Top Homebuilder Ratings & Reviews

Alvarez Construction Company LLC

The Sanctuary

53 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.1
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.4

Construction Experience

4.1

Customer Care Experience

4.3

Home Readiness

3.4

Installation & Workmanship

4.2

Community Profile

Alvarez Construction builds, lives and is active in Baton Rouge and surrounding areas. For more than 25 years, our family has been building homes for Louisiana residents and their families. We are committed to working closely with you from finalizing the design and personal touches to building your dream home and staying on schedule. Our family works hard to maintain the standards that have built our reputation over the years. Whether you are relocating, buying your first home, or simply in the market for a new one, our family wants to build it for you!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on Jul 07, 2020

Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!

3.2
Verified Homeowner
Denham Springs, on Jul 01, 2020

My toilet is running but everything else is good

5.0
Verified Homeowner
Denham Springs, on May 13, 2020

Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.

4.9
Verified Homeowner
Denham Springs, on Mar 22, 2020

[Translated from ZH-S] On

3.4
Verified Homeowner
Denham Springs, on Feb 05, 2020

[name removed] sales team

3.8
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 24, 2020

Thank you!

Denham Springs, on Oct 08, 2019

[name removed] staff is extremely easy to talk to and displays total professionalism.

4.3
Verified Homeowner
Denham Springs, on Sep 04, 2019

[name removed] prompt response with lies, or disregard to complaints and concerns.

2.4
Verified Homeowner
Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Homeowner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Homeowner
Denham Springs, LA, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Homeowner
Denham Springs, on Jul 19, 2019

[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Homeowner
Denham Springs, LA, on Jul 09, 2019

It our first time building a home. We enjoyed the selection process.

3.3
Verified Homeowner
Denham Springs, LA, on May 10, 2019

Was the quality of work but also the way they make sure everything is done correctly.

5.0
Verified Homeowner
Denham Springs, LA, on May 02, 2019

Follow up

4.5
Verified Homeowner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Homeowner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Homeowner
Denham Springs, LA, on Mar 13, 2019

[name removed] 2 walk thrus how thorough everything was gone over

5.0
Verified Homeowner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Homeowner
Denham Springs, LA, on Feb 27, 2019

Quality of home and area neighborhood is in.

4.4
Verified Homeowner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Homeowner
Denham Springs, LA, on Feb 21, 2019

[removed] the site manager

4.3
Verified Homeowner
Denham Springs, LA, on Jan 04, 2019

[removed] availability of all staff involved - [removed], [removed] - was unsurpassed. They always answer my calls and genuinely seem to care about my concerns.

5.0
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you. We are always available to assist you in any way possible.

Denham Springs, LA, on Jan 04, 2019

I like that there were a variety of affordable layouts to choose from. I also like the wide options for aesthetic options available for inside the home.

3.8
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you for the review.

Denham Springs, LA, on Jan 02, 2019

How personable the staff is, from [removed] to [removed], they were all easily available and accommodating.

3.7
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you. We strive to make the process as easy as possible so that you can focus on your new home.

Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Homeowner
Denham Springs, LA, on Dec 16, 2018

[removed] was very professional and helpful through out the home buying process.

4.8
Verified Homeowner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Homeowner
Denham Springs, LA, on Dec 01, 2018

How organized and easy it was

4.7
Verified Homeowner
Denham Springs, LA, on Nov 29, 2018

Every step of the way if a question was asked it was answered in a timely fashion. No matter how outrageous or simple it was.

4.9
Verified Homeowner
Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Homeowner
Denham Springs, LA, on Oct 17, 2018

Great people to work with. Everyone has been great and easy to work with and get hold of.

4.4
Verified Homeowner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Homeowner
Denham Springs, LA, on Sep 12, 2018

[name removed] process was very well planned. Everyone one at Alvarez Const. was very professional. [name removed] was such a pleasure to work with.

4.7
Verified Homeowner
Denham Springs, LA, on Aug 27, 2018

Homebuyer page to keep track of progress

4.3
Verified Homeowner
Denham Springs, LA, on Aug 19, 2018

This is my second time having Alvarez build my home . I liked the fact of receiving emails and notifications on the process of which stage my home was and at what point they were in .

4.8
Verified Homeowner
Denham Springs, LA, on Jul 28, 2018

[name removed] response from my builder was a great experience,Very timely and consistent.

4.9
Verified Homeowner
Denham Springs, LA, on Jun 19, 2018

[removed] and the lady that does quality check (can’t remember her name) ARE AMAZING!! They are so patient, thorough and professional. I felt as though they treated me like family!! Sad that I won’t see them again!

4.1
Verified Homeowner
Denham Springs, LA, on Feb 23, 2018

Quality of work.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, LA, on Aug 01, 2019

I have not experienced horrible services from closing. When I did my walk through majority of the things were not completed as promise.

2.9
Verified Homeowner
Denham Springs, LA, on Jul 09, 2019

It our first time building a home. We enjoyed the selection process.

3.3
Verified Homeowner
Denham Springs, LA, on May 10, 2019

Was the quality of work but also the way they make sure everything is done correctly.

5.0
Verified Homeowner
Denham Springs, LA, on May 02, 2019

Follow up

4.5
Verified Homeowner
Denham Springs, LA, on Mar 13, 2019

[name removed] 2 walk thrus how thorough everything was gone over

5.0
Verified Homeowner
Denham Springs, LA, on Feb 27, 2019

Quality of home and area neighborhood is in.

4.4
Verified Homeowner
Denham Springs, LA, on Feb 21, 2019

[removed] the site manager

4.3
Verified Homeowner
Denham Springs, LA, on Jan 04, 2019

[removed] availability of all staff involved - [removed], [removed] - was unsurpassed. They always answer my calls and genuinely seem to care about my concerns.

5.0
Verified Homeowner
Denham Springs, LA, on Jan 04, 2019

I like that there were a variety of affordable layouts to choose from. I also like the wide options for aesthetic options available for inside the home.

3.8
Verified Homeowner
Denham Springs, LA, on Jan 02, 2019

How personable the staff is, from [removed] to [removed], they were all easily available and accommodating.

3.7
Verified Homeowner
Denham Springs, LA, on Dec 16, 2018

[removed] was very professional and helpful through out the home buying process.

4.8
Verified Homeowner
Denham Springs, LA, on Dec 01, 2018

How organized and easy it was

4.7
Verified Homeowner
Denham Springs, LA, on Nov 29, 2018

Every step of the way if a question was asked it was answered in a timely fashion. No matter how outrageous or simple it was.

4.9
Verified Homeowner
Denham Springs, LA, on Oct 17, 2018

Great people to work with. Everyone has been great and easy to work with and get hold of.

4.4
Verified Homeowner
Denham Springs, LA, on Sep 12, 2018

[name removed] process was very well planned. Everyone one at Alvarez Const. was very professional. [name removed] was such a pleasure to work with.

4.7
Verified Homeowner
Denham Springs, LA, on Aug 27, 2018

Homebuyer page to keep track of progress

4.3
Verified Homeowner
Denham Springs, LA, on Aug 19, 2018

This is my second time having Alvarez build my home . I liked the fact of receiving emails and notifications on the process of which stage my home was and at what point they were in .

4.8
Verified Homeowner
Denham Springs, LA, on Jul 28, 2018

[name removed] response from my builder was a great experience,Very timely and consistent.

4.9
Verified Homeowner
Denham Springs, LA, on Jun 19, 2018

[removed] and the lady that does quality check (can’t remember her name) ARE AMAZING!! They are so patient, thorough and professional. I felt as though they treated me like family!! Sad that I won’t see them again!

4.1
Verified Homeowner
Denham Springs, LA, on Feb 23, 2018

Quality of work.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on Jul 07, 2020

Can’t get the service completed! Two things on my list were never addressed! Took seven weeks to get the blinds for my house when I was told two weeks (rush) order, houses that were built after me already had theirs! My deadbolt never locked, we had it fixed because the guy never would show up!

3.2
Verified Homeowner
Denham Springs, on Jul 01, 2020

My toilet is running but everything else is good

5.0
Verified Homeowner
Denham Springs, on Jul 19, 2019

[name removed] few things that I have had problems with Were handled very quickly and issues were easy to report by email.

5.0
Verified Homeowner
Denham Springs, on Feb 28, 2019

Rapid response

4.8
Verified Homeowner
Denham Springs, on Feb 22, 2019

When I find an issue they come and resolved and fix them quickly

3.5
Verified Homeowner
Denham Springs, on Dec 31, 2018

My issues have been taken care of in a timely matter .

5.0
Verified Homeowner
Denham Springs, on Dec 03, 2018

They had people come out and do the job when asked

4.1
Verified Homeowner
Denham Springs, on Nov 07, 2018

I appreciated how helpful [removed] was with all of our pre and post closing questions. Anytime something did not seem quite right he was quick to respond to our inquires and problems.

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Denham Springs, on May 13, 2020

Each staff member we encountered was courteous, personable, professional and exhibited a spirit of excellence.

4.9
Verified Homeowner
Denham Springs, on Mar 22, 2020

[Translated from ZH-S] On

3.4
Verified Homeowner
Denham Springs, on Feb 05, 2020

[name removed] sales team

3.8
Verified Homeowner
Denham Springs, on Oct 08, 2019

[name removed] staff is extremely easy to talk to and displays total professionalism.

4.3
Verified Homeowner
Denham Springs, on Sep 04, 2019

[name removed] prompt response with lies, or disregard to complaints and concerns.

2.4
Verified Homeowner
Denham Springs, on Aug 15, 2019

[removed], the salesman that sold us the home, and [removed] Supervisor of the subdivision. they both are great and made the purchase worth it.

2.8
Verified Homeowner
Denham Springs, on Aug 13, 2019

Great customer service and always knew what was going on

5.0
Verified Homeowner
Denham Springs, on Mar 29, 2019

[removed]!!! [removed] is amazing. He is very professional, patient and thorough. He ensures quality. He is willing to go above and beyond to Help. I really cant stress the signifcance of this employee enough.

3.4
Verified Homeowner
Denham Springs, on Mar 26, 2019

I liked the options they gave us to choose from, I also liked how they would re-do things until it was correct

3.3
Verified Homeowner
Denham Springs, on Oct 17, 2018

That I am finally in a home, however, the builder has been very inconsistent with different this told me when I was in the looking stage of buying. All of my concerns that o brought to them, they brushed it off and acted very nonchalant

2.7
Verified Homeowner