Homebuilder Ratings & Reviews

Cadence Homes Reviews

154 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Crowley, TX, on Aug 13, 2025

We love our new home.. love all the windows and the floor plan is great. The storage space is wonderful. just love our new home. Thank you !

5.0
Verified Homeowner
Irving, TX, on Aug 11, 2025

The tremendous customer service!

4.9
Verified Homeowner
Mesquite, TX, on Aug 10, 2025

Immediate action & attention to repairs were delayed.

3.8
Verified Homeowner
McKinney, TX, on Aug 09, 2025

I didn’t like that I asked the builder, prior to move could he have a list of things that needed to be registered for warranty and I was told I would have a new packet with the QR codes and when I moved in that was not the case. Also the heating/cooling unit should be inspected prior to owner moving in. The landscapers hired by the HOA are cutting the grass carelessly and are causing grass clippings to enter the unit and cause issues

4.2
Verified Homeowner
Irving, TX, on Aug 08, 2025

the entire staff from [name removed] to [name removed] and then [name removed] have been very responsive and helpful from purchase to move in

5.0
Verified Homeowner
Northlake, TX, on Aug 07, 2025

No touch up paint provided. My request to add ceiling fans to bedrooms 2 and 3 was not builder supported. The dishwasher the property came with was absolute junk, it's been replaced with something suitable. The landscaping maintenance fails to meet my expectations. A complaint was sent to the HOA property manager. So far, I have not received a response from the property manager.

4.2
Verified Homeowner
Northlake, TX, on Aug 02, 2025

There is so much to talk about what i like about Cadence home. They are quick to respond to my queries, I feel welcomed always. There is nothing so far i have disliked about living in the wonderful community

5.0
Verified Homeowner
Allen, TX, on Jul 30, 2025

I thought everything was well done. I am happy with my purchasing decision. The only issue I had was miscommunication of where my orginal lot was from the map. Would be nice to be walked to the lot ans knowing which way the door is facing. I had selected a new lot since then. I am satisfied

4.8
Verified Homeowner
Northlake, TX, on Jul 27, 2025

[name removed] and [name removed] made the experience seem less and were very trustworthy. I very much respect both these ladies.

4.5
Verified Homeowner
Mesquite, TX, on Jul 26, 2025

The entire process was smooth when purchasing.

5.0
Verified Homeowner
Crowley, TX, on Jul 11, 2025

The sprinklers aren't on. The mulch hadn't been updated or the plants. I dont have a code for the amenity center.

3.6
Verified Homeowner
McKinney, TX, on Jul 09, 2025

Everything was fine until we found a leaking from the 2nd floor (bathroom) to the living room in the ground floor. Mold was found and is now resolved but we are still waiting for the bathroom's vanity unit to be reinstalled. We haven't received any update yet. We have been sleeping with the bathroom counter in front of our bed and we have to relocate our bathroom stuff to the 2nd bathroom and now just found out that the L side of the vanity has also a leaking pipe. We have scheduled guests and housewarming party coming up but looks lime we could not make it on time. We can't finish organizing and furnishing the entire home yet.

3.6
Verified Homeowner
Crowley, TX, on Jul 06, 2025

We liked the overall commitment to build a quality home. Thanks

5.0
Verified Homeowner
Prosper, TX, on Jun 27, 2025

[name removed] and [name removed]! [name removed] was so easy to work with and had so much information about the home and how it was built. [name removed] and [name removed] treated me like family; I felt like that they really cared and wanted me to get the best materials in a home and made sure that everything was just right. Thank you!

5.0
Verified Homeowner
Irving, TX, on Jun 15, 2025

high staff turnover is challenging

4.6
Verified Homeowner
Irving, TX, on Jun 08, 2025

The home and the neighborhood are exactly what we were looking for

4.7
Verified Homeowner
Allen, TX, on Jun 03, 2025

Cadence Homes Construction is of highest quality. Little things such as adding cabinet handles were well thought through. They have used best quality materials and did a thorough work.

5.0
Verified Homeowner
Mesquite, TX, on May 28, 2025

Had a cracked window and air conditioner issues and cadence homes was able to take care of the problem immediately. Great builder , great people

5.0
Verified Homeowner
Northlake, TX, on May 26, 2025

The “worry free” service for our yards has been nothing but worry free. They have not delivered what they said they would, we have to constantly chase people.

3.8
Verified Homeowner
Allen, TX, on May 25, 2025

Aimme and [name removed] are the best people off the people I ever worked with. The Process from sale to closing went really Smooth. The Build quality of the home is amazing. I would buy Another home if, I have a [name removed].

5.0
Verified Homeowner

Builder Profile

Cadence Homes in Texas offers one, two and three story townhomes throughout the Dallas-Fort Worth metroplex. Our thoughtfully appointed townhomes deliver timeless architecture, elevated design, exceptional comfort and enduring value. Founded by Bruno Pasquinelli, a builder with more than three decades of experience and expertise, Cadence Homes brings a fresh approach to townhome communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.