Homebuilder Ratings & Reviews

CB JENI Homes Reviews

644 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on May 12, 2025

We were treated with respect and transparency. Team always responded quickly.

4.9
Verified Homeowner
McKinney, TX, on May 10, 2025

The communication was easy between the agent, [name removed], the title company, [name removed] and us. [name removed] was very good to keep us informed of what we needed to do as a buyer. We liked also to be able to close on line.

5.0
Verified Homeowner
Plano, TX, on May 10, 2025

Dislike: When I first moved here, I had many issues. I had piping problems, electrical issues, flooding issues, and even black mold. My house was not livable for a week when they found a leak in the main water source, and my floors were flooded. To be honest, the quality of this home was not good. Until today, my garage door has still been lopsided. Pro: Due to many issues, I had to get many warranty requests. The warranty requests were request were attended to in a timely manner. During the water issues in my home, [name removed] and [name removed] really took matters into their own hands. They helped ease my problem and kept me well informed.

4.0
Verified Homeowner
Celina, TX, on May 09, 2025

[name removed] has been awesome to work with, always available, knowledgeable and ready to help. The warranty process feels very "tight" and procedural and that could be enhanced.

4.9
Verified Homeowner
Celina, TX, on May 09, 2025

[name removed] was the best! [name removed] was a little challenging at times but no real complaints. Everything was right on time (or ahead of schedule) and so far, any warranty issues have been resolved easily and quickly.

4.3
Verified Homeowner
Grand Prairie, TX, on May 06, 2025

[name removed] was very informative things moved quickly but she made sure I was well educated and informed .

5.0
Verified Homeowner
Frisco, TX, on May 06, 2025

The model could have had a room in the 1st floor

4.6
Verified Homeowner
McKinney, TX, on May 05, 2025

[name removed] was so fun and easy to work with. She’s always there to answer any of my questions and made the process easy. [name removed] explained all the in and outs of the house thoroughly. He made sure I felt comfortable with everything. Really enjoyed working with both of them.

5.0
Verified Homeowner
Argyle, TX, on May 05, 2025

My sales manager, [name removed], has been excellent at communicating and setting expectations during each step of the purchasing process! He has gone above and beyond to provide updates, pictures of the new build, opening my new home for me to view updates, processing requests quickly to transfer from one property to another, and more! [name removed] always responded openly and honestly. I was so impressed with the ease of purchasing a home and obtaining answers to my plethora of questions!

5.0
Verified Homeowner
Frisco, TX, on May 05, 2025

Ease of communicating with [name removed]. [name removed] was Awesome.

5.0
Verified Homeowner
Argyle, TX, on May 04, 2025

[name removed] was really good in updating us with pictures of our homes periodically. He is very knowledgeable. [name removed] did a great job in walking us through the home and explaining where each thing is located in our home and what needs to be done for maintenance.

5.0
Verified Homeowner
Argyle, TX, on May 04, 2025

It was an extremely smooth process, [name removed] and [name removed] were amazing to work with. [name removed] did an amazing job at finding touch up work and any issue within the house to fix prior to our closing. [name removed] was so thorough that it made me feel like my use of a third party inspector was completely unnecessary.

5.0
Verified Homeowner
McKinney, TX, on Apr 30, 2025

I liked [name removed] attention to detail and commitment during the purchasing process and the first days after moving in, thank you [name removed]. I'm not so pleased with some quality of finishes, paint stains on the floor and other details, for example, the attic was full of "Sawdust" I had to vaccum over many times and still remains, I had a lot of water leaking from the air conditioning vent in the bathroom (main room). I also need a reminder of some maintenance tasks, since I attended the home owner orientation but forgot some important aspects of it.

4.4
Verified Homeowner
McKinney, TX, on Apr 27, 2025

The process was seamless. I can't say enough good things about the entire team and a special shout-out to the sales manager, [name removed]. She exceeded our expectations.

5.0
Verified Homeowner
Frisco, TX, on Apr 23, 2025

The communication on their end with me was incredible throughout the process of closing.

5.0
Verified Homeowner
Argyle, TX, on Apr 22, 2025

In the beginning things that need attention were completed promptly. We are waiting to see how the one year mark and experience with the company goes. We were told a couple of things could not be completed until then and to make a list for that. Check back after that!

3.9
Verified Homeowner
Frisco, TX, on Apr 19, 2025

[name removed] was a consummate professional who genuinely cares about her new homebuyers' experience. She has been a terrific quarterback heading up the team for me to transition into my new townhome. She is still in contact, making sure my expectations are being met. Highly recommend!

4.9
Verified Homeowner
North Richland Hills, TX, on Apr 18, 2025

The sale rep, [name removed] was so awesome. The lead builder, [name removed], was phenomenal

5.0
Verified Homeowner
McKinney, TX, on Apr 13, 2025

The Sales team are phenomenal. I was so lucky to have [name removed] walk me through the process. She was truly a blessing. My only concerns are the paint cracking & the breaker box constantly going out. I was told that a paint retouch would be done in 3 months but that hasn't happened.

4.3
Verified Homeowner
North Richland Hills, TX, on Apr 11, 2025

Like: [name removed] has done an excellent job of communicating and explaining the process right from the beginning. She’s committed to work and has always been available. Dislike: Nothing

4.5
Verified Homeowner

Builder Profile

CB JENI Homes logo

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.