Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 21, 2024
[name removed] [name removed] [name removed] Warranty Webpage is not helpful. I submitted requests and have not been helped. It does not uphold its policies and if I knew this would happen I wouldn’t have purchased this house.
Colorado Springs, on Jul 15, 2024
We had warranty issues but the warranty team was respectful and ensured that our problems were solved
Colorado Springs, CO, on Jul 25, 2024
The builder managers and on site representatives were extremely helpful. I did move in before all was completed on the property such as the fence and blinds however everything else was done. I do feel that when I have questions and there are things I don't know about everyone has been extremely helpful.
Colorado Springs, on Jun 26, 2024
Having a new build home, sometimes things pop up which is understandable Having the warranty for specific things especially warranty's that go beyond the one year mark, brings some relief knowing that if something occurs, the potential for it to be repaired with ease is there. I also have found that using the warranty request option on the website is very easy to access and use.
Colorado Springs, CO, on Jul 07, 2024
Multiple major problems with home. Taking long to get problems fixed.
Colorado Springs, CO, on May 05, 2024
The front end was good plus- once closed it has been a nightmare and in speaking to neighbors it is the same with them. WARRANTY - it is beyond horrible and I have now read all the reviews and there is NO Warranty after final walk through apparently. I am going to be filing a compliant and go beyond as this is the worst new built I have ever done. It did not have to be this way - Corporate Headquarters needs to get involved as I have requested.
Colorado Springs, CO, on Apr 26, 2024
The team friendly and answered all questions that I had.
Colorado Springs, on Jun 25, 2024
The warranty service from [name removed] was great. When I had a major leak from my water heater [name removed] immediately responded and the plumbers and the City utilities arrived asap to take care of the issue.
Colorado Springs, CO, on Apr 09, 2024
We were promised certain things would ve fixed that weren't and it would have been nice to do our blue tape walk without distractions. David (our salesperson) has been phenomenal from the start and we are grateful for his assistance.
Colorado Springs, on Mar 09, 2024
[name removed] for the warranty service is awesome, the whole team of people r like family….. their always so nice n [name removed] lives a few minutes from me and we all text all the time….. [name removed] is also awesome….. we had our driveway sinking n he got out the concrete people to fix it right away….. I really love the whole team
Colorado Springs, CO, on Feb 23, 2024
Communication was top notch and my concerns were addressed every step of the way
Colorado Springs, on Jan 25, 2024
The warranty service has been great I have direct contact with the warranty dude and he is always on top of it! Anything I need he gets it taken care of for me. Fast and efficient
Colorado Springs, CO, on Feb 08, 2024
This is our first time buying a new build home and it has been a really great experience. From start to finish, we have felt taken care of and kept in the loop with everything. I really appreciate the help we received from [name removed] and [name removed] during the buying, building and closing experience. We have since met so many others who have been helpful to us including [name removed]. We really felt and continue to feel like we are cared for. They all have really truly gone above and beyond. We are very happy with Aspen [name removed] and we love our home.
Colorado Springs, CO, on Feb 06, 2024
Likes: Sales: They were very responsive to my concerns and always had an answer for me to make an informed decision. Elm Design: We love the open concept design how the living room and kitchen creates a positive atmosphere. Living in our place for almost a month, we realize the placement of storage rooms are not ideal or practical. I cannot think of a use case for the pet room (located in the living room) for those that do not have pets. The is a giant storage room in the upstairs next to the loft (which was suppose to be another furnace but for homes that don't have it, its just an awkward room. Dislikes: Lending: The numbers kept on changing and there was miscommunication throughout the process with Aspen [name removed] Sales and Lender - [name removed] [name removed] [name removed]. My closing cost kept on going up and down. I was informed of getting my $2,XXX back to me at closing then told 16,XXX down for closing costs. In the end, I paid about $800 down. Throughout the process, it ruined how we planned our finances. Move-in: We noticed many defects. Issues with laundry room outlet, quarts not sealed, discolored front door. I am still awaiting response/appointment from warranty request. Move-in: I cannot find any HOA information about the covered community services, rules, and ownership responsibilities. For example, I am looking for fencing standards and guidelines, snow removal/landscaping responsibilities. Move-in: many unfinished areas: unfinished garage, no landscaping/fencing, and a partially finished basement. The purchase price of the home was 557,115, it seemed that it could have been included in the cost,. Move-in: I also cannot use my driveway because of ongoing construction to the road. I feel that this should have been taken care of prior to move-in.
Colorado Springs, on Oct 25, 2023
The warranty service was very slow to respond at first. But when someone came out he was very nice and informative.
Colorado Springs, CO, on Jan 26, 2024
I was impressed with the knowledge of the sales staff and how [name removed] explained everything about how my home was constructed. I was also impressed with the quality of the workmanship and attention to detail. I would definitely recommend an Aspen [name removed] Home. [name removed] Sharp
Colorado Springs, CO, on Jan 07, 2024
I liked that I was granted an extension on my contingency, which gave me enough time to sell my home.
Colorado Springs, CO, on Nov 26, 2023
Fairly painless, [name removed] was responsive
Colorado Springs, CO, on Nov 23, 2023
The agent was very nice and never put me in a position where I was forced to buy anything
Colorado Springs, CO, on Nov 17, 2023
The experience was pretty pain free and once we were able to get qualified through an outside leander things happened quickly.
Colorado Springs, CO, on Nov 04, 2023
The whole process went smoothly. Everyone involved was extremely helpful and responsive with any questions I had.
Colorado Springs, CO, on Oct 16, 2023
[name removed] was absolutely awesome to work with. I don't think it is his fault but we were told a few things were included in the price agreed (butler pantry, pocket office. etc..) and then later told they were extra. [name removed] made sure we were taken care of by getting the butler pantry added back but there was defiantly a disconnect somewhere. Last thing on that subject, we went into buying the home with the understanding we were getting the same home as the model, only to find out our Elevation was the Modern. That was a big surprise but honestly it worked out for the better since I actually like the Modern Elevation more now haha. I want to also say [name removed] and [name removed] were awesome as well!
Colorado Springs, CO, on Oct 08, 2023
[name removed] and all the others in the office r so pleasant to talk to.
Colorado Springs, CO, on Sep 16, 2023
Having to be on top of the building process to get amenities that are supposed to be included but weren’t.
Colorado Springs, CO, on Sep 16, 2023
David and Wayne answered my many questions and gave me the confidence I needed that any concerns, questions, or problems I had would be taken care of in my new home. They each helped me understand the features of my new home and how to best take care of it as well. While there are still some outstanding issues, Wayne has been consistently following up and taking care of things as he said he would. They both have continued to respond to my questions or concerns and I greatly appreciate them!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jul 25, 2024
The builder managers and on site representatives were extremely helpful. I did move in before all was completed on the property such as the fence and blinds however everything else was done. I do feel that when I have questions and there are things I don't know about everyone has been extremely helpful.
Colorado Springs, CO, on Jul 07, 2024
Multiple major problems with home. Taking long to get problems fixed.
Colorado Springs, CO, on May 05, 2024
The front end was good plus- once closed it has been a nightmare and in speaking to neighbors it is the same with them. WARRANTY - it is beyond horrible and I have now read all the reviews and there is NO Warranty after final walk through apparently. I am going to be filing a compliant and go beyond as this is the worst new built I have ever done. It did not have to be this way - Corporate Headquarters needs to get involved as I have requested.
Colorado Springs, CO, on Apr 26, 2024
The team friendly and answered all questions that I had.
Colorado Springs, CO, on Apr 09, 2024
We were promised certain things would ve fixed that weren't and it would have been nice to do our blue tape walk without distractions. David (our salesperson) has been phenomenal from the start and we are grateful for his assistance.
Colorado Springs, CO, on Feb 23, 2024
Communication was top notch and my concerns were addressed every step of the way
Colorado Springs, CO, on Feb 08, 2024
This is our first time buying a new build home and it has been a really great experience. From start to finish, we have felt taken care of and kept in the loop with everything. I really appreciate the help we received from [name removed] and [name removed] during the buying, building and closing experience. We have since met so many others who have been helpful to us including [name removed]. We really felt and continue to feel like we are cared for. They all have really truly gone above and beyond. We are very happy with Aspen [name removed] and we love our home.
Colorado Springs, CO, on Feb 06, 2024
Likes: Sales: They were very responsive to my concerns and always had an answer for me to make an informed decision. Elm Design: We love the open concept design how the living room and kitchen creates a positive atmosphere. Living in our place for almost a month, we realize the placement of storage rooms are not ideal or practical. I cannot think of a use case for the pet room (located in the living room) for those that do not have pets. The is a giant storage room in the upstairs next to the loft (which was suppose to be another furnace but for homes that don't have it, its just an awkward room. Dislikes: Lending: The numbers kept on changing and there was miscommunication throughout the process with Aspen [name removed] Sales and Lender - [name removed] [name removed] [name removed]. My closing cost kept on going up and down. I was informed of getting my $2,XXX back to me at closing then told 16,XXX down for closing costs. In the end, I paid about $800 down. Throughout the process, it ruined how we planned our finances. Move-in: We noticed many defects. Issues with laundry room outlet, quarts not sealed, discolored front door. I am still awaiting response/appointment from warranty request. Move-in: I cannot find any HOA information about the covered community services, rules, and ownership responsibilities. For example, I am looking for fencing standards and guidelines, snow removal/landscaping responsibilities. Move-in: many unfinished areas: unfinished garage, no landscaping/fencing, and a partially finished basement. The purchase price of the home was 557,115, it seemed that it could have been included in the cost,. Move-in: I also cannot use my driveway because of ongoing construction to the road. I feel that this should have been taken care of prior to move-in.
Colorado Springs, CO, on Jan 26, 2024
I was impressed with the knowledge of the sales staff and how [name removed] explained everything about how my home was constructed. I was also impressed with the quality of the workmanship and attention to detail. I would definitely recommend an Aspen [name removed] Home. [name removed] Sharp
Colorado Springs, CO, on Jan 07, 2024
I liked that I was granted an extension on my contingency, which gave me enough time to sell my home.
Colorado Springs, CO, on Nov 26, 2023
Fairly painless, [name removed] was responsive
Colorado Springs, CO, on Nov 23, 2023
The agent was very nice and never put me in a position where I was forced to buy anything
Colorado Springs, CO, on Nov 17, 2023
The experience was pretty pain free and once we were able to get qualified through an outside leander things happened quickly.
Colorado Springs, CO, on Nov 04, 2023
The whole process went smoothly. Everyone involved was extremely helpful and responsive with any questions I had.
Colorado Springs, CO, on Oct 16, 2023
[name removed] was absolutely awesome to work with. I don't think it is his fault but we were told a few things were included in the price agreed (butler pantry, pocket office. etc..) and then later told they were extra. [name removed] made sure we were taken care of by getting the butler pantry added back but there was defiantly a disconnect somewhere. Last thing on that subject, we went into buying the home with the understanding we were getting the same home as the model, only to find out our Elevation was the Modern. That was a big surprise but honestly it worked out for the better since I actually like the Modern Elevation more now haha. I want to also say [name removed] and [name removed] were awesome as well!
Colorado Springs, CO, on Oct 08, 2023
[name removed] and all the others in the office r so pleasant to talk to.
Colorado Springs, CO, on Sep 16, 2023
Having to be on top of the building process to get amenities that are supposed to be included but weren’t.
Colorado Springs, CO, on Sep 16, 2023
David and Wayne answered my many questions and gave me the confidence I needed that any concerns, questions, or problems I had would be taken care of in my new home. They each helped me understand the features of my new home and how to best take care of it as well. While there are still some outstanding issues, Wayne has been consistently following up and taking care of things as he said he would. They both have continued to respond to my questions or concerns and I greatly appreciate them!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jul 15, 2024
We had warranty issues but the warranty team was respectful and ensured that our problems were solved
Colorado Springs, on Jun 26, 2024
Having a new build home, sometimes things pop up which is understandable Having the warranty for specific things especially warranty's that go beyond the one year mark, brings some relief knowing that if something occurs, the potential for it to be repaired with ease is there. I also have found that using the warranty request option on the website is very easy to access and use.
Colorado Springs, on Jun 25, 2024
The warranty service from [name removed] was great. When I had a major leak from my water heater [name removed] immediately responded and the plumbers and the City utilities arrived asap to take care of the issue.
Colorado Springs, on Mar 09, 2024
[name removed] for the warranty service is awesome, the whole team of people r like family….. their always so nice n [name removed] lives a few minutes from me and we all text all the time….. [name removed] is also awesome….. we had our driveway sinking n he got out the concrete people to fix it right away….. I really love the whole team
Colorado Springs, on Jan 25, 2024
The warranty service has been great I have direct contact with the warranty dude and he is always on top of it! Anything I need he gets it taken care of for me. Fast and efficient
Colorado Springs, on Oct 25, 2023
The warranty service was very slow to respond at first. But when someone came out he was very nice and informative.