Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Laredo, on May 02, 2021
Awesome people to talk with and trying there best to get you your wants and needs... my sell person ernesto murillo always on top of everything and i am very thankful with him to help me reach our dream house.
Laredo, on May 19, 2021
Everytime I call, somebody comes out almost immediately. A+
Laredo, on Mar 29, 2021
Issues with the home have been addressed in a timely manner.
Laredo, on Apr 26, 2021
Pretty good models even thoe they allready have their own models done there is still a chance to modify alot of things on the houses
Laredo, TX, on May 01, 2021
I was very satisfied with the Customer Service [name removed] went out of her way since the beginning on anything we needed. The move in date was pushed back at times due to weather issues but [name removed] was always quick to respond and help with anything that was needed. Mr. [name removed] was also very involved in asnwering any questions we had. Overall we had a great experience and are extremely happy with our home.
Laredo, on Feb 27, 2021
Everything checks out. No problems with warranty or customer care.
Laredo, TX, on Mar 01, 2021
From the first time I entered Armadillo home model home, I was treated as friend. She greeted us and welcomed us in. We told her what we wanted and she explained about the different homes and gave us a tour. We immediately felt in love with [name removed]. Then we were told that we were going to be assisted by another Sales person and he was more amazing, he would contact us to explain everything that was happening as the house was being built. We called him to arrange meetings whenever we had a question or concern. He would always have an answer or would find out, meet us to see the different phases of the building of the house. At the last walk around the house with the builder before closing, we were treated as Royalty, he explained everything about the house and also took his time to answer our questions. It was so amazing and I still can’t believe that moment when I was given the door to my new Armadillo House. Thank you Mr.[name removed] [name removed] for all you did for us!
Laredo, on Jan 07, 2021
Armadillo has not responded to several of my CONNECT CARE CONCERNS. When we have issues it takes Armadillo months to respond.
Laredo, on Feb 17, 2021
The sales department and customer care gave me reliable contact persons for installing my kitchen appliances. Although miscommunications happened in significant amounts, I was still able to have everything done. One small yet important detail that will be difficult in the future is the location of the dishwasher slot. I am not able to open a kitchen drawer beside it unless I open the dishwasher. The drawer hits the dishwasher handle all the time. I couldn't return the dishwasher since it was a set. But all in all, Armadillo homes are the best
Laredo, on Oct 21, 2020
Good Afternoon, I pray that you all are well. I am a little dissatisfied with the customer service that me and my family are receiving with Armadillo (Laredo). Before we close we walked the house and it was noted that there is an existing issue with my floor, it makes a noise when you walk over it and it sounds like a bar moves behind the wall (2nd floor master bedroom) they have not been able to address it and no one has been professionally about it and approached me (no one has been to my house to re-visit the issue. I have sent messages to [name removed] and Mr. [name removed] and Mr. [name removed] says that they cant take care of it because the workers dont like to wear face masks? really? I guess they forget that we speak between each other (neighboors) and I know for a fact that they already went to one of my neighbors house and fix the roof. The second thing and I already mentioned it on a different email that the feces on all 3 of my restrooms dont flush (You are more than welcomed to go to my house and use the toilet so you can see how disgusting it is to see that the feces dont go unless you flush like 6 or 7 times and you use a toilet brush (My water bill is too high - sewer). I already asked 3 of my neighbors and they have the same issue. I humbly ask for someone to help me with my problem.
Laredo, TX, on Jan 25, 2021
Items that were identified during the pre-closing inspection were NOT fixed. I found them again after closing. 1 of the items I am STILL waiting on being fixed.
Laredo, on Sep 10, 2020
At first, felt that there was several unresolved issues but were later addressed
Laredo, TX, on Jan 17, 2021
The fast process and the quality of the new home.
Laredo, on Sep 07, 2020
Customer service is excellent, Mr. [name removed] haven been very patient and eager to help
Laredo, TX, on Nov 28, 2020
The sales associates are great, but I feel the home gets very warm and does not ventilate well. Overall I love our home, and am happy with our purchase.
Laredo, on Aug 09, 2020
What I do not like is that certain items inside and outside of the home need to be completely taken care of and only partial care is applied. For example, the ground outside (grass) is very unleveled and we, workers, and family have stumbled because their are depressions all over the the perimeter of the house. Customer care only added dirt (patched it) which is still unleveled. Dirt was only added where sprinkle system are at. Armadillo only covers the surface not the whole problem. Our front door keeps having issues as to light coming in, but they only added padding instead of fixing the door or the frame. My door is still very unleveled.
Laredo, TX, on Nov 27, 2020
Great customer services, only thing I would change is upon closing I would give the home buyer a document with small details, like filter sizes for the AC, recommend time when to service AC, re-caulk, routine maintenance things.
Laredo, on Jul 02, 2020
I have had to place multiple calls to multiple people for certain issues that we have had the house. It should not have to be that way, if you have a Maintenance Manager/Director that person should answer your call at Any given time. It’s extremely unprofessional for a person with such capacity to not answer or return ones call in an appropriate amount of time.
Laredo, TX, on Oct 18, 2020
Armadillo homes helped us out with fencing the whole backyard, grass front and back and also helped us with closing cost.
Laredo, TX, on Jun 27, 2020
The option of choosing my own lot, elevation, colors and all the interior options.
Laredo, TX, on Apr 27, 2020
[name removed]'s [name removed] experience, secure, confident and professionalism. The house is supper nice, spacious and well made.
Laredo, TX, on Apr 05, 2020
What I liked best about my purchase experience from contract to moving in was that my realter, [name removed], took care of all the problamatic details of my house with Armadillo agent, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, TX, on May 01, 2021
I was very satisfied with the Customer Service [name removed] went out of her way since the beginning on anything we needed. The move in date was pushed back at times due to weather issues but [name removed] was always quick to respond and help with anything that was needed. Mr. [name removed] was also very involved in asnwering any questions we had. Overall we had a great experience and are extremely happy with our home.
Laredo, TX, on Mar 01, 2021
From the first time I entered Armadillo home model home, I was treated as friend. She greeted us and welcomed us in. We told her what we wanted and she explained about the different homes and gave us a tour. We immediately felt in love with [name removed]. Then we were told that we were going to be assisted by another Sales person and he was more amazing, he would contact us to explain everything that was happening as the house was being built. We called him to arrange meetings whenever we had a question or concern. He would always have an answer or would find out, meet us to see the different phases of the building of the house. At the last walk around the house with the builder before closing, we were treated as Royalty, he explained everything about the house and also took his time to answer our questions. It was so amazing and I still can’t believe that moment when I was given the door to my new Armadillo House. Thank you Mr.[name removed] [name removed] for all you did for us!
Laredo, TX, on Jan 25, 2021
Items that were identified during the pre-closing inspection were NOT fixed. I found them again after closing. 1 of the items I am STILL waiting on being fixed.
Laredo, TX, on Jan 17, 2021
The fast process and the quality of the new home.
Laredo, TX, on Nov 28, 2020
The sales associates are great, but I feel the home gets very warm and does not ventilate well. Overall I love our home, and am happy with our purchase.
Laredo, TX, on Nov 27, 2020
Great customer services, only thing I would change is upon closing I would give the home buyer a document with small details, like filter sizes for the AC, recommend time when to service AC, re-caulk, routine maintenance things.
Laredo, TX, on Oct 18, 2020
Armadillo homes helped us out with fencing the whole backyard, grass front and back and also helped us with closing cost.
Laredo, TX, on Jun 27, 2020
The option of choosing my own lot, elevation, colors and all the interior options.
Laredo, TX, on Apr 27, 2020
[name removed]'s [name removed] experience, secure, confident and professionalism. The house is supper nice, spacious and well made.
Laredo, TX, on Apr 05, 2020
What I liked best about my purchase experience from contract to moving in was that my realter, [name removed], took care of all the problamatic details of my house with Armadillo agent, [name removed].
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on May 19, 2021
Everytime I call, somebody comes out almost immediately. A+
Laredo, on Mar 29, 2021
Issues with the home have been addressed in a timely manner.
Laredo, on Feb 27, 2021
Everything checks out. No problems with warranty or customer care.
Laredo, on Feb 17, 2021
The sales department and customer care gave me reliable contact persons for installing my kitchen appliances. Although miscommunications happened in significant amounts, I was still able to have everything done. One small yet important detail that will be difficult in the future is the location of the dishwasher slot. I am not able to open a kitchen drawer beside it unless I open the dishwasher. The drawer hits the dishwasher handle all the time. I couldn't return the dishwasher since it was a set. But all in all, Armadillo homes are the best
Laredo, on Oct 21, 2020
Good Afternoon, I pray that you all are well. I am a little dissatisfied with the customer service that me and my family are receiving with Armadillo (Laredo). Before we close we walked the house and it was noted that there is an existing issue with my floor, it makes a noise when you walk over it and it sounds like a bar moves behind the wall (2nd floor master bedroom) they have not been able to address it and no one has been professionally about it and approached me (no one has been to my house to re-visit the issue. I have sent messages to [name removed] and Mr. [name removed] and Mr. [name removed] says that they cant take care of it because the workers dont like to wear face masks? really? I guess they forget that we speak between each other (neighboors) and I know for a fact that they already went to one of my neighbors house and fix the roof. The second thing and I already mentioned it on a different email that the feces on all 3 of my restrooms dont flush (You are more than welcomed to go to my house and use the toilet so you can see how disgusting it is to see that the feces dont go unless you flush like 6 or 7 times and you use a toilet brush (My water bill is too high - sewer). I already asked 3 of my neighbors and they have the same issue. I humbly ask for someone to help me with my problem.
Laredo, on Sep 10, 2020
At first, felt that there was several unresolved issues but were later addressed
Laredo, on Sep 07, 2020
Customer service is excellent, Mr. [name removed] haven been very patient and eager to help
Laredo, on Aug 09, 2020
What I do not like is that certain items inside and outside of the home need to be completely taken care of and only partial care is applied. For example, the ground outside (grass) is very unleveled and we, workers, and family have stumbled because their are depressions all over the the perimeter of the house. Customer care only added dirt (patched it) which is still unleveled. Dirt was only added where sprinkle system are at. Armadillo only covers the surface not the whole problem. Our front door keeps having issues as to light coming in, but they only added padding instead of fixing the door or the frame. My door is still very unleveled.
Laredo, on Jul 02, 2020
I have had to place multiple calls to multiple people for certain issues that we have had the house. It should not have to be that way, if you have a Maintenance Manager/Director that person should answer your call at Any given time. It’s extremely unprofessional for a person with such capacity to not answer or return ones call in an appropriate amount of time.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Laredo, on May 02, 2021
Awesome people to talk with and trying there best to get you your wants and needs... my sell person ernesto murillo always on top of everything and i am very thankful with him to help me reach our dream house.
Laredo, on Apr 26, 2021
Pretty good models even thoe they allready have their own models done there is still a chance to modify alot of things on the houses