Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 02, 2021
I was happy on how they provide us all the details that came with the house.
Colorado Springs, CO, on Dec 23, 2021
I loved everything from beginning to end.
Colorado Springs, on Jan 21, 2022
My warranty Rep has been incredible. Since day one he is always on the ball and does above and beyond to help out.
Colorado Springs, on Jan 06, 2021
[name removed] Covenant people are horrible and there has been some warranty issues that have not been addressed in going on over 6 months.
Colorado Springs, CO, on Nov 16, 2021
I loved that everything was super simple and stress free!
Co. Springs, on Oct 20, 2020
Overall, it was a great experience. [name removed] main issue I had was the heat and air temps in the upper level. It stays really hot in the summer and really cold in the winter. [name removed] amount of money spent, one would think that the home would be comfortable always, that is not the case.
Colorado Springs, CO, on Oct 15, 2021
I felt [name removed] should have inspected the work of their sub contractors a little closer.
Co. Springs, on Jul 31, 2020
My sales rep was great she did her best to try and keep things going in a good direction. My first problem is Aspen View did not meet their dead line for delivery. They actually missed it by 2 months I was told June but the home was not ready until the end of September. Second is I had to get a full Roof replacement soon as I move in. If I would not have gotten my own inspector I would have never known. Third we had a leak in the piping for the laundry which caused water to come out through the kitchen lights. These are all pretty major incidents in my opinion.
Colorado Springs, on Aug 28, 2021
[name removed] warranty staff are great! They are personable, polite and helpful, though busy, which is understandable. [name removed] smaller things are not top priority and take longer, but that's not a "sticking point". [name removed] getting the rock in our window wells after 5.5 months is disconcerting and irritating. We've spoken to the warranty people, [name removed] and [name removed] and are still waiting. We were told it would occur when the rock and grass were laid in the front yard back in May. It's the end of August and all of our neighbors, even those who closed in the last month, have the rock but we don't. [name removed] sure what the problem is, why it's taken so long and why we have been singled out, but we don't like it.
Co. Springs, on Jun 30, 2020
Customer service was awesome. However I am dissatisfied with some of the finishing work on the inside of our home.
Colorado Springs, CO, on Sep 10, 2021
I disliked that the yard wasn’t finished or at least given the option to layout the backyard how the homeowner would like it, due to that being another expensive burden to complete it as well as some other finishes inside the home.
Co. Springs, on Jun 22, 2020
My neighbors...and the fact that when I put in a work request they come or at least contact me the very next dey.
Colorado Springs, on Jul 08, 2021
[name removed] customer care respond within timely manner. It is just the waiting time for the problems fixed have been too long
Colorado Springs, CO, on Aug 31, 2021
I thought that [name removed] was awesome from start to finish always returned calls and had a answer or found out and called me with it. [name removed] two superintendents I worked with were also top notch walks were very informative and all my questions were addressed and explained. All in all was very very happy with the entire experience.
Colorado Springs, CO, on Aug 30, 2021
We liked [name removed]'s involvement with the entire process.
Colorado Springs, CO, on Aug 17, 2021
Nothing on this side... except maybe slow on responding.
Co. Springs, on May 01, 2020
[name removed] our sale person was as helpful as could be Andover purchase/planning/building the home was great.
Co. Springs, on May 29, 2020
[name removed] time we put a request in, the gentleman showed up promptly.
Colorado Springs, CO, on Aug 12, 2021
loved getting the weekly picture updates during the building process.
Co. Spirngs, on Apr 29, 2020
Just the building process and [name removed] helping throughout.
Colorado Springs, CO, on Jul 27, 2021
[name removed] process was very simple and easy to follow. Communication was great through our the entire process. We love the weekly picture and progress updates
Colorado Springs, CO, on Jun 27, 2021
Everything was a positive experience except there were a few things not fixed or not corrected a month later. As far as the homes and contract process, this was great.
Co. Springs, on Mar 23, 2020
Warranty needs better follow up. Last time painters came, they knocked and didn't allow enough time for us to reach the door. They left and we never received follow up or a reschedule request. No follow up on any other items on the list.
Colorado Springs, CO, on May 31, 2021
Minimal communication from salesperson, not offered all options, had to fight to purchase options we have, projects completed weeks after move in, without any heads up on dates, treatment was poor overall. Have to constantly pester salesperson to get work completed. Warranty claims (emergency) were put off until the next week, and still not resolved. Had to keep pestering to get standard items installed/completed. Contractors left large stones/boulders/rocks outside of window well, instead of removing them at end of job. Contractors planted tree that was almost dead, when the neighbors have full, vibrant trees. Sprinkler system leaks both above ground and below. Promises were made about lot/adjoining lots at time of purchase, only to find out otherwise.
Co. Springs, on Mar 11, 2020
That they return my calls with in 24 hour of getting my email...other than that not really anything they dont cover much of what really counts......
Colorado Springs, CO, on Apr 21, 2021
I was kept in the loop about everything. One exception was the radon mitigation.
Colorado Springs, CO, on Apr 12, 2021
[name removed] was and is phenomenal. She is always friendly, helpful and timely. She was never a typical sales person. She us genuine and considerate, where people matter.
Colorado Springs, CO, on Mar 06, 2021
[name removed] whole buying process was stress-free.
Colorado Springs, CO, on Mar 01, 2021
[name removed] orientation of the house on the move in day was too rush. [name removed], the builder representative, stopped me from double checking everything by saying that he checked everything beforehand and everything was corrected already. That's why I didn't see the things that needed to be corrected during the walk thru orientation.
Colorado Springs, CO, on Feb 20, 2021
Service was great. Agent keept us inform through the entire build out step by step.
Colorado Springs, CO, on Sep 26, 2020
No issues at all. Everything was great!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 23, 2021
I loved everything from beginning to end.
Colorado Springs, CO, on Nov 16, 2021
I loved that everything was super simple and stress free!
Colorado Springs, CO, on Oct 15, 2021
I felt [name removed] should have inspected the work of their sub contractors a little closer.
Colorado Springs, CO, on Sep 10, 2021
I disliked that the yard wasn’t finished or at least given the option to layout the backyard how the homeowner would like it, due to that being another expensive burden to complete it as well as some other finishes inside the home.
Colorado Springs, CO, on Aug 31, 2021
I thought that [name removed] was awesome from start to finish always returned calls and had a answer or found out and called me with it. [name removed] two superintendents I worked with were also top notch walks were very informative and all my questions were addressed and explained. All in all was very very happy with the entire experience.
Colorado Springs, CO, on Aug 30, 2021
We liked [name removed]'s involvement with the entire process.
Colorado Springs, CO, on Aug 17, 2021
Nothing on this side... except maybe slow on responding.
Colorado Springs, CO, on Aug 12, 2021
loved getting the weekly picture updates during the building process.
Colorado Springs, CO, on Jul 27, 2021
[name removed] process was very simple and easy to follow. Communication was great through our the entire process. We love the weekly picture and progress updates
Colorado Springs, CO, on Jun 27, 2021
Everything was a positive experience except there were a few things not fixed or not corrected a month later. As far as the homes and contract process, this was great.
Colorado Springs, CO, on May 31, 2021
Minimal communication from salesperson, not offered all options, had to fight to purchase options we have, projects completed weeks after move in, without any heads up on dates, treatment was poor overall. Have to constantly pester salesperson to get work completed. Warranty claims (emergency) were put off until the next week, and still not resolved. Had to keep pestering to get standard items installed/completed. Contractors left large stones/boulders/rocks outside of window well, instead of removing them at end of job. Contractors planted tree that was almost dead, when the neighbors have full, vibrant trees. Sprinkler system leaks both above ground and below. Promises were made about lot/adjoining lots at time of purchase, only to find out otherwise.
Colorado Springs, CO, on Apr 21, 2021
I was kept in the loop about everything. One exception was the radon mitigation.
Colorado Springs, CO, on Apr 12, 2021
[name removed] was and is phenomenal. She is always friendly, helpful and timely. She was never a typical sales person. She us genuine and considerate, where people matter.
Colorado Springs, CO, on Mar 06, 2021
[name removed] whole buying process was stress-free.
Colorado Springs, CO, on Mar 01, 2021
[name removed] orientation of the house on the move in day was too rush. [name removed], the builder representative, stopped me from double checking everything by saying that he checked everything beforehand and everything was corrected already. That's why I didn't see the things that needed to be corrected during the walk thru orientation.
Colorado Springs, CO, on Feb 20, 2021
Service was great. Agent keept us inform through the entire build out step by step.
Colorado Springs, CO, on Sep 26, 2020
No issues at all. Everything was great!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 21, 2022
My warranty Rep has been incredible. Since day one he is always on the ball and does above and beyond to help out.
Colorado Springs, on Aug 28, 2021
[name removed] warranty staff are great! They are personable, polite and helpful, though busy, which is understandable. [name removed] smaller things are not top priority and take longer, but that's not a "sticking point". [name removed] getting the rock in our window wells after 5.5 months is disconcerting and irritating. We've spoken to the warranty people, [name removed] and [name removed] and are still waiting. We were told it would occur when the rock and grass were laid in the front yard back in May. It's the end of August and all of our neighbors, even those who closed in the last month, have the rock but we don't. [name removed] sure what the problem is, why it's taken so long and why we have been singled out, but we don't like it.
Colorado Springs, on Jul 08, 2021
[name removed] customer care respond within timely manner. It is just the waiting time for the problems fixed have been too long
Co. Springs, on May 29, 2020
[name removed] time we put a request in, the gentleman showed up promptly.
Co. Springs, on Mar 23, 2020
Warranty needs better follow up. Last time painters came, they knocked and didn't allow enough time for us to reach the door. They left and we never received follow up or a reschedule request. No follow up on any other items on the list.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 02, 2021
I was happy on how they provide us all the details that came with the house.
Colorado Springs, on Jan 06, 2021
[name removed] Covenant people are horrible and there has been some warranty issues that have not been addressed in going on over 6 months.
Co. Springs, on Oct 20, 2020
Overall, it was a great experience. [name removed] main issue I had was the heat and air temps in the upper level. It stays really hot in the summer and really cold in the winter. [name removed] amount of money spent, one would think that the home would be comfortable always, that is not the case.
Co. Springs, on Jul 31, 2020
My sales rep was great she did her best to try and keep things going in a good direction. My first problem is Aspen View did not meet their dead line for delivery. They actually missed it by 2 months I was told June but the home was not ready until the end of September. Second is I had to get a full Roof replacement soon as I move in. If I would not have gotten my own inspector I would have never known. Third we had a leak in the piping for the laundry which caused water to come out through the kitchen lights. These are all pretty major incidents in my opinion.
Co. Springs, on Jun 30, 2020
Customer service was awesome. However I am dissatisfied with some of the finishing work on the inside of our home.
Co. Springs, on Jun 22, 2020
My neighbors...and the fact that when I put in a work request they come or at least contact me the very next dey.
Co. Springs, on May 01, 2020
[name removed] our sale person was as helpful as could be Andover purchase/planning/building the home was great.