Top Homebuilder Ratings & Reviews

Woodside Homes

Bungalows At Cooley Station

144 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.7
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.6

Home Personalization Experience

4.7

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Gilbert, on Oct 15, 2019

So far issues that have come up have been resolved in a timely manner. [removed] has communicated well and continued to check that issues are fixed.

5.0
Verified Homeowner
Gilbert, on Sep 23, 2019

Great sales staff and construction crew

4.5
Verified Homeowner
Gilbert, on Sep 21, 2019

Things were not done right and [removed] did a great job at making sure it was done properly

4.0
Verified Homeowner
Gilbert, on Sep 11, 2019

Fast response from [removed].

4.7
Verified Homeowner
Gilbert, on Sep 05, 2019

Having this and that fixed quickly

4.7
Verified Homeowner
Gilbert, on Sep 04, 2019

Customer service responds my requests in a timely manner and being very friendly.

5.0
Verified Homeowner
Gilbert, on Aug 30, 2019

Great response to most issues

4.7
Verified Homeowner
Gilbert, on Aug 22, 2019

Able to text our rep

4.1
Verified Homeowner
Gilbert, on Aug 19, 2019

[removed] and [removed] are always quick and available if I have any questions.

5.0
Verified Homeowner
Gilbert, on Aug 13, 2019

Prompt attention to my questions/concerns.

4.8
Verified Homeowner
Gilbert, on Aug 09, 2019

Everyone on staff was extremely available and flexible (answering calls, texts, emails). Everyone was very friendly and genuine (not just trying to get me to upgrade every little thing to make a dollar). They were very upfront about what to expect in the schedule and budget. I also very much enjoyed the "personal touch" of receiving texts/calls from the staff the day I signed my paperwork and moved in! Again, very thoughtful and genuine people that work for Woodside Homes.

4.9
Verified Homeowner
Gilbert, on Aug 07, 2019

We really enjoyed feeling like we were a part of the building process. We loved our walkthroughs with [removed] and appreciated her knowledge and willingness to be of service to us.

5.0
Verified Homeowner
Gilbert, on Aug 03, 2019

It was great at first. Between purchasing the home and then the initial first month.

2.8
Verified Homeowner
Gilbert, on Aug 03, 2019

[removed] responds immediately to my texts/requests.

4.7
Verified Homeowner
Gilbert, on Jul 26, 2019

Every person I worked with was friendly and knowledgeable. I never felt pressured by sales staff. Many times, their honest opinions, suggestions, or feedback helped me make more sound decisions. I never felt like my questions were a burden. I would gladly work with everyone on the Woodside team again.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

[removed] and [removed] have been quick to reply to and remedy any problem or concern I have had.

5.0
Verified Homeowner
Gilbert, on Jul 25, 2019

Prompt response and explain their works in detail.

5.0
Verified Homeowner
Gilbert, on Jul 09, 2019

Communication with the building supervisor was wonderful

4.8
Verified Homeowner
Gilbert, on Jun 19, 2019

[removed] and [removed] were very good about responding to us when we had questions and covering everything.

4.1
Verified Homeowner
Gilbert, on Jun 19, 2019

Quick response and very caring for our needs.

4.3
Verified Homeowner
Gilbert, on May 23, 2019

Was kept informed

4.7
Verified Homeowner
Gilbert, on May 17, 2019

I really enjoyed working with the site manager [removed] she was always so helpful and available to answer any questions

4.8
Verified Homeowner
Gilbert, on May 15, 2019

Sales [removed] is very friendly and professional, she listens to my needs and explains in detail what she can or can’t do for me

4.9
Verified Homeowner
Gilbert, on May 15, 2019

The friendly personnel

5.0
Verified Homeowner
Gilbert, on Apr 18, 2019

[removed] and [removed] were great and [removed] really worked to make sure we were happy.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

The willingness of the design department and field personnel to work with me and my ideas.

5.0
Verified Homeowner
Gilbert, on Apr 13, 2019

They are respond promptly and do what they say they are going to do

4.8
Verified Homeowner
Gilbert, on Apr 09, 2019

Very helpful sales agent and good communication throughout the process. Great features and selections

4.8
Verified Homeowner
Gilbert, on Apr 08, 2019

The attention to our needs during construction by our construction coordinator

3.8
Verified Homeowner
Gilbert, on Mar 25, 2019

Every single step from tour through move-in

5.0
Verified Homeowner
Gilbert, on Mar 19, 2019

Photos provided on a weekly update

5.0
Verified Homeowner
Gilbert, on Mar 17, 2019

I loved how [removed] was willing to work with my financial situation. I loved how [removed] was always able to answer the phone after hours. I have a hectic work schedule and always had concerns. She always answered the phone for me. Amazing customer service. As a sales advisor, this is an amazing characteristic and should be sought after in all employees. [removed] is a keeper.

5.0
Verified Homeowner
Gilbert, on Mar 02, 2019

Easy to work with

4.8
Verified Homeowner
Gilbert, on Feb 19, 2019

Ease

5.0
Verified Homeowner
Gilbert, on Feb 15, 2019

The Supervisor at the time was very communicative, kept the job site very clean, and understood my questions.

4.2
Verified Homeowner
Gilbert, on Feb 12, 2019

Multiple touches along the build process from both [removed] (sales) and [removed] (site supervisor).

5.0
Verified Homeowner
Gilbert, on Feb 09, 2019

It was an amazing experience as all the members of Woodside Homes were extremely helpful and explained everything in detail which made the process super easy.

4.8
Verified Homeowner
Gilbert, on Feb 04, 2019

The process was a good experience. Everyone involved Title [removed] with Security Title worked extremely well to help the process close and recorded also [removed] sales person for Woodside was so helpful. A very great experience

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

My Project Manager [removed] kept me informed with each step in the progress. Great communicator! I think she was just add excited as I was.

4.7
Verified Homeowner
Gilbert, on Jan 21, 2019

The home is ready and quality checked

5.0
Verified Homeowner
Gilbert, on Jan 21, 2019

This Woodside home offered the size and features we wanted at a price that beat the competition. We felt very confident with the purchase largely because [removed] [removed] was able to quickly and thoroughly answer all of our questions and address our concerns. We were happy to be able to see other houses in various stages of completion, and to select exactly the options we wanted. The only suggestion I have would be to allow buyers an opportunity to visit the design center once prior to having their design appointment. Doing so might allow the buyers to better prioritize how to spend their time during the actual design appointment. We were also very happy every time we received photos of the ongoing construction (sent by [removed]) even though we were visiting the site frequently ourselves. My uncle, who has lived nearby for 10+ years, also visited the property and he has had 3 new homes built in the area, so I also derive confidence in the build from his opinion that "it looks like they're doing everything right."

4.9
Verified Homeowner
Gilbert, on Jan 16, 2019

They made the whole process simple and explained every step in the process.

4.9
Verified Homeowner
Gilbert, on Jan 04, 2019

It went much faster than what I was originally told for completion.

4.2
Verified Homeowner
Gilbert, on Dec 28, 2018

The frequent communications by all agent involved like [removed] and [removed] and professionalisms

4.8
Verified Homeowner
Gilbert, on Nov 29, 2018

The best part of our experience was the quick responses and having people on site to help.

4.7
Verified Homeowner
Gilbert, on Nov 18, 2018

The do what they say they are going to do

5.0
Verified Homeowner
Gilbert, on Oct 30, 2018

Quality of home

5.0
Verified Homeowner
Gilbert, on Oct 29, 2018

Quality home and the super was responsive and quick. Great to work with.

5.0
Verified Homeowner
Gilbert, on Sep 09, 2018

The staff was very helpful and attentive to any questions or concerns I had.

4.6
Verified Homeowner
Gilbert, on Jul 30, 2018

The interaction with [removed], [removed], [removed] and [removed]. They are very reassuring and knowledgeable of how matters will be rectified when problems present themselves.

4.9
Verified Homeowner
Gilbert, on Jun 30, 2018

the relationships built with april in the sales office, [removed] and [removed] as construction supers. i have recommended this site to many, so far 3 people i recommended bought homes!

4.0
Verified Homeowner
Gilbert, on Jun 20, 2017

Overall we are satisfied with the quality of the home we have had a couple of warranty repairs and will have a couple more to submit. It is all normal things though that had been missed during the walk through. Except the air conditioning not blowing into the bedrooms enough but the tech came out right away and fixed it.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2017

Broken promise and lack of follow through have been an on going thing to the point that its not even worth complaining about this places as it falls on deaf ears.

1.8
Verified Homeowner
Gilbert, on May 31, 2017

[removed] did such a great job walking us through the home and showing us all the features. He really knew about it. I know they use subcontractors and not everything has been perfect but just the fact that [removed] knew what everything was and how to use it was pretty awesome!

4.7
Verified Homeowner
Gilbert, on May 07, 2017

quality construction

5.0
Verified Homeowner
Gilbert, on Nov 04, 2016

There where a great deal of poor quality work done by a few of the sub-contractors. I would recommend but advise to do quality checks.

4.5
Verified Homeowner
Gilbert, on Oct 17, 2016

Failing to make and meet commitments and a deceiving offering of standards not to mention the extremely poor customer service after closing.

0.6
Verified Homeowner
Gilbert, on Oct 02, 2016

Bad quality house. They take shortcuts everywhere.

1.7
Verified Homeowner
Gilbert, on Aug 13, 2016

Friendly, responsive, courteous service from the sales staff through building superintendents. The whole process has been a joy. We have dealt with several builders in the past Woodside has been the best.

4.9
Verified Homeowner
Gilbert, on Jun 15, 2016

Previous Super had told me some broken roof tiles would be fixed as well as an automatic exhaust fan added to laundry room.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Gilbert, on Aug 09, 2019

Everyone on staff was extremely available and flexible (answering calls, texts, emails). Everyone was very friendly and genuine (not just trying to get me to upgrade every little thing to make a dollar). They were very upfront about what to expect in the schedule and budget. I also very much enjoyed the "personal touch" of receiving texts/calls from the staff the day I signed my paperwork and moved in! Again, very thoughtful and genuine people that work for Woodside Homes.

4.9
Verified Homeowner
Gilbert, on Aug 07, 2019

We really enjoyed feeling like we were a part of the building process. We loved our walkthroughs with [removed] and appreciated her knowledge and willingness to be of service to us.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

Every person I worked with was friendly and knowledgeable. I never felt pressured by sales staff. Many times, their honest opinions, suggestions, or feedback helped me make more sound decisions. I never felt like my questions were a burden. I would gladly work with everyone on the Woodside team again.

5.0
Verified Homeowner
Gilbert, on May 23, 2019

Was kept informed

4.7
Verified Homeowner
Gilbert, on May 15, 2019

Sales [removed] is very friendly and professional, she listens to my needs and explains in detail what she can or can’t do for me

4.9
Verified Homeowner
Gilbert, on May 15, 2019

The friendly personnel

5.0
Verified Homeowner
Gilbert, on Apr 18, 2019

[removed] and [removed] were great and [removed] really worked to make sure we were happy.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

The willingness of the design department and field personnel to work with me and my ideas.

5.0
Verified Homeowner
Gilbert, on Apr 09, 2019

Very helpful sales agent and good communication throughout the process. Great features and selections

4.8
Verified Homeowner
Gilbert, on Mar 25, 2019

Every single step from tour through move-in

5.0
Verified Homeowner
Gilbert, on Mar 19, 2019

Photos provided on a weekly update

5.0
Verified Homeowner
Gilbert, on Mar 17, 2019

I loved how [removed] was willing to work with my financial situation. I loved how [removed] was always able to answer the phone after hours. I have a hectic work schedule and always had concerns. She always answered the phone for me. Amazing customer service. As a sales advisor, this is an amazing characteristic and should be sought after in all employees. [removed] is a keeper.

5.0
Verified Homeowner
Gilbert, on Feb 12, 2019

Multiple touches along the build process from both [removed] (sales) and [removed] (site supervisor).

5.0
Verified Homeowner
Gilbert, on Feb 09, 2019

It was an amazing experience as all the members of Woodside Homes were extremely helpful and explained everything in detail which made the process super easy.

4.8
Verified Homeowner
Gilbert, on Feb 04, 2019

The process was a good experience. Everyone involved Title [removed] with Security Title worked extremely well to help the process close and recorded also [removed] sales person for Woodside was so helpful. A very great experience

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

My Project Manager [removed] kept me informed with each step in the progress. Great communicator! I think she was just add excited as I was.

4.7
Verified Homeowner
Gilbert, on Jan 21, 2019

The home is ready and quality checked

5.0
Verified Homeowner
Gilbert, on Jan 21, 2019

This Woodside home offered the size and features we wanted at a price that beat the competition. We felt very confident with the purchase largely because [removed] [removed] was able to quickly and thoroughly answer all of our questions and address our concerns. We were happy to be able to see other houses in various stages of completion, and to select exactly the options we wanted. The only suggestion I have would be to allow buyers an opportunity to visit the design center once prior to having their design appointment. Doing so might allow the buyers to better prioritize how to spend their time during the actual design appointment. We were also very happy every time we received photos of the ongoing construction (sent by [removed]) even though we were visiting the site frequently ourselves. My uncle, who has lived nearby for 10+ years, also visited the property and he has had 3 new homes built in the area, so I also derive confidence in the build from his opinion that "it looks like they're doing everything right."

4.9
Verified Homeowner
Gilbert, on Jan 04, 2019

It went much faster than what I was originally told for completion.

4.2
Verified Homeowner
Gilbert, on Dec 28, 2018

The frequent communications by all agent involved like [removed] and [removed] and professionalisms

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Gilbert, on Oct 15, 2019

So far issues that have come up have been resolved in a timely manner. [removed] has communicated well and continued to check that issues are fixed.

5.0
Verified Homeowner
Gilbert, on Sep 05, 2019

Having this and that fixed quickly

4.7
Verified Homeowner
Gilbert, on Sep 04, 2019

Customer service responds my requests in a timely manner and being very friendly.

5.0
Verified Homeowner
Gilbert, on Aug 30, 2019

Great response to most issues

4.7
Verified Homeowner
Gilbert, on Aug 22, 2019

Able to text our rep

4.1
Verified Homeowner
Gilbert, on Aug 19, 2019

[removed] and [removed] are always quick and available if I have any questions.

5.0
Verified Homeowner
Gilbert, on Aug 13, 2019

Prompt attention to my questions/concerns.

4.8
Verified Homeowner
Gilbert, on Aug 03, 2019

[removed] responds immediately to my texts/requests.

4.7
Verified Homeowner
Gilbert, on Jul 26, 2019

[removed] and [removed] have been quick to reply to and remedy any problem or concern I have had.

5.0
Verified Homeowner
Gilbert, on Jul 25, 2019

Prompt response and explain their works in detail.

5.0
Verified Homeowner
Gilbert, on Jun 19, 2019

Quick response and very caring for our needs.

4.3
Verified Homeowner
Gilbert, on Jun 20, 2017

Overall we are satisfied with the quality of the home we have had a couple of warranty repairs and will have a couple more to submit. It is all normal things though that had been missed during the walk through. Except the air conditioning not blowing into the bedrooms enough but the tech came out right away and fixed it.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2017

Broken promise and lack of follow through have been an on going thing to the point that its not even worth complaining about this places as it falls on deaf ears.

1.8
Verified Homeowner
Gilbert, on May 31, 2017

[removed] did such a great job walking us through the home and showing us all the features. He really knew about it. I know they use subcontractors and not everything has been perfect but just the fact that [removed] knew what everything was and how to use it was pretty awesome!

4.7
Verified Homeowner
Gilbert, on May 07, 2017

quality construction

5.0
Verified Homeowner
Gilbert, on Nov 04, 2016

There where a great deal of poor quality work done by a few of the sub-contractors. I would recommend but advise to do quality checks.

4.5
Verified Homeowner
Gilbert, on Oct 17, 2016

Failing to make and meet commitments and a deceiving offering of standards not to mention the extremely poor customer service after closing.

0.6
Verified Homeowner
Gilbert, on Oct 02, 2016

Bad quality house. They take shortcuts everywhere.

1.7
Verified Homeowner
Gilbert, on Aug 13, 2016

Friendly, responsive, courteous service from the sales staff through building superintendents. The whole process has been a joy. We have dealt with several builders in the past Woodside has been the best.

4.9
Verified Homeowner
Gilbert, on Jun 15, 2016

Previous Super had told me some broken roof tiles would be fixed as well as an automatic exhaust fan added to laundry room.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Gilbert, on Sep 23, 2019

Great sales staff and construction crew

4.5
Verified Homeowner
Gilbert, on Sep 21, 2019

Things were not done right and [removed] did a great job at making sure it was done properly

4.0
Verified Homeowner
Gilbert, on Sep 11, 2019

Fast response from [removed].

4.7
Verified Homeowner
Gilbert, on Aug 03, 2019

It was great at first. Between purchasing the home and then the initial first month.

2.8
Verified Homeowner
Gilbert, on Jul 09, 2019

Communication with the building supervisor was wonderful

4.8
Verified Homeowner
Gilbert, on Jun 19, 2019

[removed] and [removed] were very good about responding to us when we had questions and covering everything.

4.1
Verified Homeowner
Gilbert, on May 17, 2019

I really enjoyed working with the site manager [removed] she was always so helpful and available to answer any questions

4.8
Verified Homeowner
Gilbert, on Apr 13, 2019

They are respond promptly and do what they say they are going to do

4.8
Verified Homeowner
Gilbert, on Apr 08, 2019

The attention to our needs during construction by our construction coordinator

3.8
Verified Homeowner
Gilbert, on Mar 02, 2019

Easy to work with

4.8
Verified Homeowner
Gilbert, on Feb 19, 2019

Ease

5.0
Verified Homeowner
Gilbert, on Feb 15, 2019

The Supervisor at the time was very communicative, kept the job site very clean, and understood my questions.

4.2
Verified Homeowner
Gilbert, on Jan 16, 2019

They made the whole process simple and explained every step in the process.

4.9
Verified Homeowner
Gilbert, on Nov 29, 2018

The best part of our experience was the quick responses and having people on site to help.

4.7
Verified Homeowner
Gilbert, on Nov 18, 2018

The do what they say they are going to do

5.0
Verified Homeowner
Gilbert, on Oct 30, 2018

Quality of home

5.0
Verified Homeowner
Gilbert, on Oct 29, 2018

Quality home and the super was responsive and quick. Great to work with.

5.0
Verified Homeowner
Gilbert, on Sep 09, 2018

The staff was very helpful and attentive to any questions or concerns I had.

4.6
Verified Homeowner
Gilbert, on Jul 30, 2018

The interaction with [removed], [removed], [removed] and [removed]. They are very reassuring and knowledgeable of how matters will be rectified when problems present themselves.

4.9
Verified Homeowner
Gilbert, on Jun 30, 2018

the relationships built with april in the sales office, [removed] and [removed] as construction supers. i have recommended this site to many, so far 3 people i recommended bought homes!

4.0
Verified Homeowner