Top Homebuilder Ratings & Reviews

CB JENI Homes

Southgate

73 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Beautiful master-planned community in Flower Mound with onsite amenities including a pool, cabana, playground, and walking trails. These luxury townhomes offer open concept living and an attached garage. Close proximity to Grapevine Mills Mall, Legoland, Grapevine Lake, Bakersfield Park, DFW Airport, and more! Children will attend the desirable Lewisville ISD.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Oct 03, 2023

It was a smooth process, [name removed] and [name removed] were amazing and were always there to answer my questions.

5.0
Verified Homeowner
Flower Mound, on Oct 05, 2023

Every step is communicated including follow up to the warranty work

5.0
Verified Homeowner
Flower Mound, on Feb 28, 2024

We enjoy the Location. The Sales Experience made easy by [name removed]. [name removed] the warranty representative has been very thorough and easy to work with.

4.5
Verified Homeowner
Flower Mound, on May 09, 2023

Overall paint and interior trim quality is not upto pat

3.8
Verified Homeowner
Flower Mound, on Jul 31, 2023

I disliked how much I had to use Warranty service so far for my unit. Ever since I moved in, we had issues with parts, water leaks, garage door issues and HVAC issues. All of this in the 4 months I closed on the property.

3.1
Verified Homeowner
Flower Mound, TX, on Sep 17, 2023

[name removed] was fantastic throughout every step. When we had questions, weekly updates and pictures, he has been available since we moved in helping when needed. [name removed] is an absolute professional and the best manager I’ve met in the four homes I’ve built.

5.0
Verified Homeowner
Flower Mound, on Mar 18, 2023

Sales [name removed] [name removed] is the best. Financing department is terrible had delayed the flow of info so much. But again [name removed] is the best. Quality of home construction is also very good.

5.0
Verified Homeowner
Flower Mound, on Apr 25, 2023

The alleyway between the houses is too narrow. Two cars can’t pass next to each other. If there is a delivery or someone moving in or out- the alleyway is completely blocked. The driveways on the alley aren’t aligned with with opposite neighbors fences or electrical boxes. It takes many turns in and out of your driveway to get out completely. The alleys were very poorly planned. If people are parked on both sides of the road in front of the townhome, only one car can pass at a time. The development is too dense for this type of layout.

4.3
Verified Homeowner
Flower Mound, TX, on Jul 31, 2023

[name removed] was great to work with. He was extremely thorough with the process and made it very seamless experience for me. About construction, I am not happy with few things like shoe molding, garage paint

4.6
Verified Homeowner
Flower Mound, on Mar 02, 2023

I am not happy with the way house was built, I am a first time house owner. I see roof leaks which are very frightening as I will be in trouble after the warranty period is finished.I am not happy with the quality of doors and paints used. Already see scratches on door which a slight hit on the door or walls. Warranty service is good but I want to bring that to your attention as if the base is weak even though you keep putting patches on it ll forever remain weak.

3.2
Verified Homeowner
Flower Mound, on Apr 18, 2023

Build time was ridiculously slow, costing us thousands of dollars due to increased interest rates and higher rent on our temporary apartment.

4.7
Verified Homeowner
Flower Mound, TX, on Jun 18, 2023

The quality of construction, followup a by Ben is really to be appreciated. Felipe is always there for any help.

5.0
Verified Homeowner
Flower Mound, on Sep 25, 2021

The CB Jeni team is very responsive.

4.1
Verified Homeowner
Flower Mound, on Feb 05, 2023

HOA processs is too slow. I requested pool key card and still did not received. It is very hard to communicated with them.

3.5
Verified Homeowner
Flower Mound, TX, on May 28, 2023

[name removed] is the best sales manager!!

4.6
Verified Homeowner
Flower Mound, on Sep 22, 2021

I have had many issues with many things. Leak in shower, had to cut open sheetrock in kitchen ceiling. Condensation, caused by not putting in correct outdoor vent, caused my microwave to leak (had to be fixed with new parts) and I couldn't use my microwave for months. Had to buy my own. Dishwasher was so cheap. It didn't clean or dry dishes. I bought my own out of my own money to replace it. The tub under the washing machine was warped so and it ruined my washing machine (which was only a year old) and I had to buy a new washing machine. The vent in the family room is so high that no one had a ladder to get up there to fix the issue that it was put on backwards. All air was going out the window area. It took months for them to finally bring a ladder tall enough to fix that. There are many issues with where electric outlets were put. The disposal switch is so far away that no one can reach it so I had to buy a stick to turn it on and off. Just when I thought nothing else could go wrong, my compressor started making so much noise that it sounded like an plane is in my bedroom. When my husband checked it he said it's rocking back and forth. They are coming out (supposedly Sept. 29th). There are many more issues that are minor. [name removed] and [name removed] are very efficient, kind, and helpful. I believe the problem is with the companies you hire to supply you with the worst quality appliances and the worst record of timeliness and effeciency. Iv'e been here for 10 months and I still can't organize my house due to waiting for all these people to show up for repairs. Example: I took off work for the air to be checked by [name removed] (sp.?) He said he checked everything but we still had the terrible condensation in the kitchen. He was about to leave when my husband and I stopped him and asked if he had checked the vent outside. He had not. That's when he discovered the vent was the wrong one and the air wasn't going outside. I found out later that he also didn't check the compressor as he saw some wasps and he was too afraid to check it. What? I also want to address the outdoor work that we pay so much for. I'm the only one who didn't lose their Indian Hawthorne plants because I covered them during that week of freezing conditions. I also have to trim them my self. When my neighbor and I noticed we needed mulch, we bought it ourselves and put in in our beds. When the crew trimmed the trees they did so in the middle of summer (trees are supposed to be trimmed in the fall). My [name removed] was way to young to be trimmed and it has been slowly dying ever since. I have fertilized it, watered it as it looked so wilted but I'm afraid it will die. Thanks for listening.

3.0
Verified Homeowner
Flower Mound, on Jan 22, 2023

Perfect customer service

4.7
Verified Homeowner
Flower Mound, TX, on May 14, 2023

I like how attentive and helpful Ben Russell and CBJ was. They were helpful throughout the entire process, and have continued being helpful even after I closed and moved in.

5.0
Verified Homeowner
Flower Mound, on Jul 30, 2021

The purchase experience is very comfortable.

4.8
Verified Homeowner
Flower Mound, on Nov 21, 2022

Warranty is fine

3.5
Verified Homeowner
Flower Mound, TX, on Apr 23, 2023

Need sample of my front door color, waiting

4.6
Verified Homeowner
Flower Mound, on Jul 19, 2021

The JENI people are great. Good attitudes. Responsive. Overall the neighborhood and the home is good.

4.0
Verified Homeowner
Flower Mound, on Nov 19, 2022

Liked that we haven’t needed a lot of service

5.0
Verified Homeowner
Flower Mound, TX, on Apr 10, 2023

Communication with Loan originator was very hard. She once sent me a final estimate with the wrong numbers on them and requested it to be signed and sent back in few hours. I had to verify where the issue was and point out to get it corrected. The house itself had few issues that were taken care of at closing. But the breaker light in my electric panel is still red and was told its okay. Hopefully thats the case 6 months from now.

4.4
Verified Homeowner
Flower Mound, on Jun 23, 2021

Garage is too small. So difficult too park inside. I have a small car. Garage is is best for compact cars, and compact cars aren’t safe to commute in. I wish my attic area had been finished with flooring and walls (area over garage) to give me storage space. First floor 1/2 bath for my model has water pipes plumbed on outside wall, which resulted in the water pipes freezing in my Oxford model of my townhouse even though I left water dripping from faucet during big Texas freeze in February 2021. Cupboard door should have been put in my kitchen at the location under the overhang of granite where the breakfast bar area is attached too the wall. That’s a large cupboard space I can NOT access in the cupboard beside the sink because it’s very deep and at an awkward position. Site plan should have a couple areas for dog parks. Many many dog owners complain about lack of dog park. I like the topography and site plan. Many many owners take walks around the neighborhood in the before and after dinner. Some people jog. Some with children and or dogs out for a walk. If you create your future developments too have a easy and enjoyable neighborhood for long walks on sidewalks ie trees and small lovely parks, some curves in the streets, it would be an excellent selling point. People seem to be interested in walking outside more after Covid. I really really like bottom floor master bedroom in Oxford model. Quadruple firewall in walls is huge for soundproofing my townhouse. I love how quiet my townhouse is. Excellent air condition unit, I get many compliments from friends on how nice and common sense they find the Oxford floorplan too be. Master bath/ master shower layout, design and master closet is better than $500K-$900K houses I’ve toured. Wish CBJeni offered pullout sliding shelves in some cupboards. Should have electrical sockets in all closets. Overall, I’m quite happy with my home. ;)

4.4
Verified Homeowner
Flower Mound, on Nov 18, 2022

Warranty service and customer care is excellent

4.9
Verified Homeowner
Flower Mound, TX, on Mar 06, 2023

The professionalism of [name removed] and [name removed] made my experience top notch.

4.9
Verified Homeowner
Flower Mound, on Jun 09, 2021

Our home is beautiful. Our experience with CB JENI Homes has been great. We recommend them to everyone we know that is looking and some who aren't.

4.6
Verified Homeowner
Flower Mound, on Jan 14, 2022

So far it has been good. Thank you

5.0
Verified Homeowner
Flower Mound, TX, on Feb 18, 2023

I love the home. I really enjoyed working with [name removed] and [name removed], they have been very attentive and both are very personable, which I really appreciate. I am just waiting for a couple minor items to be fixed and the warranty specialist ([name removed]) has already been in contact with me numerous times about this....... My experience has been excellent, all the way around. I will definitely will recommend CB Jeni to others.

4.9
Verified Homeowner
Flower Mound, on May 04, 2021

I had a defect on roofing finish so I had a problem with rain leak for a while to find and fix the problem, but the warranty team worked kind of fast.

3.4
Verified Homeowner
Flower Mound, on Nov 03, 2021

I will never get another home from CB jeni home . There inspection XXXXX s . Now I have an issue and they are not fixing it and it’s under their warranty . I would recommend not purchasing a home from them .

0.5
Verified Homeowner
Flower Mound, TX, on Jan 31, 2023

[name removed] has been a pleasure to work with. He kept me posted on every milestone and has made himself available after close. Great guy and a consummate professional.

5.0
Verified Homeowner
Flower Mound, on Feb 10, 2021

Great customer service

5.0
Verified Homeowner
Flower Mound, on May 11, 2021

Very prompt responsiveness.

4.5
Verified Homeowner
Flower Mound, TX, on Jan 30, 2023

[name removed] is excellent and extremely quick in responding to any of my queries. He made the process very smooth and understandable at every step. Excellent in communication I really trusted him in every step along with communicating with the step-by-step process of providing me updates on my home. Thankyou ben really appreciate all your help.

4.8
Verified Homeowner
Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, on May 04, 2021

They have been good at reaching with us when service is requested. Only one issue with parts for bathroom sink, still have not gotten a repalcement, but no major complaints.

4.0
Verified Homeowner
Flower Mound, TX, on Nov 08, 2022

Service requests after move in are taking a very long time

4.7
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, on Apr 23, 2021

Very good

4.8
Verified Homeowner
Flower Mound, TX, on Nov 01, 2022

My name is [name removed]. I am the father of [name removed]. My wife and I assisted [name removed] with the purchase of her new CB [name removed] home in Flower Mound Texas. We would be remiss if we did not take the opportunity to express our sincere appreciation for the professional customer service we experienced from Mr. [name removed]. This was my daughter’s second home purchase and her first in Dallas, Texas. Purchasing a new home, relocating to a new state, and starting a new job can be extremely stressful and exhausting. Mr. [name removed]’s professionalism, understanding, superior customer service and follow-up made the entire home buying process the best we have experienced. From the moment we walked into the model home and experienced the warm and comfortable environment, [name removed] knew this was going to be her home in Dallas. Needless to say, the CB [name removed] home was the one she selected after viewing numerous others. A determining factor was the considerate, caring, and non-pressuring approach received from Mr. [name removed]. In conclusion, when you have the opportunity, please share our appreciation and gratitude for our positive home buying experience with Mr. [name removed]. He truly exemplifies what other professionals strive for. Thank You! [name removed] 505-908-1387

4.3
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, on Apr 18, 2021

Great follow through on punch list. [name removed] does an excellent job on all aspects.

5.0
Verified Homeowner
Flower Mound, TX, on Aug 09, 2022

Everything is great

5.0
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner
Flower Mound, on Feb 22, 2021

Warranty service and customer care has been very good. It is the home itself that we have some issues with. Noise transfer from one home to home is a real issue. The very limited space behind our driveways is a constant struggle. No means to install a water softener. The plank flooring on the ground floor is low quality. So far the upkeep of the grounds/landscape has been minimal. It is also unfortunate that the builder and/or HOA allow for homes to be leased. Also, this is not a builder issue, but there are many people parking on the streets in our neighborhood. [name removed] only are they parking on the street, often the cars are parked facing the wrong direction.

4.5
Verified Homeowner
Flower Mound, TX, on Aug 01, 2022

Great communication and professionalism

5.0
Verified Homeowner
Flower Mound, on Jan 20, 2021

We have been very happy with the warranty service. [name removed] from the builder has been very tentative to our needs.

5.0
Verified Homeowner
Flower Mound, TX, on Jul 28, 2022

[name removed] and [name removed] have been awesome all the way. They have really made the experience great. They remain committed to satisfaction even after all papers have been signed.

4.9
Verified Homeowner
Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, TX, on Jul 20, 2022

The quality of some of the appliances doesn’t meet the quality standards we discussed when we were considering the purchase.

4.8
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, TX, on Jul 19, 2022

Excellent communication with Sales [name removed], Superintendent and the Mortgage Company. Disliked how long construction took, which cost us a lot of $ due to rising interest rates.

4.9
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner
Flower Mound, TX, on Jul 07, 2022

My Sales Manager [name removed] and Builder [name removed] made this purchase experience to another level.

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Oct 03, 2023

It was a smooth process, [name removed] and [name removed] were amazing and were always there to answer my questions.

5.0
Verified Homeowner
Flower Mound, TX, on Sep 17, 2023

[name removed] was fantastic throughout every step. When we had questions, weekly updates and pictures, he has been available since we moved in helping when needed. [name removed] is an absolute professional and the best manager I’ve met in the four homes I’ve built.

5.0
Verified Homeowner
Flower Mound, TX, on Jul 31, 2023

[name removed] was great to work with. He was extremely thorough with the process and made it very seamless experience for me. About construction, I am not happy with few things like shoe molding, garage paint

4.6
Verified Homeowner
Flower Mound, TX, on Jun 18, 2023

The quality of construction, followup a by Ben is really to be appreciated. Felipe is always there for any help.

5.0
Verified Homeowner
Flower Mound, TX, on May 28, 2023

[name removed] is the best sales manager!!

4.6
Verified Homeowner
Flower Mound, TX, on May 14, 2023

I like how attentive and helpful Ben Russell and CBJ was. They were helpful throughout the entire process, and have continued being helpful even after I closed and moved in.

5.0
Verified Homeowner
Flower Mound, TX, on Apr 23, 2023

Need sample of my front door color, waiting

4.6
Verified Homeowner
Flower Mound, TX, on Apr 10, 2023

Communication with Loan originator was very hard. She once sent me a final estimate with the wrong numbers on them and requested it to be signed and sent back in few hours. I had to verify where the issue was and point out to get it corrected. The house itself had few issues that were taken care of at closing. But the breaker light in my electric panel is still red and was told its okay. Hopefully thats the case 6 months from now.

4.4
Verified Homeowner
Flower Mound, TX, on Mar 06, 2023

The professionalism of [name removed] and [name removed] made my experience top notch.

4.9
Verified Homeowner
Flower Mound, TX, on Feb 18, 2023

I love the home. I really enjoyed working with [name removed] and [name removed], they have been very attentive and both are very personable, which I really appreciate. I am just waiting for a couple minor items to be fixed and the warranty specialist ([name removed]) has already been in contact with me numerous times about this....... My experience has been excellent, all the way around. I will definitely will recommend CB Jeni to others.

4.9
Verified Homeowner
Flower Mound, TX, on Jan 31, 2023

[name removed] has been a pleasure to work with. He kept me posted on every milestone and has made himself available after close. Great guy and a consummate professional.

5.0
Verified Homeowner
Flower Mound, TX, on Jan 30, 2023

[name removed] is excellent and extremely quick in responding to any of my queries. He made the process very smooth and understandable at every step. Excellent in communication I really trusted him in every step along with communicating with the step-by-step process of providing me updates on my home. Thankyou ben really appreciate all your help.

4.8
Verified Homeowner
Flower Mound, TX, on Nov 08, 2022

Service requests after move in are taking a very long time

4.7
Verified Homeowner
Flower Mound, TX, on Nov 01, 2022

My name is [name removed]. I am the father of [name removed]. My wife and I assisted [name removed] with the purchase of her new CB [name removed] home in Flower Mound Texas. We would be remiss if we did not take the opportunity to express our sincere appreciation for the professional customer service we experienced from Mr. [name removed]. This was my daughter’s second home purchase and her first in Dallas, Texas. Purchasing a new home, relocating to a new state, and starting a new job can be extremely stressful and exhausting. Mr. [name removed]’s professionalism, understanding, superior customer service and follow-up made the entire home buying process the best we have experienced. From the moment we walked into the model home and experienced the warm and comfortable environment, [name removed] knew this was going to be her home in Dallas. Needless to say, the CB [name removed] home was the one she selected after viewing numerous others. A determining factor was the considerate, caring, and non-pressuring approach received from Mr. [name removed]. In conclusion, when you have the opportunity, please share our appreciation and gratitude for our positive home buying experience with Mr. [name removed]. He truly exemplifies what other professionals strive for. Thank You! [name removed] 505-908-1387

4.3
Verified Homeowner
Flower Mound, TX, on Aug 09, 2022

Everything is great

5.0
Verified Homeowner
Flower Mound, TX, on Aug 01, 2022

Great communication and professionalism

5.0
Verified Homeowner
Flower Mound, TX, on Jul 28, 2022

[name removed] and [name removed] have been awesome all the way. They have really made the experience great. They remain committed to satisfaction even after all papers have been signed.

4.9
Verified Homeowner
Flower Mound, TX, on Jul 20, 2022

The quality of some of the appliances doesn’t meet the quality standards we discussed when we were considering the purchase.

4.8
Verified Homeowner
Flower Mound, TX, on Jul 19, 2022

Excellent communication with Sales [name removed], Superintendent and the Mortgage Company. Disliked how long construction took, which cost us a lot of $ due to rising interest rates.

4.9
Verified Homeowner
Flower Mound, TX, on Jul 07, 2022

My Sales Manager [name removed] and Builder [name removed] made this purchase experience to another level.

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Oct 05, 2023

Every step is communicated including follow up to the warranty work

5.0
Verified Homeowner
Flower Mound, on Jul 31, 2023

I disliked how much I had to use Warranty service so far for my unit. Ever since I moved in, we had issues with parts, water leaks, garage door issues and HVAC issues. All of this in the 4 months I closed on the property.

3.1
Verified Homeowner
Flower Mound, on Mar 18, 2023

Sales [name removed] [name removed] is the best. Financing department is terrible had delayed the flow of info so much. But again [name removed] is the best. Quality of home construction is also very good.

5.0
Verified Homeowner
Flower Mound, on Mar 02, 2023

I am not happy with the way house was built, I am a first time house owner. I see roof leaks which are very frightening as I will be in trouble after the warranty period is finished.I am not happy with the quality of doors and paints used. Already see scratches on door which a slight hit on the door or walls. Warranty service is good but I want to bring that to your attention as if the base is weak even though you keep putting patches on it ll forever remain weak.

3.2
Verified Homeowner
Flower Mound, on Feb 05, 2023

HOA processs is too slow. I requested pool key card and still did not received. It is very hard to communicated with them.

3.5
Verified Homeowner
Flower Mound, on Jan 22, 2023

Perfect customer service

4.7
Verified Homeowner
Flower Mound, on Nov 21, 2022

Warranty is fine

3.5
Verified Homeowner
Flower Mound, on Nov 19, 2022

Liked that we haven’t needed a lot of service

5.0
Verified Homeowner
Flower Mound, on Nov 18, 2022

Warranty service and customer care is excellent

4.9
Verified Homeowner
Flower Mound, on Jan 14, 2022

So far it has been good. Thank you

5.0
Verified Homeowner
Flower Mound, on Nov 03, 2021

I will never get another home from CB jeni home . There inspection XXXXX s . Now I have an issue and they are not fixing it and it’s under their warranty . I would recommend not purchasing a home from them .

0.5
Verified Homeowner
Flower Mound, on May 11, 2021

Very prompt responsiveness.

4.5
Verified Homeowner
Flower Mound, on May 04, 2021

They have been good at reaching with us when service is requested. Only one issue with parts for bathroom sink, still have not gotten a repalcement, but no major complaints.

4.0
Verified Homeowner
Flower Mound, on Apr 23, 2021

Very good

4.8
Verified Homeowner
Flower Mound, on Apr 18, 2021

Great follow through on punch list. [name removed] does an excellent job on all aspects.

5.0
Verified Homeowner
Flower Mound, on Feb 22, 2021

Warranty service and customer care has been very good. It is the home itself that we have some issues with. Noise transfer from one home to home is a real issue. The very limited space behind our driveways is a constant struggle. No means to install a water softener. The plank flooring on the ground floor is low quality. So far the upkeep of the grounds/landscape has been minimal. It is also unfortunate that the builder and/or HOA allow for homes to be leased. Also, this is not a builder issue, but there are many people parking on the streets in our neighborhood. [name removed] only are they parking on the street, often the cars are parked facing the wrong direction.

4.5
Verified Homeowner
Flower Mound, on Jan 20, 2021

We have been very happy with the warranty service. [name removed] from the builder has been very tentative to our needs.

5.0
Verified Homeowner
Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Feb 28, 2024

We enjoy the Location. The Sales Experience made easy by [name removed]. [name removed] the warranty representative has been very thorough and easy to work with.

4.5
Verified Homeowner
Flower Mound, on May 09, 2023

Overall paint and interior trim quality is not upto pat

3.8
Verified Homeowner
Flower Mound, on Apr 25, 2023

The alleyway between the houses is too narrow. Two cars can’t pass next to each other. If there is a delivery or someone moving in or out- the alleyway is completely blocked. The driveways on the alley aren’t aligned with with opposite neighbors fences or electrical boxes. It takes many turns in and out of your driveway to get out completely. The alleys were very poorly planned. If people are parked on both sides of the road in front of the townhome, only one car can pass at a time. The development is too dense for this type of layout.

4.3
Verified Homeowner
Flower Mound, on Apr 18, 2023

Build time was ridiculously slow, costing us thousands of dollars due to increased interest rates and higher rent on our temporary apartment.

4.7
Verified Homeowner
Flower Mound, on Sep 25, 2021

The CB Jeni team is very responsive.

4.1
Verified Homeowner
Flower Mound, on Sep 22, 2021

I have had many issues with many things. Leak in shower, had to cut open sheetrock in kitchen ceiling. Condensation, caused by not putting in correct outdoor vent, caused my microwave to leak (had to be fixed with new parts) and I couldn't use my microwave for months. Had to buy my own. Dishwasher was so cheap. It didn't clean or dry dishes. I bought my own out of my own money to replace it. The tub under the washing machine was warped so and it ruined my washing machine (which was only a year old) and I had to buy a new washing machine. The vent in the family room is so high that no one had a ladder to get up there to fix the issue that it was put on backwards. All air was going out the window area. It took months for them to finally bring a ladder tall enough to fix that. There are many issues with where electric outlets were put. The disposal switch is so far away that no one can reach it so I had to buy a stick to turn it on and off. Just when I thought nothing else could go wrong, my compressor started making so much noise that it sounded like an plane is in my bedroom. When my husband checked it he said it's rocking back and forth. They are coming out (supposedly Sept. 29th). There are many more issues that are minor. [name removed] and [name removed] are very efficient, kind, and helpful. I believe the problem is with the companies you hire to supply you with the worst quality appliances and the worst record of timeliness and effeciency. Iv'e been here for 10 months and I still can't organize my house due to waiting for all these people to show up for repairs. Example: I took off work for the air to be checked by [name removed] (sp.?) He said he checked everything but we still had the terrible condensation in the kitchen. He was about to leave when my husband and I stopped him and asked if he had checked the vent outside. He had not. That's when he discovered the vent was the wrong one and the air wasn't going outside. I found out later that he also didn't check the compressor as he saw some wasps and he was too afraid to check it. What? I also want to address the outdoor work that we pay so much for. I'm the only one who didn't lose their Indian Hawthorne plants because I covered them during that week of freezing conditions. I also have to trim them my self. When my neighbor and I noticed we needed mulch, we bought it ourselves and put in in our beds. When the crew trimmed the trees they did so in the middle of summer (trees are supposed to be trimmed in the fall). My [name removed] was way to young to be trimmed and it has been slowly dying ever since. I have fertilized it, watered it as it looked so wilted but I'm afraid it will die. Thanks for listening.

3.0
Verified Homeowner
Flower Mound, on Jul 30, 2021

The purchase experience is very comfortable.

4.8
Verified Homeowner
Flower Mound, on Jul 19, 2021

The JENI people are great. Good attitudes. Responsive. Overall the neighborhood and the home is good.

4.0
Verified Homeowner
Flower Mound, on Jun 23, 2021

Garage is too small. So difficult too park inside. I have a small car. Garage is is best for compact cars, and compact cars aren’t safe to commute in. I wish my attic area had been finished with flooring and walls (area over garage) to give me storage space. First floor 1/2 bath for my model has water pipes plumbed on outside wall, which resulted in the water pipes freezing in my Oxford model of my townhouse even though I left water dripping from faucet during big Texas freeze in February 2021. Cupboard door should have been put in my kitchen at the location under the overhang of granite where the breakfast bar area is attached too the wall. That’s a large cupboard space I can NOT access in the cupboard beside the sink because it’s very deep and at an awkward position. Site plan should have a couple areas for dog parks. Many many dog owners complain about lack of dog park. I like the topography and site plan. Many many owners take walks around the neighborhood in the before and after dinner. Some people jog. Some with children and or dogs out for a walk. If you create your future developments too have a easy and enjoyable neighborhood for long walks on sidewalks ie trees and small lovely parks, some curves in the streets, it would be an excellent selling point. People seem to be interested in walking outside more after Covid. I really really like bottom floor master bedroom in Oxford model. Quadruple firewall in walls is huge for soundproofing my townhouse. I love how quiet my townhouse is. Excellent air condition unit, I get many compliments from friends on how nice and common sense they find the Oxford floorplan too be. Master bath/ master shower layout, design and master closet is better than $500K-$900K houses I’ve toured. Wish CBJeni offered pullout sliding shelves in some cupboards. Should have electrical sockets in all closets. Overall, I’m quite happy with my home. ;)

4.4
Verified Homeowner
Flower Mound, on Jun 09, 2021

Our home is beautiful. Our experience with CB JENI Homes has been great. We recommend them to everyone we know that is looking and some who aren't.

4.6
Verified Homeowner
Flower Mound, on May 04, 2021

I had a defect on roofing finish so I had a problem with rain leak for a while to find and fix the problem, but the warranty team worked kind of fast.

3.4
Verified Homeowner
Flower Mound, on Feb 10, 2021

Great customer service

5.0
Verified Homeowner
Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner