Homebuilder Ratings & Reviews

Cadence Homes Reviews

110 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

North Richland Hills, TX, on Nov 10, 2024

Fast process

5.0
Verified Homeowner
Crowley, TX, on Oct 30, 2024

My family and I continue to enjoy the continued open door policy or availability of our sales team and builder if any problems or issues arise.

5.0
Verified Homeowner
Mesquite, TX, on Oct 29, 2024

Everything went smoothly, nothing is perfect but they sure was willing to do any touch up that we pointed out and made sure we were happy.

5.0
Verified Homeowner
Mesquite, TX, on Oct 24, 2024

I was kept informed on the progress of the building stages, which was appreciated since I was an out of town buyer.

4.9
Verified Homeowner
Arlington, TX, on Oct 24, 2024

Overall the home is very nice, I appreciate many of the touches. The molding is nice, the kitchen is nice with the finishes. I really like the master shower. The light switches in some of the rooms are in odd places, i.e. the master bathroom is behind the door so it's awkward to get to. Also the paint used in the house is terrible quality. It marks up very easily and requires constant touch up. It feels like I need to repaint the whole inside

4.3
Verified Homeowner
Crowley, TX, on Oct 18, 2024

Cadence moved quickly to get a HVAC zone mix-up fixed in my townhome.

4.7
Verified Homeowner
Northlake, TX, on Oct 02, 2024

[name removed] was Great, The movement we come to Inquiry about the Place to the Movement we closed the Home she answered all our Questions and Helped all the way towards closing and Builder [name removed] was always there for any Help and Question we had after we moved inn This is our First Home and they helped me all the Way

5.0
Verified Homeowner
Arlington, TX, on Oct 01, 2024

Really liked working with [name removed] and the Construction [name removed]. Also enjoyed the process at the Design Center. They always were available to answer questions and our concerns. We had concerns about the kitchen cabinets along the way. They installed something different than what was in the drawings...but they eventually got it correct and they look great.

4.6
Verified Homeowner
Crowley, TX, on Sep 15, 2024

Very easy and efficient. Friendly staff. Very good builder communication at closing

5.0
Verified Homeowner
Arlington, TX, on Sep 06, 2024

I liked the transparency in communication the Cadence team maintained with me throughout the process. I felt very comfortable contacting [name removed] and [name removed] with any questions or concerns I had throughout the process and they made the entire experience feel like a team effort and partnership. As I have moved in and began noticing punch list items needing attention, [name removed] and [name removed] have continued to keep in touch with me and ensure the items have been appropriately addressed and closed out.

4.9
Verified Homeowner
Arlington, TX, on Sep 05, 2024

I actually enjoyed every part of it. From [name removed] at the office to [name removed] with construction

5.0
Verified Homeowner
Crowley, TX, on Aug 28, 2024

Whenever I have an issue it is quickly resolved. [name removed] and [name removed] are awesome!

5.0
Verified Homeowner
Arlington, TX, on Aug 15, 2024

Very responsive and quick turnaround time. Cadence team has been personally supportive through the whole process, pre and post.

4.6
Verified Homeowner
Arlington, TX, on Jun 12, 2024

I love the quality of my home. I will not go to another builder in the future. Also the customer service and staff are phenomenal people.

5.0
Verified Homeowner
Arlington, TX, on May 25, 2024

Nothing

5.0
Verified Homeowner
Arlington, TX, on May 24, 2024

There is a support beam for the roof ceiling , that is not secured and was POORLY installed. It’s in the attic, take the ladder steps to it and look straight ahead. This has been called in and as of NOW no response. Also we called in the kitchen cabinets and no replacing of them , and we need drawer and cabinet handles ,

1.9
Verified Homeowner
Arlington, TX, on May 22, 2024

[name removed] has been great. The only minor inconvenience is having to fill in my information every time.

4.5
Verified Homeowner
Crowley, TX, on May 04, 2024

The very 1st day I came to look at my now home I met [name removed] and [name removed]. They were amazing! [name removed] kept me well informed on all the steps, any updates and was always available to answer any questions I may have had. I really enjoyed working with her! [name removed] was also great and very informative when showing me all the specs and details of my home. I also went with a loan officer that Cadence suggested. I am so happy I did. I chose to work with [name removed] at Revolutionary mortgage. He was so transparent, helpful and made this process easy. As a 1st home buyer I truly don't understand why I have heard so many horror stories when it comes to buying a house. My experience from beginning to end was fantastic. I love my new home so much! It's everything I prayed for.

5.0
Verified Homeowner
Crowley, TX, on Apr 27, 2024

Loved the communication pattern with relevant and prompt updates. [name removed] was extremely pleasant.

4.9
Verified Homeowner
Crowley, TX, on Apr 27, 2024

Was not throughly informed on available options. Multiple community manager changes. Misinformation regarding alarm wiring. Incorrect light switch placement. Discolored grout. Not provided with all appliance manuals. Poor caulking throughout house.

4.3
Verified Homeowner

Builder Profile

Cadence Homes logo
info@cadencehomestx.com

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.