Top Homebuilder Ratings & Reviews

Woodside Homes

Oak Ridge At The Fairways

95 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.5

Lender Experience

4.6

Construction Experience

4.2

Customer Care Experience

4.5

Home Readiness

3.8

Installation & Workmanship

4.1

Community Profile

 


 

Surround yourself with the natural beauty of mountain vistas and the lavish greens of Morongo Golf Club at Tukwet Canyon. Located in Beaumont, a city with a rich past and exciting future, Oak Ridge at The Fairways feature five spacious floor plans. These spacious homes range from 2,276 to 3,669 square feet, three to five bedrooms and up to three baths. With plenty of room options, you are sure to find a plan that will suit you and your family. Models now open!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Beaumont, on May 23, 2020

Working through the building process.

4.0
Verified Homeowner
Beaumont, on May 15, 2020

prompt service

4.1
Verified Homeowner
Beaumont, on May 05, 2020

I liked the fact there are different intervals or check points that Woodside makes contact with you to see how you are doing in your new home. I like the customer service!

4.5
Verified Homeowner
Beaumont, on Apr 14, 2020

Most of the service request but not all were replied too and services completed in a timely matter.

2.8
Verified Homeowner

Customer Care Team

Woodside Homes

Apr 14, 2020

Thank you for your feedback. Although we try to get to every service request as fast as we can, there are times that we don't. We apologize for this. We hope you're enjoying your new home.

Beaumont, on Apr 08, 2020

[name removed] only thing I liked was my experience at the beginning with the sales associate who helped my family. Once I had to deal with all other team members the quality of professionalism was not what I was expecting. It was very poor.

1.8
Verified Homeowner

Customer Care Team

Woodside Homes

Apr 08, 2020

Thanks for the feedback. Our intention is consistency throughout the home buying and building process. We will be sure to pass your feedback on to the division for them to review.

Beaumont, on Mar 31, 2020

[name removed] center experience was by far the most positive experience during the purchase process. My design consultant [name removed] was always available and willing to answer any and all questions. She assisted me through issues even when they were not directly linked to her.

4.0
Verified Homeowner
Beaumont, on Mar 26, 2020

Prompt attention

5.0
Verified Homeowner
Beaumont, on Mar 25, 2020

[name removed] layout

4.9
Verified Homeowner
Beaumont, on Mar 24, 2020

We love our home. Everyone has been so helpful and responsive. No complaints at all

4.0
Verified Homeowner
Beaumont, on Mar 13, 2020

[name removed] is very easy to reach and has been very helpful in responding to my service requests.

4.5
Verified Homeowner
Beaumont, on Mar 13, 2020

Friendly & reliable.

5.0
Verified Homeowner
Beaumont, on Mar 11, 2020

[name removed] follow through and checking if work has been completed.

4.2
Verified Homeowner
Beaumont, on Mar 05, 2020

[name removed] whole process of touring, and getting the home I wanted w/ requested upgrades, was pretty seamless

4.1
Verified Homeowner
Beaumont, on Mar 04, 2020

[name removed] has been responsive With the home overall [name removed] very very dissatisfied with the solar, it is an absolutely useless feature and costs more in energy than my prior home without solar by far!!!

4.6
Verified Homeowner
Beaumont, on Feb 22, 2020

It is good. People come out on time

4.0
Verified Homeowner
Beaumont, on Jan 19, 2020

[name removed] sales personal ([name removed]) was great

3.0
Verified Homeowner
Beaumont, on Jan 18, 2020

[name removed] [name removed] is amazing!!! Thoughtful and attentive to detail.

3.3
Verified Homeowner
Beaumont, on Jan 17, 2020

[name removed] level of care and service provided [name removed], [name removed] and Colt with special recognition going to [name removed] as she made the experience exceptional from the onset.

4.8
Verified Homeowner
Beaumont, on Jan 16, 2020

Sales staff was friendly and kept me updated. [name removed] ease of signing needed paperwork and it’s accuracy.

4.5
Verified Homeowner
Beaumont, on Dec 11, 2019

I appreciated the customer service from the [name removed] in the sales office. She really made me feel special and she communicated with me consistently throughout the process. I also enjoyed the excellent customer service from [name removed], Colt and [name removed] who is always so polite and helpful.

4.9
Verified Homeowner
Beaumont, on Nov 11, 2019

[name removed] was great with his follow up and follow though.

5.0
Verified Homeowner
Beaumont, on Oct 22, 2019

[name removed] staff updated me on progress.

4.5
Verified Homeowner
Beaumont, on Oct 19, 2019

I most appreciate the support (information, guidance) I received from Sales, in particular, [removed]. She was truly a guiding angel for us through two years of pondering and then pursuing a new home purchase with Woodside Oakridge. I also appreciate the excellent team you have in the design center to help guide our purchase of options. [removed] and her team were (are) wonderful.

5.0
Verified Homeowner
Beaumont, on Oct 11, 2019

[name removed] lies were great.

2.1
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

Oh no! We'd like to better understand this. Our Customer Care Team will get in touch with you.

Beaumont, on Oct 06, 2019

They have generally been quick to help and always friendly and accommodating.

4.8
Verified Homeowner
Beaumont, on Oct 01, 2019

[name removed] people have been good to work with

3.8
Verified Homeowner
Beaumont, on Sep 30, 2019

[removed] is very personable and helpful. We appreciated her kindness and assistance.

4.9
Verified Homeowner
Beaumont, on Sep 27, 2019

That they're always trying to fix any issues we've had.

4.8
Verified Homeowner
Beaumont, on Sep 25, 2019

Extremely friendly and helpful customer service

4.8
Verified Homeowner
Beaumont, on Sep 24, 2019

Each person contacted and throughout the process of our home being built proved to stand above other developments in quality and professionalism

4.7
Verified Homeowner
Beaumont, on Sep 21, 2019

[name removed] follow up repairs and follow throughs

4.4
Verified Homeowner
Beaumont, on Sep 21, 2019

[removed], my home consultant was amazing! From the first day we met, she was so kind and I felt a connection right away. After touring the model home, I fell in love with Plan 2. [removed] showed me which lots were available and I jumped on lot 65 right away. [removed] was very accessible throughout the whole process and answered all of my questions. At times when I would stress out, she made me feel at ease and accommodated my needs & requests. I completed my Home Orientation and final walkthrough with [removed]. He is the best! He really took time to explain features of the home and was so patient while marking things that needed to be touched up or fixed. I am so blessed to have such a lovely home and thank everyone at Woodside Homes.

5.0
Verified Homeowner
Beaumont, on Sep 19, 2019

Everything has been easy on our side to get things taken care of.

5.0
Verified Homeowner
Beaumont, on Sep 18, 2019

Everyone was really helpful

5.0
Verified Homeowner
Beaumont, on Sep 17, 2019

[removed] - our rep has been amazing at immediately getting back to us, following through on anything he says he will do, and getting on the vendors that are difficult to work with. I guarantee that without him our outlook on customer care would be vastly different.

4.9
Verified Homeowner
Beaumont, on Sep 13, 2019

[removed] is super responsive. All of my requests have been handled well!

4.7
Verified Homeowner
Beaumont, on Sep 09, 2019

Working with [removed] she is helpful and great to work with.

4.6
Verified Homeowner
Beaumont, on Aug 05, 2019

Reliable.

4.0
Verified Homeowner
Beaumont, on Jul 20, 2019

At first the rep. team that originally was there where not as friendly as the sales reps that are there now. [removed] and [removed]. They have been great. [removed] whole team has been great!!

5.0
Verified Homeowner
Beaumont, on Jul 02, 2019

When problems have occurred, they were resolved quickly.

4.8
Verified Homeowner
Beaumont, on Jul 02, 2019

My contact with the lender--they were always friendly and easy to work with.

3.5
Verified Homeowner
Beaumont, on Jun 28, 2019

[name removed] Sales [name removed]: [name removed], was very informative and made our decision to buy this home a comfortable and easy one. She should be given a raise or promotion as she truly represents your company well.

4.4
Verified Homeowner
Beaumont, on Jun 08, 2019

In my particular case I had to sell my previous home and it fell out of escrow when the buyers pulled out at the last moment. Woodside Homes was kind enough to extend time for me to find another buyer and then purchase my home. Thank you Woodside Homes.

5.0
Verified Homeowner
Beaumont, on Jun 05, 2019

[name removed] process was great

5.0
Verified Homeowner
Beaumont, on May 24, 2019

Working with [removed]

5.0
Verified Homeowner
Beaumont, on May 23, 2019

they were available daily for questions and concerns and responded in a timely manner.

4.3
Verified Homeowner
Beaumont, on May 23, 2019

Easy process, someone was always available to answer our questions or fix a problem when needed.

4.6
Verified Homeowner
Beaumont, on May 22, 2019

[removed] was so responsive and really made us feel like he cared and was excited for us and helped us navigate the whole thing. [removed] was able to step in whenever [removed] wasn’t there. They were so good to our kids. [removed] was very communicative and appreciative of feed back along the way (his #2 whose name I can’t remeber was also involved and so helpful and friendly. No one made us feel as if we were a bother (we were around A LOT)

4.6
Verified Homeowner
Beaumont, on May 21, 2019

I was able to see weekly progress

3.2
Verified Homeowner
Beaumont, on May 20, 2019

I liked my initial encounter when I first came to Woodside and saw the models. However, as time went on and it came close to my closing date I feel that the quality of workmanship on my home fell apart. To this day I am still waiting for the exterior paint to be corrected.

3.5
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

We apologize for your frustration. Our Customer Care Team would like to follow up and verify how warranty requests are going.

Beaumont, on Apr 14, 2019

Working with [removed] through the whole process was the best experience. He was incredible patient with our many many questions. We must have stopped by 20 times and he greeted us each time with enthusiasm. If I had to buy another house I would do it with him. We also had a great experience with the [removed] and [removed]. They both went above and beyond in explaining everything and really made our move-in a festive. We had many questions they answered and they continue to check on us. We feel very well take care of. Again, if I knew I was going to have the same team I would buy again.

5.0
Verified Homeowner
Beaumont, on Mar 10, 2019

At the beginning very quick response now it takes a lot longer

3.5
Verified Homeowner
Beaumont, on Mar 09, 2019

[removed]! He was amazing throughout the entire process. He was always professional with his service and gave us the home of our dreams. Literally could not have done this without him!

4.9
Verified Homeowner
Beaumont, on Mar 09, 2019

rectify the dicrepancies as your customer service representatives promised

2.8
Verified Homeowner
Beaumont, on Feb 17, 2019

They have tried to repair the issues but I get a different warranty rep every month and a half to two months. I’m constantly explaining the same issues over and over. It makes the repair process very extensive.

3.1
Verified Homeowner
Beaumont, on Jan 31, 2019

All my issues have been timely addressed.

5.0
Verified Homeowner
Beaumont, on Jan 30, 2019

Customer service reps did a good job of getting the minor repairs completed and also did a good job of following up on the repairs.

4.4
Verified Homeowner
Beaumont, on Jan 15, 2019

[removed] sales person [removed] and the design studio

4.4
Verified Homeowner
Beaumont, on Jan 07, 2019

the design of the home

3.2
Verified Homeowner
Beaumont, on Dec 10, 2018

Yes, my rep was very responsive throughout the whole process and made me feel at ease

5.0
Verified Homeowner
Beaumont, on Dec 09, 2018

[removed] was amazing and honest since the beginning. He knows exactly what customer service is but as far as the house. [removed] stucco is terrible, a call to an electrian was put oit over a month ago with no response.

3.6
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

Thanks for the feedback. Our Customer Care Team will follow up to verify all has been addressed.

Beaumont, on Nov 18, 2018

It was very smooth and transparent at all levels.

4.5
Verified Homeowner
Beaumont, on Nov 13, 2018

Thought the price was reasonable and the escrow process went very smoothly.

5.0
Verified Homeowner
Beaumont, on Oct 31, 2018

[removed] made everything super easy and stress-free.

5.0
Verified Homeowner
Beaumont, on Sep 23, 2018

[removed] and [removed] made it easy

4.8
Verified Homeowner
Beaumont, on Sep 23, 2018

That [name removed] went out of his way to assist us with a VA Loan. [name removed] team displayed qualities that assured me that I was in good hands.

5.0
Verified Homeowner
Beaumont, on Sep 07, 2018

I got a discount on the price because if I hadn’t this would have been a terrible investment and an extremely poor built home for the full price. Total lack of care!

3.0
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

We appreciate your feedback and would like to learn more. Our Customer Care Team will get in touch with you.

Beaumont, on Sep 02, 2018

[name removed] constant updates

4.9
Verified Homeowner
Beaumont, on Aug 21, 2018

its accessible online. However very slow response to warranty work and making the necessary corrections or repairs

2.2
Verified Homeowner
Beaumont, on Aug 06, 2018

Costumer service has not fixed my drywall repair. About a month ago we were told someone would come test for Mold.

4.7
Verified Homeowner
Beaumont, on Jul 26, 2018

I have made several construction warranty service call and most are responded to, but I have been trying to get an electrical issue taken care of with no success. [removed] light above my garage exit door on the side is not functioning, there is no power going to the switch that activates the light. WE thought it might be tied in to the photo cell but even after covering the photo cell still no luck. we appreciate any help in solving this issue.

3.9
Verified Homeowner
Beaumont, on Jul 24, 2018

[removed] help/assistance and interactions with [removed], [removed], [removed] and Colt. They made the experience fun and [removed] helped keep us as stress free as possible.

5.0
Verified Homeowner
Beaumont, on Jul 14, 2018

the constant updates from the sales team regarding the construction of our home to include questions and concerns we had.

4.7
Verified Homeowner
Beaumont, on Jun 30, 2018

[removed] sure

3.6
Verified Homeowner
Beaumont, on Jun 16, 2018

[name removed] foreman was extremely friendly

3.3
Verified Homeowner
Beaumont, on Jun 14, 2018

the view- we have indicated some defects during our first walk through; some have been taken care of but quite a few have not i.e. garage door, cabinets, shelf missing, leak in the water drip.I have sent an insurance request, followed by an email and so far I have not received a reply.

2.6
Verified Homeowner
Beaumont, on Jun 11, 2018

Builder was fairly accommodating in upgrade requests.

4.5
Verified Homeowner
Beaumont, on Jun 04, 2018

[name removed] builder is determined to fix any issues in a timely manner

5.0
Verified Homeowner
Beaumont, on Jun 03, 2018

[removed] has been very accommodating and helpful throughout our entire process!

4.7
Verified Homeowner
Beaumont, on May 23, 2018

QUICK RESPONSE, COURTEOUS

5.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Beaumont, on Mar 31, 2020

[name removed] center experience was by far the most positive experience during the purchase process. My design consultant [name removed] was always available and willing to answer any and all questions. She assisted me through issues even when they were not directly linked to her.

4.0
Verified Homeowner
Beaumont, on Jan 19, 2020

[name removed] sales personal ([name removed]) was great

3.0
Verified Homeowner
Beaumont, on Jan 18, 2020

[name removed] [name removed] is amazing!!! Thoughtful and attentive to detail.

3.3
Verified Homeowner
Beaumont, on Jan 17, 2020

[name removed] level of care and service provided [name removed], [name removed] and Colt with special recognition going to [name removed] as she made the experience exceptional from the onset.

4.8
Verified Homeowner
Beaumont, on Jan 16, 2020

Sales staff was friendly and kept me updated. [name removed] ease of signing needed paperwork and it’s accuracy.

4.5
Verified Homeowner
Beaumont, on Dec 11, 2019

I appreciated the customer service from the [name removed] in the sales office. She really made me feel special and she communicated with me consistently throughout the process. I also enjoyed the excellent customer service from [name removed], Colt and [name removed] who is always so polite and helpful.

4.9
Verified Homeowner
Beaumont, on Oct 22, 2019

[name removed] staff updated me on progress.

4.5
Verified Homeowner
Beaumont, on Oct 19, 2019

I most appreciate the support (information, guidance) I received from Sales, in particular, [removed]. She was truly a guiding angel for us through two years of pondering and then pursuing a new home purchase with Woodside Oakridge. I also appreciate the excellent team you have in the design center to help guide our purchase of options. [removed] and her team were (are) wonderful.

5.0
Verified Homeowner
Beaumont, on Oct 11, 2019

[name removed] lies were great.

2.1
Verified Homeowner
Beaumont, on Oct 01, 2019

[name removed] people have been good to work with

3.8
Verified Homeowner
Beaumont, on Sep 30, 2019

[removed] is very personable and helpful. We appreciated her kindness and assistance.

4.9
Verified Homeowner
Beaumont, on Sep 27, 2019

That they're always trying to fix any issues we've had.

4.8
Verified Homeowner
Beaumont, on Sep 25, 2019

Extremely friendly and helpful customer service

4.8
Verified Homeowner
Beaumont, on Sep 24, 2019

Each person contacted and throughout the process of our home being built proved to stand above other developments in quality and professionalism

4.7
Verified Homeowner
Beaumont, on Sep 21, 2019

[name removed] follow up repairs and follow throughs

4.4
Verified Homeowner
Beaumont, on Sep 21, 2019

[removed], my home consultant was amazing! From the first day we met, she was so kind and I felt a connection right away. After touring the model home, I fell in love with Plan 2. [removed] showed me which lots were available and I jumped on lot 65 right away. [removed] was very accessible throughout the whole process and answered all of my questions. At times when I would stress out, she made me feel at ease and accommodated my needs & requests. I completed my Home Orientation and final walkthrough with [removed]. He is the best! He really took time to explain features of the home and was so patient while marking things that needed to be touched up or fixed. I am so blessed to have such a lovely home and thank everyone at Woodside Homes.

5.0
Verified Homeowner
Beaumont, on Sep 18, 2019

Everyone was really helpful

5.0
Verified Homeowner
Beaumont, on Sep 09, 2019

Working with [removed] she is helpful and great to work with.

4.6
Verified Homeowner
Beaumont, on Jul 20, 2019

At first the rep. team that originally was there where not as friendly as the sales reps that are there now. [removed] and [removed]. They have been great. [removed] whole team has been great!!

5.0
Verified Homeowner
Beaumont, on Jul 02, 2019

My contact with the lender--they were always friendly and easy to work with.

3.5
Verified Homeowner
Beaumont, on Jun 08, 2019

In my particular case I had to sell my previous home and it fell out of escrow when the buyers pulled out at the last moment. Woodside Homes was kind enough to extend time for me to find another buyer and then purchase my home. Thank you Woodside Homes.

5.0
Verified Homeowner
Beaumont, on Jun 05, 2019

[name removed] process was great

5.0
Verified Homeowner
Beaumont, on May 24, 2019

Working with [removed]

5.0
Verified Homeowner
Beaumont, on May 23, 2019

they were available daily for questions and concerns and responded in a timely manner.

4.3
Verified Homeowner
Beaumont, on May 23, 2019

Easy process, someone was always available to answer our questions or fix a problem when needed.

4.6
Verified Homeowner
Beaumont, on May 22, 2019

[removed] was so responsive and really made us feel like he cared and was excited for us and helped us navigate the whole thing. [removed] was able to step in whenever [removed] wasn’t there. They were so good to our kids. [removed] was very communicative and appreciative of feed back along the way (his #2 whose name I can’t remeber was also involved and so helpful and friendly. No one made us feel as if we were a bother (we were around A LOT)

4.6
Verified Homeowner
Beaumont, on May 21, 2019

I was able to see weekly progress

3.2
Verified Homeowner
Beaumont, on May 20, 2019

I liked my initial encounter when I first came to Woodside and saw the models. However, as time went on and it came close to my closing date I feel that the quality of workmanship on my home fell apart. To this day I am still waiting for the exterior paint to be corrected.

3.5
Verified Homeowner
Beaumont, on Apr 14, 2019

Working with [removed] through the whole process was the best experience. He was incredible patient with our many many questions. We must have stopped by 20 times and he greeted us each time with enthusiasm. If I had to buy another house I would do it with him. We also had a great experience with the [removed] and [removed]. They both went above and beyond in explaining everything and really made our move-in a festive. We had many questions they answered and they continue to check on us. We feel very well take care of. Again, if I knew I was going to have the same team I would buy again.

5.0
Verified Homeowner
Beaumont, on Mar 09, 2019

[removed]! He was amazing throughout the entire process. He was always professional with his service and gave us the home of our dreams. Literally could not have done this without him!

4.9
Verified Homeowner
Beaumont, on Jan 30, 2019

Customer service reps did a good job of getting the minor repairs completed and also did a good job of following up on the repairs.

4.4
Verified Homeowner
Beaumont, on Jan 15, 2019

[removed] sales person [removed] and the design studio

4.4
Verified Homeowner
Beaumont, on Dec 10, 2018

Yes, my rep was very responsive throughout the whole process and made me feel at ease

5.0
Verified Homeowner
Beaumont, on Dec 09, 2018

[removed] was amazing and honest since the beginning. He knows exactly what customer service is but as far as the house. [removed] stucco is terrible, a call to an electrian was put oit over a month ago with no response.

3.6
Verified Homeowner
Beaumont, on Nov 18, 2018

It was very smooth and transparent at all levels.

4.5
Verified Homeowner
Beaumont, on Nov 13, 2018

Thought the price was reasonable and the escrow process went very smoothly.

5.0
Verified Homeowner
Beaumont, on Oct 31, 2018

[removed] made everything super easy and stress-free.

5.0
Verified Homeowner
Beaumont, on Sep 23, 2018

[removed] and [removed] made it easy

4.8
Verified Homeowner
Beaumont, on Sep 23, 2018

That [name removed] went out of his way to assist us with a VA Loan. [name removed] team displayed qualities that assured me that I was in good hands.

5.0
Verified Homeowner
Beaumont, on Sep 07, 2018

I got a discount on the price because if I hadn’t this would have been a terrible investment and an extremely poor built home for the full price. Total lack of care!

3.0
Verified Homeowner
Beaumont, on Sep 02, 2018

[name removed] constant updates

4.9
Verified Homeowner
Beaumont, on Aug 06, 2018

Costumer service has not fixed my drywall repair. About a month ago we were told someone would come test for Mold.

4.7
Verified Homeowner
Beaumont, on Jul 24, 2018

[removed] help/assistance and interactions with [removed], [removed], [removed] and Colt. They made the experience fun and [removed] helped keep us as stress free as possible.

5.0
Verified Homeowner
Beaumont, on Jul 14, 2018

the constant updates from the sales team regarding the construction of our home to include questions and concerns we had.

4.7
Verified Homeowner
Beaumont, on Jun 14, 2018

the view- we have indicated some defects during our first walk through; some have been taken care of but quite a few have not i.e. garage door, cabinets, shelf missing, leak in the water drip.I have sent an insurance request, followed by an email and so far I have not received a reply.

2.6
Verified Homeowner
Beaumont, on Jun 11, 2018

Builder was fairly accommodating in upgrade requests.

4.5
Verified Homeowner
Beaumont, on Jun 03, 2018

[removed] has been very accommodating and helpful throughout our entire process!

4.7
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Beaumont, on May 15, 2020

prompt service

4.1
Verified Homeowner
Beaumont, on May 05, 2020

I liked the fact there are different intervals or check points that Woodside makes contact with you to see how you are doing in your new home. I like the customer service!

4.5
Verified Homeowner
Beaumont, on Apr 14, 2020

Most of the service request but not all were replied too and services completed in a timely matter.

2.8
Verified Homeowner
Beaumont, on Mar 26, 2020

Prompt attention

5.0
Verified Homeowner
Beaumont, on Mar 13, 2020

[name removed] is very easy to reach and has been very helpful in responding to my service requests.

4.5
Verified Homeowner
Beaumont, on Mar 13, 2020

Friendly & reliable.

5.0
Verified Homeowner
Beaumont, on Mar 11, 2020

[name removed] follow through and checking if work has been completed.

4.2
Verified Homeowner
Beaumont, on Mar 04, 2020

[name removed] has been responsive With the home overall [name removed] very very dissatisfied with the solar, it is an absolutely useless feature and costs more in energy than my prior home without solar by far!!!

4.6
Verified Homeowner
Beaumont, on Feb 22, 2020

It is good. People come out on time

4.0
Verified Homeowner
Beaumont, on Nov 11, 2019

[name removed] was great with his follow up and follow though.

5.0
Verified Homeowner
Beaumont, on Oct 06, 2019

They have generally been quick to help and always friendly and accommodating.

4.8
Verified Homeowner
Beaumont, on Sep 19, 2019

Everything has been easy on our side to get things taken care of.

5.0
Verified Homeowner
Beaumont, on Sep 17, 2019

[removed] - our rep has been amazing at immediately getting back to us, following through on anything he says he will do, and getting on the vendors that are difficult to work with. I guarantee that without him our outlook on customer care would be vastly different.

4.9
Verified Homeowner
Beaumont, on Sep 13, 2019

[removed] is super responsive. All of my requests have been handled well!

4.7
Verified Homeowner
Beaumont, on Aug 05, 2019

Reliable.

4.0
Verified Homeowner
Beaumont, on Mar 10, 2019

At the beginning very quick response now it takes a lot longer

3.5
Verified Homeowner
Beaumont, on Feb 17, 2019

They have tried to repair the issues but I get a different warranty rep every month and a half to two months. I’m constantly explaining the same issues over and over. It makes the repair process very extensive.

3.1
Verified Homeowner
Beaumont, on Jan 31, 2019

All my issues have been timely addressed.

5.0
Verified Homeowner
Beaumont, on Aug 21, 2018

its accessible online. However very slow response to warranty work and making the necessary corrections or repairs

2.2
Verified Homeowner
Beaumont, on Jul 26, 2018

I have made several construction warranty service call and most are responded to, but I have been trying to get an electrical issue taken care of with no success. [removed] light above my garage exit door on the side is not functioning, there is no power going to the switch that activates the light. WE thought it might be tied in to the photo cell but even after covering the photo cell still no luck. we appreciate any help in solving this issue.

3.9
Verified Homeowner
Beaumont, on Jun 04, 2018

[name removed] builder is determined to fix any issues in a timely manner

5.0
Verified Homeowner
Beaumont, on May 23, 2018

QUICK RESPONSE, COURTEOUS

5.0
Verified Homeowner

MOST RECENT 50 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Beaumont, on May 23, 2020

Working through the building process.

4.0
Verified Homeowner
Beaumont, on Apr 08, 2020

[name removed] only thing I liked was my experience at the beginning with the sales associate who helped my family. Once I had to deal with all other team members the quality of professionalism was not what I was expecting. It was very poor.

1.8
Verified Homeowner
Beaumont, on Mar 25, 2020

[name removed] layout

4.9
Verified Homeowner
Beaumont, on Mar 24, 2020

We love our home. Everyone has been so helpful and responsive. No complaints at all

4.0
Verified Homeowner
Beaumont, on Mar 05, 2020

[name removed] whole process of touring, and getting the home I wanted w/ requested upgrades, was pretty seamless

4.1
Verified Homeowner
Beaumont, on Jul 02, 2019

When problems have occurred, they were resolved quickly.

4.8
Verified Homeowner
Beaumont, on Jun 28, 2019

[name removed] Sales [name removed]: [name removed], was very informative and made our decision to buy this home a comfortable and easy one. She should be given a raise or promotion as she truly represents your company well.

4.4
Verified Homeowner
Beaumont, on Mar 09, 2019

rectify the dicrepancies as your customer service representatives promised

2.8
Verified Homeowner
Beaumont, on Jan 07, 2019

the design of the home

3.2
Verified Homeowner
Beaumont, on Jun 30, 2018

[removed] sure

3.6
Verified Homeowner
Beaumont, on Jun 16, 2018

[name removed] foreman was extremely friendly

3.3
Verified Homeowner