Homebuilder Ratings & Reviews

CB JENI Homes Reviews

749 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Haltom City, TX, on Jan 15, 2026

I really enjoyed my home-buying experience with CB Jeni Homes. The sales team was very helpful, knowledgeable, and informative throughout the process. Whenever questions came up, they were quick to respond and efficient when submitting service requests for items that needed attention. Their communication made the experience smooth and reassuring as a new homeowner. One major concern is the parking situation. The street parking is currently open to anyone, which has become a problem because the community sits next to an apartment complex. Residents from the apartments frequently use our street parking, leaving homeowners with little to no available parking. While the builder has stated this is a city issue, it does not fully make sense, as regulated or permitted parking could be implemented to better protect residents and ensure fair access. Another area for improvement is community lighting. Several areas are very dark and would benefit from additional lighting to improve safety and visibility. I would also love to see more community events outside of major holidays. While this may fall under the HOA, hosting or encouraging more events—especially for a new community—would help residents connect and build a stronger sense of neighborhood. Lastly, offering incentives for completing homeowner surveys could encourage more participation and valuable feedback. Overall, I am very pleased with my experience and truly appreciate the professionalism and support of the CB Jeni Homes team.

4.9
Verified Homeowner
McKinney, TX, on Jan 13, 2026

We were not planning on purchasing anything and on a whim, walked into the model! Love at first sight! And to boot, the sales agents [name removed] and [name removed] were fabulous with all information that was needed. By the next afternoon we were signing papers! As things progressed, they really treated us like family and were so extremely helpful during every step of the process. (A big THANK YOU to [name removed] for walking us through everything as we were out of town during closing. We couldn't have done this without YOU!). Also, a big shout out to [name removed], the Construction Manager, for taking the time to go over all details of the home and really make it move-in ready!! This team is remarkable and such an asset to [name removed]. We are so thankful and blessed for them . . . and our new home!

5.0
Verified Homeowner
North Richland Hills, TX, on Jan 13, 2026

All of my experience with CB JENI has been positive since the 1st time I met the Sales agent, [name removed]. She answered all of my hundreds of questions, my concerns & also my issues. If not for [name removed], I would not have bought my home here. From the start, all the way thru to the walk thru! And the construction manager, [name removed] was also instrumental. He stuck with me also until all my issues were resolved! His directions on how to fill out all the warranties were very, very helpful! And to this day… I’m still asking questions!! With these 2 folks working for CB JENI… you have a happy customer!

4.7
Verified Homeowner
Grand Prairie, TX, on Jan 07, 2026

Ease of process is what I liked the most.

5.0
Verified Homeowner
Frisco, TX, on Jan 03, 2026

Xxx

3.9
Verified Homeowner
Frisco, TX, on Jan 02, 2026

ok

4.0
Verified Homeowner
Frisco, TX, on Dec 30, 2025

This is my second home with CBJeni. I have not had a chance to enjoy the home, traveling for work. I have had some service issues and only one is outstanding. The personalization process was different in the sense of the way items were presented. Paperwork, manuals, contact numbers and emails gives no organization. Cracks are forming on the baseboards and seams on the walls. I know to place a service order. Spent more money on this purchase and the last property was a better experience overall (5 years ago).

4.2
Verified Homeowner
Argyle, TX, on Dec 24, 2025

No complaints

4.9
Verified Homeowner
North Richland Hills, TX, on Dec 23, 2025

My sales representative and contractor were both extremely supportive and helpful throughout the process. They were prompt in addressing my questions.

5.0
Verified Homeowner
Haltom City, TX, on Dec 21, 2025

It was so easy, and everyone was so helpful, cheerful, and kind!

5.0
Verified Homeowner
McKinney, TX, on Dec 12, 2025

I enjoyed everything from the first meeting with [name removed] at the sales office all the way through the present day. The neighborhood is nice, quiet and friendly. I’m looking forward to the construction being finished on my street. overall I’m very satisfied.

4.8
Verified Homeowner
Haltom City, TX, on Dec 12, 2025

The quality of the home is not at all what I thought it would be.

2.3
Verified Homeowner
Celina, TX, on Dec 12, 2025

The experience was great overall

4.7
Verified Homeowner
Allen, TX, on Dec 06, 2025

Ease of the home buying process. Honesty and respect with home buyers.

5.0
Verified Homeowner
Haltom City, TX, on Dec 06, 2025

I could say I like it very much because Ms [name removed] is professional, very helpful & easy to work with she explain everything to us from day 1-to move-in. Our move-in was soft & easy [name removed] explained the house building to us professionally. We’re very Thankful & grateful to CEBI Jeni & Staff to make our dream home possible.

5.0
Verified Homeowner
Frisco, TX, on Dec 05, 2025

Home design could have been a little bit better Quality of material, more storage could have been provide, for example lei nene closet, I wish a little bit more craftsmanship is applied while building the home

5.0
Verified Homeowner
Grand Prairie, TX, on Dec 05, 2025

It was a fairly smooth process, though some things felt rushed with poor communication but overall good

4.1
Verified Homeowner
Grand Prairie, TX, on Dec 05, 2025

I liked most how easy and comfortable the experience was for a new first time homebuyer. Also liked how responsive and communicative [name removed] and [name removed] were to my emails and questions.

4.8
Verified Homeowner
Haltom City, TX, on Dec 05, 2025

No complaints at all. [name removed] and [name removed] was wonderful, help us with all our needs 100%.

5.0
Verified Homeowner
Argyle, TX, on Dec 05, 2025

Everything is satisfied. Sales manager [name removed] was awesome.

5.0
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.