Top Homebuilder Ratings & Reviews

Woodside Homes

Norland At Kensington

111 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.8

Home Personalization Experience

4.5

Lender Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Nov 13, 2019

So far customer service has been quick to attend to my requests

4.0
Verified Homeowner
Gilbert, on Oct 19, 2019

Nothing notable

2.9
Verified Homeowner
Gilbert, on Oct 11, 2019

Overall, the process has been ok. [removed] is a Rockstar and does everything in his power to resolve issues. On the other hand, [removed] has been dragging his feet and we have had issues with getting work orders fulfilled.

3.6
Verified Homeowner
Gilbert, on Sep 28, 2019

[removed] my super did a perfect job with each phase of construction

4.7
Verified Homeowner
Gilbert, on Sep 13, 2019

Nothing, I’ve been complaining about my floor issue since couple of months.. people came and went but nothing happened.. the rain gutters are overflowing they said they fixed it but they did not.. overpriced slider door frames are all scratched and irrecoverably damaged but they wouldnt replace... they don’t look like I’m living in a new house

1.0
Verified Homeowner
Gilbert, on Sep 13, 2019

Sales was great, build was on schedule. Finished product lacked quality, took way too long to address issues. Final customer service rep was outstanding and completed everything.

4.0
Verified Homeowner
Gilbert, on Sep 12, 2019

The team was fantastic. Very personable and excited for us even though it's their job.

4.1
Verified Homeowner
Gilbert, on Sep 12, 2019

Being kept up to date with the building progress

5.0
Verified Homeowner
Gilbert, on Sep 10, 2019

the people I worked with! They were caring, responsive, efficient. [removed] & [removed] were great in keeping me updated on the progress with texts & pictures

4.9
Verified Homeowner
Gilbert, on Sep 09, 2019

Models

3.5
Verified Homeowner
Gilbert, on Aug 30, 2019

They are responsive to problems.

3.6
Verified Homeowner
Gilbert, on Aug 20, 2019

The staff was committed to making sure my needs where met whenever I asked for them

4.9
Verified Homeowner
Gilbert, on Aug 01, 2019

Easy to contact [removed] via text and use the website.

4.2
Verified Homeowner
Gilbert, on Jul 08, 2019

I was constantly monitoring the construction progress

4.2
Verified Homeowner
Gilbert, on Jun 28, 2019

[removed] is just awesome. She kept us updated every step of the way she took pictures regularly and sent it to us. She wasn’t around during our move in but she sent a gift package ahead of time. She is totally awesome. [removed] just kept calling and helping resolve any issues we had after we moved in. Just an awesome team.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2019

The availability of the team members.

4.6
Verified Homeowner
Gilbert, on Jun 01, 2019

Fast, friendly, Professional, and Efficient

5.0
Verified Homeowner
Gilbert, on Jun 01, 2019

The build process. I checked on it constantly as I use to be in civil engineering construction. It was so nice to see a project that was mine but wasn't come through. I was able to check the plumbing and electrical myself and just loved how it turned out.

4.9
Verified Homeowner
Gilbert, on May 21, 2019

[removed] was amazing from the start in sales. She truly displayed genuine excitement about the process. I was on the fence in the beginning whether or not to buy, but she made things extremely easy. Additionally, she sent pictures and updates without even being prompted. [removed] was extremely proactive! [removed] was always available should I have any questions along the way. I really had no issues from start to move in. The only thing I would have preferred, and this may just be my own issue, was having a little more time to understand the process after move in through the customer care. It was explained to me but I felt a little overwhelmed trying to keep all of my move in to-do's along with the walk through follow ups etc. Just a little time ahead of the closing to cover it , perhaps even in that initial walkthrough would have been helpful.

4.6
Verified Homeowner
Gilbert, on May 17, 2019

N/A....spec home

3.9
Verified Homeowner
Gilbert, on Apr 29, 2019

Sales agent attitude

2.6
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

Our Customer Care Team will reach out to learn more about your experience with your Sales Agent.

Gilbert, on Apr 27, 2019

[removed] in the sales office and [removed] at move-in really went out of their way at every step.

4.3
Verified Homeowner
Gilbert, on Apr 27, 2019

Everyone from the building contractor to the front office folks were friendly and approachable...were always listening to our needs and explaining stuff.. ( i am a first time home buyer ) no major issues in my home buying experience

4.4
Verified Homeowner
Gilbert, on Apr 26, 2019

Our sales agent, [removed], was absolutely fantastic. We loved our floor plan and the amenities that came with our house. We felt that the project manager, [removed], really cared about our home and wanted it to turn out perfect for us. We had a great experience from beginning to end.

5.0
Verified Homeowner
Gilbert, on Apr 24, 2019

I enjoyed working with [removed] and [removed] throughout the process. It was nice having two main contacts for any questions. I also liked the home design/layout options Woodside provided in addition to the slightly larger lots than their competitors.

4.7
Verified Homeowner
Gilbert, on Apr 23, 2019

Easy process

4.3
Verified Homeowner
Gilbert, on Apr 10, 2019

Sometimes they respond quickly and fixes it but sometimes they take longer

4.0
Verified Homeowner
Gilbert, on Mar 30, 2019

Repairs have been scheduled quickly.

4.5
Verified Homeowner
Gilbert, on Mar 17, 2019

Amazing work by [removed]! Also our sales experience was perfect from start to finish!

5.0
Verified Homeowner
Gilbert, on Feb 13, 2019

Everybody we worked with were friendly, patient, and extremely helpful. We loved working with [removed], [removed], and [removed].

5.0
Verified Homeowner
Gilbert, on Jan 27, 2019

They kept me up-to-date on everything from start to finish of The house

4.9
Verified Homeowner
Gilbert, on Jan 25, 2019

[removed] and [removed] provide excellence service and exceeded expectations. they were both the consistent denominator in the process.

3.9
Verified Homeowner
Gilbert, on Jan 24, 2019

Our interactions with [removed] and [removed] was always wonderful! They really answered all of our questions and addressed all issues promptly and professionally.

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

[removed] was simple and easy even for new house buyers

5.0
Verified Homeowner
Gilbert, on Jan 16, 2019

The team I worked with was the best part! I was very happy with the progress reports, the fact that I was able to stop by and check the progress and that my questions/concerns were addressed quickly. I was provided pictures during the project as well which were helpful and fun.

4.9
Verified Homeowner
Gilbert, on Jan 06, 2019

The overall quality of the contractors and materials used

4.5
Verified Homeowner
Gilbert, on Jan 04, 2019

[removed] was the man and was top notch

5.0
Verified Homeowner
Gilbert, on Dec 21, 2018

When it was over.

4.4
Verified Homeowner
Gilbert, on Dec 12, 2018

everyone is great

4.6
Verified Homeowner
Gilbert, on Dec 06, 2018

We had quite a list that we asked [removed] to come and go over. He wrote down everything and also fixed a couple things himself while he was at our home. He then managed to have several people scheduled to come on one day to fix various things. That was great. We do have some items we discussed that have not been fixed but I believe that is due to [removed] having to keep track of items in his own notebook. I feel like if he had a system to add each homes items to it would help him keep track of those items. He is very friendly, understands our concerns and wants to the right thing for his customers.

4.0
Verified Homeowner
Gilbert, on Dec 06, 2018

[removed] was very friendly

3.8
Verified Homeowner
Gilbert, on Dec 04, 2018

Everything was smooth and perfect. Awesome job

5.0
Verified Homeowner
Gilbert, on Dec 01, 2018

[removed] was the best associate we could have ever asked to work with. Constant communication and frequent building updates were sent to our phones. She made it so easy and painless, we wish we could buy another home through her!

4.6
Verified Homeowner
Gilbert, on Nov 08, 2018

The personnel involved and their interaction. They were very helpful and explained the process in detail. Helped us out through out the various steps.

4.6
Verified Homeowner
Gilbert, on Nov 01, 2018

Regular communication from the sales office and the contractor. Making sure i'm aware of all the steps. Delivering as promised.

4.9
Verified Homeowner
Gilbert, on Nov 01, 2018

That you can call with a problem and have someone look at the issue in a timely manner

4.5
Verified Homeowner
Gilbert, on Oct 29, 2018

The personal attention to detail by the sales staff and the superintendent

5.0
Verified Homeowner
Gilbert, on Oct 05, 2018

I think that both [removed] and [removed] are very helpful. They even get back to me on the weekend or even their day off.

4.6
Verified Homeowner
Gilbert, on Sep 09, 2018

I don't know the builder personally. I have watched many housed in our area be built from the ground up. I like to "snoop" these homes in various stages of construction to see what is behind our walls. Ours was a completed spec home when purchased. I am impressed with the quality of construction and time taken to insure details are completed. I was in the inspections field for 20 years and the homes being built by Woodside rate an A in my opinion. They are excellent homes.

4.9
Verified Homeowner
Gilbert, on Aug 19, 2018

The customer service was amazing and fast! We needed a home and loved Woodside models and the team worked together to make everything seamless! Thank you

5.0
Verified Homeowner
Gilbert, on Jul 29, 2018

Our superintendent [removed] made sure that we were happy with every step and explained the warranties in full. We were treated extremely well through the entire process.

5.0
Verified Homeowner
Gilbert, on Jul 28, 2018

[removed] has been great help in taking timely care of whatever issues have come up during the course of our stay and helped get them fixed in best way possible

5.0
Verified Homeowner
Gilbert, on Jul 17, 2018

My Superintendent [removed] did a great job going above and beyond, he made sure everything was fixed at the time of move-in to make us a new quality home.

5.0
Verified Homeowner
Gilbert, on May 31, 2018

The entire Woodside team was amazing through the entire process.

5.0
Verified Homeowner
Gilbert, on May 24, 2018

[removed] was my sales agent and she was very thorough and best of all knowledgeable and friendly. The design center was a great experience. [removed] is taking care of anything we've found and really a good guy to deal with.

5.0
Verified Homeowner
Gilbert, on Apr 27, 2018

Quick response.

5.0
Verified Homeowner
Gilbert, on Apr 09, 2018

The choices in the design center

4.9
Verified Homeowner
Gilbert, on Mar 31, 2018

The warranty folks are prompt, thorough, and see issues through to a positive conclusion. We are always made to feel important with no question too trivial. The companies responding have been on time, very good at what they do and respectful.

5.0
Verified Homeowner
Gilbert, on Mar 21, 2018

Overall finishing of the house could have been a lot better

4.6
Verified Homeowner
Gilbert, on Feb 28, 2018

Good customer service.

4.7
Verified Homeowner
Gilbert, on Feb 28, 2018

I love my new home. Great construction, and locality.Was built perfectly in a given time frame.

4.8
Verified Homeowner
Gilbert, on Dec 20, 2017

The office staff at Kennsington [removed] are awesome! Home is beautiful and location prime!

4.2
Verified Homeowner
Gilbert, on Dec 05, 2017

Customer service and knowledgeable responses to all situations.

5.0
Verified Homeowner
Gilbert, on Nov 28, 2017

Overall quality of house is good, few pending items I will submit fix it tickets for.

4.8
Verified Homeowner
Gilbert, on Oct 28, 2017

Excellent Customer service and beautiful product.

4.9
Verified Homeowner
Gilbert, on Oct 14, 2017

They listened and responded with quality customer service thx

5.0
Verified Homeowner
Gilbert, on Sep 04, 2017

Although there were some quality issues, the builder responded quickly and fixed them upon requested.

5.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Oct 19, 2019

Nothing notable

2.9
Verified Homeowner
Gilbert, on Sep 13, 2019

Sales was great, build was on schedule. Finished product lacked quality, took way too long to address issues. Final customer service rep was outstanding and completed everything.

4.0
Verified Homeowner
Gilbert, on Sep 12, 2019

The team was fantastic. Very personable and excited for us even though it's their job.

4.1
Verified Homeowner
Gilbert, on Sep 12, 2019

Being kept up to date with the building progress

5.0
Verified Homeowner
Gilbert, on Sep 10, 2019

the people I worked with! They were caring, responsive, efficient. [removed] & [removed] were great in keeping me updated on the progress with texts & pictures

4.9
Verified Homeowner
Gilbert, on Aug 20, 2019

The staff was committed to making sure my needs where met whenever I asked for them

4.9
Verified Homeowner
Gilbert, on Jul 08, 2019

I was constantly monitoring the construction progress

4.2
Verified Homeowner
Gilbert, on Jun 28, 2019

[removed] is just awesome. She kept us updated every step of the way she took pictures regularly and sent it to us. She wasn’t around during our move in but she sent a gift package ahead of time. She is totally awesome. [removed] just kept calling and helping resolve any issues we had after we moved in. Just an awesome team.

5.0
Verified Homeowner
Gilbert, on Jun 07, 2019

The availability of the team members.

4.6
Verified Homeowner
Gilbert, on Jun 01, 2019

The build process. I checked on it constantly as I use to be in civil engineering construction. It was so nice to see a project that was mine but wasn't come through. I was able to check the plumbing and electrical myself and just loved how it turned out.

4.9
Verified Homeowner
Gilbert, on May 21, 2019

[removed] was amazing from the start in sales. She truly displayed genuine excitement about the process. I was on the fence in the beginning whether or not to buy, but she made things extremely easy. Additionally, she sent pictures and updates without even being prompted. [removed] was extremely proactive! [removed] was always available should I have any questions along the way. I really had no issues from start to move in. The only thing I would have preferred, and this may just be my own issue, was having a little more time to understand the process after move in through the customer care. It was explained to me but I felt a little overwhelmed trying to keep all of my move in to-do's along with the walk through follow ups etc. Just a little time ahead of the closing to cover it , perhaps even in that initial walkthrough would have been helpful.

4.6
Verified Homeowner
Gilbert, on Apr 29, 2019

Sales agent attitude

2.6
Verified Homeowner
Gilbert, on Apr 27, 2019

[removed] in the sales office and [removed] at move-in really went out of their way at every step.

4.3
Verified Homeowner
Gilbert, on Apr 27, 2019

Everyone from the building contractor to the front office folks were friendly and approachable...were always listening to our needs and explaining stuff.. ( i am a first time home buyer ) no major issues in my home buying experience

4.4
Verified Homeowner
Gilbert, on Apr 26, 2019

Our sales agent, [removed], was absolutely fantastic. We loved our floor plan and the amenities that came with our house. We felt that the project manager, [removed], really cared about our home and wanted it to turn out perfect for us. We had a great experience from beginning to end.

5.0
Verified Homeowner
Gilbert, on Apr 24, 2019

I enjoyed working with [removed] and [removed] throughout the process. It was nice having two main contacts for any questions. I also liked the home design/layout options Woodside provided in addition to the slightly larger lots than their competitors.

4.7
Verified Homeowner
Gilbert, on Apr 23, 2019

Easy process

4.3
Verified Homeowner
Gilbert, on Feb 13, 2019

Everybody we worked with were friendly, patient, and extremely helpful. We loved working with [removed], [removed], and [removed].

5.0
Verified Homeowner
Gilbert, on Jan 27, 2019

They kept me up-to-date on everything from start to finish of The house

4.9
Verified Homeowner
Gilbert, on Jan 25, 2019

[removed] and [removed] provide excellence service and exceeded expectations. they were both the consistent denominator in the process.

3.9
Verified Homeowner
Gilbert, on Jan 24, 2019

Our interactions with [removed] and [removed] was always wonderful! They really answered all of our questions and addressed all issues promptly and professionally.

5.0
Verified Homeowner
Gilbert, on Jan 23, 2019

[removed] was simple and easy even for new house buyers

5.0
Verified Homeowner
Gilbert, on Jan 16, 2019

The team I worked with was the best part! I was very happy with the progress reports, the fact that I was able to stop by and check the progress and that my questions/concerns were addressed quickly. I was provided pictures during the project as well which were helpful and fun.

4.9
Verified Homeowner
Gilbert, on Dec 21, 2018

When it was over.

4.4
Verified Homeowner
Gilbert, on Dec 12, 2018

everyone is great

4.6
Verified Homeowner
Gilbert, on Dec 06, 2018

[removed] was very friendly

3.8
Verified Homeowner
Gilbert, on Dec 04, 2018

Everything was smooth and perfect. Awesome job

5.0
Verified Homeowner
Gilbert, on Dec 01, 2018

[removed] was the best associate we could have ever asked to work with. Constant communication and frequent building updates were sent to our phones. She made it so easy and painless, we wish we could buy another home through her!

4.6
Verified Homeowner
Gilbert, on Nov 08, 2018

The personnel involved and their interaction. They were very helpful and explained the process in detail. Helped us out through out the various steps.

4.6
Verified Homeowner
Gilbert, on Nov 01, 2018

Regular communication from the sales office and the contractor. Making sure i'm aware of all the steps. Delivering as promised.

4.9
Verified Homeowner
Gilbert, on Oct 29, 2018

The personal attention to detail by the sales staff and the superintendent

5.0
Verified Homeowner
Gilbert, on Oct 05, 2018

I think that both [removed] and [removed] are very helpful. They even get back to me on the weekend or even their day off.

4.6
Verified Homeowner
Gilbert, on Aug 19, 2018

The customer service was amazing and fast! We needed a home and loved Woodside models and the team worked together to make everything seamless! Thank you

5.0
Verified Homeowner
Gilbert, on Jul 17, 2018

My Superintendent [removed] did a great job going above and beyond, he made sure everything was fixed at the time of move-in to make us a new quality home.

5.0
Verified Homeowner
Gilbert, on May 31, 2018

The entire Woodside team was amazing through the entire process.

5.0
Verified Homeowner
Gilbert, on May 24, 2018

[removed] was my sales agent and she was very thorough and best of all knowledgeable and friendly. The design center was a great experience. [removed] is taking care of anything we've found and really a good guy to deal with.

5.0
Verified Homeowner
Gilbert, on Apr 09, 2018

The choices in the design center

4.9
Verified Homeowner
Gilbert, on Mar 21, 2018

Overall finishing of the house could have been a lot better

4.6
Verified Homeowner
Gilbert, on Feb 28, 2018

I love my new home. Great construction, and locality.Was built perfectly in a given time frame.

4.8
Verified Homeowner
Gilbert, on Dec 20, 2017

The office staff at Kennsington [removed] are awesome! Home is beautiful and location prime!

4.2
Verified Homeowner
Gilbert, on Dec 05, 2017

Customer service and knowledgeable responses to all situations.

5.0
Verified Homeowner
Gilbert, on Nov 28, 2017

Overall quality of house is good, few pending items I will submit fix it tickets for.

4.8
Verified Homeowner
Gilbert, on Oct 28, 2017

Excellent Customer service and beautiful product.

4.9
Verified Homeowner
Gilbert, on Oct 14, 2017

They listened and responded with quality customer service thx

5.0
Verified Homeowner
Gilbert, on Sep 04, 2017

Although there were some quality issues, the builder responded quickly and fixed them upon requested.

5.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Nov 13, 2019

So far customer service has been quick to attend to my requests

4.0
Verified Homeowner
Gilbert, on Oct 11, 2019

Overall, the process has been ok. [removed] is a Rockstar and does everything in his power to resolve issues. On the other hand, [removed] has been dragging his feet and we have had issues with getting work orders fulfilled.

3.6
Verified Homeowner
Gilbert, on Sep 13, 2019

Nothing, I’ve been complaining about my floor issue since couple of months.. people came and went but nothing happened.. the rain gutters are overflowing they said they fixed it but they did not.. overpriced slider door frames are all scratched and irrecoverably damaged but they wouldnt replace... they don’t look like I’m living in a new house

1.0
Verified Homeowner
Gilbert, on Aug 01, 2019

Easy to contact [removed] via text and use the website.

4.2
Verified Homeowner
Gilbert, on Jun 01, 2019

Fast, friendly, Professional, and Efficient

5.0
Verified Homeowner
Gilbert, on Apr 10, 2019

Sometimes they respond quickly and fixes it but sometimes they take longer

4.0
Verified Homeowner
Gilbert, on Mar 30, 2019

Repairs have been scheduled quickly.

4.5
Verified Homeowner
Gilbert, on Mar 17, 2019

Amazing work by [removed]! Also our sales experience was perfect from start to finish!

5.0
Verified Homeowner
Gilbert, on Jan 04, 2019

[removed] was the man and was top notch

5.0
Verified Homeowner
Gilbert, on Dec 06, 2018

We had quite a list that we asked [removed] to come and go over. He wrote down everything and also fixed a couple things himself while he was at our home. He then managed to have several people scheduled to come on one day to fix various things. That was great. We do have some items we discussed that have not been fixed but I believe that is due to [removed] having to keep track of items in his own notebook. I feel like if he had a system to add each homes items to it would help him keep track of those items. He is very friendly, understands our concerns and wants to the right thing for his customers.

4.0
Verified Homeowner
Gilbert, on Nov 01, 2018

That you can call with a problem and have someone look at the issue in a timely manner

4.5
Verified Homeowner
Gilbert, on Jul 29, 2018

Our superintendent [removed] made sure that we were happy with every step and explained the warranties in full. We were treated extremely well through the entire process.

5.0
Verified Homeowner
Gilbert, on Jul 28, 2018

[removed] has been great help in taking timely care of whatever issues have come up during the course of our stay and helped get them fixed in best way possible

5.0
Verified Homeowner
Gilbert, on Apr 27, 2018

Quick response.

5.0
Verified Homeowner
Gilbert, on Mar 31, 2018

The warranty folks are prompt, thorough, and see issues through to a positive conclusion. We are always made to feel important with no question too trivial. The companies responding have been on time, very good at what they do and respectful.

5.0
Verified Homeowner
Gilbert, on Feb 28, 2018

Good customer service.

4.7
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Gilbert, on Sep 28, 2019

[removed] my super did a perfect job with each phase of construction

4.7
Verified Homeowner
Gilbert, on Sep 09, 2019

Models

3.5
Verified Homeowner
Gilbert, on Aug 30, 2019

They are responsive to problems.

3.6
Verified Homeowner
Gilbert, on May 17, 2019

N/A....spec home

3.9
Verified Homeowner
Gilbert, on Jan 06, 2019

The overall quality of the contractors and materials used

4.5
Verified Homeowner
Gilbert, on Sep 09, 2018

I don't know the builder personally. I have watched many housed in our area be built from the ground up. I like to "snoop" these homes in various stages of construction to see what is behind our walls. Ours was a completed spec home when purchased. I am impressed with the quality of construction and time taken to insure details are completed. I was in the inspections field for 20 years and the homes being built by Woodside rate an A in my opinion. They are excellent homes.

4.9
Verified Homeowner