Homebuilder Ratings & Reviews

CB JENI Homes Reviews

641 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Apr 19, 2025

[name removed] was a consummate professional who genuinely cares about her new homebuyers' experience. She has been a terrific quarterback heading up the team for me to transition into my new townhome. She is still in contact, making sure my expectations are being met. Highly recommend!

4.9
Verified Homeowner
North Richland Hills, TX, on Apr 18, 2025

The sale rep, [name removed] was so awesome. The lead builder, [name removed], was phenomenal

5.0
Verified Homeowner
McKinney, TX, on Apr 13, 2025

The Sales team are phenomenal. I was so lucky to have [name removed] walk me through the process. She was truly a blessing. My only concerns are the paint cracking & the breaker box constantly going out. I was told that a paint retouch would be done in 3 months but that hasn't happened.

4.3
Verified Homeowner
North Richland Hills, TX, on Apr 11, 2025

Like: [name removed] has done an excellent job of communicating and explaining the process right from the beginning. She’s committed to work and has always been available. Dislike: Nothing

4.5
Verified Homeowner
North Richland Hills, TX, on Apr 11, 2025

This was my first home purchase, my realtor and [name removed] worked so well together on getting me everything I needed and the best deal possible, [name removed] was so kind and sweet throughout the whole process. [name removed] was very thorough on our walk through explaining everything also was very friendly, I had trouble with my disposal and reached to him and he was over in 10 minutes to show me the reset button. Both [name removed] and [name removed] are always very friendly when I see them out around the community.

5.0
Verified Homeowner
Argyle, TX, on Apr 06, 2025

1 recommendation communication from lender at times was difficult. Overall very well organized and everyone we have come in contact with have been very helpful.

4.9
Verified Homeowner
Argyle, TX, on Apr 06, 2025

Everything was fantastic the home buying process with [name removed] was very pleasant.

5.0
Verified Homeowner
Frisco, TX, on Apr 06, 2025

I like it overall, and how people were really helpful with the move and everything, but they were not very flexible about a lot of things

4.3
Verified Homeowner
Argyle, TX, on Apr 04, 2025

Overall, all dealings with CB Jeni Homes has been very easy.

5.0
Verified Homeowner
Argyle, TX, on Apr 01, 2025

I liked working with [name removed]. He is very thorough and helpful. . I did not like the quality of the paint inside the house or the quality of the garage doirs and the cement work by the garage door.

4.6
Verified Homeowner
Haltom City, TX, on Apr 01, 2025

Correspondence and follow up with the seller was amazing. Had a bit of hiccups and misunderstandings with the preferred lender but it got solved with [name removed]’s excellent approach and support.

4.7
Verified Homeowner
Grand Prairie, TX, on Apr 01, 2025

I liked the constant communication from the community manager to the builder.

5.0
Verified Homeowner
Grand Prairie, TX, on Apr 01, 2025

Everyone was incredibly supportive throughout the entire process—from going under contract to closing and moving in. [name removed] and [name removed] were not only welcoming but also ensured I submitted all the necessary items, like warranties, and promptly addressed any issues that came up.

4.8
Verified Homeowner
McKinney, TX, on Mar 31, 2025

I only have positive things to say about my purchase experience. It was effortless, friendly, and accommodating. They kept me in the loop from the beginning to end. I feel I can ask questions and get answers to solve any issues.

5.0
Verified Homeowner
Frisco, TX, on Mar 31, 2025

Personal Service from [name removed] and [name removed]. Both were very responsive to questions. Always with a smile too!

5.0
Verified Homeowner
Grand Prairie, TX, on Mar 31, 2025

My experience was great

5.0
Verified Homeowner
McKinney, TX, on Mar 31, 2025

The build quality and material choices are unacceptable at this price point- paint splatters, rough trim work, chipped floors, etc. I will not be a repeat customer.

2.9
Verified Homeowner
Allen, TX, on Mar 30, 2025

My home was ready within the timeframe expressed during the contracting phase which was great and made my transition from apartment to home seamless. My home is beautiful! [name removed] and [name removed] provided weekly updates regarding the construction in progress. [name removed]'s kind demeanor is a plus! He is highly knowledgeable and provided helpful information about the build process, closing, and community. [name removed] promptly addressed items referenced in the 3rd party inspection. [name removed] was patient and addressed questions I posed during the walk through events. Both [name removed] and [name removed] have gone above and beyond for me to have a good customer experience.

4.8
Verified Homeowner
Grand Prairie, TX, on Mar 27, 2025

I enjoyed working with the CB Jeni team! [name removed] and [name removed] were extremely helpful throughout the process. We enjoyed the quality of our home and the process of getting updates. My only dislike what the lending company we worked through (Highland Homes). Felt some pressure with needing to buy credits even after we were told that they were not needed. They were late to send some documents that needed to be signed at closing and some of their emails pressured to sign non-required paperwork didn’t feel right.

5.0
Verified Homeowner
Grand Prairie, TX, on Mar 27, 2025

I appreciate the warranty department.All of my issues and questions are always addressed in a timely manner.

4.9
Verified Homeowner

Builder Profile

CB JENI Homes logo

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.