Homebuilder Ratings & Reviews

Armadillo Homes Reviews

377 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Laredo, TX, on Jun 17, 2022

Our issues began during the initial sales process when we were given misinformation every step of the way. For instance, we were told appliances were included in the home and changes were made to the floor plan without our approval. In addition, we received no contact initiated by [name removed] after the contract was signed including status, updates, additional build options or anything related to the build process. All of his responses were sparse and unprofessional. We and our realtor had to reach out multiple times via email and phone for each question before receiving a response. For all these reasons along with an abrupt change to the upstairs floorplan without acknowledgement or approval, we decided to cancel the contract. However a different sales rep, [name removed], met with us and informed us that there were other houses that would fit what we were requesting. She also reached out to [name removed] and when we met with him, he assured us that we would be working directly with him due to the messy management by [name removed]. That promise was broken and we were instead given to another sales associate [name removed], immediately afterward. We had zero contact with [name removed] after that. We also found out during the meeting that we were supposed to be receiving weekly status updates. Up to that point we had received no updates that were initiated by Armadillo. Through the build process we were finally able to get some answers from the builder, [name removed], but we were not introduced to him until approximately two weeks before closing. [name removed] expressed exasperation that we had not been given his contact information sooner. During the final walkthrough we identified multiple issues that needed to be fixed, and some large ones which have yet to be completed two months after move in. A good example is the tile throughout the house that is uneven, chipped or broken, cement being used instead of grout, an angle grinder used to cut straight lines in the shower stalls, and excess grout. We have windows that do not line up, arches that are not straight, and a granite countertop that was cut so crookedly that it couldn't line up with the cabinets (the countertop has been fixed, the tile and arches have yet to be completely resolved). When we moved our possessions from [name removed] to Laredo on the 25th of April, the house was not complete and we had to stay in a hotel for about a week with a newborn and wait for it to be finished. The moving company we hired had to unload everything into the garage where it stayed for more than a week. The only positive thing we have to comment on is [name removed]’s communication, and [name removed] and [name removed]’s efforts to complete the outstanding items.

2.8
Verified Homeowner
Laredo, TX, on Jun 08, 2022

Warranty service and warranty personnel have been excellent and have gotten work done very quickly.

4.9
Verified Homeowner
Laredo, TX, on Jun 06, 2022

My issues was more with after moving in, during the final walkthrough a lot of little things were found inside the home that still hasn’t been taken care of as of yet. I’m hoping they can be resolved soon.

3.2
Verified Homeowner
Laredo, TX, on Jun 06, 2022

Mr. [name removed] jimenez went above and beyond great customer service and without him we couldn’t be here

4.9
Verified Homeowner
Laredo, TX, on Jun 04, 2022

As a first time home buyer one does not know what to look for. That being said once somewhat moved in noticed many things (qualities of work done on the house) that reduced the excitement of what I thought was the perfect home.

3.9
Verified Homeowner
Laredo, TX, on Jun 03, 2022

[Translated from ES] I met the deadlines established from the beginning. No quality issues

4.6
Verified Homeowner
Laredo, TX, on May 21, 2022

fast and helpful

5.0
Verified Homeowner
Laredo, TX, on May 17, 2022

Liked the Quick turnaround

4.0
Verified Homeowner
Laredo, TX, on May 13, 2022

Multiple calls for the same issue

3.4
Verified Homeowner
Laredo, TX, on May 09, 2022

Communication between preferred lender and Armadillo was below par. Contracted date changed officially by contract 4 times before actual close with additional fees being incurred and no credit from the builder

1.1
Verified Homeowner
Laredo, TX, on May 08, 2022

Still waiting on a replacement window “cracked during the initial installation. With that being said, Armidillo has been pretty attentive in responding to our home needs during the break in phase.

3.6
Verified Homeowner
Laredo, TX, on May 05, 2022

I would like for someone with an executive leadership role within the company to please call me to communicate in detail. XXX-XXX-XXXX

1.7
Verified Homeowner
Laredo, TX, on May 02, 2022

cabinets still not installed, damaged grass called many times told someone would show up. No one has

3.7
Verified Homeowner
Laredo, TX, on May 02, 2022

The home is beautiful, however I am still waiting for a couple of fixes on the home. It has been 1 month since I moved in.

4.4
Verified Homeowner
Laredo, TX, on May 01, 2022

Dislikes: lack of communication, felt we weren’t taken seriously, recommended financing was horrible ended up using another bank, still pending repairs from inspector when we closed a month ago. Likes: house has perfect layout, color scheme looks awesome, location is ideal, good size lot.

3.4
Verified Homeowner
Laredo, TX, on Apr 21, 2022

[Translated from ES] What I like is that they try to adapt to the needs of schedules. In order to address the defect.

4.8
Verified Homeowner
Laredo, TX, on Apr 18, 2022

I’ve yet to have the water filter installed at home after months of moving in…

2.1
Verified Homeowner
Laredo, TX, on Apr 10, 2022

Everything was fantastic from the beginning, but the selection process was amazing!

5.0
Verified Homeowner
Laredo, TX, on Apr 09, 2022

First of horrible experience never in my life would i think buying our first home would be as horrible as what we went through and still go through. First of, it took armadillo a year to build our home not only that we were never compensated for all the mistakes done on our home. Your manager [name removed] is a poor representation of your company, tried to drop us from our contract and greatly rude i quote" we are not coming to an agreement so I have nothing else to say" after trying to have them build our home since nothing was being done. Your builder [name removed] is useless never kept his word on fixing the mistakes in our home pointed out through out the build not even after we closed were they fixed until we had to point them out supposibly everything would be taken care of through out our walk on the home before the day of closing, they were not. Open attic door, AC was not even connected right, sink lid inside the sink hole, drainage on sinks way too tight also the light outlets all over the house were way too tight and crooked, landscaping is horrible there is still a puddle that forms as soon as you walk out to the back of the house, took them a month to try and fix still no final solution to it...bench on the mudd area wasnt fixed when pointed out until we closed, through the build the layout for the stairs had to be corrected because the stairs didnt have the rails included, overall mistake after another xero communication between Armadillo Staff I had to contantly reach out and fight for pur home to be build correctly. Oh and not to mention the colors theough out the home were changed from what we had selected so our home was build with settled options very dissappointed. They have grown on me but bot what we dreamed of for our fist home.... up to now we have not been compensated for all those issues. No welcome gift after everything we waited nor credits nor reward nothing. I would never ever recommend Armadillo to a friend or less a family member after everything we went through. We were suppose to be welcomed into The Armadillo home with excitement instead it was nothing but stress and anger. I really hipe this gets to your owner and something is done to compensate all this inconviniences we went through.

1.6
Verified Homeowner
Laredo, TX, on Apr 07, 2022

[Translated from ES] I have struggled a lot to fix problems that I have with the roof of my house

1.7
Verified Homeowner

Builder Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.