Top Homebuilder Ratings & Reviews

CB JENI Homes

Southgate

87 Homeowner Reviews Completed Jul 2019 - Jan 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.4

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner
Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, on Oct 19, 2020

Our garage door is SUPER loud. It was not like that in the model homes we visited. We were told the company switched out to a different model garage door opener. It blatantly felt like bait and switch tactic. Other than the loud garage door we are happy with our home.

4.5
Verified Homeowner
Flower Mound, on Oct 18, 2020

I disliked that I had rain leakage into our townhome. I am satisfied of the prompt warranty service and customer care in resolving it.

4.2
Verified Homeowner
Flower Mound, on Sep 19, 2020

It’s been easy

4.7
Verified Homeowner
Flower Mound, on Sep 01, 2020

Very quick response from warranty team and fixed the issue with window

5.0
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, on Jun 17, 2020

I really like the team at Flower Mound site. [name removed], [name removed] and [name removed] did a great job through the purchase process. As a home owner, I still sometimes bother [name removed], as he knows everything about this site. Fantastic work, answered all my questions and solved my problems!

5.0
Verified Homeowner
Flower Mound, on Jun 05, 2020

Responsiveness and follow-up

4.1
Verified Homeowner
Flower Mound, on Jun 01, 2020

Makes life easier

5.0
Verified Homeowner
Flower Mound, TX, on May 31, 2020

Everyone from CBJeni helped me well in this home buying journey. This is my first home and am really happy with my decision so far. I would recommend CBJeni to any family/friends.

5.0
Verified Homeowner
Flower Mound, on May 29, 2020

We’ve had few warranty services done in the first couple of months and the response was very quick and work was scheduled in a timely manner. All of the issues were fixed and we are satisfied.

5.0
Verified Homeowner
Flower Mound, on May 19, 2020

Responds was very prompt

4.8
Verified Homeowner
Flower Mound, TX, on May 17, 2020

Excellent customer experience, great communication and reliability

4.5
Verified Homeowner
Flower Mound, TX, on May 14, 2020

The team

4.9
Verified Homeowner
Flower Mound, TX, on May 01, 2020

Overall It was great working with [name removed]

5.0
Verified Homeowner
Flower Mound, TX, on Mar 11, 2020

The experience was exceptional, from weekly updates to the personal touches. [name removed], [name removed] and [name removed] made the difference. We are investors and have never worked with such a professional and prompt team. Thank you for everything

5.0
Verified Homeowner
Flower Mound, TX, on Mar 11, 2020

We were involved all steps of the way.

5.0
Verified Homeowner
Flower Mound, TX, on Feb 21, 2020

We were surprised that the whole process went on very smoothly. There was no pressure at any point from the sales team.

4.8
Verified Homeowner
Flower Mound, TX, on Feb 13, 2020

Homes that was built satisfactory

5.0
Verified Homeowner
Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, TX, on Dec 10, 2019

All my questions were answered in a timely manner. I was constantly called by [name removed] and [name removed] with updates on what's going on with my house. Overall, it was a very great experience.

4.9
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, TX, on Nov 05, 2019

The CB Jeni staff/people (all aspects)

4.2
Verified Homeowner
Flower Mound, TX, on Oct 29, 2019

Weekly reviews

4.1
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner
Flower Mound, TX, on Sep 03, 2019

Nothing. CB Jeni team failed on all accounts. They had zero concern for home owner's satisfaction. Home closing was delayed from March 2019 to July 2019, promised incentives were not given, closing dates were pushed with hard time lines, home quality is average, outside door and trim color is a big mismatch.

3.8
Verified Homeowner
Flower Mound, TX, on Sep 01, 2019

Property manager [removed] & [removed] and builder [removed] provided great customer service and gave me weekly updates on the progress of building the home. Overall, I had a good purchase experience

4.4
Verified Homeowner
Flower Mound, TX, on Aug 31, 2019

The communication was consistent and professional. I appreciated the efforts that the sales and maintenance team made to keep me informed.

4.4
Verified Homeowner
Flower Mound, TX, on Aug 31, 2019

Responsive and helpful team

4.9
Verified Homeowner
Flower Mound, TX, on Jul 10, 2019

Sales persons ([removed] & [removed]) and superintendent ([removed]) are very professional and responding my inquiries very quickly.

5.0
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

The assistance and want to help from all the staff from purchasing to building to move in has been incredible. You can really tell that the staff at [removed] want to help in any way possible and have made my first home buying experience as easy as possible.

4.8
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner
Flower Mound, TX, on May 10, 2019

Sales representatives are very kind, and other members also very kind and helpful.

5.0
Verified Homeowner
Flower Mound, TX, on Apr 06, 2019

Everyone we dealt with was very thorough and professional

5.0
Verified Homeowner
Flower Mound, TX, on Jan 14, 2019

Responsiveness of onsite team.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on May 31, 2020

Everyone from CBJeni helped me well in this home buying journey. This is my first home and am really happy with my decision so far. I would recommend CBJeni to any family/friends.

5.0
Verified Homeowner
Flower Mound, TX, on May 17, 2020

Excellent customer experience, great communication and reliability

4.5
Verified Homeowner
Flower Mound, TX, on May 14, 2020

The team

4.9
Verified Homeowner
Flower Mound, TX, on May 01, 2020

Overall It was great working with [name removed]

5.0
Verified Homeowner
Flower Mound, TX, on Mar 11, 2020

The experience was exceptional, from weekly updates to the personal touches. [name removed], [name removed] and [name removed] made the difference. We are investors and have never worked with such a professional and prompt team. Thank you for everything

5.0
Verified Homeowner
Flower Mound, TX, on Mar 11, 2020

We were involved all steps of the way.

5.0
Verified Homeowner
Flower Mound, TX, on Feb 21, 2020

We were surprised that the whole process went on very smoothly. There was no pressure at any point from the sales team.

4.8
Verified Homeowner
Flower Mound, TX, on Feb 13, 2020

Homes that was built satisfactory

5.0
Verified Homeowner
Flower Mound, TX, on Dec 10, 2019

All my questions were answered in a timely manner. I was constantly called by [name removed] and [name removed] with updates on what's going on with my house. Overall, it was a very great experience.

4.9
Verified Homeowner
Flower Mound, TX, on Nov 05, 2019

The CB Jeni staff/people (all aspects)

4.2
Verified Homeowner
Flower Mound, TX, on Oct 29, 2019

Weekly reviews

4.1
Verified Homeowner
Flower Mound, TX, on Sep 03, 2019

Nothing. CB Jeni team failed on all accounts. They had zero concern for home owner's satisfaction. Home closing was delayed from March 2019 to July 2019, promised incentives were not given, closing dates were pushed with hard time lines, home quality is average, outside door and trim color is a big mismatch.

3.8
Verified Homeowner
Flower Mound, TX, on Sep 01, 2019

Property manager [removed] & [removed] and builder [removed] provided great customer service and gave me weekly updates on the progress of building the home. Overall, I had a good purchase experience

4.4
Verified Homeowner
Flower Mound, TX, on Aug 31, 2019

The communication was consistent and professional. I appreciated the efforts that the sales and maintenance team made to keep me informed.

4.4
Verified Homeowner
Flower Mound, TX, on Aug 31, 2019

Responsive and helpful team

4.9
Verified Homeowner
Flower Mound, TX, on Jul 10, 2019

Sales persons ([removed] & [removed]) and superintendent ([removed]) are very professional and responding my inquiries very quickly.

5.0
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

The assistance and want to help from all the staff from purchasing to building to move in has been incredible. You can really tell that the staff at [removed] want to help in any way possible and have made my first home buying experience as easy as possible.

4.8
Verified Homeowner
Flower Mound, TX, on May 10, 2019

Sales representatives are very kind, and other members also very kind and helpful.

5.0
Verified Homeowner
Flower Mound, TX, on Apr 06, 2019

Everyone we dealt with was very thorough and professional

5.0
Verified Homeowner
Flower Mound, TX, on Jan 14, 2019

Responsiveness of onsite team.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Jan 15, 2021

no room to park my small SUV car outside in front of garage. It’s very very difficult to drive in or out of garage. I don’t know how county commissioners/city planning allows developers to do this. City garbage truck can’t even drive down back small lane behind townhouses. 2) give option to build subflooring on second floor over garage. My Oxford unit would have given me a bonus area like a large closet/storage space if space had been reinforced over garage where wood ladder is stationed too third floor. 3) please add a kitchen cabinet door to wall corner of my gourmet kitchen for easy access. I have a very large space it’s impossible to get anything into between the sink and corner. Please put a cabinet door on dining room side with shelving. It would be excellent for storing board games or anything needed for dining table (under granite countertop where stools can go have the cabinet door. It wouldn’t be noticed from dining/living room but would be very functional!!!) 4) please allow buyers the option to pay and add a few things to contract to add after mortgage paperwork signed. For example, in second floor guest bathroom, it would have been so much easier and convenient for me as a homeowner to have CB Jeni add the linen cabinet option over the toilet. I would have been fine waiting a few weeks or so to get a matching cabinet put in at CB Jeni’s convenience when cabinet installers are installing cabinets in other new units being built. 5) please put an electrical outlet inside large closets in guest rooms. 6) please don’t install railing in such a manner that there is no room for appliances and furniture to be brought up outside stairs leading to units. Best Buy, Nebraska Furniture etc professional movers had a terrible time carrying anything into my townhouse and actually nicked and damaged a couple appliances and a couch. It was easier for them hauling my purchases up my indoor stairs than the outdoor stairs leading to my front door. Thanks!! Have a good day.

5.0
Verified Homeowner
Flower Mound, on Dec 30, 2020

The response for any warranty/customer care needs has always been quick. We are very pleased with our experience with CBJeni and let everyone we know how pleasant it has been and how much we love our home!

5.0
Verified Homeowner
Flower Mound, on Nov 24, 2020

I am okay with the warranty service, but sometimes it takes way long to get responded.

4.3
Verified Homeowner
Flower Mound, on Oct 19, 2020

Our garage door is SUPER loud. It was not like that in the model homes we visited. We were told the company switched out to a different model garage door opener. It blatantly felt like bait and switch tactic. Other than the loud garage door we are happy with our home.

4.5
Verified Homeowner
Flower Mound, on Oct 18, 2020

I disliked that I had rain leakage into our townhome. I am satisfied of the prompt warranty service and customer care in resolving it.

4.2
Verified Homeowner
Flower Mound, on Sep 19, 2020

It’s been easy

4.7
Verified Homeowner
Flower Mound, on Sep 01, 2020

Very quick response from warranty team and fixed the issue with window

5.0
Verified Homeowner
Flower Mound, on Jun 17, 2020

I really like the team at Flower Mound site. [name removed], [name removed] and [name removed] did a great job through the purchase process. As a home owner, I still sometimes bother [name removed], as he knows everything about this site. Fantastic work, answered all my questions and solved my problems!

5.0
Verified Homeowner
Flower Mound, on Jun 05, 2020

Responsiveness and follow-up

4.1
Verified Homeowner
Flower Mound, on Jun 01, 2020

Makes life easier

5.0
Verified Homeowner
Flower Mound, on May 29, 2020

We’ve had few warranty services done in the first couple of months and the response was very quick and work was scheduled in a timely manner. All of the issues were fixed and we are satisfied.

5.0
Verified Homeowner
Flower Mound, on May 19, 2020

Responds was very prompt

4.8
Verified Homeowner
Flower Mound, on Jan 09, 2020

I still am not sure how to access it, but I think that is user error. ;)

5.0
Verified Homeowner
Flower Mound, on Dec 10, 2019

The CB Jeni team has been very proactive in making sure my warranty claims are fulfilled in a timely manner. We have open lines of communication and there is very little time between responses. This is how warranty should work. Great job CB Jeni team!

4.5
Verified Homeowner
Flower Mound, on Dec 04, 2019

My home warranty experience was exceptional.

4.5
Verified Homeowner
Flower Mound, on Nov 10, 2019

Prompt and caring customer service - sales, superintendent, and customer service staff are very cooperative ([name removed] sectionalism), and solved the issues quickly.

5.0
Verified Homeowner
Flower Mound, on May 26, 2019

The responsiveness to issues and timeliness to resolve. If I ever have a question, I know that I can reach out and ask.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Nov 01, 2020

DISLIKE: 1. CB JENI implemented less restrictive HOA Use Restrictions than we were advised at purchase and at closing. 2. CB JENI does not monitor nor enforce the HOA Use Restrictions as recorded. 3. CB JENI allows unlimited rentals with no apparent oversight or controls as stated in recorded documents. 4. The CB JENI Design Studio process was XXXXX bersome and inefficient for remote (not in-person) selections. No leeway or consideration. We were not allowed our full 5-hours of consultation time. 5. No accommodation for off-street or visitor parking in the community. LIKE: 1. Sales and construction oversight, communications, and consideration. 2. Quality and design of home except for low-end dishwasher. 3. Our ability to add a refrigerator, washer and dryer to the contract late in the process. 4. Commitment to timely completion of construction. 5. Warranty service followup.

4.0
Verified Homeowner
Flower Mound, on Aug 09, 2020

Great people, great customer service!

4.5
Verified Homeowner
Flower Mound, on Jun 18, 2020

THE PEOPLE WERE GREAT TO DEAL WITH.

4.5
Verified Homeowner
Flower Mound, on Oct 15, 2019

Although it came with its share of headaches, we enjoyed being the first residents to move into this community and see it being built up.

4.2
Verified Homeowner