Homebuilder Ratings & Reviews

CB JENI Homes Reviews

757 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, TX, on Dec 27, 2024

Everything with CB JENI Homes has been a great experience. Our only concern has been the delay of functional street lights throughout the neighborhood

5.0
Verified Homeowner
Frisco, TX, on Dec 23, 2024

None but the best to work with !!

4.9
Verified Homeowner
Celina, TX, on Dec 22, 2024

Warranty service and communication could be better, HOA communication could be better.

3.1
Verified Homeowner
Grand Prairie, TX, on Dec 21, 2024

Not enough storage space or utility closets in the home.

4.4
Verified Homeowner
McKinney, TX, on Dec 15, 2024

Everything was smooth. [name removed] was very proactive and made sure that everything was under control for our Nov 25th closing. Construction manager, [name removed] was very friendly. He made sure that every concern was addressed. Overall everything was a positive experience for us except for an issue our lender faced with Title company.

4.7
Verified Homeowner
Celina, TX, on Dec 14, 2024

I like the front office people, itnis easy to deal with.

5.0
Verified Homeowner
Frisco, TX, on Dec 10, 2024

At the time of sales even after confirming the sqft multiple times, we were told that the house sqft would be 2541 sqft. But after the completion of the building when we got the appraiser report the house sqft is reduced by around 90 sqft and also the county appraiser shows 2453 sqft which is 90 sqft lesses than what we were promised. We understand that 20-30 sqft of difference is acceptable but more than that is not fair. we are loosing nearly $17000 value if we compare price per sft. We are very disspointed knowing that there is a difference in the house area which will impact the price per sqft of the house if we want to resale at any point in time. Upon reaching out to the sales person, there is no proper outcome and response was very rude. I have posted inquiry via CBJ [name removed] website and got response to reach to sales person. I am planning to post a google review so that others like me will not get impacted.

3.2
Verified Homeowner
Argyle, TX, on Dec 09, 2024

Seem to be prompt with taking care of things.

4.0
Verified Homeowner
Argyle, TX, on Dec 06, 2024

Very clear information. [name removed] was fantastic. Weekly followup with [name removed] and [name removed] was great. Timetable was spot on. Attention to detail and care was great

4.8
Verified Homeowner
Frisco, TX, on Dec 05, 2024

The build quality is good.

4.8
Verified Homeowner
Grand Prairie, TX, on Dec 03, 2024

The team we got at Highland mortgage was a bit unorganized we got incorrect info or another clients info sent to us multiple times, and we got the final CD on the same day as the official closing was a bit stressful to say the least. [name removed] as a sellers agent was great at answering questions and concerns and has a very good response time.

4.6
Verified Homeowner
McKinney, TX, on Dec 01, 2024

[name removed] was such a wonderful person to work with. She really helped walk me through the process. [name removed] was also helpful as the builder poc. He was and continues to be available for all of my questions and follows up in a timely manner.

5.0
Verified Homeowner
Haltom City, TX, on Dec 01, 2024

[name removed] and [name removed] are always prompt, professional, and kind. The warranty work always gets done quickly and with quality.

5.0
Verified Homeowner
North Richland Hills, TX, on Nov 28, 2024

I had to have a door removed to accommodate my refrigerator in the meeting. The job leader was there in 10 minutes! [name removed] is over the top in professionalism, knowledge, helpfulness and kindness. I was extremely I was extremely I was extremely impressed with CB [name removed] and their crew!!!

5.0
Verified Homeowner
Plano, TX, on Nov 27, 2024

I like the experience communicating with the warranty related person. The warranty manager is very responsible for the work and willing to help out on all my issues. Thanks for the patience and efforts!

5.0
Verified Homeowner
Haltom City, TX, on Nov 27, 2024

[name removed] my seller had great communication.

4.8
Verified Homeowner
Frisco, TX, on Nov 24, 2024

Clear communication and friendly

4.8
Verified Homeowner
Argyle, TX, on Nov 23, 2024

What I like about our new CB JENI Home is that the quality is very high and the sales agent [name removed] and the construction manager have been very helpful and are always willing to answer our questions. We love to be in Harvest community because we do a lot of walking & spending time at the gym.

5.0
Verified Homeowner
North Richland Hills, TX, on Nov 23, 2024

[name removed] and [name removed] both are very friendly and professional. There are a couple small stuff that need to be corrected and fix

4.8
Verified Homeowner
Haltom City, TX, on Nov 23, 2024

I loved the customer service. [name removed] and [name removed] were super attentive and helped with every issue I had!

4.2
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.