Top Homebuilder Ratings & Reviews

Buffington Homes

Trace

31 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.0

Installation & Workmanship

4.3

Community Profile


Just south of the San Marcos Premium Outlet Mall, is the new master-planned community of TRACE.  With over 1000 home sites in San Marcos, TRACE is the ultimate place to grow and prosper. This vibrant new community is destined to thrive with a strong heritage behind it and a promising outlook ahead. Equally close to both Austin and San Antonio, people of all ages will enjoy this unbeatable location on the edge of the Texas Hill Country with endless outdoor activities, adventures, and attractions.

Homeowners will be able to enjoy free time at The Presidio Amenity Center at TRACE Park, a private amenity center that features a resort-style pool, splash pad, and picnic tables covered by shade structures. TRACE, which is served by the thriving San Marcos Consolidated ISD, will also be home to a new elementary school in Fall of 2019. The community’s proximity to Texas State University creates educational and creative opportunities for residents.

Trace is located close to employment, Texas State University, entertainment and destination locations. Feel at home with gorgeous Buffington floorplans and your brand new community.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

San Marcos, on Feb 09, 2021

Whenever I let them know about a crack in the sheetrock in the dining area or like the crack outside on the other side of the wall, I'm told to write it down for end of year repair. My fear is that end of year will come up and then it will be too late. Then I will have to go through insurance. I just recently saw a messy job in downstairs guest bathroom and don't know how they would let something like that go through. I've lived in two brand new homes before and never seen these many issues.

4.8
Verified Homeowner
San Marcos, on Mar 06, 2021

We like the quality of the homes and the professionalism of the employees, specifically [name removed] and [name removed].

5.0
Verified Homeowner
San Marcos, TX, on Jul 13, 2021

I didn't like how we lost our sales contact in the middle of the purchase. She was really good and kept up with us as far a progress and any questions we had. I disliked that the project manager was switched out in the middle of our build as well.

4.2
Verified Homeowner
San Marcos, on Jun 15, 2020

I was easily able to submit a warranty request. The request was set up quickly, and the professional who came to address the issue did so quickly and thoroughly.

5.0
Verified Homeowner
San Marcos, on Jan 19, 2021

I liked the friendliness and professionalism each member exhibited.

5.0
Verified Homeowner
San Marcos, TX, on Jul 01, 2021

Where to start? [name removed], the sales person I dealt with was wonderful. I give her a 10+. [name removed], then [name removed], and [name removed] again after [name removed] left....both of those guys were great. I think you lost a very good man when you lost [name removed]. Both guys helped me to understand the process, kept me in the loop and were quick to answer any questions and patient with my weekly appearances at the site. However, my experience with Dow was horrendous. He was rude and obnoxious. Truthfully he just about cost the company a sale, I was so upset with his treatment of me. Although [name removed] and [name removed] did not say anything I could tell from the looks on their faces that they were shocked at his attitude and approach. They tried their best to ameliorate the damage Dow did and I appreciated their efforts. I had concerns with the cabinetry and [name removed] refused to do anything about it.

4.3
Verified Homeowner
San Marcos, on Feb 05, 2020

[name removed] does reply quickly

2.7
Verified Homeowner
San Marcos, on Oct 25, 2020

Shotty craftsmanship, had to have a lot of things fixed. Guarantee work was done though

3.4
Verified Homeowner
San Marcos, TX, on May 22, 2021

Very smooth process and the rep was helpful in updating the status of the home.

4.6
Verified Homeowner
San Marcos, on Jan 26, 2020

[name removed] has been very quick to respond to any warranty concerns that I have had.

5.0
Verified Homeowner
San Marcos, on Aug 26, 2020

Quality control was lacking in the preparation of my home.

4.2
Verified Homeowner
San Marcos, TX, on Aug 29, 2020

I liked that everything was on time, very smooth. [name removed] was very helpful and kept us informed at all times while we waited for closing date. She gets an A+++++ from us.

5.0
Verified Homeowner
San Marcos, on Oct 30, 2019

[removed] is usually very good at responding and taking care of any warranty requests we might have.

4.2
Verified Homeowner
San Marcos, TX, on Jul 21, 2020

I like they were very flexible with the closing date

5.0
Verified Homeowner
San Marcos, on Oct 09, 2019

I have not used warranty/customer care yet

5.0
Verified Homeowner
San Marcos, TX, on Apr 02, 2020

the HOME

4.9
Verified Homeowner
San Marcos, on Oct 01, 2019

Problem was tacken care of immediately!

5.0
Verified Homeowner
San Marcos, TX, on Mar 03, 2020

[name removed]... because of her we were able to follow the process. She was the one constant that kept us aware of everything, due to Buffington personnel changes.

4.9
Verified Homeowner
San Marcos, on Jun 12, 2019

they quickly try /or fix the problem and do not make you feel like a n old fool.

5.0
Verified Homeowner
San Marcos, TX, on Dec 12, 2019

[name removed] was/is amazing. Very helpful and courteous.

4.3
Verified Homeowner
San Marcos, on May 18, 2019

Good response regarding warranty issues.

5.0
Verified Homeowner
San Marcos, TX, on Dec 03, 2019

I liked how the contractor stayed on time or even a little ahead on the entire schedule. The folks at [name removed] and [name removed] Bend were great, helped us through all the intricacies. [name removed] was wonderful, [name removed] was great, [name removed] was great. Overall a great decision to go with y'all.

4.7
Verified Homeowner
San Marcos, on Apr 29, 2019

Our project manager, [removed].

3.5
Verified Homeowner
San Marcos, TX, on Sep 14, 2019

Everything went smoothly. There was constantly communication and updates. I couldn't be happier!!!

5.0
Verified Homeowner
San Marcos, TX, on Sep 04, 2019

Things just were not as we were told, the Lender had the paperwork messed up and took extra days to close, alot of things didnt work in the house and we had to ask them to fix it a few times, we got there to close and as i was signing the had my last name as [removed] on all pages and my last name is [removed], there are crack that have just appeared in the ceilings

4.2
Verified Homeowner
San Marcos, TX, on Aug 24, 2019

location of home.

3.6
Verified Homeowner
San Marcos, TX, on Jul 17, 2019

It was easy

3.9
Verified Homeowner
San Marcos, TX, on May 30, 2019

Final walk and great customer service

4.7
Verified Homeowner
San Marcos, TX, on May 25, 2019

everyone was very helpful during the process

5.0
Verified Homeowner
San Marcos, TX, on Apr 29, 2019

Outstanding Sales Staff ([removed]), and reasonable cost for quilty!

4.9
Verified Homeowner
San Marcos, TX, on Feb 14, 2019

Quality of the home was built amazingly. Coming from a terrible experience with another builder, buffington homes consistently met the expectations.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

San Marcos, TX, on Jul 13, 2021

I didn't like how we lost our sales contact in the middle of the purchase. She was really good and kept up with us as far a progress and any questions we had. I disliked that the project manager was switched out in the middle of our build as well.

4.2
Verified Homeowner
San Marcos, TX, on Jul 01, 2021

Where to start? [name removed], the sales person I dealt with was wonderful. I give her a 10+. [name removed], then [name removed], and [name removed] again after [name removed] left....both of those guys were great. I think you lost a very good man when you lost [name removed]. Both guys helped me to understand the process, kept me in the loop and were quick to answer any questions and patient with my weekly appearances at the site. However, my experience with Dow was horrendous. He was rude and obnoxious. Truthfully he just about cost the company a sale, I was so upset with his treatment of me. Although [name removed] and [name removed] did not say anything I could tell from the looks on their faces that they were shocked at his attitude and approach. They tried their best to ameliorate the damage Dow did and I appreciated their efforts. I had concerns with the cabinetry and [name removed] refused to do anything about it.

4.3
Verified Homeowner
San Marcos, TX, on May 22, 2021

Very smooth process and the rep was helpful in updating the status of the home.

4.6
Verified Homeowner
San Marcos, TX, on Aug 29, 2020

I liked that everything was on time, very smooth. [name removed] was very helpful and kept us informed at all times while we waited for closing date. She gets an A+++++ from us.

5.0
Verified Homeowner
San Marcos, TX, on Jul 21, 2020

I like they were very flexible with the closing date

5.0
Verified Homeowner
San Marcos, TX, on Apr 02, 2020

the HOME

4.9
Verified Homeowner
San Marcos, TX, on Mar 03, 2020

[name removed]... because of her we were able to follow the process. She was the one constant that kept us aware of everything, due to Buffington personnel changes.

4.9
Verified Homeowner
San Marcos, TX, on Dec 12, 2019

[name removed] was/is amazing. Very helpful and courteous.

4.3
Verified Homeowner
San Marcos, TX, on Dec 03, 2019

I liked how the contractor stayed on time or even a little ahead on the entire schedule. The folks at [name removed] and [name removed] Bend were great, helped us through all the intricacies. [name removed] was wonderful, [name removed] was great, [name removed] was great. Overall a great decision to go with y'all.

4.7
Verified Homeowner
San Marcos, TX, on Sep 14, 2019

Everything went smoothly. There was constantly communication and updates. I couldn't be happier!!!

5.0
Verified Homeowner
San Marcos, TX, on Sep 04, 2019

Things just were not as we were told, the Lender had the paperwork messed up and took extra days to close, alot of things didnt work in the house and we had to ask them to fix it a few times, we got there to close and as i was signing the had my last name as [removed] on all pages and my last name is [removed], there are crack that have just appeared in the ceilings

4.2
Verified Homeowner
San Marcos, TX, on Aug 24, 2019

location of home.

3.6
Verified Homeowner
San Marcos, TX, on Jul 17, 2019

It was easy

3.9
Verified Homeowner
San Marcos, TX, on May 30, 2019

Final walk and great customer service

4.7
Verified Homeowner
San Marcos, TX, on May 25, 2019

everyone was very helpful during the process

5.0
Verified Homeowner
San Marcos, TX, on Apr 29, 2019

Outstanding Sales Staff ([removed]), and reasonable cost for quilty!

4.9
Verified Homeowner
San Marcos, TX, on Feb 14, 2019

Quality of the home was built amazingly. Coming from a terrible experience with another builder, buffington homes consistently met the expectations.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Marcos, on Feb 09, 2021

Whenever I let them know about a crack in the sheetrock in the dining area or like the crack outside on the other side of the wall, I'm told to write it down for end of year repair. My fear is that end of year will come up and then it will be too late. Then I will have to go through insurance. I just recently saw a messy job in downstairs guest bathroom and don't know how they would let something like that go through. I've lived in two brand new homes before and never seen these many issues.

4.8
Verified Homeowner
San Marcos, on Jun 15, 2020

I was easily able to submit a warranty request. The request was set up quickly, and the professional who came to address the issue did so quickly and thoroughly.

5.0
Verified Homeowner
San Marcos, on Feb 05, 2020

[name removed] does reply quickly

2.7
Verified Homeowner
San Marcos, on Jan 26, 2020

[name removed] has been very quick to respond to any warranty concerns that I have had.

5.0
Verified Homeowner
San Marcos, on Oct 30, 2019

[removed] is usually very good at responding and taking care of any warranty requests we might have.

4.2
Verified Homeowner
San Marcos, on Oct 09, 2019

I have not used warranty/customer care yet

5.0
Verified Homeowner
San Marcos, on Oct 01, 2019

Problem was tacken care of immediately!

5.0
Verified Homeowner
San Marcos, on Jun 12, 2019

they quickly try /or fix the problem and do not make you feel like a n old fool.

5.0
Verified Homeowner
San Marcos, on May 18, 2019

Good response regarding warranty issues.

5.0
Verified Homeowner
San Marcos, on Apr 29, 2019

Our project manager, [removed].

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

San Marcos, on Mar 06, 2021

We like the quality of the homes and the professionalism of the employees, specifically [name removed] and [name removed].

5.0
Verified Homeowner
San Marcos, on Jan 19, 2021

I liked the friendliness and professionalism each member exhibited.

5.0
Verified Homeowner
San Marcos, on Oct 25, 2020

Shotty craftsmanship, had to have a lot of things fixed. Guarantee work was done though

3.4
Verified Homeowner
San Marcos, on Aug 26, 2020

Quality control was lacking in the preparation of my home.

4.2
Verified Homeowner