Top Homebuilder Ratings & Reviews

Alvarez Construction Company LLC

Bedico Creek

38 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.1
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

3.3

Installation & Workmanship

4.3

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Madisonville, on Mar 15, 2021

Poor workmanship on the home. Slow/lack of response on warranty issues. Was told home would be wired for Ethernet and it wasn't. Dead grass/sod and plants were planted.

3.2
Verified Homeowner
Madisonville, LA, on Mar 19, 2021

Contract, Closing, and Communication went fine

5.0
Verified Homeowner
Madisonville, on Aug 10, 2021

No quality control, bad workmanship! Terrible warranty office, lie, don't fix issues! Have a don't care attitude, then lie over and over! This goes to top of the company! They hire poorly trained workman that do poor quality work and put blame on buyer! Wish i never bought this house!

0.5
Verified Homeowner
Madisonville, on Dec 17, 2020

I really loved the people that work for the company and how they do their best to make the buying experience wonderful for the clients. Keep it up and continue to listen to the needs of your buyers:)

4.5
Verified Homeowner
Madisonville, LA, on Dec 30, 2020

DISLKE: communication through the building process was non existent. It wasn’t until about 2 months out from the house being completed that communication improved due to a change of project management. Updates were not timely and we feel like we were lied to about the schedule through out the process. LIKE: [name removed] was helpful, he would try and find us answers to our questions during the building process when were being ignored. Also, [name removed] was very helpful. Once he took over as project manager, communication was greatly improved. He replied to our emails in a very timely manner and sent us updates periodically.

4.1
Verified Homeowner
Madisonville, on Aug 05, 2021

Likes-Customer Service Dislikes-Wood Finishing

4.7
Verified Homeowner
Madisonville, on Sep 01, 2020

I did not appreciate being told certain things would be done or taken care of and they were not. I feel like corners were cut and the most minimal amount of attention to detail was given. They are in too much of a hurry, building multiple houses at once to pay the close attention needed for one house let alone eight at a time.

3.1
Verified Homeowner
Madisonville, LA, on Sep 09, 2020

Poor communication from construction team. Numerous things that were requested to be repaired during orientation and final walkthrough were never addressed.

3.9
Verified Homeowner
Madisonville, on Jul 20, 2021

Warranty service is quick to turn down instead of asking more questions. Every claim has been denied outright, we then have to call/email to try and explain a different way instead of being asked questions about the claim. Claims are dismissed with what seems more opinion than facts and there's no visible benchmark for what can be considered a warranty claim and what will be denied.

4.0
Verified Homeowner
Madisonville, on Apr 09, 2020

Pre closing person, post closing person.

3.4
Verified Homeowner
Madisonville, LA, on Jun 21, 2020

The whole process was very easy and not at all stressful.

4.2
Verified Homeowner
Madisonville, on Jul 20, 2021

I’ve had some issues with Sheetrock and painting and haven’t been able to get anyone to correct the issues. I just keep getting the runaround.

1.0
Verified Homeowner
Madisonville, on Apr 08, 2020

Ease of contact.

4.0
Verified Homeowner
Madisonville, LA, on Apr 09, 2020

The best thing about my purchase was the property agent that helped us pick out our home.

4.2
Verified Homeowner
Madisonville, on Apr 12, 2021

Good customer service experience so far!

3.2
Verified Homeowner
Madisonville, on Oct 01, 2019

I liked that I was able to be apart of the building process of my home

4.7
Verified Homeowner
Madisonville, LA, on Apr 05, 2020

[name removed] and [name removed] were beneficial and extremely proficient in seeing my home built exactly how I wanted it from pouring the slab to completion.

4.9
Verified Homeowner
Madisonville, on Feb 17, 2021

Very professional and always available to address issues in a prompt and timely manner

5.0
Verified Homeowner
Madisonville, on Sep 17, 2019

Friendly. Available when needed

4.5
Verified Homeowner
Madisonville, LA, on Dec 19, 2019

Nothing in particular. It was a standard home purchase. Except ive been waiting weeks for the house to be finished. Door knobs put on backwards, cabinet knobs installed out of line that look horrible, etc.

4.2
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Hello. Thank you for choosing Alvarez. I pulled up your information and it looks as if your concerns have been addressed. If there is anything else that you need, please don't hesitate to reach out. We are more than happy to assist you.

Madisonville, on Dec 15, 2020

There was a relatively small situation with a promise to clean my driveway. I emailed one of the folks whom I expected to either call or email me a response. I never received a response. My driveway was eventually cleaned, but not completely. I just gave up. The other issue unfortunately was with regard to my flooring. I had decided to replace my flooring with something more appealing. When the quarter-rounds were removed in certain areas, I could clearly see what a sloppy job was done in several areas. In some cases, the work was not completely finished, i.e., my master bath. Other spots revealed much dirt and debris which was ignored. I am now told by my termite people that I need to have an area sealed off outside of my kitchen in order to keep termites from getting to the house. I am requesting that someone contact me about taking care of this issue. I am satisfied with many other things about my home, so I wish to compliment you all for this as well, but, I must say that I have purchased many new homes in my lifetime and I never before had a home built without gutters being considered as part of it. This was a big disappointment. I admire the Alvarez family and their accomplishments, but I would recommend a more quality approach rather than a hurried approach to the construction of homes. This is being written only to let you all know what I have experienced with the hope that it will serve you better in the future.

4.5
Verified Homeowner
Madisonville, on Jun 26, 2017

Several unfixed items since move in. No sense of urgency to fix defects on the house. Poor customer service. This company has a huge turn over rate with employees. I have sent numerous pictures and emails with things still not getting fixed.

2.5
Verified Homeowner
Madisonville, LA, on Dec 04, 2019

There is not a whole lot that I liked best from start to finish. The process was more stressful and frustrating then originally anticipated.

2.0
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Hello. Thank you for the feedback. I apologize that the process wasn't smooth for you. Please reach out to us directly and we would love to assist you.

Madisonville, on Nov 06, 2020

It has been very difficult getting items resolved and there have been so many different items/defects that it is frustrating. Makes me wonder how many I haven't found yet.

3.2
Verified Homeowner
Madisonville, on May 09, 2017

Repeated broken promises on home repairs. There are repairs that are needed that have been documented for well over 6 months with no resolution. Some one keeps closing them and we have to repeated reopen them.

2.5
Verified Homeowner
Madisonville, LA, on Oct 01, 2019

Quick response, less than 30 days to close

3.8
Verified Homeowner
Madisonville, on Nov 04, 2020

Since I've moved in additional items have still not been taken care of. Bathroom window, siding above bathroom window on exterior of home. Rear exterior soffit needs painted. Had to be replaced and they never came back to paint and caulk. I've sent numerous emails and nobody has told me when to expect these items to be completed.

1.7
Verified Homeowner
Madisonville, on Mar 24, 2017

Poor quality and workmanship.

2.3
Verified Homeowner
Madisonville, LA, on Sep 11, 2019

It was really easy to sign the contract and start the building process while we got our previous home ready to sell and sold before completion date. Alvarez set us up with their preferred lender, which was a very easy and painless and all of that went very smoothly.

4.3
Verified Homeowner
Madisonville, on Jul 01, 2020

I have liked how quickly my problems have been addressed and the fine customer service from office staff. I have disliked the business partner Quality Plumbings response to two of our issues.

4.4
Verified Homeowner
Madisonville, on Sep 03, 2016

Out standing issues:Crown molding seperating, padding in office is uneven, tile needs to be replaced in kitchen due to hollow underneath,column needs patch work, ceiling showing crack by the laundry room, master bath shower light shuts off on it own. Front door weather seal at the bottom does not give a proper allowing spiders and bugs into the house, Stove top is not secured to the counter. I will have been living in the house for a year at the middle of this month. I have waited to fill this out because i prefer to address all of these issue at once.

4.4
Verified Homeowner
Madisonville, LA, on Aug 03, 2019

I enjoyed watching the progress of the house being built from the ground up

4.1
Verified Homeowner
Madisonville, on Apr 15, 2020

The ladies in the office we dealt with, [name removed] and [name removed], have always been very nice and attentive. The few after closing people we have dealt with have also been nice and helpful. [name removed] happy with the the sales person we had or the supervisors we had to deal with.

3.5
Verified Homeowner
Madisonville, on Aug 10, 2016

the owner of the company was and is very available.

4.7
Verified Homeowner
Madisonville, LA, on Jul 12, 2019

It was a new home

3.1
Verified Homeowner
Madisonville, on Jan 01, 2020

[name removed] has been very quick to respond and address any issues or concerns and getting repairs set up for me. And very pleasant to work with.

4.7
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Hello. Thank you. I'm glad I've been able to assist you and answer your concerns. We are glad to have you apart of the Alvarez family.

Madisonville, on Aug 04, 2016

Inconsistency

3.1
Verified Homeowner
Madisonville, LA, on Jul 04, 2019

The contractor is very easy to deal with and committed to the buyer’s satisfaction.

4.9
Verified Homeowner
Madisonville, on Nov 21, 2019

They are quick to respond to any small issues that have come up! Between our supervisor, [name removed], & [name removed]- someone is always present and easy to contact when needed! They give you the contact of those needed for upgrades and repairs without hesitation!

5.0
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Hello. We are happy to hear this! We are always available to you. Let us know if you need anything.
Thank you.

Madisonville, on Jun 20, 2016

The quality of home. The French Doors and woodwork in general of very good quality. It's a well built home.

2.7
Verified Homeowner
Madisonville, LA, on Apr 04, 2019

Dealing with staff - very pleasant

3.4
Verified Homeowner
Madisonville, on Nov 07, 2019

The warranty service goes better and gets things done, more than the superintendent, before closing and after closing!

4.5
Verified Homeowner
Madisonville, LA, on Mar 08, 2019

I like how if I have any concerns about my home, it's as simple as emailing the warranty manager and someone will come take care of the concern or it will be addressed.

3.8
Verified Homeowner
Madisonville, on Jul 16, 2019

Nothing

0.5
Verified Homeowner
Madisonville, LA, on Jan 05, 2019

Contractor held their commitment to me and kept us apprised during the entire building process

4.9
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you for the review.

Madisonville, on Apr 17, 2019

They are responsive on most things

4.9
Verified Homeowner
Madisonville, LA, on Nov 05, 2016

Overall the build is very good.

3.5
Verified Homeowner
Madisonville, on Mar 01, 2017

Company not following through with their word.

2.2
Verified Homeowner
Madisonville, LA, on Oct 15, 2016

The neighborhood and floor plans are great, but several issues were never fixed. During inspection there were items that we agreed on getting fixed that never happened. During walk through there were several things that [removed] promised would get fixed and didn't. We have put in several requests and so far nothing has been fixed .....it disappointing.

2.2
Verified Homeowner
Madisonville, on Jan 16, 2017

Several things were supposed to be fixed at closing but Louisiana was impacted by a flood so being the person I am, I believe that everything would be fixed. Several things are still not fixed. In my opinion a new home should be free of errors and when something needs fixed, it should be done quickly.

2.6
Verified Homeowner
Madisonville, LA, on Aug 15, 2016

It was fun and exciting with the Alvarez building team.

4.9
Verified Homeowner
Madisonville, on Nov 04, 2016

Poor quality.

3.5
Verified Homeowner
Madisonville, on Aug 14, 2016

Taking too many short cuts. One coat of paint on the exterior. I have bats in my attic because of several openings where the stucco meets the roof. The quality of interior is pitiful. The green space behind the house is growing over bricks, concrete, lumber and culverts--great for rodents.

3.7
Verified Homeowner
Madisonville, LA, on Aug 15, 2016

[removed] was dishonest and over-promised. The house was a mess when we moved in. Still cleaning up trash and debris. 30 day punch list has not been addressed

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Madisonville, LA, on Mar 19, 2021

Contract, Closing, and Communication went fine

5.0
Verified Homeowner
Madisonville, LA, on Dec 30, 2020

DISLKE: communication through the building process was non existent. It wasn’t until about 2 months out from the house being completed that communication improved due to a change of project management. Updates were not timely and we feel like we were lied to about the schedule through out the process. LIKE: [name removed] was helpful, he would try and find us answers to our questions during the building process when were being ignored. Also, [name removed] was very helpful. Once he took over as project manager, communication was greatly improved. He replied to our emails in a very timely manner and sent us updates periodically.

4.1
Verified Homeowner
Madisonville, LA, on Sep 09, 2020

Poor communication from construction team. Numerous things that were requested to be repaired during orientation and final walkthrough were never addressed.

3.9
Verified Homeowner
Madisonville, LA, on Jun 21, 2020

The whole process was very easy and not at all stressful.

4.2
Verified Homeowner
Madisonville, LA, on Apr 09, 2020

The best thing about my purchase was the property agent that helped us pick out our home.

4.2
Verified Homeowner
Madisonville, LA, on Apr 05, 2020

[name removed] and [name removed] were beneficial and extremely proficient in seeing my home built exactly how I wanted it from pouring the slab to completion.

4.9
Verified Homeowner
Madisonville, LA, on Dec 19, 2019

Nothing in particular. It was a standard home purchase. Except ive been waiting weeks for the house to be finished. Door knobs put on backwards, cabinet knobs installed out of line that look horrible, etc.

4.2
Verified Homeowner
Madisonville, LA, on Dec 04, 2019

There is not a whole lot that I liked best from start to finish. The process was more stressful and frustrating then originally anticipated.

2.0
Verified Homeowner
Madisonville, LA, on Oct 01, 2019

Quick response, less than 30 days to close

3.8
Verified Homeowner
Madisonville, LA, on Sep 11, 2019

It was really easy to sign the contract and start the building process while we got our previous home ready to sell and sold before completion date. Alvarez set us up with their preferred lender, which was a very easy and painless and all of that went very smoothly.

4.3
Verified Homeowner
Madisonville, LA, on Aug 03, 2019

I enjoyed watching the progress of the house being built from the ground up

4.1
Verified Homeowner
Madisonville, LA, on Jul 12, 2019

It was a new home

3.1
Verified Homeowner
Madisonville, LA, on Jul 04, 2019

The contractor is very easy to deal with and committed to the buyer’s satisfaction.

4.9
Verified Homeowner
Madisonville, LA, on Apr 04, 2019

Dealing with staff - very pleasant

3.4
Verified Homeowner
Madisonville, LA, on Mar 08, 2019

I like how if I have any concerns about my home, it's as simple as emailing the warranty manager and someone will come take care of the concern or it will be addressed.

3.8
Verified Homeowner
Madisonville, LA, on Jan 05, 2019

Contractor held their commitment to me and kept us apprised during the entire building process

4.9
Verified Homeowner
Madisonville, LA, on Nov 05, 2016

Overall the build is very good.

3.5
Verified Homeowner
Madisonville, LA, on Oct 15, 2016

The neighborhood and floor plans are great, but several issues were never fixed. During inspection there were items that we agreed on getting fixed that never happened. During walk through there were several things that [removed] promised would get fixed and didn't. We have put in several requests and so far nothing has been fixed .....it disappointing.

2.2
Verified Homeowner
Madisonville, LA, on Aug 15, 2016

It was fun and exciting with the Alvarez building team.

4.9
Verified Homeowner
Madisonville, LA, on Aug 15, 2016

[removed] was dishonest and over-promised. The house was a mess when we moved in. Still cleaning up trash and debris. 30 day punch list has not been addressed

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Madisonville, on Aug 10, 2021

No quality control, bad workmanship! Terrible warranty office, lie, don't fix issues! Have a don't care attitude, then lie over and over! This goes to top of the company! They hire poorly trained workman that do poor quality work and put blame on buyer! Wish i never bought this house!

0.5
Verified Homeowner
Madisonville, on Aug 05, 2021

Likes-Customer Service Dislikes-Wood Finishing

4.7
Verified Homeowner
Madisonville, on Jul 20, 2021

Warranty service is quick to turn down instead of asking more questions. Every claim has been denied outright, we then have to call/email to try and explain a different way instead of being asked questions about the claim. Claims are dismissed with what seems more opinion than facts and there's no visible benchmark for what can be considered a warranty claim and what will be denied.

4.0
Verified Homeowner
Madisonville, on Jul 20, 2021

I’ve had some issues with Sheetrock and painting and haven’t been able to get anyone to correct the issues. I just keep getting the runaround.

1.0
Verified Homeowner
Madisonville, on Apr 12, 2021

Good customer service experience so far!

3.2
Verified Homeowner
Madisonville, on Feb 17, 2021

Very professional and always available to address issues in a prompt and timely manner

5.0
Verified Homeowner
Madisonville, on Dec 15, 2020

There was a relatively small situation with a promise to clean my driveway. I emailed one of the folks whom I expected to either call or email me a response. I never received a response. My driveway was eventually cleaned, but not completely. I just gave up. The other issue unfortunately was with regard to my flooring. I had decided to replace my flooring with something more appealing. When the quarter-rounds were removed in certain areas, I could clearly see what a sloppy job was done in several areas. In some cases, the work was not completely finished, i.e., my master bath. Other spots revealed much dirt and debris which was ignored. I am now told by my termite people that I need to have an area sealed off outside of my kitchen in order to keep termites from getting to the house. I am requesting that someone contact me about taking care of this issue. I am satisfied with many other things about my home, so I wish to compliment you all for this as well, but, I must say that I have purchased many new homes in my lifetime and I never before had a home built without gutters being considered as part of it. This was a big disappointment. I admire the Alvarez family and their accomplishments, but I would recommend a more quality approach rather than a hurried approach to the construction of homes. This is being written only to let you all know what I have experienced with the hope that it will serve you better in the future.

4.5
Verified Homeowner
Madisonville, on Nov 06, 2020

It has been very difficult getting items resolved and there have been so many different items/defects that it is frustrating. Makes me wonder how many I haven't found yet.

3.2
Verified Homeowner
Madisonville, on Nov 04, 2020

Since I've moved in additional items have still not been taken care of. Bathroom window, siding above bathroom window on exterior of home. Rear exterior soffit needs painted. Had to be replaced and they never came back to paint and caulk. I've sent numerous emails and nobody has told me when to expect these items to be completed.

1.7
Verified Homeowner
Madisonville, on Jul 01, 2020

I have liked how quickly my problems have been addressed and the fine customer service from office staff. I have disliked the business partner Quality Plumbings response to two of our issues.

4.4
Verified Homeowner
Madisonville, on Apr 15, 2020

The ladies in the office we dealt with, [name removed] and [name removed], have always been very nice and attentive. The few after closing people we have dealt with have also been nice and helpful. [name removed] happy with the the sales person we had or the supervisors we had to deal with.

3.5
Verified Homeowner
Madisonville, on Jan 01, 2020

[name removed] has been very quick to respond and address any issues or concerns and getting repairs set up for me. And very pleasant to work with.

4.7
Verified Homeowner
Madisonville, on Nov 21, 2019

They are quick to respond to any small issues that have come up! Between our supervisor, [name removed], & [name removed]- someone is always present and easy to contact when needed! They give you the contact of those needed for upgrades and repairs without hesitation!

5.0
Verified Homeowner
Madisonville, on Nov 07, 2019

The warranty service goes better and gets things done, more than the superintendent, before closing and after closing!

4.5
Verified Homeowner
Madisonville, on Jul 16, 2019

Nothing

0.5
Verified Homeowner
Madisonville, on Apr 17, 2019

They are responsive on most things

4.9
Verified Homeowner
Madisonville, on Mar 01, 2017

Company not following through with their word.

2.2
Verified Homeowner
Madisonville, on Jan 16, 2017

Several things were supposed to be fixed at closing but Louisiana was impacted by a flood so being the person I am, I believe that everything would be fixed. Several things are still not fixed. In my opinion a new home should be free of errors and when something needs fixed, it should be done quickly.

2.6
Verified Homeowner
Madisonville, on Nov 04, 2016

Poor quality.

3.5
Verified Homeowner
Madisonville, on Aug 14, 2016

Taking too many short cuts. One coat of paint on the exterior. I have bats in my attic because of several openings where the stucco meets the roof. The quality of interior is pitiful. The green space behind the house is growing over bricks, concrete, lumber and culverts--great for rodents.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Madisonville, on Mar 15, 2021

Poor workmanship on the home. Slow/lack of response on warranty issues. Was told home would be wired for Ethernet and it wasn't. Dead grass/sod and plants were planted.

3.2
Verified Homeowner
Madisonville, on Dec 17, 2020

I really loved the people that work for the company and how they do their best to make the buying experience wonderful for the clients. Keep it up and continue to listen to the needs of your buyers:)

4.5
Verified Homeowner
Madisonville, on Sep 01, 2020

I did not appreciate being told certain things would be done or taken care of and they were not. I feel like corners were cut and the most minimal amount of attention to detail was given. They are in too much of a hurry, building multiple houses at once to pay the close attention needed for one house let alone eight at a time.

3.1
Verified Homeowner
Madisonville, on Apr 09, 2020

Pre closing person, post closing person.

3.4
Verified Homeowner
Madisonville, on Apr 08, 2020

Ease of contact.

4.0
Verified Homeowner
Madisonville, on Oct 01, 2019

I liked that I was able to be apart of the building process of my home

4.7
Verified Homeowner
Madisonville, on Sep 17, 2019

Friendly. Available when needed

4.5
Verified Homeowner
Madisonville, on Jun 26, 2017

Several unfixed items since move in. No sense of urgency to fix defects on the house. Poor customer service. This company has a huge turn over rate with employees. I have sent numerous pictures and emails with things still not getting fixed.

2.5
Verified Homeowner
Madisonville, on May 09, 2017

Repeated broken promises on home repairs. There are repairs that are needed that have been documented for well over 6 months with no resolution. Some one keeps closing them and we have to repeated reopen them.

2.5
Verified Homeowner
Madisonville, on Mar 24, 2017

Poor quality and workmanship.

2.3
Verified Homeowner
Madisonville, on Sep 03, 2016

Out standing issues:Crown molding seperating, padding in office is uneven, tile needs to be replaced in kitchen due to hollow underneath,column needs patch work, ceiling showing crack by the laundry room, master bath shower light shuts off on it own. Front door weather seal at the bottom does not give a proper allowing spiders and bugs into the house, Stove top is not secured to the counter. I will have been living in the house for a year at the middle of this month. I have waited to fill this out because i prefer to address all of these issue at once.

4.4
Verified Homeowner
Madisonville, on Aug 10, 2016

the owner of the company was and is very available.

4.7
Verified Homeowner
Madisonville, on Aug 04, 2016

Inconsistency

3.1
Verified Homeowner
Madisonville, on Jun 20, 2016

The quality of home. The French Doors and woodwork in general of very good quality. It's a well built home.

2.7
Verified Homeowner