Homebuilder Ratings & Reviews

CB JENI Homes Reviews

764 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Argyle, TX, on Jul 21, 2024

Weekly checkins throughout the building process. Friendly staff.

4.7
Verified Homeowner
Frisco, TX, on Jul 16, 2024

The purchase experience was bad. We are out-of-town buyers and needed information regarding the stages of construction to plan our move to Frisco. We barely got any. We were informed of the closing date 2 weeks before and had to rush our Move. This resulted in overpaying for moving. The closing was also not well coordinated. We did not know where the keys were and had to visit the office a couple of times. The sales office had a temp who was not interested in helping us and only called others once she realized we were not leaving the office without the keys. The keys were in the office draw and all CB Jeni had to do was inform of the day's closings to hand the keys to the buyers.

3.3
Verified Homeowner
Garland, TX, on Jul 15, 2024

Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)

3.7
Verified Homeowner
North Richland Hills, TX, on Jul 14, 2024

The process was easy and friendly

5.0
Verified Homeowner
North Richland Hills, TX, on Jul 14, 2024

They were transparent throughout the process

5.0
Verified Homeowner
McKinney, TX, on Jul 13, 2024

[name removed] made the entire process simple and efficient. The walk-through was excellent as well.

5.0
Verified Homeowner
Grand Prairie, TX, on Jul 10, 2024

Most issues have been resolved promptly and satisfactorily. I have an outstanding air conditioning problem that was difficult to schedule but should be done this Friday.

4.4
Verified Homeowner
North Richland Hills, TX, on Jul 05, 2024

The communication was great!

4.9
Verified Homeowner
Argyle, TX, on Jun 30, 2024

Flooring is mid to low quality and laminate not lvp as indicated in literature. Carpet, while looked good at move in is low quality carpet which will not last. Wall paint is not durable and mild wiping will remove the walls and is a paint that is not generally available to the public. Trim paint is tacky and while more durable has pull off where cabinet doors hit cabinet faces. The stain on the banister was poorly done with visible runs in the staining. Paint is coming off front door.

3.6
Verified Homeowner
Argyle, TX, on Jun 30, 2024

We had some issues and emailed warranty services and they were all resolved quickly.

5.0
Verified Homeowner
Haltom City, TX, on Jun 30, 2024

I love everything, it was smooth easy and [name removed] was amazing as well. She was so nice and took care of everything I ask. I loved her communication as well. Definitely give [name removed] a raise. She deserves it.

5.0
Verified Homeowner
Garland, TX, on Jun 26, 2024

The sales process was as pleasant as possible.

4.4
Verified Homeowner
Plano, TX, on Jun 24, 2024

[name removed] is very responsive and well take care of my questions and concerns. The process is very smooth.

5.0
Verified Homeowner
McKinney, TX, on Jun 22, 2024

Our sales agent, [name removed], was very helpful and knowledgeable. The weekly update he gave us was above and beyond, very informative and impressive! The closing was efficient and quick! [name removed], our builder was also great! Immediately took the list of things that are needed to be done. He’s very friendly and accommodating to our requests!

4.9
Verified Homeowner
Frisco, TX, on Jun 17, 2024

Effective and timely communication

5.0
Verified Homeowner
McKinney, TX, on Jun 16, 2024

The CB Jeni Home owner representative [name removed] was very approachable, walk thru the entire process with patience, true value of working with CB Jeni in buying home.

5.0
Verified Homeowner
Argyle, TX, on Jun 15, 2024

Like- the staff was polite and helpful every step of the way.

4.5
Verified Homeowner
Garland, TX, on Jun 12, 2024

Loved the help we received from [name removed] and [name removed]. They have both made the whole process so smooth and enjoyable!

5.0
Verified Homeowner
Frisco, TX, on Jun 10, 2024

I liked how detailed and thorough the construction manager and sales rep were with the process of buying the house, property details, warranties etc.

5.0
Verified Homeowner
Frisco, TX, on Jun 09, 2024

The communication with the sales agent was not as smooth as it should have been. However, the agent was accommodating to some of our requests which we liked. While signing the contract we got some surprises related to the Structural Warranty which was not disclosed to us during the initial discussions. It was reduced to 6 years instead of 10 years (the standard across industry) and we caught this in the contract verbiage on the last day. Highly disappointed with the lack of communication and explanation about this specific thing. The sales agent's attitude was more like take it or leave it. I didn't feel welcomed at times to proceed with the purchase. Workmanship, layout and things shown in the model home vs the purchased home were different and no one informed us about these differences. These were not little things and so we had to compare and inspect everything to make sure we are getting what we were promised as per the model home. Hence, this was a XXXXX bersome process and we did not enjoy it. There were issues we found after move-in. And the tradesmen who came to address the issues were not professionals. They damaged the things nearby while repairing the concerned issue. Hence, creating more things which had to be fixed. However, the best part of the move-in was the construction manager who was very helpful along the way and helped us through everything. He was super communicative, very detailed and kept us informed while getting all the issues fixed one by one. One of the major things we did not like were the gaps between the baseboards and flooring. The builder mentioned that caulking the corners would void the flooring warranty and hence we did not get it done. Later , after a month or two, we noticed pests crawling in every now and then from those gaps and crevices. This was a big bummer.

4.1
Verified Homeowner

Builder Profile

CB JENI Homes logo

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.