Top Homebuilder Ratings & Reviews

Armadillo Homes

Shiloh Highlands

5 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

5.0

Customer Care Experience

5.0

Home Readiness

5.0

Installation & Workmanship

5.0

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Laredo, Tx, on Jun 15, 2023

Everything well really well.

5.0
Verified Homeowner
Laredo, on Jan 04, 2024

They fix details on the house.

4.7
Verified Homeowner
Laredo, on Mar 28, 2024

The time to respond when ask for a reparation

4.5
Verified Homeowner
Laredo, Tx, on May 19, 2023

[Translated from ES] The kindness of all

4.9
Verified Homeowner
Laredo, on Oct 27, 2023

[Translated from ES] That are there pending but take time to address the problems

4.5
Verified Homeowner
Laredo, on Dec 21, 2023

Overall obvious repairs that could have been avoided. Walls, floor not aligned, uneven all over the house. Doors not closing properly. Windows not squared off by a lot not like it was off by a inch or two. Dryer vent cap not installed at all causing rain water to get into the house in the attic and make its damage all the way down to first floor ceiling. Foul odors coming from shower drains. Rain water coming in from front and back door. Garage door not properly aligned as well as the garage foundation not properly aligned. The electrical outlet in the breakfast area, dinning room, living room, outside outlet plugs breaker always tripping. Just to mention a few things we’ve experienced during short first year of owning the home.

2.6
Verified Homeowner
Laredo, TX, on Aug 25, 2022

Great communication by all parties.

4.9
Verified Homeowner
Laredo, on Nov 29, 2022

[name removed] who was in charge of helping me out was awesome and would always go out of his way to help me. That’s the only thing that I have liked about the customer care. Besides that, it’s been a pain to ask for help. I’ve been waiting for the water filter that I was promised for the past 6 months

4.1
Verified Homeowner
Laredo, on May 01, 2023

Bad quality homes! They do not fix their warranty pending items.

0.5
Verified Homeowner
Laredo, on Aug 13, 2022

[Translated from ES] I still haven't finished finishing the small defects that the house has

4.0
Verified Homeowner
Laredo, TX, on Aug 25, 2022

Everything about the house was great! I love it..

4.9
Verified Homeowner
Laredo, on Apr 23, 2023

I have not gotten any help on issues the hiuse has had since before the move in date. Such as leaks.

1.5
Verified Homeowner
Laredo, on Feb 23, 2022

They answer fast

5.0
Verified Homeowner
Laredo, TX, on Jul 29, 2022

One: Home was not completed on time, weeks later than promised. Two: Over all quality of the home, unacceptable; low quality work. Three: home was given with many pending issues, for example grout work was poor quality. They came back to fix it, and grout is still showing signs of cement etc. Also on grout, after flooring was installed, there was no care while continuing construction, some areas of the new flooring were stained and cleaning crew failed to removed them. When they came back to fix grout, the floor was stained on some areas worse than it was before.

3.2
Verified Homeowner
Laredo, on Jan 15, 2023

Still pending cabinet door since we moved in and it’s almost a year and not completed

3.8
Verified Homeowner
Laredo, on Sep 07, 2021

I liked that they were very willing to compromise on upgrades to the home.

4.9
Verified Homeowner
Laredo, on Feb 09, 2022

When they come they do address the problems but they do not come when they say they are. In the 5 months there they still have not fixed the AC

2.0
Verified Homeowner
Laredo, TX, on Jul 08, 2022

[Translated from ES] All attention and advice in the purchase

5.0
Verified Homeowner
Laredo, on May 02, 2021

Awesome people to talk with and trying there best to get you your wants and needs... my sell person ernesto murillo always on top of everything and i am very thankful with him to help me reach our dream house.

5.0
Verified Homeowner
Laredo, on Jan 10, 2022

So far everything is good

5.0
Verified Homeowner
Laredo, TX, on May 21, 2022

fast and helpful

5.0
Verified Homeowner
Laredo, on Apr 26, 2021

Pretty good models even thoe they allready have their own models done there is still a chance to modify alot of things on the houses

5.0
Verified Homeowner
Laredo, on Dec 07, 2021

My tree died the same month(June) I moved in and it hasn’t been replaced. The house is excellent with no issues.

4.0
Verified Homeowner
Laredo, TX, on Feb 09, 2022

[Translated from ES] That everything was simple first thank God

4.9
Verified Homeowner
Laredo, on Jan 08, 2021

Very beautiful big house love the backyard view

5.0
Verified Homeowner
Laredo, on Nov 23, 2021

[name removed] is garbage. [name removed] decorations on the entrance of the subdivision, still waiting for my fence to be fixed

4.8
Verified Homeowner
Laredo, TX, on Feb 04, 2022

Quality of work concerning sealing Ex. Grout for master shower tile at the top, installation of lower/bottom shower faucet in second restroom/shower, unfinished painting throughout house, loose tile, poor cleaning of floor when given the house (boot marks with mud and large smudges), damaged kitchen cabinets that have yet to be replaced among other things.

3.9
Verified Homeowner
Laredo, on Jan 07, 2021

Armadillo has not responded to several of my CONNECT CARE CONCERNS. When we have issues it takes Armadillo months to respond.

2.7
Verified Homeowner
Laredo, on May 19, 2021

Everytime I call, somebody comes out almost immediately. A+

5.0
Verified Homeowner
Laredo, TX, on Nov 11, 2021

The attention to detail from beginning to end!

5.0
Verified Homeowner
Laredo, on Mar 29, 2021

Issues with the home have been addressed in a timely manner.

4.9
Verified Homeowner
Laredo, TX, on Oct 22, 2021

Costumer service was good

4.9
Verified Homeowner
Laredo, on Feb 27, 2021

Everything checks out. No problems with warranty or customer care.

5.0
Verified Homeowner
Laredo, TX, on Sep 28, 2021

Still lacking some things to be repaired. Ceiling fan blades were scratched one tile was broken, AC not cooling the lower half of the house. Also a crack in one of the boards on the fence and some doors need adjustments

4.3
Verified Homeowner
Laredo, on Feb 17, 2021

The sales department and customer care gave me reliable contact persons for installing my kitchen appliances. Although miscommunications happened in significant amounts, I was still able to have everything done. One small yet important detail that will be difficult in the future is the location of the dishwasher slot. I am not able to open a kitchen drawer beside it unless I open the dishwasher. The drawer hits the dishwasher handle all the time. I couldn't return the dishwasher since it was a set. But all in all, Armadillo homes are the best

5.0
Verified Homeowner
Laredo, TX, on Aug 30, 2021

Nothing, everything was perfect

5.0
Verified Homeowner
Laredo, on Oct 21, 2020

Good Afternoon, I pray that you all are well. I am a little dissatisfied with the customer service that me and my family are receiving with Armadillo (Laredo). Before we close we walked the house and it was noted that there is an existing issue with my floor, it makes a noise when you walk over it and it sounds like a bar moves behind the wall (2nd floor master bedroom) they have not been able to address it and no one has been professionally about it and approached me (no one has been to my house to re-visit the issue. I have sent messages to [name removed] and Mr. [name removed] and Mr. [name removed] says that they cant take care of it because the workers dont like to wear face masks? really? I guess they forget that we speak between each other (neighboors) and I know for a fact that they already went to one of my neighbors house and fix the roof. The second thing and I already mentioned it on a different email that the feces on all 3 of my restrooms dont flush (You are more than welcomed to go to my house and use the toilet so you can see how disgusting it is to see that the feces dont go unless you flush like 6 or 7 times and you use a toilet brush (My water bill is too high - sewer). I already asked 3 of my neighbors and they have the same issue. I humbly ask for someone to help me with my problem.

2.0
Verified Homeowner
Laredo, TX, on May 16, 2021

[name removed] provided top of the line service

5.0
Verified Homeowner
Laredo, on Sep 10, 2020

At first, felt that there was several unresolved issues but were later addressed

4.7
Verified Homeowner
Laredo, TX, on May 01, 2021

I was very satisfied with the Customer Service [name removed] went out of her way since the beginning on anything we needed. The move in date was pushed back at times due to weather issues but [name removed] was always quick to respond and help with anything that was needed. Mr. [name removed] was also very involved in asnwering any questions we had. Overall we had a great experience and are extremely happy with our home.

5.0
Verified Homeowner
Laredo, on Sep 07, 2020

Customer service is excellent, Mr. [name removed] haven been very patient and eager to help

5.0
Verified Homeowner
Laredo, TX, on Mar 01, 2021

From the first time I entered Armadillo home model home, I was treated as friend. She greeted us and welcomed us in. We told her what we wanted and she explained about the different homes and gave us a tour. We immediately felt in love with [name removed]. Then we were told that we were going to be assisted by another Sales person and he was more amazing, he would contact us to explain everything that was happening as the house was being built. We called him to arrange meetings whenever we had a question or concern. He would always have an answer or would find out, meet us to see the different phases of the building of the house. At the last walk around the house with the builder before closing, we were treated as Royalty, he explained everything about the house and also took his time to answer our questions. It was so amazing and I still can’t believe that moment when I was given the door to my new Armadillo House. Thank you Mr.[name removed] [name removed] for all you did for us!

5.0
Verified Homeowner
Laredo, on Aug 09, 2020

What I do not like is that certain items inside and outside of the home need to be completely taken care of and only partial care is applied. For example, the ground outside (grass) is very unleveled and we, workers, and family have stumbled because their are depressions all over the the perimeter of the house. Customer care only added dirt (patched it) which is still unleveled. Dirt was only added where sprinkle system are at. Armadillo only covers the surface not the whole problem. Our front door keeps having issues as to light coming in, but they only added padding instead of fixing the door or the frame. My door is still very unleveled.

4.0
Verified Homeowner
Laredo, TX, on Feb 06, 2021

Nothing

5.0
Verified Homeowner
Laredo, on Jul 02, 2020

I have had to place multiple calls to multiple people for certain issues that we have had the house. It should not have to be that way, if you have a Maintenance Manager/Director that person should answer your call at Any given time. It’s extremely unprofessional for a person with such capacity to not answer or return ones call in an appropriate amount of time.

0.8
Verified Homeowner
Laredo, TX, on Jan 25, 2021

Items that were identified during the pre-closing inspection were NOT fixed. I found them again after closing. 1 of the items I am STILL waiting on being fixed.

4.1
Verified Homeowner
Laredo, TX, on Jan 17, 2021

The fast process and the quality of the new home.

5.0
Verified Homeowner
Laredo, TX, on Nov 28, 2020

The sales associates are great, but I feel the home gets very warm and does not ventilate well. Overall I love our home, and am happy with our purchase.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Laredo, Tx, on Jun 15, 2023

Everything well really well.

5.0
Verified Homeowner
Laredo, Tx, on May 19, 2023

[Translated from ES] The kindness of all

4.9
Verified Homeowner
Laredo, TX, on Aug 25, 2022

Great communication by all parties.

4.9
Verified Homeowner
Laredo, TX, on Aug 25, 2022

Everything about the house was great! I love it..

4.9
Verified Homeowner
Laredo, TX, on Jul 29, 2022

One: Home was not completed on time, weeks later than promised. Two: Over all quality of the home, unacceptable; low quality work. Three: home was given with many pending issues, for example grout work was poor quality. They came back to fix it, and grout is still showing signs of cement etc. Also on grout, after flooring was installed, there was no care while continuing construction, some areas of the new flooring were stained and cleaning crew failed to removed them. When they came back to fix grout, the floor was stained on some areas worse than it was before.

3.2
Verified Homeowner
Laredo, TX, on Jul 08, 2022

[Translated from ES] All attention and advice in the purchase

5.0
Verified Homeowner
Laredo, TX, on May 21, 2022

fast and helpful

5.0
Verified Homeowner
Laredo, TX, on Feb 09, 2022

[Translated from ES] That everything was simple first thank God

4.9
Verified Homeowner
Laredo, TX, on Feb 04, 2022

Quality of work concerning sealing Ex. Grout for master shower tile at the top, installation of lower/bottom shower faucet in second restroom/shower, unfinished painting throughout house, loose tile, poor cleaning of floor when given the house (boot marks with mud and large smudges), damaged kitchen cabinets that have yet to be replaced among other things.

3.9
Verified Homeowner
Laredo, TX, on Nov 11, 2021

The attention to detail from beginning to end!

5.0
Verified Homeowner
Laredo, TX, on Oct 22, 2021

Costumer service was good

4.9
Verified Homeowner
Laredo, TX, on Sep 28, 2021

Still lacking some things to be repaired. Ceiling fan blades were scratched one tile was broken, AC not cooling the lower half of the house. Also a crack in one of the boards on the fence and some doors need adjustments

4.3
Verified Homeowner
Laredo, TX, on Aug 30, 2021

Nothing, everything was perfect

5.0
Verified Homeowner
Laredo, TX, on May 16, 2021

[name removed] provided top of the line service

5.0
Verified Homeowner
Laredo, TX, on May 01, 2021

I was very satisfied with the Customer Service [name removed] went out of her way since the beginning on anything we needed. The move in date was pushed back at times due to weather issues but [name removed] was always quick to respond and help with anything that was needed. Mr. [name removed] was also very involved in asnwering any questions we had. Overall we had a great experience and are extremely happy with our home.

5.0
Verified Homeowner
Laredo, TX, on Mar 01, 2021

From the first time I entered Armadillo home model home, I was treated as friend. She greeted us and welcomed us in. We told her what we wanted and she explained about the different homes and gave us a tour. We immediately felt in love with [name removed]. Then we were told that we were going to be assisted by another Sales person and he was more amazing, he would contact us to explain everything that was happening as the house was being built. We called him to arrange meetings whenever we had a question or concern. He would always have an answer or would find out, meet us to see the different phases of the building of the house. At the last walk around the house with the builder before closing, we were treated as Royalty, he explained everything about the house and also took his time to answer our questions. It was so amazing and I still can’t believe that moment when I was given the door to my new Armadillo House. Thank you Mr.[name removed] [name removed] for all you did for us!

5.0
Verified Homeowner
Laredo, TX, on Feb 06, 2021

Nothing

5.0
Verified Homeowner
Laredo, TX, on Jan 25, 2021

Items that were identified during the pre-closing inspection were NOT fixed. I found them again after closing. 1 of the items I am STILL waiting on being fixed.

4.1
Verified Homeowner
Laredo, TX, on Jan 17, 2021

The fast process and the quality of the new home.

5.0
Verified Homeowner
Laredo, TX, on Nov 28, 2020

The sales associates are great, but I feel the home gets very warm and does not ventilate well. Overall I love our home, and am happy with our purchase.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Laredo, on Jan 04, 2024

They fix details on the house.

4.7
Verified Homeowner
Laredo, on Oct 27, 2023

[Translated from ES] That are there pending but take time to address the problems

4.5
Verified Homeowner
Laredo, on Nov 29, 2022

[name removed] who was in charge of helping me out was awesome and would always go out of his way to help me. That’s the only thing that I have liked about the customer care. Besides that, it’s been a pain to ask for help. I’ve been waiting for the water filter that I was promised for the past 6 months

4.1
Verified Homeowner
Laredo, on Aug 13, 2022

[Translated from ES] I still haven't finished finishing the small defects that the house has

4.0
Verified Homeowner
Laredo, on Feb 23, 2022

They answer fast

5.0
Verified Homeowner
Laredo, on Feb 09, 2022

When they come they do address the problems but they do not come when they say they are. In the 5 months there they still have not fixed the AC

2.0
Verified Homeowner
Laredo, on Jan 10, 2022

So far everything is good

5.0
Verified Homeowner
Laredo, on Dec 07, 2021

My tree died the same month(June) I moved in and it hasn’t been replaced. The house is excellent with no issues.

4.0
Verified Homeowner
Laredo, on Nov 23, 2021

[name removed] is garbage. [name removed] decorations on the entrance of the subdivision, still waiting for my fence to be fixed

4.8
Verified Homeowner
Laredo, on May 19, 2021

Everytime I call, somebody comes out almost immediately. A+

5.0
Verified Homeowner
Laredo, on Mar 29, 2021

Issues with the home have been addressed in a timely manner.

4.9
Verified Homeowner
Laredo, on Feb 27, 2021

Everything checks out. No problems with warranty or customer care.

5.0
Verified Homeowner
Laredo, on Feb 17, 2021

The sales department and customer care gave me reliable contact persons for installing my kitchen appliances. Although miscommunications happened in significant amounts, I was still able to have everything done. One small yet important detail that will be difficult in the future is the location of the dishwasher slot. I am not able to open a kitchen drawer beside it unless I open the dishwasher. The drawer hits the dishwasher handle all the time. I couldn't return the dishwasher since it was a set. But all in all, Armadillo homes are the best

5.0
Verified Homeowner
Laredo, on Oct 21, 2020

Good Afternoon, I pray that you all are well. I am a little dissatisfied with the customer service that me and my family are receiving with Armadillo (Laredo). Before we close we walked the house and it was noted that there is an existing issue with my floor, it makes a noise when you walk over it and it sounds like a bar moves behind the wall (2nd floor master bedroom) they have not been able to address it and no one has been professionally about it and approached me (no one has been to my house to re-visit the issue. I have sent messages to [name removed] and Mr. [name removed] and Mr. [name removed] says that they cant take care of it because the workers dont like to wear face masks? really? I guess they forget that we speak between each other (neighboors) and I know for a fact that they already went to one of my neighbors house and fix the roof. The second thing and I already mentioned it on a different email that the feces on all 3 of my restrooms dont flush (You are more than welcomed to go to my house and use the toilet so you can see how disgusting it is to see that the feces dont go unless you flush like 6 or 7 times and you use a toilet brush (My water bill is too high - sewer). I already asked 3 of my neighbors and they have the same issue. I humbly ask for someone to help me with my problem.

2.0
Verified Homeowner
Laredo, on Sep 10, 2020

At first, felt that there was several unresolved issues but were later addressed

4.7
Verified Homeowner
Laredo, on Sep 07, 2020

Customer service is excellent, Mr. [name removed] haven been very patient and eager to help

5.0
Verified Homeowner
Laredo, on Aug 09, 2020

What I do not like is that certain items inside and outside of the home need to be completely taken care of and only partial care is applied. For example, the ground outside (grass) is very unleveled and we, workers, and family have stumbled because their are depressions all over the the perimeter of the house. Customer care only added dirt (patched it) which is still unleveled. Dirt was only added where sprinkle system are at. Armadillo only covers the surface not the whole problem. Our front door keeps having issues as to light coming in, but they only added padding instead of fixing the door or the frame. My door is still very unleveled.

4.0
Verified Homeowner
Laredo, on Jul 02, 2020

I have had to place multiple calls to multiple people for certain issues that we have had the house. It should not have to be that way, if you have a Maintenance Manager/Director that person should answer your call at Any given time. It’s extremely unprofessional for a person with such capacity to not answer or return ones call in an appropriate amount of time.

0.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Laredo, on Mar 28, 2024

The time to respond when ask for a reparation

4.5
Verified Homeowner
Laredo, on Dec 21, 2023

Overall obvious repairs that could have been avoided. Walls, floor not aligned, uneven all over the house. Doors not closing properly. Windows not squared off by a lot not like it was off by a inch or two. Dryer vent cap not installed at all causing rain water to get into the house in the attic and make its damage all the way down to first floor ceiling. Foul odors coming from shower drains. Rain water coming in from front and back door. Garage door not properly aligned as well as the garage foundation not properly aligned. The electrical outlet in the breakfast area, dinning room, living room, outside outlet plugs breaker always tripping. Just to mention a few things we’ve experienced during short first year of owning the home.

2.6
Verified Homeowner
Laredo, on May 01, 2023

Bad quality homes! They do not fix their warranty pending items.

0.5
Verified Homeowner
Laredo, on Apr 23, 2023

I have not gotten any help on issues the hiuse has had since before the move in date. Such as leaks.

1.5
Verified Homeowner
Laredo, on Jan 15, 2023

Still pending cabinet door since we moved in and it’s almost a year and not completed

3.8
Verified Homeowner
Laredo, on Sep 07, 2021

I liked that they were very willing to compromise on upgrades to the home.

4.9
Verified Homeowner
Laredo, on May 02, 2021

Awesome people to talk with and trying there best to get you your wants and needs... my sell person ernesto murillo always on top of everything and i am very thankful with him to help me reach our dream house.

5.0
Verified Homeowner
Laredo, on Apr 26, 2021

Pretty good models even thoe they allready have their own models done there is still a chance to modify alot of things on the houses

5.0
Verified Homeowner
Laredo, on Jan 08, 2021

Very beautiful big house love the backyard view

5.0
Verified Homeowner
Laredo, on Jan 07, 2021

Armadillo has not responded to several of my CONNECT CARE CONCERNS. When we have issues it takes Armadillo months to respond.

2.7
Verified Homeowner