Top Homebuilder Ratings & Reviews

CB JENI Homes

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29 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

5.0

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Community Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Jun 29, 2021

The entire experience was incredible. [name removed] and [name removed] are an excellent team and truly know how to provide exceptional customer service.

4.7
Verified Homeowner
Mckinney, on Jul 02, 2021

[name removed] has been the best when it comes to assisting me with any issues that occurred. I had to contact the HVAC company about an issue and the problem was fixed within 24hrs.

5.0
Verified Homeowner
Mckinney, on Jan 04, 2022

Overall quality of home. Personnel was pleasant to work with.

4.2
Verified Homeowner
Mckinney, TX, on Apr 21, 2021

Nothing

4.8
Verified Homeowner
Mckinney, on May 28, 2021

Need regular update on how to maintain your home

3.7
Verified Homeowner
Mckinney, on Dec 02, 2021

The Sales and Construction managers were great at keeping me informed during the building process.

4.8
Verified Homeowner
Mckinney, on Mar 02, 2021

Warranty issues were handled well and somewhat fast.

4.7
Verified Homeowner
Mckinney, TX, on Apr 05, 2021

I was not pleased with my interactions with the lender (Green Brick) but everyone else with [name removed] has been great!!

4.5
Verified Homeowner
Mckinney, on Dec 01, 2021

The situation with the HOA has been unpleasant. They haven’t really delivered on what was promised, there was a disconnect in communication from CB Jeni as to what to expect from the HOA.

3.8
Verified Homeowner
Mckinney, on Feb 02, 2021

Timely coordination and communication was the highlight and I really appreciate that. Quality of the home, few minor aspects could have been taken care well vs us finding out later.

3.7
Verified Homeowner
Mckinney, TX, on Mar 08, 2021

[name removed] [name removed]-Sales Manager made my home buying experience a great one. She kept me posted on the progress of the build and [name removed]-Construction Manager ensure any issues found were address quickly.

5.0
Verified Homeowner
Mckinney, on Nov 30, 2021

What's up with not covering exterior damage anymore? I also heard you guys are trying to increase HOA dues? If you are covering less, what make you think increase HOA fees is a good idea? Moreover, if less items are being covered, shouldn't the HOA fee be decreased?

3.6
Verified Homeowner
Mckinney, on Dec 02, 2020

[name removed] was very responsive to all my requests and did an amazing job with her follow up. I’m a very happy homeowner and love my new home!

5.0
Verified Homeowner
Mckinney, TX, on Mar 06, 2021

The entire experience went so smoothly and stress free.

4.7
Verified Homeowner
Mckinney, on Aug 02, 2021

Great service and quality

4.9
Verified Homeowner
Mckinney, on Dec 02, 2020

They meet the requests in a reasonable time period with acceptable amounts of communication.

4.1
Verified Homeowner
Mckinney, TX, on Mar 03, 2021

I had the most pleasure working with [name removed] as she's very professional, quick, always responsive and very easy to work with. She's an asset to CBJeni and she should be recognized and rewarded for excellent home buying experience.

3.9
Verified Homeowner
Mckinney, on May 02, 2021

They kept me appraised of the progress during home building, which I loved.

4.6
Verified Homeowner
Mckinney, on Dec 01, 2020

I’ve not had to submit a lot but the response was definitely delayed or non-existent. Once I got a response, I was very satisfied with the work. I had to follow up on a couple of submissions and ended up having to resubmit a service request.

4.3
Verified Homeowner
Mckinney, TX, on Jan 11, 2021

All are good. Both sale person and builder very friendly and professional

5.0
Verified Homeowner
Mckinney, on Jan 22, 2021

Great experience with the sales team and the production/construction team. The home is well insulated and a pure joy to live in.

4.8
Verified Homeowner
Mckinney, on Aug 25, 2020

When an issue comes up it has been quickly resolved.

5.0
Verified Homeowner
Mckinney, on Dec 30, 2020

Very smooth and easy process. They gave me access to the property a few times before I really owned it to make sure I was satisfied. Everyone was very friendly and helpful.

4.7
Verified Homeowner
Mckinney, TX, on Jan 04, 2021

There were some delays, however I was kept informed about what was happening the entire time.

4.9
Verified Homeowner
Mckinney, on Jul 31, 2020

Everything I have requested even after closing has been taken care of. Minor things that were missed in the blue tape walk through that really could only be discovered by living in the home were brought to the attention of CB Jeni employees and fixed promptly.

5.0
Verified Homeowner
Mckinney, TX, on Nov 02, 2020

This was one of the easiest and stress free processes from beginning to end. I was updated in a timely matter of the progress and what to expect next. I looked forward to the weekly update call from [name removed] and Bry. The walk through was a breeze. Most of the items that needed addressing were already blue taped and pointed out ahead of time. All of the items were taken care of by the time I did my final walk through. The only thing I didn't like was the carpet selection. My original selection was on backorder and I was asked to make another selection from samples close to my original selection of bufftone. Bufftone was a creamy beige color. I chose the color oatmeal from one of the online samples presented to me. When I saw the actual carpet installed it appeared gray to me. I questioned it at the walk through but there was not much to be done considering closing was just 2 days away. I'm not in love with the gray carpet because it doesn't flow with the beige/earthtone theme planned throughout the home. I'm learning to live with it because everything else is absolutely perfect and outweighs the disappointing carpet selection.

4.9
Verified Homeowner
Mckinney, on Dec 03, 2020

Some of the fixtures were a bit cheap. My wife would have preferred a small porch. Then there was problems with the hot water heater, mortar at the door, and hairline cracks on the garage floor.

4.5
Verified Homeowner
Mckinney, on Apr 02, 2020

I appreciate the quick responses via email, ability to set up a face to face meeting, and friendly personnel. As a first time home owner, I find a lot of comfort in this.

4.9
Verified Homeowner
Mckinney, on Sep 09, 2020

The staff was very kind and helpful. I felt very comfortable purchasing my first home through CB Jeni.

4.6
Verified Homeowner
Mckinney, TX, on Nov 01, 2020

Great community manager and builder manager

4.9
Verified Homeowner
Mckinney, on Mar 14, 2020

NA

5.0
Verified Homeowner
Mckinney, on May 13, 2020

Friendly

4.3
Verified Homeowner
Mckinney, TX, on Sep 21, 2020

The house overall is good.

4.5
Verified Homeowner
Mckinney, on Nov 09, 2019

[name removed] is amazing! She is very responsive and always follows up. She has even followed up in person to ensure my warranty issue was resolved to my expectation.

4.5
Verified Homeowner
Mckinney, on Feb 06, 2020

attentive staff

4.2
Verified Homeowner
Mckinney, TX, on Aug 09, 2020

I liked the update and direct contact with the builder. He accommodated our move in a schedule by advancing the build time when they incurred weather delays. Very happy with the responsiveness of both the sales person and builder.

4.6
Verified Homeowner
Mckinney, TX, on Aug 05, 2020

Everything was great

4.8
Verified Homeowner
Mckinney, TX, on Aug 01, 2020

I liked the weekly communications

5.0
Verified Homeowner
Mckinney, TX, on Jul 31, 2020

They were great with communication, providing updates to the build process and very quick to respond to my questions.

4.9
Verified Homeowner
Mckinney, TX, on Jul 30, 2020

We enjoyed working with the sales representative, [name removed]. She has a bubbly personality, was always courteous, and provided for accommodations wherever CB Jeni's decision-makers would allow her to. From the provisional contract signing, to the walk-thrus, to final contract signing, and ultimately the move-in, were all pleasant experiences regardless of any corrections that needed to be made throughout the process. [name removed]'s turnaround times for important answers concerning the contract's language was also swift and precise. Though the whole process was tedious in hindsight, as buying a home is never a walk in the park, we'd have no problem taking that walk again with [name removed]. [:-)]...

4.6
Verified Homeowner
Mckinney, TX, on Jul 07, 2020

It was time consuming working with the mortgage company recommended (Green Brick). They were not very efficient. The refrigerator that was included in the purchase price was damaged and still has not been replaced. [name removed] and [name removed] have been easy to work with.

4.1
Verified Homeowner
Mckinney, TX, on Jun 16, 2020

If I would give CB Jeni less than one star, I would do: first when we arrived, the contractors were so careless that they broke the fibers from the internet providers... and that’s no contractors’ fault, but CBJeni’s fault, as the one who decided what the contractors do, are the CB Jeni management team. Second, some electric outlets were not working at all: the electrician found that the contractors cut the cables. Third, master bedroom’s windows are completely out of shape, that makes almost impossible to close/open. I have never been people so careless for the quality of the product they are selling.

4.2
Verified Homeowner
Mckinney, TX, on Jun 02, 2020

Keep us informed

5.0
Verified Homeowner
Mckinney, TX, on Apr 29, 2020

[name removed] & [name removed] were very professional and cordial. They took care of everything needed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Jun 29, 2021

The entire experience was incredible. [name removed] and [name removed] are an excellent team and truly know how to provide exceptional customer service.

4.7
Verified Homeowner
Mckinney, TX, on Apr 21, 2021

Nothing

4.8
Verified Homeowner
Mckinney, TX, on Apr 05, 2021

I was not pleased with my interactions with the lender (Green Brick) but everyone else with [name removed] has been great!!

4.5
Verified Homeowner
Mckinney, TX, on Mar 08, 2021

[name removed] [name removed]-Sales Manager made my home buying experience a great one. She kept me posted on the progress of the build and [name removed]-Construction Manager ensure any issues found were address quickly.

5.0
Verified Homeowner
Mckinney, TX, on Mar 06, 2021

The entire experience went so smoothly and stress free.

4.7
Verified Homeowner
Mckinney, TX, on Mar 03, 2021

I had the most pleasure working with [name removed] as she's very professional, quick, always responsive and very easy to work with. She's an asset to CBJeni and she should be recognized and rewarded for excellent home buying experience.

3.9
Verified Homeowner
Mckinney, TX, on Jan 11, 2021

All are good. Both sale person and builder very friendly and professional

5.0
Verified Homeowner
Mckinney, TX, on Jan 04, 2021

There were some delays, however I was kept informed about what was happening the entire time.

4.9
Verified Homeowner
Mckinney, TX, on Nov 02, 2020

This was one of the easiest and stress free processes from beginning to end. I was updated in a timely matter of the progress and what to expect next. I looked forward to the weekly update call from [name removed] and Bry. The walk through was a breeze. Most of the items that needed addressing were already blue taped and pointed out ahead of time. All of the items were taken care of by the time I did my final walk through. The only thing I didn't like was the carpet selection. My original selection was on backorder and I was asked to make another selection from samples close to my original selection of bufftone. Bufftone was a creamy beige color. I chose the color oatmeal from one of the online samples presented to me. When I saw the actual carpet installed it appeared gray to me. I questioned it at the walk through but there was not much to be done considering closing was just 2 days away. I'm not in love with the gray carpet because it doesn't flow with the beige/earthtone theme planned throughout the home. I'm learning to live with it because everything else is absolutely perfect and outweighs the disappointing carpet selection.

4.9
Verified Homeowner
Mckinney, TX, on Nov 01, 2020

Great community manager and builder manager

4.9
Verified Homeowner
Mckinney, TX, on Sep 21, 2020

The house overall is good.

4.5
Verified Homeowner
Mckinney, TX, on Aug 09, 2020

I liked the update and direct contact with the builder. He accommodated our move in a schedule by advancing the build time when they incurred weather delays. Very happy with the responsiveness of both the sales person and builder.

4.6
Verified Homeowner
Mckinney, TX, on Aug 05, 2020

Everything was great

4.8
Verified Homeowner
Mckinney, TX, on Aug 01, 2020

I liked the weekly communications

5.0
Verified Homeowner
Mckinney, TX, on Jul 31, 2020

They were great with communication, providing updates to the build process and very quick to respond to my questions.

4.9
Verified Homeowner
Mckinney, TX, on Jul 30, 2020

We enjoyed working with the sales representative, [name removed]. She has a bubbly personality, was always courteous, and provided for accommodations wherever CB Jeni's decision-makers would allow her to. From the provisional contract signing, to the walk-thrus, to final contract signing, and ultimately the move-in, were all pleasant experiences regardless of any corrections that needed to be made throughout the process. [name removed]'s turnaround times for important answers concerning the contract's language was also swift and precise. Though the whole process was tedious in hindsight, as buying a home is never a walk in the park, we'd have no problem taking that walk again with [name removed]. [:-)]...

4.6
Verified Homeowner
Mckinney, TX, on Jul 07, 2020

It was time consuming working with the mortgage company recommended (Green Brick). They were not very efficient. The refrigerator that was included in the purchase price was damaged and still has not been replaced. [name removed] and [name removed] have been easy to work with.

4.1
Verified Homeowner
Mckinney, TX, on Jun 16, 2020

If I would give CB Jeni less than one star, I would do: first when we arrived, the contractors were so careless that they broke the fibers from the internet providers... and that’s no contractors’ fault, but CBJeni’s fault, as the one who decided what the contractors do, are the CB Jeni management team. Second, some electric outlets were not working at all: the electrician found that the contractors cut the cables. Third, master bedroom’s windows are completely out of shape, that makes almost impossible to close/open. I have never been people so careless for the quality of the product they are selling.

4.2
Verified Homeowner
Mckinney, TX, on Jun 02, 2020

Keep us informed

5.0
Verified Homeowner
Mckinney, TX, on Apr 29, 2020

[name removed] & [name removed] were very professional and cordial. They took care of everything needed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 02, 2021

[name removed] has been the best when it comes to assisting me with any issues that occurred. I had to contact the HVAC company about an issue and the problem was fixed within 24hrs.

5.0
Verified Homeowner
Mckinney, on May 28, 2021

Need regular update on how to maintain your home

3.7
Verified Homeowner
Mckinney, on Mar 02, 2021

Warranty issues were handled well and somewhat fast.

4.7
Verified Homeowner
Mckinney, on Feb 02, 2021

Timely coordination and communication was the highlight and I really appreciate that. Quality of the home, few minor aspects could have been taken care well vs us finding out later.

3.7
Verified Homeowner
Mckinney, on Dec 02, 2020

[name removed] was very responsive to all my requests and did an amazing job with her follow up. I’m a very happy homeowner and love my new home!

5.0
Verified Homeowner
Mckinney, on Dec 02, 2020

They meet the requests in a reasonable time period with acceptable amounts of communication.

4.1
Verified Homeowner
Mckinney, on Dec 01, 2020

I’ve not had to submit a lot but the response was definitely delayed or non-existent. Once I got a response, I was very satisfied with the work. I had to follow up on a couple of submissions and ended up having to resubmit a service request.

4.3
Verified Homeowner
Mckinney, on Aug 25, 2020

When an issue comes up it has been quickly resolved.

5.0
Verified Homeowner
Mckinney, on Jul 31, 2020

Everything I have requested even after closing has been taken care of. Minor things that were missed in the blue tape walk through that really could only be discovered by living in the home were brought to the attention of CB Jeni employees and fixed promptly.

5.0
Verified Homeowner
Mckinney, on Apr 02, 2020

I appreciate the quick responses via email, ability to set up a face to face meeting, and friendly personnel. As a first time home owner, I find a lot of comfort in this.

4.9
Verified Homeowner
Mckinney, on Mar 14, 2020

NA

5.0
Verified Homeowner
Mckinney, on Nov 09, 2019

[name removed] is amazing! She is very responsive and always follows up. She has even followed up in person to ensure my warranty issue was resolved to my expectation.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jan 04, 2022

Overall quality of home. Personnel was pleasant to work with.

4.2
Verified Homeowner
Mckinney, on Dec 02, 2021

The Sales and Construction managers were great at keeping me informed during the building process.

4.8
Verified Homeowner
Mckinney, on Dec 01, 2021

The situation with the HOA has been unpleasant. They haven’t really delivered on what was promised, there was a disconnect in communication from CB Jeni as to what to expect from the HOA.

3.8
Verified Homeowner
Mckinney, on Nov 30, 2021

What's up with not covering exterior damage anymore? I also heard you guys are trying to increase HOA dues? If you are covering less, what make you think increase HOA fees is a good idea? Moreover, if less items are being covered, shouldn't the HOA fee be decreased?

3.6
Verified Homeowner
Mckinney, on Aug 02, 2021

Great service and quality

4.9
Verified Homeowner
Mckinney, on May 02, 2021

They kept me appraised of the progress during home building, which I loved.

4.6
Verified Homeowner
Mckinney, on Jan 22, 2021

Great experience with the sales team and the production/construction team. The home is well insulated and a pure joy to live in.

4.8
Verified Homeowner
Mckinney, on Dec 30, 2020

Very smooth and easy process. They gave me access to the property a few times before I really owned it to make sure I was satisfied. Everyone was very friendly and helpful.

4.7
Verified Homeowner
Mckinney, on Dec 03, 2020

Some of the fixtures were a bit cheap. My wife would have preferred a small porch. Then there was problems with the hot water heater, mortar at the door, and hairline cracks on the garage floor.

4.5
Verified Homeowner
Mckinney, on Sep 09, 2020

The staff was very kind and helpful. I felt very comfortable purchasing my first home through CB Jeni.

4.6
Verified Homeowner
Mckinney, on May 13, 2020

Friendly

4.3
Verified Homeowner
Mckinney, on Feb 06, 2020

attentive staff

4.2
Verified Homeowner