Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)
Little Elm, on Sep 30, 2019
[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.
Little Elm, on Sep 28, 2019
[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.
Little Elm, on Aug 20, 2019
How easy the whole process was working with [removed] and [removed]. They both kept us updated weekly on the build out of the home and [removed] in particular was there anytime we needed her to answer our questions
Little Elm, on Aug 19, 2019
The customer service from sales to construction explaining every detail every step of the way
Little Elm, on Aug 19, 2019
Everyone involved in the purchase of my home was friendly and very helpful!!
Little Elm, on Jul 20, 2019
There was ample communication from all parties throughout the entire process.
Little Elm, on Jul 09, 2019
Working with [removed]. Getting to insert some design elements of my own in build
Little Elm, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
Little Elm, on May 31, 2019
I liked how streamlined and worry free the process was
Little Elm, on May 01, 2019
The communication from everyone involved was perfect.
Little Elm, on Apr 09, 2019
Everyone has been extremely helpful and accommodating
Little Elm, on Apr 03, 2019
The entire process was very thorough and easy. The communication between [removed] and [removed] was great and everything was as promised. Very Happy with the whole experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Little Elm, on Sep 30, 2019
[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.
Little Elm, on Sep 28, 2019
[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.
Little Elm, on Aug 20, 2019
How easy the whole process was working with [removed] and [removed]. They both kept us updated weekly on the build out of the home and [removed] in particular was there anytime we needed her to answer our questions
Little Elm, on Aug 19, 2019
The customer service from sales to construction explaining every detail every step of the way
Little Elm, on Aug 19, 2019
Everyone involved in the purchase of my home was friendly and very helpful!!
Little Elm, on Jul 20, 2019
There was ample communication from all parties throughout the entire process.
Little Elm, on Jul 09, 2019
Working with [removed]. Getting to insert some design elements of my own in build
Little Elm, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
Little Elm, on May 31, 2019
I liked how streamlined and worry free the process was
Little Elm, on May 01, 2019
The communication from everyone involved was perfect.
Little Elm, on Apr 03, 2019
The entire process was very thorough and easy. The communication between [removed] and [removed] was great and everything was as promised. Very Happy with the whole experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)