Top Homebuilder Ratings & Reviews

CB JENI Homes

Reserve On Parker

68 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.7

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

Reserve on Parker



Upscale Townhomes

Our model is now open. Come tour our new product in The Reserve on Parker in Carrollton. This quaint community on Parker Road is the perfect location for commuters with easy access to major roadways. Top restaurants, shopping and entertainment are just a short drive away.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Carrollton, on Sep 24, 2019

Good sale representative [removed].

3.8
Verified Homeowner
Carrollton, on Sep 16, 2019

[removed] did a fabulous job reflecting patience, professionalism, yet encouraged a proper sense of urgency. Pre walk through by [removed] and [removed] was great! Both were very professional, ensured my understanding in a highly respectful way.

4.6
Verified Homeowner
Carrollton, on Aug 26, 2019

The on-site sales person, [removed], was amazing every step of the way.

5.0
Verified Homeowner
Carrollton, on Aug 22, 2019

builders ([removed] and [removed]) and sales agent ([removed]) kept me in the loop, quick responses and follow through

3.9
Verified Homeowner
Carrollton, on Aug 22, 2019

[removed] is great. Easy to work with and always available to address our concerns.

4.6
Verified Homeowner
Carrollton, on Aug 08, 2019

Solid construction

4.4
Verified Homeowner
Carrollton, on Aug 06, 2019

The sales team and the build team. They were very nice, answered all questions, and went above and beyond to make this a good experience.

4.8
Verified Homeowner
Carrollton, on Aug 04, 2019

Professionalism shown by the sales agent the contractors coordinators

4.9
Verified Homeowner
Carrollton, on Jul 30, 2019

[removed] and [removed] have been great in making sure the things that needed to be addressed got were resolved in a timely manner.

4.6
Verified Homeowner
Carrollton, on Jul 30, 2019

The friendliness and professionalism of [removed]. He’s a great sales manager. I’m an out of town buyer and he sent me pictures of the house every week as it was being built. From April - June, each week, I was able to count on the photos. Excellent service!

5.0
Verified Homeowner
Carrollton, on Jul 04, 2019

We appreciated the open communication throughout the process.

5.0
Verified Homeowner
Carrollton, on Jun 30, 2019

From the community sales rep and the construction manager I was met with rudeness and indifference! I seriously considered backing out of my contract with CB Jeni and just lose my money. I did not have a good experience. The warranty service has been good and [removed] is friendly and responsive. I’m very upset at the quality of the kitchen cabinets and the fact that they spray painted the inside hinges sloppy. There is no sheen to the cabinet and bc of no pulls or knobs the cabinets stain easy. The interior work was sloppy and I really feel duped into thinking I was buying a luxury townhouse. There are no soft closed drawers! I should have bought a Meritage home instead. I have talked to many of my neighbors and they feel the same way about service and quality. I will NEVER buy a CB Jeni home and will NEVER recommend you all to any of my family or friends. Very disappointed! The grass looks horrible on Ratter lane townhomes. The fact that I have a cheap shower pan and not tiled - you can not call yourselves builders of luxury townhomes. So deceptive!

3.7
Verified Homeowner
Carrollton, on Jun 25, 2019

[removed] is Awesome, I loved the Design of my house, the Lighting/ventilation it brings, the space is well used and Closets are better than what other Builders are giving. Though I have to say compared to my model some others with same Sq Ft have good Closet and pantry space.

4.3
Verified Homeowner
Carrollton, on Jun 10, 2019

Marketing part was enticing and reason why we bought the home.[removed] is prompt in coming to home to check the issue. Yet, we need action on what I've raised.

3.4
Verified Homeowner
Carrollton, on Jun 04, 2019

the entire process, especially for a first time home buyer, was explained very thoroughly which helped out a lot for us. Very organized process and always met with courteous staff and builders.

4.9
Verified Homeowner
Carrollton, on May 31, 2019

Constant updates

4.9
Verified Homeowner
Carrollton, on May 29, 2019

Friendliness and helpfulness of the property sales manager ([removed]). The effort the builder ([removed]) took to ensure I was happy in my home and everything is meeting expectations.

4.8
Verified Homeowner
Carrollton, on May 21, 2019

We didn't design the home in which we live/purchased, but the home seems to be of very good quality and the design of this home is what we were looking for: different.

4.2
Verified Homeowner
Carrollton, on May 14, 2019

How easy it was for me to complete each step and the proactiveness of CB Jeni in providing me information and managing the process.

4.8
Verified Homeowner
Carrollton, on May 11, 2019

[removed] is always on his feet to help on any issues that come up. Loving the home and makes me very happy to be here.

5.0
Verified Homeowner
Carrollton, on May 07, 2019

It was very quick and organized

5.0
Verified Homeowner
Carrollton, on May 04, 2019

My purchase experience was horrible! It started with the face of your company, the sales rep or associate at the model home. Very unprofessional, very loud, rude...etc.to myself and my Real Estate Agents. The construction manger/project manager started off good, but when I asked to many questions seemed very short, acted as if I was inconveniencing him. I will never buy another home from CB Jeni the way I was treated. The only person who convinced me to buy was [removed]. You all should take a lesson from her in how you treat your buyers and potential buyers.

2.8
Verified Homeowner
Carrollton, on Apr 16, 2019

Everyone was very helpful and friendly.

3.8
Verified Homeowner
Carrollton, on Mar 01, 2019

The relationship with the sales office and the builder

4.7
Verified Homeowner
Carrollton, on Feb 24, 2019

Quick to reply to requests when submitted

4.2
Verified Homeowner
Carrollton, on Feb 19, 2019

They are friendly and take good care of us.

4.7
Verified Homeowner
Carrollton, on Feb 13, 2019

[removed] took time to accompany us in multiple models before we can make our decision, that's good customer service. [removed] the construction manager never left a stone unturned to show us the whole house and each features.

5.0
Verified Homeowner
Carrollton, on Feb 02, 2019

My sales lady [removed] was wonderful to work with. [removed] was always available to answer my questions. She was insightful on her knowledge in real estate. She has excellent communication skills and kept me updated on the build process. I ended using one of the lenders she recommended as well.

5.0
Verified Homeowner
Carrollton, on Dec 12, 2018

The response time in scheduling and service completion.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Carrollton, on Sep 24, 2019

Good sale representative [removed].

3.8
Verified Homeowner
Carrollton, on Sep 16, 2019

[removed] did a fabulous job reflecting patience, professionalism, yet encouraged a proper sense of urgency. Pre walk through by [removed] and [removed] was great! Both were very professional, ensured my understanding in a highly respectful way.

4.6
Verified Homeowner
Carrollton, on Aug 26, 2019

The on-site sales person, [removed], was amazing every step of the way.

5.0
Verified Homeowner
Carrollton, on Aug 22, 2019

builders ([removed] and [removed]) and sales agent ([removed]) kept me in the loop, quick responses and follow through

3.9
Verified Homeowner
Carrollton, on Aug 22, 2019

[removed] is great. Easy to work with and always available to address our concerns.

4.6
Verified Homeowner
Carrollton, on Aug 06, 2019

The sales team and the build team. They were very nice, answered all questions, and went above and beyond to make this a good experience.

4.8
Verified Homeowner
Carrollton, on Aug 04, 2019

Professionalism shown by the sales agent the contractors coordinators

4.9
Verified Homeowner
Carrollton, on Jul 30, 2019

The friendliness and professionalism of [removed]. He’s a great sales manager. I’m an out of town buyer and he sent me pictures of the house every week as it was being built. From April - June, each week, I was able to count on the photos. Excellent service!

5.0
Verified Homeowner
Carrollton, on Jul 04, 2019

We appreciated the open communication throughout the process.

5.0
Verified Homeowner
Carrollton, on Jun 25, 2019

[removed] is Awesome, I loved the Design of my house, the Lighting/ventilation it brings, the space is well used and Closets are better than what other Builders are giving. Though I have to say compared to my model some others with same Sq Ft have good Closet and pantry space.

4.3
Verified Homeowner
Carrollton, on Jun 04, 2019

the entire process, especially for a first time home buyer, was explained very thoroughly which helped out a lot for us. Very organized process and always met with courteous staff and builders.

4.9
Verified Homeowner
Carrollton, on May 31, 2019

Constant updates

4.9
Verified Homeowner
Carrollton, on May 29, 2019

Friendliness and helpfulness of the property sales manager ([removed]). The effort the builder ([removed]) took to ensure I was happy in my home and everything is meeting expectations.

4.8
Verified Homeowner
Carrollton, on May 14, 2019

How easy it was for me to complete each step and the proactiveness of CB Jeni in providing me information and managing the process.

4.8
Verified Homeowner
Carrollton, on May 07, 2019

It was very quick and organized

5.0
Verified Homeowner
Carrollton, on May 04, 2019

My purchase experience was horrible! It started with the face of your company, the sales rep or associate at the model home. Very unprofessional, very loud, rude...etc.to myself and my Real Estate Agents. The construction manger/project manager started off good, but when I asked to many questions seemed very short, acted as if I was inconveniencing him. I will never buy another home from CB Jeni the way I was treated. The only person who convinced me to buy was [removed]. You all should take a lesson from her in how you treat your buyers and potential buyers.

2.8
Verified Homeowner
Carrollton, on Apr 16, 2019

Everyone was very helpful and friendly.

3.8
Verified Homeowner
Carrollton, on Mar 01, 2019

The relationship with the sales office and the builder

4.7
Verified Homeowner
Carrollton, on Feb 13, 2019

[removed] took time to accompany us in multiple models before we can make our decision, that's good customer service. [removed] the construction manager never left a stone unturned to show us the whole house and each features.

5.0
Verified Homeowner
Carrollton, on Feb 02, 2019

My sales lady [removed] was wonderful to work with. [removed] was always available to answer my questions. She was insightful on her knowledge in real estate. She has excellent communication skills and kept me updated on the build process. I ended using one of the lenders she recommended as well.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Carrollton, on Jun 30, 2019

From the community sales rep and the construction manager I was met with rudeness and indifference! I seriously considered backing out of my contract with CB Jeni and just lose my money. I did not have a good experience. The warranty service has been good and [removed] is friendly and responsive. I’m very upset at the quality of the kitchen cabinets and the fact that they spray painted the inside hinges sloppy. There is no sheen to the cabinet and bc of no pulls or knobs the cabinets stain easy. The interior work was sloppy and I really feel duped into thinking I was buying a luxury townhouse. There are no soft closed drawers! I should have bought a Meritage home instead. I have talked to many of my neighbors and they feel the same way about service and quality. I will NEVER buy a CB Jeni home and will NEVER recommend you all to any of my family or friends. Very disappointed! The grass looks horrible on Ratter lane townhomes. The fact that I have a cheap shower pan and not tiled - you can not call yourselves builders of luxury townhomes. So deceptive!

3.7
Verified Homeowner
Carrollton, on Jun 10, 2019

Marketing part was enticing and reason why we bought the home.[removed] is prompt in coming to home to check the issue. Yet, we need action on what I've raised.

3.4
Verified Homeowner
Carrollton, on May 11, 2019

[removed] is always on his feet to help on any issues that come up. Loving the home and makes me very happy to be here.

5.0
Verified Homeowner
Carrollton, on Feb 24, 2019

Quick to reply to requests when submitted

4.2
Verified Homeowner
Carrollton, on Feb 19, 2019

They are friendly and take good care of us.

4.7
Verified Homeowner
Carrollton, on Dec 12, 2018

The response time in scheduling and service completion.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Carrollton, on Aug 08, 2019

Solid construction

4.4
Verified Homeowner
Carrollton, on Jul 30, 2019

[removed] and [removed] have been great in making sure the things that needed to be addressed got were resolved in a timely manner.

4.6
Verified Homeowner
Carrollton, on May 21, 2019

We didn't design the home in which we live/purchased, but the home seems to be of very good quality and the design of this home is what we were looking for: different.

4.2
Verified Homeowner