Homebuilder Ratings & Reviews

Armadillo Homes Reviews

373 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Laredo, TX, on Jul 25, 2021

[Translated from ES] I have not occupied it yet

5.0
Verified Homeowner
Laredo, TX, on Jul 25, 2021

I like everything of my purchase of my new home

5.0
Verified Homeowner
Laredo, TX, on Jul 19, 2021

[Translated from ES] The speed and ease with which the process was completed, I thought it would be more difficult and time consuming but with the help they gave us, everything flowed correctly, thank you!

4.9
Verified Homeowner
Laredo, TX, on Jul 13, 2021

The buying experience was good even though we had alot of bumps along the road due to the pandemic and shortages. With the quality of the house we have been having small issues that need to be fixed

4.9
Verified Homeowner
Laredo, TX, on Jul 01, 2021

Fair service

4.5
Verified Homeowner
Laredo, TX, on Jun 20, 2021

My showers don’t work have not worked right for a while and every time I complain about it nothing gets fixed

2.9
Verified Homeowner
Laredo, TX, on Jun 20, 2021

[name removed] fixing items under warranty in a timely manner is not good service. Showing up at the house with out letting the customer know ahead of time and them blaming the customer cause they are not home.

3.2
Verified Homeowner
Laredo, TX, on Jun 18, 2021

I was promised a few things and it was never fulfilled.

3.5
Verified Homeowner
Laredo, TX, on Jun 14, 2021

My second home from Armadilo

5.0
Verified Homeowner
Laredo, TX, on Jun 08, 2021

the help and communication was great

4.9
Verified Homeowner
Laredo, TX, on Jun 06, 2021

Everything from the initial process of buying my hope to closing and obtaining my keys!

5.0
Verified Homeowner
Laredo, TX, on Jun 01, 2021

I like my sales representative [name removed] she is the best she help us with everything she's the best

4.9
Verified Homeowner
Laredo, TX, on May 31, 2021

First, the customer care experience was awful. I put in for warranty service just one time and the young man who was sent to provide customer care was absolutely awful. He was argumentative, had a bad temper, was extra disorganized and confrontational. We asked him to see himself out after making us waste two full days (missing work, making arrangements for the kids, and letting several people come into our home during a pandemic). He sent people to come do work without notifying me first after telling me that if I agreed to them doing the work my warranty would no longer be good (carpet). He asked the granite guy to remove and fix the faucet because "he always does it that way". We told him that we wanted things done right and that we thought the faucet would be more of a plumber job. He disagreed and tried to tell us we had to accept whatever quality of work he could provide because we are the ones asking for service. It was a horrible experience. I have to put in another service order for some work that stayed pending that was promised and never fulfilled and I am dreading having to make a service call. I don't care about the drawing entry for my feedback, I am providing you this feedback in hopes that you truly value your customers and their experience and that the quality of service is reviewed and improved.

0.5
Verified Homeowner
Laredo, TX, on May 28, 2021

Fast service when warranty requests were input.

5.0
Verified Homeowner
Laredo, TX, on May 27, 2021

When we were buying our house “[name removed]” the lady selling our house told us that we were going to have a brick wall fence on the back of the house and that by December it will be done. My neighbors were also promised that you all were going to build a brick wall fence on the back, just like the other houses. When we called they told us that it is not going to be built. We bought our home also because we were told that we were going to have a brick wall fence on the back. We feel it is dangerous for our kids due to the fact that there is always activities going on such as undocumented migrants in back of our houses and on the side of the house and also we need a speed bump because there are cars going so fast and we have children riding their bicycles and scooters in the neighborhood. I do not recommend armadillo to anyone because of the false advertisement and didn’t go through what they promised.

4.3
Verified Homeowner
Laredo, TX, on May 25, 2021

I have called 3 or 4 times since I purchased my home on July 2020 about SEVERAL things that need fixing. No one has reached back to me. I understand we were in the middle of the pandemic, but it is ridiculous at this point how no one cared to even call me back. I’ve seen Armadillo trucks around fixing my neighbors houses, except for mine. I would not recommend anyone purchasing a home from you all of this is the kind of stuff they’re going to be going through.

3.0
Verified Homeowner
Laredo, TX, on May 24, 2021

Attn to detail was lacking. Fit and finish of trim , paint, siding and many other details were lacking.

3.4
Verified Homeowner
Laredo, TX, on May 21, 2021

At the beginning everything was great. It wasn’t until close to move in that it was hell. Our rep did not go to our closing, we signed our closing documents at 1030am and were not giving the keys to our home until 5pm. We had scheduled movers at 1pm that we had to cancel because of this. Our side gate was not built sturdy, they did not fix some details that were mentioned during the walk through, our rep got very rude with us after move in, only cared about making his sale and getting his commission. (I have the conversation saved as proof) he always said he would be there at a certain time and was never on time.

3.2
Verified Homeowner
Laredo, TX, on May 19, 2021

Well last time it rained we had a water leak they came and they supposedly fixed it by just adding a silicon type product “do not agree with that type of solution, so last night with the storm that came through the area we had a leak in the same location i really hope they don’t want to do a quick fix patch work i think they for the amount of money we paid for this home to be doing a quick fix is not the solution ...

3.1
Verified Homeowner
Laredo, TX, on May 19, 2021

Everytime I call, somebody comes out almost immediately. A+

5.0
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.