Homebuilder Ratings & Reviews

Woodside Homes Reviews

4,168 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 50 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

American Fork, on May 30, 2020

Nothing I like best. My heater has gone out 3 times and had to have my concrete pad in the back re poured do to sloping back to the house. That took 3 months to get someone out to do.

4.5
Verified Homeowner
Clovis, on May 30, 2020

Customer service was excellent.

4.2
Verified Homeowner
Manteca, on May 30, 2020

Very nice home. Service really good after purchase. I’m very happy with my new home

5.0
Verified Homeowner
Phoenix, on May 30, 2020

I like the step by step guidance that everyone gave us. It was not confusing and easy to understand.

5.0
Verified Homeowner
Dinuba, on May 29, 2020

The staff is friendly and engaging, they make you feel comfortable and the total experience of buying a home is explained with care and you do not feel rushed

4.4
Verified Homeowner
Bluffdale, on May 29, 2020

The 4th time around they were responsive.

1.4
Verified Homeowner

Customer Care Team

Woodside Homes

May 29, 2020

Thanks for your feedback. It will be provided to our Customer Care Team.

Ontario, on May 29, 2020

response in timely manner and completed warranty request as expected

5.0
Verified Homeowner
Bluffdale, on May 29, 2020

High level of service

5.0
Verified Homeowner
Mesa, on May 29, 2020

The entire team at Woodside Homes was amazing! From the start with [name removed], to the build with [name removed] and [name removed] to the move-in, it has been seamless. Everyone truly made this entire experience a wonderful experience.

5.0
Verified Homeowner
Menifee, on May 29, 2020

Very smooth and the staff was extremely helpful. The new home walkthru was excellent and gave us better understanding of all the home’s features.

5.0
Verified Homeowner
Syracuse, on May 29, 2020

The sales agent was very transparent and thorough. Gave us plenty of great communication from start to finish. We were able to check the home out constantly while we were under contract. Walk through was great and had a lot of good information and got to close a few days early to move into our new home.

5.0
Verified Homeowner
Lincoln, on May 29, 2020

Talented qualified diligent timely

5.0
Verified Homeowner
Corona, on May 28, 2020

I've always gotten quick responses for any questions I've had

5.0
Verified Homeowner
Sacramento, on May 28, 2020

Customer service. [name removed] and [name removed] was very quick to respond back with any questions or concerns I had.

4.8
Verified Homeowner
Phoenix, on May 28, 2020

I thought this was going to be a stressful process as it was my first time ever having a house built. Boy was I wrong [name removed] my sales associate and [name removed] my lead contractor were the best I ever dealt with. [name removed] kept us up to date through out the whole process even sending us pictures. [name removed] answered all our questions and things we wanted touched up was done before our move in. I could not be happier they both made our dreams come true. I have told many people I know if your looking for a house come to woodside homes.

5.0
Verified Homeowner
Lemoore, on May 28, 2020

[Translated from ES] Customer service but not construction work

2.0
Verified Homeowner

Customer Care Team

Woodside Homes

May 28, 2020

We'd like to better understand your feedback regarding the construction of your home. Our Customer Care Team will reach out to you. Thanks for your feedback.

Dinuba, on May 28, 2020

Due to COVID-19 that has been on hold but they have assured they will extend it.

4.6
Verified Homeowner
Mesa, on May 27, 2020

The follow up by the team and support to get issues taken care of.

4.4
Verified Homeowner
Las Vegas, on May 27, 2020

A lot of the things we pointed out during our walkthrough wasn’t even fixed. There were trim that needed painting wasn’t done our laundry room has the opening in the ceiling to get up to the attic and all around the opening in the ceiling there was rubber trim hanging down. Our bathroom mirrors have scratches on them we can’t get off etc. Then my husband seen our outdoor screens on our windows are all scratched so he texted [name removed] who we thought was in charge then [name removed] texted my husband back and said he’s no longer with Woodside homes. No one told us. Then [name removed] gives my husband someone else’s name so my husband texts him and gets no response for over 1 month? Ridiculous. Then after waiting ALL that time we finally had to text [name removed] at the Woodside Homes office here in Summerlin and ask her who’s in charge and she totally tells us another name. No one contacted us at all to tell us who was in charge to contact with our problems of our home. We usually buy Pulte homes but we look at Pulte home here in Summerlin and couldn’t find any without homes being built behind them and that’s why we went with Woodside Homes cause we found the lot we wanted with a walking trail behind it and no homes behind us. We have family moving here soon and we wouldn’t recommend Woodside Homes.

0.9
Verified Homeowner

Customer Care Team

Woodside Homes

May 27, 2020

Thank you for your feedback. It's invaluable to us. We always intend to provide a great experience for our customers. We want to try and assist you the best we can. Your Customer Care Team will reach out to you soon unless they already have.

Sacramento, on May 27, 2020

The follow up .

5.0
Verified Homeowner
Lemoore, on May 27, 2020

The current with the team is always available to answer questions and concerns that may come up. Even now that I’ve been in my home for a couple of months they are still available still wave to me as a path and down the street and I feel like they are very approachable should I have any issues or concerns that come up in the future. I’m truly thankful and happy with a positive experience I have had with buying my first home.

5.0
Verified Homeowner
Ontario, on May 27, 2020

I loved the fact that I am able to contact Woodside representative [name removed], he responds immediately and tries to provide a solution. He is very helpful and patient in explaining things to help me understand. I do have a concern that was not addressed but have been unable to contact them because of the pandemic.

4.7
Verified Homeowner
Phoenix, on May 27, 2020

Very attentive and more than willing to help/assist in any matter

5.0
Verified Homeowner
Syracuse, on May 26, 2020

Driving out weekly and seeing the progress of how it was all coming together. It was a fun process.

4.6
Verified Homeowner
Bluffdale, on May 26, 2020

The people who have come out to fix things have known what they’re doing and met expectations.

4.5
Verified Homeowner
Visalia, on May 26, 2020

It’s decent work when something is done. Our door shaving was amazing with the second guy but first one not so much. Still waiting to get a huge item we paid for and wasn’t put it and it keeps getting pushed aside so my husband hasn’t been happy with that.

4.4
Verified Homeowner

Customer Care Team

Woodside Homes

May 26, 2020

Thank you for your feedback. Is the "huge item" something that we aren't able to assist with currently due to our inability to service homes during the COVID 19 outbreak? Either way, our Customer Care Team will be reaching out to learn more in order to help where possible.

Phoenix, on May 26, 2020

Friendly and commitment through the whole process

5.0
Verified Homeowner
Syracuse, on May 26, 2020

The process was easy. I sent an email, got a reply the next day, scheduled a time for the guy to come out and see what was happening, and then he came back the next day to resolve it. I liked that it wasn't complicated or annoying.

5.0
Verified Homeowner
San Tan Valley, on May 25, 2020

[name removed] and [name removed] were great from the start and would do it all over again

4.9
Verified Homeowner
Las Vegas, on May 25, 2020

Customer service

5.0
Verified Homeowner
Las Vegas, on May 25, 2020

They are always keeping in touch as far as how is the home, etc.

5.0
Verified Homeowner
Corona, on May 24, 2020

Calls are answered right away

5.0
Verified Homeowner
Rancho Cordova, on May 24, 2020

Overall the construction of our home has been in tact we have not had to utilize the warranty service very much.

5.0
Verified Homeowner
Beaumont, on May 23, 2020

Working through the building process.

4.0
Verified Homeowner
Mesa, on May 23, 2020

[name removed] and [name removed] were an absolute pleasure to work with. The have been kind, helpful, and creative. I loved the photo props at all the stages. [name removed] has also been great to work with. When something has needed to be done, he has made sure to make it happen quickly for us. Everyone has been available and shown great customer service. The house is beautiful.

4.9
Verified Homeowner
American Fork, on May 23, 2020

There were things that needed to get fixed and got fixed.

3.2
Verified Homeowner
Dinuba, on May 22, 2020

Amenities of living in a gated community. Especially living with golf course views.

3.6
Verified Homeowner
Saratoga Springs, on May 21, 2020

By far, the best part was working with [name removed]!!! He made the entire process so easy and comfortable, and that was huge since my wife had numerous concerns about relocating to Utah; I totally credit [name removed] and his experience for making this move possible. The icing on the cake is that Woodside totally delivered.

4.9
Verified Homeowner
Menifee, on May 21, 2020

I can call for any work that needs to be done and it quickly gets done

5.0
Verified Homeowner
Bluffdale, on May 21, 2020

Communications were spot on, quick responses, and informative! Super friendly staff, and I always felt like my time was valuable.

5.0
Verified Homeowner
Las Vegas, on May 21, 2020

So user friendly!! We have never experienced this level of customer service,in any department of Woodside,nothing compares. Extremely quick responses too,even during a pandemic! I can't even get ahold of my bank right now ???????

5.0
Verified Homeowner
Elk Grove, on May 21, 2020

Quality and workmanship

3.8
Verified Homeowner
Mesa, on May 20, 2020

Nothing stands out.

3.9
Verified Homeowner
Dinuba, on May 20, 2020

I like that I can follow up with the office when things aren’t completed

2.0
Verified Homeowner
Mesa, on May 20, 2020

How the builders and the sales reps were always in contact and kept us updated on what was next. Also the timelines were always right on schedule with no problems

5.0
Verified Homeowner
Tulare, on May 20, 2020

The people I worked with were kind and thoughtful and made a stressful situation smooth. Even after moving in we feel like we are not alone and we were checked on.

4.4
Verified Homeowner
Surprise, on May 19, 2020

Working with [name removed], [name removed] and [name removed]. They were great guys that answered all of our questions and helped us out a lot thru the whole process.

4.8
Verified Homeowner
West Haven, on May 19, 2020

The communicating between wood side and myself. Very easy and always checked up.

4.8
Verified Homeowner
Mesa, on May 19, 2020

Answered questions in a timely manner

4.9
Verified Homeowner
American Fork, on May 19, 2020

The overall experience was great. It was our second time building/buying from Woodside Homes. [name removed] is a fantastic sales agent and made the buying process seamless. The home is beautiful, but has some roofing issues that need a better evaluation than received.

4.3
Verified Homeowner

Builder Profile

Where you live is an extension of who you are. That is why our commitment goes beyond designing and building beautiful homes; everything from carefully selecting land to simplifying the home buying process has been fine-tuned to ensure that your experience with Woodside Homes is Better By Design. Better By Design is more than just a motto - it is our promise to you. Since introducing our very first community in 1977, our team has been working to help you home. Life's best moments take place at home, and we take pride in contributing to those memories for years to come.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.