Top Homebuilder Ratings & Reviews

CB JENI Homes

Sunset Place

100 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

4.7

Lender Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Little Elm, TX, on Mar 16, 2021

Everything went through so smoothly and all members of staff were wonderful!

5.0
Verified Homeowner
Little Elm, on Apr 29, 2021

When I contacted [name removed] about a problem I had with my a/c system, she responded immediately and got me the info I needed. Can’t say enough great things!

5.0
Verified Homeowner
Little Elm, on May 01, 2021

Good overall

4.6
Verified Homeowner
Little Elm, on Dec 30, 2020

Nothing to dislike

5.0
Verified Homeowner
Little Elm, TX, on Mar 06, 2021

There were few issues after I moved-in and it took a long time to get those fixed.

4.9
Verified Homeowner
Little Elm, on Apr 22, 2021

My CB Jeni rep was amazing in making sure I knew everything that needed to happen when moving into my new home including when to register for certain things such as warranty, internet, utilities etc.

5.0
Verified Homeowner
Little Elm, on Aug 14, 2020

Actually this is one of the best parts to owning my new place here in [name removed] [name removed]. I've literally had a response within 24 hours or less which I really appreciate. Definitely shows that y'all are paying attention to the homeowners.

5.0
Verified Homeowner
Little Elm, on Nov 03, 2020

[name removed] and [name removed] made the whole experience worth it. From purchase to check ins to response time

4.1
Verified Homeowner
Little Elm, TX, on Feb 28, 2021

Very smooth process and was made aware of each and every step by [name removed]. She is a true asset to the company!

5.0
Verified Homeowner
Little Elm, on Jun 01, 2020

[name removed] and [name removed] are amazing - and very responsive.

5.0
Verified Homeowner
Little Elm, on Nov 02, 2020

My only issue is that when the air conditioning stopped working, and I called the home warranty, the person gave me business and I had to explain that the house was only 6 month ols etc etc.. After she understood, it was better customer service.

4.8
Verified Homeowner
Little Elm, TX, on Jan 09, 2021

I have purchased three new homes in my lifetime and this experience far exceeded all others in time, effort, and attention paid to me to ensure everything was satisfactory. This was my best home buying experience by far.

5.0
Verified Homeowner
Little Elm, on May 24, 2020

I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.

5.0
Verified Homeowner
Little Elm, on Nov 01, 2020

some of the workmanship was a bit sloppy and materials not good quality

4.0
Verified Homeowner
Little Elm, TX, on Dec 22, 2020

Build quality

4.7
Verified Homeowner
Little Elm, on Mar 24, 2020

Quick responses.

5.0
Verified Homeowner
Little Elm, on Oct 12, 2020

Firstly [name removed] the sales office manager played a huge part in me choosing [name removed] place-she is very likeable, approachable, very responsive, helpful and genuine. I like that my community is small and doesn't feel crowded. I love that my townhouse comes with a backyard. On the downside, I wish my community had an activity center or a community pool, and wish my backyard fence was higher so I could have a little more privacy.

4.3
Verified Homeowner
Little Elm, TX, on Dec 09, 2020

The quality of the house is really good compare to other builder. Going with preferred lender at higher rate was not great.

4.9
Verified Homeowner
Little Elm, on Feb 05, 2020

People seem to genuinely care about my satisfaction with my house and warranty process

4.5
Verified Homeowner
Little Elm, on Aug 25, 2020

[name removed] a dislike, but have a couple of warranty items to get fixed.

4.6
Verified Homeowner
Little Elm, TX, on Dec 02, 2020

[Translated from ES] The shopping experience with [name removed] was very satisfactory, we appreciate all the advice to [name removed]

5.0
Verified Homeowner
Little Elm, on Nov 10, 2019

The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)

5.0
Verified Homeowner
Little Elm, on Jul 22, 2020

[name removed] was absolutely great to work with through the process.

4.5
Verified Homeowner
Little Elm, TX, on Sep 24, 2020

[name removed], CB JENI community manager at [name removed] [name removed], went above and beyond for me and the first time home buying experience. I am grateful to have her guide me through the process. She has made this experience a great one. As far as the home itself, there are a variety of flaws with the build quality. But overall, the home is good but could be better.

4.3
Verified Homeowner
Little Elm, on Aug 09, 2019

Nothing... The service is sub-par

3.0
Verified Homeowner
Little Elm, on Jul 09, 2020

We like how streamlined the process was from start to finish. We really enjoyed working with [name removed] and [name removed]

4.7
Verified Homeowner
Little Elm, TX, on Aug 31, 2020

[name removed] was amazing and made the process easy.

4.1
Verified Homeowner
Little Elm, on Apr 09, 2019

Everyone has been extremely helpful and accommodating

5.0
Verified Homeowner
Little Elm, on Jun 28, 2020

Sales staff was awesome. Was told i was to get paint touch up kit when i asked if i could get some white interior paint. Took numerous requests and over 6 weeks to get one small can of paint left at my door. Paint said exterior paint so i dont even know if it was right.

4.4
Verified Homeowner
Little Elm, TX, on Aug 08, 2020

Everything was great

5.0
Verified Homeowner
Little Elm, on May 28, 2020

Overall experience from sales, to construction, and warranty.

4.9
Verified Homeowner
Little Elm, TX, on Jun 10, 2020

[name removed] (our sales person)was very good about keeping us informed throughout the entire process.

4.8
Verified Homeowner
Little Elm, on Apr 16, 2020

Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.

4.4
Verified Homeowner
Little Elm, TX, on May 16, 2020

The experience with Salesperson [name removed]

4.8
Verified Homeowner
Little Elm, on Mar 10, 2020

The Staff

4.5
Verified Homeowner
Little Elm, TX, on May 10, 2020

Working with [name removed] was so easy! She continues to follow up weekly even though I’ve already moved in. She is wonderful!!!

5.0
Verified Homeowner
Little Elm, on Jan 31, 2020

They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.

4.8
Verified Homeowner
Little Elm, TX, on Mar 31, 2020

[name removed] , [name removed] and [name removed] were Awesome throughout the process

5.0
Verified Homeowner
Little Elm, on Jan 23, 2020

Working with [name removed]

4.4
Verified Homeowner
Little Elm, TX, on Jan 31, 2020

[name removed] and [name removed] are 2 in a million! They are one of the best I’ve ever met. I’m in operations and they are 2 ppl you want working for you and representing your company. They were very consistent on weekly calls, follow up, walking thru process, thorough, and very patient with me.

5.0
Verified Homeowner
Little Elm, on Dec 18, 2019

The sales rep and construction rep

4.5
Verified Homeowner
Little Elm, TX, on Dec 24, 2019

[name removed] was very helpful and knowledgeable she was instrumental in my decision to buy this home [name removed] who is construction manager was by far the best and most helpful to me during construction of the home. I can honestly say that [name removed] and [name removed] made this my best home buying/building experience

5.0
Verified Homeowner
Little Elm, on Aug 31, 2019

Customer service is great!

4.4
Verified Homeowner
Little Elm, TX, on Dec 21, 2019

The weekly updates, as well as a commitment to excellence by the entire team

5.0
Verified Homeowner
Little Elm, TX, on Dec 18, 2019

Great customer service

4.8
Verified Homeowner
Little Elm, TX, on Sep 30, 2019

[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.

5.0
Verified Homeowner
Little Elm, TX, on Sep 28, 2019

[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, TX, on Mar 16, 2021

Everything went through so smoothly and all members of staff were wonderful!

5.0
Verified Homeowner
Little Elm, TX, on Mar 06, 2021

There were few issues after I moved-in and it took a long time to get those fixed.

4.9
Verified Homeowner
Little Elm, TX, on Feb 28, 2021

Very smooth process and was made aware of each and every step by [name removed]. She is a true asset to the company!

5.0
Verified Homeowner
Little Elm, TX, on Jan 09, 2021

I have purchased three new homes in my lifetime and this experience far exceeded all others in time, effort, and attention paid to me to ensure everything was satisfactory. This was my best home buying experience by far.

5.0
Verified Homeowner
Little Elm, TX, on Dec 22, 2020

Build quality

4.7
Verified Homeowner
Little Elm, TX, on Dec 09, 2020

The quality of the house is really good compare to other builder. Going with preferred lender at higher rate was not great.

4.9
Verified Homeowner
Little Elm, TX, on Dec 02, 2020

[Translated from ES] The shopping experience with [name removed] was very satisfactory, we appreciate all the advice to [name removed]

5.0
Verified Homeowner
Little Elm, TX, on Sep 24, 2020

[name removed], CB JENI community manager at [name removed] [name removed], went above and beyond for me and the first time home buying experience. I am grateful to have her guide me through the process. She has made this experience a great one. As far as the home itself, there are a variety of flaws with the build quality. But overall, the home is good but could be better.

4.3
Verified Homeowner
Little Elm, TX, on Aug 31, 2020

[name removed] was amazing and made the process easy.

4.1
Verified Homeowner
Little Elm, TX, on Aug 08, 2020

Everything was great

5.0
Verified Homeowner
Little Elm, TX, on Jun 10, 2020

[name removed] (our sales person)was very good about keeping us informed throughout the entire process.

4.8
Verified Homeowner
Little Elm, TX, on May 16, 2020

The experience with Salesperson [name removed]

4.8
Verified Homeowner
Little Elm, TX, on May 10, 2020

Working with [name removed] was so easy! She continues to follow up weekly even though I’ve already moved in. She is wonderful!!!

5.0
Verified Homeowner
Little Elm, TX, on Mar 31, 2020

[name removed] , [name removed] and [name removed] were Awesome throughout the process

5.0
Verified Homeowner
Little Elm, TX, on Jan 31, 2020

[name removed] and [name removed] are 2 in a million! They are one of the best I’ve ever met. I’m in operations and they are 2 ppl you want working for you and representing your company. They were very consistent on weekly calls, follow up, walking thru process, thorough, and very patient with me.

5.0
Verified Homeowner
Little Elm, TX, on Dec 24, 2019

[name removed] was very helpful and knowledgeable she was instrumental in my decision to buy this home [name removed] who is construction manager was by far the best and most helpful to me during construction of the home. I can honestly say that [name removed] and [name removed] made this my best home buying/building experience

5.0
Verified Homeowner
Little Elm, TX, on Dec 21, 2019

The weekly updates, as well as a commitment to excellence by the entire team

5.0
Verified Homeowner
Little Elm, TX, on Dec 18, 2019

Great customer service

4.8
Verified Homeowner
Little Elm, TX, on Sep 30, 2019

[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.

5.0
Verified Homeowner
Little Elm, TX, on Sep 28, 2019

[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, on Apr 29, 2021

When I contacted [name removed] about a problem I had with my a/c system, she responded immediately and got me the info I needed. Can’t say enough great things!

5.0
Verified Homeowner
Little Elm, on Apr 22, 2021

My CB Jeni rep was amazing in making sure I knew everything that needed to happen when moving into my new home including when to register for certain things such as warranty, internet, utilities etc.

5.0
Verified Homeowner
Little Elm, on Aug 14, 2020

Actually this is one of the best parts to owning my new place here in [name removed] [name removed]. I've literally had a response within 24 hours or less which I really appreciate. Definitely shows that y'all are paying attention to the homeowners.

5.0
Verified Homeowner
Little Elm, on Jun 01, 2020

[name removed] and [name removed] are amazing - and very responsive.

5.0
Verified Homeowner
Little Elm, on May 24, 2020

I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.

5.0
Verified Homeowner
Little Elm, on Mar 24, 2020

Quick responses.

5.0
Verified Homeowner
Little Elm, on Feb 05, 2020

People seem to genuinely care about my satisfaction with my house and warranty process

4.5
Verified Homeowner
Little Elm, on Nov 10, 2019

The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)

5.0
Verified Homeowner
Little Elm, on Aug 09, 2019

Nothing... The service is sub-par

3.0
Verified Homeowner
Little Elm, on Apr 09, 2019

Everyone has been extremely helpful and accommodating

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, on May 01, 2021

Good overall

4.6
Verified Homeowner
Little Elm, on Dec 30, 2020

Nothing to dislike

5.0
Verified Homeowner
Little Elm, on Nov 03, 2020

[name removed] and [name removed] made the whole experience worth it. From purchase to check ins to response time

4.1
Verified Homeowner
Little Elm, on Nov 02, 2020

My only issue is that when the air conditioning stopped working, and I called the home warranty, the person gave me business and I had to explain that the house was only 6 month ols etc etc.. After she understood, it was better customer service.

4.8
Verified Homeowner
Little Elm, on Nov 01, 2020

some of the workmanship was a bit sloppy and materials not good quality

4.0
Verified Homeowner
Little Elm, on Oct 12, 2020

Firstly [name removed] the sales office manager played a huge part in me choosing [name removed] place-she is very likeable, approachable, very responsive, helpful and genuine. I like that my community is small and doesn't feel crowded. I love that my townhouse comes with a backyard. On the downside, I wish my community had an activity center or a community pool, and wish my backyard fence was higher so I could have a little more privacy.

4.3
Verified Homeowner
Little Elm, on Aug 25, 2020

[name removed] a dislike, but have a couple of warranty items to get fixed.

4.6
Verified Homeowner
Little Elm, on Jul 22, 2020

[name removed] was absolutely great to work with through the process.

4.5
Verified Homeowner
Little Elm, on Jul 09, 2020

We like how streamlined the process was from start to finish. We really enjoyed working with [name removed] and [name removed]

4.7
Verified Homeowner
Little Elm, on Jun 28, 2020

Sales staff was awesome. Was told i was to get paint touch up kit when i asked if i could get some white interior paint. Took numerous requests and over 6 weeks to get one small can of paint left at my door. Paint said exterior paint so i dont even know if it was right.

4.4
Verified Homeowner
Little Elm, on May 28, 2020

Overall experience from sales, to construction, and warranty.

4.9
Verified Homeowner
Little Elm, on Apr 16, 2020

Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.

4.4
Verified Homeowner
Little Elm, on Mar 10, 2020

The Staff

4.5
Verified Homeowner
Little Elm, on Jan 31, 2020

They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.

4.8
Verified Homeowner
Little Elm, on Jan 23, 2020

Working with [name removed]

4.4
Verified Homeowner
Little Elm, on Dec 18, 2019

The sales rep and construction rep

4.5
Verified Homeowner
Little Elm, on Aug 31, 2019

Customer service is great!

4.4
Verified Homeowner