Top Homebuilder Ratings & Reviews

CB JENI Homes

Southgate

24 Homeowner Reviews Completed Jul 2018 - Jan 20

CB JENI Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.2

Purchase Experience

4.7

Home Personalization Experience

4.4

Lender Experience

4.1

Construction Experience

4.8

Customer Care Experience

5.0

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, on Dec 10, 2019

All my questions were answered in a timely manner. I was constantly called by [name removed] and [name removed] with updates on what's going on with my house. Overall, it was a very great experience.

4.9
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, on Nov 05, 2019

The CB Jeni staff/people (all aspects)

4.2
Verified Homeowner
Flower Mound, on Oct 29, 2019

Weekly reviews

4.1
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner
Flower Mound, on Sep 03, 2019

Nothing. CB Jeni team failed on all accounts. They had zero concern for home owner's satisfaction. Home closing was delayed from March 2019 to July 2019, promised incentives were not given, closing dates were pushed with hard time lines, home quality is average, outside door and trim color is a big mismatch.

3.8
Verified Homeowner
Flower Mound, on Sep 01, 2019

Property manager [removed] & [removed] and builder [removed] provided great customer service and gave me weekly updates on the progress of building the home. Overall, I had a good purchase experience

4.4
Verified Homeowner
Flower Mound, on Aug 31, 2019

The communication was consistent and professional. I appreciated the efforts that the sales and maintenance team made to keep me informed.

4.4
Verified Homeowner
Flower Mound, on Aug 31, 2019

Responsive and helpful team

4.9
Verified Homeowner
Flower Mound, on Jul 10, 2019

Sales persons ([removed] & [removed]) and superintendent ([removed]) are very professional and responding my inquiries very quickly.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2019

The assistance and want to help from all the staff from purchasing to building to move in has been incredible. You can really tell that the staff at [removed] want to help in any way possible and have made my first home buying experience as easy as possible.

4.8
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner
Flower Mound, on May 10, 2019

Sales representatives are very kind, and other members also very kind and helpful.

5.0
Verified Homeowner
Flower Mound, on Apr 06, 2019

Everyone we dealt with was very thorough and professional

5.0
Verified Homeowner
Flower Mound, on Jan 14, 2019

Responsiveness of onsite team.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Dec 10, 2019

All my questions were answered in a timely manner. I was constantly called by [name removed] and [name removed] with updates on what's going on with my house. Overall, it was a very great experience.

4.9
Verified Homeowner
Flower Mound, on Nov 05, 2019

The CB Jeni staff/people (all aspects)

4.2
Verified Homeowner
Flower Mound, on Oct 29, 2019

Weekly reviews

4.1
Verified Homeowner
Flower Mound, on Sep 03, 2019

Nothing. CB Jeni team failed on all accounts. They had zero concern for home owner's satisfaction. Home closing was delayed from March 2019 to July 2019, promised incentives were not given, closing dates were pushed with hard time lines, home quality is average, outside door and trim color is a big mismatch.

3.8
Verified Homeowner
Flower Mound, on Sep 01, 2019

Property manager [removed] & [removed] and builder [removed] provided great customer service and gave me weekly updates on the progress of building the home. Overall, I had a good purchase experience

4.4
Verified Homeowner
Flower Mound, on Aug 31, 2019

The communication was consistent and professional. I appreciated the efforts that the sales and maintenance team made to keep me informed.

4.4
Verified Homeowner
Flower Mound, on Aug 31, 2019

Responsive and helpful team

4.9
Verified Homeowner
Flower Mound, on Jul 10, 2019

Sales persons ([removed] & [removed]) and superintendent ([removed]) are very professional and responding my inquiries very quickly.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2019

The assistance and want to help from all the staff from purchasing to building to move in has been incredible. You can really tell that the staff at [removed] want to help in any way possible and have made my first home buying experience as easy as possible.

4.8
Verified Homeowner
Flower Mound, on May 10, 2019

Sales representatives are very kind, and other members also very kind and helpful.

5.0
Verified Homeowner
Flower Mound, on Apr 06, 2019

Everyone we dealt with was very thorough and professional

5.0
Verified Homeowner
Flower Mound, on Jan 14, 2019

Responsiveness of onsite team.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner