Top Homebuilder Ratings & Reviews

CB JENI Homes

Riverset

64 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.2

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Riverset is a master-planned community located in Garland, TX. This community features a dog park, central park, detention pond, pool, and amenity center. Riverset embraces a deep connection between nature, neighbors, family, and friends. This beautiful community showcases walking trails, a multitude of trees, and perennial gardens to help promote charm, sustainability, involvement in the natural world, and the overall evolving character of the community.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Garland, TX, on Jun 12, 2024

Loved the help we received from [name removed] and [name removed]. They have both made the whole process so smooth and enjoyable!

5.0
Verified Homeowner
Garland, on Jun 26, 2024

The sales process was as pleasant as possible.

4.4
Verified Homeowner
Garland, on Jul 15, 2024

Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)

3.7
Verified Homeowner
Garland, on Jan 16, 2024

My home has been delightful and I’ve had no problems with it at all

4.8
Verified Homeowner
Garland, on Apr 29, 2024

It's a little confusing to understand what's covered, what's not covered, and for how long. Also, some of them have extended coverage like the AC if you add on maintenance checks but I'm not sure how that works. I do like that it's easy to send in a repair request and it gets taken care of in a quick manner.

4.2
Verified Homeowner
Garland, TX, on Jun 06, 2024

The experience with [name removed] and with [name removed] has been awesome. They have helped us a lot throughout the process. They have had a lot of patience. They have been very professional.

4.8
Verified Homeowner
Garland, on Dec 28, 2023

The initial HOA dues were misleading…they went up 30% for 2024. There need to be an audit. Second, the Plants in front of our town home have been dead from the beginning and have not been replaced.

4.2
Verified Homeowner
Garland, on Feb 11, 2024

Very responsive.

5.0
Verified Homeowner
Garland, TX, on Apr 22, 2024

I loved how resourceful [name removed] was in providing a new mortgage lender to support me in the process of closing on a date sooner and a date that was favorable to my situation as well as [name removed] as the seller.

5.0
Verified Homeowner
Garland, on Dec 19, 2023

Great home! Warranty customer service is excellent.

4.3
Verified Homeowner
Garland, on Feb 04, 2024

Overall warranty is good and the team is very responsive

5.0
Verified Homeowner
Garland, TX, on Apr 06, 2024

The [name removed] too short

4.1
Verified Homeowner
Garland, on Oct 17, 2021

Easy build process and great product

4.7
Verified Homeowner
Garland, on Jul 28, 2023

Service on replacing my dishwasher was great.

4.4
Verified Homeowner
Garland, TX, on Mar 31, 2024

every step of the purchase process was smooth and perfect.

5.0
Verified Homeowner
Garland, on Oct 11, 2021

Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!

4.9
Verified Homeowner
Garland, on Mar 30, 2023

The work when they get around to fixing things is good quality work. Whoever the is some type of disconnect when it comes to the scheduling of the repairs. The repair person show up at different days and times which hAs been problematic and causes undue delays.

3.2
Verified Homeowner
Garland, TX, on Feb 09, 2024

Everything went well and smooth

5.0
Verified Homeowner
Garland, on Sep 29, 2021

Easy and pleasant transaction end to end.

4.4
Verified Homeowner
Garland, on Mar 15, 2023

Warranty is very good. All the people we have worked with from construction, sales, and warranty, being [name removed], [name removed], [name removed], and [name removed] are all amazing.

5.0
Verified Homeowner
Garland, TX, on Feb 08, 2024

Nothing

4.8
Verified Homeowner
Garland, on Sep 24, 2021

We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.

4.2
Verified Homeowner
Garland, on Apr 24, 2022

Failure to respond / follow up currently waiting on a water test on the poor construction previously shared in feedback which is resulting in a slow leak/ damage

1.9
Verified Homeowner
Garland, TX, on Dec 06, 2023

[name removed] was my sales manager and she was easy to get a hold of, friendly, and went above and beyond to help accommodate my needs. The whole buying process was stress-free and seamless! [name removed] is my Community Construction Manager and he did a 2.5 hour orientation with me which was beyond what I imagined to learn everything about the house. They also called me weekly with updates so I was never out of the loop.

5.0
Verified Homeowner
Garland, on Sep 22, 2021

The weekly update on the progress of the house from [name removed] and [name removed] was great.

4.6
Verified Homeowner
Garland, on Mar 10, 2022

Service has been prompt and helpful

4.5
Verified Homeowner
Garland, TX, on Sep 27, 2023

The CB [name removed] staff have been very helpful throughout the process. They have walked us through all of the steps and made it as easy as possible.

4.9
Verified Homeowner
Garland, on Sep 10, 2021

My experience with [name removed] was amazing. The entire process was easy going.

4.5
Verified Homeowner
Garland, on Mar 03, 2022

Warranty requests have been handled professionally and promptly

5.0
Verified Homeowner
Garland, TX, on Sep 27, 2023

Overall my process went very smoothly. I felt the communication was wonderful. I always felt informed and the process was transparent.

5.0
Verified Homeowner
Garland, on Aug 04, 2021

I love that I was able to customize everything in my home.

4.3
Verified Homeowner
Garland, on Feb 26, 2022

Like the house how it is designed, doesn’t not like about the warranty ticket, I have sent tickets but long time no heard back

4.7
Verified Homeowner
Garland, TX, on Jul 24, 2023

Loved quick and smooth process!

4.9
Verified Homeowner
Garland, on Apr 28, 2021

My sink was installed not according to drawings and I had to fight to get it fixed.

3.6
Verified Homeowner
Garland, on Feb 22, 2022

I still have obvious horizontal crack on my front door and paint job isn't done too well in different areas of home (also door frame). I have missing window censor from HomePro that I will have to call in myself to get. But overall I am satisfied.

4.7
Verified Homeowner
Garland, TX, on Jun 05, 2023

the experience from purchase to move in was less then ideal, starting off with your title company Greenbrick Title, they sent my closing documents to my street, but did not included my house number, making me have to run all the way down to Fedex to pick it up after work, which was a big inconvenience for me, then during the closing their was absolutely no communications between them and the sales Manager [name removed] informing her that my account has been fully funded, when I did the wire transfer. The building quality and quality of the job completed in the home was also sub-optimal, I had to call [name removed] to fix multiple items after the closing and I had moved in, due to them being brushed over by the contractors, some of these included light switches not being wired properly, the floors going upstairs and the upstairs floor creaking, also the second bathroom tub was not cleaned post construction, there was sheet rock pieces clogging up the drain, also we had agreed during closing that Epoxy paint was to be used in the garage, but it was not used, and I had to open a ticket to get [name removed] to come out and supervise the contractor to make sure they actually painted it Epoxy the second time around. I typically would not complain about small items like this in the over all bigger picture, but considering I paid alot of [name removed] for this townhome in new condition, I expected these minor details to not be looked over.

3.7
Verified Homeowner
Garland, on Mar 30, 2021

Professional and transparent throughout the buying process.

4.3
Verified Homeowner
Garland, on Jan 02, 2022

Takes a while to get fixed/repair when I send in the request regarding issues at my new home.

4.2
Verified Homeowner
Garland, TX, on May 15, 2023

Terah is amazing, don is great as well. Just few big things that were missed at blue tape that shouldn’t have been missed. Few things in home that could have just been taken to next level based on price point rather than basic fixtures.

4.1
Verified Homeowner
Garland, on Mar 28, 2021

I love the fact that the house is never too hot or too cold no matter the weather outside

4.9
Verified Homeowner
Garland, on Nov 13, 2021

The customer service was exceptional

5.0
Verified Homeowner
Garland, TX, on Mar 30, 2023

I like the people I interacted with during the purchase of the home. [name removed], [name removed] and [name removed] were professional and very personable. The workmanship in the home was outstanding. During the move-in my movers had taken a chunk out of the door frame, I asked [name removed] for some touch up paint to cover it. 20 minutes later he had the painter over who not only touched up the paint, but had repaired the door frame. The communications all throughout the process were constant, informative and extremely helpful. Exceeded my expectations!

5.0
Verified Homeowner
Garland, on Feb 23, 2021

So far, I like everything.

5.0
Verified Homeowner
Garland, on Nov 07, 2021

I like CB [name removed] warranty service because theyQuickly response and fix it problems

5.0
Verified Homeowner
Garland, TX, on Mar 28, 2023

It was the easiest and fastest month of my life!

4.8
Verified Homeowner
Garland, on Jan 09, 2021

I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.

4.1
Verified Homeowner
Garland, on May 16, 2021

Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.

5.0
Verified Homeowner
Garland, TX, on Feb 09, 2023

None

5.0
Verified Homeowner
Garland, on Dec 30, 2020

Straightforward, quick, easy.

4.9
Verified Homeowner
Garland, on Apr 30, 2021

Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!

5.0
Verified Homeowner
Garland, TX, on Dec 03, 2022

I like the responsiveness of the builder rep throughout the entire process. I did not like the lack of communication between the builder and Spectrum, the internet service provider, as I think that buyers should be made aware of the status of their internet connectivity in their homes prior to moving in. In my case, I would have waited to move into my home to avoid going without internet for over a month since I make my living working remotely. If the builder improved in this area, it would go a long way towards the buyer's experience.

4.9
Verified Homeowner
Garland, on Apr 27, 2021

Prompt response to request.

5.0
Verified Homeowner
Garland, TX, on Nov 10, 2021

I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.

4.9
Verified Homeowner
Garland, on Apr 14, 2021

Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.

5.0
Verified Homeowner
Garland, TX, on Nov 09, 2021

Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.

4.6
Verified Homeowner
Garland, on Apr 02, 2021

some items were not included in the warranty

3.1
Verified Homeowner
Garland, TX, on Nov 02, 2021

Communication was regular and very thorough. I was extremely impressed with [name removed], [name removed], and [name removed]'s commitment to making the home building/buying process easy and personal. I always felt like I was in good hands.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, TX, on Jun 12, 2024

Loved the help we received from [name removed] and [name removed]. They have both made the whole process so smooth and enjoyable!

5.0
Verified Homeowner
Garland, TX, on Jun 06, 2024

The experience with [name removed] and with [name removed] has been awesome. They have helped us a lot throughout the process. They have had a lot of patience. They have been very professional.

4.8
Verified Homeowner
Garland, TX, on Apr 22, 2024

I loved how resourceful [name removed] was in providing a new mortgage lender to support me in the process of closing on a date sooner and a date that was favorable to my situation as well as [name removed] as the seller.

5.0
Verified Homeowner
Garland, TX, on Apr 06, 2024

The [name removed] too short

4.1
Verified Homeowner
Garland, TX, on Mar 31, 2024

every step of the purchase process was smooth and perfect.

5.0
Verified Homeowner
Garland, TX, on Feb 09, 2024

Everything went well and smooth

5.0
Verified Homeowner
Garland, TX, on Feb 08, 2024

Nothing

4.8
Verified Homeowner
Garland, TX, on Dec 06, 2023

[name removed] was my sales manager and she was easy to get a hold of, friendly, and went above and beyond to help accommodate my needs. The whole buying process was stress-free and seamless! [name removed] is my Community Construction Manager and he did a 2.5 hour orientation with me which was beyond what I imagined to learn everything about the house. They also called me weekly with updates so I was never out of the loop.

5.0
Verified Homeowner
Garland, TX, on Sep 27, 2023

The CB [name removed] staff have been very helpful throughout the process. They have walked us through all of the steps and made it as easy as possible.

4.9
Verified Homeowner
Garland, TX, on Sep 27, 2023

Overall my process went very smoothly. I felt the communication was wonderful. I always felt informed and the process was transparent.

5.0
Verified Homeowner
Garland, TX, on Jul 24, 2023

Loved quick and smooth process!

4.9
Verified Homeowner
Garland, TX, on Jun 05, 2023

the experience from purchase to move in was less then ideal, starting off with your title company Greenbrick Title, they sent my closing documents to my street, but did not included my house number, making me have to run all the way down to Fedex to pick it up after work, which was a big inconvenience for me, then during the closing their was absolutely no communications between them and the sales Manager [name removed] informing her that my account has been fully funded, when I did the wire transfer. The building quality and quality of the job completed in the home was also sub-optimal, I had to call [name removed] to fix multiple items after the closing and I had moved in, due to them being brushed over by the contractors, some of these included light switches not being wired properly, the floors going upstairs and the upstairs floor creaking, also the second bathroom tub was not cleaned post construction, there was sheet rock pieces clogging up the drain, also we had agreed during closing that Epoxy paint was to be used in the garage, but it was not used, and I had to open a ticket to get [name removed] to come out and supervise the contractor to make sure they actually painted it Epoxy the second time around. I typically would not complain about small items like this in the over all bigger picture, but considering I paid alot of [name removed] for this townhome in new condition, I expected these minor details to not be looked over.

3.7
Verified Homeowner
Garland, TX, on May 15, 2023

Terah is amazing, don is great as well. Just few big things that were missed at blue tape that shouldn’t have been missed. Few things in home that could have just been taken to next level based on price point rather than basic fixtures.

4.1
Verified Homeowner
Garland, TX, on Mar 30, 2023

I like the people I interacted with during the purchase of the home. [name removed], [name removed] and [name removed] were professional and very personable. The workmanship in the home was outstanding. During the move-in my movers had taken a chunk out of the door frame, I asked [name removed] for some touch up paint to cover it. 20 minutes later he had the painter over who not only touched up the paint, but had repaired the door frame. The communications all throughout the process were constant, informative and extremely helpful. Exceeded my expectations!

5.0
Verified Homeowner
Garland, TX, on Mar 28, 2023

It was the easiest and fastest month of my life!

4.8
Verified Homeowner
Garland, TX, on Feb 09, 2023

None

5.0
Verified Homeowner
Garland, TX, on Dec 03, 2022

I like the responsiveness of the builder rep throughout the entire process. I did not like the lack of communication between the builder and Spectrum, the internet service provider, as I think that buyers should be made aware of the status of their internet connectivity in their homes prior to moving in. In my case, I would have waited to move into my home to avoid going without internet for over a month since I make my living working remotely. If the builder improved in this area, it would go a long way towards the buyer's experience.

4.9
Verified Homeowner
Garland, TX, on Nov 10, 2021

I loved the weekly updates I received from [name removed], [name removed] and [name removed]. The shortages with materials made it a bit difficult and frustrating but I knew I was in good hands with them. Considering the circumstances with COVID, I had a very positive experience overall.

4.9
Verified Homeowner
Garland, TX, on Nov 09, 2021

Required substitutions were not always comparable. My builders worked hard to meet my needs, upper management at CBJeni did not.

4.6
Verified Homeowner
Garland, TX, on Nov 02, 2021

Communication was regular and very thorough. I was extremely impressed with [name removed], [name removed], and [name removed]'s commitment to making the home building/buying process easy and personal. I always felt like I was in good hands.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, on Jul 15, 2024

Lengthy process in scheduling/ rescheduling follow-up appointments. Also, not knowing who the vendor is for the service(s)

3.7
Verified Homeowner
Garland, on Apr 29, 2024

It's a little confusing to understand what's covered, what's not covered, and for how long. Also, some of them have extended coverage like the AC if you add on maintenance checks but I'm not sure how that works. I do like that it's easy to send in a repair request and it gets taken care of in a quick manner.

4.2
Verified Homeowner
Garland, on Feb 11, 2024

Very responsive.

5.0
Verified Homeowner
Garland, on Feb 04, 2024

Overall warranty is good and the team is very responsive

5.0
Verified Homeowner
Garland, on Jul 28, 2023

Service on replacing my dishwasher was great.

4.4
Verified Homeowner
Garland, on Mar 30, 2023

The work when they get around to fixing things is good quality work. Whoever the is some type of disconnect when it comes to the scheduling of the repairs. The repair person show up at different days and times which hAs been problematic and causes undue delays.

3.2
Verified Homeowner
Garland, on Mar 15, 2023

Warranty is very good. All the people we have worked with from construction, sales, and warranty, being [name removed], [name removed], [name removed], and [name removed] are all amazing.

5.0
Verified Homeowner
Garland, on Apr 24, 2022

Failure to respond / follow up currently waiting on a water test on the poor construction previously shared in feedback which is resulting in a slow leak/ damage

1.9
Verified Homeowner
Garland, on Mar 10, 2022

Service has been prompt and helpful

4.5
Verified Homeowner
Garland, on Mar 03, 2022

Warranty requests have been handled professionally and promptly

5.0
Verified Homeowner
Garland, on Feb 26, 2022

Like the house how it is designed, doesn’t not like about the warranty ticket, I have sent tickets but long time no heard back

4.7
Verified Homeowner
Garland, on Feb 22, 2022

I still have obvious horizontal crack on my front door and paint job isn't done too well in different areas of home (also door frame). I have missing window censor from HomePro that I will have to call in myself to get. But overall I am satisfied.

4.7
Verified Homeowner
Garland, on Jan 02, 2022

Takes a while to get fixed/repair when I send in the request regarding issues at my new home.

4.2
Verified Homeowner
Garland, on Nov 13, 2021

The customer service was exceptional

5.0
Verified Homeowner
Garland, on Nov 07, 2021

I like CB [name removed] warranty service because theyQuickly response and fix it problems

5.0
Verified Homeowner
Garland, on May 16, 2021

Quick response to warranty service requests. Kind builders and company representatives that I feel actually care about me and my experience in my new home.

5.0
Verified Homeowner
Garland, on Apr 30, 2021

Everyone that I dealt with from [name removed], [name removed] and [name removed] have been extremely helpful and I couldn’t be happier!

5.0
Verified Homeowner
Garland, on Apr 27, 2021

Prompt response to request.

5.0
Verified Homeowner
Garland, on Apr 14, 2021

Since the snow storm in Texas, it's been a lot of confusion on the warranty will and will not cover.

5.0
Verified Homeowner
Garland, on Apr 02, 2021

some items were not included in the warranty

3.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, on Jun 26, 2024

The sales process was as pleasant as possible.

4.4
Verified Homeowner
Garland, on Jan 16, 2024

My home has been delightful and I’ve had no problems with it at all

4.8
Verified Homeowner
Garland, on Dec 28, 2023

The initial HOA dues were misleading…they went up 30% for 2024. There need to be an audit. Second, the Plants in front of our town home have been dead from the beginning and have not been replaced.

4.2
Verified Homeowner
Garland, on Dec 19, 2023

Great home! Warranty customer service is excellent.

4.3
Verified Homeowner
Garland, on Oct 17, 2021

Easy build process and great product

4.7
Verified Homeowner
Garland, on Oct 11, 2021

Everything has always been handled very professionally and response time with questions or concerns is very quick! [name removed], [name removed] & [name removed] and also [name removed] have been extremely helpful!

4.9
Verified Homeowner
Garland, on Sep 29, 2021

Easy and pleasant transaction end to end.

4.4
Verified Homeowner
Garland, on Sep 24, 2021

We liked that you handled our concerns in a timly manner. We didn't appreicate the beer bottle that was crammed in the toilet in the second bath upstairs. I had sewage coming out of the shower. The sprinkler system for the lawn has never worked.

4.2
Verified Homeowner
Garland, on Sep 22, 2021

The weekly update on the progress of the house from [name removed] and [name removed] was great.

4.6
Verified Homeowner
Garland, on Sep 10, 2021

My experience with [name removed] was amazing. The entire process was easy going.

4.5
Verified Homeowner
Garland, on Aug 04, 2021

I love that I was able to customize everything in my home.

4.3
Verified Homeowner
Garland, on Apr 28, 2021

My sink was installed not according to drawings and I had to fight to get it fixed.

3.6
Verified Homeowner
Garland, on Mar 30, 2021

Professional and transparent throughout the buying process.

4.3
Verified Homeowner
Garland, on Mar 28, 2021

I love the fact that the house is never too hot or too cold no matter the weather outside

4.9
Verified Homeowner
Garland, on Feb 23, 2021

So far, I like everything.

5.0
Verified Homeowner
Garland, on Jan 09, 2021

I am starting to notice a ton of cracks within my footboards and along the walls of my home. I have not even been in the home for a year yet.

4.1
Verified Homeowner
Garland, on Dec 30, 2020

Straightforward, quick, easy.

4.9
Verified Homeowner