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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Grand Prairie, on Sep 28, 2024
[name removed] is awesome!! Really appreciate how kind and responsive he is!!
Grand Prairie, TX, on Dec 03, 2024
The team we got at Highland mortgage was a bit unorganized we got incorrect info or another clients info sent to us multiple times, and we got the final CD on the same day as the official closing was a bit stressful to say the least. [name removed] as a sellers agent was great at answering questions and concerns and has a very good response time.
Grand Prairie, on Dec 21, 2024
Not enough storage space or utility closets in the home.
Grand Prairie, TX, on Sep 07, 2024
Still have a few issues but I believe they will be taking care of
Grand Prairie, on Sep 23, 2024
We have found many issues within our home . We were told before purchase that anything we found within the year is under warranty and could be fixed . When we reached out regarding issues the short guy who came out to inspect was rude and basically dismissed everything we stated was an issue. He showed us in one visit that he worked for the benefit of the company and not the customer however I am sure if it was his home that would not be the case . On top of unfinished door ways , baseboards and squeaky floors we have also experienced a screw popping out of our glass shower door . To top off everything we are dealing with inside we have went through months of inconsiderate construction. Including loud banging, music and yelling all hours of the morning, day and night . To put the cherry on top we have also dealt with trash everywhere from construction workers including building materials, beer cans ,food trash , etc . Not to mention extremely large nails . Everyday we have to drive over trash and come out of our brand new garage to a hot mess behind us . Oh and did I mention being blocked in . After reaching out to construction managers [name removed] & [name removed] nothing was rectified. The hot mess that we have experienced is beyond frustrating I am beyond dissatisfied and wish I would have never purchased.
Grand Prairie, TX, on May 30, 2024
My likes are the communication between me and the builder and home. Dislikes was lender.
Grand Prairie, on Aug 29, 2024
I very much dislike the amount of trash left in my yard by the workers who are building around my house. It’s not the construction trash that’s an issue it’s the workers personal trash. The builders don’t seem to care about it but it’s a huge concern for the current home owners
Grand Prairie, TX, on May 08, 2024
The interaction with Ms [name removed] was amazing from beginning to close. She answered all of my questions and concerns. She had an amazing personality. I didn't buy in one community just because of how the sales rep interacted with me. I really appreciate her professionalism.
Grand Prairie, on Aug 25, 2024
The HOA & trash situation is terrible. On top of the excessive bugs in/outside of my brand new home is disappointing
Grand Prairie, TX, on May 05, 2024
[name removed] has been very nice, sweet and on top of things throughout this whole process. She’s also excellent at following through with others to expedite this whole process and keep things on track. [name removed] has been an absolute joy to work with!! He’s great at explaining things and has been excellent at getting some needed repairs done promptly and efficiently.
Grand Prairie, on Jul 10, 2024
Most issues have been resolved promptly and satisfactorily. I have an outstanding air conditioning problem that was difficult to schedule but should be done this Friday.
Grand Prairie, TX, on Apr 14, 2024
The process was very smooth and the CB JENI staff was helpful and friendly
Grand Prairie, on May 07, 2024
[name removed] is amazing and always effects! Such a pleasure to work with
Grand Prairie, TX, on Mar 30, 2024
Easy, simple, and smooth. They took care of our minor concerns before closing during the blue tape week.
Grand Prairie, on Jan 23, 2024
My warranty person [name removed] is great. He always meets my warranty request in a timely manner with a great, positive attitude. What I don't like is the shifting of my walls and floors. I have cracks all over the home due to I guess the shifting of the house. The house is brand new but the cracks make it feel like an old home.
Grand Prairie, TX, on Mar 07, 2024
CB JENI Homes has been a great experience! This my wife and I first home and CB JENI has proven as a top notch builder and community. Throughout the whole process every team member, lead by the initially introduced Representative [name removed], has been superb with communication, honesty and timing. The building timeline was meet with no issues and closing process was smooth. Thank you for making this a wonderful experience!
Grand Prairie, TX, on Feb 17, 2024
I like the weekly communications with every update on the building process. It made me excited and made me feel important.
Grand Prairie, TX, on Sep 30, 2023
The entire process was stress free and I received detailed information about the progress of my home. Everyone has been extremely helpful!
Grand Prairie, on Dec 29, 2023
I submitted a warranty request for a microwave and the matter still has not been addressed. I have lived her since July of 2023.
Grand Prairie, on Dec 12, 2023
Grateful for the follow up on warranty and care.
Grand Prairie, on Dec 04, 2023
I appreciate the actual follow up and service by your team. We have reported a few minor areas needing attention and your team has done an excellent job in responding.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Grand Prairie, TX, on Dec 03, 2024
The team we got at Highland mortgage was a bit unorganized we got incorrect info or another clients info sent to us multiple times, and we got the final CD on the same day as the official closing was a bit stressful to say the least. [name removed] as a sellers agent was great at answering questions and concerns and has a very good response time.
Grand Prairie, TX, on Sep 07, 2024
Still have a few issues but I believe they will be taking care of
Grand Prairie, TX, on May 30, 2024
My likes are the communication between me and the builder and home. Dislikes was lender.
Grand Prairie, TX, on May 08, 2024
The interaction with Ms [name removed] was amazing from beginning to close. She answered all of my questions and concerns. She had an amazing personality. I didn't buy in one community just because of how the sales rep interacted with me. I really appreciate her professionalism.
Grand Prairie, TX, on May 05, 2024
[name removed] has been very nice, sweet and on top of things throughout this whole process. She’s also excellent at following through with others to expedite this whole process and keep things on track. [name removed] has been an absolute joy to work with!! He’s great at explaining things and has been excellent at getting some needed repairs done promptly and efficiently.
Grand Prairie, TX, on Apr 14, 2024
The process was very smooth and the CB JENI staff was helpful and friendly
Grand Prairie, TX, on Mar 30, 2024
Easy, simple, and smooth. They took care of our minor concerns before closing during the blue tape week.
Grand Prairie, TX, on Mar 07, 2024
CB JENI Homes has been a great experience! This my wife and I first home and CB JENI has proven as a top notch builder and community. Throughout the whole process every team member, lead by the initially introduced Representative [name removed], has been superb with communication, honesty and timing. The building timeline was meet with no issues and closing process was smooth. Thank you for making this a wonderful experience!
Grand Prairie, TX, on Feb 17, 2024
I like the weekly communications with every update on the building process. It made me excited and made me feel important.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Grand Prairie, on Sep 28, 2024
[name removed] is awesome!! Really appreciate how kind and responsive he is!!
Grand Prairie, on Sep 23, 2024
We have found many issues within our home . We were told before purchase that anything we found within the year is under warranty and could be fixed . When we reached out regarding issues the short guy who came out to inspect was rude and basically dismissed everything we stated was an issue. He showed us in one visit that he worked for the benefit of the company and not the customer however I am sure if it was his home that would not be the case . On top of unfinished door ways , baseboards and squeaky floors we have also experienced a screw popping out of our glass shower door . To top off everything we are dealing with inside we have went through months of inconsiderate construction. Including loud banging, music and yelling all hours of the morning, day and night . To put the cherry on top we have also dealt with trash everywhere from construction workers including building materials, beer cans ,food trash , etc . Not to mention extremely large nails . Everyday we have to drive over trash and come out of our brand new garage to a hot mess behind us . Oh and did I mention being blocked in . After reaching out to construction managers [name removed] & [name removed] nothing was rectified. The hot mess that we have experienced is beyond frustrating I am beyond dissatisfied and wish I would have never purchased.
Grand Prairie, on Aug 29, 2024
I very much dislike the amount of trash left in my yard by the workers who are building around my house. It’s not the construction trash that’s an issue it’s the workers personal trash. The builders don’t seem to care about it but it’s a huge concern for the current home owners
Grand Prairie, on Aug 25, 2024
The HOA & trash situation is terrible. On top of the excessive bugs in/outside of my brand new home is disappointing
Grand Prairie, on Jul 10, 2024
Most issues have been resolved promptly and satisfactorily. I have an outstanding air conditioning problem that was difficult to schedule but should be done this Friday.
Grand Prairie, on May 07, 2024
[name removed] is amazing and always effects! Such a pleasure to work with
Grand Prairie, on Jan 23, 2024
My warranty person [name removed] is great. He always meets my warranty request in a timely manner with a great, positive attitude. What I don't like is the shifting of my walls and floors. I have cracks all over the home due to I guess the shifting of the house. The house is brand new but the cracks make it feel like an old home.
Grand Prairie, on Dec 29, 2023
I submitted a warranty request for a microwave and the matter still has not been addressed. I have lived her since July of 2023.
Grand Prairie, on Dec 12, 2023
Grateful for the follow up on warranty and care.
Grand Prairie, on Dec 04, 2023
I appreciate the actual follow up and service by your team. We have reported a few minor areas needing attention and your team has done an excellent job in responding.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Grand Prairie, on Dec 21, 2024
Not enough storage space or utility closets in the home.