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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Garland, TX, on Nov 10, 2021
I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.
Garland, on Oct 11, 2021
Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!
Garland, on Nov 07, 2021
I like CB [name removed] warranty service because theyQuickly response and fix it problems
Garland, TX, on Nov 09, 2021
Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.
Garland, on May 16, 2021
Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.
Garland, TX, on Nov 02, 2021
Communication was regular and very thorough. I was extremely impressed with [name removed], [name removed], and [name removed]'s commitment to making the home building/buying process easy and personal. I always felt like I was in good hands.
Garland, on Apr 30, 2021
Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!
Garland, on Sep 24, 2021
We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.
Garland, on Sep 22, 2021
The weekly update on the progress of the house from [name removed] and [name removed] was great.
Garland, TX, on Oct 26, 2021
Great customer service, [name removed] and [name removed] care for us like family members
Garland, on Apr 14, 2021
Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.
Garland, on Sep 10, 2021
My experience with [name removed] was amazing. The entire process was easy going.
Garland, TX, on Oct 20, 2021
When I first put a deposit down it all the paperwork was signed and we were told our place would be done by July 2021. I understood that there were significant delays due to Covid and supply chain and that was somewhat communicated via phone calls from [name removed]. But what was not communicated was that there was purposeful delay from CB Jeni due to the wait on the price of lumber to drop, which did not happen. So both parties suffered from the delay. And that was the start of more delays and constant changes of material. [name removed] is lucky I did not have to rent my previous property or else more headaches. Then the DOUBLE whammy was the treatment as a customer from [name removed] [name removed] [name removed] and CB Jeni. [name removed] was nice AT FIRST. He had explained the loan estimate early when I was shopping for mortgages to understand where he got the rates. After some shopping, I found a bank that better suit my needs and told [name removed] I will not be going with [name removed] [name removed]. He was flabbergasted and ANGRY. He DEMANDED to know who was providing my loan and at what rate. I did not want him to know because I am not obligated to. But he Demanded and when I did tell him out of fear, he yelled, "That is Fake. That rate is IMPOSSIBLE to get at this time. Do you know the current market rate? Are you sure it's real?!" He said that. I was scared and shaken. No one has treated me like that and I had to run to my partner and have him calm me down. [name removed] put doubt in me and everything I read online in reviews about him and [name removed] was put into question. How could this man who had been praised from Google Reviews be the complete opposite? I don't know where to go and who to tell. So I hope someone can please listen to me with this review. I am just telling my honest truth and story. I don't want anyone else to go through such horrible treatment. Months passed as delays kept going and we were about to close on this magical date. 9/9 at 9 AM, and it was too good to be true. The closing was delayed and it was NOT my fault. It was between [name removed], loan officer, and 3rd party appraiser. The 3rd party appraiser called [name removed] to schedule a day & time for inspection but she said she never got anything or a voice mail. My loan officer said that was odd and told [name removed] that they did call and since there is no inspection we should postpone the closing. [name removed] said no. We pushed for postponing because it just did not make any sense too. [name removed] kept saying no, it can be finished. This was T-minus 2 days to closing. In the end the appraisal was done on 9/9 and closing was delayed and I was FINED. There is an agreement in the contract that with everyday after closing including weekends was a $150/day fine. I was angry and felt betrayed again. This is not how closing on a house should go. I told them the fine was Unfair to me. I did everything and communicated properly to [name removed] to postpone because at the rate it was going we could not close on 9/9. [name removed] did amend by talking to her boss to work something out and reduce the payment in half to admit they were half at fault. I felt like with all the delays and headaches this place took, just end my misery by just not even fining me. I already had such a bad experience. Writing this pains me too since I have to relive this. I'm just glad at the end of this [name removed], the builder had been the nice guy, doing his job, communicating, and helping us finally give us the keys to the house. So 10/10 to [name removed]. But everyone else...ya'll need to go cleanse yourself of your sins.
Garland, TX, on Aug 01, 2021
I like the CB [name removed] agent ([name removed]) helped me throughout the process of moving in the house.
Garland, on Aug 04, 2021
I love that I was able to customize everything in my home.
Garland, on Mar 31, 2021
Warranty service has been prompt and efficient, very professional.
Garland, on Apr 28, 2021
My sink was installed not according to drawings and I had to fight to get it fixed.
Garland, on Dec 01, 2020
Liked - How fast they were in responding and how nice they were upon arrival.
Garland, on Mar 30, 2021
Professional and transparent throughout the buying process.
Garland, on Mar 28, 2021
I love the fact that the house is never too hot or too cold no matter the weather outside
Garland, TX, on Jun 02, 2021
There was always good communication from [name removed] and [name removed]. They called on schedule, answered questions and got to know you as a buyer rather than just going through the motions. The meeting with the HomePro Associates didn't have any context around it, I would have liked to know what the purpose of the meeting was so that I could have planned for it rather than making a snap decision. The first design company seemed to want to steer me in a particular direction and didn't offer a lot of options to deviate.
Garland, on Oct 30, 2020
I really loved how they have been quick to resolve my issues.
Garland, TX, on Apr 12, 2021
Great help from [name removed], the agent, and [name removed], the builder. We paid cash and the title company didn’t seem well prepared or knowledgeable about their procedures there.
Garland, on Oct 28, 2020
Nothing so far, service and responses are very quick
Garland, on Jan 09, 2021
I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.
Garland, on Sep 30, 2020
I plan on utilizing the warranty service soon but the one time I did use it, the electrician was prompt and the service was expedited quickly.
Garland, TX, on Mar 23, 2021
The buying/design process was made very easy and seamless. I love the weekly updates during the building process and the follow ups after closing
Garland, on Aug 06, 2020
I like that when I get in touch with the warranty customer care they will follow up very promptly with the service techs to ensure that the request is being handled. It does take the service techs a while to respond due to the COVID situation which is understandable.
Garland, TX, on Dec 29, 2020
The whole experience was great, from start [name removed] was able to clear all questions and give detail information of the buying process, the house materials, sign off date, etc. On sign off it took only a couple of hours to receive the good news we were funded. We had a weekly construction update, and house was built on schedule. The final result is beautiful, perfect matching design and materials.
Garland, TX, on Dec 07, 2020
I like the fact that my house got ready than the expected time.
Garland, TX, on Dec 05, 2020
For what ever reason we have had, and are continuing to have problems with our plumbing. [name removed] has been very professional in each case that arises.
Garland, TX, on Nov 20, 2020
The process from CBJENI was very smooth. I really appreciate the weekly updates and calls. What I dislike is the preferred lender (GREENBRICK Mortgage). The process with them was not smooth and seemed more like bait-and-switch. I would highly recommend CBJENI looking into other preferred lenders.
Garland, TX, on Nov 10, 2020
The quality didn’t meet my expectations. Under sink leaking water in the first day we moving. The tile crack in the first week. The carpet keep popping whenever we step on.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, TX, on Nov 10, 2021
I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.
Garland, TX, on Nov 09, 2021
Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.
Garland, TX, on Nov 02, 2021
Communication was regular and very thorough. I was extremely impressed with [name removed], [name removed], and [name removed]'s commitment to making the home building/buying process easy and personal. I always felt like I was in good hands.
Garland, TX, on Oct 26, 2021
Great customer service, [name removed] and [name removed] care for us like family members
Garland, TX, on Oct 20, 2021
When I first put a deposit down it all the paperwork was signed and we were told our place would be done by July 2021. I understood that there were significant delays due to Covid and supply chain and that was somewhat communicated via phone calls from [name removed]. But what was not communicated was that there was purposeful delay from CB Jeni due to the wait on the price of lumber to drop, which did not happen. So both parties suffered from the delay. And that was the start of more delays and constant changes of material. [name removed] is lucky I did not have to rent my previous property or else more headaches. Then the DOUBLE whammy was the treatment as a customer from [name removed] [name removed] [name removed] and CB Jeni. [name removed] was nice AT FIRST. He had explained the loan estimate early when I was shopping for mortgages to understand where he got the rates. After some shopping, I found a bank that better suit my needs and told [name removed] I will not be going with [name removed] [name removed]. He was flabbergasted and ANGRY. He DEMANDED to know who was providing my loan and at what rate. I did not want him to know because I am not obligated to. But he Demanded and when I did tell him out of fear, he yelled, "That is Fake. That rate is IMPOSSIBLE to get at this time. Do you know the current market rate? Are you sure it's real?!" He said that. I was scared and shaken. No one has treated me like that and I had to run to my partner and have him calm me down. [name removed] put doubt in me and everything I read online in reviews about him and [name removed] was put into question. How could this man who had been praised from Google Reviews be the complete opposite? I don't know where to go and who to tell. So I hope someone can please listen to me with this review. I am just telling my honest truth and story. I don't want anyone else to go through such horrible treatment. Months passed as delays kept going and we were about to close on this magical date. 9/9 at 9 AM, and it was too good to be true. The closing was delayed and it was NOT my fault. It was between [name removed], loan officer, and 3rd party appraiser. The 3rd party appraiser called [name removed] to schedule a day & time for inspection but she said she never got anything or a voice mail. My loan officer said that was odd and told [name removed] that they did call and since there is no inspection we should postpone the closing. [name removed] said no. We pushed for postponing because it just did not make any sense too. [name removed] kept saying no, it can be finished. This was T-minus 2 days to closing. In the end the appraisal was done on 9/9 and closing was delayed and I was FINED. There is an agreement in the contract that with everyday after closing including weekends was a $150/day fine. I was angry and felt betrayed again. This is not how closing on a house should go. I told them the fine was Unfair to me. I did everything and communicated properly to [name removed] to postpone because at the rate it was going we could not close on 9/9. [name removed] did amend by talking to her boss to work something out and reduce the payment in half to admit they were half at fault. I felt like with all the delays and headaches this place took, just end my misery by just not even fining me. I already had such a bad experience. Writing this pains me too since I have to relive this. I'm just glad at the end of this [name removed], the builder had been the nice guy, doing his job, communicating, and helping us finally give us the keys to the house. So 10/10 to [name removed]. But everyone else...ya'll need to go cleanse yourself of your sins.
Garland, TX, on Aug 01, 2021
I like the CB [name removed] agent ([name removed]) helped me throughout the process of moving in the house.
Garland, TX, on Jun 02, 2021
There was always good communication from [name removed] and [name removed]. They called on schedule, answered questions and got to know you as a buyer rather than just going through the motions. The meeting with the HomePro Associates didn't have any context around it, I would have liked to know what the purpose of the meeting was so that I could have planned for it rather than making a snap decision. The first design company seemed to want to steer me in a particular direction and didn't offer a lot of options to deviate.
Garland, TX, on Apr 12, 2021
Great help from [name removed], the agent, and [name removed], the builder. We paid cash and the title company didn’t seem well prepared or knowledgeable about their procedures there.
Garland, TX, on Mar 23, 2021
The buying/design process was made very easy and seamless. I love the weekly updates during the building process and the follow ups after closing
Garland, TX, on Dec 29, 2020
The whole experience was great, from start [name removed] was able to clear all questions and give detail information of the buying process, the house materials, sign off date, etc. On sign off it took only a couple of hours to receive the good news we were funded. We had a weekly construction update, and house was built on schedule. The final result is beautiful, perfect matching design and materials.
Garland, TX, on Dec 07, 2020
I like the fact that my house got ready than the expected time.
Garland, TX, on Dec 05, 2020
For what ever reason we have had, and are continuing to have problems with our plumbing. [name removed] has been very professional in each case that arises.
Garland, TX, on Nov 20, 2020
The process from CBJENI was very smooth. I really appreciate the weekly updates and calls. What I dislike is the preferred lender (GREENBRICK Mortgage). The process with them was not smooth and seemed more like bait-and-switch. I would highly recommend CBJENI looking into other preferred lenders.
Garland, TX, on Nov 10, 2020
The quality didn’t meet my expectations. Under sink leaking water in the first day we moving. The tile crack in the first week. The carpet keep popping whenever we step on.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, on Nov 07, 2021
I like CB [name removed] warranty service because theyQuickly response and fix it problems
Garland, on May 16, 2021
Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.
Garland, on Apr 30, 2021
Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!
Garland, on Apr 14, 2021
Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.
Garland, on Mar 31, 2021
Warranty service has been prompt and efficient, very professional.
Garland, on Dec 01, 2020
Liked - How fast they were in responding and how nice they were upon arrival.
Garland, on Oct 30, 2020
I really loved how they have been quick to resolve my issues.
Garland, on Oct 28, 2020
Nothing so far, service and responses are very quick
Garland, on Sep 30, 2020
I plan on utilizing the warranty service soon but the one time I did use it, the electrician was prompt and the service was expedited quickly.
Garland, on Aug 06, 2020
I like that when I get in touch with the warranty customer care they will follow up very promptly with the service techs to ensure that the request is being handled. It does take the service techs a while to respond due to the COVID situation which is understandable.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, on Oct 11, 2021
Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!
Garland, on Sep 24, 2021
We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.
Garland, on Sep 22, 2021
The weekly update on the progress of the house from [name removed] and [name removed] was great.
Garland, on Sep 10, 2021
My experience with [name removed] was amazing. The entire process was easy going.
Garland, on Aug 04, 2021
I love that I was able to customize everything in my home.
Garland, on Apr 28, 2021
My sink was installed not according to drawings and I had to fight to get it fixed.
Garland, on Mar 30, 2021
Professional and transparent throughout the buying process.
Garland, on Mar 28, 2021
I love the fact that the house is never too hot or too cold no matter the weather outside
Garland, on Jan 09, 2021
I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.