Homebuilder Ratings & Reviews

CB JENI Homes Reviews

804 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Feb 05, 2023

HOA processs is too slow. I requested pool key card and still did not received. It is very hard to communicated with them.

3.5
Verified Homeowner
Haltom City, TX, on Feb 05, 2023

I am very very VERY disappointed in the quality of the build. It is very poorly done. The cabinets in the kitchen are a joke. They are cracked, uneven, not painted properly and lip sided! They were not sanded properly prior to pain application. They are chipping, there and gaps and cracks. I was SO over whelmed with how terrible they look I just want to give up. You also added an island that was added to my floor plan after I signed the contract. It was never communicated to me that my house was the guinea pig of the development. I was told after I signed my contract that my house was the guinea pig. I find that very disheartening. I’m sure you guys know how much it cost to add any island in the kitchen… After I signed my contract it was also advertised that everyone was getting a free washer and dryer and refrigerator. I pretty much got an “I’m sorry” with a shrug from [name removed]. The carpet is constantly stabbing my foot. The carpet is also very hard because the sub flooring is terrible. I honestly think there is no sub flooring and it’s plywood right under the carpet because it’s so hard. There is a huge chunk of drywall that was not done properly in my bathroom by my shower. There was a chunk of wood taken out of the top step of the stair case that is visible under the carpet. There is an actual dip. [name removed] was pleasant to work with but I feel that my concerns were not taken as seriously as they should have been. There has been black paint that has been unfinished on my garage and it looks very bad. I feel that this is a very easy fix. I also do not like that there is no Dog park or no doggy stations. The baseboards in the garage were not finished and look very bad. The garage floor was also left a mess there is paint and grime all over. The house was never properly cleaned either. I am still cleaning up construction dust, and debris. There is a piece of tile missing from my backsplash in the kitchen that was supposed to be fixed, but never was. The dishwasher looks like the door is lopsided perhaps somehow it got damaged before I moved in? Whoever turned on the oven left a piece of blue plastic and there is plastic burnt onto the front of the oven and this was there before I moved in, but was never fully removed. I don’t like how a lot of my concerns are being shrugged off like it’s too hard to fix. In the master bedroom the wall is supposed to be straight on the ceiling but it is lop sided it almost looks like a squiggly line and was not done properly. This is honestly a safety concern as my bed is right under it. My list of concerns goes on and on and would like to be contacted by someone from corporate.

3.1
Verified Homeowner
Arlington, TX, on Feb 05, 2023

The warranty work has some miscommunication with the contractor and some job was not completed before we have to leave out of country. We just got back on Feb 4 and would like to resume all the warranty tickets asap

3.3
Verified Homeowner
Arlington, TX, on Feb 04, 2023

Build quality of homes is not good. Support after move in is not great either

1.6
Verified Homeowner
Argyle, TX, on Feb 01, 2023

Very responsive and prompt replies to our issues with the lighting issue we had. Only thing that is tough for this house is the name is on the front and we are in the middle. Would have been good to have a plaque in front of the townhomes with addresses or something so deliveries can find us. Good deal.

5.0
Verified Homeowner
Flower Mound, TX, on Jan 31, 2023

[name removed] has been a pleasure to work with. He kept me posted on every milestone and has made himself available after close. Great guy and a consummate professional.

5.0
Verified Homeowner
Flower Mound, TX, on Jan 30, 2023

[name removed] is excellent and extremely quick in responding to any of my queries. He made the process very smooth and understandable at every step. Excellent in communication I really trusted him in every step along with communicating with the step-by-step process of providing me updates on my home. Thankyou ben really appreciate all your help.

4.8
Verified Homeowner
Frisco, TX, on Jan 27, 2023

I loved it all , did not like the agent that helped me at closing , extremely rude and very unpleasant and my realtor would agree. She was very annoyed with any questions we had and very unpleasant. I was buying my first home and I was very excited but she did make the experience special at all, she should not be in the position that she is in.

4.1
Verified Homeowner
Frisco, TX, on Jan 24, 2023

Everything was great from day one. [name removed] and [name removed] were awesome as a sales associate and building supervisor. They answered every question we had and went above and beyond to make us feel like family.

5.0
Verified Homeowner
Argyle, TX, on Jan 24, 2023

My issues are all related to the walkthrough and closing process and there were many issues. To summarize, it is obvious that the house was not ready to close and there was pressure on both the builder and, consequently on me, to close even though there were several small issues and perhaps a couple of not-so small issues. AT the 1st walk through I was assured these would be addressed. They were not. At the second walk throughI was given specific dates that they would be addressed following the close. They were not. I was told that the house had passed all inspections prior to closing. It had not. The final "fit and finish work is obviously hurried and sub-standard. Everybody is sorry but nobody seems overly concerned.

3.3
Verified Homeowner
Lewisville, TX, on Jan 24, 2023

Overall I have been enjoying my new home at 685 Watersedge Ct. My concerns are the following. I do not feel my house is worth the money I paid. I know the market is crazy but I still feel for the amount I paid I should have a better quality home. I am happy that on the outside the community looks good and has great curb appeal. It might seem luxurious on the outside however I feel the inside is a different story and I am disappointed in the workmanship and quality. For the money I spent I feel things should have been a step up from the basics. The carpet, flooring, appliances, plumbing fixtures, lighting fixtures are low quality. It would not surprise me that any of it won't last a decent amount of time. And that makes me sad because that means I will have to eventually put out more money to fix and/or upgrade things. I am also very concerned about the structure of the house itself. There are spots upstairs where the floor creaks. This house was just built, how is it possible that it creaks like an old house? (I am about to put in a ticket to have it looked at). I think it is a little strange that all the unit driveways are different lengths. And that on “Watersedge Ct” my house is 685 and right across from me is another 685, which is 685 [name removed] Oaks Rd but it’s just a little confusing to visitors. Again, overall I am happy with my house. I am happy that I was able to downsize into a new house where I am the first owner. I like that [name removed] [name removed] [name removed] is near DFW Airport and 121. I like that my unit is located on the canal (I love watching the ducks!). I have been extremely satisfied with the customer service from [name removed] and [name removed]. And I have been very satisfied with how the staff responded to my warranty request tickets that I’ve submitted so far. Great customer service!

5.0
Verified Homeowner
Haltom City, TX, on Jan 23, 2023

Getting something done for instance painting the baseboard after it has been replaced has taken months..

2.5
Verified Homeowner
Flower Mound, TX, on Jan 22, 2023

Perfect customer service

4.7
Verified Homeowner
Argyle, TX, on Jan 21, 2023

I have small but visible scratches on the glass of my patio doors and was told if I submit a claim it will most likely be rejected because I didn’t submit it when I had my walk through. I’m sorry but you don’t notice Everything at your walk through.

4.2
Verified Homeowner
Arlington, TX, on Jan 21, 2023

i dislike that fact i need to keep calling for various issues instead of not needed them much at all.

3.7
Verified Homeowner
Mckinney, TX, on Jan 17, 2023

1. Excellent communication to keep me informed about the progress of the build. 2. Excellent walk-through by [name removed] and also repairs done promptly by [name removed]. 3. [name removed] was well organized and communicated throughout the process and even after the close. CBJeni is a fine builder and has proven it with concrete actions. I am a real estate broker and rate CBJeni as #1 I sold two townhomes in the same complex and both clients are impressed with the service from CBJeni. Keep growing and I will highly recommend you to clients.

5.0
Verified Homeowner
Mckinney, TX, on Jan 16, 2023

[Translated from ZH-S] speed

4.4
Verified Homeowner
Haltom City, TX, on Jan 16, 2023

Getting ahold of anyone was rough when I moved in. It took forever to get things done and/or fixed. Because of sloppy work up front the floor absorbed paint that won’t come off, the back splash is unsightly and my attic ladder STILL is not fixed after 6 months.

2.1
Verified Homeowner
Mckinney, TX, on Jan 08, 2023

Very good walkthrough by [name removed], the builder agent and promptly fixing of issues.

5.0
Verified Homeowner
Argyle, TX, on Jan 07, 2023

quality of some of the workmanship, and more importantly failure to honor a sales office commitment.

4.6
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.