Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Peyton, CO, on Oct 05, 2020
Closing was delayed a couple days but understandable because of the pandemic
Peyton, on May 06, 2021
I didn't like Aspen [name removed] Homes not fulfilling repair of gas range. Also, situation with easement is ridiculous, especially as I had to pay for rock in an easement area when I can't even use that space? I did like the warranty repair process and the POC, made it easy to communicate, and friendly and efficient person!
Peyton, on May 05, 2021
This is the 2nd new build home and this one gas had to have extra work done since I bought it. In the other hand you have been there to get the work needed. Sometimes communication is not always there. Scheduling repairs without notifying me that contractors are coming so I can schedule to be there.
Peyton, on Mar 31, 2021
everyone is super friendly! staff has been awesome. however, issues with the home, i feel there is always an “excuse” there seems to have been some shortcuts or “overlooks” on small details. never had a problem with the major concerns
Peyton, CO, on Aug 24, 2020
Our Aspen agent was terrific, kept us informed the entire time. [name removed] is #1 in our Book!
Peyton, on Mar 25, 2021
I only have a few repairs that need done. The house otherwise is perfect for us.
Peyton, CO, on Aug 16, 2020
There were some delays with getting us into the house and a couple of layovers, but overall the team has been very helpful with us getting in. The home is great. The only complaint is that our A/C doesn’t do too much for the second floor where all of the bedrooms are
Peyton, on Dec 19, 2020
We have not had any warranty issues yet. Everyone has been pretty helpful that we've dealt with in regards to customer service. We had some movers break a sconce and the PM managed to secure us a replacement. It was really nice of them to look out for a spare.
Peyton, on Feb 25, 2021
Had some minor issues that's taking a while to get fixed. Cracked tile. Calking is coming up.
Peyton, CO, on Aug 14, 2020
I liked that the selling agent kept us informed through weekly email and pictures.
Peyton, on Dec 02, 2020
The service was great but having to loose half of my house because of faulty equipment around the holidays is what I am not happy with
Peyton, on Feb 25, 2021
Our kitchen faucet we had to replace due to a leak and many of our light fixtures need new bulbs rather quickly. We did not get contacted for our mid year evaluation. Overall we like our home and are happy.
Peyton, CO, on Jul 31, 2020
I enjoyed the continued updates we received every week. Any item we had a concern with were addressed right away. [name removed] was always available to address any concerns we had and he was able to fix or explain the status. Great customer service. [name removed] was always available and we appreciated her sending us the updated pictures every week. I would recommend her to anyone I tell about buying from Aspen [name removed] Homes
Peyton, on Oct 31, 2020
The customer care experience has been horrible. We have had issues and had to go through the warranty process and in this case, we ended up hiring our own repairman because both the service AVH as well as the HVAC company you contract with was horrible
Peyton, on Feb 03, 2021
I dislike that there are not enough heat ducts throughout the home. It’s freezing in the master bedroom/bathroom and the basement.
Peyton, CO, on Jun 29, 2020
Everything went smoothly from contract to move in. Loved the weekly updates and the staff! All super nivr and friendly!
Peyton, on Oct 31, 2020
I feel its easy to communicate an issue. However, not happy about the trim work in the home. Had a lot of issues, even after having it repaired it still doesnt match the other trim due to different paint textures. We have an uneven piece in our bathroom by our shower that is extremely noticeable. Random tiles in showers arent laying flat like the rest. Staff is friendly. Neighborhood stays clean during construction
Peyton, on Feb 02, 2021
Warranty department is worthless... Still waiting on [name removed] to return after like 3 months now. Have had him out 3 times now and he only fixes a couple things off of the huge list that we have had going since closing on march 31 2020. Still waiting for a call or him to return. Also you use junk fixtures throughout the house. Constantly changing things out because they dont work
Peyton, CO, on Jun 29, 2020
Friendly environment, honest communication, and just great wholesome people that I refer to as friends.
Peyton, on Oct 12, 2020
They said they had to cut a new intake on a/c and never came back and our a/c is still not working properly!
Peyton, on Jan 24, 2021
Sales staff were great and the follow up on a few warranty issues was great.
Peyton, CO, on May 25, 2020
[name removed] always got back to us very quickly when we had questions.
Peyton, on Sep 25, 2020
We had a couple minor issues and they were resolved very quickly with no push-back at all. Very pleased with the customer service
Peyton, on Jan 23, 2021
I was missing screens on some of the windows and it took a few months to get the missing screens installed.
Peyton, CO, on May 24, 2020
The preferred lender was great to work with. They had one home ready and it was just what we needed.
Peyton, on Aug 23, 2020
Warranty has been good. We have had a few small problems that were fixed to our satisfaction.
Peyton, on Jan 07, 2021
Still don't have a working dishwasher, cracked concrete (this was addressed), having to replace my roof after 3 months living in a new home do to Hail. Towel bars just pulled out of two different walls. Shrubs out front dying from underground mold. Leak in garage at first rain (this was addressed). Could just keep going, but to what end?
Peyton, CO, on May 08, 2020
Communication was great, sales rep [name removed] was great, [name removed] was great. Everything was very straightforward.
Peyton, on Jul 31, 2020
1st of all..... way too many issues 2nd..... 5 months in and still finding new issues 3rd.... some simple issues solved... larger issues have not been solved
Peyton, on Jan 02, 2021
Too many deficiencies from initial build that I was told were not covered under warranty.
Peyton, CO, on Apr 28, 2020
We had some bumps and added stress due to Covid19 and my Aspen View sakes agent quitting without warning, but the rest of your team jumped in and really stepped up to help me close timely. I’m very grateful for that.
Peyton, on Jul 09, 2020
I forwarded a certified letter to you as well to PPBD, stating my problems and issues-- enough said !!
Peyton, on Dec 17, 2020
violation of NEC codes, counterfeit ( U L ) labels , violation codes for the installation of can lights--the interface between the fixture housing and wall of ceiling covering was not sealed via gasket or caulk or other approved means. cover up of damage to sidewalk, curbs , the damage was cause by you,. the city stated that repair is 12 to 14 years, cost will fall on home owners some where around 4 to 5 thousand dollars -- hell of away to treat a 73 year old man and his 69 year old wife that is disabled
Peyton, on Jul 07, 2020
The overall quality of the house is not too bad, and we do like the design. But our problem is all the fine details and not having our problems fixed in a timely manner through warranty. Also, the grading of the backyard is absolutely horrible, seemed like a very rushed job and everything is washing out.
Peyton, on Oct 12, 2020
We were told on the final walk through almost a year ago to wait to claim little items until month 11 and then Aspen [name removed] would take care of them. But now the cracks in the sidewalk And steps are worse and with lower temperatures it’s hard to get concrete fixed and poured.
Peyton, CO, on Apr 12, 2020
Reasonable timeline and kept to the timeline. Quality all the way until the end
Peyton, on Jun 02, 2020
I DON'T HAVE THE WORRY OF THINGS GOING WRONG WITH AREAS OF MY HOME AND ME BEING LEFT WITH ALL THE TROUBLE OF GETTING THE MONEY TO GET IT FIXED.
Peyton, on Sep 18, 2020
Wish we had an HOA or at least keep up with the covenants. I hate to see this community go down hill due to a few bad apples. We’ve had the A/C guy out tons of times to try and get the upstairs to blow more air without having to close all of the vents downstairs. [name removed] than that everything seems good.
Peyton, on May 24, 2020
They do check up on the owner of the property about a month after the owner purchased the property.
Peyton, CO, on Apr 07, 2020
[name removed]. She was awesome, knowledgeable, trustworthy. She just flat out amazing.
Peyton, on Aug 26, 2020
I didn't like the lack of communication during the build. Every time a dead line didn't get met it was a weather delay.
Peyton, on Aug 25, 2020
[Translated from ES] The size of the house and the land.
Peyton, CO, on Mar 10, 2020
professionalism, and courtesy of staff. [name removed] was effective and has knowledge in the application of building codes, he answered all my questions correctly
Peyton, on May 26, 2020
My sales guy [name removed] but seemed that they have a high turn over rate so you never know who to talk to.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, CO, on Oct 05, 2020
Closing was delayed a couple days but understandable because of the pandemic
Peyton, CO, on Aug 24, 2020
Our Aspen agent was terrific, kept us informed the entire time. [name removed] is #1 in our Book!
Peyton, CO, on Aug 16, 2020
There were some delays with getting us into the house and a couple of layovers, but overall the team has been very helpful with us getting in. The home is great. The only complaint is that our A/C doesn’t do too much for the second floor where all of the bedrooms are
Peyton, CO, on Aug 14, 2020
I liked that the selling agent kept us informed through weekly email and pictures.
Peyton, CO, on Jul 31, 2020
I enjoyed the continued updates we received every week. Any item we had a concern with were addressed right away. [name removed] was always available to address any concerns we had and he was able to fix or explain the status. Great customer service. [name removed] was always available and we appreciated her sending us the updated pictures every week. I would recommend her to anyone I tell about buying from Aspen [name removed] Homes
Peyton, CO, on Jun 29, 2020
Everything went smoothly from contract to move in. Loved the weekly updates and the staff! All super nivr and friendly!
Peyton, CO, on Jun 29, 2020
Friendly environment, honest communication, and just great wholesome people that I refer to as friends.
Peyton, CO, on May 25, 2020
[name removed] always got back to us very quickly when we had questions.
Peyton, CO, on May 24, 2020
The preferred lender was great to work with. They had one home ready and it was just what we needed.
Peyton, CO, on May 08, 2020
Communication was great, sales rep [name removed] was great, [name removed] was great. Everything was very straightforward.
Peyton, CO, on Apr 28, 2020
We had some bumps and added stress due to Covid19 and my Aspen View sakes agent quitting without warning, but the rest of your team jumped in and really stepped up to help me close timely. I’m very grateful for that.
Peyton, CO, on Apr 12, 2020
Reasonable timeline and kept to the timeline. Quality all the way until the end
Peyton, CO, on Apr 07, 2020
[name removed]. She was awesome, knowledgeable, trustworthy. She just flat out amazing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, on Dec 19, 2020
We have not had any warranty issues yet. Everyone has been pretty helpful that we've dealt with in regards to customer service. We had some movers break a sconce and the PM managed to secure us a replacement. It was really nice of them to look out for a spare.
Peyton, on Dec 02, 2020
The service was great but having to loose half of my house because of faulty equipment around the holidays is what I am not happy with
Peyton, on Oct 31, 2020
The customer care experience has been horrible. We have had issues and had to go through the warranty process and in this case, we ended up hiring our own repairman because both the service AVH as well as the HVAC company you contract with was horrible
Peyton, on Oct 31, 2020
I feel its easy to communicate an issue. However, not happy about the trim work in the home. Had a lot of issues, even after having it repaired it still doesnt match the other trim due to different paint textures. We have an uneven piece in our bathroom by our shower that is extremely noticeable. Random tiles in showers arent laying flat like the rest. Staff is friendly. Neighborhood stays clean during construction
Peyton, on Oct 12, 2020
They said they had to cut a new intake on a/c and never came back and our a/c is still not working properly!
Peyton, on Sep 25, 2020
We had a couple minor issues and they were resolved very quickly with no push-back at all. Very pleased with the customer service
Peyton, on Aug 23, 2020
Warranty has been good. We have had a few small problems that were fixed to our satisfaction.
Peyton, on Jul 31, 2020
1st of all..... way too many issues 2nd..... 5 months in and still finding new issues 3rd.... some simple issues solved... larger issues have not been solved
Peyton, on Jul 09, 2020
I forwarded a certified letter to you as well to PPBD, stating my problems and issues-- enough said !!
Peyton, on Jul 07, 2020
The overall quality of the house is not too bad, and we do like the design. But our problem is all the fine details and not having our problems fixed in a timely manner through warranty. Also, the grading of the backyard is absolutely horrible, seemed like a very rushed job and everything is washing out.
Peyton, on Jun 02, 2020
I DON'T HAVE THE WORRY OF THINGS GOING WRONG WITH AREAS OF MY HOME AND ME BEING LEFT WITH ALL THE TROUBLE OF GETTING THE MONEY TO GET IT FIXED.
Peyton, on May 24, 2020
They do check up on the owner of the property about a month after the owner purchased the property.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Peyton, on May 06, 2021
I didn't like Aspen [name removed] Homes not fulfilling repair of gas range. Also, situation with easement is ridiculous, especially as I had to pay for rock in an easement area when I can't even use that space? I did like the warranty repair process and the POC, made it easy to communicate, and friendly and efficient person!
Peyton, on May 05, 2021
This is the 2nd new build home and this one gas had to have extra work done since I bought it. In the other hand you have been there to get the work needed. Sometimes communication is not always there. Scheduling repairs without notifying me that contractors are coming so I can schedule to be there.
Peyton, on Mar 31, 2021
everyone is super friendly! staff has been awesome. however, issues with the home, i feel there is always an “excuse” there seems to have been some shortcuts or “overlooks” on small details. never had a problem with the major concerns
Peyton, on Mar 25, 2021
I only have a few repairs that need done. The house otherwise is perfect for us.
Peyton, on Feb 25, 2021
Had some minor issues that's taking a while to get fixed. Cracked tile. Calking is coming up.
Peyton, on Feb 25, 2021
Our kitchen faucet we had to replace due to a leak and many of our light fixtures need new bulbs rather quickly. We did not get contacted for our mid year evaluation. Overall we like our home and are happy.
Peyton, on Feb 03, 2021
I dislike that there are not enough heat ducts throughout the home. It’s freezing in the master bedroom/bathroom and the basement.
Peyton, on Feb 02, 2021
Warranty department is worthless... Still waiting on [name removed] to return after like 3 months now. Have had him out 3 times now and he only fixes a couple things off of the huge list that we have had going since closing on march 31 2020. Still waiting for a call or him to return. Also you use junk fixtures throughout the house. Constantly changing things out because they dont work
Peyton, on Jan 24, 2021
Sales staff were great and the follow up on a few warranty issues was great.
Peyton, on Jan 23, 2021
I was missing screens on some of the windows and it took a few months to get the missing screens installed.
Peyton, on Jan 07, 2021
Still don't have a working dishwasher, cracked concrete (this was addressed), having to replace my roof after 3 months living in a new home do to Hail. Towel bars just pulled out of two different walls. Shrubs out front dying from underground mold. Leak in garage at first rain (this was addressed). Could just keep going, but to what end?
Peyton, on Jan 02, 2021
Too many deficiencies from initial build that I was told were not covered under warranty.
Peyton, on Dec 17, 2020
violation of NEC codes, counterfeit ( U L ) labels , violation codes for the installation of can lights--the interface between the fixture housing and wall of ceiling covering was not sealed via gasket or caulk or other approved means. cover up of damage to sidewalk, curbs , the damage was cause by you,. the city stated that repair is 12 to 14 years, cost will fall on home owners some where around 4 to 5 thousand dollars -- hell of away to treat a 73 year old man and his 69 year old wife that is disabled
Peyton, on Oct 12, 2020
We were told on the final walk through almost a year ago to wait to claim little items until month 11 and then Aspen [name removed] would take care of them. But now the cracks in the sidewalk And steps are worse and with lower temperatures it’s hard to get concrete fixed and poured.
Peyton, on Sep 18, 2020
Wish we had an HOA or at least keep up with the covenants. I hate to see this community go down hill due to a few bad apples. We’ve had the A/C guy out tons of times to try and get the upstairs to blow more air without having to close all of the vents downstairs. [name removed] than that everything seems good.
Peyton, on Aug 26, 2020
I didn't like the lack of communication during the build. Every time a dead line didn't get met it was a weather delay.
Peyton, on Aug 25, 2020
[Translated from ES] The size of the house and the land.
Peyton, on May 26, 2020
My sales guy [name removed] but seemed that they have a high turn over rate so you never know who to talk to.