Homebuilder Ratings & Reviews

Akel Homes Reviews

36 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 15 Comments
Purchase Experience Testimonials from Real Homebuyers

Palm Beach Gard, FL, on May 12, 2025

Some of the finish work was not a 10 out of 10. Interior paint job was not well- done.Example- every outlet & receptical cover was painted in - not removed prior to painting. Under various degrees of sunlight - you can see blemishes in paint and sheetrock seams.

4.8
Verified Homeowner
Palm Beach Gard, FL, on May 04, 2025

The customer service team with Akel is top notch. Any issues that have occurred were taken care f in a very timely manner

4.8
Verified Homeowner
Palm Beach Gard, FL, on Apr 29, 2025

HOA and lawn care needs better communication and service

5.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 28, 2025

Best sales team

5.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 15, 2025

[name removed] is great, communicates quickly and easily. [name removed] has been good since moving in.

4.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 15, 2025

I expected our home to be ready closer to December-January, felt my home was delayed while catching up other projects when it could have made that date. This caused some work challenges that were difficult to work thru as I wouldn’t have chosen to build new had I truly expected it would take until March. Closing attorney, date setting, expectations in general about closing were like pulling teeth and it puts a damper on the job [name removed] does up front to build excitement.

4.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 15, 2025

Home quality overall is good. The reason it’s not great is the Sheetrock finishing is poor. I paid an upgrade to gave to my ceilings finished appropriately and between the ceiling and walls I have many waves and blemishes. I expected to repaint my living area and contractors are unwilling to put eggshell paint due to the finish quality. With a child and two dogs, I paid well above what should cover a flawless finish. A level 5 finish cost less. Overall, your staff is good. They work through challenges and are friendly, just expected more with the price per sq ft. Other challenges include Envira having only 1 star reviews, bad choice of gate service. Landscaping issues have been rampant. The development should be meticulously maintained and it’s far from it - ant mounds, bad edging, weeds, lacking mulch. My overall grade of the property management at this point would be a 1. Asking for patience from us as they work through their failures and showing no patience to homeowners as we move in.

4.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 15, 2025

Traffic is a little tough. I think more needs to be done to improve the sites appearance for the early buyers. Delays repairing the front entrance post storm are unnecessary and having half of the gas lit each night is a slap in the face to those paying the bills. The state of the development should simple be better to accommodate kids and dogs which were are attraction for us. Not to mention the unsightly mound of dirt we now have to stare at next door.

4.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 12, 2025

We really appreciated the attention to detail and the quality of the homes. The team was responsive and supportive throughout the process, which made my experience enjoyable. The communication was consistent regarding timelines. Overall, it was a positive experience, and I would recommend them to others.

5.0
Verified Homeowner
Palm Beach Gard, FL, on Apr 03, 2025

Still hear highway traffic.

4.5
Verified Homeowner
Palm Beach Gard, FL, on Apr 03, 2025

Sales and design teams

4.5
Verified Homeowner
Palm Beach Gard, FL, on Apr 03, 2025

Punch list and day 2 action items.

4.5
Verified Homeowner
Palm Beach Gard, FL, on Mar 11, 2025

I have liked Akel homes responsiveness to all issues in the house and the neighborhood

5.0
Verified Homeowner
Palm Beach Gard, FL, on Mar 02, 2025

There was absolutely nothing we were dissatisfied with throughout the entire process. Every aspect exceeded our expectations!

5.0
Verified Homeowner
Palm Beach Gard, FL, on Mar 02, 2025

The community has been welcoming and it’s a beautifully designed and well maintained community!

5.0
Verified Homeowner

Builder Profile

Akel Homes is a boutique semi-custom homebuilder based in South Florida. Founded by Ramsey Akel and led by his son, Alexander Akel, the Akel family has built and sold thousands of residences over the past thirty years.


We build where you want to live, in premier locations close to fine dining, shopping, nightlife, recreation, education and transportation. Communities are master planned to bring out the best of Florida living – glistening lakes, stunning open spaces and world class resort-style amenities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less