Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
San Antonio, TX, on Feb 11, 2021
I was happy with the dedication of the company and all the employees involved in my process of financing, building and completing my home
San Antonio, on Apr 02, 2021
The house is nice, but we can’t get anyone to come out and repair items. They say they are going to show up. We make time to insure someone will be there then they don’t show up.
San Antonio, TX, on Jan 11, 2021
The prompt service that i have received. All issues have been handled immediately.
San Antonio, on Feb 27, 2021
We have been in our home for only 5 months. There are places that we are finding that the carpet wasn’t set in correctly. There is also a crack in our wall, where an arch is. As the months continue, we start to find things that looked rushed. We have multiple light switches that are not balanced, paint from the walls that is still on tile (tried scrubbing will not come off), door knobs that looked rush. Also our wall paint was incorrectly listed on our paperwork, so when we went to purchase it was the wrong color. We are still trying to figure out the correct color.
San Antonio, on Apr 28, 2021
Certain things still haven't been fixed on my home and I was charged for things that were already installed on my home after we agreed upon price and everything else
San Antonio, TX, on Nov 23, 2020
Closing date was pushed back. We first signed our contract on Mother’s Day. We didn’t close till October 23, 2020. 5 months.
San Antonio, on Feb 03, 2021
It’s difficult to get ahold of someone for warranty repairs. Repairs are promised to be completed and are not. Sales consultants do not keep their word. Home completion is promised and then at the last day pushed back and again pushed back.
San Antonio, on Oct 25, 2020
I did have a couple of issues prior to closing however, they were taken care of
San Antonio, on Oct 23, 2020
The buying process was far harder than it needed to be. I submitted warranty work requests on 9/4 and the issues still haven't been addressed
San Antonio, TX, on Aug 22, 2020
Very professional, patience and the quick response to my needs
San Antonio, on Sep 24, 2020
I liked how they kept me informed of the building process.
San Antonio, on Dec 04, 2020
[Translated from ES] It really has been unreliable. Some things have been quickly taken care of. Others are still waiting after 5 months of buying the house. For example one of the window screens which I have requested several times. Another is that when it rains very hard I find water leaks in the garage, this I also made a claim that to this date has not been addressed
San Antonio, on Aug 12, 2020
I have some issues that are not met before. I already send those to the customercare but not yet resolve. Other than that, I’m happy to have a new owned home!
San Antonio, TX, on Jul 31, 2020
Like: Friendly sales rep. being able to check progress on my own since i lived in neighborhood already, floorplan is great! Dislike: Lack of communication from armadillo on several occasions. NO first walk thru was done, never received a call to walk the house in early stage. closing date was pushed back a couple of times, was told that we had a written completion commitment date from the builder that was NOT true at all. The house was NOT ready when we were called to do the final walk thru. several items are POOR in workmanship/detail and or missing. our gas was NOT turned on at the stove, which led to other issues. ask if you want to know. we found out that the water line to our dishwasher was NOT turned on (which means our dishwasher was NEVER tested). our list that we filled and signed out at final walk thru to be repaired shortly after move in has YET to be completed!! still waiting which is RIDICULOUS because i was told by the final walk thru orientation specialist that they would be done that same week. here we are ONE MONTH later still waiting. can honestly say, very stressful and frustrating process. ive been told several times, "they dont consider that an emergency" to the items armadillo rep and myself signed off to be repaired or replaced. as soon as i closed on the house, the sense of urgency to help went away. is this how you treat a returning armadillo home buyer??
San Antonio, on Aug 10, 2020
Home was.built but complete, lots of issues with plumbing and unfinished work.
San Antonio, on Oct 21, 2020
Have not had any warranty issues ...yet. Customer care where I emailed to get our move in inspection done was nice enough to call within a few days.
San Antonio, TX, on Jul 27, 2020
A lot of things weren’t done that I thought were agreed upon, manager was very rude. I am still missing thing they haven’t fixed. False promises.
San Antonio, TX, on Jul 11, 2020
Love that we were able to pick everything out, and if we had any problems they were taken cared of
San Antonio, on Aug 07, 2020
Everything that I found on warranty that needed fixed was done right away with no questions asked, very happy
San Antonio, on Mar 15, 2020
In the beginning me [name removed] and armadillo homes were very helpful and patient with my wife and I during the buying process being our first buy.
San Antonio, on May 25, 2020
[name removed] ([name removed] [name removed]) restores my faith in Armadillo by ensuring that my concerns were addressed Immediately and professionally. He contacted [name removed], who ensured the work was done. [name removed] kept in contact with me to ensure the work was done to my satisfaction. So thankful for [name removed].
San Antonio, on May 24, 2020
Nothing has been done for us since we moved in. Seems like once we signed that was it. They never finished the things they said they would come back to finish
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, TX, on Feb 11, 2021
I was happy with the dedication of the company and all the employees involved in my process of financing, building and completing my home
San Antonio, TX, on Jan 11, 2021
The prompt service that i have received. All issues have been handled immediately.
San Antonio, TX, on Nov 23, 2020
Closing date was pushed back. We first signed our contract on Mother’s Day. We didn’t close till October 23, 2020. 5 months.
San Antonio, TX, on Aug 22, 2020
Very professional, patience and the quick response to my needs
San Antonio, TX, on Jul 31, 2020
Like: Friendly sales rep. being able to check progress on my own since i lived in neighborhood already, floorplan is great! Dislike: Lack of communication from armadillo on several occasions. NO first walk thru was done, never received a call to walk the house in early stage. closing date was pushed back a couple of times, was told that we had a written completion commitment date from the builder that was NOT true at all. The house was NOT ready when we were called to do the final walk thru. several items are POOR in workmanship/detail and or missing. our gas was NOT turned on at the stove, which led to other issues. ask if you want to know. we found out that the water line to our dishwasher was NOT turned on (which means our dishwasher was NEVER tested). our list that we filled and signed out at final walk thru to be repaired shortly after move in has YET to be completed!! still waiting which is RIDICULOUS because i was told by the final walk thru orientation specialist that they would be done that same week. here we are ONE MONTH later still waiting. can honestly say, very stressful and frustrating process. ive been told several times, "they dont consider that an emergency" to the items armadillo rep and myself signed off to be repaired or replaced. as soon as i closed on the house, the sense of urgency to help went away. is this how you treat a returning armadillo home buyer??
San Antonio, TX, on Jul 27, 2020
A lot of things weren’t done that I thought were agreed upon, manager was very rude. I am still missing thing they haven’t fixed. False promises.
San Antonio, TX, on Jul 11, 2020
Love that we were able to pick everything out, and if we had any problems they were taken cared of
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, on Apr 02, 2021
The house is nice, but we can’t get anyone to come out and repair items. They say they are going to show up. We make time to insure someone will be there then they don’t show up.
San Antonio, on Feb 27, 2021
We have been in our home for only 5 months. There are places that we are finding that the carpet wasn’t set in correctly. There is also a crack in our wall, where an arch is. As the months continue, we start to find things that looked rushed. We have multiple light switches that are not balanced, paint from the walls that is still on tile (tried scrubbing will not come off), door knobs that looked rush. Also our wall paint was incorrectly listed on our paperwork, so when we went to purchase it was the wrong color. We are still trying to figure out the correct color.
San Antonio, on Feb 03, 2021
It’s difficult to get ahold of someone for warranty repairs. Repairs are promised to be completed and are not. Sales consultants do not keep their word. Home completion is promised and then at the last day pushed back and again pushed back.
San Antonio, on Dec 04, 2020
[Translated from ES] It really has been unreliable. Some things have been quickly taken care of. Others are still waiting after 5 months of buying the house. For example one of the window screens which I have requested several times. Another is that when it rains very hard I find water leaks in the garage, this I also made a claim that to this date has not been addressed
San Antonio, on Oct 21, 2020
Have not had any warranty issues ...yet. Customer care where I emailed to get our move in inspection done was nice enough to call within a few days.
San Antonio, on Aug 07, 2020
Everything that I found on warranty that needed fixed was done right away with no questions asked, very happy
San Antonio, on May 25, 2020
[name removed] ([name removed] [name removed]) restores my faith in Armadillo by ensuring that my concerns were addressed Immediately and professionally. He contacted [name removed], who ensured the work was done. [name removed] kept in contact with me to ensure the work was done to my satisfaction. So thankful for [name removed].
San Antonio, on May 24, 2020
Nothing has been done for us since we moved in. Seems like once we signed that was it. They never finished the things they said they would come back to finish
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
San Antonio, on Apr 28, 2021
Certain things still haven't been fixed on my home and I was charged for things that were already installed on my home after we agreed upon price and everything else
San Antonio, on Oct 25, 2020
I did have a couple of issues prior to closing however, they were taken care of
San Antonio, on Oct 23, 2020
The buying process was far harder than it needed to be. I submitted warranty work requests on 9/4 and the issues still haven't been addressed
San Antonio, on Sep 24, 2020
I liked how they kept me informed of the building process.
San Antonio, on Aug 12, 2020
I have some issues that are not met before. I already send those to the customercare but not yet resolve. Other than that, I’m happy to have a new owned home!
San Antonio, on Aug 10, 2020
Home was.built but complete, lots of issues with plumbing and unfinished work.
San Antonio, on Mar 15, 2020
In the beginning me [name removed] and armadillo homes were very helpful and patient with my wife and I during the buying process being our first buy.