication, smooth process.

5.0
Verified Home Owner
Anaheim, on Aug 07, 2018

Everything went smoothly

5.0
Verified Home Owner
Anaheim, on Aug 06, 2018

Charles, Jan and Sorin and John from construction were all incredible.

5.0
Verified Home Owner
Anaheim, on Jun 21, 2018

Both Matt and Sorin have been prompt and a pleasure to work with.

5.0
Verified Home Owner
Anaheim, on Jun 19, 2018

Follow up in person and emailed warranty reminders.

5.0
Verified Home Owner
Anaheim, on Apr 21, 2018

LOVE TAPESTRY WALK! MATT SMELSER HAS BEEEN SUCH AN AMAZING ATTRIBUTE TO THIS COMMUNITY. HE HAS TAKEN CARE OF ANY QUESTION AND CONCERN I HAVE IMMEDIATELY. HE IS ALWAYS AVAILABLE AND IS EASY TO REACH.I CAN NOW SEE WHY OLSON BROTHER COMPANY TAKES SUCH PRIDE AND HONOR IN PRODUCING QUALITY CUSTOMER SERVICE FOR THEIR RESIDENTS. I WILL DEFINITELY BE RECOMMENDING AND PURCHASING FUTURE HOMES FROM THIS COMPANY. THANK YOU FOR ALL THAT YOU HAVE DONE FOR US IN MAINTAINING A PLEASANT MOVE IN EXPERIENCE.

4.9
Verified Home Owner
Anaheim, on Mar 04, 2018

The customer service after purchase and during

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

I like the layout of the homes and the extra attention made to the individual bedrooms.

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

Exceptional customer service

4.8
Verified Home Owner
Anaheim, on Feb 27, 2018

Quality

4.9
Verified Home Owner
Anaheim, on Feb 26, 2018

Very communicative and like the updates that they do and enjoyed the community events. We were also very happy with construction and upgrades avaible and being able to walk through our house while it was being built.

4.8
Verified Home Owner
Anaheim, on Feb 23, 2018

Great customer service and quick response time.

5.0
Verified Home Owner
Anaheim, on Feb 17, 2018

I bought brand new homes from KB and Shea homes in the past ,I am satistied with the quality and design of Olson jomrs

5.0
Verified Home Owner
Anaheim, on Feb 15, 2018

16780

5.0
Verified Home Owner
Anaheim, on Feb 14, 2018

Overall experience had been great!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Great all!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Curran is awesome and takes care of my needs in a swift and respectful manner.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - Purchase & Move In

Anaheim, on Feb 07, 2019

Communication with staff was always quick and informative

5.0
Verified Home Owner
Anaheim, on Feb 07, 2019

The post-move-in support was amazing. Sorin really went out of his way to make sure that I was taken care of and that I am satisfied with my new home.

5.0
Verified Home Owner
Anaheim, on Feb 02, 2019

Sorin was on top of everything, he fixed things I didnt even know needed fixing, things that I was ok with he fixed and perfected anyways

5.0
Verified Home Owner
Anaheim, on Aug 31, 2018

How cooperative the staff was especially Sorin for being there when we needed an issue resolved in our house.

4.8
Verified Home Owner
Anaheim, on Aug 13, 2018

Continuous communication by the sales, building and finance teams.

5.0
Verified Home Owner
Anaheim, on Aug 07, 2018

Easy communication, smooth process.

5.0
Verified Home Owner
Anaheim, on Aug 07, 2018

Everything went smoothly

5.0
Verified Home Owner
Anaheim, on Aug 06, 2018

Charles, Jan and Sorin and John from construction were all incredible.

5.0
Verified Home Owner
Anaheim, on Apr 21, 2018

LOVE TAPESTRY WALK! MATT SMELSER HAS BEEEN SUCH AN AMAZING ATTRIBUTE TO THIS COMMUNITY. HE HAS TAKEN CARE OF ANY QUESTION AND CONCERN I HAVE IMMEDIATELY. HE IS ALWAYS AVAILABLE AND IS EASY TO REACH.I CAN NOW SEE WHY OLSON BROTHER COMPANY TAKES SUCH PRIDE AND HONOR IN PRODUCING QUALITY CUSTOMER SERVICE FOR THEIR RESIDENTS. I WILL DEFINITELY BE RECOMMENDING AND PURCHASING FUTURE HOMES FROM THIS COMPANY. THANK YOU FOR ALL THAT YOU HAVE DONE FOR US IN MAINTAINING A PLEASANT MOVE IN EXPERIENCE.

4.9
Verified Home Owner
Anaheim, on Mar 04, 2018

The customer service after purchase and during

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

I like the layout of the homes and the extra attention made to the individual bedrooms.

5.0
Verified Home Owner
Anaheim, on Feb 27, 2018

Exceptional customer service

4.8
Verified Home Owner
Anaheim, on Feb 27, 2018

Quality

4.9
Verified Home Owner
Anaheim, on Feb 26, 2018

Very communicative and like the updates that they do and enjoyed the community events. We were also very happy with construction and upgrades avaible and being able to walk through our house while it was being built.

4.8
Verified Home Owner
Anaheim, on Feb 23, 2018

Great customer service and quick response time.

5.0
Verified Home Owner
Anaheim, on Feb 17, 2018

I bought brand new homes from KB and Shea homes in the past ,I am satistied with the quality and design of Olson jomrs

5.0
Verified Home Owner
Anaheim, on Feb 15, 2018

16780

5.0
Verified Home Owner
Anaheim, on Feb 14, 2018

Overall experience had been great!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Great all!

5.0
Verified Home Owner
Anaheim, on Feb 13, 2018

Curran is awesome and takes care of my needs in a swift and respectful manner.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 5-6 Months after Move In

Anaheim, on Feb 08, 2019

They made me feel important.

5.0
Verified Home Owner
Anaheim, on Feb 04, 2019

Sorin has been responsive to my needs and has done everything he can to complete any requests in a timely manner.

5.0
Verified Home Owner
Anaheim, on Jan 24, 2019

CUSTOMER CARE ALWAYS AVAILABLE GREAT SERVICE

5.0
Verified Home Owner
Anaheim, on Dec 29, 2018

Pay attention to details and courteous

5.0
Verified Home Owner
Anaheim, on Dec 02, 2018

Things are quickly resolved when an issue is brought to Olson's attention.

5.0
Verified Home Owner
Anaheim, on Nov 23, 2018

Always available, always helpful!!

5.0
Verified Home Owner
Anaheim, on Nov 21, 2018

Sorin is very personable and helpful. I appreciate his positive attitude.

5.0
Verified Home Owner
Anaheim, on Nov 16, 2018

I really love the peace of mind that comes from knowing my service advisor is always here to help. Sorin has been so accommodating.

5.0
Verified Home Owner
Anaheim, on Jun 21, 2018

Both Matt and Sorin have been prompt and a pleasure to work with.

5.0
Verified Home Owner
Anaheim, on Jun 19, 2018

Follow up in person and emailed warranty reminders.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNER'S VERBATIM COMMENTS - 10-12 Months after Move In

Anaheim, on Dec 29, 2018

customer service

5.0
Verified Home Owner
Anaheim, on Nov 29, 2018

They are friendly and reach out to schedule check ups and fixes.

5.0
Verified Home Owner
Anaheim, on Nov 27, 2018

They follow up with service requests and are super helpful

5.0
Verified Home Owner
Anaheim, on Nov 20, 2018

Excellent customer service

5.0
Verified Home Owner
Anaheim, on Nov 17, 2018

Overall enjoyed the promptness to make things right if something within the home wasn’t to satisfaction.

5.0
Verified Home Owner