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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Fairview, on Dec 19, 2021
I honestly like the sales staff and meeting with the builder/foreman. It was a pleasant experience. Overall though the quality of the workman ship leaves a lot to be desired. I’m still finding things where people just got sloppy and lazy. Paint drippage on doors, wrong putty used in places, caulking missing in areas. Your staff is nice, the workmanship and the quality of some of the products you use is mediocre.( ex carpet and pad- it’s cheap and terrible quality. You walk on my carpet and there is lumps and bumps. Especially feel it in bare feet or socks- Your carpet people say it can’t be fixed because it’s the quality of the pad, and you don’t recarpet homes. So I have a 350k home I just bought and I’ll have to spend 5-10k to recarpet or put in laminate to fix the issue.)
Fairview, TX, on Mar 09, 2022
Very smooth process, really like the ease of closing.
Fairview, on May 11, 2022
I had a warranty issue with my plumbing and it was a terrible experience. It is resolved now but the plumbing company wasted a tremendous amount of my time. Totally unacceptable.
Fairview, on Dec 13, 2021
Overall a good experience. I had to follow up to get attic and garage cleaned out from building materials after moving in. I need to have some touch up things done before my year is up; some areas of my carpet are coming up, and there are a few areas between wall and door frames where the paint needs to be touched up. Overall, great experience, and I like my home very much.
Fairview, TX, on Jan 10, 2022
It was an easy process and [name removed] was always professional and quick in her responses.
Fairview, on Feb 14, 2022
Warranty and service is straight garbage. The whole experience has been a nightmare!!! I don’t wish it to my enemies. We have been living here for 6 months and last week till “warranty” finished the unfinished items from closing in August. Terrible customer service. Absolutely CB [name removed] is not recommended to anyone and I’ll do everything I can can to spread this message
Fairview, on May 06, 2021
The layout of the home & utilization of space is great, it is built with quality & [name removed] was a pleasure to work with.
Fairview, TX, on Jan 05, 2022
Our sales rep did a good job of keeping us informed of progress/issues. She was very supportive and helpful. I did not like signing a contract without a price guarantee. I did not like the inability to make minor changes in the house such as decor selections, electrical outlets, etc. Corrections to identified problems are extremely slow and some have yet to be completed.
Fairview, on May 01, 2021
The interior painting job done in my townhouse. Your contractor put a ‘BASE’ paint and easily gets stained, i have to do a repaint in the first floor. Repaint needed at the second floor. My townhouse is [name removed] and the most expensive in all og townhouses you built in Apple [name removed]. It should have a better paint. The HVAC is under the standard tonnage of a 2,243 sq ft house! This should be from 4 to 4.5 tonner regardless of seers.. standard is 14 sheers. Yet the 16 you placed on a 3.5 tonner would still be NOT sufficient in a 2,243sq ft... this is just seasonal Energy Efficient Ratio but JUST the same a 3.5 tonner is SUBSTANDARD for a 2,243 sq ft... I NOTICED THAT THE TOWNHOUSE TRINITY THAT WAS BUILT PRIOR TO MY UNIT HAD A 4.5 TONNER! It is very upsetting to me, that you built a below standard HVAC for mu unit. Your TRINITY TOWNHOUSE IS NOT CHEAP and WE DESERVE MORE!
Fairview, TX, on Oct 26, 2021
Quality issues AC problems Serious plumbing issues Ripples in ceiling
Fairview, on Jul 13, 2021
I had a plumbing issue in the first 2 weeks of living in my home, and it was addressed and fixed quickly.
Fairview, TX, on Sep 28, 2021
I am so disappointed with the quality of the build, specially the finish between what was promised on papers and what was delivered. [name removed] a happy customer.
Fairview, on Feb 18, 2021
Interior paint is awful... can barely touch it without leaving a mark. Almost looks like they did not finish painting, looks like primer. Also, was told we would not hear our neighbors, FALSE. These are cheaply built, can hear our neighbors walking around in their home. Our bedroom is against a neighbors bathroom, like clockwork, every night same routine when they start showering. We will be selling soon as the remaining Townhomes have been built.
Fairview, TX, on Jun 22, 2021
I had a good experience. [name removed] and [name removed] answered my calls and questions. [name removed] was very responsive to questions and overall everything went smooth.
Fairview, on Nov 26, 2020
Throughout the build experience, I was able to work closely with [name removed] & [name removed] to quickly address issues that arose. In general, I’m happy with the home. Biggest negative experience was the schedule - during early discussions, the home was supposed to be complete in Oct 2019, but didn’t actually complete until Dec 30 2019.
Fairview, on Dec 01, 2020
Warranty service is good as well as customer care so far
Fairview, TX, on Jun 15, 2021
I wish it was done sooner! All things uncontrollable but now that I'm IN, I love it!! I'm so happy with the home!
Fairview, on Nov 20, 2020
[name removed], at Apple’s [name removed] in Fairview, is a very personable and professional person. Even though I have lived in my home for under a year, when I see her, she is just a friendly now as she was then.
Fairview, on Nov 25, 2020
I am still waiting on someone to come out and clean some construction debris off of the back of our dwelling. Overall, it has been a wonderful experience though.
Fairview, TX, on Mar 20, 2021
[name removed], the rep, was phenomenal she is for the client the whole way. I appreciate her help when there were some difficulties. I disliked the fact that things like my toilets silicone around the bases were not thoroughly sealed properly, even after I brought it up.
Fairview, on Nov 01, 2020
Love the layout of the home but the electrical wiring and some structural build was not done properly.
Fairview, on Nov 24, 2020
[name removed] has been easily available via text for the one item that I needed help with through the warranty. He had his plumber out very quickly.
Fairview, TX, on Mar 16, 2021
Experienced delays, not at the fault of CB Jeni.
Fairview, TX, on Sep 29, 2020
The overall quality of construction is a strong A.
Fairview, on Oct 30, 2020
Like: Very responsive and friendly staff, explained things clearly for 1st time homeowner.
Fairview, on Jul 02, 2020
I like the sturdiness of my home and the care of the outside by the HOA.
Fairview, on Nov 02, 2020
We informed HOA about our dead tree in the front yard and nothing has been done about it yet. It has been around 6 months now.
Fairview, TX, on Aug 03, 2020
There were some things that they did not fix such as a paint touch up, the kitchen cabinet was dirty, the front entry door is very hard to close, the garage door, opens up with no one opening them. I was advised that the a/c filter will be changed upon moving in but when i checked, it has not been changed. Kitchen cabinet is so hard to close.
Fairview, on Oct 22, 2020
Dislike - I still have painting that needs done from the final walk thru and there is a foot long piece of rebar sticking out of the ground next to my driveway that could scratch an automobile. Likes - Everyone is personable and friendly. [name removed] reported a warranty item for me and the small repair was handled proactively.
Fairview, on Sep 24, 2020
I've had no problems getting warranty issues resolved.
Fairview, TX, on Jun 28, 2020
The whole buying experience was so thought out and buyer friendly. We were most impressed with all players in the game trying to make our buying experience so pleasant.
Fairview, on Sep 18, 2020
Was very obvious where the paint was watered down inside, horrible paint job. We already need the inside repainted. Also, the subfloor upstairs, some places the floor pops. Was disappointed that the game inside of garage was not finished. Very cheap, loud dishwasher was installed, we have already replaced it with a new one. We were also told we would not hear our neighbors, wrong. We hear them walking around every night.
Fairview, TX, on Jun 15, 2020
The builder was very personable and made the home buying process more relaxing and fun.
Fairview, TX, on Jun 05, 2020
The property manager was very helpful during the process.
Fairview, on Jun 21, 2020
I put in a service request for a fan and it was taken care of.
Fairview, TX, on Jun 01, 2020
The availability of people to answer questions.
Fairview, TX, on Feb 28, 2020
I liked how [name removed] was very patient with me while looking at various floor plans several times. [name removed] with Highland Mortgage, was very helpful with getting me the right mortgage to fit my needs. Overall, both were very professional, personable, and knowledgeable in all aspects of this home-buying experience.
Fairview, on Jun 01, 2020
Most of my requests for things to be fixed were done either on the spot or within a couple of days.
Fairview, TX, on Feb 19, 2020
I truly appreciated the weekly update I received every Friday (followed up with an email re-capping) on the progress made to my house since last updated. [name removed] only did our community sales manager, [name removed] call me weekly, but [name removed], our construction manager was on every one of those calls. He gave me his goal date as to when the house would be completed and he hit that mark exactly! Anything that I have asked of him, he has done, over and beyond my expectations. At times, I feel like I might be asking too much, but he is always willing to listen and either fix my issue or advise accordingly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Fairview, TX, on Mar 09, 2022
Very smooth process, really like the ease of closing.
Fairview, TX, on Jan 10, 2022
It was an easy process and [name removed] was always professional and quick in her responses.
Fairview, TX, on Jan 05, 2022
Our sales rep did a good job of keeping us informed of progress/issues. She was very supportive and helpful. I did not like signing a contract without a price guarantee. I did not like the inability to make minor changes in the house such as decor selections, electrical outlets, etc. Corrections to identified problems are extremely slow and some have yet to be completed.
Fairview, TX, on Oct 26, 2021
Quality issues AC problems Serious plumbing issues Ripples in ceiling
Fairview, TX, on Sep 28, 2021
I am so disappointed with the quality of the build, specially the finish between what was promised on papers and what was delivered. [name removed] a happy customer.
Fairview, TX, on Jun 22, 2021
I had a good experience. [name removed] and [name removed] answered my calls and questions. [name removed] was very responsive to questions and overall everything went smooth.
Fairview, TX, on Jun 15, 2021
I wish it was done sooner! All things uncontrollable but now that I'm IN, I love it!! I'm so happy with the home!
Fairview, TX, on Mar 20, 2021
[name removed], the rep, was phenomenal she is for the client the whole way. I appreciate her help when there were some difficulties. I disliked the fact that things like my toilets silicone around the bases were not thoroughly sealed properly, even after I brought it up.
Fairview, TX, on Mar 16, 2021
Experienced delays, not at the fault of CB Jeni.
Fairview, TX, on Sep 29, 2020
The overall quality of construction is a strong A.
Fairview, TX, on Aug 03, 2020
There were some things that they did not fix such as a paint touch up, the kitchen cabinet was dirty, the front entry door is very hard to close, the garage door, opens up with no one opening them. I was advised that the a/c filter will be changed upon moving in but when i checked, it has not been changed. Kitchen cabinet is so hard to close.
Fairview, TX, on Jun 28, 2020
The whole buying experience was so thought out and buyer friendly. We were most impressed with all players in the game trying to make our buying experience so pleasant.
Fairview, TX, on Jun 15, 2020
The builder was very personable and made the home buying process more relaxing and fun.
Fairview, TX, on Jun 05, 2020
The property manager was very helpful during the process.
Fairview, TX, on Jun 01, 2020
The availability of people to answer questions.
Fairview, TX, on Feb 28, 2020
I liked how [name removed] was very patient with me while looking at various floor plans several times. [name removed] with Highland Mortgage, was very helpful with getting me the right mortgage to fit my needs. Overall, both were very professional, personable, and knowledgeable in all aspects of this home-buying experience.
Fairview, TX, on Feb 19, 2020
I truly appreciated the weekly update I received every Friday (followed up with an email re-capping) on the progress made to my house since last updated. [name removed] only did our community sales manager, [name removed] call me weekly, but [name removed], our construction manager was on every one of those calls. He gave me his goal date as to when the house would be completed and he hit that mark exactly! Anything that I have asked of him, he has done, over and beyond my expectations. At times, I feel like I might be asking too much, but he is always willing to listen and either fix my issue or advise accordingly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fairview, on May 11, 2022
I had a warranty issue with my plumbing and it was a terrible experience. It is resolved now but the plumbing company wasted a tremendous amount of my time. Totally unacceptable.
Fairview, on Feb 14, 2022
Warranty and service is straight garbage. The whole experience has been a nightmare!!! I don’t wish it to my enemies. We have been living here for 6 months and last week till “warranty” finished the unfinished items from closing in August. Terrible customer service. Absolutely CB [name removed] is not recommended to anyone and I’ll do everything I can can to spread this message
Fairview, on Jul 13, 2021
I had a plumbing issue in the first 2 weeks of living in my home, and it was addressed and fixed quickly.
Fairview, on Dec 01, 2020
Warranty service is good as well as customer care so far
Fairview, on Nov 25, 2020
I am still waiting on someone to come out and clean some construction debris off of the back of our dwelling. Overall, it has been a wonderful experience though.
Fairview, on Nov 24, 2020
[name removed] has been easily available via text for the one item that I needed help with through the warranty. He had his plumber out very quickly.
Fairview, on Nov 02, 2020
We informed HOA about our dead tree in the front yard and nothing has been done about it yet. It has been around 6 months now.
Fairview, on Oct 22, 2020
Dislike - I still have painting that needs done from the final walk thru and there is a foot long piece of rebar sticking out of the ground next to my driveway that could scratch an automobile. Likes - Everyone is personable and friendly. [name removed] reported a warranty item for me and the small repair was handled proactively.
Fairview, on Sep 24, 2020
I've had no problems getting warranty issues resolved.
Fairview, on Sep 18, 2020
Was very obvious where the paint was watered down inside, horrible paint job. We already need the inside repainted. Also, the subfloor upstairs, some places the floor pops. Was disappointed that the game inside of garage was not finished. Very cheap, loud dishwasher was installed, we have already replaced it with a new one. We were also told we would not hear our neighbors, wrong. We hear them walking around every night.
Fairview, on Jun 21, 2020
I put in a service request for a fan and it was taken care of.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Fairview, on Dec 19, 2021
I honestly like the sales staff and meeting with the builder/foreman. It was a pleasant experience. Overall though the quality of the workman ship leaves a lot to be desired. I’m still finding things where people just got sloppy and lazy. Paint drippage on doors, wrong putty used in places, caulking missing in areas. Your staff is nice, the workmanship and the quality of some of the products you use is mediocre.( ex carpet and pad- it’s cheap and terrible quality. You walk on my carpet and there is lumps and bumps. Especially feel it in bare feet or socks- Your carpet people say it can’t be fixed because it’s the quality of the pad, and you don’t recarpet homes. So I have a 350k home I just bought and I’ll have to spend 5-10k to recarpet or put in laminate to fix the issue.)
Fairview, on Dec 13, 2021
Overall a good experience. I had to follow up to get attic and garage cleaned out from building materials after moving in. I need to have some touch up things done before my year is up; some areas of my carpet are coming up, and there are a few areas between wall and door frames where the paint needs to be touched up. Overall, great experience, and I like my home very much.
Fairview, on May 06, 2021
The layout of the home & utilization of space is great, it is built with quality & [name removed] was a pleasure to work with.
Fairview, on May 01, 2021
The interior painting job done in my townhouse. Your contractor put a ‘BASE’ paint and easily gets stained, i have to do a repaint in the first floor. Repaint needed at the second floor. My townhouse is [name removed] and the most expensive in all og townhouses you built in Apple [name removed]. It should have a better paint. The HVAC is under the standard tonnage of a 2,243 sq ft house! This should be from 4 to 4.5 tonner regardless of seers.. standard is 14 sheers. Yet the 16 you placed on a 3.5 tonner would still be NOT sufficient in a 2,243sq ft... this is just seasonal Energy Efficient Ratio but JUST the same a 3.5 tonner is SUBSTANDARD for a 2,243 sq ft... I NOTICED THAT THE TOWNHOUSE TRINITY THAT WAS BUILT PRIOR TO MY UNIT HAD A 4.5 TONNER! It is very upsetting to me, that you built a below standard HVAC for mu unit. Your TRINITY TOWNHOUSE IS NOT CHEAP and WE DESERVE MORE!
Fairview, on Feb 18, 2021
Interior paint is awful... can barely touch it without leaving a mark. Almost looks like they did not finish painting, looks like primer. Also, was told we would not hear our neighbors, FALSE. These are cheaply built, can hear our neighbors walking around in their home. Our bedroom is against a neighbors bathroom, like clockwork, every night same routine when they start showering. We will be selling soon as the remaining Townhomes have been built.
Fairview, on Nov 26, 2020
Throughout the build experience, I was able to work closely with [name removed] & [name removed] to quickly address issues that arose. In general, I’m happy with the home. Biggest negative experience was the schedule - during early discussions, the home was supposed to be complete in Oct 2019, but didn’t actually complete until Dec 30 2019.
Fairview, on Nov 20, 2020
[name removed], at Apple’s [name removed] in Fairview, is a very personable and professional person. Even though I have lived in my home for under a year, when I see her, she is just a friendly now as she was then.
Fairview, on Nov 01, 2020
Love the layout of the home but the electrical wiring and some structural build was not done properly.
Fairview, on Oct 30, 2020
Like: Very responsive and friendly staff, explained things clearly for 1st time homeowner.