Overall Satisfaction
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Most Recent 15 Comments
Purchase Experience Testimonials from Real Homebuyers
Palm Beach Gard, FL, on Sep 08, 2025
The experience was great until the walk through. The sales and design experience was outstanding.
Customer Care Team
Akel Homes
Sep 11, 2025
We’re pleased this homeowner had such a positive experience with our sales and design process. At closing, there were a few outstanding items (x in total) most were resolved within 7–10 days. The bathroom tile concern was addressed in less than 30 days, and two cabinet parts remain on backorder. We are also continuing to work with the homeowner on their patio pavers, providing multiple pallets of options to help resolve their concerns.
We know the final stages of construction and closing are just as important, and sometimes challenges do arise. While it’s not uncommon for minor items to remain after closing, we are committed to resolving them within the timelines outlined in the Purchase and Sale Agreement, and in this case, we met those commitments. We are disappointed the purchaser is not fully satisfied with the final result, but we remain committed to resolving their concerns to the best of our ability. Our priority is always to ensure our homeowners feel supported and confident in their new home.
Palm Beach Gard, FL, on Sep 08, 2025
The quality of the workmanship for the finishes is dismal. [name removed] should be fired for presenting our home to us in the condition it was in.
Customer Care Team
Akel Homes
Sep 11, 2025
We’re pleased this homeowner had such a positive experience with our sales and design process. At closing, there were a few outstanding items (x in total) most were resolved within 7–10 days. The bathroom tile concern was addressed in less than 30 days, and two cabinet parts remain on backorder. We are also continuing to work with the homeowner on their patio pavers, providing multiple pallets of options to help resolve their concerns.
We know the final stages of construction and closing are just as important, and sometimes challenges do arise. While it’s not uncommon for minor items to remain after closing, we are committed to resolving them within the timelines outlined in the Purchase and Sale Agreement, and in this case, we met those commitments. We are disappointed the purchaser is not fully satisfied with the final result, but we remain committed to resolving their concerns to the best of our ability. Our priority is always to ensure our homeowners feel supported and confident in their new home.
Palm Beach Gard, FL, on Sep 08, 2025
In hind sight, I would have requested to see a completed home that is not the model. When touring the model, all of the finishes are perfect setting the quality expectation. Our finished product was far from perfect and frankly, dissappointing. The lack of care was apparant for the following reasons: 1. Blinds package we ordered was forgotten and not installed 2. Dimmer switches ordered were not installed. 3. Plumbers ruined our upgraded primary bathroom floor. Result - demo and reinstall a new floor after closing. 4. A couple of cabinets need to be replaced because of scratches 5. Just about every appliance has a scratch or dent. 6. We spent $15K on the decking around our pool, the installers thought it was exceptable to use damged tiles and made no cuts to correct imperfect edges causing inconsistent gaps throughout the patio. Honestly, it looks like a DIY project rather than a professional installed it. 7. The overal painting of the house was sloppy. There is paint drops on every surface in the house. Honestly, I do a better job painting then the people Akel hires to do the job. 8. Akel completely rushed the finishes in order to close by the end of July. I can only conlcude that they are willing to compromise quality to increase the bottom line. Who ever is responsible for quality control of the finishes should be fired at [name removed] [name removed].
Customer Care Team
Akel Homes
Sep 11, 2025
We’re pleased this homeowner had such a positive experience with our sales and design process. At closing, there were a few outstanding items (x in total) most were resolved within 7–10 days. The bathroom tile concern was addressed in less than 30 days, and two cabinet parts remain on backorder. We are also continuing to work with the homeowner on their patio pavers, providing multiple pallets of options to help resolve their concerns.
We know the final stages of construction and closing are just as important, and sometimes challenges do arise. While it’s not uncommon for minor items to remain after closing, we are committed to resolving them within the timelines outlined in the Purchase and Sale Agreement, and in this case, we met those commitments. We are disappointed the purchaser is not fully satisfied with the final result, but we remain committed to resolving their concerns to the best of our ability. Our priority is always to ensure our homeowners feel supported and confident in their new home.
Builder Profile
Akel Homes is an award-winning semi-custom homebuilder based in South Florida. Founded by Ramsey Akel and led by his son, Alex, the Akel family has built and sold over 4,000 residences in the past thirty years and is currently developing Sundance, a 2,500-acre master-planned development approved for 8,000 homes in Port St. Lucie. The Akel Advantage is our commitment to providing a personalized new home experience. Our homes are designed with forward-thinking architectural designs and built with high-quality, tech-focused, energy-efficient, and healthy building materials.
At the Akel
Design Studio, personalize every detail of your home, room by room, from a
selection of hundreds of unique finishes. We build where you want to live with
new communities in premier locations. Our communities are master planned to
bring out the best of Florida living – glistening lakes, stunning open spaces, and world-class resort-style amenities. The inspiration for each and every home
and community is drawn from our homeowners who bring them to life. Our
homeowners’ feedback inspires our creative process. That is the hallmark of the
Akel Advantage. Together, let’s build the life you love.
Homebuilder Customer Reviews
No one knows more about a homebuilder's quality and service than the builder's customers.
Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:read more
- We ask recent homebuyers to evaluate their builder's purchase process.
- Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.
In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.
Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less
Customer Care Team
Akel Homes
Sep 11, 2025
We’re pleased this homeowner had such a positive experience with our sales and design process. At closing, there were a few outstanding items (x in total) most were resolved within 7–10 days. The bathroom tile concern was addressed in less than 30 days, and two cabinet parts remain on backorder. We are also continuing to work with the homeowner on their patio pavers, providing multiple pallets of options to help resolve their concerns.
We know the final stages of construction and closing are just as important, and sometimes challenges do arise. While it’s not uncommon for minor items to remain after closing, we are committed to resolving them within the timelines outlined in the Purchase and Sale Agreement, and in this case, we met those commitments. We are disappointed the purchaser is not fully satisfied with the final result, but we remain committed to resolving their concerns to the best of our ability. Our priority is always to ensure our homeowners feel supported and confident in their new home.