Top Homebuilder Ratings & Reviews

CB JENI Homes

Heritage Village

60 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.4

Home Readiness

4.3

Installation & Workmanship

4.2

Community Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Haltom City, on Nov 07, 2023

My floor was uneven in several spots. They had people into repair. However there are still uneven spots. When I spoke to [name removed] about it told me that they are with a certain amount that it is within variance. However if I can still feel by just walking over it. It’s not okay with me.

2.1
Verified Homeowner
Haltom City, on Apr 07, 2024

My kitchen floor still has dents in it. It was repaired to manufacturing specifications but still feels dents in spots when you walk across it.

3.4
Verified Homeowner
Haltom City, TX, on Jun 30, 2024

I love everything, it was smooth easy and [name removed] was amazing as well. She was so nice and took care of everything I ask. I loved her communication as well. Definitely give [name removed] a raise. She deserves it.

5.0
Verified Homeowner
Haltom City, on Jul 01, 2023

I like my home and CB Jeni had enough done for me to be able to move in. But there was a lot of unfinished work/touch ups that were still left upon my move-in. It also took weeks for even the simple things to be taken care of.

3.4
Verified Homeowner
Haltom City, on Oct 26, 2023

I REALLY LIKE IT

5.0
Verified Homeowner
Haltom City, TX, on May 13, 2024

Pro: Friendly people who are honest and courteous. Con: my upstairs guest toilet was clogged on the first day due to construction debris.

4.9
Verified Homeowner
Haltom City, on May 17, 2023

Warranty has been responsive and very helpful

4.5
Verified Homeowner
Haltom City, on Jun 21, 2023

Was easy working with CB JENI from start to finish.

4.6
Verified Homeowner
Haltom City, TX, on Jan 15, 2024

Electrical didnt work on the day of move in, door bell Electrical still Doesnt work.

4.8
Verified Homeowner
Haltom City, on May 08, 2023

Response time, good

5.0
Verified Homeowner
Haltom City, TX, on Oct 20, 2023

[name removed] and [name removed] were both fantastic..It was great working with them..[name removed] was very sweet and kind..[name removed] also is extremely knowledgeable and was very helpful.. I did have some last minute issues with the Highlands residential mortgage company though..On the closing day, after I signed off on all the papers I was told to pay extra $450 odd dollars which wasn't informed to me earlier.. I didnt have my check book on me as I was not told about this earlier..I had to go to the bank and get a cashiers check for it..This wasn't a very good experience for me and I was unhappy about it.. [name removed] from the Mortgage company did call me up later though and apologized for the miss at their end..

4.9
Verified Homeowner
Haltom City, on Jan 23, 2023

Getting something done for instance painting the baseboard after it has been replaced has taken months..

2.5
Verified Homeowner
Haltom City, TX, on Jun 26, 2023

I am writing this letter to express my deepest appreciation and admiration for the outstanding work and support provided by [name removed], the builder at CB JENI Homes. Throughout the entire move-in process, as well as after settling into our new home, [name removed] has consistently demonstrated exceptional professionalism, dedication, and genuine care. From the moment we began working with [name removed], it was evident that he is a true asset to CB JENI Homes. His vast knowledge of the construction process, keen attention to detail, and strong communication skills allowed us to have complete confidence in him and the quality of our new home. [name removed] was always readily available to answer any questions, address concerns, and provide valuable guidance throughout the construction process. Moreover, [name removed]'s commitment to excellence did not end once we moved in. He has continued to be a reliable resource, promptly addressing any post-move-in issues and ensuring that all our needs are met. His willingness to go above and beyond to guarantee our satisfaction has made us feel genuinely valued as homeowners. [name removed]'s exemplary performance reflects not only his personal dedication but also the high standards upheld by CB JENI Homes. It is evident that [name removed] takes great pride in his work and is committed to providing an unparalleled home-buying experience for his clients. In conclusion, I would like to express my gratitude to [name removed] and the entire CB JENI team for their unwavering support and commendable service. I wholeheartedly recommend [name removed] as a builder and am confident that he will continue to be an invaluable asset to CB JENI Homes and its clients.

4.8
Verified Homeowner
Haltom City, on Jan 16, 2023

Getting ahold of anyone was rough when I moved in. It took forever to get things done and/or fixed. Because of sloppy work up front the floor absorbed paint that won’t come off, the back splash is unsightly and my attic ladder STILL is not fixed after 6 months.

2.1
Verified Homeowner
Haltom City, TX, on Jun 20, 2023

House not made well. Purchase experience was terrible.

4.2
Verified Homeowner
Haltom City, on Jan 01, 2023

Have not had any warranty service experience yet, but when moving it I was able to get all of my issues resolved. Although, some took several weeks after I moved in to get resolved, which was disappointing.

4.0
Verified Homeowner
Haltom City, TX, on May 14, 2023

Interaction with recommended loan officer

5.0
Verified Homeowner
Haltom City, TX, on Apr 27, 2023

[name removed] was great. The (builder) I started with quit a week before we were supposed to close. The guy (builder) that took over did not do what the first guy promised. Those items are still incomplete.

2.1
Verified Homeowner
Haltom City, TX, on Feb 05, 2023

I am very very VERY disappointed in the quality of the build. It is very poorly done. The cabinets in the kitchen are a joke. They are cracked, uneven, not painted properly and lip sided! They were not sanded properly prior to pain application. They are chipping, there and gaps and cracks. I was SO over whelmed with how terrible they look I just want to give up. You also added an island that was added to my floor plan after I signed the contract. It was never communicated to me that my house was the guinea pig of the development. I was told after I signed my contract that my house was the guinea pig. I find that very disheartening. I’m sure you guys know how much it cost to add any island in the kitchen… After I signed my contract it was also advertised that everyone was getting a free washer and dryer and refrigerator. I pretty much got an “I’m sorry” with a shrug from [name removed]. The carpet is constantly stabbing my foot. The carpet is also very hard because the sub flooring is terrible. I honestly think there is no sub flooring and it’s plywood right under the carpet because it’s so hard. There is a huge chunk of drywall that was not done properly in my bathroom by my shower. There was a chunk of wood taken out of the top step of the stair case that is visible under the carpet. There is an actual dip. [name removed] was pleasant to work with but I feel that my concerns were not taken as seriously as they should have been. There has been black paint that has been unfinished on my garage and it looks very bad. I feel that this is a very easy fix. I also do not like that there is no Dog park or no doggy stations. The baseboards in the garage were not finished and look very bad. The garage floor was also left a mess there is paint and grime all over. The house was never properly cleaned either. I am still cleaning up construction dust, and debris. There is a piece of tile missing from my backsplash in the kitchen that was supposed to be fixed, but never was. The dishwasher looks like the door is lopsided perhaps somehow it got damaged before I moved in? Whoever turned on the oven left a piece of blue plastic and there is plastic burnt onto the front of the oven and this was there before I moved in, but was never fully removed. I don’t like how a lot of my concerns are being shrugged off like it’s too hard to fix. In the master bedroom the wall is supposed to be straight on the ceiling but it is lop sided it almost looks like a squiggly line and was not done properly. This is honestly a safety concern as my bed is right under it. My list of concerns goes on and on and would like to be contacted by someone from corporate.

3.1
Verified Homeowner
Haltom City, TX, on Nov 10, 2022

When I inquired about the neighborhood, [name removed] expressed it was safe and quiet. There is a train that passes and honks several times throughout the night between 10p and 6a (every 30 minutes between 2a-5a) which makes it impossible to rest for work. My deliveries get stolen right off my front porch. The homeowners association has not done its part in the community. I understand the grounds are still under construction but that has nothing to do with how unkept the yard is with weeds growing wild trash out front that's been there since I moved in. Moving to the interior of the home, the finishes on the house are incomplete. [name removed] has been great and super helpful but when walking into a home with sloppy paint and trim finished a home buyer will notice although the builder thinks cosmetics are not a big deal. [name removed] showed me things in the model home she said would be included in my home that was not included. Lastly, there is no storage space in the home and no space at all to get in and out on my own driveway. If I had to do it all over again I would not consider this house to purchase.

3.7
Verified Homeowner
Haltom City, TX, on Oct 25, 2022

Everything went smoothly and everyone I worked with made this a seamless process

5.0
Verified Homeowner
Haltom City, TX, on Jun 30, 2022

We did the first walkthrough and blue typed the items needed to be fixed. By Second walkthrough noted that most of the items were not fixed. I still closed the escrow despite job is not done. As of today most items are done but some items still exist. Paint jobs. I also noticed that the AC unit is ML14XC1 is a small unit for only 600-900 square feet apartments. My unit is is 1167 square feet. It’s working but using to much electricity.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Haltom City, TX, on Jun 30, 2024

I love everything, it was smooth easy and [name removed] was amazing as well. She was so nice and took care of everything I ask. I loved her communication as well. Definitely give [name removed] a raise. She deserves it.

5.0
Verified Homeowner
Haltom City, TX, on May 13, 2024

Pro: Friendly people who are honest and courteous. Con: my upstairs guest toilet was clogged on the first day due to construction debris.

4.9
Verified Homeowner
Haltom City, TX, on Jan 15, 2024

Electrical didnt work on the day of move in, door bell Electrical still Doesnt work.

4.8
Verified Homeowner
Haltom City, TX, on Oct 20, 2023

[name removed] and [name removed] were both fantastic..It was great working with them..[name removed] was very sweet and kind..[name removed] also is extremely knowledgeable and was very helpful.. I did have some last minute issues with the Highlands residential mortgage company though..On the closing day, after I signed off on all the papers I was told to pay extra $450 odd dollars which wasn't informed to me earlier.. I didnt have my check book on me as I was not told about this earlier..I had to go to the bank and get a cashiers check for it..This wasn't a very good experience for me and I was unhappy about it.. [name removed] from the Mortgage company did call me up later though and apologized for the miss at their end..

4.9
Verified Homeowner
Haltom City, TX, on Jun 26, 2023

I am writing this letter to express my deepest appreciation and admiration for the outstanding work and support provided by [name removed], the builder at CB JENI Homes. Throughout the entire move-in process, as well as after settling into our new home, [name removed] has consistently demonstrated exceptional professionalism, dedication, and genuine care. From the moment we began working with [name removed], it was evident that he is a true asset to CB JENI Homes. His vast knowledge of the construction process, keen attention to detail, and strong communication skills allowed us to have complete confidence in him and the quality of our new home. [name removed] was always readily available to answer any questions, address concerns, and provide valuable guidance throughout the construction process. Moreover, [name removed]'s commitment to excellence did not end once we moved in. He has continued to be a reliable resource, promptly addressing any post-move-in issues and ensuring that all our needs are met. His willingness to go above and beyond to guarantee our satisfaction has made us feel genuinely valued as homeowners. [name removed]'s exemplary performance reflects not only his personal dedication but also the high standards upheld by CB JENI Homes. It is evident that [name removed] takes great pride in his work and is committed to providing an unparalleled home-buying experience for his clients. In conclusion, I would like to express my gratitude to [name removed] and the entire CB JENI team for their unwavering support and commendable service. I wholeheartedly recommend [name removed] as a builder and am confident that he will continue to be an invaluable asset to CB JENI Homes and its clients.

4.8
Verified Homeowner
Haltom City, TX, on Jun 20, 2023

House not made well. Purchase experience was terrible.

4.2
Verified Homeowner
Haltom City, TX, on May 14, 2023

Interaction with recommended loan officer

5.0
Verified Homeowner
Haltom City, TX, on Apr 27, 2023

[name removed] was great. The (builder) I started with quit a week before we were supposed to close. The guy (builder) that took over did not do what the first guy promised. Those items are still incomplete.

2.1
Verified Homeowner
Haltom City, TX, on Feb 05, 2023

I am very very VERY disappointed in the quality of the build. It is very poorly done. The cabinets in the kitchen are a joke. They are cracked, uneven, not painted properly and lip sided! They were not sanded properly prior to pain application. They are chipping, there and gaps and cracks. I was SO over whelmed with how terrible they look I just want to give up. You also added an island that was added to my floor plan after I signed the contract. It was never communicated to me that my house was the guinea pig of the development. I was told after I signed my contract that my house was the guinea pig. I find that very disheartening. I’m sure you guys know how much it cost to add any island in the kitchen… After I signed my contract it was also advertised that everyone was getting a free washer and dryer and refrigerator. I pretty much got an “I’m sorry” with a shrug from [name removed]. The carpet is constantly stabbing my foot. The carpet is also very hard because the sub flooring is terrible. I honestly think there is no sub flooring and it’s plywood right under the carpet because it’s so hard. There is a huge chunk of drywall that was not done properly in my bathroom by my shower. There was a chunk of wood taken out of the top step of the stair case that is visible under the carpet. There is an actual dip. [name removed] was pleasant to work with but I feel that my concerns were not taken as seriously as they should have been. There has been black paint that has been unfinished on my garage and it looks very bad. I feel that this is a very easy fix. I also do not like that there is no Dog park or no doggy stations. The baseboards in the garage were not finished and look very bad. The garage floor was also left a mess there is paint and grime all over. The house was never properly cleaned either. I am still cleaning up construction dust, and debris. There is a piece of tile missing from my backsplash in the kitchen that was supposed to be fixed, but never was. The dishwasher looks like the door is lopsided perhaps somehow it got damaged before I moved in? Whoever turned on the oven left a piece of blue plastic and there is plastic burnt onto the front of the oven and this was there before I moved in, but was never fully removed. I don’t like how a lot of my concerns are being shrugged off like it’s too hard to fix. In the master bedroom the wall is supposed to be straight on the ceiling but it is lop sided it almost looks like a squiggly line and was not done properly. This is honestly a safety concern as my bed is right under it. My list of concerns goes on and on and would like to be contacted by someone from corporate.

3.1
Verified Homeowner
Haltom City, TX, on Nov 10, 2022

When I inquired about the neighborhood, [name removed] expressed it was safe and quiet. There is a train that passes and honks several times throughout the night between 10p and 6a (every 30 minutes between 2a-5a) which makes it impossible to rest for work. My deliveries get stolen right off my front porch. The homeowners association has not done its part in the community. I understand the grounds are still under construction but that has nothing to do with how unkept the yard is with weeds growing wild trash out front that's been there since I moved in. Moving to the interior of the home, the finishes on the house are incomplete. [name removed] has been great and super helpful but when walking into a home with sloppy paint and trim finished a home buyer will notice although the builder thinks cosmetics are not a big deal. [name removed] showed me things in the model home she said would be included in my home that was not included. Lastly, there is no storage space in the home and no space at all to get in and out on my own driveway. If I had to do it all over again I would not consider this house to purchase.

3.7
Verified Homeowner
Haltom City, TX, on Oct 25, 2022

Everything went smoothly and everyone I worked with made this a seamless process

5.0
Verified Homeowner
Haltom City, TX, on Jun 30, 2022

We did the first walkthrough and blue typed the items needed to be fixed. By Second walkthrough noted that most of the items were not fixed. I still closed the escrow despite job is not done. As of today most items are done but some items still exist. Paint jobs. I also noticed that the AC unit is ML14XC1 is a small unit for only 600-900 square feet apartments. My unit is is 1167 square feet. It’s working but using to much electricity.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Haltom City, on Nov 07, 2023

My floor was uneven in several spots. They had people into repair. However there are still uneven spots. When I spoke to [name removed] about it told me that they are with a certain amount that it is within variance. However if I can still feel by just walking over it. It’s not okay with me.

2.1
Verified Homeowner
Haltom City, on Oct 26, 2023

I REALLY LIKE IT

5.0
Verified Homeowner
Haltom City, on May 17, 2023

Warranty has been responsive and very helpful

4.5
Verified Homeowner
Haltom City, on May 08, 2023

Response time, good

5.0
Verified Homeowner
Haltom City, on Jan 23, 2023

Getting something done for instance painting the baseboard after it has been replaced has taken months..

2.5
Verified Homeowner
Haltom City, on Jan 16, 2023

Getting ahold of anyone was rough when I moved in. It took forever to get things done and/or fixed. Because of sloppy work up front the floor absorbed paint that won’t come off, the back splash is unsightly and my attic ladder STILL is not fixed after 6 months.

2.1
Verified Homeowner
Haltom City, on Jan 01, 2023

Have not had any warranty service experience yet, but when moving it I was able to get all of my issues resolved. Although, some took several weeks after I moved in to get resolved, which was disappointing.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Haltom City, on Apr 07, 2024

My kitchen floor still has dents in it. It was repaired to manufacturing specifications but still feels dents in spots when you walk across it.

3.4
Verified Homeowner
Haltom City, on Jul 01, 2023

I like my home and CB Jeni had enough done for me to be able to move in. But there was a lot of unfinished work/touch ups that were still left upon my move-in. It also took weeks for even the simple things to be taken care of.

3.4
Verified Homeowner
Haltom City, on Jun 21, 2023

Was easy working with CB JENI from start to finish.

4.6
Verified Homeowner