Homebuilder Ratings & Reviews

Cadence Homes Reviews

111 Homeowner Reviews Completed Mar 2023 - Sep 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Sep 06, 2024

I liked the transparency in communication the Cadence team maintained with me throughout the process. I felt very comfortable contacting [name removed] and [name removed] with any questions or concerns I had throughout the process and they made the entire experience feel like a team effort and partnership. As I have moved in and began noticing punch list items needing attention, [name removed] and [name removed] have continued to keep in touch with me and ensure the items have been appropriately addressed and closed out.

4.9
Verified Homeowner
Arlington, TX, on Sep 05, 2024

I actually enjoyed every part of it. From [name removed] at the office to [name removed] with construction

5.0
Verified Homeowner
Crowley, TX, on Aug 28, 2024

Whenever I have an issue it is quickly resolved. [name removed] and [name removed] are awesome!

5.0
Verified Homeowner
Arlington, TX, on Aug 15, 2024

Very responsive and quick turnaround time. Cadence team has been personally supportive through the whole process, pre and post.

4.6
Verified Homeowner
Arlington, TX, on Jun 12, 2024

I love the quality of my home. I will not go to another builder in the future. Also the customer service and staff are phenomenal people.

5.0
Verified Homeowner
Arlington, TX, on May 25, 2024

Nothing

5.0
Verified Homeowner
Arlington, TX, on May 24, 2024

There is a support beam for the roof ceiling , that is not secured and was POORLY installed. It’s in the attic, take the ladder steps to it and look straight ahead. This has been called in and as of NOW no response. Also we called in the kitchen cabinets and no replacing of them , and we need drawer and cabinet handles ,

1.9
Verified Homeowner
Arlington, TX, on May 22, 2024

[name removed] has been great. The only minor inconvenience is having to fill in my information every time.

4.5
Verified Homeowner
Crowley, TX, on May 04, 2024

The very 1st day I came to look at my now home I met [name removed] and [name removed]. They were amazing! [name removed] kept me well informed on all the steps, any updates and was always available to answer any questions I may have had. I really enjoyed working with her! [name removed] was also great and very informative when showing me all the specs and details of my home. I also went with a loan officer that Cadence suggested. I am so happy I did. I chose to work with [name removed] at Revolutionary mortgage. He was so transparent, helpful and made this process easy. As a 1st home buyer I truly don't understand why I have heard so many horror stories when it comes to buying a house. My experience from beginning to end was fantastic. I love my new home so much! It's everything I prayed for.

5.0
Verified Homeowner
Crowley, TX, on Apr 27, 2024

Loved the communication pattern with relevant and prompt updates. [name removed] was extremely pleasant.

4.9
Verified Homeowner
Crowley, TX, on Apr 27, 2024

Was not throughly informed on available options. Multiple community manager changes. Misinformation regarding alarm wiring. Incorrect light switch placement. Discolored grout. Not provided with all appliance manuals. Poor caulking throughout house.

4.3
Verified Homeowner
Crowley, TX, on Apr 21, 2024

Everything run on schedule and smoothly.

5.0
Verified Homeowner
Arlington, TX, on Apr 20, 2024

We are pleased with the quick response time. Follow-up on progress and to make sure it met our expectations.

5.0
Verified Homeowner
Arlington, TX, on Apr 08, 2024

I’ve really enjoyed working with [name removed]. He’s provided so much clarity and feedback for my warranty tickets.

4.1
Verified Homeowner
Arlington, TX, on Mar 26, 2024

This is my second Cadence townhome, and I was entirely pleased with [name removed] and [name removed]'s diligence in improving my customer experience this time around. [name removed] followed through on all the building timelines and made sure I was satisfied. I really appreciated the expertise of both [name removed] and [name removed] this time. It was obvious that they both truly cared about turning my experience around.

5.0
Verified Homeowner
Arlington, TX, on Mar 25, 2024

We have had issues since we closed on our home. For several months, different vendors were in the home having to correct things that should have been checked and fixed during the quality control check. It cost us several days off work in order to fit their schedules. We still have some issues that aren't resolved and I've had to follow up multiple times. I still haven't been contacted by the warrant team to schedule our 1 yr walkthrough.

3.7
Verified Homeowner
Arlington, TX, on Mar 16, 2024

Extremely responsive each time we’ve used them.

5.0
Verified Homeowner
North Richland Hills, TX, on Mar 08, 2024

Great home. Build quality on some of the ancillary stuff (windows, shower head, etc) had to be fixed

4.3
Verified Homeowner
Arlington, TX, on Feb 29, 2024

The Cadence team has consistently been transparent and very responsive. They have so many customers, but they always make me feel prioritized and taken care of.

4.1
Verified Homeowner
Arlington, TX, on Feb 29, 2024

I have flied multiple warranty/repair issues related to the bushes, trees, insufficient AC, inadequate insulation, garage door, windows, etc.

4.1
Verified Homeowner

Builder Profile

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less