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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Central, on Jan 27, 2025
I know if I have a issue of any kind I can call and it will be resolved.. Thank you so much
Central, LA, on Apr 13, 2025
I enjoyed the last four walkthroughs . I was able to associate a face with a name. Everything was done in professional and timely manner with [name removed].
Central, on Jun 27, 2025
From the very beginning I had [name removed] helping me with the 1st Stage of the picking out the style of my home . He was my go to angle for that stage. I also had a guide line of each step of the construction. That’s when my 2angle was there for every question & had answers [name removed]..Finishing home had a few issues but my 3rd angle [name removed] made all of them his issues and made sure they were all fixed.
Central, LA, on Oct 11, 2024
This company is amazing..So organized. Very informative. Helpful always. Thank you for giving me a wonderful experience buying my home.
Central, on Oct 24, 2024
I love how responsive they are. Each issue that I’ve had was acknowledged right away and addressed asap.
Central, on Feb 28, 2025
I love that they take pride in their builds and they do a great job with customer satisfaction.
Central, LA, on Jun 14, 2024
The financing process was the most exhausting, but not uncommon, everything else ????
Central, on Jun 30, 2024
Everything has been wonderful! We could not have asked for better.
Central, on Aug 15, 2024
Everyone has been very friendly and helpful. I have had a couple of communication issues where a project manager came to check on an issue instead of a particular vendor, which just drug out the process of getting things fixed.
Central, on Jan 31, 2024
Everything has been absolutely wonderful. I can’t say enough great things about [name removed].
Central, on May 17, 2024
They've met all promises. Great company to do business with.
Central, LA, on May 30, 2024
Like the open floor plan.. high ceilings big kitchen
Central, on Dec 12, 2021
Lack of accountability on major issues that I’ve had.
Central, on Feb 22, 2023
Customer care and service have been fast responding and efficient.
Central, LA, on Feb 07, 2024
I liked that the items we discussed were fixed. I disliked on the front end not having a contract stating that they would be fixed before we came to an agreement. Though they were all ultimately addressed, it was initially a slight concern. I disliked dealing with the registration of my products afterwards as no one seemed to know how I should go about it. I had to contact the manufacturer afterwards and send them the closing documents and other document I had to acquire from the installer.
Central, on Feb 19, 2022
Since moving in most things I’ve had a problem with were seen about
Central, LA, on Jan 10, 2024
I didn't dislike anything. My issue is that some spaces are small and some things that I paid for as an upgrade is standard in other homes at the same price point.
Central, on Dec 31, 2021
There was items that were addressed prompt within the first month. There are still items that have not been addressed nor has anyone contacted me to schedule a work order to resolve them
Central, LA, on Nov 15, 2023
Everything was great! Couldn't have asked for better!
Central, on Sep 05, 2021
They have been attentive to anything we have asked of them. [name removed] and [name removed] both are great about anything we have ask of them.
Central, LA, on Nov 18, 2021
Closed 9/24 and the wood accents still aren't done.
Central, on Aug 23, 2021
The slow response in getting service items done. There has been some turnover at Alvarez resulting in several balls being dropped.
Central, LA, on Oct 06, 2021
I was not told there would be an electrical vault put in the front of my flowerbed. The completion date was May 31st and didn’t close until September 15th. The paint on my front door is already peeling. Someone was supposed to do the touch up but hasn’t happened. I do really like the interior.
Central, on Jul 10, 2021
I love my home, but it has had its issues. The turn around of people at Alvarez is detrimental to the homeowner. I’m finally getting things handled but it’s been a struggle for me. I’ve been here since February. Hopefully issues going forward are handled better.
Central, LA, on Sep 20, 2021
The way everything was communicated as construction made progress. The video status updates by the project manager. The sales rep team was excellent in how they handled every question along all phases of the sale and after closing
Central, LA, on Sep 20, 2021
Alvarez employees/managers respectfully express their desire for excellence and are helpful. Responses to questions are sometimes slow; the managers are probably spread too thin. The weekly video updates during construction were encouraging - definitely a plus. Some of the details of the home were finished poorly (possibly rushing through the job) and still need to be corrected: paint mistakes; concrete gaps on porch and at bottom of columns; no paint at the bottom of the columns-looks unfinished.
Central, LA, on Jul 13, 2021
There have been multiple issues (toilet leaks at base, XXXXX ket falling off while running a bath, doorknobs coming off). I also still have things that were to be fixed at closing that still are unfixed. I have contacted project mangers and they are still unfixed.
Central, LA, on Jun 02, 2021
Some of the things that was told would be done was not completed things in my home we’re broken electrical sockets was not working shower drains not working a lot of different things I was not taken care of as promised
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Central, LA, on Apr 13, 2025
I enjoyed the last four walkthroughs . I was able to associate a face with a name. Everything was done in professional and timely manner with [name removed].
Central, LA, on Oct 11, 2024
This company is amazing..So organized. Very informative. Helpful always. Thank you for giving me a wonderful experience buying my home.
Central, LA, on Jun 14, 2024
The financing process was the most exhausting, but not uncommon, everything else ????
Central, LA, on May 30, 2024
Like the open floor plan.. high ceilings big kitchen
Central, LA, on Feb 07, 2024
I liked that the items we discussed were fixed. I disliked on the front end not having a contract stating that they would be fixed before we came to an agreement. Though they were all ultimately addressed, it was initially a slight concern. I disliked dealing with the registration of my products afterwards as no one seemed to know how I should go about it. I had to contact the manufacturer afterwards and send them the closing documents and other document I had to acquire from the installer.
Central, LA, on Jan 10, 2024
I didn't dislike anything. My issue is that some spaces are small and some things that I paid for as an upgrade is standard in other homes at the same price point.
Central, LA, on Nov 15, 2023
Everything was great! Couldn't have asked for better!
Central, LA, on Nov 18, 2021
Closed 9/24 and the wood accents still aren't done.
Central, LA, on Oct 06, 2021
I was not told there would be an electrical vault put in the front of my flowerbed. The completion date was May 31st and didn’t close until September 15th. The paint on my front door is already peeling. Someone was supposed to do the touch up but hasn’t happened. I do really like the interior.
Central, LA, on Sep 20, 2021
The way everything was communicated as construction made progress. The video status updates by the project manager. The sales rep team was excellent in how they handled every question along all phases of the sale and after closing
Central, LA, on Sep 20, 2021
Alvarez employees/managers respectfully express their desire for excellence and are helpful. Responses to questions are sometimes slow; the managers are probably spread too thin. The weekly video updates during construction were encouraging - definitely a plus. Some of the details of the home were finished poorly (possibly rushing through the job) and still need to be corrected: paint mistakes; concrete gaps on porch and at bottom of columns; no paint at the bottom of the columns-looks unfinished.
Central, LA, on Jul 13, 2021
There have been multiple issues (toilet leaks at base, XXXXX ket falling off while running a bath, doorknobs coming off). I also still have things that were to be fixed at closing that still are unfixed. I have contacted project mangers and they are still unfixed.
Central, LA, on Jun 02, 2021
Some of the things that was told would be done was not completed things in my home we’re broken electrical sockets was not working shower drains not working a lot of different things I was not taken care of as promised
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Central, on Jan 27, 2025
I know if I have a issue of any kind I can call and it will be resolved.. Thank you so much
Central, on Oct 24, 2024
I love how responsive they are. Each issue that I’ve had was acknowledged right away and addressed asap.
Central, on Aug 15, 2024
Everyone has been very friendly and helpful. I have had a couple of communication issues where a project manager came to check on an issue instead of a particular vendor, which just drug out the process of getting things fixed.
Central, on Jan 31, 2024
Everything has been absolutely wonderful. I can’t say enough great things about [name removed].
Central, on Feb 22, 2023
Customer care and service have been fast responding and efficient.
Central, on Feb 19, 2022
Since moving in most things I’ve had a problem with were seen about
Central, on Dec 31, 2021
There was items that were addressed prompt within the first month. There are still items that have not been addressed nor has anyone contacted me to schedule a work order to resolve them
Central, on Sep 05, 2021
They have been attentive to anything we have asked of them. [name removed] and [name removed] both are great about anything we have ask of them.
Central, on Aug 23, 2021
The slow response in getting service items done. There has been some turnover at Alvarez resulting in several balls being dropped.
Central, on Jul 10, 2021
I love my home, but it has had its issues. The turn around of people at Alvarez is detrimental to the homeowner. I’m finally getting things handled but it’s been a struggle for me. I’ve been here since February. Hopefully issues going forward are handled better.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Central, on Jun 27, 2025
From the very beginning I had [name removed] helping me with the 1st Stage of the picking out the style of my home . He was my go to angle for that stage. I also had a guide line of each step of the construction. That’s when my 2angle was there for every question & had answers [name removed]..Finishing home had a few issues but my 3rd angle [name removed] made all of them his issues and made sure they were all fixed.
Central, on Feb 28, 2025
I love that they take pride in their builds and they do a great job with customer satisfaction.
Central, on Jun 30, 2024
Everything has been wonderful! We could not have asked for better.
Central, on May 17, 2024
They've met all promises. Great company to do business with.