Top Homebuilder Ratings & Reviews

Alvarez Construction Company LLC

The Sanctuary

54 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Alvarez Construction builds, lives and is active in Baton Rouge and surrounding areas. For more than 25 years, our family has been building homes for Louisiana residents and their families. We are committed to working closely with you from finalizing the design and personal touches to building your dream home and staying on schedule. Our family works hard to maintain the standards that have built our reputation over the years. Whether you are relocating, buying your first home, or simply in the market for a new one, our family wants to build it for you!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on May 08, 2021

Very hard to get in contact with anyone after purchasing a home. I have had multiple issues since moving in and can’t get anyone here to fix them.

3.6
Verified Homeowner
Denham Springs, LA, on Jun 17, 2021

[name removed] process is smooth from contract through move-in. Every one are friendly and kindly.just found couple small issues and the employees are quick to give solutions.

4.5
Verified Homeowner
Denham Springs, on Jul 05, 2021

Service requests take too long to complete if theyre acknowledged at all

1.0
Verified Homeowner
Denham Springs, on Apr 07, 2021

I feel the attention to detail could be better

4.2
Verified Homeowner
Denham Springs, LA, on May 17, 2021

[name removed] Company’s staff is very nice. Everyone is happy to help and answers your questions. What i did not like is that may staff did not know who specifically we needed to contact for specific information when they did not know the answer, however the quick responses did make up for that.

3.7
Verified Homeowner
Denham Springs, on Jun 07, 2021

I’ve emailed a few times since we were last contacted and I haven’t heard back at all. I asked about our dishwasher which had parts melted in it from running it. Our door into our garage has yet to be fixed and we have been dealing with that since we moved in and we are still missing cabinet knobs from when they came to fix it, ran out of screws and said they would come back. I would also like someone to come look at the counters because we have quite a few spots that aren’t sealed correctly. Quite disappointed in our experiences so far.

1.0
Verified Homeowner
Denham Springs, on Dec 25, 2020

I am pleased with my experience. My recommendation for improvement is with regards to painting. [name removed] painting was the issue with my home.

4.0
Verified Homeowner
Denham Springs, LA, on Apr 03, 2021

I disliked the means of communication, the project managers willingness to understand where the clients concerns and needs, the errors made from contractors and not following the design choices I paid to upgrade too.

3.8
Verified Homeowner
Denham Springs, on Apr 26, 2021

What I like about the warranty service is when called for service, the staff members are prompted and swift with meeting our needs!

4.9
Verified Homeowner
Denham Springs, on May 13, 2020

Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.

4.9
Verified Homeowner
Denham Springs, on Mar 03, 2021

We haven’t used it.

4.5
Verified Homeowner
Denham Springs, LA, on Apr 02, 2021

Contrary to the belief by [name removed], the Pitaya granite countertops that I chose were not installed. Valle Nevado granite was installed instead which doesn't go with the backsplash I chose. Also the grass sod was installed leaving ruts and holes indicating that the dirt was not finish graded prior to the sod installation. Terrible job! During my closing I mentioned the sod problem to Mr [name removed] who then called Mr [name removed] who Mr [name removed] said he would take care of the problem. [name removed] problems still exist and I have never received a call from anyone at Alvarez to rectify the problem or even visit my home to look at the problem. Terrible customer service.

4.6
Verified Homeowner
Denham Springs, on Mar 22, 2020

[Translated from ZH-S] On

3.4
Verified Homeowner
Denham Springs, LA, on Feb 23, 2021

We had a great experience while building the house, the thing we are most upset with is the backyard. We had looked at the model homes in the center of the community and they had good size backyards and the back yards were flat and usable. Our lot which I wish had been disclosed to us, has a yard that is a hill and we bought our house with our two year old daughter in mind, and we can't even put a swing set or anything in the backyard because it sits tilted. Quite upset that we are having to hire a landscaper to attempt to fix our backyard. We are also having quite a few issues since moving in, such as knobs popping off the cabinets, door framing popping off as well. Which they are taking care of that which is nice.

4.7
Verified Homeowner
Denham Springs, on Feb 24, 2021

No comment

4.5
Verified Homeowner
Denham Springs, on Feb 05, 2020

[name removed] sales team

3.8
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 24, 2020

Thank you!

Denham Springs, on Nov 13, 2020

I have loved the entire experience of owning an Alvarez home!!

5.0
Verified Homeowner
Denham Springs, LA, on Feb 10, 2021

[name removed] whole process of buying the house was wonderful

5.0
Verified Homeowner
Denham Springs, on Oct 08, 2019

[name removed] staff is extremely easy to talk to and displays total professionalism.

4.3
Verified Homeowner
Denham Springs, on Jul 07, 2020

Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!

3.2
Verified Homeowner
Denham Springs, LA, on Nov 19, 2020

All we very pleasant. Contact was good and questions answered. Only issue is a few small thing I believe I would have caught or made sure we’re done better on a 225k house

4.8
Verified Homeowner
Denham Springs, on Sep 04, 2019

[name removed] prompt response with lies, or disregard to complaints and concerns.

2.4
Verified Homeowner
Denham Springs, on Jul 01, 2020

My toilet is running but everything else is good

5.0
Verified Homeowner
Denham Springs, LA, on Oct 02, 2020

Everything was fast and according to the date that was agreed.

5.0
Verified Homeowner
Denham Springs, on Jul 19, 2019

[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Homeowner
Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Homeowner
Denham Springs, LA, on Jul 09, 2020

I was very pleased with the whole process only hiccup was out of both parties control. Am happily enjoying my beautiful home and neighborhood.

4.9
Verified Homeowner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Homeowner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Homeowner
Denham Springs, LA, on Jun 30, 2020

Although [name removed] hasn’t completed all the repairs on the final checklist, my issues with the whole buying experience was toward the mortgage company I used GMFS!

4.0
Verified Homeowner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Homeowner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Homeowner
Denham Springs, LA, on Apr 04, 2020

Consistent updates and ability to come in and see the work from beginning to move in.

4.4
Verified Homeowner
Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Homeowner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Homeowner
Denham Springs, LA, on Mar 30, 2020

[name removed] email updates were helpful. Meeting with [name removed] was very informative.

4.6
Verified Homeowner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Homeowner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Homeowner
Denham Springs, LA, on Jan 26, 2020

[name removed] expedience

4.1
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you for the review.

Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Homeowner
Denham Springs, LA, on Jan 03, 2020

[name removed] closing cost, free fridge, and blinds.

5.0
Verified Homeowner
Denham Springs, LA, on Jan 01, 2020

Excellent staff! Customer service was bar none!

4.7
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you. We are always striving to be better and to provide the best service to our homeowners. Let us know if you need anything.

Denham Springs, LA, on Oct 16, 2019

My questions were answered pretty efficiently.

4.5
Verified Homeowner
Denham Springs, LA, on Sep 04, 2019

seeing the final product

4.3
Verified Homeowner
Denham Springs, LA, on Sep 01, 2019

[removed] home was finished ahead of time and there were minor setbacks.

4.5
Verified Homeowner
Denham Springs, LA, on Aug 07, 2019

that everyone was so helpful and kept me updated on everything that was going on

5.0
Verified Homeowner
Denham Springs, LA, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, LA, on Jun 17, 2021

[name removed] process is smooth from contract through move-in. Every one are friendly and kindly.just found couple small issues and the employees are quick to give solutions.

4.5
Verified Homeowner
Denham Springs, LA, on May 17, 2021

[name removed] Company’s staff is very nice. Everyone is happy to help and answers your questions. What i did not like is that may staff did not know who specifically we needed to contact for specific information when they did not know the answer, however the quick responses did make up for that.

3.7
Verified Homeowner
Denham Springs, LA, on Apr 03, 2021

I disliked the means of communication, the project managers willingness to understand where the clients concerns and needs, the errors made from contractors and not following the design choices I paid to upgrade too.

3.8
Verified Homeowner
Denham Springs, LA, on Apr 02, 2021

Contrary to the belief by [name removed], the Pitaya granite countertops that I chose were not installed. Valle Nevado granite was installed instead which doesn't go with the backsplash I chose. Also the grass sod was installed leaving ruts and holes indicating that the dirt was not finish graded prior to the sod installation. Terrible job! During my closing I mentioned the sod problem to Mr [name removed] who then called Mr [name removed] who Mr [name removed] said he would take care of the problem. [name removed] problems still exist and I have never received a call from anyone at Alvarez to rectify the problem or even visit my home to look at the problem. Terrible customer service.

4.6
Verified Homeowner
Denham Springs, LA, on Feb 23, 2021

We had a great experience while building the house, the thing we are most upset with is the backyard. We had looked at the model homes in the center of the community and they had good size backyards and the back yards were flat and usable. Our lot which I wish had been disclosed to us, has a yard that is a hill and we bought our house with our two year old daughter in mind, and we can't even put a swing set or anything in the backyard because it sits tilted. Quite upset that we are having to hire a landscaper to attempt to fix our backyard. We are also having quite a few issues since moving in, such as knobs popping off the cabinets, door framing popping off as well. Which they are taking care of that which is nice.

4.7
Verified Homeowner
Denham Springs, LA, on Feb 10, 2021

[name removed] whole process of buying the house was wonderful

5.0
Verified Homeowner
Denham Springs, LA, on Nov 19, 2020

All we very pleasant. Contact was good and questions answered. Only issue is a few small thing I believe I would have caught or made sure we’re done better on a 225k house

4.8
Verified Homeowner
Denham Springs, LA, on Oct 02, 2020

Everything was fast and according to the date that was agreed.

5.0
Verified Homeowner
Denham Springs, LA, on Jul 09, 2020

I was very pleased with the whole process only hiccup was out of both parties control. Am happily enjoying my beautiful home and neighborhood.

4.9
Verified Homeowner
Denham Springs, LA, on Jun 30, 2020

Although [name removed] hasn’t completed all the repairs on the final checklist, my issues with the whole buying experience was toward the mortgage company I used GMFS!

4.0
Verified Homeowner
Denham Springs, LA, on Apr 04, 2020

Consistent updates and ability to come in and see the work from beginning to move in.

4.4
Verified Homeowner
Denham Springs, LA, on Mar 30, 2020

[name removed] email updates were helpful. Meeting with [name removed] was very informative.

4.6
Verified Homeowner
Denham Springs, LA, on Jan 26, 2020

[name removed] expedience

4.1
Verified Homeowner
Denham Springs, LA, on Jan 03, 2020

[name removed] closing cost, free fridge, and blinds.

5.0
Verified Homeowner
Denham Springs, LA, on Jan 01, 2020

Excellent staff! Customer service was bar none!

4.7
Verified Homeowner
Denham Springs, LA, on Oct 16, 2019

My questions were answered pretty efficiently.

4.5
Verified Homeowner
Denham Springs, LA, on Sep 04, 2019

seeing the final product

4.3
Verified Homeowner
Denham Springs, LA, on Sep 01, 2019

[removed] home was finished ahead of time and there were minor setbacks.

4.5
Verified Homeowner
Denham Springs, LA, on Aug 07, 2019

that everyone was so helpful and kept me updated on everything that was going on

5.0
Verified Homeowner
Denham Springs, LA, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on Jul 05, 2021

Service requests take too long to complete if theyre acknowledged at all

1.0
Verified Homeowner
Denham Springs, on Jun 07, 2021

I’ve emailed a few times since we were last contacted and I haven’t heard back at all. I asked about our dishwasher which had parts melted in it from running it. Our door into our garage has yet to be fixed and we have been dealing with that since we moved in and we are still missing cabinet knobs from when they came to fix it, ran out of screws and said they would come back. I would also like someone to come look at the counters because we have quite a few spots that aren’t sealed correctly. Quite disappointed in our experiences so far.

1.0
Verified Homeowner
Denham Springs, on Apr 26, 2021

What I like about the warranty service is when called for service, the staff members are prompted and swift with meeting our needs!

4.9
Verified Homeowner
Denham Springs, on Mar 03, 2021

We haven’t used it.

4.5
Verified Homeowner
Denham Springs, on Feb 24, 2021

No comment

4.5
Verified Homeowner
Denham Springs, on Nov 13, 2020

I have loved the entire experience of owning an Alvarez home!!

5.0
Verified Homeowner
Denham Springs, on Jul 07, 2020

Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!

3.2
Verified Homeowner
Denham Springs, on Jul 01, 2020

My toilet is running but everything else is good

5.0
Verified Homeowner
Denham Springs, on Jul 19, 2019

[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Homeowner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Homeowner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Homeowner
Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Homeowner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Homeowner
Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on May 08, 2021

Very hard to get in contact with anyone after purchasing a home. I have had multiple issues since moving in and can’t get anyone here to fix them.

3.6
Verified Homeowner
Denham Springs, on Apr 07, 2021

I feel the attention to detail could be better

4.2
Verified Homeowner
Denham Springs, on Dec 25, 2020

I am pleased with my experience. My recommendation for improvement is with regards to painting. [name removed] painting was the issue with my home.

4.0
Verified Homeowner
Denham Springs, on May 13, 2020

Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.

4.9
Verified Homeowner
Denham Springs, on Mar 22, 2020

[Translated from ZH-S] On

3.4
Verified Homeowner
Denham Springs, on Feb 05, 2020

[name removed] sales team

3.8
Verified Homeowner
Denham Springs, on Oct 08, 2019

[name removed] staff is extremely easy to talk to and displays total professionalism.

4.3
Verified Homeowner
Denham Springs, on Sep 04, 2019

[name removed] prompt response with lies, or disregard to complaints and concerns.

2.4
Verified Homeowner
Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Homeowner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Homeowner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Homeowner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Homeowner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Homeowner