Top Homebuilder Ratings & Reviews

Aspen View Homes

The Nook

77 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

3.9

Installation & Workmanship

4.4

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 17, 2022

Warranty service has always been quick to respond and resolve issues that fall under its umbrella. [name removed] has been very helpful and friendly to work with on our requests. However, there’s a lot of uncertainty about what actually falls to warranty and what doesn’t. For instance, there was a fist sized hole in our cement that was found days after moving in, which warranty said they wouldn’t fix. We also submitted a request about the front lawn installation because the center of it never took. That installation was owned and completed by [name removed] [name removed]. They replaced all the lawns that didn’t take near the center of the neighborhood, but ours was passed off to [name removed].

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 29, 2022

I liked that [name removed] view representative always updated me about the home and I appreciate that she was honest with delays which really alleviated my fears in this uncertain times

4.9
Verified Homeowner
Colorado Springs, on Sep 13, 2022

I’ve sent in a work order a couple months ago for my garage clicker, the whole under my driveway that is now cause a leak into my basement, and my side yard gate does not close properly causing my dog to run out when the wind blows it open and no one has contacted me about it yet.

2.6
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2022

Quality control is lacking in my home. When purchasing a new home, I did not expect to need to initiate warranty repairs immediately. From items that were not completed from my final walk through "tags". to things that the workers ignored and weren't noticed until trying to live in the house. When I first spoke to the office, I was assured that they paid attention to detail to produce the best product possible. Some of the things that were missed were very obvious. A few of them were repaired after the final walk-through and before close. I was appalled at the lack of quality/care in the work when I decided to tear out the carpet upstairs to put in LVP. There was a large amount of construction debris under the carpet. [name removed] subfloor was so uneven that the flooring company had to sand down the entire floor to make it even. [name removed] response I got from the office was that it didn't have to be even because they were laying down carpet. To me that just shows a lack of caring about the quality and the customer. I have a friend in the community who has commented they can feel the uneven floors while walking on carpet. [name removed] primary bathroom in my model (Manitou) was NOT well planned out. It looks pretty from the doorway, but the function is terrible. [name removed] shower is poorly placed and there is no easy way to get in/out without maneuvering around the door or the counter. If you live with someone else, they could easily hit you with the door if unaware you were in there. [name removed] counters are NOT standard height. I am of average height and I feel like a child in my primary bathroom because the counters are too tall. [name removed] secondary bathroom is the appropriate height. I was told it is my cost responsibility to change the primary bathroom counter to standard height. I have already spent some of my money after close to bring up the house to the quality I would have expected from a new build. [name removed] rest is pending under warranty repair. While I expect them to complete the repairs as requested, I just don't feel like this is something I should have had to manage the first month of home ownership with a new build. Makes me wonder how many other things will go wrong in the first year.

4.0
Verified Homeowner
Colorado Springs, on Sep 09, 2022

I was disappointed that Aspen View's leadership (specifically Chris Kuhlmann) refused to reasonably work with us relative to our lender as we were not using AV's preferred lender. This put a very bad taste in my mouth and I considered writing a XXXXX hing review. This refusal to even offer the most modest of concessions or incentives reflected VERY poorly on Aspen View and reinforced the oft-meritorious criticism that builders are simply in it for the bottom line. Horrible customer service by Chris. He's a detriment to your company. Not impressed. However, because Kristine's (she's wonderful), Blake's, Mitch''s and others professionalism and commitment to the tremendous customer service acumen Chris sorely lacks, I chose to instead forgo the 1-Star Google/Yelp, etc. reviews and put in a good word for the rest of your excellent team.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2022

Haven’t received contact about a window that was supposed to get fixed in the master bedroom.

4.9
Verified Homeowner
Colorado Springs, on Sep 08, 2022

Very disappointed, when we did the walk through the people conducting it didn't really care about what my spouse had to say as she pointed out the many flaws in craftsmanship and quaility of work. A fast response we would get is, "this isnt a custom home" when she would point something out. They would make excuses and not pay much mind to her concerns. Passive comments occured when my wife around. For example, I let Jake know she is detail oriented and he replied with he has an autistic child. Odd reaponse and lets me to believe he was insinuating my wife has a mental disability for pointed out all the poor qaulity and lack attention to detail. We were advised also by Jake to let him know about deficiencies and not submit a ticket until he gave the okay. He told is time and time again he is our "advocate" but things haven't been fixed.

0.8
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2022

[name removed] was incredible and professional

5.0
Verified Homeowner
Colorado Springs, on Aug 19, 2022

Punch list items have not been completed, they are aware for months now. Although communication has been good.

3.8
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2022

[name removed] went out of her way to communicate with us every step of the way. [name removed] did a great job of the initial walk-through explaining all the features and benefits of the home.

5.0
Verified Homeowner
Colorado Springs, on Aug 07, 2022

Great service. No negative review in the first 4 months.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2022

Entire process went pretty smooth. We were living out of state while the house was being built so we relied heavily on updates from the sales manager. She was always available for any questions and sent weekly updates to us.

5.0
Verified Homeowner
Colorado Springs, on Apr 23, 2022

[name removed] is personable and always responds immediatly and gets things done.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2022

Excellent construction quality.

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2022

I have appreciates that warranty work seems to be important to the team.

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 30, 2022

I really liked the team who did walkthroughs and kept me up to date on everything. Special shout out to blake! Only thing I didn't really like was that the preferred lender couldn't lend to me even though I initially went with them, so I had to get another lender. But Aspen View Homes didn't give me any discount or money towards closing even though I tried.

5.0
Verified Homeowner
Colorado Springs, on Apr 13, 2022

Very responsive and handled everything quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2022

Friendly, professional, and amazing personnel from day first until the end of the process. Even after closing helpful for all our questions and concerns. Thank you all.

4.9
Verified Homeowner
Colorado Springs, on Mar 02, 2022

[name removed] timeliness of communication on items discussed has been very well received. Thank you for the effective communication.

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 22, 2022

Inability to provide a closing date earlier was frustrating.

5.0
Verified Homeowner
Colorado Springs, on Feb 06, 2022

communication is great, all timely and very professional, we sell many new construction, [name removed] view very superior!! Thanks [name removed] & [name removed]

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2022

So many things that have to be fix in my brand new house (sloppy finishing)

4.1
Verified Homeowner
Colorado Springs, on Jan 22, 2022

Nothing: timely and easy going

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2022

I asked to not put rocks in the yard and they told me they could do it. After I signed the contract they put the rocks and told me they had to. Now I’m stuck shoveling the rocks myself.

4.3
Verified Homeowner
Colorado Springs, on Nov 08, 2021

Actually have the customer care rep show up when they scheduled an appointment, follow through with what they committed to, and not try to manipulate what we paid for with this new home. Looking for competency and professionalism.

0.7
Verified Homeowner
Colorado Springs, CO, on Jun 10, 2022

My experience has been very pleasant with Aspen view homes. Everything has gone super smooth.

4.5
Verified Homeowner
Colorado Springs, on Sep 09, 2021

There is an incredibly long wait for anything to be repaired. I do not like that the guys that made the mistake/poor quality build in the first place are the ones coming to fix it.

2.5
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2022

Nothing, the staff was great from foremen to broker. All our questions were immediately answered and any discrepancies were quickly resolved.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 02, 2022

We didn’t have a closing date till about two weeks before we were expected to close. Getting this information so late left us unprepared and also didn’t allow us to lock in a previous rate. We have been in the house over a month and it’s still not complete. We are being told that deviations from the normal house construction are to be expected. Some examples of this are: wire shelves and huge dips in the basement floor foundation. We were never given information about the HOA nor did we receive our trash can till we were in the house for three weeks. I told the people handling the HOA I only have my phone and they still directed to the site that is only computer friendly. We didn’t get a “private residence” so we were repeatedly blocked in our driveway. The rep Jake came to our home and noticed more things that needed fixing and he promptly put in tickets for.

3.0
Verified Homeowner
Colorado Springs, CO, on Jan 31, 2022

Repairs not done to satisfaction

4.2
Verified Homeowner
Colorado Springs, CO, on Jan 03, 2022

I really liked all of my interactions with every staff member. There is a culture for quality and good customer service. [name removed] was a great communicator and showed diligence in helping us every step of the way. [name removed] is professional and cares about all the details, even the ones no one will ever see. I am impressed with the interior and exterior finish options.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2021

Nothing. Everyone was phenomenal

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2021

[name removed] was amazing and gave me weekly updates with photos! I always knew what stage my home was at!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2021

My closing date was a moving target the entire way through.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 29, 2022

I liked that [name removed] view representative always updated me about the home and I appreciate that she was honest with delays which really alleviated my fears in this uncertain times

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2022

Quality control is lacking in my home. When purchasing a new home, I did not expect to need to initiate warranty repairs immediately. From items that were not completed from my final walk through "tags". to things that the workers ignored and weren't noticed until trying to live in the house. When I first spoke to the office, I was assured that they paid attention to detail to produce the best product possible. Some of the things that were missed were very obvious. A few of them were repaired after the final walk-through and before close. I was appalled at the lack of quality/care in the work when I decided to tear out the carpet upstairs to put in LVP. There was a large amount of construction debris under the carpet. [name removed] subfloor was so uneven that the flooring company had to sand down the entire floor to make it even. [name removed] response I got from the office was that it didn't have to be even because they were laying down carpet. To me that just shows a lack of caring about the quality and the customer. I have a friend in the community who has commented they can feel the uneven floors while walking on carpet. [name removed] primary bathroom in my model (Manitou) was NOT well planned out. It looks pretty from the doorway, but the function is terrible. [name removed] shower is poorly placed and there is no easy way to get in/out without maneuvering around the door or the counter. If you live with someone else, they could easily hit you with the door if unaware you were in there. [name removed] counters are NOT standard height. I am of average height and I feel like a child in my primary bathroom because the counters are too tall. [name removed] secondary bathroom is the appropriate height. I was told it is my cost responsibility to change the primary bathroom counter to standard height. I have already spent some of my money after close to bring up the house to the quality I would have expected from a new build. [name removed] rest is pending under warranty repair. While I expect them to complete the repairs as requested, I just don't feel like this is something I should have had to manage the first month of home ownership with a new build. Makes me wonder how many other things will go wrong in the first year.

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2022

Haven’t received contact about a window that was supposed to get fixed in the master bedroom.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2022

[name removed] was incredible and professional

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2022

[name removed] went out of her way to communicate with us every step of the way. [name removed] did a great job of the initial walk-through explaining all the features and benefits of the home.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2022

Entire process went pretty smooth. We were living out of state while the house was being built so we relied heavily on updates from the sales manager. She was always available for any questions and sent weekly updates to us.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2022

Excellent construction quality.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 30, 2022

I really liked the team who did walkthroughs and kept me up to date on everything. Special shout out to blake! Only thing I didn't really like was that the preferred lender couldn't lend to me even though I initially went with them, so I had to get another lender. But Aspen View Homes didn't give me any discount or money towards closing even though I tried.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2022

Friendly, professional, and amazing personnel from day first until the end of the process. Even after closing helpful for all our questions and concerns. Thank you all.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 22, 2022

Inability to provide a closing date earlier was frustrating.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2022

So many things that have to be fix in my brand new house (sloppy finishing)

4.1
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2022

I asked to not put rocks in the yard and they told me they could do it. After I signed the contract they put the rocks and told me they had to. Now I’m stuck shoveling the rocks myself.

4.3
Verified Homeowner
Colorado Springs, CO, on Jun 10, 2022

My experience has been very pleasant with Aspen view homes. Everything has gone super smooth.

4.5
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2022

Nothing, the staff was great from foremen to broker. All our questions were immediately answered and any discrepancies were quickly resolved.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 02, 2022

We didn’t have a closing date till about two weeks before we were expected to close. Getting this information so late left us unprepared and also didn’t allow us to lock in a previous rate. We have been in the house over a month and it’s still not complete. We are being told that deviations from the normal house construction are to be expected. Some examples of this are: wire shelves and huge dips in the basement floor foundation. We were never given information about the HOA nor did we receive our trash can till we were in the house for three weeks. I told the people handling the HOA I only have my phone and they still directed to the site that is only computer friendly. We didn’t get a “private residence” so we were repeatedly blocked in our driveway. The rep Jake came to our home and noticed more things that needed fixing and he promptly put in tickets for.

3.0
Verified Homeowner
Colorado Springs, CO, on Jan 31, 2022

Repairs not done to satisfaction

4.2
Verified Homeowner
Colorado Springs, CO, on Jan 03, 2022

I really liked all of my interactions with every staff member. There is a culture for quality and good customer service. [name removed] was a great communicator and showed diligence in helping us every step of the way. [name removed] is professional and cares about all the details, even the ones no one will ever see. I am impressed with the interior and exterior finish options.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2021

Nothing. Everyone was phenomenal

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2021

[name removed] was amazing and gave me weekly updates with photos! I always knew what stage my home was at!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2021

My closing date was a moving target the entire way through.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 17, 2022

Warranty service has always been quick to respond and resolve issues that fall under its umbrella. [name removed] has been very helpful and friendly to work with on our requests. However, there’s a lot of uncertainty about what actually falls to warranty and what doesn’t. For instance, there was a fist sized hole in our cement that was found days after moving in, which warranty said they wouldn’t fix. We also submitted a request about the front lawn installation because the center of it never took. That installation was owned and completed by [name removed] [name removed]. They replaced all the lawns that didn’t take near the center of the neighborhood, but ours was passed off to [name removed].

4.8
Verified Homeowner
Colorado Springs, on Sep 13, 2022

I’ve sent in a work order a couple months ago for my garage clicker, the whole under my driveway that is now cause a leak into my basement, and my side yard gate does not close properly causing my dog to run out when the wind blows it open and no one has contacted me about it yet.

2.6
Verified Homeowner
Colorado Springs, on Sep 09, 2022

I was disappointed that Aspen View's leadership (specifically Chris Kuhlmann) refused to reasonably work with us relative to our lender as we were not using AV's preferred lender. This put a very bad taste in my mouth and I considered writing a XXXXX hing review. This refusal to even offer the most modest of concessions or incentives reflected VERY poorly on Aspen View and reinforced the oft-meritorious criticism that builders are simply in it for the bottom line. Horrible customer service by Chris. He's a detriment to your company. Not impressed. However, because Kristine's (she's wonderful), Blake's, Mitch''s and others professionalism and commitment to the tremendous customer service acumen Chris sorely lacks, I chose to instead forgo the 1-Star Google/Yelp, etc. reviews and put in a good word for the rest of your excellent team.

5.0
Verified Homeowner
Colorado Springs, on Sep 08, 2022

Very disappointed, when we did the walk through the people conducting it didn't really care about what my spouse had to say as she pointed out the many flaws in craftsmanship and quaility of work. A fast response we would get is, "this isnt a custom home" when she would point something out. They would make excuses and not pay much mind to her concerns. Passive comments occured when my wife around. For example, I let Jake know she is detail oriented and he replied with he has an autistic child. Odd reaponse and lets me to believe he was insinuating my wife has a mental disability for pointed out all the poor qaulity and lack attention to detail. We were advised also by Jake to let him know about deficiencies and not submit a ticket until he gave the okay. He told is time and time again he is our "advocate" but things haven't been fixed.

0.8
Verified Homeowner
Colorado Springs, on Aug 19, 2022

Punch list items have not been completed, they are aware for months now. Although communication has been good.

3.8
Verified Homeowner
Colorado Springs, on Aug 07, 2022

Great service. No negative review in the first 4 months.

4.6
Verified Homeowner
Colorado Springs, on Apr 23, 2022

[name removed] is personable and always responds immediatly and gets things done.

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2022

I have appreciates that warranty work seems to be important to the team.

4.6
Verified Homeowner
Colorado Springs, on Apr 13, 2022

Very responsive and handled everything quickly.

5.0
Verified Homeowner
Colorado Springs, on Mar 02, 2022

[name removed] timeliness of communication on items discussed has been very well received. Thank you for the effective communication.

4.5
Verified Homeowner
Colorado Springs, on Feb 06, 2022

communication is great, all timely and very professional, we sell many new construction, [name removed] view very superior!! Thanks [name removed] & [name removed]

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2022

Nothing: timely and easy going

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2021

Actually have the customer care rep show up when they scheduled an appointment, follow through with what they committed to, and not try to manipulate what we paid for with this new home. Looking for competency and professionalism.

0.7
Verified Homeowner
Colorado Springs, on Sep 09, 2021

There is an incredibly long wait for anything to be repaired. I do not like that the guys that made the mistake/poor quality build in the first place are the ones coming to fix it.

2.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet