Overall Satisfaction
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We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Laredo, on Dec 21, 2023
Slow to respond to warranty claims. Most of the time they would just show up in the middle of the day to fix things. Luckily my wife was home most of the time. Many of the items in the house were either cheap made or thrown together too quickly.
Laredo, TX, on Mar 31, 2024
It was sorta rushed (which I don’t mind) however there were thing that was obviously noticeable due to being rushed such as bathroom door on backwards, stairs not glued correctly, light fixture not working, floor appears to have weird lumps in it, and what I think is grass being laid in an rush manner as well as a dry batch of sod.
Laredo, on Jul 07, 2024
I am very satisfied with the customer service I’ve received. Anytime I have an issue. I do the maintenance request and Armadillo Homes send a representative ASAP and he takes care of everything.
Laredo, on Aug 10, 2023
Home was not ready on original due date. Home was not cleaned prior to moving in. Paint drippings were all over the living room floor. Still there.
Laredo, on Apr 29, 2024
As of today, i have really appreciated the experience and commitment of your employees.
Laredo, TX, on Jan 30, 2024
I am writing to express my disappointment with the experience I had during the process of purchasing my new home. As a first-time homebuyer, I expected a more professional and smooth process, but unfortunately, I encountered several issues that left me feeling frustrated and dissatisfied. During the initial stages of the purchase, I was told by the sales representative that I would have the freedom to build all around the backyard and that the smart fridge would be included in the purchase. However, upon moving in, I discovered that there were restrictions on the backyard area, and the smart fridge was not provided as promised. This discrepancy between what was communicated to me and what was actually delivered was a source of great disappointment and frustration. Furthermore, on the day of the purchase, I had to search for the keys to the house, which added unnecessary stress to an already monumental day. As a first-time homebuyer, I had hoped for a more organized and seamless experience, but the lack of attention to detail and communication was very disheartening. I believe that clear and accurate communication is essential when making such a significant investment, and I feel that I was not provided with the level of transparency and honesty that I had expected. As a result, I am left feeling disappointed and let down by the entire process. On a more positive note, I would like to express my appreciation for the assistance provided by the builder supervisor, [name removed], who has been very supportive and helpful throughout the move-in process. His professionalism and dedication have been a bright spot in an otherwise frustrating experience, and I am grateful for his assistance. In conclusion, I want to emphasize the impact that this experience has had on me as a first-time homebuyer. Purchasing a home is a momentous occasion, and I had hoped for a more positive and professional experience. I believe that clear and honest communication is essential in such transactions, and I feel that this aspect was lacking in my interactions with the sales representative and the purchase process as a whole. I trust that this will be taken into consideration, and I hope that steps will be taken to address the issue I have raised. Moving forward, I hope that the level of professionalism and transparency will be improved for future homebuyers Thank you for taking the time to read this message. I look forward to a resolution to these issues and to improving the overall experience for future homebuyers.
Laredo, on Jun 26, 2023
The area in where the homes are located is perfect. But when they construct a home, they could be cleaner. When they build a home they will leave trash dumpsters behind. I have one in of the house that hasn't been taken away.
Laredo, Tx, on Nov 28, 2023
Horrible customer service. Many minor issues with home. Unable to get help from sales associate.
Laredo, on Mar 24, 2024
The backyard hasn't been level for drainage, and they haven't fixed the hole blocking the driveway; this are the main complaints.
Laredo, on May 13, 2023
[Translated from ES] The design and distribution of areas within the house
Laredo, Tx, on Nov 18, 2023
After buying the house and outlining needed repairs, they take a long time to reply and fix. One item, the sprinkler system was fixed but leaks again. Complaining about this and the land leveling, where the rain or sprinkler water remains stagnant instead of running out to the sidewalk. More than a week now and still they haven't shown up to make corrections.
Laredo, on Feb 01, 2024
I have no negative comments, the customer service has been following up with feedback on our home and reaching out to us to inquire if we have any issues. With busy lives, we do not get the chance to make comments, therefore, i appreciate those phone calls.
Laredo, on Apr 30, 2023
I disliked the fact that warranty claims were not promptly and affectively resolved.
Laredo, on Sep 16, 2023
The communication and responsiveness of the Home Supervisor [name removed] is second to none. He provided a direct line of communication with him and I thought that would be limited up to the first month of owning the home but I was wrong. He has continued to assist me with many small repairs in my household. He has made being an Armadillo home owner very pleasant. Thank you armadillo and thank you [name removed]!
Laredo, on Mar 08, 2023
They have been coming to make repairs as requested, but sometimes make things worse. It’s like should I risk asking for a repair because they might mess it up more.
Laredo, on Mar 10, 2023
house came with a damage cabinet door since march 26, 2022 it’s been almost a year and still waiting for it. Fan broke down two times, a/c broke down once, had to fix my sprinkler system myself after it was constantly leaking
Laredo, Tx, on May 08, 2023
The Distinguishing factor as to why my Experience was as great as it was is due to my Sales Representative Mr. [name removed]. Anytime I felt something wasn’t right, I would reach out and he would get it corrected. I feel that such a big purchase requires an attentive representative and that’s exactly what I got with Mr. [name removed]! I also must give my props to the house supervisor [name removed] who either showed up himself or get someone to attend to my concerns. They are a dynamic duo that helped get our home to the way we wanted it to be!
Laredo, on Mar 02, 2023
First time home buyer Y los detalles de la casa muy mal y el servicio al cliente muy mal
Laredo, TX, on Apr 08, 2023
Sales rep would call me every week for updates on the house, but then stopped. On closing day he didn’t even show up to the closing and just left the keys to my house inside my house because he had a commitment with his son. My deposit needed to be given back since it wasn’t deducted at closing it took over two weeks for me to get it back. Window hasn’t been fixed and water filter has not been installed guy came by once unannounced and never came back even though we said come back tomorrow. Now that it’s rained we realize we need gutters water falls right at the entrance of the house so who ever is entering is getting all the water from the roof.
Laredo, on Oct 28, 2021
The Armadillo Staff was great! I marked down the quality of the home because the brick and foundation are already cracking.
Laredo, on Oct 10, 2022
[Translated from ES] In some part of the service yes.
Laredo, TX, on Mar 22, 2023
Me gusto la atencion y disposicion del vendedor Sr. [name removed]. Todas mis dudas fueron contestadas y atendidas, su amabilidad y en todo momento disponible y atento. Felicidades por tener personas agradables en su compañia ,exitosas ventas.
Laredo, on Sep 10, 2022
constantly calling for stuff. Promised replacement and was never done. Doors screeches and sometimes locks you in restroom.
Laredo, TX, on Mar 09, 2023
Minimal effort was given on multiple items. Examples: Windows have gaps on sides due to it not being square. Multiple caulking areas looked like someone with no experience did them. Kitchen lighting only has one switch, if I'm in the living room area or I'm headed to my room, I can't turn them off unless I head back to the hall before the kitchen to turn them off then walk through the kitchen in the dark to my room. Many other minor items. Just feels like the house was rushed to be finished.
Laredo, TX, on Dec 01, 2022
Nothing to dislike, extraordinary service and great people that service with integrity
Laredo, on Sep 01, 2022
The time to address warranty issues is excessive. I am still waiting on an issue to be resolved from March. I also have 2 other warranty issues that have been acknowledged, but not addressed.
Laredo, TX, on Oct 20, 2022
Excellent communication and service. Some issues with upgrades, door hardware and closet lighting.
Laredo, on Aug 31, 2022
[Translated from ES] Bad job done on warranties I'm still waiting for them to fix one of the cabinet doors Water leaks through all the windows and the request was to make a hole under the windows horrible job I have 3 windows that they are going to change and nothing
Laredo, TX, on Oct 18, 2022
1)Second floor issues: a)Master Bedroom door to bath not closing same bath door to walk-in closet same issue b)Wall outside of master bedroom fractured c)Second bathtub broken 2) First floor issues: a) kitchen roof with fracture 3) Main entrance issue: a) Main access stairs are getting separate from house structure b) Driveway is also moving up from the rest of the house
Laredo, TX, on Oct 13, 2022
We really enjoyed the communication and guidance from [name removed]. We disliked [name removed]’s lack of communication and lack of professionalism. We honestly feel like he does not care. He turned in the house we a lot of work pending. And braden paid no attention to our concerns. The workers lack training in their craft. They left everything crooked in the house. Nothing makes sense. Some areas start flush and end not flushed. Lines are crooked, paint lines are crooked. [name removed] was pending to be sanded down before painting. Chucks of paint goop left in house. It goes on and on. On top of that they left trash everywhere and a portable potty next to our home.
Laredo, on May 08, 2022
Still waiting on a replacement window “cracked during the initial installation. With that being said, Armidillo has been pretty attentive in responding to our home needs during the break in phase.
Laredo, TX, on Oct 01, 2022
Home wasn’t completed on time and I had to book a hotel for 2 weeks and spent over a thousand. Home has several issues that have yet to be resolved. Already submitted a warranty request but issues still haven’t been resolved. When I moved in home was cleaned. They send a cleaning crew that did a horrible job cleaning the floors. Dust everywhere, to include banister, rails, shelves and countertops. Would not recommend Armadillo homes to anyone. Issue with armadillo homes is that they are more concerned with quantity not quality builds.
Laredo, on May 31, 2021
First, the customer care experience was awful. I put in for warranty service just one time and the young man who was sent to provide customer care was absolutely awful. He was argumentative, had a bad temper, was extra disorganized and confrontational. We asked him to see himself out after making us waste two full days (missing work, making arrangements for the kids, and letting several people come into our home during a pandemic). He sent people to come do work without notifying me first after telling me that if I agreed to them doing the work my warranty would no longer be good (carpet). He asked the granite guy to remove and fix the faucet because "he always does it that way". We told him that we wanted things done right and that we thought the faucet would be more of a plumber job. He disagreed and tried to tell us we had to accept whatever quality of work he could provide because we are the ones asking for service. It was a horrible experience. I have to put in another service order for some work that stayed pending that was promised and never fulfilled and I am dreading having to make a service call. I don't care about the drawing entry for my feedback, I am providing you this feedback in hopes that you truly value your customers and their experience and that the quality of service is reviewed and improved.
Laredo, TX, on Aug 23, 2022
I'm experiencing a lot on concrete cracks, tile cracks. They have been addressed but on a home this new incidents of this nature should not be happening. You make a very nice home but more attention to detail needs to take place
Laredo, on May 19, 2021
Well last time it rained we had a water leak they came and they supposedly fixed it by just adding a silicon type product “do not agree with that type of solution, so last night with the storm that came through the area we had a leak in the same location i really hope they don’t want to do a quick fix patch work i think they for the amount of money we paid for this home to be doing a quick fix is not the solution ...
Laredo, TX, on Jun 03, 2022
[Translated from ES] I met the deadlines established from the beginning. No quality issues
Laredo, TX, on May 09, 2022
Communication between preferred lender and Armadillo was below par. Contracted date changed officially by contract 4 times before actual close with additional fees being incurred and no credit from the builder
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, TX, on Mar 31, 2024
It was sorta rushed (which I don’t mind) however there were thing that was obviously noticeable due to being rushed such as bathroom door on backwards, stairs not glued correctly, light fixture not working, floor appears to have weird lumps in it, and what I think is grass being laid in an rush manner as well as a dry batch of sod.
Laredo, TX, on Jan 30, 2024
I am writing to express my disappointment with the experience I had during the process of purchasing my new home. As a first-time homebuyer, I expected a more professional and smooth process, but unfortunately, I encountered several issues that left me feeling frustrated and dissatisfied. During the initial stages of the purchase, I was told by the sales representative that I would have the freedom to build all around the backyard and that the smart fridge would be included in the purchase. However, upon moving in, I discovered that there were restrictions on the backyard area, and the smart fridge was not provided as promised. This discrepancy between what was communicated to me and what was actually delivered was a source of great disappointment and frustration. Furthermore, on the day of the purchase, I had to search for the keys to the house, which added unnecessary stress to an already monumental day. As a first-time homebuyer, I had hoped for a more organized and seamless experience, but the lack of attention to detail and communication was very disheartening. I believe that clear and accurate communication is essential when making such a significant investment, and I feel that I was not provided with the level of transparency and honesty that I had expected. As a result, I am left feeling disappointed and let down by the entire process. On a more positive note, I would like to express my appreciation for the assistance provided by the builder supervisor, [name removed], who has been very supportive and helpful throughout the move-in process. His professionalism and dedication have been a bright spot in an otherwise frustrating experience, and I am grateful for his assistance. In conclusion, I want to emphasize the impact that this experience has had on me as a first-time homebuyer. Purchasing a home is a momentous occasion, and I had hoped for a more positive and professional experience. I believe that clear and honest communication is essential in such transactions, and I feel that this aspect was lacking in my interactions with the sales representative and the purchase process as a whole. I trust that this will be taken into consideration, and I hope that steps will be taken to address the issue I have raised. Moving forward, I hope that the level of professionalism and transparency will be improved for future homebuyers Thank you for taking the time to read this message. I look forward to a resolution to these issues and to improving the overall experience for future homebuyers.
Laredo, Tx, on Nov 28, 2023
Horrible customer service. Many minor issues with home. Unable to get help from sales associate.
Laredo, Tx, on Nov 18, 2023
After buying the house and outlining needed repairs, they take a long time to reply and fix. One item, the sprinkler system was fixed but leaks again. Complaining about this and the land leveling, where the rain or sprinkler water remains stagnant instead of running out to the sidewalk. More than a week now and still they haven't shown up to make corrections.
Laredo, Tx, on May 08, 2023
The Distinguishing factor as to why my Experience was as great as it was is due to my Sales Representative Mr. [name removed]. Anytime I felt something wasn’t right, I would reach out and he would get it corrected. I feel that such a big purchase requires an attentive representative and that’s exactly what I got with Mr. [name removed]! I also must give my props to the house supervisor [name removed] who either showed up himself or get someone to attend to my concerns. They are a dynamic duo that helped get our home to the way we wanted it to be!
Laredo, TX, on Apr 08, 2023
Sales rep would call me every week for updates on the house, but then stopped. On closing day he didn’t even show up to the closing and just left the keys to my house inside my house because he had a commitment with his son. My deposit needed to be given back since it wasn’t deducted at closing it took over two weeks for me to get it back. Window hasn’t been fixed and water filter has not been installed guy came by once unannounced and never came back even though we said come back tomorrow. Now that it’s rained we realize we need gutters water falls right at the entrance of the house so who ever is entering is getting all the water from the roof.
Laredo, TX, on Mar 22, 2023
Me gusto la atencion y disposicion del vendedor Sr. [name removed]. Todas mis dudas fueron contestadas y atendidas, su amabilidad y en todo momento disponible y atento. Felicidades por tener personas agradables en su compañia ,exitosas ventas.
Laredo, TX, on Mar 09, 2023
Minimal effort was given on multiple items. Examples: Windows have gaps on sides due to it not being square. Multiple caulking areas looked like someone with no experience did them. Kitchen lighting only has one switch, if I'm in the living room area or I'm headed to my room, I can't turn them off unless I head back to the hall before the kitchen to turn them off then walk through the kitchen in the dark to my room. Many other minor items. Just feels like the house was rushed to be finished.
Laredo, TX, on Dec 01, 2022
Nothing to dislike, extraordinary service and great people that service with integrity
Laredo, TX, on Oct 20, 2022
Excellent communication and service. Some issues with upgrades, door hardware and closet lighting.
Laredo, TX, on Oct 18, 2022
1)Second floor issues: a)Master Bedroom door to bath not closing same bath door to walk-in closet same issue b)Wall outside of master bedroom fractured c)Second bathtub broken 2) First floor issues: a) kitchen roof with fracture 3) Main entrance issue: a) Main access stairs are getting separate from house structure b) Driveway is also moving up from the rest of the house
Laredo, TX, on Oct 13, 2022
We really enjoyed the communication and guidance from [name removed]. We disliked [name removed]’s lack of communication and lack of professionalism. We honestly feel like he does not care. He turned in the house we a lot of work pending. And braden paid no attention to our concerns. The workers lack training in their craft. They left everything crooked in the house. Nothing makes sense. Some areas start flush and end not flushed. Lines are crooked, paint lines are crooked. [name removed] was pending to be sanded down before painting. Chucks of paint goop left in house. It goes on and on. On top of that they left trash everywhere and a portable potty next to our home.
Laredo, TX, on Oct 01, 2022
Home wasn’t completed on time and I had to book a hotel for 2 weeks and spent over a thousand. Home has several issues that have yet to be resolved. Already submitted a warranty request but issues still haven’t been resolved. When I moved in home was cleaned. They send a cleaning crew that did a horrible job cleaning the floors. Dust everywhere, to include banister, rails, shelves and countertops. Would not recommend Armadillo homes to anyone. Issue with armadillo homes is that they are more concerned with quantity not quality builds.
Laredo, TX, on Aug 23, 2022
I'm experiencing a lot on concrete cracks, tile cracks. They have been addressed but on a home this new incidents of this nature should not be happening. You make a very nice home but more attention to detail needs to take place
Laredo, TX, on Jun 03, 2022
[Translated from ES] I met the deadlines established from the beginning. No quality issues
Laredo, TX, on May 09, 2022
Communication between preferred lender and Armadillo was below par. Contracted date changed officially by contract 4 times before actual close with additional fees being incurred and no credit from the builder
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on Jul 07, 2024
I am very satisfied with the customer service I’ve received. Anytime I have an issue. I do the maintenance request and Armadillo Homes send a representative ASAP and he takes care of everything.
Laredo, on Apr 29, 2024
As of today, i have really appreciated the experience and commitment of your employees.
Laredo, on Mar 24, 2024
The backyard hasn't been level for drainage, and they haven't fixed the hole blocking the driveway; this are the main complaints.
Laredo, on Feb 01, 2024
I have no negative comments, the customer service has been following up with feedback on our home and reaching out to us to inquire if we have any issues. With busy lives, we do not get the chance to make comments, therefore, i appreciate those phone calls.
Laredo, on Sep 16, 2023
The communication and responsiveness of the Home Supervisor [name removed] is second to none. He provided a direct line of communication with him and I thought that would be limited up to the first month of owning the home but I was wrong. He has continued to assist me with many small repairs in my household. He has made being an Armadillo home owner very pleasant. Thank you armadillo and thank you [name removed]!
Laredo, on Mar 08, 2023
They have been coming to make repairs as requested, but sometimes make things worse. It’s like should I risk asking for a repair because they might mess it up more.
Laredo, on Oct 10, 2022
[Translated from ES] In some part of the service yes.
Laredo, on Sep 10, 2022
constantly calling for stuff. Promised replacement and was never done. Doors screeches and sometimes locks you in restroom.
Laredo, on Sep 01, 2022
The time to address warranty issues is excessive. I am still waiting on an issue to be resolved from March. I also have 2 other warranty issues that have been acknowledged, but not addressed.
Laredo, on Aug 31, 2022
[Translated from ES] Bad job done on warranties I'm still waiting for them to fix one of the cabinet doors Water leaks through all the windows and the request was to make a hole under the windows horrible job I have 3 windows that they are going to change and nothing
Laredo, on May 08, 2022
Still waiting on a replacement window “cracked during the initial installation. With that being said, Armidillo has been pretty attentive in responding to our home needs during the break in phase.
Laredo, on May 31, 2021
First, the customer care experience was awful. I put in for warranty service just one time and the young man who was sent to provide customer care was absolutely awful. He was argumentative, had a bad temper, was extra disorganized and confrontational. We asked him to see himself out after making us waste two full days (missing work, making arrangements for the kids, and letting several people come into our home during a pandemic). He sent people to come do work without notifying me first after telling me that if I agreed to them doing the work my warranty would no longer be good (carpet). He asked the granite guy to remove and fix the faucet because "he always does it that way". We told him that we wanted things done right and that we thought the faucet would be more of a plumber job. He disagreed and tried to tell us we had to accept whatever quality of work he could provide because we are the ones asking for service. It was a horrible experience. I have to put in another service order for some work that stayed pending that was promised and never fulfilled and I am dreading having to make a service call. I don't care about the drawing entry for my feedback, I am providing you this feedback in hopes that you truly value your customers and their experience and that the quality of service is reviewed and improved.
Laredo, on May 19, 2021
Well last time it rained we had a water leak they came and they supposedly fixed it by just adding a silicon type product “do not agree with that type of solution, so last night with the storm that came through the area we had a leak in the same location i really hope they don’t want to do a quick fix patch work i think they for the amount of money we paid for this home to be doing a quick fix is not the solution ...
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on Dec 21, 2023
Slow to respond to warranty claims. Most of the time they would just show up in the middle of the day to fix things. Luckily my wife was home most of the time. Many of the items in the house were either cheap made or thrown together too quickly.
Laredo, on Aug 10, 2023
Home was not ready on original due date. Home was not cleaned prior to moving in. Paint drippings were all over the living room floor. Still there.
Laredo, on Jun 26, 2023
The area in where the homes are located is perfect. But when they construct a home, they could be cleaner. When they build a home they will leave trash dumpsters behind. I have one in of the house that hasn't been taken away.
Laredo, on May 13, 2023
[Translated from ES] The design and distribution of areas within the house
Laredo, on Apr 30, 2023
I disliked the fact that warranty claims were not promptly and affectively resolved.
Laredo, on Mar 10, 2023
house came with a damage cabinet door since march 26, 2022 it’s been almost a year and still waiting for it. Fan broke down two times, a/c broke down once, had to fix my sprinkler system myself after it was constantly leaking
Laredo, on Mar 02, 2023
First time home buyer Y los detalles de la casa muy mal y el servicio al cliente muy mal