Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Oct 31, 2024
The home is beautiful and we love the floor plan and the open concept. The warranty is good and always got a timely response to my warranty tickets.
Colorado Springs, CO, on Dec 06, 2024
The customer service has been very accommodating and helpful especially since we are military. We love our home and can’t wait to move in!
Colorado Springs, on Dec 18, 2024
[name removed] has been incredibly responsive. We have not had a lot of warranty issues. Our customer care experience has been very good.
Colorado Springs, on Aug 22, 2024
Lots of defects with finishes such as wood trim and caulking. My deck railing is splitting and the stairs are bowing. My shower pan is separating from the tile and caulking. 15amp circuits are terrible and should only be used for lighting circuits. The worst part about purchasing our home is finding out that we need a 3-4 ton AC compressor to regulate the main and basement zones. The 1.5 ton compressor is not rated for that much square footage. I feel like lots of corners were cut and everything was done on the cheap side of things.
Colorado Springs, CO, on Sep 29, 2024
Warranty took a long time to reach out to us after we put in a ticket. At least a week.
Colorado Springs, on Dec 03, 2024
The representatives have all been very friendly and professional. There have been minor delays I responses and not quite as much assistance as expected, but redirection.
Colorado Springs, CO, on Jul 28, 2024
The realtors at Aspen [name removed] Homes were amazing all the way through my home process purchase. Aspen [name removed] Homes staff met all my needs for my new built home! Great staff, great people, and excellent customer service!
Colorado Springs, on Oct 20, 2024
I noted my fence leaning at the closing Walk thru and filled out multiple warranty tickets and they weren't addressed after I opened another ticket I was told the warranty for the fence warranty was only two weeks. Bad service there
Colorado Springs, CO, on Jul 13, 2024
we did not have dislikes about our purchase everything went smooth.
Colorado Springs, on Aug 25, 2024
We had issues an electrical panel when we first moved in. Now we’re having issues with the flooring. We already put in a warranty work order and it seems like only a temporary fix was done which leads me to believe the work quality is sub par. We’ve been in our home for six months now and we’re already replacing lights too. Overall the house is nice but the quality of work on the house is questionable.
Colorado Springs, CO, on Jun 26, 2024
Everyone I've worked with has been amazing throughout the process, especially fond of [name removed] (she's the sweetest) and [name removed]. [name removed], I've probably dealt with the most as we've addressed a few minor/nonwarranty issues, and just running into him in the neighborhood, he's been quick to respond, professional, and helpful. I've not had issues with anyone I've dealt with in the entire process.
Colorado Springs, on Jul 25, 2024
It worked as intended. It was fast and [name removed] was in constant contact. I don't speak Spanish so it was very hard communicating with the worker completing the service.
Colorado Springs, on May 23, 2024
Liked: The people mainly, warranty claims can but be such a headache but if you have people who have your back ([name removed] & [name removed]) it’s a good feeling.
Colorado Springs, CO, on Jun 23, 2024
I liked how easy it was to communicate with everyone
Colorado Springs, on May 22, 2024
Being able to contact someone and them responding in a timely matter.
Colorado Springs, CO, on May 30, 2024
I liked how convenient the entire process was and I liked the incentives that came with our home.
Colorado Springs, on May 14, 2024
everything is not working you have to call them with no answers customer services is poor.
Colorado Springs, CO, on May 23, 2024
Original Blueprints on the website differ from actual home at the date of purchase Inconsistency with each model built within the same time frame, no pendant lights over kitchen island Was not informed that the new layout of the master bath would not have a soaker tub Laminate countertop in basement bathroom instead of formica Informed at the beginning of negotiation I would receive a front load washer instead I received a top load which is less efficient
Colorado Springs, on May 03, 2024
A lot of my tickets for warranty take way too long. I have multiple pending still from months ago
Colorado Springs, CO, on May 16, 2024
Everything was smooth and seamless! [name removed] and [name removed] have been absolutely instrumental in the entire process! Please recognize these individuals for going above and beyond with questions and/or tasks!
Colorado Springs, on Apr 22, 2024
Very engaged and helpful. Followed through with commitments and kept me informed.
Colorado Springs, CO, on May 14, 2024
Friendly, prompt, professional, accommodating
Colorado Springs, on Dec 12, 2023
It takes too long for anything to get fixed and when it does get fixed it needs to be redone because Aspen tries to save a buck and finds a random on the street.
Colorado Springs, CO, on Apr 28, 2024
The side yard seemed larger in the video calls. Because we had to have our agent work and see things first person for us. We would like to at least fill the side yard with dirt and grass at least, as we have dogs and would like that space to be filled please. When the wind is strong there is something that is knocking on the roof. But other than that the house is beautiful and Aspen took care of all almost all of the problems.
Colorado Springs, on Dec 09, 2023
I loved everything about the team! [name removed] has been amazing as always
Colorado Springs, CO, on Apr 05, 2024
Everything was super smooth, Monty was super helpful and answered all of our questions. He really made sure all of our needs were accommodated
Colorado Springs, CO, on Mar 16, 2024
The customer service was outstanding. I purchased from out of state and Monty make the whole process so much less stressful. Mitch was so thorough and helpful in the walkthrough, also.
Colorado Springs, CO, on Dec 21, 2023
Everyone was professional and answered our questions and available for further assistance.
Colorado Springs, CO, on Nov 19, 2023
The amount of back and fourth with the mortgage company.
Colorado Springs, CO, on Nov 09, 2023
The only thing that was an issue was negotiating price. Person at the model home refused to come down. I talked to my other POC and came down no problem
Colorado Springs, CO, on Oct 29, 2023
It was professional and timely even when I was deployed and had to buy long distance.
Colorado Springs, CO, on Oct 20, 2023
The sales rep stated that the VA funding fee would be paid for and it wasn't. Seemed deceitful and brought our trust level down.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 06, 2024
The customer service has been very accommodating and helpful especially since we are military. We love our home and can’t wait to move in!
Colorado Springs, CO, on Sep 29, 2024
Warranty took a long time to reach out to us after we put in a ticket. At least a week.
Colorado Springs, CO, on Jul 28, 2024
The realtors at Aspen [name removed] Homes were amazing all the way through my home process purchase. Aspen [name removed] Homes staff met all my needs for my new built home! Great staff, great people, and excellent customer service!
Colorado Springs, CO, on Jul 13, 2024
we did not have dislikes about our purchase everything went smooth.
Colorado Springs, CO, on Jun 26, 2024
Everyone I've worked with has been amazing throughout the process, especially fond of [name removed] (she's the sweetest) and [name removed]. [name removed], I've probably dealt with the most as we've addressed a few minor/nonwarranty issues, and just running into him in the neighborhood, he's been quick to respond, professional, and helpful. I've not had issues with anyone I've dealt with in the entire process.
Colorado Springs, CO, on Jun 23, 2024
I liked how easy it was to communicate with everyone
Colorado Springs, CO, on May 30, 2024
I liked how convenient the entire process was and I liked the incentives that came with our home.
Colorado Springs, CO, on May 23, 2024
Original Blueprints on the website differ from actual home at the date of purchase Inconsistency with each model built within the same time frame, no pendant lights over kitchen island Was not informed that the new layout of the master bath would not have a soaker tub Laminate countertop in basement bathroom instead of formica Informed at the beginning of negotiation I would receive a front load washer instead I received a top load which is less efficient
Colorado Springs, CO, on May 16, 2024
Everything was smooth and seamless! [name removed] and [name removed] have been absolutely instrumental in the entire process! Please recognize these individuals for going above and beyond with questions and/or tasks!
Colorado Springs, CO, on May 14, 2024
Friendly, prompt, professional, accommodating
Colorado Springs, CO, on Apr 28, 2024
The side yard seemed larger in the video calls. Because we had to have our agent work and see things first person for us. We would like to at least fill the side yard with dirt and grass at least, as we have dogs and would like that space to be filled please. When the wind is strong there is something that is knocking on the roof. But other than that the house is beautiful and Aspen took care of all almost all of the problems.
Colorado Springs, CO, on Apr 05, 2024
Everything was super smooth, Monty was super helpful and answered all of our questions. He really made sure all of our needs were accommodated
Colorado Springs, CO, on Mar 16, 2024
The customer service was outstanding. I purchased from out of state and Monty make the whole process so much less stressful. Mitch was so thorough and helpful in the walkthrough, also.
Colorado Springs, CO, on Dec 21, 2023
Everyone was professional and answered our questions and available for further assistance.
Colorado Springs, CO, on Nov 19, 2023
The amount of back and fourth with the mortgage company.
Colorado Springs, CO, on Nov 09, 2023
The only thing that was an issue was negotiating price. Person at the model home refused to come down. I talked to my other POC and came down no problem
Colorado Springs, CO, on Oct 29, 2023
It was professional and timely even when I was deployed and had to buy long distance.
Colorado Springs, CO, on Oct 20, 2023
The sales rep stated that the VA funding fee would be paid for and it wasn't. Seemed deceitful and brought our trust level down.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 18, 2024
[name removed] has been incredibly responsive. We have not had a lot of warranty issues. Our customer care experience has been very good.
Colorado Springs, on Dec 03, 2024
The representatives have all been very friendly and professional. There have been minor delays I responses and not quite as much assistance as expected, but redirection.
Colorado Springs, on Oct 20, 2024
I noted my fence leaning at the closing Walk thru and filled out multiple warranty tickets and they weren't addressed after I opened another ticket I was told the warranty for the fence warranty was only two weeks. Bad service there
Colorado Springs, on Aug 25, 2024
We had issues an electrical panel when we first moved in. Now we’re having issues with the flooring. We already put in a warranty work order and it seems like only a temporary fix was done which leads me to believe the work quality is sub par. We’ve been in our home for six months now and we’re already replacing lights too. Overall the house is nice but the quality of work on the house is questionable.
Colorado Springs, on Jul 25, 2024
It worked as intended. It was fast and [name removed] was in constant contact. I don't speak Spanish so it was very hard communicating with the worker completing the service.
Colorado Springs, on May 23, 2024
Liked: The people mainly, warranty claims can but be such a headache but if you have people who have your back ([name removed] & [name removed]) it’s a good feeling.
Colorado Springs, on May 22, 2024
Being able to contact someone and them responding in a timely matter.
Colorado Springs, on May 14, 2024
everything is not working you have to call them with no answers customer services is poor.
Colorado Springs, on May 03, 2024
A lot of my tickets for warranty take way too long. I have multiple pending still from months ago
Colorado Springs, on Apr 22, 2024
Very engaged and helpful. Followed through with commitments and kept me informed.
Colorado Springs, on Dec 12, 2023
It takes too long for anything to get fixed and when it does get fixed it needs to be redone because Aspen tries to save a buck and finds a random on the street.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Oct 31, 2024
The home is beautiful and we love the floor plan and the open concept. The warranty is good and always got a timely response to my warranty tickets.
Colorado Springs, on Aug 22, 2024
Lots of defects with finishes such as wood trim and caulking. My deck railing is splitting and the stairs are bowing. My shower pan is separating from the tile and caulking. 15amp circuits are terrible and should only be used for lighting circuits. The worst part about purchasing our home is finding out that we need a 3-4 ton AC compressor to regulate the main and basement zones. The 1.5 ton compressor is not rated for that much square footage. I feel like lots of corners were cut and everything was done on the cheap side of things.