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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
North Richland Hills, on Aug 05, 2024
What l have liked, CB JENI has kept their word. It feels safe to know when there is a problem, for sure it will be addressed and in the most respectful manner
North Richland Hills, TX, on Nov 28, 2024
I had to have a door removed to accommodate my refrigerator in the meeting. The job leader was there in 10 minutes! [name removed] is over the top in professionalism, knowledge, helpfulness and kindness. I was extremely I was extremely I was extremely impressed with CB [name removed] and their crew!!!
North Richland Hills, on Mar 10, 2024
I’ve been extremely satisfied with the entire process ??
North Richland Hills, on Apr 06, 2024
We love our new home. From the spaces to the support when a warranty ticket is created. The only thing we didn’t like and are very disappointed are the quality of the cabinets.
North Richland Hills, TX, on Nov 23, 2024
[name removed] and [name removed] both are very friendly and professional. There are a couple small stuff that need to be corrected and fix
North Richland Hills, on Feb 25, 2024
A few early landscaping issues. A few field mice probably driven in by construction but am concerned if there are gaps in the construction allowing them in the house.
North Richland Hills, on Apr 01, 2024
Convenient location, construction finished on time.
North Richland Hills, TX, on Nov 08, 2024
I liked the townhouse I bought and the area. Plus the incentives were what got me to buy. I disliked the 30 day move in to get the incentives. Everything was rushed and stuff that was wrong with the house on walk through weren’t done till well after I moved in.
North Richland Hills, on Mar 13, 2024
Very friendly, warm interactions with [name removed] and [name removed].
North Richland Hills, TX, on Oct 05, 2024
I liked everything about the purchase experience, [name removed] helped so much and made everything as clear as possible, as we're first time home buyers. She responded at any time of the day, She's the best!
North Richland Hills, on Jul 04, 2023
I dislike the refrigerator. Experienced the most issues and staining on the floors because of it
North Richland Hills, on Feb 27, 2024
The initial process of buying a home from CB Jeni was very good. The disappointing part came 30 days after closing. I have had my electricity and water shut off by construction crews and my internet box bulldozed. On each occasion, the construction manager was less than unwilling to help. Seems like once CB Jeni is funded for the home, they no longer have any interest in helping with anything.
North Richland Hills, TX, on Oct 05, 2024
I like the continuous updates and information provided.
North Richland Hills, TX, on Oct 05, 2024
I am writing to express my disappointment with the quality of work done on my new home. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my concerns. Upon moving in, it became clear that the house was not ready at all. As I’ve spent more time in the home, I have continued to notice numerous issues. Windows are cracked, caulking was left incomplete, and the paint job appears rushed, with noticeable drips and uneven coverage, and no cleaning. The attention to detail, which is expected in a new home, is severely lacking. Additionally, I was informed that the doorbell camera would be provided at no additional cost, only to later find out that it required the purchase of an alarm system. This misinformation was frustrating, adding to the overall disappointment. It’s disheartening to have to submit so many warranty requests for a brand-new home, especially when the expectation is that the property would be move-in ready and of high quality. I hope that these issues will be addressed promptly, as my experience thus far has been far below expectations.
North Richland Hills, TX, on Sep 22, 2024
Last minute surprise at closing- had to pay more than were told on the day of closing, as closer documents were incorrect.
North Richland Hills, TX, on Aug 28, 2024
I was impressed with the outstanding service from [name removed] and [name removed]. They were both kind, professional, and consistently delivered on their commitments. I especially appreciated their follow-up call a week after closing—it added a great personal touch.
North Richland Hills, TX, on Jul 14, 2024
They were transparent throughout the process
North Richland Hills, TX, on May 08, 2024
Liked the customer experience but was not happy with the changes in materials used such as flooring, countertops, and front door.
North Richland Hills, TX, on May 06, 2024
Dissatisfied with quality of workmanship in some areas and move-in cleanliness/readiness
North Richland Hills, TX, on May 05, 2024
There were still some areas that needed touch up paint and the garage floor was very dirty upon move in. Other than that the communication and quality of the home is excellent!
North Richland Hills, TX, on Apr 23, 2024
My purchase experience was seamless and was greatly helped by [name removed] who answered all my questions and referred me to the right people.
North Richland Hills, TX, on Nov 14, 2023
[name removed] was very resourceful and made the buying experience very smooth
North Richland Hills, TX, on Nov 13, 2023
Everyone involved with the process from start to Finish were nice and carried me along.
North Richland Hills, TX, on Nov 13, 2023
Very smooth process. Constant communication from the community leasing agent and construction manager.
North Richland Hills, TX, on Nov 06, 2023
Good communication from [name removed] and [name removed] throughout the finish of build, walk throughs, contact information, etc. [name removed] was very responsive to any questions we had and answered inquiries in a timely manner. Appreciated the follow up and the ease of closing as well.
North Richland Hills, TX, on Oct 30, 2023
[Translated from ES] They answered all our emails, they were flexible in our requirements, they met the deadlines and [name removed] was sensational. very thankful...
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
North Richland Hills, TX, on Nov 28, 2024
I had to have a door removed to accommodate my refrigerator in the meeting. The job leader was there in 10 minutes! [name removed] is over the top in professionalism, knowledge, helpfulness and kindness. I was extremely I was extremely I was extremely impressed with CB [name removed] and their crew!!!
North Richland Hills, TX, on Nov 23, 2024
[name removed] and [name removed] both are very friendly and professional. There are a couple small stuff that need to be corrected and fix
North Richland Hills, TX, on Nov 08, 2024
I liked the townhouse I bought and the area. Plus the incentives were what got me to buy. I disliked the 30 day move in to get the incentives. Everything was rushed and stuff that was wrong with the house on walk through weren’t done till well after I moved in.
North Richland Hills, TX, on Oct 05, 2024
I liked everything about the purchase experience, [name removed] helped so much and made everything as clear as possible, as we're first time home buyers. She responded at any time of the day, She's the best!
North Richland Hills, TX, on Oct 05, 2024
I like the continuous updates and information provided.
North Richland Hills, TX, on Oct 05, 2024
I am writing to express my disappointment with the quality of work done on my new home. Unfortunately, my experience has been far from satisfactory, and I feel compelled to share my concerns. Upon moving in, it became clear that the house was not ready at all. As I’ve spent more time in the home, I have continued to notice numerous issues. Windows are cracked, caulking was left incomplete, and the paint job appears rushed, with noticeable drips and uneven coverage, and no cleaning. The attention to detail, which is expected in a new home, is severely lacking. Additionally, I was informed that the doorbell camera would be provided at no additional cost, only to later find out that it required the purchase of an alarm system. This misinformation was frustrating, adding to the overall disappointment. It’s disheartening to have to submit so many warranty requests for a brand-new home, especially when the expectation is that the property would be move-in ready and of high quality. I hope that these issues will be addressed promptly, as my experience thus far has been far below expectations.
North Richland Hills, TX, on Sep 22, 2024
Last minute surprise at closing- had to pay more than were told on the day of closing, as closer documents were incorrect.
North Richland Hills, TX, on Aug 28, 2024
I was impressed with the outstanding service from [name removed] and [name removed]. They were both kind, professional, and consistently delivered on their commitments. I especially appreciated their follow-up call a week after closing—it added a great personal touch.
North Richland Hills, TX, on Jul 14, 2024
They were transparent throughout the process
North Richland Hills, TX, on May 08, 2024
Liked the customer experience but was not happy with the changes in materials used such as flooring, countertops, and front door.
North Richland Hills, TX, on May 06, 2024
Dissatisfied with quality of workmanship in some areas and move-in cleanliness/readiness
North Richland Hills, TX, on May 05, 2024
There were still some areas that needed touch up paint and the garage floor was very dirty upon move in. Other than that the communication and quality of the home is excellent!
North Richland Hills, TX, on Apr 23, 2024
My purchase experience was seamless and was greatly helped by [name removed] who answered all my questions and referred me to the right people.
North Richland Hills, TX, on Nov 14, 2023
[name removed] was very resourceful and made the buying experience very smooth
North Richland Hills, TX, on Nov 13, 2023
Everyone involved with the process from start to Finish were nice and carried me along.
North Richland Hills, TX, on Nov 13, 2023
Very smooth process. Constant communication from the community leasing agent and construction manager.
North Richland Hills, TX, on Nov 06, 2023
Good communication from [name removed] and [name removed] throughout the finish of build, walk throughs, contact information, etc. [name removed] was very responsive to any questions we had and answered inquiries in a timely manner. Appreciated the follow up and the ease of closing as well.
North Richland Hills, TX, on Oct 30, 2023
[Translated from ES] They answered all our emails, they were flexible in our requirements, they met the deadlines and [name removed] was sensational. very thankful...
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
North Richland Hills, on Aug 05, 2024
What l have liked, CB JENI has kept their word. It feels safe to know when there is a problem, for sure it will be addressed and in the most respectful manner
North Richland Hills, on Mar 10, 2024
I’ve been extremely satisfied with the entire process ??
North Richland Hills, on Feb 25, 2024
A few early landscaping issues. A few field mice probably driven in by construction but am concerned if there are gaps in the construction allowing them in the house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
North Richland Hills, on Apr 06, 2024
We love our new home. From the spaces to the support when a warranty ticket is created. The only thing we didn’t like and are very disappointed are the quality of the cabinets.
North Richland Hills, on Apr 01, 2024
Convenient location, construction finished on time.
North Richland Hills, on Mar 13, 2024
Very friendly, warm interactions with [name removed] and [name removed].
North Richland Hills, on Feb 27, 2024
The initial process of buying a home from CB Jeni was very good. The disappointing part came 30 days after closing. I have had my electricity and water shut off by construction crews and my internet box bulldozed. On each occasion, the construction manager was less than unwilling to help. Seems like once CB Jeni is funded for the home, they no longer have any interest in helping with anything.