Top Homebuilder Ratings & Reviews

Woodside Homes

Bungalows At Cooley Station

126 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.6

Home Personalization Experience

4.7

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Dec 05, 2019

They have come to our aid quickly. Local staff is here when we need help. No wait

5.0
Verified Homeowner
Gilbert, on Dec 01, 2019

[name removed] [name removed] is a great sales person. [name removed] is an awesome manager [name removed] is a very dedicated warranty person. All have been nice and helpful. They made the experience a memorable one!

5.0
Verified Homeowner
Gilbert, on Nov 30, 2019

Being kept informed during the build process by [name removed] (site foreman) and [name removed] (sales agent).

4.6
Verified Homeowner
Gilbert, on Nov 19, 2019

I can shoot one of the Woodside Homes personnel a text about anything about my home and they will respond and take care of the item (if needed) extremely quickly!

5.0
Verified Homeowner
Gilbert, on Nov 15, 2019

The quality control. I end of having to take multiple days off of work to meet subs to get things fixed and I don't have that problem with Woodside. The home was perfect at walk through and I didn't have to worry what was hiding behind the surface.

5.0
Verified Homeowner
Gilbert, on Nov 04, 2019

Very responsive

5.0
Verified Homeowner
Gilbert, on Nov 01, 2019

How beautiful my home looks

4.7
Verified Homeowner
Gilbert, on Sep 05, 2019

Having this and that fixed quickly

4.7
Verified Homeowner
Gilbert, on Aug 30, 2019

Great response to most issues

4.7
Verified Homeowner
Gilbert, on Aug 22, 2019

Able to text our rep

4.1
Verified Homeowner
Gilbert, on Aug 19, 2019

[removed] and [removed] are always quick and available if I have any questions.

5.0
Verified Homeowner
Gilbert, on Aug 09, 2019

Everyone on staff was extremely available and flexible (answering calls, texts, emails). Everyone was very friendly and genuine (not just trying to get me to upgrade every little thing to make a dollar). They were very upfront about what to expect in the schedule and budget. I also very much enjoyed the "personal touch" of receiving texts/calls from the staff the day I signed my paperwork and moved in! Again, very thoughtful and genuine people that work for Woodside Homes.

4.9
Verified Homeowner
Gilbert, on Aug 07, 2019

We really enjoyed feeling like we were a part of the building process. We loved our walkthroughs with [removed] and appreciated her knowledge and willingness to be of service to us.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

Every person I worked with was friendly and knowledgeable. I never felt pressured by sales staff. Many times, their honest opinions, suggestions, or feedback helped me make more sound decisions. I never felt like my questions were a burden. I would gladly work with everyone on the Woodside team again.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

[removed] and [removed] have been quick to reply to and remedy any problem or concern I have had.

5.0
Verified Homeowner
Gilbert, on Jul 25, 2019

Prompt response and explain their works in detail.

5.0
Verified Homeowner
Gilbert, on Jul 09, 2019

Communication with the building supervisor was wonderful

4.8
Verified Homeowner
Gilbert, on Jun 19, 2019

[removed] and [removed] were very good about responding to us when we had questions and covering everything.

4.1
Verified Homeowner
Gilbert, on May 24, 2019

Woodside does things quickly and correctly. Other builders I have to chase down and then have them come back multiple times.

5.0
Verified Homeowner
Gilbert, on May 23, 2019

Was kept informed

4.7
Verified Homeowner
Gilbert, on May 17, 2019

I really enjoyed working with the site manager [removed] she was always so helpful and available to answer any questions

4.8
Verified Homeowner
Gilbert, on May 15, 2019

Sales [removed] is very friendly and professional, she listens to my needs and explains in detail what she can or can’t do for me

4.9
Verified Homeowner
Gilbert, on May 15, 2019

The friendly personnel

5.0
Verified Homeowner
Gilbert, on Apr 18, 2019

[removed] and [removed] were great and [removed] really worked to make sure we were happy.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

The willingness of the design department and field personnel to work with me and my ideas.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

[removed] was Awesome

5.0
Verified Homeowner
Gilbert, on Apr 13, 2019

They are respond promptly and do what they say they are going to do

4.8
Verified Homeowner
Gilbert, on Apr 09, 2019

Very helpful sales agent and good communication throughout the process. Great features and selections

4.8
Verified Homeowner
Gilbert, on Apr 08, 2019

The attention to our needs during construction by our construction coordinator

3.8
Verified Homeowner
Gilbert, on Mar 25, 2019

Every single step from tour through move-in

5.0
Verified Homeowner
Gilbert, on Mar 19, 2019

Photos provided on a weekly update

5.0
Verified Homeowner
Gilbert, on Mar 17, 2019

I loved how [removed] was willing to work with my financial situation. I loved how [removed] was always able to answer the phone after hours. I have a hectic work schedule and always had concerns. She always answered the phone for me. Amazing customer service. As a sales advisor, this is an amazing characteristic and should be sought after in all employees. [removed] is a keeper.

5.0
Verified Homeowner
Gilbert, on Mar 02, 2019

Easy to work with

4.8
Verified Homeowner
Gilbert, on Feb 12, 2019

Multiple touches along the build process from both [removed] (sales) and [removed] (site supervisor).

5.0
Verified Homeowner
Gilbert, on Feb 09, 2019

It was an amazing experience as all the members of Woodside Homes were extremely helpful and explained everything in detail which made the process super easy.

4.8
Verified Homeowner
Gilbert, on Feb 04, 2019

The process was a good experience. Everyone involved Title [removed] with Security Title worked extremely well to help the process close and recorded also [removed] sales person for Woodside was so helpful. A very great experience

5.0
Verified Homeowner
Gilbert, on Feb 01, 2019

They are right on top of any concerns I had

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

My Project Manager [removed] kept me informed with each step in the progress. Great communicator! I think she was just add excited as I was.

4.7
Verified Homeowner
Gilbert, on Jan 21, 2019

The home is ready and quality checked

5.0
Verified Homeowner
Gilbert, on Jan 21, 2019

This Woodside home offered the size and features we wanted at a price that beat the competition. We felt very confident with the purchase largely because [removed] [removed] was able to quickly and thoroughly answer all of our questions and address our concerns. We were happy to be able to see other houses in various stages of completion, and to select exactly the options we wanted. The only suggestion I have would be to allow buyers an opportunity to visit the design center once prior to having their design appointment. Doing so might allow the buyers to better prioritize how to spend their time during the actual design appointment. We were also very happy every time we received photos of the ongoing construction (sent by [removed]) even though we were visiting the site frequently ourselves. My uncle, who has lived nearby for 10+ years, also visited the property and he has had 3 new homes built in the area, so I also derive confidence in the build from his opinion that "it looks like they're doing everything right."

4.9
Verified Homeowner
Gilbert, on Jan 16, 2019

They made the whole process simple and explained every step in the process.

4.9
Verified Homeowner
Gilbert, on Jan 04, 2019

It went much faster than what I was originally told for completion.

4.2
Verified Homeowner
Gilbert, on Dec 28, 2018

The frequent communications by all agent involved like [removed] and [removed] and professionalisms

4.8
Verified Homeowner
Gilbert, on Dec 22, 2018

Friendly people

3.6
Verified Homeowner
Gilbert, on Dec 16, 2018

I like that when we needed minor adjustments the response was timely.

5.0
Verified Homeowner
Gilbert, on Dec 14, 2018

Having a first point of contact for issues/updates on the home - [removed] and [removed] are amazing

5.0
Verified Homeowner
Gilbert, on Dec 14, 2018

Communication from everyone involved from the builder, sales rep, and lender was great! They kept us in the loop at all times, followed up with our questions/concerns, and made the experience easy for us.

5.0
Verified Homeowner
Gilbert, on Dec 01, 2018

Sales team did a nice job keeping us updated with progress photos which was a nice touch even though we were local buyers with access to site.

4.8
Verified Homeowner
Gilbert, on Nov 29, 2018

The best part of our experience was the quick responses and having people on site to help.

4.7
Verified Homeowner
Gilbert, on Nov 18, 2018

The do what they say they are going to do

5.0
Verified Homeowner
Gilbert, on Nov 18, 2018

Dealing with [removed], she is always available and very accommodating

4.8
Verified Homeowner
Gilbert, on Nov 13, 2018

I like that they will come and fix things for free when they start to fall apart. I wish they didn't fall apart to begin with, though.

4.8
Verified Homeowner
Gilbert, on Nov 13, 2018

Friendly and Fast

5.0
Verified Homeowner
Gilbert, on Oct 29, 2018

Quality home and the super was responsive and quick. Great to work with.

5.0
Verified Homeowner
Gilbert, on Oct 20, 2018

We enjoyed visiting the lot each week and seeing the progress of the home.

5.0
Verified Homeowner
Gilbert, on Oct 09, 2018

communication

4.9
Verified Homeowner
Gilbert, on Oct 05, 2018

Almost all of my requests have been taken care of in an efficient manner.

5.0
Verified Homeowner
Gilbert, on Oct 04, 2018

Woodside personnel have been very responsive, friendly, helpful.

4.5
Verified Homeowner
Gilbert, on Sep 27, 2018

Fast response, although we haven't really needed to call about much

5.0
Verified Homeowner
Gilbert, on Sep 24, 2018

Smooth process throughout, all fixes, whether big or small were taken care of sometimes even before I could talk to someone.

5.0
Verified Homeowner
Gilbert, on Sep 09, 2018

The staff was very helpful and attentive to any questions or concerns I had.

4.6
Verified Homeowner
Gilbert, on Sep 05, 2018

Our sales agent was great.

5.0
Verified Homeowner
Gilbert, on Sep 02, 2018

The dedicated service by the project manager, [removed]! There were times when I wasn't aware of a problem with the build but before it was explained by [removed], she had already arranged a solution!

5.0
Verified Homeowner
Gilbert, on Aug 02, 2018

The lot we got to pick and [removed] in the leasing office

4.4
Verified Homeowner
Gilbert, on Jul 31, 2018

[removed] and [removed] were extremely helpful

4.0
Verified Homeowner
Gilbert, on Jul 30, 2018

The interaction with [removed], [removed], [removed] and [removed]. They are very reassuring and knowledgeable of how matters will be rectified when problems present themselves.

4.9
Verified Homeowner
Gilbert, on Jul 28, 2018

Quick to reply when problems arise.

5.0
Verified Homeowner
Gilbert, on Jul 13, 2018

I was kept well informed throughout the entire process.

5.0
Verified Homeowner
Gilbert, on Jul 13, 2018

[removed] and [removed] were phenomenal ambassadors for Woodside

5.0
Verified Homeowner
Gilbert, on Jul 09, 2018

Responsive customer service

5.0
Verified Homeowner
Gilbert, on Jul 01, 2018

I received a lot of handson attention. I felt like my needs were taken care of. To this day I can call [removed] on her cell and ask questions and she always assures me its not a bother and is willing to help me.

4.9
Verified Homeowner
Gilbert, on Jun 30, 2018

the relationships built with april in the sales office, [removed] and [removed] as construction supers. i have recommended this site to many, so far 3 people i recommended bought homes!

4.0
Verified Homeowner
Gilbert, on Jun 26, 2018

probably move in best

4.3
Verified Homeowner
Gilbert, on Jun 15, 2018

Quick and friendly response.

5.0
Verified Homeowner
Gilbert, on Jun 15, 2018

Everyone we dealt with was accommodating and helped to make our house the way we wanted it to be.

5.0
Verified Homeowner
Gilbert, on Jun 02, 2018

I had a couple of homes built I had a few problems on these 2 homes but called or text [removed] she not only gotten back to me in a hurry, after they were finished with the repairs she also followed up to make sure I was satisfied with all the repairs, extremely very professional that would make me recommend them to a friend or family member.

4.4
Verified Homeowner
Gilbert, on May 31, 2018

Very friendly and helpful staff

5.0
Verified Homeowner
Gilbert, on May 24, 2018

Very good

5.0
Verified Homeowner
Gilbert, on May 24, 2018

Lots of communication. Easy to talk to from sales through building. Concern from all representatives that my needs and concerns were heard and met.

4.8
Verified Homeowner
Gilbert, on May 22, 2018

Prompt and responsive

5.0
Verified Homeowner
Gilbert, on May 20, 2018

Super always answered me promptly and did her job better than expected

4.2
Verified Homeowner
Gilbert, on May 18, 2018

Their onsite delivery rep. [removed] is fantastic.

4.7
Verified Homeowner
Gilbert, on May 05, 2018

[removed] is very efficient in responding to my texts and emails.

4.9
Verified Homeowner
Gilbert, on Apr 24, 2018

I appreciate the constant contact from Woodside. From the frequent text with pictures to the walk through at different stages of construction, I was always kept up to date on the process.

5.0
Verified Homeowner
Gilbert, on Apr 23, 2018

The lady that handles the repairs always on top of things, and after they fix the repairs always a follow up asking was Ii satisfied very professional, that alone I would recommend to everyone been buying homes for 30 years that to me is the most important.

4.5
Verified Homeowner
Gilbert, on Apr 18, 2018

[removed] was very attentive to our needs and was reliable when he said he would make a change to our house. [removed] was easy to work with and always very friendly. She was also easy to contact when we needed her. [removed] worked quickly to make sure anything we needed fixed in the house after moving in got done, and was great at following up afterwards.

4.9
Verified Homeowner
Gilbert, on Feb 23, 2018

Excellent experience with Sales and Constructions Superintendent

5.0
Verified Homeowner
Gilbert, on Feb 12, 2018

Quality construction

5.0
Verified Homeowner
Gilbert, on Feb 06, 2018

[removed] the GM for the cooley station property along with [removed] in sales made the experiance amazing. Also at the time, great deal of home for the price-very good floor plan

5.0
Verified Homeowner
Gilbert, on Feb 06, 2018

There have been several workmanship issues that we are displeased with and will need to be fixed upon our one year inspection walk. The floor plans are great, but quality is lacking.

2.7
Verified Homeowner
Gilbert, on Jan 16, 2018

[removed]

5.0
Verified Homeowner
Gilbert, on Jan 13, 2018

The people and the quality.

4.4
Verified Homeowner
Gilbert, on Jan 12, 2018

They staff was very helpful and friendly throughout the whole buying process. I can't think of anything negative to say about the builders or the home.

4.9
Verified Homeowner
Gilbert, on Jan 11, 2018

[removed] was outstanding! He and [removed] both made sure I was happy and did everything they could to help me transition into my new home.

5.0
Verified Homeowner
Gilbert, on Jan 10, 2018

Quality for the value

4.9
Verified Homeowner
Gilbert, on Jan 10, 2018

The quality of the exterior paint could have been done much better. You can see the streaks of paint on the front of the house as if the painters were in a hurry.

4.5
Verified Homeowner
Gilbert, on Jan 07, 2018

People I worked with- [removed] in the sales office, [removed] and [removed]

4.9
Verified Homeowner
Gilbert, on Jan 05, 2018

The team at Woodside did an outstanding job of hitting the completion date while answering all of my questions and keeping me informed (I lived 2.5 hours away)

5.0
Verified Homeowner
Gilbert, on Dec 20, 2017

I love the house!

5.0
Verified Homeowner
Gilbert, on Dec 02, 2017

I had a great experience each step of the way, sale>walk through >fixing things while living in the home. The complete staff at this community all took part to make this happen.

4.7
Verified Homeowner
Gilbert, on Oct 29, 2017

It seems like the subs worked fast, not for quality

4.7
Verified Homeowner
Gilbert, on Oct 27, 2017

The staff has been great. Overall I'm happy with the house. There are some things to address though, like subflooring upstairs in my daugther's room and my huge electric bills. I was told the house would be energy efficient.

4.9
Verified Homeowner
Gilbert, on Oct 16, 2017

Value

5.0
Verified Homeowner
Gilbert, on Aug 20, 2017

good build quality

3.5
Verified Homeowner
Gilbert, on Jun 20, 2017

Overall we are satisfied with the quality of the home we have had a couple of warranty repairs and will have a couple more to submit. It is all normal things though that had been missed during the walk through. Except the air conditioning not blowing into the bedrooms enough but the tech came out right away and fixed it.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2017

Broken promise and lack of follow through have been an on going thing to the point that its not even worth complaining about this places as it falls on deaf ears.

1.8
Verified Homeowner
Gilbert, on May 31, 2017

[removed] did such a great job walking us through the home and showing us all the features. He really knew about it. I know they use subcontractors and not everything has been perfect but just the fact that [removed] knew what everything was and how to use it was pretty awesome!

4.7
Verified Homeowner
Gilbert, on May 07, 2017

quality construction

5.0
Verified Homeowner
Gilbert, on Apr 07, 2017

I love my home. Only problem we experienced was the air conditioner mother board was installed wrong. Other than that, my home is perfect for me.

4.6
Verified Homeowner
Gilbert, on Apr 05, 2017

Customer service and support is awesome.

5.0
Verified Homeowner
Gilbert, on Mar 23, 2017

The home builder failed to meet its commitments causing the customer hardship. Specifically, the terms used by the builder to describe the upgraded kitchen as a standard offering but failed to indicate a refrigerator would be included. I have purchased 5 homes in my lifetime and the refrigerator was ALWAYS included. Additionally, during one of the construction walkthrough the foreman indicated the need to replace a bathroom window with obscure glass but never did. After closing, the builder refused to honor the commitment. Lastly, the ground was not properly leveled causing water to accumulate in the side yard and not drain properly. The customer had to spend his own money to fix the problem given the lack of response or interest from the builder to make things right. This was the case for ALL items logged in the warranty web based system.

2.6
Verified Homeowner
Gilbert, on Mar 02, 2017

So many problems and no follow up to get things fixed for us.

2.0
Verified Homeowner
Gilbert, on Nov 04, 2016

There where a great deal of poor quality work done by a few of the sub-contractors. I would recommend but advise to do quality checks.

4.5
Verified Homeowner
Gilbert, on Oct 17, 2016

Failing to make and meet commitments and a deceiving offering of standards not to mention the extremely poor customer service after closing.

0.6
Verified Homeowner
Gilbert, on Oct 02, 2016

Bad quality house. They take shortcuts everywhere.

1.7
Verified Homeowner
Gilbert, on Aug 13, 2016

Friendly, responsive, courteous service from the sales staff through building superintendents. The whole process has been a joy. We have dealt with several builders in the past Woodside has been the best.

4.9
Verified Homeowner
Gilbert, on Jun 15, 2016

Previous Super had told me some broken roof tiles would be fixed as well as an automatic exhaust fan added to laundry room.

4.5
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Dec 01, 2019

[name removed] [name removed] is a great sales person. [name removed] is an awesome manager [name removed] is a very dedicated warranty person. All have been nice and helpful. They made the experience a memorable one!

5.0
Verified Homeowner
Gilbert, on Aug 09, 2019

Everyone on staff was extremely available and flexible (answering calls, texts, emails). Everyone was very friendly and genuine (not just trying to get me to upgrade every little thing to make a dollar). They were very upfront about what to expect in the schedule and budget. I also very much enjoyed the "personal touch" of receiving texts/calls from the staff the day I signed my paperwork and moved in! Again, very thoughtful and genuine people that work for Woodside Homes.

4.9
Verified Homeowner
Gilbert, on Aug 07, 2019

We really enjoyed feeling like we were a part of the building process. We loved our walkthroughs with [removed] and appreciated her knowledge and willingness to be of service to us.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

Every person I worked with was friendly and knowledgeable. I never felt pressured by sales staff. Many times, their honest opinions, suggestions, or feedback helped me make more sound decisions. I never felt like my questions were a burden. I would gladly work with everyone on the Woodside team again.

5.0
Verified Homeowner
Gilbert, on May 23, 2019

Was kept informed

4.7
Verified Homeowner
Gilbert, on May 15, 2019

Sales [removed] is very friendly and professional, she listens to my needs and explains in detail what she can or can’t do for me

4.9
Verified Homeowner
Gilbert, on May 15, 2019

The friendly personnel

5.0
Verified Homeowner
Gilbert, on Apr 18, 2019

[removed] and [removed] were great and [removed] really worked to make sure we were happy.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

The willingness of the design department and field personnel to work with me and my ideas.

5.0
Verified Homeowner
Gilbert, on Apr 09, 2019

Very helpful sales agent and good communication throughout the process. Great features and selections

4.8
Verified Homeowner
Gilbert, on Mar 25, 2019

Every single step from tour through move-in

5.0
Verified Homeowner
Gilbert, on Mar 19, 2019

Photos provided on a weekly update

5.0
Verified Homeowner
Gilbert, on Mar 17, 2019

I loved how [removed] was willing to work with my financial situation. I loved how [removed] was always able to answer the phone after hours. I have a hectic work schedule and always had concerns. She always answered the phone for me. Amazing customer service. As a sales advisor, this is an amazing characteristic and should be sought after in all employees. [removed] is a keeper.

5.0
Verified Homeowner
Gilbert, on Feb 12, 2019

Multiple touches along the build process from both [removed] (sales) and [removed] (site supervisor).

5.0
Verified Homeowner
Gilbert, on Feb 09, 2019

It was an amazing experience as all the members of Woodside Homes were extremely helpful and explained everything in detail which made the process super easy.

4.8
Verified Homeowner
Gilbert, on Feb 04, 2019

The process was a good experience. Everyone involved Title [removed] with Security Title worked extremely well to help the process close and recorded also [removed] sales person for Woodside was so helpful. A very great experience

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

My Project Manager [removed] kept me informed with each step in the progress. Great communicator! I think she was just add excited as I was.

4.7
Verified Homeowner
Gilbert, on Jan 21, 2019

The home is ready and quality checked

5.0
Verified Homeowner
Gilbert, on Jan 21, 2019

This Woodside home offered the size and features we wanted at a price that beat the competition. We felt very confident with the purchase largely because [removed] [removed] was able to quickly and thoroughly answer all of our questions and address our concerns. We were happy to be able to see other houses in various stages of completion, and to select exactly the options we wanted. The only suggestion I have would be to allow buyers an opportunity to visit the design center once prior to having their design appointment. Doing so might allow the buyers to better prioritize how to spend their time during the actual design appointment. We were also very happy every time we received photos of the ongoing construction (sent by [removed]) even though we were visiting the site frequently ourselves. My uncle, who has lived nearby for 10+ years, also visited the property and he has had 3 new homes built in the area, so I also derive confidence in the build from his opinion that "it looks like they're doing everything right."

4.9
Verified Homeowner
Gilbert, on Jan 04, 2019

It went much faster than what I was originally told for completion.

4.2
Verified Homeowner
Gilbert, on Dec 28, 2018

The frequent communications by all agent involved like [removed] and [removed] and professionalisms

4.8
Verified Homeowner
Gilbert, on Dec 22, 2018

Friendly people

3.6
Verified Homeowner
Gilbert, on Dec 14, 2018

Having a first point of contact for issues/updates on the home - [removed] and [removed] are amazing

5.0
Verified Homeowner
Gilbert, on Dec 14, 2018

Communication from everyone involved from the builder, sales rep, and lender was great! They kept us in the loop at all times, followed up with our questions/concerns, and made the experience easy for us.

5.0
Verified Homeowner
Gilbert, on Dec 01, 2018

Sales team did a nice job keeping us updated with progress photos which was a nice touch even though we were local buyers with access to site.

4.8
Verified Homeowner
Gilbert, on Nov 18, 2018

Dealing with [removed], she is always available and very accommodating

4.8
Verified Homeowner
Gilbert, on Oct 20, 2018

We enjoyed visiting the lot each week and seeing the progress of the home.

5.0
Verified Homeowner
Gilbert, on Oct 09, 2018

communication

4.9
Verified Homeowner
Gilbert, on Sep 24, 2018

Smooth process throughout, all fixes, whether big or small were taken care of sometimes even before I could talk to someone.

5.0
Verified Homeowner
Gilbert, on Sep 02, 2018

The dedicated service by the project manager, [removed]! There were times when I wasn't aware of a problem with the build but before it was explained by [removed], she had already arranged a solution!

5.0
Verified Homeowner
Gilbert, on Aug 02, 2018

The lot we got to pick and [removed] in the leasing office

4.4
Verified Homeowner
Gilbert, on Jul 31, 2018

[removed] and [removed] were extremely helpful

4.0
Verified Homeowner
Gilbert, on Jul 13, 2018

I was kept well informed throughout the entire process.

5.0
Verified Homeowner
Gilbert, on Jul 13, 2018

[removed] and [removed] were phenomenal ambassadors for Woodside

5.0
Verified Homeowner
Gilbert, on Jul 01, 2018

I received a lot of handson attention. I felt like my needs were taken care of. To this day I can call [removed] on her cell and ask questions and she always assures me its not a bother and is willing to help me.

4.9
Verified Homeowner
Gilbert, on Jun 26, 2018

probably move in best

4.3
Verified Homeowner
Gilbert, on Jun 15, 2018

Everyone we dealt with was accommodating and helped to make our house the way we wanted it to be.

5.0
Verified Homeowner
Gilbert, on May 31, 2018

Very friendly and helpful staff

5.0
Verified Homeowner
Gilbert, on May 24, 2018

Lots of communication. Easy to talk to from sales through building. Concern from all representatives that my needs and concerns were heard and met.

4.8
Verified Homeowner
Gilbert, on Apr 24, 2018

I appreciate the constant contact from Woodside. From the frequent text with pictures to the walk through at different stages of construction, I was always kept up to date on the process.

5.0
Verified Homeowner
Gilbert, on Apr 18, 2018

[removed] was very attentive to our needs and was reliable when he said he would make a change to our house. [removed] was easy to work with and always very friendly. She was also easy to contact when we needed her. [removed] worked quickly to make sure anything we needed fixed in the house after moving in got done, and was great at following up afterwards.

4.9
Verified Homeowner
Gilbert, on Feb 23, 2018

Excellent experience with Sales and Constructions Superintendent

5.0
Verified Homeowner
Gilbert, on Feb 12, 2018

Quality construction

5.0
Verified Homeowner
Gilbert, on Jan 13, 2018

The people and the quality.

4.4
Verified Homeowner
Gilbert, on Jan 12, 2018

They staff was very helpful and friendly throughout the whole buying process. I can't think of anything negative to say about the builders or the home.

4.9
Verified Homeowner
Gilbert, on Jan 11, 2018

[removed] was outstanding! He and [removed] both made sure I was happy and did everything they could to help me transition into my new home.

5.0
Verified Homeowner
Gilbert, on Jan 10, 2018

The quality of the exterior paint could have been done much better. You can see the streaks of paint on the front of the house as if the painters were in a hurry.

4.5
Verified Homeowner
Gilbert, on Jan 07, 2018

People I worked with- [removed] in the sales office, [removed] and [removed]

4.9
Verified Homeowner
Gilbert, on Jan 05, 2018

The team at Woodside did an outstanding job of hitting the completion date while answering all of my questions and keeping me informed (I lived 2.5 hours away)

5.0
Verified Homeowner
Gilbert, on Dec 02, 2017

I had a great experience each step of the way, sale>walk through >fixing things while living in the home. The complete staff at this community all took part to make this happen.

4.7
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Dec 05, 2019

They have come to our aid quickly. Local staff is here when we need help. No wait

5.0
Verified Homeowner
Gilbert, on Nov 19, 2019

I can shoot one of the Woodside Homes personnel a text about anything about my home and they will respond and take care of the item (if needed) extremely quickly!

5.0
Verified Homeowner
Gilbert, on Nov 04, 2019

Very responsive

5.0
Verified Homeowner
Gilbert, on Sep 05, 2019

Having this and that fixed quickly

4.7
Verified Homeowner
Gilbert, on Aug 30, 2019

Great response to most issues

4.7
Verified Homeowner
Gilbert, on Aug 22, 2019

Able to text our rep

4.1
Verified Homeowner
Gilbert, on Aug 19, 2019

[removed] and [removed] are always quick and available if I have any questions.

5.0
Verified Homeowner
Gilbert, on Jul 26, 2019

[removed] and [removed] have been quick to reply to and remedy any problem or concern I have had.

5.0
Verified Homeowner
Gilbert, on Jul 25, 2019

Prompt response and explain their works in detail.

5.0
Verified Homeowner
Gilbert, on May 24, 2019

Woodside does things quickly and correctly. Other builders I have to chase down and then have them come back multiple times.

5.0
Verified Homeowner
Gilbert, on Apr 16, 2019

[removed] was Awesome

5.0
Verified Homeowner
Gilbert, on Feb 01, 2019

They are right on top of any concerns I had

5.0
Verified Homeowner
Gilbert, on Dec 16, 2018

I like that when we needed minor adjustments the response was timely.

5.0
Verified Homeowner
Gilbert, on Nov 13, 2018

I like that they will come and fix things for free when they start to fall apart. I wish they didn't fall apart to begin with, though.

4.8
Verified Homeowner
Gilbert, on Nov 13, 2018

Friendly and Fast

5.0
Verified Homeowner
Gilbert, on Oct 05, 2018

Almost all of my requests have been taken care of in an efficient manner.

5.0
Verified Homeowner
Gilbert, on Oct 04, 2018

Woodside personnel have been very responsive, friendly, helpful.

4.5
Verified Homeowner
Gilbert, on Sep 27, 2018

Fast response, although we haven't really needed to call about much

5.0
Verified Homeowner
Gilbert, on Sep 05, 2018

Our sales agent was great.

5.0
Verified Homeowner
Gilbert, on Jul 28, 2018

Quick to reply when problems arise.

5.0
Verified Homeowner
Gilbert, on Jul 09, 2018

Responsive customer service

5.0
Verified Homeowner
Gilbert, on Jun 15, 2018

Quick and friendly response.

5.0
Verified Homeowner
Gilbert, on May 24, 2018

Very good

5.0
Verified Homeowner
Gilbert, on May 22, 2018

Prompt and responsive

5.0
Verified Homeowner
Gilbert, on May 05, 2018

[removed] is very efficient in responding to my texts and emails.

4.9
Verified Homeowner
Gilbert, on Feb 06, 2018

[removed] the GM for the cooley station property along with [removed] in sales made the experiance amazing. Also at the time, great deal of home for the price-very good floor plan

5.0
Verified Homeowner
Gilbert, on Jan 16, 2018

[removed]

5.0
Verified Homeowner
Gilbert, on Jan 10, 2018

Quality for the value

4.9
Verified Homeowner
Gilbert, on Dec 20, 2017

I love the house!

5.0
Verified Homeowner
Gilbert, on Jun 20, 2017

Overall we are satisfied with the quality of the home we have had a couple of warranty repairs and will have a couple more to submit. It is all normal things though that had been missed during the walk through. Except the air conditioning not blowing into the bedrooms enough but the tech came out right away and fixed it.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2017

Broken promise and lack of follow through have been an on going thing to the point that its not even worth complaining about this places as it falls on deaf ears.

1.8
Verified Homeowner
Gilbert, on May 31, 2017

[removed] did such a great job walking us through the home and showing us all the features. He really knew about it. I know they use subcontractors and not everything has been perfect but just the fact that [removed] knew what everything was and how to use it was pretty awesome!

4.7
Verified Homeowner
Gilbert, on May 07, 2017

quality construction

5.0
Verified Homeowner
Gilbert, on Nov 04, 2016

There where a great deal of poor quality work done by a few of the sub-contractors. I would recommend but advise to do quality checks.

4.5
Verified Homeowner
Gilbert, on Oct 17, 2016

Failing to make and meet commitments and a deceiving offering of standards not to mention the extremely poor customer service after closing.

0.6
Verified Homeowner
Gilbert, on Oct 02, 2016

Bad quality house. They take shortcuts everywhere.

1.7
Verified Homeowner
Gilbert, on Aug 13, 2016

Friendly, responsive, courteous service from the sales staff through building superintendents. The whole process has been a joy. We have dealt with several builders in the past Woodside has been the best.

4.9
Verified Homeowner
Gilbert, on Jun 15, 2016

Previous Super had told me some broken roof tiles would be fixed as well as an automatic exhaust fan added to laundry room.

4.5
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Nov 30, 2019

Being kept informed during the build process by [name removed] (site foreman) and [name removed] (sales agent).

4.6
Verified Homeowner
Gilbert, on Nov 15, 2019

The quality control. I end of having to take multiple days off of work to meet subs to get things fixed and I don't have that problem with Woodside. The home was perfect at walk through and I didn't have to worry what was hiding behind the surface.

5.0
Verified Homeowner
Gilbert, on Nov 01, 2019

How beautiful my home looks

4.7
Verified Homeowner
Gilbert, on Jul 09, 2019

Communication with the building supervisor was wonderful

4.8
Verified Homeowner
Gilbert, on Jun 19, 2019

[removed] and [removed] were very good about responding to us when we had questions and covering everything.

4.1
Verified Homeowner
Gilbert, on May 17, 2019

I really enjoyed working with the site manager [removed] she was always so helpful and available to answer any questions

4.8
Verified Homeowner
Gilbert, on Apr 13, 2019

They are respond promptly and do what they say they are going to do

4.8
Verified Homeowner
Gilbert, on Apr 08, 2019

The attention to our needs during construction by our construction coordinator

3.8
Verified Homeowner
Gilbert, on Mar 02, 2019

Easy to work with

4.8
Verified Homeowner
Gilbert, on Jan 16, 2019

They made the whole process simple and explained every step in the process.

4.9
Verified Homeowner
Gilbert, on Nov 29, 2018

The best part of our experience was the quick responses and having people on site to help.

4.7
Verified Homeowner
Gilbert, on Nov 18, 2018

The do what they say they are going to do

5.0
Verified Homeowner
Gilbert, on Oct 29, 2018

Quality home and the super was responsive and quick. Great to work with.

5.0
Verified Homeowner
Gilbert, on Sep 09, 2018

The staff was very helpful and attentive to any questions or concerns I had.

4.6
Verified Homeowner
Gilbert, on Jul 30, 2018

The interaction with [removed], [removed], [removed] and [removed]. They are very reassuring and knowledgeable of how matters will be rectified when problems present themselves.

4.9
Verified Homeowner
Gilbert, on Jun 30, 2018

the relationships built with april in the sales office, [removed] and [removed] as construction supers. i have recommended this site to many, so far 3 people i recommended bought homes!

4.0
Verified Homeowner
Gilbert, on Jun 02, 2018

I had a couple of homes built I had a few problems on these 2 homes but called or text [removed] she not only gotten back to me in a hurry, after they were finished with the repairs she also followed up to make sure I was satisfied with all the repairs, extremely very professional that would make me recommend them to a friend or family member.

4.4
Verified Homeowner
Gilbert, on May 20, 2018

Super always answered me promptly and did her job better than expected

4.2
Verified Homeowner
Gilbert, on May 18, 2018

Their onsite delivery rep. [removed] is fantastic.

4.7
Verified Homeowner
Gilbert, on Apr 23, 2018

The lady that handles the repairs always on top of things, and after they fix the repairs always a follow up asking was Ii satisfied very professional, that alone I would recommend to everyone been buying homes for 30 years that to me is the most important.

4.5
Verified Homeowner
Gilbert, on Feb 06, 2018

There have been several workmanship issues that we are displeased with and will need to be fixed upon our one year inspection walk. The floor plans are great, but quality is lacking.

2.7
Verified Homeowner
Gilbert, on Oct 29, 2017

It seems like the subs worked fast, not for quality

4.7
Verified Homeowner
Gilbert, on Oct 27, 2017

The staff has been great. Overall I'm happy with the house. There are some things to address though, like subflooring upstairs in my daugther's room and my huge electric bills. I was told the house would be energy efficient.

4.9
Verified Homeowner
Gilbert, on Oct 16, 2017

Value

5.0
Verified Homeowner
Gilbert, on Aug 20, 2017

good build quality

3.5
Verified Homeowner
Gilbert, on Apr 07, 2017

I love my home. Only problem we experienced was the air conditioner mother board was installed wrong. Other than that, my home is perfect for me.

4.6
Verified Homeowner
Gilbert, on Apr 05, 2017

Customer service and support is awesome.

5.0
Verified Homeowner
Gilbert, on Mar 23, 2017

The home builder failed to meet its commitments causing the customer hardship. Specifically, the terms used by the builder to describe the upgraded kitchen as a standard offering but failed to indicate a refrigerator would be included. I have purchased 5 homes in my lifetime and the refrigerator was ALWAYS included. Additionally, during one of the construction walkthrough the foreman indicated the need to replace a bathroom window with obscure glass but never did. After closing, the builder refused to honor the commitment. Lastly, the ground was not properly leveled causing water to accumulate in the side yard and not drain properly. The customer had to spend his own money to fix the problem given the lack of response or interest from the builder to make things right. This was the case for ALL items logged in the warranty web based system.

2.6
Verified Homeowner
Gilbert, on Mar 02, 2017

So many problems and no follow up to get things fixed for us.

2.0
Verified Homeowner