Top Homebuilder Ratings & Reviews

The Sanctuary Reviews

49 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

49 Home Owner Reviews

4.1
Rating of home owners' willingness to recommend this builder
4.2
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.2

Purchase Experience

4.3

Home Personalization Experience

4.5

Construction Experience

4.2

Customer Care Experience

4.6

Home Readiness

3.7

Installation & Workmanship

4.3

Community Profile

Alvarez Construction builds, lives and is active in Baton Rouge and surrounding areas. For more than 25 years, our family has been building homes for Louisiana residents and their families. We are committed to working closely with you from finalizing the design and personal touches to building your dream home and staying on schedule. Our family works hard to maintain the standards that have built our reputation over the years. Whether you are relocating, buying your first home, or simply in the market for a new one, our family wants to build it for you!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Home Owner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Home Owner
Denham Springs, on Aug 07, 2019

that everyone was so helpful and kept me updated on everything that was going on

5.0
Verified Home Owner
Denham Springs, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Home Owner
Denham Springs, on Jul 19, 2019

[removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Home Owner
Denham Springs, on Jul 09, 2019

It our first time building a home. We enjoyed the selection process.

3.3
Verified Home Owner
Denham Springs, on Jun 26, 2019

[removed] much. [removed] very prompt. You should stay on top of your vendors to follow up better.

2.8
Verified Home Owner
Denham Springs, on Jun 13, 2019

[removed] was busy but always helpful and prompt with emails and answering any concerns.

3.1
Verified Home Owner
Denham Springs, on Jun 08, 2019

???

4.0
Verified Home Owner
Denham Springs, on Jun 01, 2019

They have been quick to address any needs we had.

3.8
Verified Home Owner
Denham Springs, on May 11, 2019

Most of our issues have been addressed.

3.5
Verified Home Owner
Denham Springs, on May 10, 2019

Was the quality of work but also the way they make sure everything is done correctly.

5.0
Verified Home Owner
Denham Springs, on May 05, 2019

That he delivered my expectations

4.7
Verified Home Owner
Denham Springs, on May 02, 2019

Follow up

4.5
Verified Home Owner
Denham Springs, on Apr 03, 2019

watching home being built from the beginning to end

3.8
Verified Home Owner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Home Owner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Home Owner
Denham Springs, on Mar 13, 2019

[removed] 2 walk thrus how thorough everything was gone over

5.0
Verified Home Owner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Home Owner
Denham Springs, on Feb 27, 2019

Quality of home and area neighborhood is in.

4.4
Verified Home Owner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Home Owner
Denham Springs, on Feb 21, 2019

[removed] the site manager

4.3
Verified Home Owner
Denham Springs, on Jan 27, 2019

Our air unit went out on us about a month after moving in . When we called about it they came out 3 days later and replaced it. We went three days with my air conditioning, but they replaced it which we are happy . [removed] brick on our fire place surface fell off about 2 months after moving in . When we called about it the company came out in a timely manner and replaced the brick properly.

5.0
Verified Home Owner
Denham Springs, on Jan 27, 2019

Whenever we have called with an issue, [removed] has come over to look at it and put an order in for it to be fixed.

4.5
Verified Home Owner
Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Home Owner
Denham Springs, on Dec 28, 2018

They are prompt via email. And try to me our needs as new home owners

4.2
Verified Home Owner
Denham Springs, on Dec 16, 2018

[removed] was very professional and helpful through out the home buying process.

4.8
Verified Home Owner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Home Owner
Denham Springs, on Dec 01, 2018

How organized and easy it was

4.7
Verified Home Owner
Denham Springs, on Dec 01, 2018

They try to keep there comment

4.7
Verified Home Owner
Denham Springs, on Nov 29, 2018

Every step of the way if a question was asked it was answered in a timely fashion. No matter how outrageous or simple it was.

4.9
Verified Home Owner
Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Home Owner
Denham Springs, on Oct 17, 2018

Great people to work with. Everyone has been great and easy to work with and get hold of.

4.4
Verified Home Owner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Home Owner
Denham Springs, on Sep 12, 2018

[removed] process was very well planned. Everyone one at Alvarez Const. was very professional. [removed] was such a pleasure to work with.

4.7
Verified Home Owner
Denham Springs, on Aug 27, 2018

Homebuyer page to keep track of progress

4.3
Verified Home Owner
Denham Springs, on Aug 19, 2018

This is my second time having Alvarez build my home . I liked the fact of receiving emails and notifications on the process of which stage my home was and at what point they were in .

4.8
Verified Home Owner
Denham Springs, on Jul 28, 2018

[removed] response from my builder was a great experience,Very timely and consistent.

4.9
Verified Home Owner
Denham Springs, on Jun 19, 2018

[removed] and the lady that does quality check (can’t remember her name) ARE AMAZING!! They are so patient, thorough and professional. I felt as though they treated me like family!! Sad that I won’t see them again!

4.1
Verified Home Owner
Denham Springs, on Mar 04, 2018

Quality and efficiency of the company’s product and performance.

4.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Denham Springs, on Aug 07, 2019

that everyone was so helpful and kept me updated on everything that was going on

5.0
Verified Home Owner
Denham Springs, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Home Owner
Denham Springs, on Jul 09, 2019

It our first time building a home. We enjoyed the selection process.

3.3
Verified Home Owner
Denham Springs, on Jun 08, 2019

???

4.0
Verified Home Owner
Denham Springs, on May 10, 2019

Was the quality of work but also the way they make sure everything is done correctly.

5.0
Verified Home Owner
Denham Springs, on May 02, 2019

Follow up

4.5
Verified Home Owner
Denham Springs, on Apr 03, 2019

watching home being built from the beginning to end

3.8
Verified Home Owner
Denham Springs, on Mar 13, 2019

[removed] 2 walk thrus how thorough everything was gone over

5.0
Verified Home Owner
Denham Springs, on Feb 27, 2019

Quality of home and area neighborhood is in.

4.4
Verified Home Owner
Denham Springs, on Feb 21, 2019

[removed] the site manager

4.3
Verified Home Owner
Denham Springs, on Dec 16, 2018

[removed] was very professional and helpful through out the home buying process.

4.8
Verified Home Owner
Denham Springs, on Dec 01, 2018

How organized and easy it was

4.7
Verified Home Owner
Denham Springs, on Nov 29, 2018

Every step of the way if a question was asked it was answered in a timely fashion. No matter how outrageous or simple it was.

4.9
Verified Home Owner
Denham Springs, on Oct 17, 2018

Great people to work with. Everyone has been great and easy to work with and get hold of.

4.4
Verified Home Owner
Denham Springs, on Sep 12, 2018

[removed] process was very well planned. Everyone one at Alvarez Const. was very professional. [removed] was such a pleasure to work with.

4.7
Verified Home Owner
Denham Springs, on Aug 27, 2018

Homebuyer page to keep track of progress

4.3
Verified Home Owner
Denham Springs, on Aug 19, 2018

This is my second time having Alvarez build my home . I liked the fact of receiving emails and notifications on the process of which stage my home was and at what point they were in .

4.8
Verified Home Owner
Denham Springs, on Jul 28, 2018

[removed] response from my builder was a great experience,Very timely and consistent.

4.9
Verified Home Owner
Denham Springs, on Jun 19, 2018

[removed] and the lady that does quality check (can’t remember her name) ARE AMAZING!! They are so patient, thorough and professional. I felt as though they treated me like family!! Sad that I won’t see them again!

4.1
Verified Home Owner
Denham Springs, on Mar 04, 2018

Quality and efficiency of the company’s product and performance.

4.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Denham Springs, on Jul 19, 2019

[removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Home Owner
Denham Springs, on Jun 26, 2019

[removed] much. [removed] very prompt. You should stay on top of your vendors to follow up better.

2.8
Verified Home Owner
Denham Springs, on May 11, 2019

Most of our issues have been addressed.

3.5
Verified Home Owner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Home Owner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Home Owner
Denham Springs, on Jan 27, 2019

Our air unit went out on us about a month after moving in . When we called about it they came out 3 days later and replaced it. We went three days with my air conditioning, but they replaced it which we are happy . [removed] brick on our fire place surface fell off about 2 months after moving in . When we called about it the company came out in a timely manner and replaced the brick properly.

5.0
Verified Home Owner
Denham Springs, on Jan 27, 2019

Whenever we have called with an issue, [removed] has come over to look at it and put an order in for it to be fixed.

4.5
Verified Home Owner
Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Home Owner
Denham Springs, on Dec 28, 2018

They are prompt via email. And try to me our needs as new home owners

4.2
Verified Home Owner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Home Owner
Denham Springs, on Dec 01, 2018

They try to keep there comment

4.7
Verified Home Owner
Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Home Owner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Home Owner
Denham Springs, on Jun 13, 2019

[removed] was busy but always helpful and prompt with emails and answering any concerns.

3.1
Verified Home Owner
Denham Springs, on Jun 01, 2019

They have been quick to address any needs we had.

3.8
Verified Home Owner
Denham Springs, on May 05, 2019

That he delivered my expectations

4.7
Verified Home Owner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Home Owner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Home Owner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Home Owner