Homebuilder Ratings & Reviews

CB JENI Homes Reviews

1,236 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Oct 13, 2021

Garage depth is too short

4.2
Verified Homeowner
Garland, TX, on Oct 11, 2021

Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!

4.9
Verified Homeowner
Mckinney, TX, on Oct 06, 2021

No tables in recreation area by pool. The bushes in front of my home are dead.

5.0
Verified Homeowner
Northlake, TX, on Oct 06, 2021

I have had great service with any warranty items that have come up.

5.0
Verified Homeowner
Northlake, TX, on Oct 05, 2021

Sloppy and incomplete work

2.6
Verified Homeowner
North Richland Hills, TX, on Oct 03, 2021

I loved the weekly updates and [name removed] was a pleasure to do business with.

4.7
Verified Homeowner
Irving, TX, on Oct 03, 2021

[Translated from ES] High quality of the materials used and the excellent finishes

4.7
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Frisco, TX, on Oct 01, 2021

Warranty and customer care is great and easy to deal with!

4.7
Verified Homeowner
Garland, TX, on Sep 29, 2021

Easy and pleasant transaction end to end.

4.4
Verified Homeowner
North Richland Hills, TX, on Sep 29, 2021

The home is well made. Friends and family are impressed. The neighborhood is convenient to everything.

5.0
Verified Homeowner
North Richland Hills, TX, on Sep 28, 2021

Closing went so smoothly and quickly!

5.0
Verified Homeowner
Lewisville, TX, on Sep 28, 2021

Disappointed in the HOA as the area is very unkept, dead plants not being replaced and even being planted. Standing water issues, flower beds in common area need attention, overwatering creating unhealthy turf. Leaning street signs and home owners not picking up after pets. Was told "there is no budget" by HOA rep to put towards the upkeep for beautification.

3.9
Verified Homeowner
Fairview, TX, on Sep 28, 2021

I am so disappointed with the quality of the build, specially the finish between what was promised on papers and what was delivered. [name removed] a happy customer.

3.1
Verified Homeowner
Irving, TX, on Sep 28, 2021

Had everything we were looking for, also [name removed] and the inspector were very helpful in answering our questions and assisted in any requests with minor issues.

4.7
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Allen, TX, on Sep 25, 2021

I had a great experience buying my first home except for the delay due to [name removed]

4.5
Verified Homeowner
Flower Mound, TX, on Sep 25, 2021

The CB Jeni team is very responsive.

4.1
Verified Homeowner
Irving, TX, on Sep 24, 2021

I like the overall layout of the home, very spacious downstairs and master bedroom. However, the quality of paint used for cabinets and doors was not the best. And I do not like how small the second bathroom is upstairs. I also do not like the pan/ flooring in the master bathroom shower, that could’ve been an optional upgrade.

4.4
Verified Homeowner
Garland, TX, on Sep 24, 2021

We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.

4.2
Verified Homeowner

Builder Profile

CB JENI Homes logo

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.