Homebuilder Ratings & Reviews

CB JENI Homes Reviews

661 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jul 08, 2025

Like: Prompt response from Sales staff, [name removed] and builder: [name removed]. When I address any concerns, they give me the time frames and fixed the issue on time. They are very professional, patient and show true care about customer. Dislike: This is for the designer, it doesn't make sense that master bedroom has enough shelves, but the 2nd and 3rd small bedrooms only have one shelf on the very top level, which is extremely inconvenient for most people in an average height. Also, the powder room needs a cabinet on top of the toilet. I had to hire someone to add all those with additional cost. I truly think they needs to be included in the purchase.

5.0
Verified Homeowner
Haltom City, TX, on Jul 07, 2025

[name removed] was absolutely amazing from the beginning to the end of the process!

5.0
Verified Homeowner
Allen, TX, on Jul 07, 2025

[name removed] was fantastic- responded in timely manner and was very available for my questions. [name removed] the building supervisor was also forthcoming and easy to deal with. The 1st couple of days in the house he was around to answer questions as he was working on other homes in neighborhood.

5.0
Verified Homeowner
McKinney, TX, on Jul 05, 2025

[name removed] and [name removed] made the purchase a very easy and smooth process. [name removed] is a no-nonsense professional who knows the product, the neighborhood and the market. She was also patient with me when I was distracted by many personal problems during the contracting process. [name removed] built a solid product and his pride in the product shows. Superb customer service.

4.8
Verified Homeowner
Grand Prairie, TX, on Jul 05, 2025

The incentives were great.

5.0
Verified Homeowner
North Richland Hills, TX, on Jul 04, 2025

[name removed] was great to work with. [name removed] was very attentive and thorough.

4.7
Verified Homeowner
North Richland Hills, TX, on Jul 01, 2025

Pros: location, staff, warranty process, overall quality of the home. Cons: lingering warranty issues but that’s on me because I’ve been waiting to file them which I plan on doing soon before my 1yr anniversary. Progress in the neighborhood has been a little slow so still having to deal with dust and trash being left behind by construction workers.

5.0
Verified Homeowner
McKinney, TX, on Jun 29, 2025

A+ on Sales Team and ease of purchase A+ on Orientation and Maintenance Support A+ on Quality of Home and Neighborhood

5.0
Verified Homeowner
McKinney, TX, on Jun 24, 2025

Liked the prompt response times, really helped speed up the communication through offer and closing.

4.9
Verified Homeowner
Plano, TX, on Jun 24, 2025

Everything was accessible in regards of who to contact and how do we fix this

4.9
Verified Homeowner
Grand Prairie, TX, on Jun 23, 2025

Hard getting things completed

4.0
Verified Homeowner
McKinney, TX, on Jun 18, 2025

I liked working with [name removed]. She is wonderful, professional, and so helpful from beginning to the end of the process.

5.0
Verified Homeowner
McKinney, TX, on Jun 18, 2025

The sales manager, [name removed] has been wonderful from beginning through the end of the process. As well as the Construction Manager.

5.0
Verified Homeowner
Grand Prairie, TX, on Jun 17, 2025

[name removed] & [name removed] both were amazing through the home buying journey

5.0
Verified Homeowner
McKinney, TX, on Jun 17, 2025

[name removed] was amazing and bill explained everything easily for me to understand. The process was smooth and we were able to close within the required amount of time

5.0
Verified Homeowner
Frisco, TX, on Jun 14, 2025

Nothing...

5.0
Verified Homeowner
Plano, TX, on Jun 14, 2025

[name removed] community is very well connected and a great place to live.

5.0
Verified Homeowner
Allen, TX, on Jun 12, 2025

Nothing to dislike. It was all positive.

5.0
Verified Homeowner
Grand Prairie, TX, on Jun 11, 2025

We liked [name removed] who answered all of our questions quickly and efficiently. The sales process was very smooth.

4.0
Verified Homeowner
Grand Prairie, TX, on Jun 09, 2025

Tosha Flores is the Hero! She was truly amazing during the entire process. If I had to do it all over again she would be the main reason!

3.8
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.