Top Homebuilder Ratings & Reviews

Alvarez Construction Company LLC

Willows At Bayou Fountain

86 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.7

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.3

Community Profile

Alvarez Construction builds, lives and is active in Baton Rouge and surrounding areas. For more than 25 years, our family has been building homes for Louisiana residents and their families. We are committed to working closely with you from finalizing the design and personal touches to building your dream home and staying on schedule. Our family works hard to maintain the standards that have built our reputation over the years. Whether you are relocating, buying your first home, or simply in the market for a new one, our family wants to build it for you!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, on Nov 18, 2020

[name removed] exterior siding on the north wall is still needing cleaning off of cement and debris and repairing. We have asked numerous times for this to be taken care of yet nothing has been done to fix it.

4.8
Verified Homeowner
Baton Rouge, on Feb 26, 2021

[name removed] responds almost immediately to get work order in! And problem is usually solved in a timely manner.

5.0
Verified Homeowner
Baton Rouge, LA, on Apr 29, 2021

Process was smooth, everything was delivered on time as promised

4.0
Verified Homeowner
Baton Rouge, on Nov 18, 2020

[name removed] leaking water in attic

4.9
Verified Homeowner
Baton Rouge, on Feb 19, 2021

[name removed] team has been extremely helpful throughout the first months of me living in my new home

3.9
Verified Homeowner
Baton Rouge, LA, on Apr 02, 2021

Some cosmetic issues on the finished interior with paint, drywall, and loose screws. Otherwise it has been a perfect experience.

4.3
Verified Homeowner
Baton Rouge, on Sep 12, 2020

Good quality home

4.5
Verified Homeowner
Baton Rouge, on Oct 16, 2020

[name removed] warranty service/customer care experience has been great, due mainly in part to the exceptional work by [name removed] and [name removed]. However, in my opinion, I feel that Alvarez Construction should have two different teams for home repairs; service reps to address pre-closing issues only & another for after-closing issues. It appears that the same people work on the home repairs.

3.3
Verified Homeowner
Baton Rouge, LA, on Mar 03, 2021

I liked how easy it was to communicate my issues with [name removed] constructions and how quick you guys were to address my concerns. My dislike are some of the problems I’ve been having with the home itself since I’ve moved in - doors not closing, appliances not working.

4.2
Verified Homeowner
Baton Rouge, on Jul 14, 2020

What I like about my experience with Alvarez Construction Company LLC is that the response to my communication about any challenge that arose during building and occupation of my home has been met with a timely, professional response. Even close to the one year marker of living in my home, the staff at Alvarez Construction Company LLC remains consistent in top notch customer service.

4.3
Verified Homeowner
Baton Rouge, on Oct 16, 2020

[name removed] quality of the home is very poor. I have been in my house for 6 months & have already had the Alvarez team come numerous times to fix many things that have fallen apart in this new home. It’s disappointing

3.2
Verified Homeowner
Baton Rouge, LA, on Feb 23, 2021

I love my floor plan and the look of my home. That said, the execution and craftmanship is where it fell very short. Very disappointed in the attention to detail, or lack there of.

3.1
Verified Homeowner
Baton Rouge, on Jun 12, 2020

Champions!

5.0
Verified Homeowner
Baton Rouge, on Jun 21, 2020

Easy access to building venders.

4.8
Verified Homeowner
Baton Rouge, LA, on Feb 11, 2021

My big issues on the purchase experience were 1) I was under impression my layout would be the opposite that it was formed up based on diagram on website and other layouts in the neighborhood. [name removed] and I ultimately came to a mutually beneficial arrangement. 2) I had felt on my roof for a whole month without shingles and then hurricane [name removed] hit, causing extensive damage to the already worn felt. I had to go through entirely too much run-around to ultimately have new felt placed over the old felt. [name removed] exactly ideal, but better than the patch job that was originally going to take place. 3) After moving in, I had a bad mice problem for the first month. My hunch is there was a family (a few dozen) that made a nest during construction and found a highway through a pretty large crack between my hardee and sheet rock. [name removed] highway has since been filled with spray foam.

4.8
Verified Homeowner
Baton Rouge, on Mar 21, 2020

Everyone has been so helpful anytime a question or need arises.

4.5
Verified Homeowner
Baton Rouge, on Jun 09, 2020

[name removed] communication and sporty service

5.0
Verified Homeowner
Baton Rouge, LA, on Feb 10, 2021

Since I moved in, the little things that were not completed have been abandoned and now it seems like I am on my own. I have made calls and sent emails. It’s over a month. Still nothing

4.5
Verified Homeowner
Baton Rouge, on Mar 06, 2020

Pretty straightforward process to purchase a home.

3.2
Verified Homeowner
Baton Rouge, on Mar 22, 2020

it has been great

5.0
Verified Homeowner
Baton Rouge, LA, on Feb 03, 2021

[name removed] construction superintendent, [name removed], was great to work with and always kept us up to date on the status of construction and was always quick to answer any questions that we had.

4.7
Verified Homeowner
Baton Rouge, on Oct 15, 2019

Quality of construction is excellent. Luxury options are exceptional in personalizing my home.

5.0
Verified Homeowner
Baton Rouge, on Mar 18, 2020

The communication. Someone always gets back to me in a timely manor.

5.0
Verified Homeowner
Baton Rouge, LA, on Jan 29, 2021

I liked that I was able to meet my superintendent onsite often to see progress. He was very responsive and communicated directly to me the entire time. [name removed] only bad experience I had was a leak that was caused by a contractor taking some time to get fixed, delaying my closing and move-in. Most of this was beyond Alvarez's control though. I had some confusion/frustration with [name removed] [name removed] only because this was the first time I was purchasing a house on my own and didn't understand the process fully but other than that, [name removed] was excellent to deal with and always there to answer my questions immediately.

4.9
Verified Homeowner
Baton Rouge, on Mar 11, 2020

The after sale service has been friendly and somewhat helpful.

3.3
Verified Homeowner
Baton Rouge, LA, on Dec 16, 2020

When we went to pick our brick and paint etc, we weren’t satisfied with how the designer wasn’t very knowledgeable about the things we were picking.

4.2
Verified Homeowner
Baton Rouge, on Feb 27, 2020

They have met all of my needs

5.0
Verified Homeowner
Baton Rouge, LA, on Dec 08, 2020

[Translated from ES] They are very nice

5.0
Verified Homeowner
Baton Rouge, on Feb 07, 2020

I like that there was clear communication post-closing about who we needed to contact if there was an issue with our home. [name removed] is quick to return phone calls and email and follows up to see if warranty service was completed.

5.0
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 24, 2020

Hi Mr.Lambie, thank you for letting us assist you. We appreciate you.

Baton Rouge, LA, on Nov 08, 2020

All went very smooth

4.1
Verified Homeowner
Baton Rouge, on Jan 18, 2020

No issues as of date.

5.0
Verified Homeowner
Baton Rouge, LA, on Nov 01, 2020

I liked that all my concerns and questions were addressed in a timely manner. [name removed] and [name removed] were both great at answering all my questions and communicating with me.

5.0
Verified Homeowner
Baton Rouge, on Dec 16, 2019

Prompt responses, courteous customer service

4.7
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you. We love being able to assist you.

Baton Rouge, LA, on Oct 14, 2020

How smooth the entire process was and how Alverez Construction went above and beyond to ensure there were no flaws in the home

5.0
Verified Homeowner
Baton Rouge, on Oct 22, 2019

We have had several issues with our home since moving in and every time we contacted Alvarez, they quickly came out to take care of the issue.

5.0
Verified Homeowner
Baton Rouge, LA, on Oct 02, 2020

I liked everything about the experience from the entire Alverez team. Everyone was professional and responded to our needs in a timely manner.

5.0
Verified Homeowner
Baton Rouge, on Oct 20, 2019

Alvarez has been pretty quick to respond, however I do have a pending issue that they have not been able to fully resolve.

2.8
Verified Homeowner
Baton Rouge, LA, on Aug 25, 2020

[name removed] only thing that wasn't great was the week of move-in. We did have a delay, which was part COVID and then part due to us selling our house in Texas (we had to exercise the extension period after our home was completed, but were able to confirm a close date during that window). We did the prelim walkthrough, and pointed out a list of things. Then many were not complete on final walkthrough ([name removed] was not pleased as painters were still working everywhere the day before, and we still didn't have grass). So we never got the final power washing post-grass, and had to wait for some scheduled fixes post-move-in (fireplace hood replacement & electrical fixture coverings).

4.5
Verified Homeowner
Baton Rouge, on Oct 05, 2019

It was easy to call the Alvarez office and get the service provider out promptly, and at no extra charge, because of the warranty.

4.6
Verified Homeowner
Baton Rouge, LA, on Jun 30, 2020

Great communication with staff.

5.0
Verified Homeowner
Baton Rouge, on Jun 23, 2019

Work still needs to be done, but the staff has responded when requested.

4.3
Verified Homeowner
Baton Rouge, LA, on Jun 26, 2020

[name removed] updates that were given to us timely.

4.9
Verified Homeowner
Baton Rouge, LA, on Feb 12, 2020

[name removed]' status updates and check-ins

4.8
Verified Homeowner

Customer Care Team

Alvarez Construction Company LLC

Feb 25, 2020

Thank you for the review.

Baton Rouge, LA, on Jan 17, 2020

There were not many delays

4.2
Verified Homeowner
Baton Rouge, LA, on Jan 17, 2020

[name removed] is extremely pleasant to work with and communicates with you throughout the entire process!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, LA, on Apr 29, 2021

Process was smooth, everything was delivered on time as promised

4.0
Verified Homeowner
Baton Rouge, LA, on Apr 02, 2021

Some cosmetic issues on the finished interior with paint, drywall, and loose screws. Otherwise it has been a perfect experience.

4.3
Verified Homeowner
Baton Rouge, LA, on Mar 03, 2021

I liked how easy it was to communicate my issues with [name removed] constructions and how quick you guys were to address my concerns. My dislike are some of the problems I’ve been having with the home itself since I’ve moved in - doors not closing, appliances not working.

4.2
Verified Homeowner
Baton Rouge, LA, on Feb 23, 2021

I love my floor plan and the look of my home. That said, the execution and craftmanship is where it fell very short. Very disappointed in the attention to detail, or lack there of.

3.1
Verified Homeowner
Baton Rouge, LA, on Feb 11, 2021

My big issues on the purchase experience were 1) I was under impression my layout would be the opposite that it was formed up based on diagram on website and other layouts in the neighborhood. [name removed] and I ultimately came to a mutually beneficial arrangement. 2) I had felt on my roof for a whole month without shingles and then hurricane [name removed] hit, causing extensive damage to the already worn felt. I had to go through entirely too much run-around to ultimately have new felt placed over the old felt. [name removed] exactly ideal, but better than the patch job that was originally going to take place. 3) After moving in, I had a bad mice problem for the first month. My hunch is there was a family (a few dozen) that made a nest during construction and found a highway through a pretty large crack between my hardee and sheet rock. [name removed] highway has since been filled with spray foam.

4.8
Verified Homeowner
Baton Rouge, LA, on Feb 10, 2021

Since I moved in, the little things that were not completed have been abandoned and now it seems like I am on my own. I have made calls and sent emails. It’s over a month. Still nothing

4.5
Verified Homeowner
Baton Rouge, LA, on Feb 03, 2021

[name removed] construction superintendent, [name removed], was great to work with and always kept us up to date on the status of construction and was always quick to answer any questions that we had.

4.7
Verified Homeowner
Baton Rouge, LA, on Jan 29, 2021

I liked that I was able to meet my superintendent onsite often to see progress. He was very responsive and communicated directly to me the entire time. [name removed] only bad experience I had was a leak that was caused by a contractor taking some time to get fixed, delaying my closing and move-in. Most of this was beyond Alvarez's control though. I had some confusion/frustration with [name removed] [name removed] only because this was the first time I was purchasing a house on my own and didn't understand the process fully but other than that, [name removed] was excellent to deal with and always there to answer my questions immediately.

4.9
Verified Homeowner
Baton Rouge, LA, on Dec 16, 2020

When we went to pick our brick and paint etc, we weren’t satisfied with how the designer wasn’t very knowledgeable about the things we were picking.

4.2
Verified Homeowner
Baton Rouge, LA, on Dec 08, 2020

[Translated from ES] They are very nice

5.0
Verified Homeowner
Baton Rouge, LA, on Nov 08, 2020

All went very smooth

4.1
Verified Homeowner
Baton Rouge, LA, on Nov 01, 2020

I liked that all my concerns and questions were addressed in a timely manner. [name removed] and [name removed] were both great at answering all my questions and communicating with me.

5.0
Verified Homeowner
Baton Rouge, LA, on Oct 14, 2020

How smooth the entire process was and how Alverez Construction went above and beyond to ensure there were no flaws in the home

5.0
Verified Homeowner
Baton Rouge, LA, on Oct 02, 2020

I liked everything about the experience from the entire Alverez team. Everyone was professional and responded to our needs in a timely manner.

5.0
Verified Homeowner
Baton Rouge, LA, on Aug 25, 2020

[name removed] only thing that wasn't great was the week of move-in. We did have a delay, which was part COVID and then part due to us selling our house in Texas (we had to exercise the extension period after our home was completed, but were able to confirm a close date during that window). We did the prelim walkthrough, and pointed out a list of things. Then many were not complete on final walkthrough ([name removed] was not pleased as painters were still working everywhere the day before, and we still didn't have grass). So we never got the final power washing post-grass, and had to wait for some scheduled fixes post-move-in (fireplace hood replacement & electrical fixture coverings).

4.5
Verified Homeowner
Baton Rouge, LA, on Jun 30, 2020

Great communication with staff.

5.0
Verified Homeowner
Baton Rouge, LA, on Jun 26, 2020

[name removed] updates that were given to us timely.

4.9
Verified Homeowner
Baton Rouge, LA, on Feb 12, 2020

[name removed]' status updates and check-ins

4.8
Verified Homeowner
Baton Rouge, LA, on Jan 17, 2020

There were not many delays

4.2
Verified Homeowner
Baton Rouge, LA, on Jan 17, 2020

[name removed] is extremely pleasant to work with and communicates with you throughout the entire process!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, on Feb 26, 2021

[name removed] responds almost immediately to get work order in! And problem is usually solved in a timely manner.

5.0
Verified Homeowner
Baton Rouge, on Feb 19, 2021

[name removed] team has been extremely helpful throughout the first months of me living in my new home

3.9
Verified Homeowner
Baton Rouge, on Oct 16, 2020

[name removed] warranty service/customer care experience has been great, due mainly in part to the exceptional work by [name removed] and [name removed]. However, in my opinion, I feel that Alvarez Construction should have two different teams for home repairs; service reps to address pre-closing issues only & another for after-closing issues. It appears that the same people work on the home repairs.

3.3
Verified Homeowner
Baton Rouge, on Oct 16, 2020

[name removed] quality of the home is very poor. I have been in my house for 6 months & have already had the Alvarez team come numerous times to fix many things that have fallen apart in this new home. It’s disappointing

3.2
Verified Homeowner
Baton Rouge, on Jun 21, 2020

Easy access to building venders.

4.8
Verified Homeowner
Baton Rouge, on Jun 09, 2020

[name removed] communication and sporty service

5.0
Verified Homeowner
Baton Rouge, on Mar 22, 2020

it has been great

5.0
Verified Homeowner
Baton Rouge, on Mar 18, 2020

The communication. Someone always gets back to me in a timely manor.

5.0
Verified Homeowner
Baton Rouge, on Mar 11, 2020

The after sale service has been friendly and somewhat helpful.

3.3
Verified Homeowner
Baton Rouge, on Feb 27, 2020

They have met all of my needs

5.0
Verified Homeowner
Baton Rouge, on Feb 07, 2020

I like that there was clear communication post-closing about who we needed to contact if there was an issue with our home. [name removed] is quick to return phone calls and email and follows up to see if warranty service was completed.

5.0
Verified Homeowner
Baton Rouge, on Jan 18, 2020

No issues as of date.

5.0
Verified Homeowner
Baton Rouge, on Dec 16, 2019

Prompt responses, courteous customer service

4.7
Verified Homeowner
Baton Rouge, on Oct 22, 2019

We have had several issues with our home since moving in and every time we contacted Alvarez, they quickly came out to take care of the issue.

5.0
Verified Homeowner
Baton Rouge, on Oct 20, 2019

Alvarez has been pretty quick to respond, however I do have a pending issue that they have not been able to fully resolve.

2.8
Verified Homeowner
Baton Rouge, on Oct 05, 2019

It was easy to call the Alvarez office and get the service provider out promptly, and at no extra charge, because of the warranty.

4.6
Verified Homeowner
Baton Rouge, on Jun 23, 2019

Work still needs to be done, but the staff has responded when requested.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Baton Rouge, on Nov 18, 2020

[name removed] exterior siding on the north wall is still needing cleaning off of cement and debris and repairing. We have asked numerous times for this to be taken care of yet nothing has been done to fix it.

4.8
Verified Homeowner
Baton Rouge, on Nov 18, 2020

[name removed] leaking water in attic

4.9
Verified Homeowner
Baton Rouge, on Sep 12, 2020

Good quality home

4.5
Verified Homeowner
Baton Rouge, on Jul 14, 2020

What I like about my experience with Alvarez Construction Company LLC is that the response to my communication about any challenge that arose during building and occupation of my home has been met with a timely, professional response. Even close to the one year marker of living in my home, the staff at Alvarez Construction Company LLC remains consistent in top notch customer service.

4.3
Verified Homeowner
Baton Rouge, on Jun 12, 2020

Champions!

5.0
Verified Homeowner
Baton Rouge, on Mar 21, 2020

Everyone has been so helpful anytime a question or need arises.

4.5
Verified Homeowner
Baton Rouge, on Mar 06, 2020

Pretty straightforward process to purchase a home.

3.2
Verified Homeowner
Baton Rouge, on Oct 15, 2019

Quality of construction is excellent. Luxury options are exceptional in personalizing my home.

5.0
Verified Homeowner