Top Homebuilder Ratings & Reviews

Woodside Homes

The Cottages At Spring Valley

99 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.2
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

3.8

Purchase Experience

4.3

Home Personalization Experience

4.1

Lender Experience

4.5

Construction Experience

3.9

Customer Care Experience

4.3

Home Readiness

3.8

Installation & Workmanship

4.0
 


 

Community Profile

 


 

NO HOA and LOWER New Home Assessments in Rocklin! The Cottages at Spring Valley in Rocklin, California are now open. Located in Rocklin off of Wildcat Boulevard and Bridlewood Drive, this new home community offers beautifully designed homes with floorplans that have three to five bedrooms, ranging in size from 1794 to 2249 square feet. This location gives buyers access to the best public schools in the region with API scores above 900. It is also within close-proximity to William Jessup University. Nearby highlights include great shopping at The Fountains and Westfield Galleria, top rated restaurants, golf courses, and parks. Rocklin prides itself on being one of the fastest growing, top rated cities to live while still maintaining a small-town community feel. Models are open daily Mon-Sat 10am-6pm and Sun 12noon-6pm. We are a solar community!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Rocklin, on Oct 09, 2019

[removed] kindness of all the staff members as I had a very difficult time with purchasing since my divorce and lost out on the opportunity to buy in one of the first phases of these homes. They stuck by me and were very encouraging

5.0
Verified Homeowner
Rocklin, on Oct 04, 2019

They have been prompt and friendly.

5.0
Verified Homeowner
Rocklin, on Sep 28, 2019

Sales agent interaction.

3.8
Verified Homeowner
Rocklin, on Aug 27, 2019

Fast response

4.2
Verified Homeowner
Rocklin, on Aug 23, 2019

Very efficient and smooth process from start to finish.

4.4
Verified Homeowner
Rocklin, on Aug 22, 2019

[removed] office realtors, [removed] and [removed], were amazing to work with and were always there when we had questions.

4.7
Verified Homeowner
Rocklin, on Aug 17, 2019

[removed] agents were very friendly and on point with timelines.

4.7
Verified Homeowner
Rocklin, on Aug 09, 2019

[removed] is a great warranty service manager. He always addresses our requests in timely manner and very professionally. He is very knowledgeable and friendly and also helpful.

5.0
Verified Homeowner
Rocklin, on Jul 29, 2019

Only good thing that came from my woodside experience was [removed] the handyman. He is very friendly and efficient when it comes to our needs and repairs.

3.8
Verified Homeowner
Rocklin, on Jul 26, 2019

It was easy. [removed] a lot of hoops to jump through.

4.2
Verified Homeowner
Rocklin, on Jul 22, 2019

[removed] great communication and openness to be helpful (giving me a frame walk on a different home)

4.9
Verified Homeowner
Rocklin, on Jul 08, 2019

They fixed issues we found during the walkthrough and after moving in.

4.9
Verified Homeowner
Rocklin, on Jun 23, 2019

Quick response by [removed] after I send in my concern. Must service partners are quick to resolve the problem. [removed] big exception is the cabinet people, [removed] last issue was reported over two months ago!

3.7
Verified Homeowner
Rocklin, on Jun 19, 2019

Very responsive when request was made for the 3 hour service

5.0
Verified Homeowner
Rocklin, on Jun 18, 2019

Their friendly customer service. Whenever an item requires warranty service, Woodside makes themselves available to help. Also, the quality of the home is great.

4.4
Verified Homeowner
Rocklin, on Jun 17, 2019

[removed] people were great to work with

5.0
Verified Homeowner
Rocklin, on Jun 12, 2019

Concierge service is nice. Dedicated customer service line.

3.7
Verified Homeowner
Rocklin, on May 22, 2019

Pretty quick responses

3.6
Verified Homeowner
Rocklin, on May 21, 2019

I enjoyed working with the selling agency.

5.0
Verified Homeowner
Rocklin, on May 04, 2019

Quick response time. Courteous and willing to help.

4.4
Verified Homeowner
Rocklin, on Apr 30, 2019

presentation of the models.

3.6
Verified Homeowner
Rocklin, on Apr 15, 2019

I liked the timing and how builder informed us correctly and actively during the process. Also agents were perfect and very nice! Also I am very happy with the follow ups from warranty team.

4.5
Verified Homeowner
Rocklin, on Apr 11, 2019

They have been responsive

4.4
Verified Homeowner
Rocklin, on Apr 10, 2019

so many defects that a new home should not have, some are being fix others are being ignore by builder or the person in charge, there are 2 walls that are severely warp and no one has come in yet to repair or replace those walls

3.2
Verified Homeowner
Rocklin, on Apr 05, 2019

Staff are friendly and listens

4.8
Verified Homeowner
Rocklin, on Mar 15, 2019

So far ive been given the run around about a fix that i last requested about a exhaust cap that melted on the side of my home . I was told at first that its not a part that's covered and there is nothing they will do. I then told the woodside homes representive that i will proceed with legal action if nothing is done. It was only a few months in and im already getting the round around! [removed] representative was really nice and did try to help but the builders were given him instructions on what to tell me. They did a temporary fix and told me if it happens again theres nothing that can be done. It put him in a bad position and placed a horrible imprint on the image of what woodside is supposed to be. When I put a down on the home the representative at the cottages office put my 10k deposit under my sisters house instead of mine ! I under stand mistakes happen but luckily it was my sister and not some stranger , I settled it with my sister and had to review documents to insure it did indeed go into her closing costs. So far i would not recommend woodside home to no one. I plan on buying another home in the future. This is my 3rd home i purchased and the first time with this builder. Never have i experienced this in my previous purchases. To simplify my response, I love the house but I hate the experience so far!

2.9
Verified Homeowner
Rocklin, on Mar 09, 2019

Follow ups

5.0
Verified Homeowner
Rocklin, on Mar 08, 2019

[removed] warranty service has been easy and accessible

4.0
Verified Homeowner
Rocklin, on Feb 23, 2019

[removed] sale staff were helpful and kept us informed.

4.3
Verified Homeowner
Rocklin, on Feb 15, 2019

They are very quick to respond.

5.0
Verified Homeowner
Rocklin, on Feb 14, 2019

Their proactive approach to reachout for any issues

3.8
Verified Homeowner
Rocklin, on Feb 11, 2019

[removed] responsiveness of the warranty team, their attention to detail and respect of time.

4.8
Verified Homeowner
Rocklin, on Feb 08, 2019

Sales team sent me pictures on the progress of my home. [removed] (superintendent) was great at explaining the various features of the house during initial walk through.

4.1
Verified Homeowner
Rocklin, on Feb 07, 2019

Prompt service and handling of issues.

5.0
Verified Homeowner
Rocklin, on Feb 05, 2019

Quick response.

5.0
Verified Homeowner
Rocklin, on Jan 30, 2019

[removed] quality of amenities

3.6
Verified Homeowner
Rocklin, on Jan 29, 2019

At least they try to resolve issues and seem to be making an effort to better their company.

3.4
Verified Homeowner
Rocklin, on Jan 29, 2019

Great communication

4.3
Verified Homeowner
Rocklin, on Jan 22, 2019

Good and knowledgeable customer service from sales ([removed]), loan broker ([removed] and [removed]), and construction and warranty supervisors ([removed], [removed], [removed]).

4.3
Verified Homeowner
Rocklin, on Dec 08, 2018

the People at sales Office [removed] was very helpful and always had a great smile

3.9
Verified Homeowner
Rocklin, on Dec 05, 2018

[removed] and [removed] try to do their best fixing woodside problems. If people like them would be around for the builds, the homes would be built to better standards.

2.6
Verified Homeowner
Rocklin, on Nov 27, 2018

[removed] only good experience we have had with the warranty service/ cust. care is with [removed]. We feel that he is the only one that has actually listened to us and has followed through on our items. He's never dismissed our issues; either he has educated us on the issue or he has resolved it.

3.2
Verified Homeowner
Rocklin, on Nov 24, 2018

[removed] has been a pleasure to work with and has always followed through on what he says he is going to do.

3.8
Verified Homeowner
Rocklin, on Nov 22, 2018

I am well informed of all the information I needed. [removed] staff @ the office are amazing!

4.7
Verified Homeowner
Rocklin, on Nov 19, 2018

[removed] process moved along at a good pace. Accessibility to the builder and necessary personnel was good.

4.2
Verified Homeowner
Rocklin, on Nov 17, 2018

I have faxed you regarding some issue that I have and plus my one-year warranty will get expired next month I was expecting someone to contact me but on one did I faxed the paper work 11/12/18 I am not happy with the service that you provide the only time I got the great service when I first come to see the house which now I know why because I was paying money to buy house but after the bank paid the full money it seems like on one cares any more Whoever is the in charge of your management they should come visit the residence and ask their feedback about their employee if the really cares about his job and customers

2.3
Verified Homeowner
Rocklin, on Nov 16, 2018

I did not meet the "builder" per se. However, few requests to the employees of the sale office did not come thru: I asked for spare roof tiles and spare floor tiles. Nothing.

4.4
Verified Homeowner
Rocklin, on Nov 13, 2018

Staff customer service

5.0
Verified Homeowner
Rocklin, on Sep 07, 2018

They have been very helpful and maintained their professionalism with any questions or request to adjust or make any repairs.

4.4
Verified Homeowner
Rocklin, on Aug 13, 2018

I like that Woodside reaches out for warranty concerns and keeps in contact with me.

4.9
Verified Homeowner
Rocklin, on Aug 06, 2018

They went above and beyond to make sure we got what we wanted. They were there every step of the way.

5.0
Verified Homeowner
Rocklin, on Mar 17, 2018

Poor quality poor worksmanship. Poor communication. Poor ethics

0.5
Verified Homeowner
Rocklin, on Nov 20, 2016

SINGLE= HONOR [removed] builder did not honor the information that we were given on several significant items (duel zone hvac, included cabinets, stair rail price, smooth wall option). They said they had the right to change prices because their expenses changed. These items were priced differently in writing, not just verbal confusion. I recommend our location and space planning to friends, but caution them that there are frustrations because the management doesn't back their front line staff and honor their word to customers. Because of this, we have a little fear in the back of our minds that if there is a problem, the company will not follow through for us.

2.0
Verified Homeowner
Rocklin, on Sep 06, 2016

Good neighborhood.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Rocklin, on Oct 09, 2019

[removed] kindness of all the staff members as I had a very difficult time with purchasing since my divorce and lost out on the opportunity to buy in one of the first phases of these homes. They stuck by me and were very encouraging

5.0
Verified Homeowner
Rocklin, on Sep 28, 2019

Sales agent interaction.

3.8
Verified Homeowner
Rocklin, on Aug 23, 2019

Very efficient and smooth process from start to finish.

4.4
Verified Homeowner
Rocklin, on Aug 22, 2019

[removed] office realtors, [removed] and [removed], were amazing to work with and were always there when we had questions.

4.7
Verified Homeowner
Rocklin, on Aug 17, 2019

[removed] agents were very friendly and on point with timelines.

4.7
Verified Homeowner
Rocklin, on Jul 26, 2019

It was easy. [removed] a lot of hoops to jump through.

4.2
Verified Homeowner
Rocklin, on Jul 22, 2019

[removed] great communication and openness to be helpful (giving me a frame walk on a different home)

4.9
Verified Homeowner
Rocklin, on Jun 17, 2019

[removed] people were great to work with

5.0
Verified Homeowner
Rocklin, on May 21, 2019

I enjoyed working with the selling agency.

5.0
Verified Homeowner
Rocklin, on Apr 15, 2019

I liked the timing and how builder informed us correctly and actively during the process. Also agents were perfect and very nice! Also I am very happy with the follow ups from warranty team.

4.5
Verified Homeowner
Rocklin, on Feb 23, 2019

[removed] sale staff were helpful and kept us informed.

4.3
Verified Homeowner
Rocklin, on Feb 08, 2019

Sales team sent me pictures on the progress of my home. [removed] (superintendent) was great at explaining the various features of the house during initial walk through.

4.1
Verified Homeowner
Rocklin, on Jan 29, 2019

Great communication

4.3
Verified Homeowner
Rocklin, on Jan 22, 2019

Good and knowledgeable customer service from sales ([removed]), loan broker ([removed] and [removed]), and construction and warranty supervisors ([removed], [removed], [removed]).

4.3
Verified Homeowner
Rocklin, on Dec 08, 2018

the People at sales Office [removed] was very helpful and always had a great smile

3.9
Verified Homeowner
Rocklin, on Nov 22, 2018

I am well informed of all the information I needed. [removed] staff @ the office are amazing!

4.7
Verified Homeowner
Rocklin, on Nov 19, 2018

[removed] process moved along at a good pace. Accessibility to the builder and necessary personnel was good.

4.2
Verified Homeowner
Rocklin, on Nov 13, 2018

Staff customer service

5.0
Verified Homeowner
Rocklin, on Nov 20, 2016

SINGLE= HONOR [removed] builder did not honor the information that we were given on several significant items (duel zone hvac, included cabinets, stair rail price, smooth wall option). They said they had the right to change prices because their expenses changed. These items were priced differently in writing, not just verbal confusion. I recommend our location and space planning to friends, but caution them that there are frustrations because the management doesn't back their front line staff and honor their word to customers. Because of this, we have a little fear in the back of our minds that if there is a problem, the company will not follow through for us.

2.0
Verified Homeowner
Rocklin, on Sep 06, 2016

Good neighborhood.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Rocklin, on Oct 04, 2019

They have been prompt and friendly.

5.0
Verified Homeowner
Rocklin, on Aug 27, 2019

Fast response

4.2
Verified Homeowner
Rocklin, on Aug 09, 2019

[removed] is a great warranty service manager. He always addresses our requests in timely manner and very professionally. He is very knowledgeable and friendly and also helpful.

5.0
Verified Homeowner
Rocklin, on Jun 23, 2019

Quick response by [removed] after I send in my concern. Must service partners are quick to resolve the problem. [removed] big exception is the cabinet people, [removed] last issue was reported over two months ago!

3.7
Verified Homeowner
Rocklin, on Jun 19, 2019

Very responsive when request was made for the 3 hour service

5.0
Verified Homeowner
Rocklin, on Jun 12, 2019

Concierge service is nice. Dedicated customer service line.

3.7
Verified Homeowner
Rocklin, on May 22, 2019

Pretty quick responses

3.6
Verified Homeowner
Rocklin, on May 04, 2019

Quick response time. Courteous and willing to help.

4.4
Verified Homeowner
Rocklin, on Apr 10, 2019

so many defects that a new home should not have, some are being fix others are being ignore by builder or the person in charge, there are 2 walls that are severely warp and no one has come in yet to repair or replace those walls

3.2
Verified Homeowner
Rocklin, on Apr 05, 2019

Staff are friendly and listens

4.8
Verified Homeowner
Rocklin, on Mar 15, 2019

So far ive been given the run around about a fix that i last requested about a exhaust cap that melted on the side of my home . I was told at first that its not a part that's covered and there is nothing they will do. I then told the woodside homes representive that i will proceed with legal action if nothing is done. It was only a few months in and im already getting the round around! [removed] representative was really nice and did try to help but the builders were given him instructions on what to tell me. They did a temporary fix and told me if it happens again theres nothing that can be done. It put him in a bad position and placed a horrible imprint on the image of what woodside is supposed to be. When I put a down on the home the representative at the cottages office put my 10k deposit under my sisters house instead of mine ! I under stand mistakes happen but luckily it was my sister and not some stranger , I settled it with my sister and had to review documents to insure it did indeed go into her closing costs. So far i would not recommend woodside home to no one. I plan on buying another home in the future. This is my 3rd home i purchased and the first time with this builder. Never have i experienced this in my previous purchases. To simplify my response, I love the house but I hate the experience so far!

2.9
Verified Homeowner
Rocklin, on Mar 09, 2019

Follow ups

5.0
Verified Homeowner
Rocklin, on Feb 15, 2019

They are very quick to respond.

5.0
Verified Homeowner
Rocklin, on Feb 14, 2019

Their proactive approach to reachout for any issues

3.8
Verified Homeowner
Rocklin, on Feb 11, 2019

[removed] responsiveness of the warranty team, their attention to detail and respect of time.

4.8
Verified Homeowner
Rocklin, on Feb 07, 2019

Prompt service and handling of issues.

5.0
Verified Homeowner
Rocklin, on Feb 05, 2019

Quick response.

5.0
Verified Homeowner
Rocklin, on Dec 05, 2018

[removed] and [removed] try to do their best fixing woodside problems. If people like them would be around for the builds, the homes would be built to better standards.

2.6
Verified Homeowner
Rocklin, on Nov 27, 2018

[removed] only good experience we have had with the warranty service/ cust. care is with [removed]. We feel that he is the only one that has actually listened to us and has followed through on our items. He's never dismissed our issues; either he has educated us on the issue or he has resolved it.

3.2
Verified Homeowner
Rocklin, on Nov 24, 2018

[removed] has been a pleasure to work with and has always followed through on what he says he is going to do.

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Rocklin, on Jul 29, 2019

Only good thing that came from my woodside experience was [removed] the handyman. He is very friendly and efficient when it comes to our needs and repairs.

3.8
Verified Homeowner
Rocklin, on Jul 08, 2019

They fixed issues we found during the walkthrough and after moving in.

4.9
Verified Homeowner
Rocklin, on Jun 18, 2019

Their friendly customer service. Whenever an item requires warranty service, Woodside makes themselves available to help. Also, the quality of the home is great.

4.4
Verified Homeowner
Rocklin, on Apr 30, 2019

presentation of the models.

3.6
Verified Homeowner
Rocklin, on Apr 11, 2019

They have been responsive

4.4
Verified Homeowner
Rocklin, on Mar 08, 2019

[removed] warranty service has been easy and accessible

4.0
Verified Homeowner
Rocklin, on Jan 30, 2019

[removed] quality of amenities

3.6
Verified Homeowner
Rocklin, on Jan 29, 2019

At least they try to resolve issues and seem to be making an effort to better their company.

3.4
Verified Homeowner
Rocklin, on Nov 17, 2018

I have faxed you regarding some issue that I have and plus my one-year warranty will get expired next month I was expecting someone to contact me but on one did I faxed the paper work 11/12/18 I am not happy with the service that you provide the only time I got the great service when I first come to see the house which now I know why because I was paying money to buy house but after the bank paid the full money it seems like on one cares any more Whoever is the in charge of your management they should come visit the residence and ask their feedback about their employee if the really cares about his job and customers

2.3
Verified Homeowner
Rocklin, on Nov 16, 2018

I did not meet the "builder" per se. However, few requests to the employees of the sale office did not come thru: I asked for spare roof tiles and spare floor tiles. Nothing.

4.4
Verified Homeowner
Rocklin, on Sep 07, 2018

They have been very helpful and maintained their professionalism with any questions or request to adjust or make any repairs.

4.4
Verified Homeowner
Rocklin, on Aug 13, 2018

I like that Woodside reaches out for warranty concerns and keeps in contact with me.

4.9
Verified Homeowner
Rocklin, on Aug 06, 2018

They went above and beyond to make sure we got what we wanted. They were there every step of the way.

5.0
Verified Homeowner
Rocklin, on Mar 17, 2018

Poor quality poor worksmanship. Poor communication. Poor ethics

0.5
Verified Homeowner