Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Laredo, on Mar 08, 2023
They have been coming to make repairs as requested, but sometimes make things worse. It’s like should I risk asking for a repair because they might mess it up more.
Laredo, Tx, on May 08, 2023
The Distinguishing factor as to why my Experience was as great as it was is due to my Sales Representative Mr. [name removed]. Anytime I felt something wasn’t right, I would reach out and he would get it corrected. I feel that such a big purchase requires an attentive representative and that’s exactly what I got with Mr. [name removed]! I also must give my props to the house supervisor [name removed] who either showed up himself or get someone to attend to my concerns. They are a dynamic duo that helped get our home to the way we wanted it to be!
Laredo, on May 13, 2023
[Translated from ES] The design and distribution of areas within the house
Laredo, TX, on Apr 08, 2023
Sales rep would call me every week for updates on the house, but then stopped. On closing day he didn’t even show up to the closing and just left the keys to my house inside my house because he had a commitment with his son. My deposit needed to be given back since it wasn’t deducted at closing it took over two weeks for me to get it back. Window hasn’t been fixed and water filter has not been installed guy came by once unannounced and never came back even though we said come back tomorrow. Now that it’s rained we realize we need gutters water falls right at the entrance of the house so who ever is entering is getting all the water from the roof.
Laredo, on Apr 30, 2023
I disliked the fact that warranty claims were not promptly and affectively resolved.
Laredo, on Oct 10, 2022
[Translated from ES] In some part of the service yes.
Laredo, on Mar 10, 2023
house came with a damage cabinet door since march 26, 2022 it’s been almost a year and still waiting for it. Fan broke down two times, a/c broke down once, had to fix my sprinkler system myself after it was constantly leaking
Laredo, TX, on Mar 22, 2023
Me gusto la atencion y disposicion del vendedor Sr. [name removed]. Todas mis dudas fueron contestadas y atendidas, su amabilidad y en todo momento disponible y atento. Felicidades por tener personas agradables en su compañia ,exitosas ventas.
Laredo, on Sep 10, 2022
constantly calling for stuff. Promised replacement and was never done. Doors screeches and sometimes locks you in restroom.
Laredo, on Mar 02, 2023
First time home buyer Y los detalles de la casa muy mal y el servicio al cliente muy mal
Laredo, TX, on Mar 09, 2023
Minimal effort was given on multiple items. Examples: Windows have gaps on sides due to it not being square. Multiple caulking areas looked like someone with no experience did them. Kitchen lighting only has one switch, if I'm in the living room area or I'm headed to my room, I can't turn them off unless I head back to the hall before the kitchen to turn them off then walk through the kitchen in the dark to my room. Many other minor items. Just feels like the house was rushed to be finished.
Laredo, on Oct 28, 2021
The Armadillo Staff was great! I marked down the quality of the home because the brick and foundation are already cracking.
Laredo, TX, on Dec 01, 2022
Nothing to dislike, extraordinary service and great people that service with integrity
Laredo, on Sep 01, 2022
The time to address warranty issues is excessive. I am still waiting on an issue to be resolved from March. I also have 2 other warranty issues that have been acknowledged, but not addressed.
Laredo, TX, on Oct 20, 2022
Excellent communication and service. Some issues with upgrades, door hardware and closet lighting.
Laredo, on Aug 31, 2022
[Translated from ES] Bad job done on warranties I'm still waiting for them to fix one of the cabinet doors Water leaks through all the windows and the request was to make a hole under the windows horrible job I have 3 windows that they are going to change and nothing
Laredo, TX, on Oct 18, 2022
1)Second floor issues: a)Master Bedroom door to bath not closing same bath door to walk-in closet same issue b)Wall outside of master bedroom fractured c)Second bathtub broken 2) First floor issues: a) kitchen roof with fracture 3) Main entrance issue: a) Main access stairs are getting separate from house structure b) Driveway is also moving up from the rest of the house
Laredo, TX, on Oct 13, 2022
We really enjoyed the communication and guidance from [name removed]. We disliked [name removed]’s lack of communication and lack of professionalism. We honestly feel like he does not care. He turned in the house we a lot of work pending. And braden paid no attention to our concerns. The workers lack training in their craft. They left everything crooked in the house. Nothing makes sense. Some areas start flush and end not flushed. Lines are crooked, paint lines are crooked. [name removed] was pending to be sanded down before painting. Chucks of paint goop left in house. It goes on and on. On top of that they left trash everywhere and a portable potty next to our home.
Laredo, on May 08, 2022
Still waiting on a replacement window “cracked during the initial installation. With that being said, Armidillo has been pretty attentive in responding to our home needs during the break in phase.
Laredo, TX, on Oct 01, 2022
Home wasn’t completed on time and I had to book a hotel for 2 weeks and spent over a thousand. Home has several issues that have yet to be resolved. Already submitted a warranty request but issues still haven’t been resolved. When I moved in home was cleaned. They send a cleaning crew that did a horrible job cleaning the floors. Dust everywhere, to include banister, rails, shelves and countertops. Would not recommend Armadillo homes to anyone. Issue with armadillo homes is that they are more concerned with quantity not quality builds.
Laredo, on May 31, 2021
First, the customer care experience was awful. I put in for warranty service just one time and the young man who was sent to provide customer care was absolutely awful. He was argumentative, had a bad temper, was extra disorganized and confrontational. We asked him to see himself out after making us waste two full days (missing work, making arrangements for the kids, and letting several people come into our home during a pandemic). He sent people to come do work without notifying me first after telling me that if I agreed to them doing the work my warranty would no longer be good (carpet). He asked the granite guy to remove and fix the faucet because "he always does it that way". We told him that we wanted things done right and that we thought the faucet would be more of a plumber job. He disagreed and tried to tell us we had to accept whatever quality of work he could provide because we are the ones asking for service. It was a horrible experience. I have to put in another service order for some work that stayed pending that was promised and never fulfilled and I am dreading having to make a service call. I don't care about the drawing entry for my feedback, I am providing you this feedback in hopes that you truly value your customers and their experience and that the quality of service is reviewed and improved.
Laredo, TX, on Aug 23, 2022
I'm experiencing a lot on concrete cracks, tile cracks. They have been addressed but on a home this new incidents of this nature should not be happening. You make a very nice home but more attention to detail needs to take place
Laredo, on May 19, 2021
Well last time it rained we had a water leak they came and they supposedly fixed it by just adding a silicon type product “do not agree with that type of solution, so last night with the storm that came through the area we had a leak in the same location i really hope they don’t want to do a quick fix patch work i think they for the amount of money we paid for this home to be doing a quick fix is not the solution ...
Laredo, TX, on Jun 03, 2022
[Translated from ES] I met the deadlines established from the beginning. No quality issues
Laredo, TX, on May 09, 2022
Communication between preferred lender and Armadillo was below par. Contracted date changed officially by contract 4 times before actual close with additional fees being incurred and no credit from the builder
Laredo, TX, on May 02, 2022
cabinets still not installed, damaged grass called many times told someone would show up. No one has
Laredo, TX, on May 02, 2022
The home is beautiful, however I am still waiting for a couple of fixes on the home. It has been 1 month since I moved in.
Laredo, TX, on Apr 03, 2022
The one thing that I disliked about my experience was the lack of communication. If everyone had been honest about the time frame of completion of the house it would have made a huge difference. They gave us a date and would constantly keep changing. Due to a specific date they gave us we made arrangements to sell our home but when the time came they said not till next month. After that then that time came by and they catapulted the completed time to 2 months later. Not only that but when they told us they would have the house ready in a few days they would come back to us saying the backsplash we had chosen they no longer had so we had to rush to pick different items. Why did they wait the day they were suppose to work on the backsplash to tell us they didn't have it? Knowing ahead would have helped avoid further delay. Same thing happened with the tile, quartz and stone for the exterior of the home. Most importantly it wouldn't have been a big deal if they were just honest with the time frame and communicate effectively throughout the process and prepare effectively with materials before the actual day that they will be working on.
Laredo, TX, on Jan 14, 2022
No prebuild meeting held, garage door color not agreed on, walk through notes not completed, electrical issues, poor quality of fixtures and mirrors, cement scrap never picked up from back yard, new home paint samples not given and armadillo move in gift not received
Laredo, TX, on Nov 19, 2021
[Translated from KO] I am very satisfied that it was performed on time according to the contracted schedule, and repairs for defects were promptly handled after moving in.
Laredo, TX, on Nov 05, 2021
They kept us informed about the construction of the house and they met the deadlines set by them. There were some issues with the house, like the shower facet was not correctly installed causing a water leak, the gate was not properly installed cause the outside gate not to close. Over all I am delighted with the house
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, Tx, on May 08, 2023
The Distinguishing factor as to why my Experience was as great as it was is due to my Sales Representative Mr. [name removed]. Anytime I felt something wasn’t right, I would reach out and he would get it corrected. I feel that such a big purchase requires an attentive representative and that’s exactly what I got with Mr. [name removed]! I also must give my props to the house supervisor [name removed] who either showed up himself or get someone to attend to my concerns. They are a dynamic duo that helped get our home to the way we wanted it to be!
Laredo, TX, on Apr 08, 2023
Sales rep would call me every week for updates on the house, but then stopped. On closing day he didn’t even show up to the closing and just left the keys to my house inside my house because he had a commitment with his son. My deposit needed to be given back since it wasn’t deducted at closing it took over two weeks for me to get it back. Window hasn’t been fixed and water filter has not been installed guy came by once unannounced and never came back even though we said come back tomorrow. Now that it’s rained we realize we need gutters water falls right at the entrance of the house so who ever is entering is getting all the water from the roof.
Laredo, TX, on Mar 22, 2023
Me gusto la atencion y disposicion del vendedor Sr. [name removed]. Todas mis dudas fueron contestadas y atendidas, su amabilidad y en todo momento disponible y atento. Felicidades por tener personas agradables en su compañia ,exitosas ventas.
Laredo, TX, on Mar 09, 2023
Minimal effort was given on multiple items. Examples: Windows have gaps on sides due to it not being square. Multiple caulking areas looked like someone with no experience did them. Kitchen lighting only has one switch, if I'm in the living room area or I'm headed to my room, I can't turn them off unless I head back to the hall before the kitchen to turn them off then walk through the kitchen in the dark to my room. Many other minor items. Just feels like the house was rushed to be finished.
Laredo, TX, on Dec 01, 2022
Nothing to dislike, extraordinary service and great people that service with integrity
Laredo, TX, on Oct 20, 2022
Excellent communication and service. Some issues with upgrades, door hardware and closet lighting.
Laredo, TX, on Oct 18, 2022
1)Second floor issues: a)Master Bedroom door to bath not closing same bath door to walk-in closet same issue b)Wall outside of master bedroom fractured c)Second bathtub broken 2) First floor issues: a) kitchen roof with fracture 3) Main entrance issue: a) Main access stairs are getting separate from house structure b) Driveway is also moving up from the rest of the house
Laredo, TX, on Oct 13, 2022
We really enjoyed the communication and guidance from [name removed]. We disliked [name removed]’s lack of communication and lack of professionalism. We honestly feel like he does not care. He turned in the house we a lot of work pending. And braden paid no attention to our concerns. The workers lack training in their craft. They left everything crooked in the house. Nothing makes sense. Some areas start flush and end not flushed. Lines are crooked, paint lines are crooked. [name removed] was pending to be sanded down before painting. Chucks of paint goop left in house. It goes on and on. On top of that they left trash everywhere and a portable potty next to our home.
Laredo, TX, on Oct 01, 2022
Home wasn’t completed on time and I had to book a hotel for 2 weeks and spent over a thousand. Home has several issues that have yet to be resolved. Already submitted a warranty request but issues still haven’t been resolved. When I moved in home was cleaned. They send a cleaning crew that did a horrible job cleaning the floors. Dust everywhere, to include banister, rails, shelves and countertops. Would not recommend Armadillo homes to anyone. Issue with armadillo homes is that they are more concerned with quantity not quality builds.
Laredo, TX, on Aug 23, 2022
I'm experiencing a lot on concrete cracks, tile cracks. They have been addressed but on a home this new incidents of this nature should not be happening. You make a very nice home but more attention to detail needs to take place
Laredo, TX, on Jun 03, 2022
[Translated from ES] I met the deadlines established from the beginning. No quality issues
Laredo, TX, on May 09, 2022
Communication between preferred lender and Armadillo was below par. Contracted date changed officially by contract 4 times before actual close with additional fees being incurred and no credit from the builder
Laredo, TX, on May 02, 2022
cabinets still not installed, damaged grass called many times told someone would show up. No one has
Laredo, TX, on May 02, 2022
The home is beautiful, however I am still waiting for a couple of fixes on the home. It has been 1 month since I moved in.
Laredo, TX, on Apr 03, 2022
The one thing that I disliked about my experience was the lack of communication. If everyone had been honest about the time frame of completion of the house it would have made a huge difference. They gave us a date and would constantly keep changing. Due to a specific date they gave us we made arrangements to sell our home but when the time came they said not till next month. After that then that time came by and they catapulted the completed time to 2 months later. Not only that but when they told us they would have the house ready in a few days they would come back to us saying the backsplash we had chosen they no longer had so we had to rush to pick different items. Why did they wait the day they were suppose to work on the backsplash to tell us they didn't have it? Knowing ahead would have helped avoid further delay. Same thing happened with the tile, quartz and stone for the exterior of the home. Most importantly it wouldn't have been a big deal if they were just honest with the time frame and communicate effectively throughout the process and prepare effectively with materials before the actual day that they will be working on.
Laredo, TX, on Jan 14, 2022
No prebuild meeting held, garage door color not agreed on, walk through notes not completed, electrical issues, poor quality of fixtures and mirrors, cement scrap never picked up from back yard, new home paint samples not given and armadillo move in gift not received
Laredo, TX, on Nov 19, 2021
[Translated from KO] I am very satisfied that it was performed on time according to the contracted schedule, and repairs for defects were promptly handled after moving in.
Laredo, TX, on Nov 05, 2021
They kept us informed about the construction of the house and they met the deadlines set by them. There were some issues with the house, like the shower facet was not correctly installed causing a water leak, the gate was not properly installed cause the outside gate not to close. Over all I am delighted with the house
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on Mar 08, 2023
They have been coming to make repairs as requested, but sometimes make things worse. It’s like should I risk asking for a repair because they might mess it up more.
Laredo, on Oct 10, 2022
[Translated from ES] In some part of the service yes.
Laredo, on Sep 10, 2022
constantly calling for stuff. Promised replacement and was never done. Doors screeches and sometimes locks you in restroom.
Laredo, on Sep 01, 2022
The time to address warranty issues is excessive. I am still waiting on an issue to be resolved from March. I also have 2 other warranty issues that have been acknowledged, but not addressed.
Laredo, on Aug 31, 2022
[Translated from ES] Bad job done on warranties I'm still waiting for them to fix one of the cabinet doors Water leaks through all the windows and the request was to make a hole under the windows horrible job I have 3 windows that they are going to change and nothing
Laredo, on May 08, 2022
Still waiting on a replacement window “cracked during the initial installation. With that being said, Armidillo has been pretty attentive in responding to our home needs during the break in phase.
Laredo, on May 31, 2021
First, the customer care experience was awful. I put in for warranty service just one time and the young man who was sent to provide customer care was absolutely awful. He was argumentative, had a bad temper, was extra disorganized and confrontational. We asked him to see himself out after making us waste two full days (missing work, making arrangements for the kids, and letting several people come into our home during a pandemic). He sent people to come do work without notifying me first after telling me that if I agreed to them doing the work my warranty would no longer be good (carpet). He asked the granite guy to remove and fix the faucet because "he always does it that way". We told him that we wanted things done right and that we thought the faucet would be more of a plumber job. He disagreed and tried to tell us we had to accept whatever quality of work he could provide because we are the ones asking for service. It was a horrible experience. I have to put in another service order for some work that stayed pending that was promised and never fulfilled and I am dreading having to make a service call. I don't care about the drawing entry for my feedback, I am providing you this feedback in hopes that you truly value your customers and their experience and that the quality of service is reviewed and improved.
Laredo, on May 19, 2021
Well last time it rained we had a water leak they came and they supposedly fixed it by just adding a silicon type product “do not agree with that type of solution, so last night with the storm that came through the area we had a leak in the same location i really hope they don’t want to do a quick fix patch work i think they for the amount of money we paid for this home to be doing a quick fix is not the solution ...
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on May 13, 2023
[Translated from ES] The design and distribution of areas within the house
Laredo, on Apr 30, 2023
I disliked the fact that warranty claims were not promptly and affectively resolved.
Laredo, on Mar 10, 2023
house came with a damage cabinet door since march 26, 2022 it’s been almost a year and still waiting for it. Fan broke down two times, a/c broke down once, had to fix my sprinkler system myself after it was constantly leaking
Laredo, on Mar 02, 2023
First time home buyer Y los detalles de la casa muy mal y el servicio al cliente muy mal