Overall Satisfaction
Community Profile
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Denham Springs, LA, on Nov 03, 2021
Some construction was fault (i.e) sewage. A plumbing company had to dig up my yard/sod and rework the whole system. My sewage now works but my yard is all messed up now...
Denham Springs, on Jan 02, 2022
I'm experiencing issues with the house that need repair
Denham Springs, on Jan 21, 2022
Personnel were informative, answered calls within a day and provided good information. Disliked the excessive amount of issues mostly identified prior to close. Workers were sloppy and did not complete all work. Still finding issues with painting, door framing, door knobs and areas without caulk.
Denham Springs, LA, on Oct 21, 2021
A lot of work has not been completed on my home and I have closed. [name removed] managing staff needs to step up their game with communication. This has not been a happy experience.
Denham Springs, on Dec 27, 2021
Sod was not properly installed. Finish grading was done hurriedly leaving low spots. Rear patio post not installed to bear on the concrete which caused it to crack and be replaced/re-positioned. Vinyl floor prep was evidently not done properly due to areas of the floor having lost their adhesion to the concrete.
Customer Care Team
Alvarez Construction Company LLC
Dec 28, 2021
We are disappointed to hear about your negative experience. We are letting the necessary parties know about this issue and they will reach out to you soon.
Denham Springs, on Jan 11, 2022
Warranty department works well once a work order is establish. Communication from project manager to customer care department is terrible and I dislike that 100%
Customer Care Team
Alvarez Construction Company LLC
Jan 11, 2022
Thank you for letting us know about your experience and we will make sure to let the appropriate parties know so this issue can be addressed.
Denham Springs, LA, on Sep 15, 2021
Liked the ease in purchase, the great design session selecting our options, and the number of available options ([name removed]). Liked the weekly updates from [name removed] - very informative and helped us feel connected while one state away. All of our phone/email inquiries were answered promptly. [name removed] tried very hard to meet all of our requests and we commend him for the customer service during construction. LOVE our new home and being so close to our children and grandchildren. Our latest grandchild was born on our closing date - will be hard to forget closing day. Disliked the MLS posting date for “this house will be ready” was not explained initially as “just a date to post for MLS”. Had we known the date was as fluid as it was, our decisions for the close of our existing home, quotes and securing state to state movers and hotel reservations would have been a lot different! We understand construction delays due to weather and supplies, but [name removed] came after we closed on our lovely new home. We had a very lengthy hotel stay with a dog! It was challenging to say the least. Like the prompt replies from Alvarez post construction to review warranty requests. We only have a few and they are all in progress. [name removed] is amazing! Disliked the non-response from Community Mgmt HOA to register our new home. [name removed] website did not recognize our address. After several emails and two phone messages over a week and a half; all not acknowledged, Ms. [name removed] with Alvarez, stepped in and ensured Community Management would respond. We were able to complete our registration allowing us to start the fence building permit process. Thank you Ms. [name removed]. One suggestion please? Paint or use darker number plates on the garage for the house number. Many of the delivery drivers have confused looks on their faces and have been reported delivering packages to the wrong house. Thank you for great neighbors acting as delivery assistants! Overall we are pleased and happy in our new LA home! Thanks!
Denham Springs, on Nov 16, 2021
I’m hoping the issues we had are Covid related but it felt like a fight on things at times over little things. I am happy that they are fixing issues that have come up, but I feel as if those things shouldn’t have happened in the first place.
Denham Springs, on Nov 29, 2021
At this point when I call an appointment is made ASAP, and they come out. They have had to come out more than one time for the same thing.
Denham Springs, LA, on Sep 01, 2021
My purchase experience wasn’t that great. I went through 3 property managers while my home was being built. I didn’t feel like the property managers had my best interest because I would point out things while my house was being built and it still wasn’t fixed prior to moving in. During both walk through inspections I would point out all problems that needed to be fix with and prior to moving only 50% was completed. My front door was painted terribly, I had to repaint the whole front door myself within 1 week of moving in. It’s the entrance of my house and I couldn’t stand to look at a two toned front door every time I pull into my driveway. [name removed] paint is honestly awful in the home, they go extremely too fast while painting and miss tons of spots. As of right now, I’m still waiting on punch list items to be completed from my walk through inspection. If I had to purchase another home, I’m not sure if I would do Alvarez again.
Denham Springs, on Oct 04, 2021
Some of the paint on the walls in the bathroom are peeling, few cracks on the floor in kitchen and bathroom. Door knobs are loose on the doors. Hasn’t even been a year yet.
Denham Springs, on Oct 22, 2021
I want to build a wood fence surrounding my house. But the process is completely difficult.it should be some one at the construction come and draw me a line that I can build the fence, but no one come up with easy solution at all.
Denham Springs, on Jul 27, 2021
We had several issues during the building process, but they were all dealt with accordingly.
Denham Springs, LA, on Aug 26, 2021
I loved the warm welcoming and care along the way of my purchase journey.
Denham Springs, on Sep 03, 2021
I had some of the people had to comeback and fix the issue but it was not totally resolved
Denham Springs, LA, on Jun 17, 2021
[name removed] process is smooth from contract through move-in. Every one are friendly and kindly.just found couple small issues and the employees are quick to give solutions.
Denham Springs, on Jul 27, 2021
I loved how friendly everyone that I’ve worked with has been
Denham Springs, on Jul 27, 2021
Overall satisfied with most of my service requests.
Denham Springs, on May 08, 2021
Very hard to get in contact with anyone after purchasing a home. I have had multiple issues since moving in and can’t get anyone here to fix them.
Denham Springs, LA, on May 17, 2021
[name removed] Company’s staff is very nice. Everyone is happy to help and answers your questions. What i did not like is that may staff did not know who specifically we needed to contact for specific information when they did not know the answer, however the quick responses did make up for that.
Denham Springs, on Jul 05, 2021
Service requests take too long to complete if theyre acknowledged at all
Denham Springs, LA, on Apr 03, 2021
I disliked the means of communication, the project managers willingness to understand where the clients concerns and needs, the errors made from contractors and not following the design choices I paid to upgrade too.
Denham Springs, on Apr 07, 2021
I feel the attention to detail could be better
Denham Springs, on Jun 07, 2021
I’ve emailed a few times since we were last contacted and I haven’t heard back at all. I asked about our dishwasher which had parts melted in it from running it. Our door into our garage has yet to be fixed and we have been dealing with that since we moved in and we are still missing cabinet knobs from when they came to fix it, ran out of screws and said they would come back. I would also like someone to come look at the counters because we have quite a few spots that aren’t sealed correctly. Quite disappointed in our experiences so far.
Denham Springs, on Dec 25, 2020
I am pleased with my experience. My recommendation for improvement is with regards to painting. [name removed] painting was the issue with my home.
Denham Springs, LA, on Apr 02, 2021
Contrary to the belief by [name removed], the Pitaya granite countertops that I chose were not installed. Valle Nevado granite was installed instead which doesn't go with the backsplash I chose. Also the grass sod was installed leaving ruts and holes indicating that the dirt was not finish graded prior to the sod installation. Terrible job! During my closing I mentioned the sod problem to Mr [name removed] who then called Mr [name removed] who Mr [name removed] said he would take care of the problem. [name removed] problems still exist and I have never received a call from anyone at Alvarez to rectify the problem or even visit my home to look at the problem. Terrible customer service.
Denham Springs, on Apr 26, 2021
What I like about the warranty service is when called for service, the staff members are prompted and swift with meeting our needs!
Denham Springs, on May 13, 2020
Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.
Denham Springs, LA, on Feb 23, 2021
We had a great experience while building the house, the thing we are most upset with is the backyard. We had looked at the model homes in the center of the community and they had good size backyards and the back yards were flat and usable. Our lot which I wish had been disclosed to us, has a yard that is a hill and we bought our house with our two year old daughter in mind, and we can't even put a swing set or anything in the backyard because it sits tilted. Quite upset that we are having to hire a landscaper to attempt to fix our backyard. We are also having quite a few issues since moving in, such as knobs popping off the cabinets, door framing popping off as well. Which they are taking care of that which is nice.
Denham Springs, LA, on Feb 10, 2021
[name removed] whole process of buying the house was wonderful
Denham Springs, on Mar 21, 2020
[name removed] home was built fast and with minimal issues.
Denham Springs, on Nov 13, 2020
I have loved the entire experience of owning an Alvarez home!!
Denham Springs, LA, on Nov 19, 2020
All we very pleasant. Contact was good and questions answered. Only issue is a few small thing I believe I would have caught or made sure we’re done better on a 225k house
Denham Springs, on Feb 05, 2020
[name removed] sales team
Customer Care Team
Alvarez Construction Company LLC
Feb 24, 2020
Thank you!
Denham Springs, on Jul 07, 2020
Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!
Denham Springs, LA, on Oct 02, 2020
Everything was fast and according to the date that was agreed.
Denham Springs, on Dec 13, 2019
Fairly addressing issues in a reasonable manner.
Customer Care Team
Alvarez Construction Company LLC
Feb 25, 2020
Thank you for the review.
Denham Springs, on Jul 01, 2020
My toilet is running but everything else is good
Denham Springs, LA, on Jul 09, 2020
I was very pleased with the whole process only hiccup was out of both parties control. Am happily enjoying my beautiful home and neighborhood.
Denham Springs, on Jul 19, 2019
[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.
Denham Springs, on Oct 08, 2019
[name removed] staff is extremely easy to talk to and displays total professionalism.
Denham Springs, LA, on Jun 30, 2020
Although [name removed] hasn’t completed all the repairs on the final checklist, my issues with the whole buying experience was toward the mortgage company I used GMFS!
Denham Springs, on Sep 04, 2019
[name removed] prompt response with lies, or disregard to complaints and concerns.
Denham Springs, LA, on Apr 04, 2020
Consistent updates and ability to come in and see the work from beginning to move in.
Denham Springs, on Feb 22, 2019
When I find an issue they come and resolved and fix them quickly
Denham Springs, on Aug 15, 2019
[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.
Denham Springs, LA, on Mar 30, 2020
[name removed] email updates were helpful. Meeting with [name removed] was very informative.
Denham Springs, on Dec 31, 2018
My issues have been taken care of in a timely matter .
Denham Springs, on Aug 13, 2019
Great customer service and always knew what was going on
Denham Springs, LA, on Jan 26, 2020
[name removed] expedience
Customer Care Team
Alvarez Construction Company LLC
Feb 25, 2020
Thank you for the review.
Denham Springs, on Dec 03, 2018
They had people come out and do the job when asked
Denham Springs, on Mar 29, 2019
[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.
Denham Springs, LA, on Jan 03, 2020
[name removed] closing cost, free fridge, and blinds.
Denham Springs, on Nov 07, 2018
I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.
Denham Springs, on Mar 26, 2019
I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct
Denham Springs, LA, on Jan 01, 2020
Excellent staff! Customer service was bar none!
Customer Care Team
Alvarez Construction Company LLC
Feb 25, 2020
Thank you. We are always striving to be better and to provide the best service to our homeowners. Let us know if you need anything.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Denham Springs, LA, on Nov 03, 2021
Some construction was fault (i.e) sewage. A plumbing company had to dig up my yard/sod and rework the whole system. My sewage now works but my yard is all messed up now...
Denham Springs, LA, on Oct 21, 2021
A lot of work has not been completed on my home and I have closed. [name removed] managing staff needs to step up their game with communication. This has not been a happy experience.
Denham Springs, LA, on Sep 15, 2021
Liked the ease in purchase, the great design session selecting our options, and the number of available options ([name removed]). Liked the weekly updates from [name removed] - very informative and helped us feel connected while one state away. All of our phone/email inquiries were answered promptly. [name removed] tried very hard to meet all of our requests and we commend him for the customer service during construction. LOVE our new home and being so close to our children and grandchildren. Our latest grandchild was born on our closing date - will be hard to forget closing day. Disliked the MLS posting date for “this house will be ready” was not explained initially as “just a date to post for MLS”. Had we known the date was as fluid as it was, our decisions for the close of our existing home, quotes and securing state to state movers and hotel reservations would have been a lot different! We understand construction delays due to weather and supplies, but [name removed] came after we closed on our lovely new home. We had a very lengthy hotel stay with a dog! It was challenging to say the least. Like the prompt replies from Alvarez post construction to review warranty requests. We only have a few and they are all in progress. [name removed] is amazing! Disliked the non-response from Community Mgmt HOA to register our new home. [name removed] website did not recognize our address. After several emails and two phone messages over a week and a half; all not acknowledged, Ms. [name removed] with Alvarez, stepped in and ensured Community Management would respond. We were able to complete our registration allowing us to start the fence building permit process. Thank you Ms. [name removed]. One suggestion please? Paint or use darker number plates on the garage for the house number. Many of the delivery drivers have confused looks on their faces and have been reported delivering packages to the wrong house. Thank you for great neighbors acting as delivery assistants! Overall we are pleased and happy in our new LA home! Thanks!
Denham Springs, LA, on Sep 01, 2021
My purchase experience wasn’t that great. I went through 3 property managers while my home was being built. I didn’t feel like the property managers had my best interest because I would point out things while my house was being built and it still wasn’t fixed prior to moving in. During both walk through inspections I would point out all problems that needed to be fix with and prior to moving only 50% was completed. My front door was painted terribly, I had to repaint the whole front door myself within 1 week of moving in. It’s the entrance of my house and I couldn’t stand to look at a two toned front door every time I pull into my driveway. [name removed] paint is honestly awful in the home, they go extremely too fast while painting and miss tons of spots. As of right now, I’m still waiting on punch list items to be completed from my walk through inspection. If I had to purchase another home, I’m not sure if I would do Alvarez again.
Denham Springs, LA, on Aug 26, 2021
I loved the warm welcoming and care along the way of my purchase journey.
Denham Springs, LA, on Jun 17, 2021
[name removed] process is smooth from contract through move-in. Every one are friendly and kindly.just found couple small issues and the employees are quick to give solutions.
Denham Springs, LA, on May 17, 2021
[name removed] Company’s staff is very nice. Everyone is happy to help and answers your questions. What i did not like is that may staff did not know who specifically we needed to contact for specific information when they did not know the answer, however the quick responses did make up for that.
Denham Springs, LA, on Apr 03, 2021
I disliked the means of communication, the project managers willingness to understand where the clients concerns and needs, the errors made from contractors and not following the design choices I paid to upgrade too.
Denham Springs, LA, on Apr 02, 2021
Contrary to the belief by [name removed], the Pitaya granite countertops that I chose were not installed. Valle Nevado granite was installed instead which doesn't go with the backsplash I chose. Also the grass sod was installed leaving ruts and holes indicating that the dirt was not finish graded prior to the sod installation. Terrible job! During my closing I mentioned the sod problem to Mr [name removed] who then called Mr [name removed] who Mr [name removed] said he would take care of the problem. [name removed] problems still exist and I have never received a call from anyone at Alvarez to rectify the problem or even visit my home to look at the problem. Terrible customer service.
Denham Springs, LA, on Feb 23, 2021
We had a great experience while building the house, the thing we are most upset with is the backyard. We had looked at the model homes in the center of the community and they had good size backyards and the back yards were flat and usable. Our lot which I wish had been disclosed to us, has a yard that is a hill and we bought our house with our two year old daughter in mind, and we can't even put a swing set or anything in the backyard because it sits tilted. Quite upset that we are having to hire a landscaper to attempt to fix our backyard. We are also having quite a few issues since moving in, such as knobs popping off the cabinets, door framing popping off as well. Which they are taking care of that which is nice.
Denham Springs, LA, on Feb 10, 2021
[name removed] whole process of buying the house was wonderful
Denham Springs, LA, on Nov 19, 2020
All we very pleasant. Contact was good and questions answered. Only issue is a few small thing I believe I would have caught or made sure we’re done better on a 225k house
Denham Springs, LA, on Oct 02, 2020
Everything was fast and according to the date that was agreed.
Denham Springs, LA, on Jul 09, 2020
I was very pleased with the whole process only hiccup was out of both parties control. Am happily enjoying my beautiful home and neighborhood.
Denham Springs, LA, on Jun 30, 2020
Although [name removed] hasn’t completed all the repairs on the final checklist, my issues with the whole buying experience was toward the mortgage company I used GMFS!
Denham Springs, LA, on Apr 04, 2020
Consistent updates and ability to come in and see the work from beginning to move in.
Denham Springs, LA, on Mar 30, 2020
[name removed] email updates were helpful. Meeting with [name removed] was very informative.
Denham Springs, LA, on Jan 03, 2020
[name removed] closing cost, free fridge, and blinds.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Denham Springs, on Jan 21, 2022
Personnel were informative, answered calls within a day and provided good information. Disliked the excessive amount of issues mostly identified prior to close. Workers were sloppy and did not complete all work. Still finding issues with painting, door framing, door knobs and areas without caulk.
Denham Springs, on Jan 11, 2022
Warranty department works well once a work order is establish. Communication from project manager to customer care department is terrible and I dislike that 100%
Denham Springs, on Nov 29, 2021
At this point when I call an appointment is made ASAP, and they come out. They have had to come out more than one time for the same thing.
Denham Springs, on Oct 22, 2021
I want to build a wood fence surrounding my house. But the process is completely difficult.it should be some one at the construction come and draw me a line that I can build the fence, but no one come up with easy solution at all.
Denham Springs, on Jul 27, 2021
We had several issues during the building process, but they were all dealt with accordingly.
Denham Springs, on Jul 27, 2021
Overall satisfied with most of my service requests.
Denham Springs, on Jul 05, 2021
Service requests take too long to complete if theyre acknowledged at all
Denham Springs, on Jun 07, 2021
I’ve emailed a few times since we were last contacted and I haven’t heard back at all. I asked about our dishwasher which had parts melted in it from running it. Our door into our garage has yet to be fixed and we have been dealing with that since we moved in and we are still missing cabinet knobs from when they came to fix it, ran out of screws and said they would come back. I would also like someone to come look at the counters because we have quite a few spots that aren’t sealed correctly. Quite disappointed in our experiences so far.
Denham Springs, on Apr 26, 2021
What I like about the warranty service is when called for service, the staff members are prompted and swift with meeting our needs!
Denham Springs, on Nov 13, 2020
I have loved the entire experience of owning an Alvarez home!!
Denham Springs, on Jul 07, 2020
Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!
Denham Springs, on Jul 01, 2020
My toilet is running but everything else is good
Denham Springs, on Jul 19, 2019
[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.
Denham Springs, on Feb 22, 2019
When I find an issue they come and resolved and fix them quickly
Denham Springs, on Dec 31, 2018
My issues have been taken care of in a timely matter .
Denham Springs, on Dec 03, 2018
They had people come out and do the job when asked
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Denham Springs, on Jan 02, 2022
I'm experiencing issues with the house that need repair
Denham Springs, on Dec 27, 2021
Sod was not properly installed. Finish grading was done hurriedly leaving low spots. Rear patio post not installed to bear on the concrete which caused it to crack and be replaced/re-positioned. Vinyl floor prep was evidently not done properly due to areas of the floor having lost their adhesion to the concrete.
Denham Springs, on Nov 16, 2021
I’m hoping the issues we had are Covid related but it felt like a fight on things at times over little things. I am happy that they are fixing issues that have come up, but I feel as if those things shouldn’t have happened in the first place.
Denham Springs, on Oct 04, 2021
Some of the paint on the walls in the bathroom are peeling, few cracks on the floor in kitchen and bathroom. Door knobs are loose on the doors. Hasn’t even been a year yet.
Denham Springs, on Sep 03, 2021
I had some of the people had to comeback and fix the issue but it was not totally resolved
Denham Springs, on Jul 27, 2021
I loved how friendly everyone that I’ve worked with has been
Denham Springs, on May 08, 2021
Very hard to get in contact with anyone after purchasing a home. I have had multiple issues since moving in and can’t get anyone here to fix them.
Denham Springs, on Apr 07, 2021
I feel the attention to detail could be better
Denham Springs, on Dec 25, 2020
I am pleased with my experience. My recommendation for improvement is with regards to painting. [name removed] painting was the issue with my home.
Denham Springs, on May 13, 2020
Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.
Denham Springs, on Mar 21, 2020
[name removed] home was built fast and with minimal issues.
Denham Springs, on Dec 13, 2019
Fairly addressing issues in a reasonable manner.
Denham Springs, on Oct 08, 2019
[name removed] staff is extremely easy to talk to and displays total professionalism.
Denham Springs, on Sep 04, 2019
[name removed] prompt response with lies, or disregard to complaints and concerns.
Denham Springs, on Aug 15, 2019
[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.
Denham Springs, on Aug 13, 2019
Great customer service and always knew what was going on
Denham Springs, on Mar 29, 2019
[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.
Customer Care Team
Alvarez Construction Company LLC
Jan 21, 2022
Thank you for letting us know about this. Your feedback helps us do better. If you need anything please reach out to our customer care team at Customercare@alvarezconstruction.com.