Top Homebuilder Ratings & Reviews

Woodside Homes

Stillwater Haven

94 Homeowner Reviews Completed Apr 2019 - Oct 2020

Overall Satisfaction

4.1
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.5

Lender Experience

4.7

Construction Experience

4.2

Customer Care Experience

4.5

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

 


 

Woodside Homes welcomes you home to our community in the highly desirable city of Syracuse. Still Water Haven offers innovative home designs that will provide you with the latest in-home design and efficiency. Come tour our four beautifully decorated model homes. Many options and design features will be available to fit your needs - choose from several different floor plans that range from 1,455 to 2,577 finished Sq. Ft. Live in a family-friendly community with two play structures, nearby walking trails, and Jensen Nature Park (north of the community) where you can achieve the ideal of quiet country living. Only six miles away from I-15, Layton Frontrunner Station, shopping and 10 miles to Hill Air Force Base. Come see what Still Water is all about!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Syracuse, on Oct 02, 2020

They are responsive and quick

5.0
Verified Homeowner
Syracuse, on Aug 23, 2020

I called twice to have an issue fixed and they never came.

2.4
Verified Homeowner
Syracuse, on Aug 08, 2020

[name removed] happy with our current “customer care rep” [name removed]. He seems to not care too much about current homeowners and their property issues.

3.5
Verified Homeowner
Syracuse, on Aug 06, 2020

The warranty people have been great, they have been responsive, and have followed up with emails if I didn't respond immediately to emails.

5.0
Verified Homeowner
Syracuse, on Jul 31, 2020

Some things were built sloppily, but luckily they were able to fix the things we pointed out.

3.7
Verified Homeowner

Customer Care Team

Woodside Homes

Jul 31, 2020

That's great they were able to correct those things. Your feedback about them will help our Customer Care Team work with our subcontractors to ensure those things are hopefully not replicated elsewhere.

Syracuse, on Jul 08, 2020

We liked the personal touch [name removed] gave us before moving into our home. Once we were moved in [name removed] followed up, making sure any issues were addressed and fixed in a timely manner.

4.5
Verified Homeowner
Syracuse, on Jun 30, 2020

Warrant service: Is pretty good, the only terrible thing is how long it takes to get someone out to fix issues, as well as, getting updates from the customer care center, or maintenance managers. Customer Care: They are really nice.

2.8
Verified Homeowner
Syracuse, on May 26, 2020

The process was easy. I sent an email, got a reply the next day, scheduled a time for the guy to come out and see what was happening, and then he came back the next day to resolve it. I liked that it wasn't complicated or annoying.

5.0
Verified Homeowner
Syracuse, on May 10, 2020

No comment

3.6
Verified Homeowner
Syracuse, on May 09, 2020

I like that they don’t require a lot of justification or pry a lot when something needs to be fixed. They just trust that something is wrong and are willing to help.

2.5
Verified Homeowner
Syracuse, on Apr 22, 2020

Quickness on getting into it

5.0
Verified Homeowner
Syracuse, on Feb 19, 2020

[name removed] has been really helpful and responsive, and hasn't forgotten about us.

3.6
Verified Homeowner
Syracuse, on Nov 18, 2019

Nothing major has gone wrong.

5.0
Verified Homeowner
Syracuse, on Nov 09, 2019

The stucco job was done well.

3.2
Verified Homeowner
Syracuse, on Oct 12, 2019

The neighborhood

3.0
Verified Homeowner
Syracuse, on Sep 24, 2019

They actually followed through with what they were going to do.

3.5
Verified Homeowner
Syracuse, on Aug 06, 2019

People were very friendly

1.6
Verified Homeowner
Syracuse, on Jul 18, 2019

That warranty people actually enjoyed your company and stopped quitting and you could have timely responses.

2.7
Verified Homeowner
Syracuse, UT, on Jul 14, 2019

Our salesman [removed] has been there for us along the way. He has shown himself to be a friend as well as a salesman. We were encouraged to visit our house often in the building process and to point out things that worried us.

4.7
Verified Homeowner
Syracuse, UT, on Jul 11, 2019

[removed] was great to work with through the whole process

4.1
Verified Homeowner
Syracuse, on Jul 09, 2019

They are reasonable people.

3.8
Verified Homeowner
Syracuse, on Jun 27, 2019

I have some warranty issues pending. Can't answer at this time.

0.5
Verified Homeowner
Syracuse, UT, on Jun 26, 2019

It was simple and fast.

4.2
Verified Homeowner
Syracuse, on Jun 22, 2019

When you actually do it, y'all do a great job

4.5
Verified Homeowner
Syracuse, on Jun 20, 2019

Nice,

2.8
Verified Homeowner
Syracuse, on Jun 19, 2019

Our home went up on schedule and there were no issues getting into it.

2.0
Verified Homeowner
Syracuse, on Jun 17, 2019

Our experience has been terrible! No follow through! We’ve been in our house for six months and we have issues outstanding, that we were told were going to be fixed the week after closing. But come to find out none of this was documented.

2.2
Verified Homeowner
Syracuse, UT, on Jun 12, 2019

Getting to move into a new home.

3.8
Verified Homeowner
Syracuse, UT, on Jun 12, 2019

Getting the keys

4.0
Verified Homeowner
Syracuse, on Jun 09, 2019

The wide selection of colors and materials to put in my house.

3.4
Verified Homeowner
Syracuse, on Jun 01, 2019

Nothing. They are terrible at doing anything. You get with one warranty guy never shows up the next warranty you hear nothing from then you hear he got fired it’s horrible service

2.0
Verified Homeowner
Syracuse, on May 29, 2019

The paint touch ups, I guess

3.0
Verified Homeowner
Syracuse, on May 25, 2019

There's nothing to like. We've spent many times and days even weeks to chase after someone to help us with our concerns.

2.5
Verified Homeowner
Syracuse, on May 22, 2019

It’s actually very hard to get ahold of anyone in the warranty department, having had several things on our list of things to get fixed that still have not been addressed by the warranty department

1.0
Verified Homeowner
Syracuse, on May 18, 2019

Done when I needed a house.

4.0
Verified Homeowner
Syracuse, UT, on Apr 16, 2019

The design center was very nice.

4.2
Verified Homeowner
Syracuse, on Mar 28, 2019

The vendors have been very helpful, punctual, and personable..

3.5
Verified Homeowner
Syracuse, on Mar 09, 2019

Nothing would not buy from Woodside again

3.1
Verified Homeowner
Syracuse, UT, on Feb 16, 2019

Good communication with realtor

4.2
Verified Homeowner
Syracuse, UT, on Feb 14, 2019

Dealing with [removed] was a pleasure! I feel a bit bad because we had our own real estate agent, but [removed] did all the work and took great care of us. It would have been fairer for [removed] to receive all of the commissions.

4.1
Verified Homeowner
Syracuse, UT, on Feb 10, 2019

The agent, the superintents, everyone that I had contact with was not only friendly, but knowledgeable and helpfull with any questions or comments or concerns I had. I was appreciative of the fact that I was able to visit the site to watch the home go up. I visited after hours as not to bother the people while they were working.

4.9
Verified Homeowner
Syracuse, UT, on Feb 06, 2019

We enjoyed watching the lot slowly become our house.

5.0
Verified Homeowner
Syracuse, UT, on Feb 02, 2019

The best part was definitely when it was over.

4.3
Verified Homeowner
Syracuse, UT, on Jan 31, 2019

Seeing the progress from day one to completion.

4.1
Verified Homeowner
Syracuse, UT, on Jan 28, 2019

Getting updates on how the house building process was going

4.5
Verified Homeowner
Syracuse, UT, on Jan 24, 2019

The person so we worked with [removed] was very helpful and always informative

3.6
Verified Homeowner
Syracuse, on Jan 18, 2019

They listen without interruption.

4.0
Verified Homeowner
Syracuse, UT, on Jan 13, 2019

None. It was the worst experience of my life.

3.2
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

We're sorry you feel this way about your experience. We strive to provide a great home building experience for all our customers, so we'd like to learn more about your situation. Our Customer Care Team will reach out to learn more if they haven't already.

Syracuse, UT, on Jan 04, 2019

I liked being able to go to the home throughout the process.

4.3
Verified Homeowner
Syracuse, on Jan 01, 2019

I like that I get a response.

3.3
Verified Homeowner
Syracuse, UT, on Dec 12, 2018

Being able to customize it to a certain point

3.9
Verified Homeowner
Syracuse, on Dec 11, 2018

Are available to take my concerns.

4.2
Verified Homeowner
Syracuse, UT, on Oct 20, 2018

It was a easy going process and friendly people.

4.4
Verified Homeowner
Syracuse, UT, on Oct 12, 2018

The best part was visiting the home site many times and observing the progress on the house.

3.5
Verified Homeowner
Syracuse, on Oct 02, 2018

[removed] missed our 3 month appointment and never rescheduled. One time that I did speak to a customer service representative she was great. Close to 6 month inspection time and no contact with those reps

5.0
Verified Homeowner
Syracuse, UT, on Sep 18, 2018

The experience was easy, but I now realize that it should have been more detailed so we could have more clarity what to expect. Little info is good sometimes but when it keeps you in the dark about what your home will be like, there is a problem.

2.7
Verified Homeowner

Customer Service Team

Woodside Homes

Nov 25, 2019

Very good feedback, we appreciate it. We will use this to improve our processes where needed.

Syracuse, UT, on Aug 31, 2018

The staff in the model homes was very friendly and helpful.

4.1
Verified Homeowner
Syracuse, UT, on Aug 17, 2018

The builder took care of most of our issues in a timely manner. The lender was amazing and made obtaining a loan an easy and enjoyable process.

4.2
Verified Homeowner
Syracuse, UT, on Jul 02, 2017

I had nothing but issues w/ Woodside. My experience with [removed] was horrible. He specifically told me when I first came in to look at the model homes that the very first house started from the lowest price range and then each house went up from there. He failed to mention that the homes that started at the lowest price ranges did not have a model home there so in reality the model homes there did not start at the lower price range. When we sat down to discuss price I told him I liked the first model home & was excited it was the cheapest one so I could do upgrades. He said that was not correct. He told me that I should have looked at the signs in front of the model homes & if I would have done this I would see that it was not the lowest price. I informed him that he should have mentioned that at the beginning. I decided to go back & work w/ [removed] because I liked the house. Things were good at first until we ran into some snags. Can't go into detail since you limit how many characters

4.1
Verified Homeowner
Syracuse, UT, on Jun 07, 2017

The house turned out good.

3.8
Verified Homeowner
Syracuse, UT, on Jun 05, 2017

Good experience

5.0
Verified Homeowner

MOST RECENT 25 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Syracuse, UT, on Jul 14, 2019

Our salesman [removed] has been there for us along the way. He has shown himself to be a friend as well as a salesman. We were encouraged to visit our house often in the building process and to point out things that worried us.

4.7
Verified Homeowner
Syracuse, UT, on Jul 11, 2019

[removed] was great to work with through the whole process

4.1
Verified Homeowner
Syracuse, UT, on Jun 26, 2019

It was simple and fast.

4.2
Verified Homeowner
Syracuse, UT, on Jun 12, 2019

Getting to move into a new home.

3.8
Verified Homeowner
Syracuse, UT, on Jun 12, 2019

Getting the keys

4.0
Verified Homeowner
Syracuse, UT, on Apr 16, 2019

The design center was very nice.

4.2
Verified Homeowner
Syracuse, UT, on Feb 16, 2019

Good communication with realtor

4.2
Verified Homeowner
Syracuse, UT, on Feb 14, 2019

Dealing with [removed] was a pleasure! I feel a bit bad because we had our own real estate agent, but [removed] did all the work and took great care of us. It would have been fairer for [removed] to receive all of the commissions.

4.1
Verified Homeowner
Syracuse, UT, on Feb 10, 2019

The agent, the superintents, everyone that I had contact with was not only friendly, but knowledgeable and helpfull with any questions or comments or concerns I had. I was appreciative of the fact that I was able to visit the site to watch the home go up. I visited after hours as not to bother the people while they were working.

4.9
Verified Homeowner
Syracuse, UT, on Feb 06, 2019

We enjoyed watching the lot slowly become our house.

5.0
Verified Homeowner
Syracuse, UT, on Feb 02, 2019

The best part was definitely when it was over.

4.3
Verified Homeowner
Syracuse, UT, on Jan 31, 2019

Seeing the progress from day one to completion.

4.1
Verified Homeowner
Syracuse, UT, on Jan 28, 2019

Getting updates on how the house building process was going

4.5
Verified Homeowner
Syracuse, UT, on Jan 24, 2019

The person so we worked with [removed] was very helpful and always informative

3.6
Verified Homeowner
Syracuse, UT, on Jan 13, 2019

None. It was the worst experience of my life.

3.2
Verified Homeowner
Syracuse, UT, on Jan 04, 2019

I liked being able to go to the home throughout the process.

4.3
Verified Homeowner
Syracuse, UT, on Dec 12, 2018

Being able to customize it to a certain point

3.9
Verified Homeowner
Syracuse, UT, on Oct 20, 2018

It was a easy going process and friendly people.

4.4
Verified Homeowner
Syracuse, UT, on Oct 12, 2018

The best part was visiting the home site many times and observing the progress on the house.

3.5
Verified Homeowner
Syracuse, UT, on Sep 18, 2018

The experience was easy, but I now realize that it should have been more detailed so we could have more clarity what to expect. Little info is good sometimes but when it keeps you in the dark about what your home will be like, there is a problem.

2.7
Verified Homeowner
Syracuse, UT, on Aug 31, 2018

The staff in the model homes was very friendly and helpful.

4.1
Verified Homeowner
Syracuse, UT, on Aug 17, 2018

The builder took care of most of our issues in a timely manner. The lender was amazing and made obtaining a loan an easy and enjoyable process.

4.2
Verified Homeowner
Syracuse, UT, on Jul 02, 2017

I had nothing but issues w/ Woodside. My experience with [removed] was horrible. He specifically told me when I first came in to look at the model homes that the very first house started from the lowest price range and then each house went up from there. He failed to mention that the homes that started at the lowest price ranges did not have a model home there so in reality the model homes there did not start at the lower price range. When we sat down to discuss price I told him I liked the first model home & was excited it was the cheapest one so I could do upgrades. He said that was not correct. He told me that I should have looked at the signs in front of the model homes & if I would have done this I would see that it was not the lowest price. I informed him that he should have mentioned that at the beginning. I decided to go back & work w/ [removed] because I liked the house. Things were good at first until we ran into some snags. Can't go into detail since you limit how many characters

4.1
Verified Homeowner
Syracuse, UT, on Jun 07, 2017

The house turned out good.

3.8
Verified Homeowner
Syracuse, UT, on Jun 05, 2017

Good experience

5.0
Verified Homeowner

MOST RECENT 25 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Syracuse, on Oct 02, 2020

They are responsive and quick

5.0
Verified Homeowner
Syracuse, on Aug 23, 2020

I called twice to have an issue fixed and they never came.

2.4
Verified Homeowner
Syracuse, on Aug 08, 2020

[name removed] happy with our current “customer care rep” [name removed]. He seems to not care too much about current homeowners and their property issues.

3.5
Verified Homeowner
Syracuse, on Aug 06, 2020

The warranty people have been great, they have been responsive, and have followed up with emails if I didn't respond immediately to emails.

5.0
Verified Homeowner
Syracuse, on Jun 30, 2020

Warrant service: Is pretty good, the only terrible thing is how long it takes to get someone out to fix issues, as well as, getting updates from the customer care center, or maintenance managers. Customer Care: They are really nice.

2.8
Verified Homeowner
Syracuse, on May 26, 2020

The process was easy. I sent an email, got a reply the next day, scheduled a time for the guy to come out and see what was happening, and then he came back the next day to resolve it. I liked that it wasn't complicated or annoying.

5.0
Verified Homeowner
Syracuse, on May 09, 2020

I like that they don’t require a lot of justification or pry a lot when something needs to be fixed. They just trust that something is wrong and are willing to help.

2.5
Verified Homeowner
Syracuse, on Apr 22, 2020

Quickness on getting into it

5.0
Verified Homeowner
Syracuse, on Feb 19, 2020

[name removed] has been really helpful and responsive, and hasn't forgotten about us.

3.6
Verified Homeowner
Syracuse, on Sep 24, 2019

They actually followed through with what they were going to do.

3.5
Verified Homeowner
Syracuse, on Jul 18, 2019

That warranty people actually enjoyed your company and stopped quitting and you could have timely responses.

2.7
Verified Homeowner
Syracuse, on Jun 27, 2019

I have some warranty issues pending. Can't answer at this time.

0.5
Verified Homeowner
Syracuse, on Jun 22, 2019

When you actually do it, y'all do a great job

4.5
Verified Homeowner
Syracuse, on Jun 20, 2019

Nice,

2.8
Verified Homeowner
Syracuse, on Jun 17, 2019

Our experience has been terrible! No follow through! We’ve been in our house for six months and we have issues outstanding, that we were told were going to be fixed the week after closing. But come to find out none of this was documented.

2.2
Verified Homeowner
Syracuse, on Jun 01, 2019

Nothing. They are terrible at doing anything. You get with one warranty guy never shows up the next warranty you hear nothing from then you hear he got fired it’s horrible service

2.0
Verified Homeowner
Syracuse, on May 29, 2019

The paint touch ups, I guess

3.0
Verified Homeowner
Syracuse, on May 25, 2019

There's nothing to like. We've spent many times and days even weeks to chase after someone to help us with our concerns.

2.5
Verified Homeowner
Syracuse, on May 22, 2019

It’s actually very hard to get ahold of anyone in the warranty department, having had several things on our list of things to get fixed that still have not been addressed by the warranty department

1.0
Verified Homeowner
Syracuse, on Mar 28, 2019

The vendors have been very helpful, punctual, and personable..

3.5
Verified Homeowner
Syracuse, on Jan 18, 2019

They listen without interruption.

4.0
Verified Homeowner
Syracuse, on Jan 01, 2019

I like that I get a response.

3.3
Verified Homeowner
Syracuse, on Dec 11, 2018

Are available to take my concerns.

4.2
Verified Homeowner
Syracuse, on Oct 02, 2018

[removed] missed our 3 month appointment and never rescheduled. One time that I did speak to a customer service representative she was great. Close to 6 month inspection time and no contact with those reps

5.0
Verified Homeowner

MOST RECENT 25 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Syracuse, on Jul 31, 2020

Some things were built sloppily, but luckily they were able to fix the things we pointed out.

3.7
Verified Homeowner
Syracuse, on Jul 08, 2020

We liked the personal touch [name removed] gave us before moving into our home. Once we were moved in [name removed] followed up, making sure any issues were addressed and fixed in a timely manner.

4.5
Verified Homeowner
Syracuse, on May 10, 2020

No comment

3.6
Verified Homeowner
Syracuse, on Nov 18, 2019

Nothing major has gone wrong.

5.0
Verified Homeowner
Syracuse, on Nov 09, 2019

The stucco job was done well.

3.2
Verified Homeowner
Syracuse, on Oct 12, 2019

The neighborhood

3.0
Verified Homeowner
Syracuse, on Aug 06, 2019

People were very friendly

1.6
Verified Homeowner
Syracuse, on Jul 09, 2019

They are reasonable people.

3.8
Verified Homeowner
Syracuse, on Jun 19, 2019

Our home went up on schedule and there were no issues getting into it.

2.0
Verified Homeowner
Syracuse, on Jun 09, 2019

The wide selection of colors and materials to put in my house.

3.4
Verified Homeowner
Syracuse, on May 18, 2019

Done when I needed a house.

4.0
Verified Homeowner
Syracuse, on Mar 09, 2019

Nothing would not buy from Woodside again

3.1
Verified Homeowner