Top Homebuilder Ratings & Reviews

CB JENI Homes

Stacy Crossing

62 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.7

Home Personalization Experience

4.5

Lender Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.6

Community Profile

Stacy Crossing



Upscale Townhomes

This premier McKinney location is in Frisco ISD, offers an onsite amenity center and pool, and luxury two-story townhomes with attached garages.

McKinney is ranked one of the Best Places to Live by Money Magazine. When writers visited McKinney, they ranked the city highly based on beautiful natural parks and open spaces, affordable and diverse housing, plenty of jobs and a vibrant downtown that offers lots to do for residents. Low taxes have lured companies with white-collar jobs in technology and energy. Visit today and tour our model home to see why Stacy Crossing is the perfect place to live.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Mckinney, on Nov 08, 2019

Timely response to customer concerns.

4.7
Verified Homeowner
Mckinney, on Sep 26, 2019

I haven’t fully used these yet, but will be.

4.5
Verified Homeowner
Mckinney, on Jul 30, 2019

[removed]!!! He is the BEST!!!

3.1
Verified Homeowner
Mckinney, on Jul 09, 2019

The community sales associate [removed] was great!

4.0
Verified Homeowner
Mckinney, on Jul 08, 2019

Always available to answer questions.

4.7
Verified Homeowner
Mckinney, on Jun 14, 2019

On time service

4.5
Verified Homeowner
Mckinney, on May 29, 2019

They are easy to reach by Email but follow through has not been good, gave a complete list of items needing to be address and have only had one addressed. 1 out of 25 isn’t good.

3.5
Verified Homeowner
Mckinney, on May 18, 2019

[removed]!! Our point of contact for sales. He is AMAZING. Very informative, transparent, and open to communicating and answering any questions we have/had/

4.9
Verified Homeowner
Mckinney, on May 02, 2019

The way [removed] and our Builder [removed] adapted and helped us through a poor situation that was created by our initial Sales Person,

4.2
Verified Homeowner
Mckinney, on May 02, 2019

good

4.6
Verified Homeowner
Mckinney, on Apr 29, 2019

Excellent service.

5.0
Verified Homeowner
Mckinney, on Apr 29, 2019

From the time we arrived at the CB Jeni sales office to the final warranty period, we were treated very warmly and professionally, namely [removed] and [removed]. [removed] helped us throughout the entire process from helping coordinate financing to making sure that the final warranty work was complete. [removed] helped us coordinate the warranty touch ups that we requested. Everyone at CB [removed] made sure that we were comfortable and satisfied. We specially like the build quality and the finishes of the townhouse that we purchased.

5.0
Verified Homeowner
Mckinney, on Apr 14, 2019

Personal, prompt and professional

5.0
Verified Homeowner
Mckinney, on Apr 11, 2019

Always available and responsive

5.0
Verified Homeowner
Mckinney, on Apr 08, 2019

Inventory home was available with the options I was interested in.

4.7
Verified Homeowner
Mckinney, on Apr 08, 2019

Speed of getting everything done.

4.8
Verified Homeowner
Mckinney, on Apr 03, 2019

The helpfulness, patience of the sales executive Mr [removed]. The builder Mr. [removed] was very accommodative in meeting our needs to close early.

4.9
Verified Homeowner
Mckinney, on Jan 29, 2019

I was kept informed throughout the building process. They worked with me to meet my closing complications. My sales consultant [removed] at [removed] crossings went above and beyond to make sure we were kept current with the build process

4.9
Verified Homeowner
Mckinney, on Jan 28, 2019

Constant contact with building manager.

4.8
Verified Homeowner
Mckinney, on Dec 22, 2018

Communication and Follow Up

4.2
Verified Homeowner
Mckinney, on Nov 26, 2018

Ease in closing

3.8
Verified Homeowner
Mckinney, on Nov 08, 2018

As the company grows it appears to have comparmentalized areas and become more structured. All areas of sales staff and warranty dept are open for communication and willing to help!

4.6
Verified Homeowner
Mckinney, on Oct 15, 2018

sales and construction personnel kept us fully informed at all times and were very solicitous of our opinions

4.8
Verified Homeowner
Mckinney, on Sep 28, 2018

[removed] is fantastic!

5.0
Verified Homeowner
Mckinney, on Sep 01, 2018

He communicated well and was accessible.

3.1
Verified Homeowner
Mckinney, on Aug 23, 2018

[removed]!!! She is wonderful

5.0
Verified Homeowner
Mckinney, on Aug 17, 2018

I like the follow up emails from the building phase to let me know what new has been done and now getting an email about my one year walk through.

4.3
Verified Homeowner
Mckinney, on Aug 09, 2018

They have been very responsive from sales to warranty. It has been the best home building experience I’ve had. My only suggestion would be more selection for interior paint/trim options.

4.4
Verified Homeowner
Mckinney, on Jul 08, 2018

Working with [removed] and [removed].

5.0
Verified Homeowner
Mckinney, on Jun 24, 2018

The follow up is excellent

4.7
Verified Homeowner
Mckinney, on Jun 05, 2018

The sales person and the builder were very pleasant to deal with.

4.2
Verified Homeowner
Mckinney, on May 30, 2018

The fact that I could seemlessly integrate my tenant within the process and that now there is a point contact.

4.5
Verified Homeowner
Mckinney, on May 30, 2018

Everyone I worked with at CB [removed] was kind and helpful. The process was fairly easy for a first time home buyer.

4.6
Verified Homeowner
Mckinney, on May 08, 2018

The entire team was cordial and accommodating. The onsite GC, [removed] is very knowledgeable and helpful in the process.

4.7
Verified Homeowner
Mckinney, on May 04, 2018

Very responsive.

4.9
Verified Homeowner
Mckinney, on Apr 03, 2018

The sales agent ( [removed]) was awesome. The site engineer and his help were friendly and took care of the repairs quickly. Overall, a stress free closing and purchase experience. Thank you.

4.8
Verified Homeowner
Mckinney, on Apr 01, 2018

The educational process regarding building process. I started this journey with [removed] & she was such a blessing.

4.5
Verified Homeowner
Mckinney, on Mar 15, 2018

Still have minor repairs to take care off.

4.8
Verified Homeowner
Mckinney, on Mar 15, 2018

It’s a well made home and everyone associated with the builder has been very helpful and accommodating

4.4
Verified Homeowner
Mckinney, on Mar 14, 2018

The customer service provided by the Sales [removed].

4.2
Verified Homeowner
Mckinney, on Feb 13, 2018

Quality of construction and the overall design of the community.

4.4
Verified Homeowner
Mckinney, on Feb 01, 2018

Quality

5.0
Verified Homeowner
Mckinney, on Jan 19, 2018

After the contract is signed, getting warrant work done has been very frustrating. [removed] just the inconvenience of something not working correctly, but the simple task of scheduling workers to come fix the problem. Response is slow. Information is often miscommunicated and sometimes simply forgotten about. Simple fixes take weeks to be scheduled. And when help arrives, the ability of the employees to communicate is often very poor. The Commitment and recommendation answers are low because I don't believe CBJ has lived up to their commitment of timely repair of normal new home construction issues. It's sign the contract, get the money, then move them to the back burner.

2.1
Verified Homeowner
Mckinney, on Jan 09, 2018

The interactions with the staff

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Mckinney, on Jul 09, 2019

The community sales associate [removed] was great!

4.0
Verified Homeowner
Mckinney, on Jul 08, 2019

Always available to answer questions.

4.7
Verified Homeowner
Mckinney, on May 18, 2019

[removed]!! Our point of contact for sales. He is AMAZING. Very informative, transparent, and open to communicating and answering any questions we have/had/

4.9
Verified Homeowner
Mckinney, on May 02, 2019

The way [removed] and our Builder [removed] adapted and helped us through a poor situation that was created by our initial Sales Person,

4.2
Verified Homeowner
Mckinney, on May 02, 2019

good

4.6
Verified Homeowner
Mckinney, on Apr 29, 2019

Excellent service.

5.0
Verified Homeowner
Mckinney, on Apr 29, 2019

From the time we arrived at the CB Jeni sales office to the final warranty period, we were treated very warmly and professionally, namely [removed] and [removed]. [removed] helped us throughout the entire process from helping coordinate financing to making sure that the final warranty work was complete. [removed] helped us coordinate the warranty touch ups that we requested. Everyone at CB [removed] made sure that we were comfortable and satisfied. We specially like the build quality and the finishes of the townhouse that we purchased.

5.0
Verified Homeowner
Mckinney, on Apr 08, 2019

Inventory home was available with the options I was interested in.

4.7
Verified Homeowner
Mckinney, on Apr 08, 2019

Speed of getting everything done.

4.8
Verified Homeowner
Mckinney, on Apr 03, 2019

The helpfulness, patience of the sales executive Mr [removed]. The builder Mr. [removed] was very accommodative in meeting our needs to close early.

4.9
Verified Homeowner
Mckinney, on Jan 29, 2019

I was kept informed throughout the building process. They worked with me to meet my closing complications. My sales consultant [removed] at [removed] crossings went above and beyond to make sure we were kept current with the build process

4.9
Verified Homeowner
Mckinney, on Jul 08, 2018

Working with [removed] and [removed].

5.0
Verified Homeowner
Mckinney, on Jun 05, 2018

The sales person and the builder were very pleasant to deal with.

4.2
Verified Homeowner
Mckinney, on May 30, 2018

Everyone I worked with at CB [removed] was kind and helpful. The process was fairly easy for a first time home buyer.

4.6
Verified Homeowner
Mckinney, on May 08, 2018

The entire team was cordial and accommodating. The onsite GC, [removed] is very knowledgeable and helpful in the process.

4.7
Verified Homeowner
Mckinney, on Apr 01, 2018

The educational process regarding building process. I started this journey with [removed] & she was such a blessing.

4.5
Verified Homeowner
Mckinney, on Feb 01, 2018

Quality

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Mckinney, on Nov 08, 2019

Timely response to customer concerns.

4.7
Verified Homeowner
Mckinney, on Sep 26, 2019

I haven’t fully used these yet, but will be.

4.5
Verified Homeowner
Mckinney, on Jun 14, 2019

On time service

4.5
Verified Homeowner
Mckinney, on May 29, 2019

They are easy to reach by Email but follow through has not been good, gave a complete list of items needing to be address and have only had one addressed. 1 out of 25 isn’t good.

3.5
Verified Homeowner
Mckinney, on Apr 14, 2019

Personal, prompt and professional

5.0
Verified Homeowner
Mckinney, on Sep 28, 2018

[removed] is fantastic!

5.0
Verified Homeowner
Mckinney, on Aug 23, 2018

[removed]!!! She is wonderful

5.0
Verified Homeowner
Mckinney, on Jun 24, 2018

The follow up is excellent

4.7
Verified Homeowner
Mckinney, on May 30, 2018

The fact that I could seemlessly integrate my tenant within the process and that now there is a point contact.

4.5
Verified Homeowner
Mckinney, on May 04, 2018

Very responsive.

4.9
Verified Homeowner
Mckinney, on Mar 15, 2018

Still have minor repairs to take care off.

4.8
Verified Homeowner
Mckinney, on Mar 15, 2018

It’s a well made home and everyone associated with the builder has been very helpful and accommodating

4.4
Verified Homeowner
Mckinney, on Mar 14, 2018

The customer service provided by the Sales [removed].

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Mckinney, on Jul 30, 2019

[removed]!!! He is the BEST!!!

3.1
Verified Homeowner
Mckinney, on Apr 11, 2019

Always available and responsive

5.0
Verified Homeowner
Mckinney, on Jan 28, 2019

Constant contact with building manager.

4.8
Verified Homeowner
Mckinney, on Dec 22, 2018

Communication and Follow Up

4.2
Verified Homeowner
Mckinney, on Nov 26, 2018

Ease in closing

3.8
Verified Homeowner
Mckinney, on Nov 08, 2018

As the company grows it appears to have comparmentalized areas and become more structured. All areas of sales staff and warranty dept are open for communication and willing to help!

4.6
Verified Homeowner
Mckinney, on Oct 15, 2018

sales and construction personnel kept us fully informed at all times and were very solicitous of our opinions

4.8
Verified Homeowner
Mckinney, on Sep 01, 2018

He communicated well and was accessible.

3.1
Verified Homeowner
Mckinney, on Aug 17, 2018

I like the follow up emails from the building phase to let me know what new has been done and now getting an email about my one year walk through.

4.3
Verified Homeowner
Mckinney, on Aug 09, 2018

They have been very responsive from sales to warranty. It has been the best home building experience I’ve had. My only suggestion would be more selection for interior paint/trim options.

4.4
Verified Homeowner
Mckinney, on Apr 03, 2018

The sales agent ( [removed]) was awesome. The site engineer and his help were friendly and took care of the repairs quickly. Overall, a stress free closing and purchase experience. Thank you.

4.8
Verified Homeowner
Mckinney, on Feb 13, 2018

Quality of construction and the overall design of the community.

4.4
Verified Homeowner
Mckinney, on Jan 19, 2018

After the contract is signed, getting warrant work done has been very frustrating. [removed] just the inconvenience of something not working correctly, but the simple task of scheduling workers to come fix the problem. Response is slow. Information is often miscommunicated and sometimes simply forgotten about. Simple fixes take weeks to be scheduled. And when help arrives, the ability of the employees to communicate is often very poor. The Commitment and recommendation answers are low because I don't believe CBJ has lived up to their commitment of timely repair of normal new home construction issues. It's sign the contract, get the money, then move them to the back burner.

2.1
Verified Homeowner
Mckinney, on Jan 09, 2018

The interactions with the staff

4.1
Verified Homeowner