Top Homebuilder Ratings & Reviews

Cadence Homes

Viridian

20 Homeowner Reviews Completed Mar 2023 - Sep 2024

Cadence Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.6

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Cadence Homes logo

Cadence Homes at Viridian is a townhome opportunity in the master-planned community of Viridian, a 2,000-acre master-planned community in Arlington, Texas. Thoughtfully designed to accommodate townhomes ranging from 1,568 to 2,083 square feet with elevated interiors, expansive two and three bedrooms with two-and-a-half baths. Viridian is a naturally connected community featuring five major lakes, 500 acres of wide, open spaces and 500 acres of serene waterways and wetlands, offering endless experiences for relaxation and recreation. Hurst-Euless-Bedford ISD.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Aug 20, 2023

I like our construction manager [name removed], he is pleasant and responsive. I feel communication about things for the new move could have been better we didn’t receive a lot of information and are finding out things on our own.

4.4
Verified Homeowner
Arlington, on Jan 04, 2024

As a new home materials used for the home seem to be of lower quality. The kitchen/living room floors are stained and tearing up already. We have a crack in the wall. Living room space is super small. Just seems like they used lower quality materials despite the cost of the home.

3.7
Verified Homeowner
Arlington, TX, on Sep 06, 2024

I liked the transparency in communication the Cadence team maintained with me throughout the process. I felt very comfortable contacting [name removed] and [name removed] with any questions or concerns I had throughout the process and they made the entire experience feel like a team effort and partnership. As I have moved in and began noticing punch list items needing attention, [name removed] and [name removed] have continued to keep in touch with me and ensure the items have been appropriately addressed and closed out.

4.9
Verified Homeowner
Arlington, on May 29, 2023

I was disappointed in the workmanship of the home and was not sure of possible upgrades upon making my home selections especially regarding fixtures,.

4.0
Verified Homeowner
Arlington, on Dec 19, 2023

About the commitments. When the situation comes not caring the customers situation.

3.6
Verified Homeowner
Arlington, TX, on Sep 05, 2024

I actually enjoyed every part of it. From [name removed] at the office to [name removed] with construction

5.0
Verified Homeowner
Arlington, TX, on May 01, 2023

We had some hiccups the day of closing but [name removed] the VP was so reassuring and accommodating it made the entire process seamless

4.6
Verified Homeowner
Arlington, on May 24, 2023

warranty service has been dismal, 5 months in and still have items pending from closing. We have been given a lot of empty promises by [name removed], finally we spoke with [name removed] so we will see if anything ever gets done.

0.9
Verified Homeowner
Arlington, on Jul 31, 2023

Disappointed with the time it took to make corrections/repairs. Cadence was not transparent with HOA fees.

3.8
Verified Homeowner
Arlington, TX, on Apr 18, 2023

Closing was fine but there was no 3 month check or there are still outstanding fixes need to be done.

4.6
Verified Homeowner
Arlington, on May 07, 2023

My experience has been remodeling the house in many occasions due to the fact the builders experience with different design center not sure what that was all about. However, I initial design has been altered. Also, I have being with contact with three different builder manger all telling different thing wasn’t honest and reliable. I’m still dealing with issue now in the home and some thing is at a point no matter what I just have to deal with it which is unfortunate. But the new construction manger [name removed] has being the star now and he has both thumbs up from me. He came in and help me immediately and still is. So I do thank him a lot.

3.0
Verified Homeowner
Arlington, on Mar 07, 2023

liked the requesting of warranty service through portal. disliked follow up of service!

2.7
Verified Homeowner
Arlington, TX, on Mar 31, 2023

Home was built twice due to explosion, design centers were changed, first home and second home was not built with same quality standards, still waiting on warranty request to be completed, still waiting on exceptions lost to be completed after 2 months in house, lack of communication, no move in gift nor call, I’ve always had to reach out for construction updates

2.4
Verified Homeowner
Arlington, TX, on Nov 13, 2022

home was not completely ready for move in!

3.4
Verified Homeowner
Arlington, on Jan 08, 2023

Responsiveness that I liked. Incomplete services!

5.0
Verified Homeowner
Arlington, TX, on Sep 01, 2022

Floor plan and design are great! Providing updates and having good communications made a good purchase experience as a first home buyer; however, too late delivery of the windows are also changed our plans!

4.9
Verified Homeowner
Arlington, TX, on Jan 30, 2022

No mailbox provided to me as a buyer. Lack of assistance from Cadence to assist on Internet Services being set up on the street. Some delays on warranty requests being actively worked and updating buyer.

4.5
Verified Homeowner
Arlington, TX, on Jan 21, 2022

Multiple things were not fixed after the walk through before closing. It has been a nightmare getting any internet set up in the house. Address is still not listed with usps, still no mailbox 1 month after moving in.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Sep 06, 2024

I liked the transparency in communication the Cadence team maintained with me throughout the process. I felt very comfortable contacting [name removed] and [name removed] with any questions or concerns I had throughout the process and they made the entire experience feel like a team effort and partnership. As I have moved in and began noticing punch list items needing attention, [name removed] and [name removed] have continued to keep in touch with me and ensure the items have been appropriately addressed and closed out.

4.9
Verified Homeowner
Arlington, TX, on Sep 05, 2024

I actually enjoyed every part of it. From [name removed] at the office to [name removed] with construction

5.0
Verified Homeowner
Arlington, TX, on May 01, 2023

We had some hiccups the day of closing but [name removed] the VP was so reassuring and accommodating it made the entire process seamless

4.6
Verified Homeowner
Arlington, TX, on Apr 18, 2023

Closing was fine but there was no 3 month check or there are still outstanding fixes need to be done.

4.6
Verified Homeowner
Arlington, TX, on Mar 31, 2023

Home was built twice due to explosion, design centers were changed, first home and second home was not built with same quality standards, still waiting on warranty request to be completed, still waiting on exceptions lost to be completed after 2 months in house, lack of communication, no move in gift nor call, I’ve always had to reach out for construction updates

2.4
Verified Homeowner
Arlington, TX, on Nov 13, 2022

home was not completely ready for move in!

3.4
Verified Homeowner
Arlington, TX, on Sep 01, 2022

Floor plan and design are great! Providing updates and having good communications made a good purchase experience as a first home buyer; however, too late delivery of the windows are also changed our plans!

4.9
Verified Homeowner
Arlington, TX, on Jan 30, 2022

No mailbox provided to me as a buyer. Lack of assistance from Cadence to assist on Internet Services being set up on the street. Some delays on warranty requests being actively worked and updating buyer.

4.5
Verified Homeowner
Arlington, TX, on Jan 21, 2022

Multiple things were not fixed after the walk through before closing. It has been a nightmare getting any internet set up in the house. Address is still not listed with usps, still no mailbox 1 month after moving in.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Aug 20, 2023

I like our construction manager [name removed], he is pleasant and responsive. I feel communication about things for the new move could have been better we didn’t receive a lot of information and are finding out things on our own.

4.4
Verified Homeowner
Arlington, on May 29, 2023

I was disappointed in the workmanship of the home and was not sure of possible upgrades upon making my home selections especially regarding fixtures,.

4.0
Verified Homeowner
Arlington, on May 24, 2023

warranty service has been dismal, 5 months in and still have items pending from closing. We have been given a lot of empty promises by [name removed], finally we spoke with [name removed] so we will see if anything ever gets done.

0.9
Verified Homeowner
Arlington, on May 07, 2023

My experience has been remodeling the house in many occasions due to the fact the builders experience with different design center not sure what that was all about. However, I initial design has been altered. Also, I have being with contact with three different builder manger all telling different thing wasn’t honest and reliable. I’m still dealing with issue now in the home and some thing is at a point no matter what I just have to deal with it which is unfortunate. But the new construction manger [name removed] has being the star now and he has both thumbs up from me. He came in and help me immediately and still is. So I do thank him a lot.

3.0
Verified Homeowner
Arlington, on Mar 07, 2023

liked the requesting of warranty service through portal. disliked follow up of service!

2.7
Verified Homeowner
Arlington, on Jan 08, 2023

Responsiveness that I liked. Incomplete services!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Jan 04, 2024

As a new home materials used for the home seem to be of lower quality. The kitchen/living room floors are stained and tearing up already. We have a crack in the wall. Living room space is super small. Just seems like they used lower quality materials despite the cost of the home.

3.7
Verified Homeowner
Arlington, on Dec 19, 2023

About the commitments. When the situation comes not caring the customers situation.

3.6
Verified Homeowner
Arlington, on Jul 31, 2023

Disappointed with the time it took to make corrections/repairs. Cadence was not transparent with HOA fees.

3.8
Verified Homeowner