Top Homebuilder Ratings & Reviews

Bella Vista Homes

Highland Grove

38 Homeowner Reviews Completed Jun 2021 - May 2022

Overall Satisfaction

3.8
Customers' overall satisfaction
3.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.5

Home Personalization Experience

3.5

Lender Experience

4.7

Construction Experience

3.5

Customer Care Experience

3.9

Home Readiness

2.7

Installation & Workmanship

3.8

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Feb 05, 2022

The fact that my back yard is not level and is holding water and still not fixed.

4.2
Verified Homeowner
New Braunfels, TX, on Mar 31, 2022

We disliked how a few upgrades that we wanted and paid for were overlooked. The finished outcome of our home is beautiful. We’re happy new homeowners.

4.7
Verified Homeowner
New Braunfels, on May 06, 2022

The warranty service/customer service experience has been ok. Most of the items we have submitted have been addressed. I believe if the quality of the work was done correctly the first time and not just completing homes quickly to meet a number of completed homes, the warranty services would be less used. (if you want to know more in detail what I mean, please by all means contact me so we can discuss these issues).

4.2
Verified Homeowner
New Braunfels, TX, on Mar 23, 2022

We liked the help from the sales person ([name removed]) and from the construction manager ([name removed]). We didn’t like the long wait but we understand the reasons why.

4.9
Verified Homeowner
New Braunfels, on Mar 26, 2022

Warranty service has been great. Mr [name removed] follows up in a timely manner and works to complete all warranty work as soon as possible.

4.2
Verified Homeowner
New Braunfels, on Nov 28, 2021

Any warranty services that have been needed, have been completed in a timely manner

5.0
Verified Homeowner
New Braunfels, TX, on Mar 04, 2022

The home was no where close to being of the quality we were promised. [name removed] week prior to our initial closing, there were several issues with the home that we had to find on our own during the walk through. Our CM was aloof and despondent throughout the entire process. So much so that we asked to back out of the purchase. However, our sales person convinced us to reconsider and promised us everything would be fixed. We agreed but there are still some things that we have been waiting for almost 4 months to fix. Our new CM was initially responsive but has not returned any of our calls or emails for the past month. At this rate we will likely sale within the next few years and go with another builder.

3.0
Verified Homeowner
New Braunfels, on Oct 20, 2021

Up until recently I had slow to no communication from bella vista.

1.4
Verified Homeowner
New Braunfels, TX, on Dec 21, 2021

What we liked was the price of the home for the time and date we signed back on 10/8/2020. We like the size of the rooms, compared to the several dozen builders we went to see. The contract process began ok, until we noticed the sales rep didn't pay attention to the detail of what we asked and wanted. Several items we asked about were added afterwards (like the covered patio), and other features we assumed he had added, but didn't, was too late to have them added as upgrades, and because the sales rep failed to add them when we discussed it. [name removed] of the main thing was the master suite, we were told that a garden tub and stand up shower were standard at the time and we left it at that. When we asked after we saw the drawings of the home and noticed the master suite had a shower/tub combo. When we asked, we were told that was an upgrade. We were willing to pay for upgrades to get what we wanted in our home, but it didn't happen like that. We were also told, since it had already been submitted to the city, if we wanted to change it we could pay the fee to have it redone and resubmitted. We decided to leave it as is and in the future we would make the modifications after our warranty we up. We were also told we would get a tankless water heater, which was not the case and the day we saw the 2 water heaters installed, we asked and the sales rep informed us that 3 weeks prior he was told that this home was not eligible for tankless, but we asked when he had planned on letting us know if he knew 3 weeks prior. We were very disappointed with that as well. We had also discussed stainless steel appliances and that upgrade was also not added and we just assumed it had been added. I would seriously recommend this sales person go to customer service courses to learn how to pay more attention to detail and what each future home owner wants in their home. We should be able to get what we wanted in a new built home and not find out after the fact that it was not happening and it was too late to have it added. We understand the whole Covid issue and the closing dates being moved, but we were originally supposed to close in June 2021, then it was moved to September 2021, then October 5, to October 21 and finally October 28, 2021. The move it was long, because even after we had already signed our contract with VISTA [name removed], we ended up sitting in the garage until we were allowed to move in (with keys in hand), because the items on the walk thru list were not completed and we had to wait until it was. After being moved in now for 52 days now, I am still cleaning dust, paint chips from top of shelves in the closets, the shelves under the kitchen cabinets were not even installed and we had to clean and install them ourselves. I am still cleaning paint, grout, joint compound, off of window blinds, tile floors in some areas, joint compound from the carpet. These are just a few things we have had to deal with. The kitchen cabinets have dirty finger prints on them which do not come off after attempting to clean them. The kitchen cabinets also have visible lines where apparently they were joined together and it looks like it has cracks in them. There are several cabinets that have these crack looking defect. The outlets in several locations are not even straight. The base boards in several areas, especially at the corners are not even flushed and straight. There are a few that the corners where the base boards meet are sticking out badly and it is noticiable. Some of the tiles on the main floor are not flushed with the other tiles. Some are actually a bit higher than the rest of the tiles. The master bathroom walk in shower has white residue stain that we thought would disappear after using the shower, but it has not. It is a sloppy job, to tell you the truth. The grass, that looks horrible and you could play checkers on the squares that were just laid down and not even rolled. We were told that is how they install the sod and that it was rolled, but it was not. We understand that trying to get dependable contractors was an issue, but everything we experienced was not finding contractors who did quality work instead of how many homes can they get done in a day. This consisted of electricians, plumbers, painters, carpenters, etc. The quality of work was not there compared to other homes we saw from other builders. If I was the owner of [name removed] [name removed], I would do a data analysis on the pass/fails that each home had. Many were the same pass/fails and this would raise a RED FLAG. I believe someone needs to review the pass/fails online, and see which of the pass/fails were consistent with other homes (you can look up the permits issued online and view all the pass/fails for each home by doing a search of the property address), Overall, we love the floor plan, the size of the rooms, but the quality of work isn't there. This is our forever home and at times it makes me want to cry that we didn't get exactly what we asked for and that the quality of work wasn't there. I truly hope that someone does take the time to be more detailed, take notes, write down specific things future / prospect home owners want in their forever home, so they may sleep everyday in the home they dreamed of building. We have come to the conclusion that you have to choose the battles you think will get resolved and the ones that do not, well we just live with it. Thank you!

2.4
Verified Homeowner
New Braunfels, on Oct 19, 2021

NO ONE GETS BACK TO YOU

2.8
Verified Homeowner
New Braunfels, TX, on Dec 20, 2021

Delays delays delays delays Unfinished items

4.7
Verified Homeowner
New Braunfels, on Sep 28, 2021

TERRIBLE customer service from warranty department especially from [name removed] and [name removed] I will never get another [name removed] [name removed] home. it has been hell since I left from signing the papers on my home

1.2
Verified Homeowner
New Braunfels, TX, on Nov 29, 2021

Where do I start… our slab was too short so they patched it, there was a plumbing pipe in the middle of our office and we never got an answer as to what it was for, our wood floor has scratches and paint spatter because it wasn’t covered 1st properly and 2nd fully, the plumbing was so clogged that after 4 days living in the house we had to have emergency service because it was backing into our showers, we still have scratched up and cracked cabinetry that we can’t seem to get an appointment to get repaired, microwave finally came in but still no appointment on to when it’s going to be installed, garage door opener still on back order a month later while we see other homes around us still under construction with door openers, we did not get any of our wall paint so that we can do touch ups and we are not sure if the Sheetrock was cut out behind our master shower.

2.6
Verified Homeowner
New Braunfels, on Jul 10, 2021

I’m still waiting for things to be fixed that were flagged before we moved in. I feel as though now that we are in what was promised means nothing to the company

1.9
Verified Homeowner
New Braunfels, TX, on Nov 28, 2021

The staff was not very helpful through the process

2.0
Verified Homeowner
New Braunfels, TX, on Nov 11, 2021

My husband and I looked at many different builders but our hearts always loved the look of [name removed] [name removed]. I love the neighborhood and our home to a certain extent. I felt rushed at the end and we didn't get everything taken care of properly. We have lived there almost a month and we are noticing little things that were rushed and corners were cut to hurry up the process. The carpet in many rooms was done horribly. The grout too could have been done better. The grass (while I know needs time to grow in place) is still not set right. We are missing a patch in the backyard. We had a leak in the front bathroom sink. Luckily my husband tightened it and fixed it but still a pain that we didn't expect. There was a siding that was crack and while it was ordered. No one has come to replace it. Our dishwasher doesn't drain properly and has a foul stench if we use it. A few good things, we love the high ceilings in the home. The space and location is perfect. We love the 3 car garage option. The master shower is amazing! Hopefully we can get some things taken care. A little advice for future buyers. Maybe more communication from salesman and contractor. We weren't given enough time for a third party inspection. Maybe it was intentional, maybe it wasn't. Luckily we made it happen and we caught a few more things that got fixed in time before we moved in.

3.7
Verified Homeowner
New Braunfels, TX, on Oct 06, 2021

Everything was rushed, given nothing but excuses, was lead to believe one thing then given another. Dish washer hasn't worked since day one and was told it's a manufacture issue, sod was laid very poorly parts in the yard where no sod was even laid, sprinkler system installed incorrectly NBU has already sent me violation for sprinkler heads. Side walk has a big chunk of broken and sunk into the ground, driveway already has a crack all the way across it. Pillars built incorrectly have had to show builder several times. Hasn't been a fun first time buying process. The house that is being built next to us construction works throw all trash on out side of yard covering freshly laid sod. Had to move myself twice already. Tons and tons of glass beer bottles all over the property. Makes me question how drunk where they when they built my home.

2.8
Verified Homeowner
New Braunfels, TX, on Sep 21, 2021

The sales representative [name removed] was excellent! He worked with us for over a year until we were able to purchase our home. He was very patient and understanding. [name removed] was delivered a little dirty and some minor things.

4.7
Verified Homeowner
New Braunfels, TX, on Aug 29, 2021

Very smooth process throughout the entire way!!!

5.0
Verified Homeowner
New Braunfels, TX, on Aug 22, 2021

I felt the quality was not to my expectations compared to the 10 year old home I left. But then again technology has gone to WiFi. The 5 month late date to close on our home was financial hard. But then again the framers and construction workers shortage due to the thousands of homes being built. I'm not impressed with the corporate but I do appreciate the builder manager Evens and [name removed] the community who manager helping to get our home built.

4.5
Verified Homeowner
New Braunfels, TX, on Jun 27, 2021

Purchase experience was fantastic. Just waiting to see how they complete tasks now that we are closed

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, TX, on Mar 31, 2022

We disliked how a few upgrades that we wanted and paid for were overlooked. The finished outcome of our home is beautiful. We’re happy new homeowners.

4.7
Verified Homeowner
New Braunfels, TX, on Mar 23, 2022

We liked the help from the sales person ([name removed]) and from the construction manager ([name removed]). We didn’t like the long wait but we understand the reasons why.

4.9
Verified Homeowner
New Braunfels, TX, on Mar 04, 2022

The home was no where close to being of the quality we were promised. [name removed] week prior to our initial closing, there were several issues with the home that we had to find on our own during the walk through. Our CM was aloof and despondent throughout the entire process. So much so that we asked to back out of the purchase. However, our sales person convinced us to reconsider and promised us everything would be fixed. We agreed but there are still some things that we have been waiting for almost 4 months to fix. Our new CM was initially responsive but has not returned any of our calls or emails for the past month. At this rate we will likely sale within the next few years and go with another builder.

3.0
Verified Homeowner
New Braunfels, TX, on Dec 21, 2021

What we liked was the price of the home for the time and date we signed back on 10/8/2020. We like the size of the rooms, compared to the several dozen builders we went to see. The contract process began ok, until we noticed the sales rep didn't pay attention to the detail of what we asked and wanted. Several items we asked about were added afterwards (like the covered patio), and other features we assumed he had added, but didn't, was too late to have them added as upgrades, and because the sales rep failed to add them when we discussed it. [name removed] of the main thing was the master suite, we were told that a garden tub and stand up shower were standard at the time and we left it at that. When we asked after we saw the drawings of the home and noticed the master suite had a shower/tub combo. When we asked, we were told that was an upgrade. We were willing to pay for upgrades to get what we wanted in our home, but it didn't happen like that. We were also told, since it had already been submitted to the city, if we wanted to change it we could pay the fee to have it redone and resubmitted. We decided to leave it as is and in the future we would make the modifications after our warranty we up. We were also told we would get a tankless water heater, which was not the case and the day we saw the 2 water heaters installed, we asked and the sales rep informed us that 3 weeks prior he was told that this home was not eligible for tankless, but we asked when he had planned on letting us know if he knew 3 weeks prior. We were very disappointed with that as well. We had also discussed stainless steel appliances and that upgrade was also not added and we just assumed it had been added. I would seriously recommend this sales person go to customer service courses to learn how to pay more attention to detail and what each future home owner wants in their home. We should be able to get what we wanted in a new built home and not find out after the fact that it was not happening and it was too late to have it added. We understand the whole Covid issue and the closing dates being moved, but we were originally supposed to close in June 2021, then it was moved to September 2021, then October 5, to October 21 and finally October 28, 2021. The move it was long, because even after we had already signed our contract with VISTA [name removed], we ended up sitting in the garage until we were allowed to move in (with keys in hand), because the items on the walk thru list were not completed and we had to wait until it was. After being moved in now for 52 days now, I am still cleaning dust, paint chips from top of shelves in the closets, the shelves under the kitchen cabinets were not even installed and we had to clean and install them ourselves. I am still cleaning paint, grout, joint compound, off of window blinds, tile floors in some areas, joint compound from the carpet. These are just a few things we have had to deal with. The kitchen cabinets have dirty finger prints on them which do not come off after attempting to clean them. The kitchen cabinets also have visible lines where apparently they were joined together and it looks like it has cracks in them. There are several cabinets that have these crack looking defect. The outlets in several locations are not even straight. The base boards in several areas, especially at the corners are not even flushed and straight. There are a few that the corners where the base boards meet are sticking out badly and it is noticiable. Some of the tiles on the main floor are not flushed with the other tiles. Some are actually a bit higher than the rest of the tiles. The master bathroom walk in shower has white residue stain that we thought would disappear after using the shower, but it has not. It is a sloppy job, to tell you the truth. The grass, that looks horrible and you could play checkers on the squares that were just laid down and not even rolled. We were told that is how they install the sod and that it was rolled, but it was not. We understand that trying to get dependable contractors was an issue, but everything we experienced was not finding contractors who did quality work instead of how many homes can they get done in a day. This consisted of electricians, plumbers, painters, carpenters, etc. The quality of work was not there compared to other homes we saw from other builders. If I was the owner of [name removed] [name removed], I would do a data analysis on the pass/fails that each home had. Many were the same pass/fails and this would raise a RED FLAG. I believe someone needs to review the pass/fails online, and see which of the pass/fails were consistent with other homes (you can look up the permits issued online and view all the pass/fails for each home by doing a search of the property address), Overall, we love the floor plan, the size of the rooms, but the quality of work isn't there. This is our forever home and at times it makes me want to cry that we didn't get exactly what we asked for and that the quality of work wasn't there. I truly hope that someone does take the time to be more detailed, take notes, write down specific things future / prospect home owners want in their forever home, so they may sleep everyday in the home they dreamed of building. We have come to the conclusion that you have to choose the battles you think will get resolved and the ones that do not, well we just live with it. Thank you!

2.4
Verified Homeowner
New Braunfels, TX, on Dec 20, 2021

Delays delays delays delays Unfinished items

4.7
Verified Homeowner
New Braunfels, TX, on Nov 29, 2021

Where do I start… our slab was too short so they patched it, there was a plumbing pipe in the middle of our office and we never got an answer as to what it was for, our wood floor has scratches and paint spatter because it wasn’t covered 1st properly and 2nd fully, the plumbing was so clogged that after 4 days living in the house we had to have emergency service because it was backing into our showers, we still have scratched up and cracked cabinetry that we can’t seem to get an appointment to get repaired, microwave finally came in but still no appointment on to when it’s going to be installed, garage door opener still on back order a month later while we see other homes around us still under construction with door openers, we did not get any of our wall paint so that we can do touch ups and we are not sure if the Sheetrock was cut out behind our master shower.

2.6
Verified Homeowner
New Braunfels, TX, on Nov 28, 2021

The staff was not very helpful through the process

2.0
Verified Homeowner
New Braunfels, TX, on Nov 11, 2021

My husband and I looked at many different builders but our hearts always loved the look of [name removed] [name removed]. I love the neighborhood and our home to a certain extent. I felt rushed at the end and we didn't get everything taken care of properly. We have lived there almost a month and we are noticing little things that were rushed and corners were cut to hurry up the process. The carpet in many rooms was done horribly. The grout too could have been done better. The grass (while I know needs time to grow in place) is still not set right. We are missing a patch in the backyard. We had a leak in the front bathroom sink. Luckily my husband tightened it and fixed it but still a pain that we didn't expect. There was a siding that was crack and while it was ordered. No one has come to replace it. Our dishwasher doesn't drain properly and has a foul stench if we use it. A few good things, we love the high ceilings in the home. The space and location is perfect. We love the 3 car garage option. The master shower is amazing! Hopefully we can get some things taken care. A little advice for future buyers. Maybe more communication from salesman and contractor. We weren't given enough time for a third party inspection. Maybe it was intentional, maybe it wasn't. Luckily we made it happen and we caught a few more things that got fixed in time before we moved in.

3.7
Verified Homeowner
New Braunfels, TX, on Oct 06, 2021

Everything was rushed, given nothing but excuses, was lead to believe one thing then given another. Dish washer hasn't worked since day one and was told it's a manufacture issue, sod was laid very poorly parts in the yard where no sod was even laid, sprinkler system installed incorrectly NBU has already sent me violation for sprinkler heads. Side walk has a big chunk of broken and sunk into the ground, driveway already has a crack all the way across it. Pillars built incorrectly have had to show builder several times. Hasn't been a fun first time buying process. The house that is being built next to us construction works throw all trash on out side of yard covering freshly laid sod. Had to move myself twice already. Tons and tons of glass beer bottles all over the property. Makes me question how drunk where they when they built my home.

2.8
Verified Homeowner
New Braunfels, TX, on Sep 21, 2021

The sales representative [name removed] was excellent! He worked with us for over a year until we were able to purchase our home. He was very patient and understanding. [name removed] was delivered a little dirty and some minor things.

4.7
Verified Homeowner
New Braunfels, TX, on Aug 29, 2021

Very smooth process throughout the entire way!!!

5.0
Verified Homeowner
New Braunfels, TX, on Aug 22, 2021

I felt the quality was not to my expectations compared to the 10 year old home I left. But then again technology has gone to WiFi. The 5 month late date to close on our home was financial hard. But then again the framers and construction workers shortage due to the thousands of homes being built. I'm not impressed with the corporate but I do appreciate the builder manager Evens and [name removed] the community who manager helping to get our home built.

4.5
Verified Homeowner
New Braunfels, TX, on Jun 27, 2021

Purchase experience was fantastic. Just waiting to see how they complete tasks now that we are closed

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on May 06, 2022

The warranty service/customer service experience has been ok. Most of the items we have submitted have been addressed. I believe if the quality of the work was done correctly the first time and not just completing homes quickly to meet a number of completed homes, the warranty services would be less used. (if you want to know more in detail what I mean, please by all means contact me so we can discuss these issues).

4.2
Verified Homeowner
New Braunfels, on Mar 26, 2022

Warranty service has been great. Mr [name removed] follows up in a timely manner and works to complete all warranty work as soon as possible.

4.2
Verified Homeowner
New Braunfels, on Nov 28, 2021

Any warranty services that have been needed, have been completed in a timely manner

5.0
Verified Homeowner
New Braunfels, on Oct 20, 2021

Up until recently I had slow to no communication from bella vista.

1.4
Verified Homeowner
New Braunfels, on Oct 19, 2021

NO ONE GETS BACK TO YOU

2.8
Verified Homeowner
New Braunfels, on Sep 28, 2021

TERRIBLE customer service from warranty department especially from [name removed] and [name removed] I will never get another [name removed] [name removed] home. it has been hell since I left from signing the papers on my home

1.2
Verified Homeowner
New Braunfels, on Jul 10, 2021

I’m still waiting for things to be fixed that were flagged before we moved in. I feel as though now that we are in what was promised means nothing to the company

1.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

New Braunfels, on Feb 05, 2022

The fact that my back yard is not level and is holding water and still not fixed.

4.2
Verified Homeowner