Top Homebuilder Ratings & Reviews

CB JENI Homes

Heritage Creekside

81 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.6

Community Profile

Heritage Creekside



Upscale Townhomes

Heritage Creekside is conveniently located in the booming city of Plano near HWY 75, George Bush Tollway, and DNT – you will love the urban feeling of being so close to the city and the modern designs!

Families can expect a great education for their children at Plano Independent School District. Multiple corporate headquarters, shopping and dining are just minutes away on HWY 75 & George Bush Tollway – Heritage Creekside is your next stop for a beautiful townhome! CB JENI features two-story townhomes in Heritage Creekside ranging from 1,883-2,070 sqft. With brick and stucco exteriors, and luxurious inside finishes, this community is sure to impress!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Plano, on Oct 18, 2019

Salesman was very prompt in addressing issues

4.6
Verified Homeowner
Plano, on Oct 09, 2019

Items were taken care of by each appropriate vendor.

4.2
Verified Homeowner
Plano, on Sep 08, 2019

The professionalism of the people that work and commitment

3.7
Verified Homeowner
Plano, on Sep 05, 2019

The closing process was super smooth and the quality while not mind blowing is still quite decent

3.1
Verified Homeowner
Plano, on Sep 02, 2019

[removed] was always available to let us in

4.1
Verified Homeowner
Plano, on Aug 31, 2019

[removed] was amazing and [removed] was as well. [removed] was always available and answered any questions asap and [removed] explained everything within the house very thoroughly

5.0
Verified Homeowner
Plano, on Aug 27, 2019

Everything was fast and straight forward

4.9
Verified Homeowner
Plano, on Aug 22, 2019

very smooth and flexible

5.0
Verified Homeowner
Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Homeowner
Plano, on Jul 31, 2019

I worked with [removed] during my sale and she was fantastic. The builders, [removed] and [removed], did a great job throughout my walk throughs and everyone was open and friendly, even when we came upon issues.

4.2
Verified Homeowner
Plano, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Homeowner
Plano, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Homeowner
Plano, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Homeowner
Plano, on Jun 12, 2019

Responsiveness

5.0
Verified Homeowner
Plano, on Jun 07, 2019

Quick to respond to requests.

4.8
Verified Homeowner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Homeowner
Plano, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Homeowner
Plano, on Jun 02, 2019

It’s easy to schedule

4.0
Verified Homeowner
Plano, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Homeowner
Plano, on Apr 28, 2019

The first meeting was the best. We had good experience and had high expectations but were left down starting the first day of the closing on 06/15/2018.

1.7
Verified Homeowner
Plano, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Homeowner
Plano, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Homeowner
Plano, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Homeowner
Plano, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Homeowner
Plano, on Apr 01, 2019

N/A

4.8
Verified Homeowner
Plano, on Feb 27, 2019

Typically, it has been very easy to get requests handled quickly. Everyone is very friendly and accommodating.

4.5
Verified Homeowner
Plano, on Feb 21, 2019

The best experience is through purchasing the home before closing.

3.2
Verified Homeowner
Plano, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Homeowner
Plano, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Homeowner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Homeowner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Homeowner
Plano, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Homeowner
Plano, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Homeowner
Plano, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Homeowner
Plano, on Dec 04, 2018

Designing the house at the design center.

4.5
Verified Homeowner
Plano, on Oct 30, 2018

The friendly staff with a no pressure sale.

4.3
Verified Homeowner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Homeowner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Homeowner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Homeowner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Plano, on Sep 02, 2019

[removed] was always available to let us in

4.1
Verified Homeowner
Plano, on Aug 31, 2019

[removed] was amazing and [removed] was as well. [removed] was always available and answered any questions asap and [removed] explained everything within the house very thoroughly

5.0
Verified Homeowner
Plano, on Aug 27, 2019

Everything was fast and straight forward

4.9
Verified Homeowner
Plano, on Aug 22, 2019

very smooth and flexible

5.0
Verified Homeowner
Plano, on Jul 30, 2019

The customer satisfaction and support that we received from our sales manager [removed] was outstanding! Definitely made a few stressful times along the way easier to handle because he went over and beyond expectation to make sure all of our concerns were addressed.

4.5
Verified Homeowner
Plano, on Jul 13, 2019

Communication with salesman, builder, and everyone involves was second to none

4.9
Verified Homeowner
Plano, on Jun 18, 2019

[removed] was very efficient

4.7
Verified Homeowner
Plano, on Jun 05, 2019

Updates and people working with me are available to answer questions

4.9
Verified Homeowner
Plano, on May 31, 2019

Simple, thorough, friendly/helpful/accommodating

4.9
Verified Homeowner
Plano, on Apr 23, 2019

Deadlines met and quality of finish out

5.0
Verified Homeowner
Plano, on Apr 18, 2019

Our entire experience was amazing and so smooth and painless.

5.0
Verified Homeowner
Plano, on Apr 09, 2019

The sales staff was very friendly and accommodating. I enjoyed working with them throughout the process.

4.3
Verified Homeowner
Plano, on Apr 08, 2019

[removed], [removed](construction), and [removed](construction) has made this process very smooth. They were nice and easy to work with and also communicated well. They were very helpful with keeping me updated and answering any questions that I had. Even after I had moved in they are still very helpful with any questions I had. Also the townhome looks great so major kudos to the [removed]/[removed] and their team!

5.0
Verified Homeowner
Plano, on Jan 30, 2019

Very quick and friendly assistance with everything

4.8
Verified Homeowner
Plano, on Jan 21, 2019

Working with [removed] was amazing. She was so attentive and on top of everything.

5.0
Verified Homeowner
Plano, on Dec 18, 2018

The professionalism, communication and great customer service I received from property manager and builders

4.7
Verified Homeowner
Plano, on Dec 17, 2018

The sales and builder staff.

5.0
Verified Homeowner
Plano, on Dec 08, 2018

The builder cares about the buyer. The seller was great as well

4.5
Verified Homeowner
Plano, on Dec 04, 2018

Designing the house at the design center.

4.5
Verified Homeowner
Plano, on Oct 30, 2018

The friendly staff with a no pressure sale.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Plano, on Oct 18, 2019

Salesman was very prompt in addressing issues

4.6
Verified Homeowner
Plano, on Oct 09, 2019

Items were taken care of by each appropriate vendor.

4.2
Verified Homeowner
Plano, on Aug 15, 2019

in-person introduction

5.0
Verified Homeowner
Plano, on Jun 12, 2019

Responsiveness

5.0
Verified Homeowner
Plano, on Jun 07, 2019

Quick to respond to requests.

4.8
Verified Homeowner
Plano, on Jun 07, 2019

They come quickly when I called

5.0
Verified Homeowner
Plano, on Jun 02, 2019

It’s easy to schedule

4.0
Verified Homeowner
Plano, on Apr 01, 2019

N/A

4.8
Verified Homeowner
Plano, on Feb 27, 2019

Typically, it has been very easy to get requests handled quickly. Everyone is very friendly and accommodating.

4.5
Verified Homeowner
Plano, on Jan 06, 2019

excellent!!!

5.0
Verified Homeowner
Plano, on Oct 07, 2018

They provided excellent service and the quality of work was superb.

5.0
Verified Homeowner
Plano, on Sep 24, 2018

Very friendly and helpful.

5.0
Verified Homeowner
Plano, on Sep 08, 2018

Response rate and promptness is good

4.7
Verified Homeowner
Plano, on Jun 01, 2018

their responsiveness and commitment to follow up to ensure all warranty issues were resolved

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Plano, on Sep 08, 2019

The professionalism of the people that work and commitment

3.7
Verified Homeowner
Plano, on Sep 05, 2019

The closing process was super smooth and the quality while not mind blowing is still quite decent

3.1
Verified Homeowner
Plano, on Jul 31, 2019

I worked with [removed] during my sale and she was fantastic. The builders, [removed] and [removed], did a great job throughout my walk throughs and everyone was open and friendly, even when we came upon issues.

4.2
Verified Homeowner
Plano, on Apr 28, 2019

The first meeting was the best. We had good experience and had high expectations but were left down starting the first day of the closing on 06/15/2018.

1.7
Verified Homeowner
Plano, on Feb 21, 2019

The best experience is through purchasing the home before closing.

3.2
Verified Homeowner
Plano, on Dec 29, 2018

Modern technology built for the climate where we live.

4.2
Verified Homeowner