Top Homebuilder Ratings & Reviews

CB JENI Homes

Heritage Creekside

73 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.9

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Heritage Creekside



Upscale Townhomes

Heritage Creekside is conveniently located in the booming city of Plano near HWY 75, George Bush Tollway, and DNT – you will love the urban feeling of being so close to the city and the modern designs!

Families can expect a great education for their children at Plano Independent School District. Multiple corporate headquarters, shopping and dining are just minutes away on HWY 75 & George Bush Tollway – Heritage Creekside is your next stop for a beautiful townhome! CB JENI features two-story townhomes in Heritage Creekside ranging from 1,883-2,070 sqft. With brick and stucco exteriors, and luxurious inside finishes, this community is sure to impress!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Plano, on Jun 23, 2020

I just recently submitted my first warranty job this month (06/2020). The warranty work is not yet complete, but so far the staff seems helpful

3.5
Verified Homeowner
Plano, on Jun 01, 2020

Friendly people, nice home

4.8
Verified Homeowner
Plano, on May 14, 2020

Natural enviornment and community design

4.8
Verified Homeowner
Plano, on Apr 08, 2020

Fast response to any inquiries

4.4
Verified Homeowner
Plano, on Apr 04, 2020

[name removed] a whole lot

1.0
Verified Homeowner
Plano, TX, on Feb 22, 2020

My best experience during the purchase process was the site sales manager, [name removed]. He was very nice, explained things very well and gave me a good deal.

4.9
Verified Homeowner
Plano, TX, on Jan 26, 2020

the great service from sales person

5.0
Verified Homeowner
Plano, on Jan 23, 2020

handled personal situation with ease and was very understanding

4.8
Verified Homeowner
Plano, on Jan 14, 2020

The whole team was very helpful and professional with the process.

5.0
Verified Homeowner
Plano, on Dec 27, 2019

I had 2 warranty issues. The first was resolved. The second has been an on going issue since Sept. still not resolved. [name removed] real happy.

3.0
Verified Homeowner
Plano, on Dec 14, 2019

Warranty personnel respond promptly to my concerns and resolve the issue.

5.0
Verified Homeowner
Plano, on Dec 04, 2019

Every issue I had was taken care of in a timely matter.

4.2
Verified Homeowner
Plano, on Nov 15, 2019

it is fast and responsive

5.0
Verified Homeowner
Plano, on Oct 22, 2019

They do cone back to you and inform you and after everything is done they check on you.

5.0
Verified Homeowner
Plano, on Oct 09, 2019

Items were taken care of by each appropriate vendor.

4.2
Verified Homeowner
Plano, on Sep 08, 2019

The professionalism of the people that work and commitment

3.7
Verified Homeowner
Plano, on Sep 05, 2019

The closing process was super smooth and the quality while not mind blowing is still quite decent

3.1
Verified Homeowner
Plano, TX, on Sep 02, 2019

[removed] was always available to let us in

4.1
Verified Homeowner
Plano, TX, on Aug 31, 2019

[removed] was amazing and [removed] was as well. [removed] was always available and answered any questions asap and [removed] explained everything within the house very thoroughly

5.0
Verified Homeowner
Plano, TX, on Aug 27, 2019

Everything was fast and straight forward

4.9
Verified Homeowner
Plano, TX, on Aug 22, 2019

very smooth and flexible

5.0
Verified Homeowner
Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Homeowner
Plano, TX, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Homeowner
Plano, TX, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Homeowner
Plano, TX, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Homeowner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Homeowner
Plano, TX, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Homeowner
Plano, TX, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Homeowner
Plano, TX, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Homeowner
Plano, TX, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Homeowner
Plano, TX, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Homeowner
Plano, TX, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Homeowner
Plano, on Apr 01, 2019

N/A

4.8
Verified Homeowner
Plano, TX, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Homeowner
Plano, TX, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Homeowner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Homeowner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Homeowner
Plano, TX, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Homeowner
Plano, TX, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Homeowner
Plano, TX, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Homeowner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Homeowner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Homeowner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Homeowner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, TX, on Feb 22, 2020

My best experience during the purchase process was the site sales manager, [name removed]. He was very nice, explained things very well and gave me a good deal.

4.9
Verified Homeowner
Plano, TX, on Jan 26, 2020

the great service from sales person

5.0
Verified Homeowner
Plano, TX, on Sep 02, 2019

[removed] was always available to let us in

4.1
Verified Homeowner
Plano, TX, on Aug 31, 2019

[removed] was amazing and [removed] was as well. [removed] was always available and answered any questions asap and [removed] explained everything within the house very thoroughly

5.0
Verified Homeowner
Plano, TX, on Aug 27, 2019

Everything was fast and straight forward

4.9
Verified Homeowner
Plano, TX, on Aug 22, 2019

very smooth and flexible

5.0
Verified Homeowner
Plano, TX, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Homeowner
Plano, TX, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Homeowner
Plano, TX, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Homeowner
Plano, TX, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Homeowner
Plano, TX, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Homeowner
Plano, TX, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Homeowner
Plano, TX, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Homeowner
Plano, TX, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Homeowner
Plano, TX, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Homeowner
Plano, TX, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Homeowner
Plano, TX, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Homeowner
Plano, TX, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Homeowner
Plano, TX, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Homeowner
Plano, TX, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, on Jun 23, 2020

I just recently submitted my first warranty job this month (06/2020). The warranty work is not yet complete, but so far the staff seems helpful

3.5
Verified Homeowner
Plano, on Apr 04, 2020

[name removed] a whole lot

1.0
Verified Homeowner
Plano, on Dec 27, 2019

I had 2 warranty issues. The first was resolved. The second has been an on going issue since Sept. still not resolved. [name removed] real happy.

3.0
Verified Homeowner
Plano, on Dec 14, 2019

Warranty personnel respond promptly to my concerns and resolve the issue.

5.0
Verified Homeowner
Plano, on Dec 04, 2019

Every issue I had was taken care of in a timely matter.

4.2
Verified Homeowner
Plano, on Nov 15, 2019

it is fast and responsive

5.0
Verified Homeowner
Plano, on Oct 22, 2019

They do cone back to you and inform you and after everything is done they check on you.

5.0
Verified Homeowner
Plano, on Oct 09, 2019

Items were taken care of by each appropriate vendor.

4.2
Verified Homeowner
Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Homeowner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Homeowner
Plano, on Apr 01, 2019

N/A

4.8
Verified Homeowner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Homeowner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Homeowner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Homeowner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Homeowner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, on Jun 01, 2020

Friendly people, nice home

4.8
Verified Homeowner
Plano, on May 14, 2020

Natural enviornment and community design

4.8
Verified Homeowner
Plano, on Apr 08, 2020

Fast response to any inquiries

4.4
Verified Homeowner
Plano, on Jan 23, 2020

handled personal situation with ease and was very understanding

4.8
Verified Homeowner
Plano, on Jan 14, 2020

The whole team was very helpful and professional with the process.

5.0
Verified Homeowner
Plano, on Sep 08, 2019

The professionalism of the people that work and commitment

3.7
Verified Homeowner
Plano, on Sep 05, 2019

The closing process was super smooth and the quality while not mind blowing is still quite decent

3.1
Verified Homeowner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Homeowner