Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on May 28, 2020
Overall experience from sales, to construction, and warranty.
Little Elm, on May 24, 2020
I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.
Little Elm, on Apr 16, 2020
Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.
Little Elm, on Mar 31, 2020
[name removed] , [name removed] and [name removed] were Awesome throughout the process
Little Elm, on Feb 05, 2020
People seem to genuinely care about my satisfaction with my house and warranty process
Little Elm, on Jan 31, 2020
They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.
Little Elm, on Jan 31, 2020
[name removed] and [name removed] are 2 in a million! They are one of the best I’ve ever met. I’m in operations and they are 2 ppl you want working for you and representing your company. They were very consistent on weekly calls, follow up, walking thru process, thorough, and very patient with me.
Little Elm, on Dec 24, 2019
[name removed] was very helpful and knowledgeable she was instrumental in my decision to buy this home [name removed] who is construction manager was by far the best and most helpful to me during construction of the home. I can honestly say that [name removed] and [name removed] made this my best home buying/building experience
Little Elm, on Dec 21, 2019
The weekly updates, as well as a commitment to excellence by the entire team
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)
Little Elm, on Sep 30, 2019
[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.
Little Elm, on Sep 28, 2019
[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.
Little Elm, on Aug 20, 2019
How easy the whole process was working with [removed] and [removed]. They both kept us updated weekly on the build out of the home and [removed] in particular was there anytime we needed her to answer our questions
Little Elm, on Aug 19, 2019
The customer service from sales to construction explaining every detail every step of the way
Little Elm, on Aug 19, 2019
Everyone involved in the purchase of my home was friendly and very helpful!!
Little Elm, on Jul 20, 2019
There was ample communication from all parties throughout the entire process.
Little Elm, on Jul 09, 2019
Working with [removed]. Getting to insert some design elements of my own in build
Little Elm, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Mar 31, 2020
[name removed] , [name removed] and [name removed] were Awesome throughout the process
Little Elm, on Jan 31, 2020
[name removed] and [name removed] are 2 in a million! They are one of the best I’ve ever met. I’m in operations and they are 2 ppl you want working for you and representing your company. They were very consistent on weekly calls, follow up, walking thru process, thorough, and very patient with me.
Little Elm, on Dec 24, 2019
[name removed] was very helpful and knowledgeable she was instrumental in my decision to buy this home [name removed] who is construction manager was by far the best and most helpful to me during construction of the home. I can honestly say that [name removed] and [name removed] made this my best home buying/building experience
Little Elm, on Dec 21, 2019
The weekly updates, as well as a commitment to excellence by the entire team
Little Elm, on Sep 30, 2019
[removed] (loan officer) and [removed] (sales) were there to help me with financing and other docs. They have great product knowledge. They respond on a timely manner.
Little Elm, on Sep 28, 2019
[removed] and my building manager [removed] were excellent. They were very informative and kept me updated on the progress of my home weekly. They were always available for questions and seemed genuinely concerned that I was happy with my home every step of the way.
Little Elm, on Aug 20, 2019
How easy the whole process was working with [removed] and [removed]. They both kept us updated weekly on the build out of the home and [removed] in particular was there anytime we needed her to answer our questions
Little Elm, on Aug 19, 2019
The customer service from sales to construction explaining every detail every step of the way
Little Elm, on Aug 19, 2019
Everyone involved in the purchase of my home was friendly and very helpful!!
Little Elm, on Jul 20, 2019
There was ample communication from all parties throughout the entire process.
Little Elm, on Jul 09, 2019
Working with [removed]. Getting to insert some design elements of my own in build
Little Elm, on Jul 07, 2019
[removed] who is the on-site agent. I had an agent as well but I found this floorplan online and then found where it was. This was the only one of its kind with bedroom and full bath down near front door and separated from other living areas including the upstairs loft and gameroom and two bedrooms with full baths. [removed] became a trusted friend who let me know each moment what I needed to do and coordinated everything with the Little Elm city offices for utilities to helping me find items on initial walk through before purchase, that she needed to tell builder about, to lender needs (which was my own lender due to special loan we had) builder meet and walk through that my agent had to do as we were out of state to so many other things I can’t remember. Moving to a brand new area and across country, it was as easy as needed. I had and have someone I can text with anything I need to find a goto to answer to!
Little Elm, on Jul 07, 2019
[removed] was fabulous. She was always prompt in answering any and all questions. [removed] was great too!
Little Elm, on Jul 04, 2019
Everything! Was a wonderful experience start to finish
Little Elm, on Jul 04, 2019
Attention to detail by builder. Kept informed by email every step of the way. No surprises
Little Elm, on Jun 26, 2019
[removed] was on point every step of the way. There were no surprises as she had informed us of what to expect in advance. We liked getting weekly updates from her and [removed] (builder) every week and we appreciated how accurate the estimated timelines were for completion of each procedure . Both [removed] and [removed] were quick to resolve any issue along the way. Overall, since we have to pick ONE this we like best, we would have to say the top of the list would be exceptional attention to detail with customer service.
Little Elm, on Jun 21, 2019
I live the Sales Agent and all involved in assisting me with my purchase. Friendly and professional!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on May 24, 2020
I have only had a couple of issues where I had to have service for warranty service and I had no issues. Service was done promptly and to my satisfaction. Very good customer card.
Little Elm, on Feb 05, 2020
People seem to genuinely care about my satisfaction with my house and warranty process
Little Elm, on Nov 10, 2019
The warranty service and customer care are exceptional, however, the overall quality of the home is a disaster. 6 months in and I’m finding problems all over the place pertaining to poor quality in construction. (Windows don’t close all the way and cold air is blowing in, some windows don’t stay open at all, farm sink is collapsing, kitchen cabinets are cracking, wall paint is easily rubbed off, cracks in walls .....)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on May 28, 2020
Overall experience from sales, to construction, and warranty.
Little Elm, on Apr 16, 2020
Our in neighborhood realtor who continues to be a great source of information and help to the residents. Her name is [name removed] and we have a friend and go to person to find out where “to go” for needs and questions.
Little Elm, on Jan 31, 2020
They used really good material. Design and interior is really good. Also Customer Service specially [name removed] helped me a lot in everything.