Homebuilder Ratings & Reviews

Cadence Homes Reviews

164 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Oct 12, 2025

Liked the quick response. Disliked the multiple issues w plumbing, shower replacement and HVAC failure w brand new home.

4.8
Verified Homeowner
Mesquite, TX, on Oct 09, 2025

We were told by the sales representative that there would be a $18,000 credit from builders for purchasing home and after we applied we were then told it’s only a $10,000 credit

4.7
Verified Homeowner
Northlake, TX, on Oct 08, 2025

Cadence and the whole team has been the best so far, from being so welcoming and making sure we were settled. the sales manager [name removed] is nicest person and made sure we were taken care of and the house was upto the standards of cadence. truly love cadence and how much they care about their customers

5.0
Verified Homeowner
Crowley, TX, on Sep 29, 2025

Everything was great from start to finish.

4.8
Verified Homeowner
McKinney, TX, on Sep 27, 2025

The concrete job in the garage is horrible

4.2
Verified Homeowner
Crowley, TX, on Sep 25, 2025

Confidence you will make it right.

5.0
Verified Homeowner
Mesquite, TX, on Sep 25, 2025

I like the services by [name removed]

5.0
Verified Homeowner
Mesquite, TX, on Sep 22, 2025

The purchasing process was nice and easy; done in a timely manner! Our Sales Manager [name removed]; was always available to assist and answer any questions. When we did the walkthrough process, the house ready to move in, like our Project Manager [name removed] promised.

5.0
Verified Homeowner
Mesquite, TX, on Sep 11, 2025

I loved that I was able to represent myself in my transaction; I’m a real estate agent. [name removed] was also very helpful and made the purchasing experience smooth and easy.

5.0
Verified Homeowner
Allen, TX, on Aug 29, 2025

The overall process was very smooth and everyone along the way was very transparent and communicative

4.7
Verified Homeowner
Arlington, TX, on Aug 28, 2025

working with [name removed] was very good experience

4.5
Verified Homeowner
Irving, TX, on Aug 25, 2025

Great to work with, don't leave you hanging after the purchase is over.

4.4
Verified Homeowner
Crowley, TX, on Aug 13, 2025

We love our new home.. love all the windows and the floor plan is great. The storage space is wonderful. just love our new home. Thank you !

5.0
Verified Homeowner
Irving, TX, on Aug 11, 2025

The tremendous customer service!

4.9
Verified Homeowner
Mesquite, TX, on Aug 10, 2025

Immediate action & attention to repairs were delayed.

3.8
Verified Homeowner
McKinney, TX, on Aug 09, 2025

I didn’t like that I asked the builder, prior to move could he have a list of things that needed to be registered for warranty and I was told I would have a new packet with the QR codes and when I moved in that was not the case. Also the heating/cooling unit should be inspected prior to owner moving in. The landscapers hired by the HOA are cutting the grass carelessly and are causing grass clippings to enter the unit and cause issues

4.2
Verified Homeowner
Irving, TX, on Aug 08, 2025

the entire staff from [name removed] to [name removed] and then [name removed] have been very responsive and helpful from purchase to move in

5.0
Verified Homeowner
Northlake, TX, on Aug 07, 2025

No touch up paint provided. My request to add ceiling fans to bedrooms 2 and 3 was not builder supported. The dishwasher the property came with was absolute junk, it's been replaced with something suitable. The landscaping maintenance fails to meet my expectations. A complaint was sent to the HOA property manager. So far, I have not received a response from the property manager.

4.2
Verified Homeowner
Northlake, TX, on Aug 02, 2025

There is so much to talk about what i like about Cadence home. They are quick to respond to my queries, I feel welcomed always. There is nothing so far i have disliked about living in the wonderful community

5.0
Verified Homeowner
Allen, TX, on Jul 30, 2025

I thought everything was well done. I am happy with my purchasing decision. The only issue I had was miscommunication of where my orginal lot was from the map. Would be nice to be walked to the lot ans knowing which way the door is facing. I had selected a new lot since then. I am satisfied

4.8
Verified Homeowner

Builder Profile

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.