Homebuilder Ratings & Reviews

Cadence Homes Reviews

215 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Mesquite, TX, on Jun 16, 2026

What I liked most about my purchase experience with Cadence Homes was how smooth and stress-free the entire process felt. [name removed], the sales agent, was patient, knowledgeable, and always available to answer my questions. [name removed], the construction manager, was incredibly helpful, attentive, and kept me informed throughout the process. They both went above and beyond to make sure I felt comfortable and supported every step of the way. Even after closing, they have continued to check on me, which shows how much they genuinely care about their homeowners. It was truly a positive experience from start to finish

5.0
Verified Homeowner
McKinney, TX, on Jun 16, 2026

[name removed] was professional and pleasant to work with. We had a water leak upon move in that required repair but it was dealt with relatively quickly and in a workman like manner. We will recommend Cadence.

4.6
Verified Homeowner
Irving, TX , on Jun 10, 2026

[name removed] was wonderful through the sales process, and [name removed] has been amazing through the build process and after close.

4.9
Verified Homeowner
Northlake, TX, on Jun 08, 2026

There has been nothing to dislike.

5.0
Verified Homeowner
Mesquite, TX, on Jun 01, 2026

My wife and I are so pleased with the way we are treated by Cadence Homes, particularly with [name removed], the sales manager at [name removed] Mesquite, as well as the upper management/owner l, making sure all arrangements agreed to between us and Cadence are and will continue to be the best. We have a great deal of confidence transacting business with Cadence Homes.

5.0
Verified Homeowner
Crowley, TX, on Jun 01, 2026

Like: Communication was great Dislike: Nothing to do with Cadence or Cadence staff. Vender that was assigned to make a repair was an issue.

4.9
Verified Homeowner
Irving, TX , on May 30, 2026

We were significantly delayed from when they said it would be ready and then they moved up closing and the house was not ready to be occupied. [name removed] has done a great job addressing issues but in my opinion, there is so much still left to be done and done correctly.

4.3
Verified Homeowner
Northlake, TX, on May 27, 2026

Love it

4.8
Verified Homeowner
Irving, TX , on May 26, 2026

[Translated from ES] I liked everything

5.0
Verified Homeowner
Irving, TX , on May 23, 2026

Professional sales process. Outstanding construction management. Would like to recognize [name removed] specifically. He is attentive, detailed, passionate about his work and was hyper concerned over our work experience

5.0
Verified Homeowner
Mesquite, TX, on May 18, 2026

Overall, the purchase experience was positive and the Cadence team was great to work with. My biggest frustration was with the financing process through Cadence’s partnered finance company. There were a couple of hiccups that felt caused by a lack of knowledge and transparency, which created unnecessary stress during the process. Thankfully, [name removed] and April stepped in to help resolve one of the issues and were both very helpful and responsive. [name removed] has also been absolutely amazing throughout the process… always prompt, patient, and kind. I’m not always the easiest person to get ahold of, and he consistently went above and beyond to communicate and help however he could. His customer service made a huge difference in the overall experience.

5.0
Verified Homeowner
Northlake, TX, on May 14, 2026

Property maintenance and good quality building materials

4.2
Verified Homeowner
Northlake, TX, on May 09, 2026

I was not contacted after 6 months to discuss any issues as was promised. The lack of touch up paint remains a sore spot. And I have noticed a few sloppy cuts on baseboard trim what just got painted over. I should have inspected the details more closely.

4.0
Verified Homeowner
Allen, TX, on May 08, 2026

Easy process, very personal, everyone followed through on their word. I felt like everyone involved wanted everything to be done to excellence. I didn't feel like anyone took any short cuts. The whole process was extremely smooth.

4.9
Verified Homeowner
Irving, TX, on May 06, 2026

There was nothing we disliked about the process.

5.0
Verified Homeowner
Nortlake, TX , on May 02, 2026

I like the care, attention to detail and speed of processing requests.

4.9
Verified Homeowner
Allen, TX, on Apr 30, 2026

I really like [name removed]. He has quickly responded and resolved any questions I had. I enjoy my home and location. I would reccomended Cadence homes to anyone

4.9
Verified Homeowner
Mesquite, TX, on Apr 25, 2026

The townhome was perfect for me the moment we saw it. And [name removed] helped get closed sooooo quickly.

5.0
Verified Homeowner
Allen, TX , on Apr 15, 2026

[name removed] and [name removed] went above and beyond every day for us! It doesn’t matter what we asked for, they either took care of it immediately or went even farther with it than we ever expected. This is our fourth home to build and we have been blessed with excellent Sales people and Contractors, but [name removed] and [name removed] took it to a new level. [name removed] and [name removed] truly care about taking care of their customers and making every little thing EXACTLY right. We would build again and again with these two if offered the opportunity. They make a great team and constantly supported us. [name removed] updated us every time he had new info on the development. [name removed] and [name removed] called us every single week like they said they would, never over promised but constantly tried to help us make things better where they could. [name removed] even researched why our silly street name was called “mews”! [name removed] pulled in the end date for us by two days so that we could move over Spring Break! He cleaned the house in areas personally because it “just wasn’t right”. These two took building our house and treated it like they were building theirs. We were constantly impressed and exceedingly grateful for all they did to make our house a home.

5.0
Verified Homeowner
Northlake, TX, on Apr 08, 2026

Sales and closing process was easy and mostly pain free. Everyone was great to work with. That said, I’ve never had so many warranty issues on a new home. Frequent electrical problems: overloaded circuit, driveway light lasts about 2 weeks, garage door opener has to be frequently reprogrammed, microwave is venting into the kitchen instead of outside, roof vent blew off, A/C thermostats were reversed, i.e. upstairs controller downstairs and downstairs controlled upstairs. etc.

4.7
Verified Homeowner

Builder Profile

Cadence Homes logo
info@cadencehomestx.com

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.