Homebuilder Ratings & Reviews

Aspen View Homes Reviews

403 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jan 18, 2025

[name removed] in sales and [name removed] the superintendent were both extraordinary and a pleasure to work with!

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2025

[name removed] and the team were amazing and very communicative. I appreciate how much they went above and beyond to make my home purchase a smooth process

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 17, 2025

Love [name removed], and the neighborhood. Yard it too small is bad thing

5.0
Verified Homeowner
Fountain, CO, on Jan 17, 2025

All in all, we've been fairly pleased with the home. We've had a few minor issues after move-in that some, but not all, have been resolved. We don't like the dish washer. Silverware can only be put on the side of the drawer, requiring you to pull it out all the way to fill it properly. It would have been better to be on the door itself or on the front of the drawer. Glasses and bowls sit oddly on the shelves. We've replaced the shower heads. Hated the originals and they were too high for us to reach. I wish we could have specified the toilets. We would have requested the high profile with the elongated front. The standard [name removed] toilets are good though, so I have no complaint about the ones you supplied. I do wish you could place one ticket for all issues at the same time, but you can only refer one issue on a ticket since it is room based. From what I been told, you have to save up door issues because you can only refer door issues one time so since I have multiple door issues I am waiting until the 9th month to refer all of them when I have a warranty inspection done prior to the one year. The doors sound cheap. They have a hollow banging sound when you close them. We are not slamming them, they just sound cheap when being closed normally. I'll have to ask about this, is the door between the garage and interior supposed to be a self-closing fireproof door? It opens into the hallway so it may not have to be. I have a squeaky floor between the family room and hallway but looking at the homeowner's guide, it says it is not covered by the warranty. When the interior doors were painted, the paint pooled at the bottom making it look rather unprofessionally done. Maybe they were touched up while hanging? So far, I have not seen any cracks developing. I only have my previous home built in 1987 to compare to, but I had no door issues or squeaking floors for several years after move-in. In the 30+ years I lived there I only had to fix one door for not latching properly. I had no issues with it during the warranty period. Again, all in all, we do like the home. Hopefully, it will stand up over the years similar to our old home.

4.3
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2025

I loved everything about my warranty service/customer care. No issues. No complaints.

4.5
Verified Homeowner
Monument, CO, on Jan 06, 2025

Some of the requests have taken some time to get done, but they have been done.

4.4
Verified Homeowner
Fountain, CO, on Dec 30, 2024

The entire Aspen Ranch team was amazing. [name removed] and [name removed] went above and beyond for us. [name removed] and [name removed] showed top notch skill in the home build process. Highly recommend this team.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 30, 2024

I really appreciated how seamless and straightforward the entire purchase experience was. The process was well-organized, the communication was clear, and I felt supported every step of the way. It made what could have been a stressful experience feel smooth and enjoyable. [name removed] did an excellent job of ensuring this.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 28, 2024

I’m still waiting for my hot water heater to be turned up. I put a request on the website for that. I would like for the rocks in my front to be fixed. This was due to the curb being fixed multiple times.

4.0
Verified Homeowner
Colorado Springs, CO, on Dec 21, 2024

[name removed] was very communicative and kept me up to date on everything, from when the lot was available for purchase, and all major updates. She was very knowledgeable with everything and all major milestones.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 20, 2024

Everything was perfect about the construction of the home and the showing of the home and I can't express how perfect all of the process went other then the mortgage loan side of the transaction. I had a pre approval about a month before closing for a rate of 5% and a certain amount for closing costs but was advised not to lock the rate in. Being a second time home buyer, I was very confused on why we were choosing to wait but I figured I would trust the mortgage loan officer since it is his job. Everything started moving smoothly except I kept getting updates of what the closing costs were going to be and what the current rate was and both of which kept getting higher. After multiple times of trying to contact the loan officer trying to get some resolution on why it keeps getting higher I kept getting told to keep waiting until rates go down. Fast forward to 1 business day before closing and this is when we were forced to finally lock in the rate at 5.5% with higher closing costs than stated before. The whole loan process was incredibly stressful not even knowing if we were going to be approved for the home until one day before closing since the closing costs and monthly payment kept getting higher and higher. Now I have an incredibly higher interest rate and a higher monthly payment than expected. I am extremely disappointed in the way the loan side was handled because looking back it truly makes no sense at all why I was advised not to lock the rate when we were guaranteed a comfortable 5% rate with closing costs that were more than appropriate for the time being. I had to reach out constantly and I was rarely reached out to first. For phone call appointments that were scheduled I had to end up making the call 15 minutes after the scheduled time. The Money that was supposed to be sent to my home insurance provider ended up getting sent to me instead of them. There were a lot of things that went wrong on the mortgage loan side of things and I am extremely disappointed in how it was all handled.

4.6
Verified Homeowner
Colorado Springs, CO, on Dec 18, 2024

[name removed] has been incredibly responsive. We have not had a lot of warranty issues. Our customer care experience has been very good.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 15, 2024

WE had few problems in the house which is from builders side not anything we damaged they didn't fixed it. Worst decision of buying our very first house with ASPEN VIEW HOMES and blindly trust our agent.

0.9
Verified Homeowner
Colorado Springs, CO, on Dec 12, 2024

They have been on top of any concerns and allowed me to be a part of every step of the process and not making me feel like I’m bothering or a burden

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 06, 2024

The customer service has been very accommodating and helpful especially since we are military. We love our home and can’t wait to move in!

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 03, 2024

The representatives have all been very friendly and professional. There have been minor delays I responses and not quite as much assistance as expected, but redirection.

4.5
Verified Homeowner
Fountain, CO, on Dec 02, 2024

I’m noticing our carpet starting to bunch up and become lumpy in basement I had to adjust cabinet hinges so they’d close smoothly. The main bathroom hinges squeak and do not open smoothly I hate the size of my garage. I wish I would’ve measured to see if my truck (Chevy Silverado) and small SUV (Chevy Equinox) would fit at the same time. They don’t and that sucks during hail and snow storms. I would buy another Aspen [name removed] home, but there are some things I would be particular about on the next purchase.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 21, 2024

I love my whole experience with aspen view aside from the buying process on the lender side— nothing to do with anyone in office

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 16, 2024

Problems have been around since move in and no solution has worked

2.0
Verified Homeowner
Colorado Springs, CO, on Nov 14, 2024

The willingness to work with my family to adjust some things during the construction of the home, working with us on the closing date, and the friendliness of [name removed], [name removed], [name removed] [name removed], & [name removed].

4.7
Verified Homeowner

Builder Profile

Aspen View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.