Overall Satisfaction
Community Profile
Heritage Creekside is conveniently located in the booming city of Plano near HWY 75, George Bush Tollway, and DNT – you will love the urban feeling of being so close to the city and the contemporary designs! Families can expect a great education for their children at Plano Independent School District. Multiple corporate headquarters, shopping and dining are just minutes away. This community features two-story townhomes with brick and stucco exteriors, and luxurious inside finishes.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Plano, on Mar 06, 2023
The people who work for CB Jeni generally dismiss me as an owner. Since closing to the issue with my leaking window, I haven’t been treated with respect or taken seriously. I have also experienced unprofessionalism in addition to being ignored.
Plano, TX, on Aug 06, 2024
I really satisfied purchase process with CB JENI. [name removed] helped me anytime whenever I asked him a question.
Plano, on Nov 27, 2024
I like the experience communicating with the warranty related person. The warranty manager is very responsible for the work and willing to help out on all my issues. Thanks for the patience and efforts!
Plano, on Dec 31, 2022
Being in my home almost a year now, I like the area, quality of the workmanship is very satisfied except now that the home has settled and being here through 4 seasons the workmanship of the flooring upstairs is poor. The carpet and padding is not considered a very good upgrade that was suppose to have been an included upgrade. 1) When you walk on the carpet your foot can feel sinkage the pad (which is suppose to be a 5 inches) to the flooring underneath. 2) When walking on carpet in numerous areas it makes loud popping/cracking sounds. 3) You can see lines in the carpet where they were joined together Instead of one continuous cut when it was laid out (for example my hallway).. 4) On the staircase I have stepped on the nails of the boarding that holds down the carpet.
Plano, TX, on Jun 24, 2024
[name removed] is very responsive and well take care of my questions and concerns. The process is very smooth.
Plano, on Dec 02, 2021
I have no dislikes only likes. They were great throughout the whole process and my home has been great!
Plano, TX, on Apr 02, 2024
Everything was on time and was explained to me. [name removed] and [name removed] make a great team!
Plano, on Nov 17, 2024
I am very grateful for the due diligence and care that CB Jeni has provided being a new homeowner. I would like to immensely thank [name removed]. [name removed] has been able to assist me since Day 1 and has made this journey way more smoother and easier than expected. [name removed] is not only open to finding solutions to the problem, but more so very consistent in his approach and consistent search for satisfaction. Every time I put in a request, have a question - [name removed] has been there to help. He is certainly the most reliable person I have worked with and one that I truly am grateful knowing that if there is an issue I can count on him. So thank you [name removed] for being efficient and diligent with your work but raising the level of customer experience and satisfaction.
Plano, on Jun 10, 2021
The more we air in our house we see more and more the quality flaws. Stuff we didn’t initially see when going through walkthrough but items we felt maybe wasn’t worth calling attention to. For example about a third to forty percent of our baseboard don’t match up. There’s couple of gaps in the sheet rock etc. ventilation over the stove hasn’t been good with the smoke alarm going off all the time. We put in a ticket for it back within the first three months but never heard back and have talked to neighbors that have the same issues. I giess compared to the Cambridge homes next to our townhouse are less per square foot than our townhouse so I would have expected at least the same quality of those home’s. [name removed] trying to be negative but answering why I would hesitate to recommend. Overall we’re pleased with the location and how we’ve settled in to the new place.
Plano, TX, on Jul 13, 2022
I am very disappointed with the quality of the home. at the time of losing we addressed some of our concerns and they did resolve some. The one that was no addressed at all is the quality of the kitchen cabinets- they are all installed miss-aligned, not in just one directions, some are tilled up some down. I addressed it again at the 15 days walk. Also at at the first rain we had water coming down through the air vent. The construction manager promised will contact the installation crew, roof and HVAC. Nothing was done. I contacted him a couple of time via phone and he never answered back. very disappointed!!!
Plano, on Jun 01, 2021
The design and quality of my home meet my high expectations.
Plano, on Jul 28, 2024
Our AC water drain pipe was installed wrong, and the water drips outside the house during summer. We were not sure if that's an issue until [name removed] from the homes warranty department happened to pass by our home and he noticed the problem and contacted us immediately. We were able to get it fixed the next day. Thank you so much [name removed]!
Plano, on Oct 12, 2022
Submitted warranty request on June 2022 and have been dealing with the same issue as mentioned in previous review. For months the people handling the warranty sent me around in circles and started to ignore me. For weeks did not have any substantial contact with warranty individual. Strictly texts and would selectively ignore my requests to speak to his supervisor. Called the warranty office and could not reach anybody for a few days. Left voice mails and never received an answer back. Called back a week later and still unable to reach anybody. Decided to block my caller ID and see if [name removed] reach anybody and with the blocked ID was able to get an answer but hung up. Called back without blocking my ID and was unable to reach anybody. Obvious phone screening was happening. Our warranty individual stated on different occasions that they were extremely confident the window will no longer leak without being able to give any clear information on what was done to prevent the leaking. Fortunately several days later there was rain and it leaked again without fail. After telling our warranty individual it leaked again, he attempted to get the dry wall fixed and suggested to monitor instead of finding the root cause of the leak. Rain isn't expected to happen any time soon so I refused this suggestion and asked if we could arrange some days dedicated to finding the cause. He then began to ignore my request to speak to him or his manager. No response was received from him until I was able to get in touch with the director. It has been almost half a year and I still have a leaky window. I will soon be out of my 1 year warranty which is what the warranty team probably wants so they can refuse to fix it.
Plano, TX, on Jun 13, 2022
Miscommunication from the seller and builder from contract to move-in. Told me to reach out to a lender and then pushed back the completion date over a month. Then when completing walk orientation to blue tape issues everything fixed was done so poorly that I wished I didn't even have them fix it. After moving in my fan was on backorder and communication to get the fan installed was all last minute and very inconvenient. A few months after moving in, a water leak was discovered and the individual sent was quick to say it wasn't a build issue and tried to find ways to avoid fixing the problem.
Plano, on Jul 27, 2022
[name removed] house warranty and construction manager ([name removed]) were very professional with me. I was taken care of immediately the first time. The salesman ([name removed]) was great to work with. He is very professional and honest. The only thing is I wish they let paint for the trim and doors. The paint still comes off the doors (pantry or closet doors) when they have been closed for a while. Even though the AC is on but have not come on downstairs because the cold air sinks, the doors stick close and when you open them it peels off the paint.
Plano, TX, on Apr 29, 2022
Final touches are not clean - some paint residue - some door knobs are too tight/cannot lock
Plano, on Jun 30, 2022
I liked that the builder was responsive to my needs but disliked that they couldn’t do much about any of the fixes that were “appearance” issues
Plano, on Jan 23, 2020
handled personal situation with ease and was very understanding
Plano, TX, on Mar 29, 2022
My salesman, [name removed] was always keeping me informed through the process of my home being built. The construction manager [name removed] walked me through and answered questions before and after the closing. [name removed] even followed up with problems or warranty issues I have run across and took care of it immediately. The only dislike I have was not being able to choose and pay for optional upgrades and selecting designs for my home. I also would of like to have other smart technology (Gas Stove which had to be substituted due to supply chain issues).
Plano, on Jan 14, 2020
The whole team was very helpful and professional with the process.
Plano, on Oct 19, 2021
I haven't taken advantage of the warranty services yet, but customer care and experience through [name removed] have been overly exceptional. He really feels like he cares about us and his communication is excellent in making me feel safe and taken care of.
Plano, TX, on Dec 07, 2021
A lot of the challenges were beyond the control of CB Jeni (COVID). As a new homeowner, I do wish the financial process was a bit clearer. I felt that I had to constantly follow up and ensure that I was in the know… just for GreenBrick to sell my loan to another company within a month. Frustrating but I guess business is business. Overall, I’m happy with my home and the equity that I have.
Plano, on Sep 08, 2019
The professionalism of the people that work and commitment
Plano, on Jul 27, 2021
There are many small things I have been noticing that are not well made or installed, and I do not know how to address the issues. They are not broken, but I expect better quality.
Plano, on Sep 05, 2019
The closing process was super smooth and the quality while not mind blowing is still quite decent
Plano, on Jul 03, 2021
[name removed] has been great helping me with any issue and resolving it quickly. He has done a great job!
Plano, TX, on Aug 04, 2021
Enjoyed the open and consistent communication. Disliked deceptive practices by affiliated title company.
Plano, on Dec 29, 2018
Modern technology built for the climate where we live.
Plano, on Apr 08, 2021
Quick responses from warranty team, but not thrilled with the items that needed warranty service. Gives me some concern long term
Plano, TX, on Aug 02, 2021
[name removed] was so helpful through this process. He is just amazing.
Plano, on Jan 16, 2021
On only had a couple of minor issues after move-in that were quickly resolved.
Plano, TX, on Aug 01, 2021
[name removed] was wonderful - very helpful and organized (this was my first solo home purchase). [name removed] was amazing and have done beautiful work - addressed punch list quickly and efficiently :) Overall SO PLEASED!!
Plano, TX, on Jun 18, 2021
Loved the people ([name removed] and [name removed] are wonderful) and the amount of transparency was appreciated and left little room for any bad surprises! We found a leak during the first walk through, and while it was thought to be fixed before the 2nd walk through, it has been found as a larger leak after moving in. It is being taken care of quickly now, which is appreciated. Small annoying things still exist like finding objects under the carpet as you start living in the space more. [name removed] was less satisfactory dealing with and understanding. Overall, I can't complain - it is a beautiful build and the process is down to a science here.
Plano, on Jun 23, 2020
I just recently submitted my first warranty job this month (06/2020). The warranty work is not yet complete, but so far the staff seems helpful
Plano, TX, on Mar 10, 2021
Constant communication and attention to detail from builder and sales team
Plano, on Dec 27, 2019
I had 2 warranty issues. The first was resolved. The second has been an on going issue since Sept. still not resolved. [name removed] real happy.
Plano, TX, on Mar 02, 2021
The ease of the whole process and the constant communication keeping me aware of everything.
Plano, on Dec 14, 2019
Warranty personnel respond promptly to my concerns and resolve the issue.
Plano, TX, on Jan 20, 2021
Liked how professional everyone was throughout the entire process and how they honored their commitments, and tried to find ways to make right on issues that came up.
Plano, on Dec 04, 2019
Every issue I had was taken care of in a timely matter.
Plano, TX, on Dec 07, 2020
Liked - attentive, patient, and informative sales guidance from [name removed]. Wonderful to work with and did many tours, answered questions to help comfort level. Last minute change to my closing amount from the lender (understandable due to backlog related to Covid but still a little frustrating to have the figures change morning of closing).
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, TX, on Aug 06, 2024
I really satisfied purchase process with CB JENI. [name removed] helped me anytime whenever I asked him a question.
Plano, TX, on Jun 24, 2024
[name removed] is very responsive and well take care of my questions and concerns. The process is very smooth.
Plano, TX, on Apr 02, 2024
Everything was on time and was explained to me. [name removed] and [name removed] make a great team!
Plano, TX, on Jul 13, 2022
I am very disappointed with the quality of the home. at the time of losing we addressed some of our concerns and they did resolve some. The one that was no addressed at all is the quality of the kitchen cabinets- they are all installed miss-aligned, not in just one directions, some are tilled up some down. I addressed it again at the 15 days walk. Also at at the first rain we had water coming down through the air vent. The construction manager promised will contact the installation crew, roof and HVAC. Nothing was done. I contacted him a couple of time via phone and he never answered back. very disappointed!!!
Plano, TX, on Jun 13, 2022
Miscommunication from the seller and builder from contract to move-in. Told me to reach out to a lender and then pushed back the completion date over a month. Then when completing walk orientation to blue tape issues everything fixed was done so poorly that I wished I didn't even have them fix it. After moving in my fan was on backorder and communication to get the fan installed was all last minute and very inconvenient. A few months after moving in, a water leak was discovered and the individual sent was quick to say it wasn't a build issue and tried to find ways to avoid fixing the problem.
Plano, TX, on Apr 29, 2022
Final touches are not clean - some paint residue - some door knobs are too tight/cannot lock
Plano, TX, on Mar 29, 2022
My salesman, [name removed] was always keeping me informed through the process of my home being built. The construction manager [name removed] walked me through and answered questions before and after the closing. [name removed] even followed up with problems or warranty issues I have run across and took care of it immediately. The only dislike I have was not being able to choose and pay for optional upgrades and selecting designs for my home. I also would of like to have other smart technology (Gas Stove which had to be substituted due to supply chain issues).
Plano, TX, on Dec 07, 2021
A lot of the challenges were beyond the control of CB Jeni (COVID). As a new homeowner, I do wish the financial process was a bit clearer. I felt that I had to constantly follow up and ensure that I was in the know… just for GreenBrick to sell my loan to another company within a month. Frustrating but I guess business is business. Overall, I’m happy with my home and the equity that I have.
Plano, TX, on Aug 04, 2021
Enjoyed the open and consistent communication. Disliked deceptive practices by affiliated title company.
Plano, TX, on Aug 02, 2021
[name removed] was so helpful through this process. He is just amazing.
Plano, TX, on Aug 01, 2021
[name removed] was wonderful - very helpful and organized (this was my first solo home purchase). [name removed] was amazing and have done beautiful work - addressed punch list quickly and efficiently :) Overall SO PLEASED!!
Plano, TX, on Jun 18, 2021
Loved the people ([name removed] and [name removed] are wonderful) and the amount of transparency was appreciated and left little room for any bad surprises! We found a leak during the first walk through, and while it was thought to be fixed before the 2nd walk through, it has been found as a larger leak after moving in. It is being taken care of quickly now, which is appreciated. Small annoying things still exist like finding objects under the carpet as you start living in the space more. [name removed] was less satisfactory dealing with and understanding. Overall, I can't complain - it is a beautiful build and the process is down to a science here.
Plano, TX, on Mar 10, 2021
Constant communication and attention to detail from builder and sales team
Plano, TX, on Mar 02, 2021
The ease of the whole process and the constant communication keeping me aware of everything.
Plano, TX, on Jan 20, 2021
Liked how professional everyone was throughout the entire process and how they honored their commitments, and tried to find ways to make right on issues that came up.
Plano, TX, on Dec 07, 2020
Liked - attentive, patient, and informative sales guidance from [name removed]. Wonderful to work with and did many tours, answered questions to help comfort level. Last minute change to my closing amount from the lender (understandable due to backlog related to Covid but still a little frustrating to have the figures change morning of closing).
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, on Nov 27, 2024
I like the experience communicating with the warranty related person. The warranty manager is very responsible for the work and willing to help out on all my issues. Thanks for the patience and efforts!
Plano, on Nov 17, 2024
I am very grateful for the due diligence and care that CB Jeni has provided being a new homeowner. I would like to immensely thank [name removed]. [name removed] has been able to assist me since Day 1 and has made this journey way more smoother and easier than expected. [name removed] is not only open to finding solutions to the problem, but more so very consistent in his approach and consistent search for satisfaction. Every time I put in a request, have a question - [name removed] has been there to help. He is certainly the most reliable person I have worked with and one that I truly am grateful knowing that if there is an issue I can count on him. So thank you [name removed] for being efficient and diligent with your work but raising the level of customer experience and satisfaction.
Plano, on Jul 28, 2024
Our AC water drain pipe was installed wrong, and the water drips outside the house during summer. We were not sure if that's an issue until [name removed] from the homes warranty department happened to pass by our home and he noticed the problem and contacted us immediately. We were able to get it fixed the next day. Thank you so much [name removed]!
Plano, on Oct 12, 2022
Submitted warranty request on June 2022 and have been dealing with the same issue as mentioned in previous review. For months the people handling the warranty sent me around in circles and started to ignore me. For weeks did not have any substantial contact with warranty individual. Strictly texts and would selectively ignore my requests to speak to his supervisor. Called the warranty office and could not reach anybody for a few days. Left voice mails and never received an answer back. Called back a week later and still unable to reach anybody. Decided to block my caller ID and see if [name removed] reach anybody and with the blocked ID was able to get an answer but hung up. Called back without blocking my ID and was unable to reach anybody. Obvious phone screening was happening. Our warranty individual stated on different occasions that they were extremely confident the window will no longer leak without being able to give any clear information on what was done to prevent the leaking. Fortunately several days later there was rain and it leaked again without fail. After telling our warranty individual it leaked again, he attempted to get the dry wall fixed and suggested to monitor instead of finding the root cause of the leak. Rain isn't expected to happen any time soon so I refused this suggestion and asked if we could arrange some days dedicated to finding the cause. He then began to ignore my request to speak to him or his manager. No response was received from him until I was able to get in touch with the director. It has been almost half a year and I still have a leaky window. I will soon be out of my 1 year warranty which is what the warranty team probably wants so they can refuse to fix it.
Plano, on Jul 27, 2022
[name removed] house warranty and construction manager ([name removed]) were very professional with me. I was taken care of immediately the first time. The salesman ([name removed]) was great to work with. He is very professional and honest. The only thing is I wish they let paint for the trim and doors. The paint still comes off the doors (pantry or closet doors) when they have been closed for a while. Even though the AC is on but have not come on downstairs because the cold air sinks, the doors stick close and when you open them it peels off the paint.
Plano, on Jun 30, 2022
I liked that the builder was responsive to my needs but disliked that they couldn’t do much about any of the fixes that were “appearance” issues
Plano, on Oct 19, 2021
I haven't taken advantage of the warranty services yet, but customer care and experience through [name removed] have been overly exceptional. He really feels like he cares about us and his communication is excellent in making me feel safe and taken care of.
Plano, on Jul 27, 2021
There are many small things I have been noticing that are not well made or installed, and I do not know how to address the issues. They are not broken, but I expect better quality.
Plano, on Jul 03, 2021
[name removed] has been great helping me with any issue and resolving it quickly. He has done a great job!
Plano, on Apr 08, 2021
Quick responses from warranty team, but not thrilled with the items that needed warranty service. Gives me some concern long term
Plano, on Jan 16, 2021
On only had a couple of minor issues after move-in that were quickly resolved.
Plano, on Jun 23, 2020
I just recently submitted my first warranty job this month (06/2020). The warranty work is not yet complete, but so far the staff seems helpful
Plano, on Dec 27, 2019
I had 2 warranty issues. The first was resolved. The second has been an on going issue since Sept. still not resolved. [name removed] real happy.
Plano, on Dec 14, 2019
Warranty personnel respond promptly to my concerns and resolve the issue.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Plano, on Mar 06, 2023
The people who work for CB Jeni generally dismiss me as an owner. Since closing to the issue with my leaking window, I haven’t been treated with respect or taken seriously. I have also experienced unprofessionalism in addition to being ignored.
Plano, on Dec 31, 2022
Being in my home almost a year now, I like the area, quality of the workmanship is very satisfied except now that the home has settled and being here through 4 seasons the workmanship of the flooring upstairs is poor. The carpet and padding is not considered a very good upgrade that was suppose to have been an included upgrade. 1) When you walk on the carpet your foot can feel sinkage the pad (which is suppose to be a 5 inches) to the flooring underneath. 2) When walking on carpet in numerous areas it makes loud popping/cracking sounds. 3) You can see lines in the carpet where they were joined together Instead of one continuous cut when it was laid out (for example my hallway).. 4) On the staircase I have stepped on the nails of the boarding that holds down the carpet.
Plano, on Dec 02, 2021
I have no dislikes only likes. They were great throughout the whole process and my home has been great!
Plano, on Jun 10, 2021
The more we air in our house we see more and more the quality flaws. Stuff we didn’t initially see when going through walkthrough but items we felt maybe wasn’t worth calling attention to. For example about a third to forty percent of our baseboard don’t match up. There’s couple of gaps in the sheet rock etc. ventilation over the stove hasn’t been good with the smoke alarm going off all the time. We put in a ticket for it back within the first three months but never heard back and have talked to neighbors that have the same issues. I giess compared to the Cambridge homes next to our townhouse are less per square foot than our townhouse so I would have expected at least the same quality of those home’s. [name removed] trying to be negative but answering why I would hesitate to recommend. Overall we’re pleased with the location and how we’ve settled in to the new place.
Plano, on Jun 01, 2021
The design and quality of my home meet my high expectations.
Plano, on Jan 23, 2020
handled personal situation with ease and was very understanding
Plano, on Jan 14, 2020
The whole team was very helpful and professional with the process.
Plano, on Sep 08, 2019
The professionalism of the people that work and commitment
Plano, on Sep 05, 2019
The closing process was super smooth and the quality while not mind blowing is still quite decent