Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Aug 25, 2020
[name removed] a dislike, but have a couple of warranty items to get fixed.
Little Elm, on Aug 14, 2020
Actually this is one of the best parts to owning my new place here in [name removed] [name removed]. I've literally had a response within 24 hours or less which I really appreciate. Definitely shows that y'all are paying attention to the homeowners.
Little Elm, on Jul 22, 2020
[name removed] was absolutely great to work with through the process.
Little Elm, on Jul 09, 2020
We like how streamlined the process was from start to finish. We really enjoyed working with [name removed] and [name removed]
Little Elm, on Jun 28, 2020
Sales staff was awesome. Was told i was to get paint touch up kit when i asked if i could get some white interior paint. Took numerous requests and over 6 weeks to get one small can of paint left at my door. Paint said exterior paint so i dont even know if it was right.
Little Elm, on Jun 01, 2020
[name removed] and [name removed] are amazing - and very responsive.
Little Elm, on May 28, 2020
Overall experience from sales, to construction, and warranty.
Little Elm, on May 24, 2020
I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.
Little Elm, on Apr 16, 2020
Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.
Little Elm, on Feb 05, 2020
People seem to genuinely care about my satisfaction with my house and warranty process
Little Elm, on Jan 31, 2020
They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)
Little Elm, TX, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, TX, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, TX, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, TX, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, TX, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, TX, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
Little Elm, TX, on May 31, 2019
I liked how streamlined and worry free the process was
Little Elm, TX, on May 01, 2019
The communication from everyone involved was perfect.
Little Elm, on Apr 09, 2019
Everyone has been extremely helpful and accommodating
Little Elm, TX, on Apr 03, 2019
The entire process was very thorough and easy. The communication between [removed] and [removed] was great and everything was as promised. Very Happy with the whole experience.
Little Elm, TX, on Apr 03, 2019
I truly enjoyed working with [removed] through the whole process. She made it easy and exciting.
Little Elm, TX, on Mar 19, 2019
The initial thought of having a great builder build my home.
Little Elm, TX, on Mar 14, 2019
Good communication from [removed] and [removed] to the property through the build process
Little Elm, TX, on Dec 19, 2018
The team has been super easy to work with and very accommodating of my needs.
Little Elm, TX, on Dec 14, 2018
Everybody was very helpful and willing to answer all my questions.
Little Elm, TX, on Nov 11, 2018
[removed] is so easy to work with and extremely efficient, friendly and helpful.
Little Elm, TX, on Oct 20, 2018
The only thing we not only enjoyed but appreciated was the great customer service from both [removed] and [removed]. The weekly updates were a pleasure.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, TX, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, TX, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, TX, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, TX, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, TX, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, TX, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
Little Elm, TX, on May 31, 2019
I liked how streamlined and worry free the process was
Little Elm, TX, on May 01, 2019
The communication from everyone involved was perfect.
Little Elm, TX, on Apr 03, 2019
The entire process was very thorough and easy. The communication between [removed] and [removed] was great and everything was as promised. Very Happy with the whole experience.
Little Elm, TX, on Apr 03, 2019
I truly enjoyed working with [removed] through the whole process. She made it easy and exciting.
Little Elm, TX, on Mar 19, 2019
The initial thought of having a great builder build my home.
Little Elm, TX, on Mar 14, 2019
Good communication from [removed] and [removed] to the property through the build process
Little Elm, TX, on Dec 19, 2018
The team has been super easy to work with and very accommodating of my needs.
Little Elm, TX, on Dec 14, 2018
Everybody was very helpful and willing to answer all my questions.
Little Elm, TX, on Nov 11, 2018
[removed] is so easy to work with and extremely efficient, friendly and helpful.
Little Elm, TX, on Oct 20, 2018
The only thing we not only enjoyed but appreciated was the great customer service from both [removed] and [removed]. The weekly updates were a pleasure.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Aug 14, 2020
Actually this is one of the best parts to owning my new place here in [name removed] [name removed]. I've literally had a response within 24 hours or less which I really appreciate. Definitely shows that y'all are paying attention to the homeowners.
Little Elm, on Jun 01, 2020
[name removed] and [name removed] are amazing - and very responsive.
Little Elm, on May 24, 2020
I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.
Little Elm, on Feb 05, 2020
People seem to genuinely care about my satisfaction with my house and warranty process
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Aug 25, 2020
[name removed] a dislike, but have a couple of warranty items to get fixed.
Little Elm, on Jul 22, 2020
[name removed] was absolutely great to work with through the process.
Little Elm, on Jul 09, 2020
We like how streamlined the process was from start to finish. We really enjoyed working with [name removed] and [name removed]
Little Elm, on Jun 28, 2020
Sales staff was awesome. Was told i was to get paint touch up kit when i asked if i could get some white interior paint. Took numerous requests and over 6 weeks to get one small can of paint left at my door. Paint said exterior paint so i dont even know if it was right.
Little Elm, on May 28, 2020
Overall experience from sales, to construction, and warranty.
Little Elm, on Apr 16, 2020
Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.
Little Elm, on Jan 31, 2020
They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.