Top Homebuilder Ratings & Reviews

CB JENI Homes

The Grove

111 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.6

Community Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 03, 2024

prompt warranty service

5.0
Verified Homeowner
Frisco, on Mar 27, 2024

Excellent service and prompt follow-up.

5.0
Verified Homeowner
Frisco, TX, on Jun 17, 2024

Effective and timely communication

5.0
Verified Homeowner
Frisco, on Nov 02, 2023

service and care have been top notch!

4.9
Verified Homeowner
Frisco, on Dec 26, 2023

Everything is good. [name removed] crew is so helping and fast in responding. I truly appreciate their efforts and help in many ways. I have observed an issue with the wood flooring in the kitchen. Its slowly popping out. can someone please help?

4.6
Verified Homeowner
Frisco, TX, on Jun 10, 2024

I liked how detailed and thorough the construction manager and sales rep were with the process of buying the house, property details, warranties etc.

5.0
Verified Homeowner
Frisco, on Oct 02, 2023

Excellent customer service

5.0
Verified Homeowner
Frisco, on Dec 18, 2023

Poor choice of countertop material used. Easily stains and not easy to maintain.

2.8
Verified Homeowner
Frisco, TX, on Jun 09, 2024

The communication with the sales agent was not as smooth as it should have been. However, the agent was accommodating to some of our requests which we liked. While signing the contract we got some surprises related to the Structural Warranty which was not disclosed to us during the initial discussions. It was reduced to 6 years instead of 10 years (the standard across industry) and we caught this in the contract verbiage on the last day. Highly disappointed with the lack of communication and explanation about this specific thing. The sales agent's attitude was more like take it or leave it. I didn't feel welcomed at times to proceed with the purchase. Workmanship, layout and things shown in the model home vs the purchased home were different and no one informed us about these differences. These were not little things and so we had to compare and inspect everything to make sure we are getting what we were promised as per the model home. Hence, this was a XXXXX bersome process and we did not enjoy it. There were issues we found after move-in. And the tradesmen who came to address the issues were not professionals. They damaged the things nearby while repairing the concerned issue. Hence, creating more things which had to be fixed. However, the best part of the move-in was the construction manager who was very helpful along the way and helped us through everything. He was super communicative, very detailed and kept us informed while getting all the issues fixed one by one. One of the major things we did not like were the gaps between the baseboards and flooring. The builder mentioned that caulking the corners would void the flooring warranty and hence we did not get it done. Later , after a month or two, we noticed pests crawling in every now and then from those gaps and crevices. This was a big bummer.

4.1
Verified Homeowner
Frisco, on Aug 12, 2023

Honestly, the response time of any of the warranty issues I have had so far have been quite prompt and taken care of. I have been very happy with [name removed]. Easy to talk to and very happy he is the lead person for all the CB Jeni warranty issues for my townhome.

5.0
Verified Homeowner
Frisco, on Oct 17, 2023

We loved [name removed] and [name removed]. they were great. Anytime we had an issue they were there to help!! [name removed] CB JENI Warranty people have been great as well. [name removed] and [name removed]!! They came out and fixed any issue we had after we closed.

5.0
Verified Homeowner
Frisco, TX, on Apr 17, 2024

Got great help from construction manager [name removed] and [name removed] from sales

4.7
Verified Homeowner
Frisco, on Mar 20, 2023

It’s been amazing!

5.0
Verified Homeowner
Frisco, on Sep 03, 2023

[name removed] sales rep [name removed] was amazing. She is the one who sold us on this place.

4.6
Verified Homeowner
Frisco, TX, on Mar 31, 2024

Purchasing a home through CB JENI was a remarkably streamlined and positive experience. From start to finish, [name removed] and [name removed] were incredibly supportive, offering clear communication and timely updates throughout the process.

4.8
Verified Homeowner
Frisco, on Mar 10, 2023

I had to open warranty tickets and the customer care experience was great. [name removed] construction manager [name removed] contacted me quickly and help to solve all the issues.

4.2
Verified Homeowner
Frisco, on Aug 14, 2023

We do have a lot of companies working with construction but the CB JENI team make all the difference. From the contract signature to the maintenance support. Kudos again to [name removed]. She still answer my random questions about warranty when I have them. [name removed]

3.5
Verified Homeowner
Frisco, TX, on Mar 15, 2024

It was a smooth experience, [name removed] and [name removed] have been very helpful

4.9
Verified Homeowner
Frisco, on Apr 12, 2023

1. we have paid more than half a million dollar and we have poorest paint quality, poorest carpet quality, very inadequate lighting, very poor walk-in/master bath design, Poor showers for the steep price paid. 2. Did not like how we were blackmailed to buy this house when we requested to backout for very genuine reasons. 3. When you gave discounts right left and center, you did not care about ppl who overpaid just a month or two ago for the same house. Business could have lil more courtesy towards people instead of looking at them as money cows.

3.0
Verified Homeowner
Frisco, on Mar 10, 2023

Mostly satisfied. Some workmanship issues with the hot water and with a leak underneath the sink. New oven pilot light had problems.

5.0
Verified Homeowner
Frisco, TX, on Mar 15, 2024

No dislikes

5.0
Verified Homeowner
Frisco, on Oct 28, 2022

first of all Warranty service experience has been great. I have had a very very good experience with the builder, with the warranty team, and with how they handle the cases. My regret is the quality of the home. We have paid USD 570,000 for a 2000 sqft townhome and the quality of the house is very poor for the amount that was charged. Examples: 1) Very poor and low-quality appliances that feel it's from a century back. [name removed] have any modern options in them. 2) Very poor carpet quality. We have had so many nails stabs since we moved in a month ago. 3) Very poorly planned electrical layout. Switches are not where they are supposed to be. 4) Shower room - such a poor shower option with just one shower head. They do not even have a handheld shower. 5) [name removed] enough lighting fixtures in the house. [name removed] living room is too dark in the evenings. When asked about it we were told, the issue is corrected in new homes and they won't correct it in the already-built ones. overall the house is only 300K - 400K worth.

4.3
Verified Homeowner
Frisco, TX, on Feb 14, 2024

The most liked experience was when we met [name removed], the Community Sales Manager. She smoothly walked us through the contract, and we appreciated how she communicated with us to address our needs. The same goes for [name removed], the Community Construction Manager. We value how he guided us through our house during the orientation and provided quick responses for our follow-up needs regarding the fixes that needed to be made. However, one aspect of our purchase experience that we disliked was having a security orientation with 'HomePro.' We felt pressured to buy their service, and their attitude changed the moment we expressed disinterest.

5.0
Verified Homeowner
Frisco, TX, on Feb 10, 2024

It was a wonderful experience dealing with both [name removed] and [name removed]!

5.0
Verified Homeowner
Frisco, TX, on Feb 08, 2024

Sales Manager [name removed] she is absolutely amazing she went over every details and feels comfortable.After purchased [name removed] also same way

5.0
Verified Homeowner
Frisco, TX, on Jan 03, 2024

Overall, application processing was blazing fast, [name removed] was remarkable to finalize the deal in no time. She was so detailed and informative that didn't leave any room for doubts. Builders experience was also awesome [name removed] was always before time with his commitments and helped in fixing all minor observations before closing, He was so helping and supportive after closing as well, I really appreciate his service oriented attitude. Keep it up! The only time which took time for me was my loan processing and approval timing, BHome approved my application just one night before the closing which was very close to arrange closing payments. But everything went well and I appreciate BHome as well to make it on time. Thanks!

5.0
Verified Homeowner
Frisco, TX, on Dec 22, 2023

It was an excellent and satisfying experience to deal with CB Jeni.

5.0
Verified Homeowner
Frisco, TX, on Dec 21, 2023

Nothing! The whole process was very smooth and informational. [name removed] and [name removed] did a fantastic job keeping me updated on the build and went above and beyond to work around my busy schedule.

5.0
Verified Homeowner
Frisco, TX, on Dec 09, 2023

Very thorough sales rep and genuinely cared about the owners/buyers. Detail oriented and pleasure to work with.

4.4
Verified Homeowner
Frisco, TX, on Dec 08, 2023

[name removed] & [name removed] we’re both very thorough with every detail & explained everything so well to me! They’ve made my first time home purchase easier & I know if I ever need anything they’d be there to help me! A great experience!!

5.0
Verified Homeowner
Frisco, TX, on Nov 25, 2023

The more I look into the quality of the building materials and the choices of accessories, the more I realized that this builder cut corners to increase the profit. I was told that “what you see in the model home is what you get”. But it is definitely not true. I am disappointed.

3.1
Verified Homeowner
Frisco, TX, on Nov 21, 2023

I appreciated the seamless and efficient process from contract to move-in during my purchase experience. The clear communication and professional handling of each step made the entire journey stress-free and enjoyable. Additionally, the support received from the real estate team contributed to a smooth transition into my new home.

5.0
Verified Homeowner
Frisco, TX, on Nov 13, 2023

The management was awesome from [name removed] to [name removed]. They were both great and very communicative.

4.9
Verified Homeowner
Frisco, TX, on Nov 13, 2023

The attention to detail and thorough process

5.0
Verified Homeowner
Frisco, TX, on Nov 05, 2023

The entire process from start to finish was excellent. This is my 2nd home ownership with CB Jeni and I have sold 3 more CB JENI homes as a Real Estate broker - total of 5 homes. [name removed] delivered outstanding service.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jun 17, 2024

Effective and timely communication

5.0
Verified Homeowner
Frisco, TX, on Jun 10, 2024

I liked how detailed and thorough the construction manager and sales rep were with the process of buying the house, property details, warranties etc.

5.0
Verified Homeowner
Frisco, TX, on Jun 09, 2024

The communication with the sales agent was not as smooth as it should have been. However, the agent was accommodating to some of our requests which we liked. While signing the contract we got some surprises related to the Structural Warranty which was not disclosed to us during the initial discussions. It was reduced to 6 years instead of 10 years (the standard across industry) and we caught this in the contract verbiage on the last day. Highly disappointed with the lack of communication and explanation about this specific thing. The sales agent's attitude was more like take it or leave it. I didn't feel welcomed at times to proceed with the purchase. Workmanship, layout and things shown in the model home vs the purchased home were different and no one informed us about these differences. These were not little things and so we had to compare and inspect everything to make sure we are getting what we were promised as per the model home. Hence, this was a XXXXX bersome process and we did not enjoy it. There were issues we found after move-in. And the tradesmen who came to address the issues were not professionals. They damaged the things nearby while repairing the concerned issue. Hence, creating more things which had to be fixed. However, the best part of the move-in was the construction manager who was very helpful along the way and helped us through everything. He was super communicative, very detailed and kept us informed while getting all the issues fixed one by one. One of the major things we did not like were the gaps between the baseboards and flooring. The builder mentioned that caulking the corners would void the flooring warranty and hence we did not get it done. Later , after a month or two, we noticed pests crawling in every now and then from those gaps and crevices. This was a big bummer.

4.1
Verified Homeowner
Frisco, TX, on Apr 17, 2024

Got great help from construction manager [name removed] and [name removed] from sales

4.7
Verified Homeowner
Frisco, TX, on Mar 31, 2024

Purchasing a home through CB JENI was a remarkably streamlined and positive experience. From start to finish, [name removed] and [name removed] were incredibly supportive, offering clear communication and timely updates throughout the process.

4.8
Verified Homeowner
Frisco, TX, on Mar 15, 2024

It was a smooth experience, [name removed] and [name removed] have been very helpful

4.9
Verified Homeowner
Frisco, TX, on Mar 15, 2024

No dislikes

5.0
Verified Homeowner
Frisco, TX, on Feb 14, 2024

The most liked experience was when we met [name removed], the Community Sales Manager. She smoothly walked us through the contract, and we appreciated how she communicated with us to address our needs. The same goes for [name removed], the Community Construction Manager. We value how he guided us through our house during the orientation and provided quick responses for our follow-up needs regarding the fixes that needed to be made. However, one aspect of our purchase experience that we disliked was having a security orientation with 'HomePro.' We felt pressured to buy their service, and their attitude changed the moment we expressed disinterest.

5.0
Verified Homeowner
Frisco, TX, on Feb 10, 2024

It was a wonderful experience dealing with both [name removed] and [name removed]!

5.0
Verified Homeowner
Frisco, TX, on Feb 08, 2024

Sales Manager [name removed] she is absolutely amazing she went over every details and feels comfortable.After purchased [name removed] also same way

5.0
Verified Homeowner
Frisco, TX, on Jan 03, 2024

Overall, application processing was blazing fast, [name removed] was remarkable to finalize the deal in no time. She was so detailed and informative that didn't leave any room for doubts. Builders experience was also awesome [name removed] was always before time with his commitments and helped in fixing all minor observations before closing, He was so helping and supportive after closing as well, I really appreciate his service oriented attitude. Keep it up! The only time which took time for me was my loan processing and approval timing, BHome approved my application just one night before the closing which was very close to arrange closing payments. But everything went well and I appreciate BHome as well to make it on time. Thanks!

5.0
Verified Homeowner
Frisco, TX, on Dec 22, 2023

It was an excellent and satisfying experience to deal with CB Jeni.

5.0
Verified Homeowner
Frisco, TX, on Dec 21, 2023

Nothing! The whole process was very smooth and informational. [name removed] and [name removed] did a fantastic job keeping me updated on the build and went above and beyond to work around my busy schedule.

5.0
Verified Homeowner
Frisco, TX, on Dec 09, 2023

Very thorough sales rep and genuinely cared about the owners/buyers. Detail oriented and pleasure to work with.

4.4
Verified Homeowner
Frisco, TX, on Dec 08, 2023

[name removed] & [name removed] we’re both very thorough with every detail & explained everything so well to me! They’ve made my first time home purchase easier & I know if I ever need anything they’d be there to help me! A great experience!!

5.0
Verified Homeowner
Frisco, TX, on Nov 25, 2023

The more I look into the quality of the building materials and the choices of accessories, the more I realized that this builder cut corners to increase the profit. I was told that “what you see in the model home is what you get”. But it is definitely not true. I am disappointed.

3.1
Verified Homeowner
Frisco, TX, on Nov 21, 2023

I appreciated the seamless and efficient process from contract to move-in during my purchase experience. The clear communication and professional handling of each step made the entire journey stress-free and enjoyable. Additionally, the support received from the real estate team contributed to a smooth transition into my new home.

5.0
Verified Homeowner
Frisco, TX, on Nov 13, 2023

The management was awesome from [name removed] to [name removed]. They were both great and very communicative.

4.9
Verified Homeowner
Frisco, TX, on Nov 13, 2023

The attention to detail and thorough process

5.0
Verified Homeowner
Frisco, TX, on Nov 05, 2023

The entire process from start to finish was excellent. This is my 2nd home ownership with CB Jeni and I have sold 3 more CB JENI homes as a Real Estate broker - total of 5 homes. [name removed] delivered outstanding service.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 27, 2024

Excellent service and prompt follow-up.

5.0
Verified Homeowner
Frisco, on Nov 02, 2023

service and care have been top notch!

4.9
Verified Homeowner
Frisco, on Oct 02, 2023

Excellent customer service

5.0
Verified Homeowner
Frisco, on Aug 12, 2023

Honestly, the response time of any of the warranty issues I have had so far have been quite prompt and taken care of. I have been very happy with [name removed]. Easy to talk to and very happy he is the lead person for all the CB Jeni warranty issues for my townhome.

5.0
Verified Homeowner
Frisco, on Mar 20, 2023

It’s been amazing!

5.0
Verified Homeowner
Frisco, on Mar 10, 2023

I had to open warranty tickets and the customer care experience was great. [name removed] construction manager [name removed] contacted me quickly and help to solve all the issues.

4.2
Verified Homeowner
Frisco, on Mar 10, 2023

Mostly satisfied. Some workmanship issues with the hot water and with a leak underneath the sink. New oven pilot light had problems.

5.0
Verified Homeowner
Frisco, on Oct 28, 2022

first of all Warranty service experience has been great. I have had a very very good experience with the builder, with the warranty team, and with how they handle the cases. My regret is the quality of the home. We have paid USD 570,000 for a 2000 sqft townhome and the quality of the house is very poor for the amount that was charged. Examples: 1) Very poor and low-quality appliances that feel it's from a century back. [name removed] have any modern options in them. 2) Very poor carpet quality. We have had so many nails stabs since we moved in a month ago. 3) Very poorly planned electrical layout. Switches are not where they are supposed to be. 4) Shower room - such a poor shower option with just one shower head. They do not even have a handheld shower. 5) [name removed] enough lighting fixtures in the house. [name removed] living room is too dark in the evenings. When asked about it we were told, the issue is corrected in new homes and they won't correct it in the already-built ones. overall the house is only 300K - 400K worth.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 03, 2024

prompt warranty service

5.0
Verified Homeowner
Frisco, on Dec 26, 2023

Everything is good. [name removed] crew is so helping and fast in responding. I truly appreciate their efforts and help in many ways. I have observed an issue with the wood flooring in the kitchen. Its slowly popping out. can someone please help?

4.6
Verified Homeowner
Frisco, on Dec 18, 2023

Poor choice of countertop material used. Easily stains and not easy to maintain.

2.8
Verified Homeowner
Frisco, on Oct 17, 2023

We loved [name removed] and [name removed]. they were great. Anytime we had an issue they were there to help!! [name removed] CB JENI Warranty people have been great as well. [name removed] and [name removed]!! They came out and fixed any issue we had after we closed.

5.0
Verified Homeowner
Frisco, on Sep 03, 2023

[name removed] sales rep [name removed] was amazing. She is the one who sold us on this place.

4.6
Verified Homeowner
Frisco, on Aug 14, 2023

We do have a lot of companies working with construction but the CB JENI team make all the difference. From the contract signature to the maintenance support. Kudos again to [name removed]. She still answer my random questions about warranty when I have them. [name removed]

3.5
Verified Homeowner
Frisco, on Apr 12, 2023

1. we have paid more than half a million dollar and we have poorest paint quality, poorest carpet quality, very inadequate lighting, very poor walk-in/master bath design, Poor showers for the steep price paid. 2. Did not like how we were blackmailed to buy this house when we requested to backout for very genuine reasons. 3. When you gave discounts right left and center, you did not care about ppl who overpaid just a month or two ago for the same house. Business could have lil more courtesy towards people instead of looking at them as money cows.

3.0
Verified Homeowner