Top Homebuilder Ratings & Reviews

The Olson Company

Ventana Walk - Santa Ana

75 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.4

Installation & Workmanship

4.6

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS

Santa Ana, on Nov 15, 2019

You have so far fixed any problems we have had with our home and waiting to get the few items on walk through repaired.

4.6
Verified Homeowner
Santa Ana, on Sep 09, 2019

I appreciate that the Olson Company builds affordable homes in already established communities. Also, [removed], the Sr. Homeowner Satisfaction [removed], has been incredibly helpful in addressing all of our concerns. Ensuring customer satisfaction seems to be a priority for Olson Homes. I appreciate that.

4.5
Verified Homeowner
Santa Ana, on Aug 02, 2019

In a word, "[removed]". Your representative has made purchasing from the Olson Company a satisfying experience. We've made recommendations to family who are looking to purchase a home to check out [removed] first due to the attention to detail and commitment to our satisfaction that [removed] has exhibited.

4.9
Verified Homeowner
Santa Ana, on Jun 15, 2019

Very fast in replying to all problems.

4.8
Verified Homeowner
Santa Ana, on Apr 06, 2019

They kept us well informed the entire duration of construction!

4.9
Verified Homeowner
Santa Ana, on Apr 03, 2019

The customer service is very good - always willing to put in the effort to help me resolve an issue

4.7
Verified Homeowner
Santa Ana, on Mar 20, 2019

Always on top of any concerns and they get handled right away.

4.7
Verified Homeowner
Santa Ana, on Mar 15, 2019

was able to contact them anytime of the day.

4.2
Verified Homeowner
Santa Ana, on Feb 05, 2019

As first time homebuyers, we've really appreciated the hands on customer service provided by Olson Homes after we moved in. It's comforting to know the home builder is committed to ensuring homebuyer satisfaction long after the sale has been made. This is a testament to the quality of the homes and the company's overall integrity.

5.0
Verified Homeowner
Santa Ana, on Feb 03, 2019

[removed] staff were very very detail oriented from purchasing the home to moving in.

5.0
Verified Homeowner
Santa Ana, on Feb 02, 2019

The model homes looked nice when I first looked at them

3.9
Verified Homeowner
Santa Ana, on Feb 02, 2019

From the first time we walked the model home, my wife really liked it. The sales rep was very knowledgeable and friendly. He noticed I was a retired Navy man and helped us by explaining the VA process and setting us up with The loan company. We had to wait till phase 4 was complete, but it was worth the wait. After the papers were signed We had A couple of items to fix and [removed] is making it happen . Everything has been repaired except one item dealing with the floor installer but I’m sure it will be taken care of very soon . We are very happy with our new home .

5.0
Verified Homeowner
Santa Ana, on Dec 22, 2018

I liked that any issues that came up were addressed in a timely manner without having much push back.

3.7
Verified Homeowner
Santa Ana, on Dec 15, 2018

They say super heroes wear capes but in this case they don’t. [removed] has been AMAZING! I call, he picks up. I have questions, he has answers. I have problems, he has solutions.

4.9
Verified Homeowner
Santa Ana, on Dec 06, 2018

i like that they allow you to have 10 years of warranty and that any problems or issues they fixed within timely manner

4.3
Verified Homeowner
Santa Ana, on Nov 15, 2018

Transparency, friendliness, and communication

4.5
Verified Homeowner
Santa Ana, on Nov 09, 2018

Appropriate amount of communication throughout the process.

4.7
Verified Homeowner
Santa Ana, on Nov 07, 2018

They have been amazing through the entire process from walkthroughs during the build-out, to information during move in, and attending to all needs post-move in. [removed] has been especially wonderful attending to and coordinating all requests we had to ensure the home was 100% perfect.

4.7
Verified Homeowner
Santa Ana, on Oct 30, 2018

N/A

4.8
Verified Homeowner
Santa Ana, on Oct 29, 2018

They were transparent in the process and expectations. Further, out home is built with great craftsmanship and such good quality!

4.9
Verified Homeowner
Santa Ana, on Oct 29, 2018

Whenever issues arise and I inquire about a solution, I receive a helpful reply promptly whether in-person, via e-mail, or by phone.

5.0
Verified Homeowner
Santa Ana, on Oct 28, 2018

[removed] was amazing and kept constant communication throughout the process. He was up front and honest the entire time.

4.6
Verified Homeowner
Santa Ana, on Oct 24, 2018

The process was very well laid out. was fun visiting the building site and seeing the place being built

4.8
Verified Homeowner
Santa Ana, on Oct 23, 2018

Updates and communication

4.8
Verified Homeowner
Santa Ana, on Oct 18, 2018

The constant communication and willingness to answer any question promptly

4.9
Verified Homeowner
Santa Ana, on Oct 18, 2018

Everything was on time, smooth and courteous

5.0
Verified Homeowner
Santa Ana, on Oct 18, 2018

All my questions and concerns were answered by [removed]. He is the man for everything! Thank you so much.

5.0
Verified Homeowner
Santa Ana, on Oct 16, 2018

Anytime I’ve needed something repaired it’s been a quick turnaround.

5.0
Verified Homeowner
Santa Ana, on Oct 11, 2018

Frequent check-ins and availability of staff

5.0
Verified Homeowner
Santa Ana, on Oct 04, 2018

No warranty issues have arisen, but any customer service questions have been promptly answered, met, and exceeded our expectations.

5.0
Verified Homeowner
Santa Ana, on Oct 04, 2018

The promptness of taking care of things in our home that need fixing.

5.0
Verified Homeowner
Santa Ana, on Aug 06, 2018

I liked that there was an after move in run through and [removed] was there to answer any questions I had about the house.

4.4
Verified Homeowner
Santa Ana, on Jul 29, 2018

Everyone was very helpful and made me feel comfortable throughout the entire process. [removed] has been amazing. He is always available when needed and has made this process that much more enjoyable.

5.0
Verified Homeowner
Santa Ana, on Jul 27, 2018

everyone was always very helpful

5.0
Verified Homeowner
Santa Ana, on Jul 26, 2018

Set pricing, no negotiation, flexibility in selecting upgrades.

4.0
Verified Homeowner
Santa Ana, on Jun 24, 2018

I can be difficult to work with but [removed] keeps coming back with a smile, actually I haven’t seen him without a smile.

5.0
Verified Homeowner
Santa Ana, on Jun 23, 2018

The process is made easy by the Olson Company team and they are always available for questions.

4.9
Verified Homeowner
Santa Ana, on Jun 23, 2018

From start to finish, [removed], [removed] and [removed] provided me with updates.

5.0
Verified Homeowner
Santa Ana, on Jun 20, 2018

The whole process was a thrill and anxious about buying my first house in a wonderful neighborhood.

4.2
Verified Homeowner
Santa Ana, on Jun 19, 2018

after purchased customer service

4.7
Verified Homeowner
Santa Ana, on Jun 05, 2018

Friendly and always helpful

5.0
Verified Homeowner
Santa Ana, on May 29, 2018

Our representative is knowledgeable, friendly, and always available. I like the fact that I feel secure and comfortable that if any issues arise they will be taken care of in a timely manner.

5.0
Verified Homeowner
Santa Ana, on Mar 21, 2018

Quality of the materials used were ok. The paint job inside will need improvements.

4.7
Verified Homeowner
Santa Ana, on Feb 22, 2018

All of my requests have been responded & completed quickly.

4.9
Verified Homeowner
Santa Ana, on Feb 17, 2018

They made the process super easy and took the stress off. Everyone is super professional.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Santa Ana, on Feb 03, 2019

[removed] staff were very very detail oriented from purchasing the home to moving in.

5.0
Verified Homeowner
Santa Ana, on Feb 02, 2019

The model homes looked nice when I first looked at them

3.9
Verified Homeowner
Santa Ana, on Feb 02, 2019

From the first time we walked the model home, my wife really liked it. The sales rep was very knowledgeable and friendly. He noticed I was a retired Navy man and helped us by explaining the VA process and setting us up with The loan company. We had to wait till phase 4 was complete, but it was worth the wait. After the papers were signed We had A couple of items to fix and [removed] is making it happen . Everything has been repaired except one item dealing with the floor installer but I’m sure it will be taken care of very soon . We are very happy with our new home .

5.0
Verified Homeowner
Santa Ana, on Nov 09, 2018

Appropriate amount of communication throughout the process.

4.7
Verified Homeowner
Santa Ana, on Oct 28, 2018

[removed] was amazing and kept constant communication throughout the process. He was up front and honest the entire time.

4.6
Verified Homeowner
Santa Ana, on Oct 24, 2018

The process was very well laid out. was fun visiting the building site and seeing the place being built

4.8
Verified Homeowner
Santa Ana, on Oct 23, 2018

Updates and communication

4.8
Verified Homeowner
Santa Ana, on Oct 18, 2018

The constant communication and willingness to answer any question promptly

4.9
Verified Homeowner
Santa Ana, on Oct 18, 2018

Everything was on time, smooth and courteous

5.0
Verified Homeowner
Santa Ana, on Aug 06, 2018

I liked that there was an after move in run through and [removed] was there to answer any questions I had about the house.

4.4
Verified Homeowner
Santa Ana, on Jul 29, 2018

Everyone was very helpful and made me feel comfortable throughout the entire process. [removed] has been amazing. He is always available when needed and has made this process that much more enjoyable.

5.0
Verified Homeowner
Santa Ana, on Jul 27, 2018

everyone was always very helpful

5.0
Verified Homeowner
Santa Ana, on Jul 26, 2018

Set pricing, no negotiation, flexibility in selecting upgrades.

4.0
Verified Homeowner
Santa Ana, on Jun 23, 2018

The process is made easy by the Olson Company team and they are always available for questions.

4.9
Verified Homeowner
Santa Ana, on Jun 23, 2018

From start to finish, [removed], [removed] and [removed] provided me with updates.

5.0
Verified Homeowner
Santa Ana, on Jun 20, 2018

The whole process was a thrill and anxious about buying my first house in a wonderful neighborhood.

4.2
Verified Homeowner
Santa Ana, on Jun 19, 2018

after purchased customer service

4.7
Verified Homeowner
Santa Ana, on Mar 21, 2018

Quality of the materials used were ok. The paint job inside will need improvements.

4.7
Verified Homeowner
Santa Ana, on Feb 22, 2018

All of my requests have been responded & completed quickly.

4.9
Verified Homeowner
Santa Ana, on Feb 17, 2018

They made the process super easy and took the stress off. Everyone is super professional.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Santa Ana, on Jun 15, 2019

Very fast in replying to all problems.

4.8
Verified Homeowner
Santa Ana, on Feb 05, 2019

As first time homebuyers, we've really appreciated the hands on customer service provided by Olson Homes after we moved in. It's comforting to know the home builder is committed to ensuring homebuyer satisfaction long after the sale has been made. This is a testament to the quality of the homes and the company's overall integrity.

5.0
Verified Homeowner
Santa Ana, on Oct 18, 2018

All my questions and concerns were answered by [removed]. He is the man for everything! Thank you so much.

5.0
Verified Homeowner
Santa Ana, on Oct 16, 2018

Anytime I’ve needed something repaired it’s been a quick turnaround.

5.0
Verified Homeowner
Santa Ana, on Oct 11, 2018

Frequent check-ins and availability of staff

5.0
Verified Homeowner
Santa Ana, on Oct 04, 2018

No warranty issues have arisen, but any customer service questions have been promptly answered, met, and exceeded our expectations.

5.0
Verified Homeowner
Santa Ana, on Oct 04, 2018

The promptness of taking care of things in our home that need fixing.

5.0
Verified Homeowner
Santa Ana, on Jun 24, 2018

I can be difficult to work with but [removed] keeps coming back with a smile, actually I haven’t seen him without a smile.

5.0
Verified Homeowner
Santa Ana, on Jun 05, 2018

Friendly and always helpful

5.0
Verified Homeowner
Santa Ana, on May 29, 2018

Our representative is knowledgeable, friendly, and always available. I like the fact that I feel secure and comfortable that if any issues arise they will be taken care of in a timely manner.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Santa Ana, on Nov 15, 2019

You have so far fixed any problems we have had with our home and waiting to get the few items on walk through repaired.

4.6
Verified Homeowner
Santa Ana, on Sep 09, 2019

I appreciate that the Olson Company builds affordable homes in already established communities. Also, [removed], the Sr. Homeowner Satisfaction [removed], has been incredibly helpful in addressing all of our concerns. Ensuring customer satisfaction seems to be a priority for Olson Homes. I appreciate that.

4.5
Verified Homeowner
Santa Ana, on Aug 02, 2019

In a word, "[removed]". Your representative has made purchasing from the Olson Company a satisfying experience. We've made recommendations to family who are looking to purchase a home to check out [removed] first due to the attention to detail and commitment to our satisfaction that [removed] has exhibited.

4.9
Verified Homeowner
Santa Ana, on Apr 06, 2019

They kept us well informed the entire duration of construction!

4.9
Verified Homeowner
Santa Ana, on Apr 03, 2019

The customer service is very good - always willing to put in the effort to help me resolve an issue

4.7
Verified Homeowner
Santa Ana, on Mar 20, 2019

Always on top of any concerns and they get handled right away.

4.7
Verified Homeowner
Santa Ana, on Mar 15, 2019

was able to contact them anytime of the day.

4.2
Verified Homeowner
Santa Ana, on Dec 22, 2018

I liked that any issues that came up were addressed in a timely manner without having much push back.

3.7
Verified Homeowner
Santa Ana, on Dec 15, 2018

They say super heroes wear capes but in this case they don’t. [removed] has been AMAZING! I call, he picks up. I have questions, he has answers. I have problems, he has solutions.

4.9
Verified Homeowner
Santa Ana, on Dec 06, 2018

i like that they allow you to have 10 years of warranty and that any problems or issues they fixed within timely manner

4.3
Verified Homeowner
Santa Ana, on Nov 15, 2018

Transparency, friendliness, and communication

4.5
Verified Homeowner
Santa Ana, on Nov 07, 2018

They have been amazing through the entire process from walkthroughs during the build-out, to information during move in, and attending to all needs post-move in. [removed] has been especially wonderful attending to and coordinating all requests we had to ensure the home was 100% perfect.

4.7
Verified Homeowner
Santa Ana, on Oct 30, 2018

N/A

4.8
Verified Homeowner
Santa Ana, on Oct 29, 2018

They were transparent in the process and expectations. Further, out home is built with great craftsmanship and such good quality!

4.9
Verified Homeowner
Santa Ana, on Oct 29, 2018

Whenever issues arise and I inquire about a solution, I receive a helpful reply promptly whether in-person, via e-mail, or by phone.

5.0
Verified Homeowner