Top Homebuilder Ratings & Reviews

CB JENI Homes

Southgate

89 Homeowner Reviews Completed Oct 2019 - Apr 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.4

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Jan 30, 2021

Dealing with [name removed] was a true pleasure. She is one of the most professional sales and customer service individuals my wife and I have ever dealt with. Her professionalism made the entire purchase and build process very smooth. [name removed] and [name removed] were also highly professional and supportive of us in their roles and made the build process seamless with the end result being a very nice home.

4.6
Verified Homeowner
Flower Mound, on Feb 10, 2021

Great customer service

5.0
Verified Homeowner
Flower Mound, on Feb 22, 2021

Warranty service and customer care has been very good. It is the home itself that we have some issues with. Noise transfer from one home to home is a real issue. The very limited space behind our driveways is a constant struggle. No means to install a water softener. The plank flooring on the ground floor is low quality. So far the upkeep of the grounds/landscape has been minimal. It is also unfortunate that the builder and/or HOA allow for homes to be leased. Also, this is not a builder issue, but there are many people parking on the streets in our neighborhood. [name removed] only are they parking on the street, often the cars are parked facing the wrong direction.

4.5
Verified Homeowner
Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, TX, on Jan 07, 2021

Everything was great, everyone on the team was incredible as well. Great experience and I would and have recommended to many of my friends and family.

4.5
Verified Homeowner
Flower Mound, on Jan 20, 2021

We have been very happy with the warranty service. [name removed] from the builder has been very tentative to our needs.

5.0
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, TX, on Jan 02, 2021

I did not like the mortgage company recommended and discount towards closing cost were tied to the mortgage company

4.7
Verified Homeowner
Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, TX, on Dec 29, 2020

They kept us in the loop as the project progressed. There were very few holdups throughout building, even minor delays were brought up quickly.

4.3
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner
Flower Mound, TX, on Dec 27, 2020

My project management and sales team kept in touch with me throughout the entire experience and remain available to me. They are super knowledgeable and friendly.

4.9
Verified Homeowner
Flower Mound, on Oct 19, 2020

Our garage door is SUPER loud. It was not like that in the model homes we visited. We were told the company switched out to a different model garage door opener. It blatantly felt like bait and switch tactic. Other than the loud garage door we are happy with our home.

4.5
Verified Homeowner
Flower Mound, TX, on Dec 22, 2020

I think it needs to be specifically pointed out that the person buying the home has to pay a late fee for all the days they don't close. I know it was in the paperwork we signed but who has time to read all that when moving? [name removed]. It should be highlighted and stressed as that was a burden to pay when it was the loan company holding up the process. Thanks so much. I love all the people that I worked with and they were very professional.

5.0
Verified Homeowner
Flower Mound, on Oct 18, 2020

I disliked that I had rain leakage into our townhome. I am satisfied of the prompt warranty service and customer care in resolving it.

4.2
Verified Homeowner
Flower Mound, TX, on Nov 03, 2020

Everyone we encountered was courteous, friendly and professional. Very happy about the purchase experience overall

4.5
Verified Homeowner
Flower Mound, on Sep 19, 2020

It’s been easy

4.7
Verified Homeowner
Flower Mound, TX, on Oct 18, 2020

[name removed] have been great. [name removed] is standing behind their promise to fix issues promptly. Really like the floor plan, the exterior look of the home and neighborhood. House had several issues that were mostly the result of poor craftsmanship or lack caring. The neighbors have already complained about noise coming from our home. This a big concern.

4.7
Verified Homeowner
Flower Mound, on Sep 01, 2020

Very quick response from warranty team and fixed the issue with window

5.0
Verified Homeowner
Flower Mound, TX, on Sep 30, 2020

Purchase experience was great. [name removed] was phenomenal.

4.8
Verified Homeowner
Flower Mound, on Jun 17, 2020

I really like the team at Flower Mound site. [name removed], [name removed] and [name removed] did a great job through the purchase process. As a home owner, I still sometimes bother [name removed], as he knows everything about this site. Fantastic work, answered all my questions and solved my problems!

5.0
Verified Homeowner
Flower Mound, TX, on Sep 25, 2020

Liked it all. Everything went smoothly I LOVED my community sales manager [name removed]. She was always available and helped me through every step. Also great construction manager [name removed]!

4.9
Verified Homeowner
Flower Mound, on Jun 05, 2020

Responsiveness and follow-up

4.1
Verified Homeowner
Flower Mound, TX, on Sep 22, 2020

The purchase experience was very good. The people are knowledgeable and welcoming.

4.8
Verified Homeowner
Flower Mound, on Jun 01, 2020

Makes life easier

5.0
Verified Homeowner
Flower Mound, TX, on Sep 07, 2020

Communication with CBJeni ([name removed] & [name removed]) was great. They provided weekly updates either by phone or email. They answered any questions we had quickly. They are a pleasure to work with. We'll recommend [name removed] and [name removed]/[name removed] to anyone we know.

5.0
Verified Homeowner
Flower Mound, on May 29, 2020

We’ve had few warranty services done in the first couple of months and the response was very quick and work was scheduled in a timely manner. All of the issues were fixed and we are satisfied.

5.0
Verified Homeowner
Flower Mound, TX, on Aug 06, 2020

Process of contract was fine, but I could find many defects and faulty products in the house within a month after move-in. I am not satisfied with final touches, which are supposed to be thoroughly checked by a sale manager or site construction manager at CBJeni.

3.3
Verified Homeowner
Flower Mound, on May 19, 2020

Responds was very prompt

4.8
Verified Homeowner
Flower Mound, TX, on Jun 15, 2020

[name removed] and Terrah were really helpful throughout the entire buying experience.

4.2
Verified Homeowner
Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, TX, on Jun 01, 2020

Location

4.7
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, TX, on May 31, 2020

Everyone from CBJeni helped me well in this home buying journey. This is my first home and am really happy with my decision so far. I would recommend CBJeni to any family/friends.

5.0
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, TX, on May 31, 2020

Communication and updates on progress of home

5.0
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, TX, on May 17, 2020

Excellent customer experience, great communication and reliability

4.5
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner
Flower Mound, TX, on May 14, 2020

The team

4.9
Verified Homeowner
Flower Mound, TX, on May 01, 2020

Overall It was great working with [name removed]

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Jan 30, 2021

Dealing with [name removed] was a true pleasure. She is one of the most professional sales and customer service individuals my wife and I have ever dealt with. Her professionalism made the entire purchase and build process very smooth. [name removed] and [name removed] were also highly professional and supportive of us in their roles and made the build process seamless with the end result being a very nice home.

4.6
Verified Homeowner
Flower Mound, TX, on Jan 07, 2021

Everything was great, everyone on the team was incredible as well. Great experience and I would and have recommended to many of my friends and family.

4.5
Verified Homeowner
Flower Mound, TX, on Jan 02, 2021

I did not like the mortgage company recommended and discount towards closing cost were tied to the mortgage company

4.7
Verified Homeowner
Flower Mound, TX, on Dec 29, 2020

They kept us in the loop as the project progressed. There were very few holdups throughout building, even minor delays were brought up quickly.

4.3
Verified Homeowner
Flower Mound, TX, on Dec 27, 2020

My project management and sales team kept in touch with me throughout the entire experience and remain available to me. They are super knowledgeable and friendly.

4.9
Verified Homeowner
Flower Mound, TX, on Dec 22, 2020

I think it needs to be specifically pointed out that the person buying the home has to pay a late fee for all the days they don't close. I know it was in the paperwork we signed but who has time to read all that when moving? [name removed]. It should be highlighted and stressed as that was a burden to pay when it was the loan company holding up the process. Thanks so much. I love all the people that I worked with and they were very professional.

5.0
Verified Homeowner
Flower Mound, TX, on Nov 03, 2020

Everyone we encountered was courteous, friendly and professional. Very happy about the purchase experience overall

4.5
Verified Homeowner
Flower Mound, TX, on Oct 18, 2020

[name removed] have been great. [name removed] is standing behind their promise to fix issues promptly. Really like the floor plan, the exterior look of the home and neighborhood. House had several issues that were mostly the result of poor craftsmanship or lack caring. The neighbors have already complained about noise coming from our home. This a big concern.

4.7
Verified Homeowner
Flower Mound, TX, on Sep 30, 2020

Purchase experience was great. [name removed] was phenomenal.

4.8
Verified Homeowner
Flower Mound, TX, on Sep 25, 2020

Liked it all. Everything went smoothly I LOVED my community sales manager [name removed]. She was always available and helped me through every step. Also great construction manager [name removed]!

4.9
Verified Homeowner
Flower Mound, TX, on Sep 22, 2020

The purchase experience was very good. The people are knowledgeable and welcoming.

4.8
Verified Homeowner
Flower Mound, TX, on Sep 07, 2020

Communication with CBJeni ([name removed] & [name removed]) was great. They provided weekly updates either by phone or email. They answered any questions we had quickly. They are a pleasure to work with. We'll recommend [name removed] and [name removed]/[name removed] to anyone we know.

5.0
Verified Homeowner
Flower Mound, TX, on Aug 06, 2020

Process of contract was fine, but I could find many defects and faulty products in the house within a month after move-in. I am not satisfied with final touches, which are supposed to be thoroughly checked by a sale manager or site construction manager at CBJeni.

3.3
Verified Homeowner
Flower Mound, TX, on Jun 15, 2020

[name removed] and Terrah were really helpful throughout the entire buying experience.

4.2
Verified Homeowner
Flower Mound, TX, on Jun 01, 2020

Location

4.7
Verified Homeowner
Flower Mound, TX, on May 31, 2020

Everyone from CBJeni helped me well in this home buying journey. This is my first home and am really happy with my decision so far. I would recommend CBJeni to any family/friends.

5.0
Verified Homeowner
Flower Mound, TX, on May 31, 2020

Communication and updates on progress of home

5.0
Verified Homeowner
Flower Mound, TX, on May 17, 2020

Excellent customer experience, great communication and reliability

4.5
Verified Homeowner
Flower Mound, TX, on May 14, 2020

The team

4.9
Verified Homeowner
Flower Mound, TX, on May 01, 2020

Overall It was great working with [name removed]

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Feb 22, 2021

Warranty service and customer care has been very good. It is the home itself that we have some issues with. Noise transfer from one home to home is a real issue. The very limited space behind our driveways is a constant struggle. No means to install a water softener. The plank flooring on the ground floor is low quality. So far the upkeep of the grounds/landscape has been minimal. It is also unfortunate that the builder and/or HOA allow for homes to be leased. Also, this is not a builder issue, but there are many people parking on the streets in our neighborhood. [name removed] only are they parking on the street, often the cars are parked facing the wrong direction.

4.5
Verified Homeowner
Flower Mound, on Jan 20, 2021

We have been very happy with the warranty service. [name removed] from the builder has been very tentative to our needs.

5.0
Verified Homeowner
Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner
Flower Mound, on Oct 19, 2020

Our garage door is SUPER loud. It was not like that in the model homes we visited. We were told the company switched out to a different model garage door opener. It blatantly felt like bait and switch tactic. Other than the loud garage door we are happy with our home.

4.5
Verified Homeowner
Flower Mound, on Oct 18, 2020

I disliked that I had rain leakage into our townhome. I am satisfied of the prompt warranty service and customer care in resolving it.

4.2
Verified Homeowner
Flower Mound, on Sep 19, 2020

It’s been easy

4.7
Verified Homeowner
Flower Mound, on Sep 01, 2020

Very quick response from warranty team and fixed the issue with window

5.0
Verified Homeowner
Flower Mound, on Jun 17, 2020

I really like the team at Flower Mound site. [name removed], [name removed] and [name removed] did a great job through the purchase process. As a home owner, I still sometimes bother [name removed], as he knows everything about this site. Fantastic work, answered all my questions and solved my problems!

5.0
Verified Homeowner
Flower Mound, on Jun 05, 2020

Responsiveness and follow-up

4.1
Verified Homeowner
Flower Mound, on Jun 01, 2020

Makes life easier

5.0
Verified Homeowner
Flower Mound, on May 29, 2020

We’ve had few warranty services done in the first couple of months and the response was very quick and work was scheduled in a timely manner. All of the issues were fixed and we are satisfied.

5.0
Verified Homeowner
Flower Mound, on May 19, 2020

Responds was very prompt

4.8
Verified Homeowner
Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Feb 10, 2021

Great customer service

5.0
Verified Homeowner
Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner