Overall Satisfaction
Community Profile
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Jul 16, 2024
The purchase experience was bad. We are out-of-town buyers and needed information regarding the stages of construction to plan our move to Frisco. We barely got any. We were informed of the closing date 2 weeks before and had to rush our Move. This resulted in overpaying for moving. The closing was also not well coordinated. We did not know where the keys were and had to visit the office a couple of times. The sales office had a temp who was not interested in helping us and only called others once she realized we were not leaving the office without the keys. The keys were in the office draw and all CB Jeni had to do was inform of the day's closings to hand the keys to the buyers.
Frisco, on Dec 26, 2023
Everything is good. [name removed] crew is so helping and fast in responding. I truly appreciate their efforts and help in many ways. I have observed an issue with the wood flooring in the kitchen. Its slowly popping out. can someone please help?
Frisco, on Dec 18, 2023
Poor choice of countertop material used. Easily stains and not easy to maintain.
Frisco, TX, on Jun 10, 2024
I liked how detailed and thorough the construction manager and sales rep were with the process of buying the house, property details, warranties etc.
Frisco, on Aug 12, 2023
Honestly, the response time of any of the warranty issues I have had so far have been quite prompt and taken care of. I have been very happy with [name removed]. Easy to talk to and very happy he is the lead person for all the CB Jeni warranty issues for my townhome.
Frisco, on Oct 17, 2023
We loved [name removed] and [name removed]. they were great. Anytime we had an issue they were there to help!! [name removed] CB JENI Warranty people have been great as well. [name removed] and [name removed]!! They came out and fixed any issue we had after we closed.
Frisco, TX, on Jun 09, 2024
The communication with the sales agent was not as smooth as it should have been. However, the agent was accommodating to some of our requests which we liked. While signing the contract we got some surprises related to the Structural Warranty which was not disclosed to us during the initial discussions. It was reduced to 6 years instead of 10 years (the standard across industry) and we caught this in the contract verbiage on the last day. Highly disappointed with the lack of communication and explanation about this specific thing. The sales agent's attitude was more like take it or leave it. I didn't feel welcomed at times to proceed with the purchase. Workmanship, layout and things shown in the model home vs the purchased home were different and no one informed us about these differences. These were not little things and so we had to compare and inspect everything to make sure we are getting what we were promised as per the model home. Hence, this was a XXXXX bersome process and we did not enjoy it. There were issues we found after move-in. And the tradesmen who came to address the issues were not professionals. They damaged the things nearby while repairing the concerned issue. Hence, creating more things which had to be fixed. However, the best part of the move-in was the construction manager who was very helpful along the way and helped us through everything. He was super communicative, very detailed and kept us informed while getting all the issues fixed one by one. One of the major things we did not like were the gaps between the baseboards and flooring. The builder mentioned that caulking the corners would void the flooring warranty and hence we did not get it done. Later , after a month or two, we noticed pests crawling in every now and then from those gaps and crevices. This was a big bummer.
Frisco, on Sep 03, 2023
[name removed] sales rep [name removed] was amazing. She is the one who sold us on this place.
Frisco, TX, on Apr 17, 2024
Got great help from construction manager [name removed] and [name removed] from sales
Frisco, on Mar 10, 2023
I had to open warranty tickets and the customer care experience was great. [name removed] construction manager [name removed] contacted me quickly and help to solve all the issues.
Frisco, on Aug 14, 2023
We do have a lot of companies working with construction but the CB JENI team make all the difference. From the contract signature to the maintenance support. Kudos again to [name removed]. She still answer my random questions about warranty when I have them. [name removed]
Frisco, TX, on Mar 31, 2024
Purchasing a home through CB JENI was a remarkably streamlined and positive experience. From start to finish, [name removed] and [name removed] were incredibly supportive, offering clear communication and timely updates throughout the process.
Frisco, on Apr 12, 2023
1. we have paid more than half a million dollar and we have poorest paint quality, poorest carpet quality, very inadequate lighting, very poor walk-in/master bath design, Poor showers for the steep price paid. 2. Did not like how we were blackmailed to buy this house when we requested to backout for very genuine reasons. 3. When you gave discounts right left and center, you did not care about ppl who overpaid just a month or two ago for the same house. Business could have lil more courtesy towards people instead of looking at them as money cows.
Frisco, on Mar 10, 2023
Mostly satisfied. Some workmanship issues with the hot water and with a leak underneath the sink. New oven pilot light had problems.
Frisco, TX, on Mar 15, 2024
It was a smooth experience, [name removed] and [name removed] have been very helpful
Frisco, on Oct 28, 2022
first of all Warranty service experience has been great. I have had a very very good experience with the builder, with the warranty team, and with how they handle the cases. My regret is the quality of the home. We have paid USD 570,000 for a 2000 sqft townhome and the quality of the house is very poor for the amount that was charged. Examples: 1) Very poor and low-quality appliances that feel it's from a century back. [name removed] have any modern options in them. 2) Very poor carpet quality. We have had so many nails stabs since we moved in a month ago. 3) Very poorly planned electrical layout. Switches are not where they are supposed to be. 4) Shower room - such a poor shower option with just one shower head. They do not even have a handheld shower. 5) [name removed] enough lighting fixtures in the house. [name removed] living room is too dark in the evenings. When asked about it we were told, the issue is corrected in new homes and they won't correct it in the already-built ones. overall the house is only 300K - 400K worth.
Frisco, TX, on Feb 14, 2024
The most liked experience was when we met [name removed], the Community Sales Manager. She smoothly walked us through the contract, and we appreciated how she communicated with us to address our needs. The same goes for [name removed], the Community Construction Manager. We value how he guided us through our house during the orientation and provided quick responses for our follow-up needs regarding the fixes that needed to be made. However, one aspect of our purchase experience that we disliked was having a security orientation with 'HomePro.' We felt pressured to buy their service, and their attitude changed the moment we expressed disinterest.
Frisco, TX, on Feb 10, 2024
It was a wonderful experience dealing with both [name removed] and [name removed]!
Frisco, TX, on Feb 08, 2024
Sales Manager [name removed] she is absolutely amazing she went over every details and feels comfortable.After purchased [name removed] also same way
Frisco, TX, on Jan 03, 2024
Overall, application processing was blazing fast, [name removed] was remarkable to finalize the deal in no time. She was so detailed and informative that didn't leave any room for doubts. Builders experience was also awesome [name removed] was always before time with his commitments and helped in fixing all minor observations before closing, He was so helping and supportive after closing as well, I really appreciate his service oriented attitude. Keep it up! The only time which took time for me was my loan processing and approval timing, BHome approved my application just one night before the closing which was very close to arrange closing payments. But everything went well and I appreciate BHome as well to make it on time. Thanks!
Frisco, TX, on Dec 22, 2023
It was an excellent and satisfying experience to deal with CB Jeni.
Frisco, TX, on Dec 21, 2023
Nothing! The whole process was very smooth and informational. [name removed] and [name removed] did a fantastic job keeping me updated on the build and went above and beyond to work around my busy schedule.
Frisco, TX, on Dec 09, 2023
Very thorough sales rep and genuinely cared about the owners/buyers. Detail oriented and pleasure to work with.
Frisco, TX, on Dec 08, 2023
[name removed] & [name removed] we’re both very thorough with every detail & explained everything so well to me! They’ve made my first time home purchase easier & I know if I ever need anything they’d be there to help me! A great experience!!
Frisco, TX, on Nov 25, 2023
The more I look into the quality of the building materials and the choices of accessories, the more I realized that this builder cut corners to increase the profit. I was told that “what you see in the model home is what you get”. But it is definitely not true. I am disappointed.
Frisco, TX, on Nov 21, 2023
I appreciated the seamless and efficient process from contract to move-in during my purchase experience. The clear communication and professional handling of each step made the entire journey stress-free and enjoyable. Additionally, the support received from the real estate team contributed to a smooth transition into my new home.
Frisco, TX, on Nov 13, 2023
The management was awesome from [name removed] to [name removed]. They were both great and very communicative.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Jul 16, 2024
The purchase experience was bad. We are out-of-town buyers and needed information regarding the stages of construction to plan our move to Frisco. We barely got any. We were informed of the closing date 2 weeks before and had to rush our Move. This resulted in overpaying for moving. The closing was also not well coordinated. We did not know where the keys were and had to visit the office a couple of times. The sales office had a temp who was not interested in helping us and only called others once she realized we were not leaving the office without the keys. The keys were in the office draw and all CB Jeni had to do was inform of the day's closings to hand the keys to the buyers.
Frisco, TX, on Jun 10, 2024
I liked how detailed and thorough the construction manager and sales rep were with the process of buying the house, property details, warranties etc.
Frisco, TX, on Jun 09, 2024
The communication with the sales agent was not as smooth as it should have been. However, the agent was accommodating to some of our requests which we liked. While signing the contract we got some surprises related to the Structural Warranty which was not disclosed to us during the initial discussions. It was reduced to 6 years instead of 10 years (the standard across industry) and we caught this in the contract verbiage on the last day. Highly disappointed with the lack of communication and explanation about this specific thing. The sales agent's attitude was more like take it or leave it. I didn't feel welcomed at times to proceed with the purchase. Workmanship, layout and things shown in the model home vs the purchased home were different and no one informed us about these differences. These were not little things and so we had to compare and inspect everything to make sure we are getting what we were promised as per the model home. Hence, this was a XXXXX bersome process and we did not enjoy it. There were issues we found after move-in. And the tradesmen who came to address the issues were not professionals. They damaged the things nearby while repairing the concerned issue. Hence, creating more things which had to be fixed. However, the best part of the move-in was the construction manager who was very helpful along the way and helped us through everything. He was super communicative, very detailed and kept us informed while getting all the issues fixed one by one. One of the major things we did not like were the gaps between the baseboards and flooring. The builder mentioned that caulking the corners would void the flooring warranty and hence we did not get it done. Later , after a month or two, we noticed pests crawling in every now and then from those gaps and crevices. This was a big bummer.
Frisco, TX, on Apr 17, 2024
Got great help from construction manager [name removed] and [name removed] from sales
Frisco, TX, on Mar 31, 2024
Purchasing a home through CB JENI was a remarkably streamlined and positive experience. From start to finish, [name removed] and [name removed] were incredibly supportive, offering clear communication and timely updates throughout the process.
Frisco, TX, on Mar 15, 2024
It was a smooth experience, [name removed] and [name removed] have been very helpful
Frisco, TX, on Feb 14, 2024
The most liked experience was when we met [name removed], the Community Sales Manager. She smoothly walked us through the contract, and we appreciated how she communicated with us to address our needs. The same goes for [name removed], the Community Construction Manager. We value how he guided us through our house during the orientation and provided quick responses for our follow-up needs regarding the fixes that needed to be made. However, one aspect of our purchase experience that we disliked was having a security orientation with 'HomePro.' We felt pressured to buy their service, and their attitude changed the moment we expressed disinterest.
Frisco, TX, on Feb 10, 2024
It was a wonderful experience dealing with both [name removed] and [name removed]!
Frisco, TX, on Feb 08, 2024
Sales Manager [name removed] she is absolutely amazing she went over every details and feels comfortable.After purchased [name removed] also same way
Frisco, TX, on Jan 03, 2024
Overall, application processing was blazing fast, [name removed] was remarkable to finalize the deal in no time. She was so detailed and informative that didn't leave any room for doubts. Builders experience was also awesome [name removed] was always before time with his commitments and helped in fixing all minor observations before closing, He was so helping and supportive after closing as well, I really appreciate his service oriented attitude. Keep it up! The only time which took time for me was my loan processing and approval timing, BHome approved my application just one night before the closing which was very close to arrange closing payments. But everything went well and I appreciate BHome as well to make it on time. Thanks!
Frisco, TX, on Dec 22, 2023
It was an excellent and satisfying experience to deal with CB Jeni.
Frisco, TX, on Dec 21, 2023
Nothing! The whole process was very smooth and informational. [name removed] and [name removed] did a fantastic job keeping me updated on the build and went above and beyond to work around my busy schedule.
Frisco, TX, on Dec 09, 2023
Very thorough sales rep and genuinely cared about the owners/buyers. Detail oriented and pleasure to work with.
Frisco, TX, on Dec 08, 2023
[name removed] & [name removed] we’re both very thorough with every detail & explained everything so well to me! They’ve made my first time home purchase easier & I know if I ever need anything they’d be there to help me! A great experience!!
Frisco, TX, on Nov 25, 2023
The more I look into the quality of the building materials and the choices of accessories, the more I realized that this builder cut corners to increase the profit. I was told that “what you see in the model home is what you get”. But it is definitely not true. I am disappointed.
Frisco, TX, on Nov 21, 2023
I appreciated the seamless and efficient process from contract to move-in during my purchase experience. The clear communication and professional handling of each step made the entire journey stress-free and enjoyable. Additionally, the support received from the real estate team contributed to a smooth transition into my new home.
Frisco, TX, on Nov 13, 2023
The management was awesome from [name removed] to [name removed]. They were both great and very communicative.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Aug 12, 2023
Honestly, the response time of any of the warranty issues I have had so far have been quite prompt and taken care of. I have been very happy with [name removed]. Easy to talk to and very happy he is the lead person for all the CB Jeni warranty issues for my townhome.
Frisco, on Mar 10, 2023
I had to open warranty tickets and the customer care experience was great. [name removed] construction manager [name removed] contacted me quickly and help to solve all the issues.
Frisco, on Mar 10, 2023
Mostly satisfied. Some workmanship issues with the hot water and with a leak underneath the sink. New oven pilot light had problems.
Frisco, on Oct 28, 2022
first of all Warranty service experience has been great. I have had a very very good experience with the builder, with the warranty team, and with how they handle the cases. My regret is the quality of the home. We have paid USD 570,000 for a 2000 sqft townhome and the quality of the house is very poor for the amount that was charged. Examples: 1) Very poor and low-quality appliances that feel it's from a century back. [name removed] have any modern options in them. 2) Very poor carpet quality. We have had so many nails stabs since we moved in a month ago. 3) Very poorly planned electrical layout. Switches are not where they are supposed to be. 4) Shower room - such a poor shower option with just one shower head. They do not even have a handheld shower. 5) [name removed] enough lighting fixtures in the house. [name removed] living room is too dark in the evenings. When asked about it we were told, the issue is corrected in new homes and they won't correct it in the already-built ones. overall the house is only 300K - 400K worth.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Dec 26, 2023
Everything is good. [name removed] crew is so helping and fast in responding. I truly appreciate their efforts and help in many ways. I have observed an issue with the wood flooring in the kitchen. Its slowly popping out. can someone please help?
Frisco, on Dec 18, 2023
Poor choice of countertop material used. Easily stains and not easy to maintain.
Frisco, on Oct 17, 2023
We loved [name removed] and [name removed]. they were great. Anytime we had an issue they were there to help!! [name removed] CB JENI Warranty people have been great as well. [name removed] and [name removed]!! They came out and fixed any issue we had after we closed.
Frisco, on Sep 03, 2023
[name removed] sales rep [name removed] was amazing. She is the one who sold us on this place.
Frisco, on Aug 14, 2023
We do have a lot of companies working with construction but the CB JENI team make all the difference. From the contract signature to the maintenance support. Kudos again to [name removed]. She still answer my random questions about warranty when I have them. [name removed]
Frisco, on Apr 12, 2023
1. we have paid more than half a million dollar and we have poorest paint quality, poorest carpet quality, very inadequate lighting, very poor walk-in/master bath design, Poor showers for the steep price paid. 2. Did not like how we were blackmailed to buy this house when we requested to backout for very genuine reasons. 3. When you gave discounts right left and center, you did not care about ppl who overpaid just a month or two ago for the same house. Business could have lil more courtesy towards people instead of looking at them as money cows.