Top Homebuilder Ratings & Reviews

Heritage Creekside Reviews

73 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

73 Home Owner Reviews

4.5
Rating of home owners' willingness to recommend this builder
4.5
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.6

Community Profile

Heritage Creekside



Upscale Townhomes

Heritage Creekside is conveniently located in the booming city of Plano near HWY 75, George Bush Tollway, and DNT – you will love the urban feeling of being so close to the city and the modern designs!

Families can expect a great education for their children at Plano Independent School District. Multiple corporate headquarters, shopping and dining are just minutes away on HWY 75 & George Bush Tollway – Heritage Creekside is your next stop for a beautiful townhome! CB JENI features two-story townhomes in Heritage Creekside ranging from 1,883-2,070 sqft. With brick and stucco exteriors, and luxurious inside finishes, this community is sure to impress!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Home Owner
Plano, on Jul 31, 2019

I worked with [removed] during my sale and she was fantastic. The builders, [removed] and [removed], did a great job throughout my walk throughs and everyone was open and friendly, even when we came upon issues.

4.2
Verified Home Owner
Plano, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Home Owner
Plano, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Home Owner
Plano, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Home Owner
Plano, on Jun 12, 2019

Responsiveness

5.0
Verified Home Owner
Plano, on Jun 07, 2019

Quick to respond to requests.

4.8
Verified Home Owner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Home Owner
Plano, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Home Owner
Plano, on Jun 02, 2019

It’s easy to schedule

4.0
Verified Home Owner
Plano, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Home Owner
Plano, on Apr 28, 2019

The first meeting was the best. We had good experience and had high expectations but were left down starting the first day of the closing on 06/15/2018.

1.7
Verified Home Owner
Plano, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Home Owner
Plano, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Home Owner
Plano, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Home Owner
Plano, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Home Owner
Plano, on Apr 01, 2019

N/A

4.8
Verified Home Owner
Plano, on Feb 27, 2019

Typically, it has been very easy to get requests handled quickly. Everyone is very friendly and accommodating.

4.5
Verified Home Owner
Plano, on Feb 21, 2019

The best experience is through purchasing the home before closing.

3.2
Verified Home Owner
Plano, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Home Owner
Plano, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Home Owner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Home Owner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Home Owner
Plano, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Home Owner
Plano, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Home Owner
Plano, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Home Owner
Plano, on Dec 04, 2018

Designing the house at the design center.

4.5
Verified Home Owner
Plano, on Oct 30, 2018

The friendly staff with a no pressure sale.

4.3
Verified Home Owner
Plano, on Oct 24, 2018

[removed] I worked with are professional, friendly, genuine and committed. Quality of the work is great

4.7
Verified Home Owner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Home Owner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Home Owner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Home Owner
Plano, on Jul 03, 2018

I would say that the whole CB Jeni team was absolutely amazing! They help me make my dream of buying a house come true! [removed], [removed], [removed] & [removed] was top notch and honestly care about me as a person!

5.0
Verified Home Owner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Home Owner
Plano, on May 29, 2018

[removed], [removed], and [removed] were simply amazing! Honestly as much as I love the property I had also fallen in love with a different property and it was the experience of dealing with them that really helped me make my final decision.

5.0
Verified Home Owner
Plano, on Feb 27, 2018

1) I brought 420 texas dr, too, bu no survey, no after closing support. the sales [removed] is very good, no question, but the build [removed] is big question. From time to time he talks down on me very unprofessional. He will not listen about your problem and said there is no problem. the paint job in 420 was very very bad, very diff from my first two CB Jeni home (this is my 4th- but will be the last one) ad this [removed] talks like we are picky and knows nothing just two stupid. Just this morning he just short off call me names, it is a long story, I called him and told him about trash (including nails)in the back of the house which is in front of my garage and you know what he said (he sound like discusssss)"you got half of the road what else do you want" too much to write please call me 2142638883. What I want is a clean road to my garage, this might be too much to ask for from CB Jeni. Warranty services - no response??? This is not a happy buying experience and is the worst ever. [removed] is best

1.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Plano, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Home Owner
Plano, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Home Owner
Plano, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Home Owner
Plano, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Home Owner
Plano, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Home Owner
Plano, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Home Owner
Plano, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Home Owner
Plano, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Home Owner
Plano, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Home Owner
Plano, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Home Owner
Plano, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Home Owner
Plano, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Home Owner
Plano, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Home Owner
Plano, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Home Owner
Plano, on Dec 04, 2018

Designing the house at the design center.

4.5
Verified Home Owner
Plano, on Oct 30, 2018

The friendly staff with a no pressure sale.

4.3
Verified Home Owner
Plano, on Oct 24, 2018

[removed] I worked with are professional, friendly, genuine and committed. Quality of the work is great

4.7
Verified Home Owner
Plano, on Jul 03, 2018

I would say that the whole CB Jeni team was absolutely amazing! They help me make my dream of buying a house come true! [removed], [removed], [removed] & [removed] was top notch and honestly care about me as a person!

5.0
Verified Home Owner
Plano, on May 29, 2018

[removed], [removed], and [removed] were simply amazing! Honestly as much as I love the property I had also fallen in love with a different property and it was the experience of dealing with them that really helped me make my final decision.

5.0
Verified Home Owner
Plano, on Feb 27, 2018

1) I brought 420 texas dr, too, bu no survey, no after closing support. the sales [removed] is very good, no question, but the build [removed] is big question. From time to time he talks down on me very unprofessional. He will not listen about your problem and said there is no problem. the paint job in 420 was very very bad, very diff from my first two CB Jeni home (this is my 4th- but will be the last one) ad this [removed] talks like we are picky and knows nothing just two stupid. Just this morning he just short off call me names, it is a long story, I called him and told him about trash (including nails)in the back of the house which is in front of my garage and you know what he said (he sound like discusssss)"you got half of the road what else do you want" too much to write please call me 2142638883. What I want is a clean road to my garage, this might be too much to ask for from CB Jeni. Warranty services - no response??? This is not a happy buying experience and is the worst ever. [removed] is best

1.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Home Owner
Plano, on Jun 12, 2019

Responsiveness

5.0
Verified Home Owner
Plano, on Jun 07, 2019

Quick to respond to requests.

4.8
Verified Home Owner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Home Owner
Plano, on Jun 02, 2019

It’s easy to schedule

4.0
Verified Home Owner
Plano, on Apr 01, 2019

N/A

4.8
Verified Home Owner
Plano, on Feb 27, 2019

Typically, it has been very easy to get requests handled quickly. Everyone is very friendly and accommodating.

4.5
Verified Home Owner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Home Owner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Home Owner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Home Owner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Home Owner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Plano, on Jul 31, 2019

I worked with [removed] during my sale and she was fantastic. The builders, [removed] and [removed], did a great job throughout my walk throughs and everyone was open and friendly, even when we came upon issues.

4.2
Verified Home Owner
Plano, on Apr 28, 2019

The first meeting was the best. We had good experience and had high expectations but were left down starting the first day of the closing on 06/15/2018.

1.7
Verified Home Owner
Plano, on Feb 21, 2019

The best experience is through purchasing the home before closing.

3.2
Verified Home Owner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Home Owner