Homebuilder Ratings & Reviews

CB JENI Homes Reviews

728 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Argyle, TX, on Mar 08, 2025

We were extremely pleased with how we were updated on the progress of the build and informed on the details of the contract all the way through to close. Dealing with [name removed] and [name removed] was great. They are both very professional and did an amazing job making us feel comfortable with our purchase.

5.0
Verified Homeowner
Allen, TX, on Mar 08, 2025

It was a Wonderful, smooth process. I'm very grateful to be in my new CB JENI home. Great experience, thank you so much!!

5.0
Verified Homeowner
Haltom City, TX, on Mar 07, 2025

Title company is terrible. The quality of the build is not as good as I initially thought. I often see workers active on construction sites while drinking a 40 oz beer- which explains a lot about the quality of the homes. Cabinet doors aren’t straight and have large gaps. Master bed window has a huge draft of outdoor wind seeping through. Have had multiple issues with electrical and plumbing. And Frigidaire appliances absolutely XXXXX . My dishwasher can’t seem to dry dishes no matter what setting it’s on- my appliances in previous apartments have been better which says a lot.

2.9
Verified Homeowner
North Richland Hills, TX, on Mar 01, 2025

Sales and communications was outstanding with everyone involved in the purchase process

4.7
Verified Homeowner
Frisco, TX, on Feb 28, 2025

The quality of the repair work is not up to the mark. The flooring makes lot of noise and feels cheap. Huge gaps between baseboards and floor which were not addressed and left for the owner to fix out of their pocket. Tiles getting cracked every couple of months.

3.4
Verified Homeowner
Frisco, TX, on Feb 27, 2025

The crafmanship of the home finishing is below any expectations. After 9 months all the cabinets and woodwork is failing apart. Extrimly poor quality, not worth the money I had paid. The fores CB JENI promissed during hadover to do follow-up check of the home after 6 month, that check never happend.

2.6
Verified Homeowner
Grand Prairie, TX, on Feb 23, 2025

Had to use personal banker to complete purchase experience.

4.8
Verified Homeowner
Plano, TX, on Feb 21, 2025

[name removed]! He was awesome!

5.0
Verified Homeowner
McKinney, TX, on Feb 17, 2025

Front lawn/tree has not recovered for almost a year now. There is too much of water being wasted from somewhere in drive way. I don't feel what I'm paying for HOA is worth for the service they are offering.

3.1
Verified Homeowner
Argyle, TX, on Feb 11, 2025

[name removed] and [name removed] were such a pleasure to work with. They both worked together so well to make sure we had the best experience possible.

5.0
Verified Homeowner
North Richland Hills, TX, on Feb 11, 2025

[name removed] was perfect. Explained everything and no surprises.

5.0
Verified Homeowner
McKinney, TX, on Feb 10, 2025

Prompt action to repair issues - stairway and landing creaks.

4.7
Verified Homeowner
Frisco, TX, on Feb 07, 2025

Community Sales manager, [name removed] provided great support through the process.

5.0
Verified Homeowner
McKinney, TX, on Feb 07, 2025

The entire process was smooth & easy. I was kept informed every step from purchase to delivery, and my new home surpasses my expectations in every way. It is quite beautiful; construction is perfect.

5.0
Verified Homeowner
Plano, TX, on Feb 05, 2025

There was a lot of pushback to fix things which are clearly wrong. That has been my main issue. Other than that, warranty requests are responded to relatively fast. The home is nice.

3.4
Verified Homeowner
Argyle, TX, on Feb 05, 2025

Having to deal with the warranty manager. He undermines me on some issues so there’s a lack of trust.

3.2
Verified Homeowner
North Richland Hills, TX, on Feb 04, 2025

Staff have all been responsive and courteous

5.0
Verified Homeowner
Grand Prairie, TX, on Feb 04, 2025

From the very beginning, everything went smoothly with the purchase of our CB Jeni property. The lender, sales community manager, and builders were all so kind, helpful, and knowledgeable in helping us through this process!

4.9
Verified Homeowner
North Richland Hills, TX, on Feb 03, 2025

Loved [name removed] and [name removed]'s engagement with me all through

4.7
Verified Homeowner
Grand Prairie, TX, on Jan 30, 2025

So response on repairs the repair people do a sloppy job

4.2
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.