Top Homebuilder Ratings & Reviews

Armadillo Homes

Weston Oaks

54 Homeowner Reviews Completed Mar 2020 - Nov 2020

Armadillo Homes << Armadillo Homes - San Antonio

Overall Satisfaction

3.9
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Home Personalization Experience

4.4

Lender Experience

4.5

Construction Experience

4.0

Customer Care Experience

4.5

Home Readiness

3.5

Installation & Workmanship

4.2

Community Profile

Armadillo Homes logo
Armadillo Homes has been a premier builder of new homes with superior quality for over 43 years. Our homes are built in beautiful communities in many of the most sought out locations due to good schools and easy access to shopping, entertainment and employment centers. Armadillo Homes is a leader in energy efficient home building and we provide what matters most: quality, value and service. Our company has a sincere focus on designing homes for the way you live. So whether buying your first home, moving up to your second home or downsizing to your last home, let us help you find "Your Way Home".

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Nov 23, 2020

Closing date was pushed back. We first signed our contract on Mother’s Day. We didn’t close till October 23, 2020. 5 months.

4.3
Verified Homeowner
San Antonio, TX, on Nov 07, 2020

Everything has been good

5.0
Verified Homeowner
San Antonio, on Oct 25, 2020

I did have a couple of issues prior to closing however, they were taken care of

5.0
Verified Homeowner
San Antonio, on Oct 23, 2020

The buying process was far harder than it needed to be. I submitted warranty work requests on 9/4 and the issues still haven't been addressed

1.6
Verified Homeowner
San Antonio, on Oct 21, 2020

Have not had any warranty issues ...yet. Customer care where I emailed to get our move in inspection done was nice enough to call within a few days.

2.0
Verified Homeowner
San Antonio, on Oct 21, 2020

Sometimes our communication is not there.

3.9
Verified Homeowner
San Antonio, on Oct 06, 2020

I haven't looked into the warranty service

0.5
Verified Homeowner
San Antonio, on Sep 24, 2020

I liked how they kept me informed of the building process.

4.2
Verified Homeowner
San Antonio, TX, on Sep 02, 2020

Liked how smooth the whole process was

4.6
Verified Homeowner
San Antonio, TX, on Aug 22, 2020

Very professional, patience and the quick response to my needs

4.9
Verified Homeowner
San Antonio, on Aug 12, 2020

I have some issues that are not met before. I already send those to the customercare but not yet resolve. Other than that, I’m happy to have a new owned home!

3.7
Verified Homeowner
San Antonio, on Aug 10, 2020

Home was.built but complete, lots of issues with plumbing and unfinished work.

2.6
Verified Homeowner
San Antonio, TX, on Aug 08, 2020

Nothing

4.2
Verified Homeowner
San Antonio, on Aug 07, 2020

Everything that I found on warranty that needed fixed was done right away with no questions asked, very happy

5.0
Verified Homeowner
San Antonio, TX, on Jul 31, 2020

Like: Friendly sales rep. being able to check progress on my own since i lived in neighborhood already, floorplan is great! Dislike: Lack of communication from armadillo on several occasions. NO first walk thru was done, never received a call to walk the house in early stage. closing date was pushed back a couple of times, was told that we had a written completion commitment date from the builder that was NOT true at all. The house was NOT ready when we were called to do the final walk thru. several items are POOR in workmanship/detail and or missing. our gas was NOT turned on at the stove, which led to other issues. ask if you want to know. we found out that the water line to our dishwasher was NOT turned on (which means our dishwasher was NEVER tested). our list that we filled and signed out at final walk thru to be repaired shortly after move in has YET to be completed!! still waiting which is RIDICULOUS because i was told by the final walk thru orientation specialist that they would be done that same week. here we are ONE MONTH later still waiting. can honestly say, very stressful and frustrating process. ive been told several times, "they dont consider that an emergency" to the items armadillo rep and myself signed off to be repaired or replaced. as soon as i closed on the house, the sense of urgency to help went away. is this how you treat a returning armadillo home buyer??

2.8
Verified Homeowner
San Antonio, TX, on Jul 27, 2020

A lot of things weren’t done that I thought were agreed upon, manager was very rude. I am still missing thing they haven’t fixed. False promises.

2.5
Verified Homeowner
San Antonio, TX, on Jul 11, 2020

Love that we were able to pick everything out, and if we had any problems they were taken cared of

4.5
Verified Homeowner
San Antonio, TX, on Jun 19, 2020

When I was finally able to move in.

3.8
Verified Homeowner
San Antonio, on May 25, 2020

[name removed] ([name removed] [name removed]) restores my faith in Armadillo by ensuring that my concerns were addressed Immediately and professionally. He contacted [name removed], who ensured the work was done. [name removed] kept in contact with me to ensure the work was done to my satisfaction. So thankful for [name removed].

4.7
Verified Homeowner
San Antonio, on May 24, 2020

Nothing has been done for us since we moved in. Seems like once we signed that was it. They never finished the things they said they would come back to finish

0.5
Verified Homeowner
San Antonio, on Apr 09, 2020

the location and the neighborhood of our home,

2.7
Verified Homeowner
San Antonio, TX, on Apr 01, 2020

Experienced and professional employees

4.6
Verified Homeowner
San Antonio, on Mar 31, 2020

The special that was going on when I purchased.

2.7
Verified Homeowner
San Antonio, on Mar 15, 2020

In the beginning me [name removed] and armadillo homes were very helpful and patient with my wife and I during the buying process being our first buy.

3.0
Verified Homeowner
San Antonio, on Mar 09, 2020

The ease of purchasing

1.8
Verified Homeowner
San Antonio, on Mar 08, 2020

Very dissatisfied

2.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Nov 23, 2020

Closing date was pushed back. We first signed our contract on Mother’s Day. We didn’t close till October 23, 2020. 5 months.

4.3
Verified Homeowner
San Antonio, TX, on Nov 07, 2020

Everything has been good

5.0
Verified Homeowner
San Antonio, TX, on Sep 02, 2020

Liked how smooth the whole process was

4.6
Verified Homeowner
San Antonio, TX, on Aug 22, 2020

Very professional, patience and the quick response to my needs

4.9
Verified Homeowner
San Antonio, TX, on Aug 08, 2020

Nothing

4.2
Verified Homeowner
San Antonio, TX, on Jul 31, 2020

Like: Friendly sales rep. being able to check progress on my own since i lived in neighborhood already, floorplan is great! Dislike: Lack of communication from armadillo on several occasions. NO first walk thru was done, never received a call to walk the house in early stage. closing date was pushed back a couple of times, was told that we had a written completion commitment date from the builder that was NOT true at all. The house was NOT ready when we were called to do the final walk thru. several items are POOR in workmanship/detail and or missing. our gas was NOT turned on at the stove, which led to other issues. ask if you want to know. we found out that the water line to our dishwasher was NOT turned on (which means our dishwasher was NEVER tested). our list that we filled and signed out at final walk thru to be repaired shortly after move in has YET to be completed!! still waiting which is RIDICULOUS because i was told by the final walk thru orientation specialist that they would be done that same week. here we are ONE MONTH later still waiting. can honestly say, very stressful and frustrating process. ive been told several times, "they dont consider that an emergency" to the items armadillo rep and myself signed off to be repaired or replaced. as soon as i closed on the house, the sense of urgency to help went away. is this how you treat a returning armadillo home buyer??

2.8
Verified Homeowner
San Antonio, TX, on Jul 27, 2020

A lot of things weren’t done that I thought were agreed upon, manager was very rude. I am still missing thing they haven’t fixed. False promises.

2.5
Verified Homeowner
San Antonio, TX, on Jul 11, 2020

Love that we were able to pick everything out, and if we had any problems they were taken cared of

4.5
Verified Homeowner
San Antonio, TX, on Jun 19, 2020

When I was finally able to move in.

3.8
Verified Homeowner
San Antonio, TX, on Apr 01, 2020

Experienced and professional employees

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Oct 21, 2020

Have not had any warranty issues ...yet. Customer care where I emailed to get our move in inspection done was nice enough to call within a few days.

2.0
Verified Homeowner
San Antonio, on Oct 21, 2020

Sometimes our communication is not there.

3.9
Verified Homeowner
San Antonio, on Oct 06, 2020

I haven't looked into the warranty service

0.5
Verified Homeowner
San Antonio, on Aug 07, 2020

Everything that I found on warranty that needed fixed was done right away with no questions asked, very happy

5.0
Verified Homeowner
San Antonio, on May 25, 2020

[name removed] ([name removed] [name removed]) restores my faith in Armadillo by ensuring that my concerns were addressed Immediately and professionally. He contacted [name removed], who ensured the work was done. [name removed] kept in contact with me to ensure the work was done to my satisfaction. So thankful for [name removed].

4.7
Verified Homeowner
San Antonio, on May 24, 2020

Nothing has been done for us since we moved in. Seems like once we signed that was it. They never finished the things they said they would come back to finish

0.5
Verified Homeowner
San Antonio, on Mar 08, 2020

Very dissatisfied

2.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Antonio, on Oct 25, 2020

I did have a couple of issues prior to closing however, they were taken care of

5.0
Verified Homeowner
San Antonio, on Oct 23, 2020

The buying process was far harder than it needed to be. I submitted warranty work requests on 9/4 and the issues still haven't been addressed

1.6
Verified Homeowner
San Antonio, on Sep 24, 2020

I liked how they kept me informed of the building process.

4.2
Verified Homeowner
San Antonio, on Aug 12, 2020

I have some issues that are not met before. I already send those to the customercare but not yet resolve. Other than that, I’m happy to have a new owned home!

3.7
Verified Homeowner
San Antonio, on Aug 10, 2020

Home was.built but complete, lots of issues with plumbing and unfinished work.

2.6
Verified Homeowner
San Antonio, on Apr 09, 2020

the location and the neighborhood of our home,

2.7
Verified Homeowner
San Antonio, on Mar 31, 2020

The special that was going on when I purchased.

2.7
Verified Homeowner
San Antonio, on Mar 15, 2020

In the beginning me [name removed] and armadillo homes were very helpful and patient with my wife and I during the buying process being our first buy.

3.0
Verified Homeowner
San Antonio, on Mar 09, 2020

The ease of purchasing

1.8
Verified Homeowner