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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Peyton, on Oct 31, 2020
I feel its easy to communicate an issue. However, not happy about the trim work in the home. Had a lot of issues, even after having it repaired it still doesnt match the other trim due to different paint textures. We have an uneven piece in our bathroom by our shower that is extremely noticeable. Random tiles in showers arent laying flat like the rest. Staff is friendly. Neighborhood stays clean during construction
Peyton, on Oct 31, 2020
The customer care experience has been horrible. We have had issues and had to go through the warranty process and in this case, we ended up hiring our own repairman because both the service AVH as well as the HVAC company you contract with was horrible
Peyton, on Oct 12, 2020
They said they had to cut a new intake on a/c and never came back and our a/c is still not working properly!
Peyton, on Oct 12, 2020
We were told on the final walk through almost a year ago to wait to claim little items until month 11 and then Aspen [name removed] would take care of them. But now the cracks in the sidewalk And steps are worse and with lower temperatures it’s hard to get concrete fixed and poured.
Peyton, CO, on Oct 05, 2020
Closing was delayed a couple days but understandable because of the pandemic
Peyton, on Sep 25, 2020
We had a couple minor issues and they were resolved very quickly with no push-back at all. Very pleased with the customer service
Peyton, on Sep 18, 2020
Wish we had an HOA or at least keep up with the covenants. I hate to see this community go down hill due to a few bad apples. We’ve had the A/C guy out tons of times to try and get the upstairs to blow more air without having to close all of the vents downstairs. [name removed] than that everything seems good.
Peyton, on Aug 26, 2020
I didn't like the lack of communication during the build. Every time a dead line didn't get met it was a weather delay.
Peyton, on Aug 25, 2020
[Translated from ES] The size of the house and the land.
Peyton, CO, on Aug 24, 2020
Our Aspen agent was terrific, kept us informed the entire time. [name removed] is #1 in our Book!
Peyton, on Aug 23, 2020
Warranty has been good. We have had a few small problems that were fixed to our satisfaction.
Peyton, CO, on Aug 16, 2020
There were some delays with getting us into the house and a couple of layovers, but overall the team has been very helpful with us getting in. The home is great. The only complaint is that our A/C doesn’t do too much for the second floor where all of the bedrooms are
Peyton, CO, on Aug 14, 2020
I liked that the selling agent kept us informed through weekly email and pictures.
Peyton, on Jul 31, 2020
1st of all..... way too many issues 2nd..... 5 months in and still finding new issues 3rd.... some simple issues solved... larger issues have not been solved
Peyton, CO, on Jul 31, 2020
I enjoyed the continued updates we received every week. Any item we had a concern with were addressed right away. [name removed] was always available to address any concerns we had and he was able to fix or explain the status. Great customer service. [name removed] was always available and we appreciated her sending us the updated pictures every week. I would recommend her to anyone I tell about buying from Aspen [name removed] Homes
Peyton, on Jul 09, 2020
I forwarded a certified letter to you as well to PPBD, stating my problems and issues-- enough said !!
Peyton, on Jul 07, 2020
The overall quality of the house is not too bad, and we do like the design. But our problem is all the fine details and not having our problems fixed in a timely manner through warranty. Also, the grading of the backyard is absolutely horrible, seemed like a very rushed job and everything is washing out.
Peyton, CO, on Jun 29, 2020
Friendly environment, honest communication, and just great wholesome people that I refer to as friends.
Peyton, CO, on Jun 29, 2020
Everything went smoothly from contract to move in. Loved the weekly updates and the staff! All super nivr and friendly!
Peyton, on Jun 02, 2020
I DON'T HAVE THE WORRY OF THINGS GOING WRONG WITH AREAS OF MY HOME AND ME BEING LEFT WITH ALL THE TROUBLE OF GETTING THE MONEY TO GET IT FIXED.
Peyton, on May 26, 2020
My sales guy [name removed] but seemed that they have a high turn over rate so you never know who to talk to.
Peyton, CO, on May 25, 2020
[name removed] always got back to us very quickly when we had questions.
Peyton, on May 24, 2020
They do check up on the owner of the property about a month after the owner purchased the property.
Peyton, CO, on May 24, 2020
The preferred lender was great to work with. They had one home ready and it was just what we needed.
Peyton, CO, on May 08, 2020
Communication was great, sales rep [name removed] was great, [name removed] was great. Everything was very straightforward.
Peyton, CO, on Apr 28, 2020
We had some bumps and added stress due to Covid19 and my Aspen View sakes agent quitting without warning, but the rest of your team jumped in and really stepped up to help me close timely. I’m very grateful for that.
Peyton, CO, on Apr 12, 2020
Reasonable timeline and kept to the timeline. Quality all the way until the end
Peyton, CO, on Apr 07, 2020
[name removed]. She was awesome, knowledgeable, trustworthy. She just flat out amazing.
Peyton, on Mar 17, 2020
I am very disappointed in the quality of construction and the materials used in building my home. This is the fifth home we have purchased and the quality is the poorest.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, CO, on Oct 05, 2020
Closing was delayed a couple days but understandable because of the pandemic
Peyton, CO, on Aug 24, 2020
Our Aspen agent was terrific, kept us informed the entire time. [name removed] is #1 in our Book!
Peyton, CO, on Aug 16, 2020
There were some delays with getting us into the house and a couple of layovers, but overall the team has been very helpful with us getting in. The home is great. The only complaint is that our A/C doesn’t do too much for the second floor where all of the bedrooms are
Peyton, CO, on Aug 14, 2020
I liked that the selling agent kept us informed through weekly email and pictures.
Peyton, CO, on Jul 31, 2020
I enjoyed the continued updates we received every week. Any item we had a concern with were addressed right away. [name removed] was always available to address any concerns we had and he was able to fix or explain the status. Great customer service. [name removed] was always available and we appreciated her sending us the updated pictures every week. I would recommend her to anyone I tell about buying from Aspen [name removed] Homes
Peyton, CO, on Jun 29, 2020
Friendly environment, honest communication, and just great wholesome people that I refer to as friends.
Peyton, CO, on Jun 29, 2020
Everything went smoothly from contract to move in. Loved the weekly updates and the staff! All super nivr and friendly!
Peyton, CO, on May 25, 2020
[name removed] always got back to us very quickly when we had questions.
Peyton, CO, on May 24, 2020
The preferred lender was great to work with. They had one home ready and it was just what we needed.
Peyton, CO, on May 08, 2020
Communication was great, sales rep [name removed] was great, [name removed] was great. Everything was very straightforward.
Peyton, CO, on Apr 28, 2020
We had some bumps and added stress due to Covid19 and my Aspen View sakes agent quitting without warning, but the rest of your team jumped in and really stepped up to help me close timely. I’m very grateful for that.
Peyton, CO, on Apr 12, 2020
Reasonable timeline and kept to the timeline. Quality all the way until the end
Peyton, CO, on Apr 07, 2020
[name removed]. She was awesome, knowledgeable, trustworthy. She just flat out amazing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, on Oct 31, 2020
I feel its easy to communicate an issue. However, not happy about the trim work in the home. Had a lot of issues, even after having it repaired it still doesnt match the other trim due to different paint textures. We have an uneven piece in our bathroom by our shower that is extremely noticeable. Random tiles in showers arent laying flat like the rest. Staff is friendly. Neighborhood stays clean during construction
Peyton, on Oct 31, 2020
The customer care experience has been horrible. We have had issues and had to go through the warranty process and in this case, we ended up hiring our own repairman because both the service AVH as well as the HVAC company you contract with was horrible
Peyton, on Oct 12, 2020
They said they had to cut a new intake on a/c and never came back and our a/c is still not working properly!
Peyton, on Sep 25, 2020
We had a couple minor issues and they were resolved very quickly with no push-back at all. Very pleased with the customer service
Peyton, on Aug 23, 2020
Warranty has been good. We have had a few small problems that were fixed to our satisfaction.
Peyton, on Jul 31, 2020
1st of all..... way too many issues 2nd..... 5 months in and still finding new issues 3rd.... some simple issues solved... larger issues have not been solved
Peyton, on Jul 09, 2020
I forwarded a certified letter to you as well to PPBD, stating my problems and issues-- enough said !!
Peyton, on Jul 07, 2020
The overall quality of the house is not too bad, and we do like the design. But our problem is all the fine details and not having our problems fixed in a timely manner through warranty. Also, the grading of the backyard is absolutely horrible, seemed like a very rushed job and everything is washing out.
Peyton, on Jun 02, 2020
I DON'T HAVE THE WORRY OF THINGS GOING WRONG WITH AREAS OF MY HOME AND ME BEING LEFT WITH ALL THE TROUBLE OF GETTING THE MONEY TO GET IT FIXED.
Peyton, on May 24, 2020
They do check up on the owner of the property about a month after the owner purchased the property.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, on Oct 12, 2020
We were told on the final walk through almost a year ago to wait to claim little items until month 11 and then Aspen [name removed] would take care of them. But now the cracks in the sidewalk And steps are worse and with lower temperatures it’s hard to get concrete fixed and poured.
Peyton, on Sep 18, 2020
Wish we had an HOA or at least keep up with the covenants. I hate to see this community go down hill due to a few bad apples. We’ve had the A/C guy out tons of times to try and get the upstairs to blow more air without having to close all of the vents downstairs. [name removed] than that everything seems good.
Peyton, on Aug 26, 2020
I didn't like the lack of communication during the build. Every time a dead line didn't get met it was a weather delay.
Peyton, on Aug 25, 2020
[Translated from ES] The size of the house and the land.
Peyton, on May 26, 2020
My sales guy [name removed] but seemed that they have a high turn over rate so you never know who to talk to.