Homebuilder Ratings & Reviews

CB JENI Homes Reviews

717 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Nov 11, 2025

My experience with this lender was extremely disappointing and stressful from start to finish. The mortgage process was chaotic — the lender was switched several times, and no one seemed to have accurate information. I wasn’t given the final amount to wire until one day before closing, which caused a great deal of unnecessary stress. To make things worse, the closing costs were calculated incorrectly, and I was initially overcharged by $18,000. Only after raising my concerns and getting the sales representative from CB [name removed] Homes involved did the numbers finally get corrected. The lender was completely unaware of the incentives being offered and showed a serious lack of knowledge throughout the process. Despite my clear request not to include escrow, it was added anyway. By the time they finally provided the closing amount, it was too late to make changes to the contract. Overall, this was one of the most frustrating lending experiences I’ve ever had — full of errors, poor communication, and lack of accountability. I would not recommend this lender to anyone looking for a smooth or professional mortgage process.

4.1
Verified Homeowner
Grand Prairie, TX, on Nov 09, 2025

Good customer service

5.0
Verified Homeowner
Grand Prairie, TX, on Nov 09, 2025

Everything was seamless and if I had any questions after I closed it was answered right away! No complaints

5.0
Verified Homeowner
North Richland Hills, TX, on Nov 09, 2025

[name removed] was great, friendly and communicating everything clearly and in a timely manner.

5.0
Verified Homeowner
Grand Prairie, TX, on Nov 08, 2025

CB JENI was awesome throughout the entire sales process, the build, and our first year of ownership. [name removed], [name removed], and [name removed] were a pleasure to work with and delivered amazing service and support.

5.0
Verified Homeowner
Allen, TX, on Nov 07, 2025

Too like: 1. My dealings w [name removed] is number 1 on my list by a wide margin. Friendly, courteous, honest & extremely patient. Really enjoyed working with him to get the deal across the finish line. Too dislike: Dealing w [name removed] was definitely a chore. Just the sheer number of documents needed (some necessary but others ridiculous). I feel we are a super clean risk w no debt & high cr ratings. What we went thru to obtain this mortgage w 40% down i thought was unjustified.

4.7
Verified Homeowner
Argyle, TX, on Nov 07, 2025

Everyone I worked with was amazing. Especially [name removed] and [name removed]. They all went above and beyond to make sure the process was smooth and enjoyable.

4.9
Verified Homeowner
North Richland Hills, TX, on Nov 07, 2025

We did not have an agent assisting us purchase the home, so we appreciated the service from [name removed] ensuring all our interests were considered throughout the process.

4.9
Verified Homeowner
McKinney, TX, on Nov 05, 2025

the lender was slow to reply but other than that, no complaints especially about [name removed]

4.7
Verified Homeowner
Grand Prairie, TX, on Nov 03, 2025

Everyone has been very attentive, timely and friendly.

4.9
Verified Homeowner
McKinney, TX, on Nov 01, 2025

Walls are thin. Can hear toilet flush bathroom showers and plumbing. Can hear ac unit outside. Can hear my neighbors

4.7
Verified Homeowner
McKinney, TX, on Oct 29, 2025

I am very pleased with my decision to move here and I am enjoying my new home! [name removed] was excellent to work with, and [name removed] from maintenance has also been excellent. Both have been very responsive, and move very quickly to assist. [name removed] has been a pleasure to work with, and I would recommend them, to the people that I know.

4.9
Verified Homeowner
North Richland Hills, TX, on Oct 29, 2025

The whole experience was smooth. I was informed on each step in the process and felt like the experience could not have been better.

4.7
Verified Homeowner
Haltom City, TX, on Oct 27, 2025

it was a very seamless process, laura was my mortgage broker at first and then jennifer took over. i have nothing but good things to say about jennifer she was very friendly, communicative and helpful with the process. [name removed] was communicative as well but towards the end my questions weren’t answered until the closing meeting.

4.0
Verified Homeowner
Frisco, TX, on Oct 25, 2025

So far all good ...

4.4
Verified Homeowner
Frisco, TX, on Oct 24, 2025

The homes are built with high quality materials.

4.5
Verified Homeowner
Celina, TX, on Oct 24, 2025

The townhouse is great but working with the HOA is a total disappointment. They are aloof and less than responsive. Shame on [name removed] for attaching to that type of organization

3.5
Verified Homeowner
Argyle, TX, on Oct 20, 2025

Happy with Everything inside was taken care of, but outside side walk, I was told they would repair. Chip on the on the corner of the drain and one of the side walk steps is cracked.

5.0
Verified Homeowner
North Richland Hills, TX, on Oct 19, 2025

I like the home design

4.9
Verified Homeowner
Grand Prairie, TX, on Oct 17, 2025

My construction manager ([name removed]) in this new community has been awful. From my 1st orientation and final walk thru he blew through everything real quick without ensuring I understood. I made complaints about the AC in my new home that it was making a lot of noise during my orientation and final walk thru and all he could say was that the noise is normal and it’d reduce after I move in since there would be furnitures. I was insisting that this wasn’t the case and that something was wrong with the system outside and it would prevent me from sleeping at night. After i moved in jt was exactly the case and couldn’t sleep for a couple of nights until i had to submit another work order for the system outside to be taken a look at and was told that something was indeed broken. He hasn’t been responsive and tries to close work orders without ensuring the issue has been resolved. I always have to submit multiple warranty orders before it’s taken seriously and this wasn’t the same case at my previous cb jeni property at city point

3.2
Verified Homeowner

Builder Profile

CB JENI Homes logo

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.