Homebuilder Ratings & Reviews

Armadillo Homes Reviews

319 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.1
Customers' overall satisfaction
3.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Laredo, TX, on Feb 06, 2023

The attention and service we received.

4.8
Verified Homeowner
Laredo, TX, on Feb 05, 2023

Excellent service from sales rep to builder prior closing. No complains in that perpetuar. What I really didn’t like was the quality I receive the house. Outlets not working and air vents not working well. Should of been checked to make sure there working order. Good thing with the warranty provided it will solve this issue.

4.9
Verified Homeowner
Laredo, TX, on Feb 03, 2023

Excellent service from armadillo crew but specially from mr. [name removed]

5.0
Verified Homeowner
Laredo, TX, on Jan 27, 2023

To start, the construction of the home is very poor. Our cabinets were hung extremely uneven, countertop slants to one end causing water to run off, as well as an eye sore noticing the slant. Tile is uneven throughout home. Other items that need attention as well. Called the emergency line on a Saturday (5 days ago) still have not received a call back. We are currently waiting on many items to be completed which we had someone come to look at the item (2 weeks ago) and were told they would get things scheduled. Someone was only sent out for 1 of the items (which was not completed properly and still need fixed) and I have received 0 communication on the remaining items. So frustrating. Poor quality home and even worse communication.

2.1
Verified Homeowner
Laredo, TX, on Jan 25, 2023

Easy process

5.0
Verified Homeowner
Laredo, TX, on Jan 25, 2023

Everything was good

5.0
Verified Homeowner
Laredo, TX, on Jan 15, 2023

Still pending cabinet door since we moved in and it’s almost a year and not completed

3.8
Verified Homeowner
Laredo, TX, on Jan 09, 2023

Usually, they turn back quickly and ready to help.

3.9
Verified Homeowner
Laredo, TX, on Jan 08, 2023

[Translated from ES] Everything, [name removed] is very good at what he does and he takes care of you with pleasure.

4.8
Verified Homeowner
Laredo, TX, on Jan 07, 2023

The overall experience is horrible, from the bridging when my sales person was changed without notice. The new sales rep that was in charge of our contract was completely new and under training with our sale, home was built almost a year after we had signed our contract, builders didn’t follow contract and made mistakes like placing laminate floors instead of the tile floors that were stated in the contract for the first floor. Customer service is barely taking care of all the issues that the home has when my warranty is about to expire… Overall horrible experience

2.5
Verified Homeowner
Laredo, TX, on Dec 28, 2022

I liked all the great customer service I received when I started the process.

5.0
Verified Homeowner
Laredo, TX, on Dec 10, 2022

[Translated from ES] They are very nice

4.9
Verified Homeowner
Laredo, TX, on Dec 08, 2022

[name removed]

5.0
Verified Homeowner
Laredo, TX, on Dec 01, 2022

Nothing to dislike, extraordinary service and great people that service with integrity

5.0
Verified Homeowner
Laredo, TX, on Nov 29, 2022

Excellent

5.0
Verified Homeowner
Laredo, TX, on Nov 29, 2022

[name removed] who was in charge of helping me out was awesome and would always go out of his way to help me. That’s the only thing that I have liked about the customer care. Besides that, it’s been a pain to ask for help. I’ve been waiting for the water filter that I was promised for the past 6 months

4.1
Verified Homeowner
Laredo, TX, on Nov 19, 2022

If I could go back on time i would of never purchased my home with Armadillo Homes! I am still waiting to have many repairs done. Starting with director G*** a very dishonest person who lies to get away with company responsabilices. Had to go to extra expenses to be able to partially move inn after almost of a month of closing date. I would never recommend this company. Only person i really owe respect would be Brandon from Mortgage, Beto, Joe from contraction, Adrian from fianance -extras, and lastly to sales rep. XXXXX isa- no longer with Armadillo and Vincent.

1.4
Verified Homeowner
Laredo, TX, on Nov 19, 2022

It was excellent service they made everything easy for me to get my home i really liked my experience during this process

5.0
Verified Homeowner
Laredo, TX, on Nov 12, 2022

Minor details, but they were fixed

5.0
Verified Homeowner
Laredo, TX, on Oct 28, 2022

Real State Agent was hard to reach, constantly failing to abide by the appointments that she herself made with us, very simple and bland in her answers no really providing the info we asked. Very polite yes, but her actual commitment to attention to customer could be better. Other than that, house has a few minor details that we addressed since the beginning. Reached out to her and the builder a few times, but no real solution has been provided until no (as in, we haven't been contacted by anyone still). House is beautiful nonetheless. and we're really comfortable with it

3.5
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.