Top Homebuilder Ratings & Reviews

CB JENI Homes

Terraces At Las Colinas

45 Homeowner Reviews Completed Sep 2019 - Sep 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.3

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Irving, on Aug 31, 2020

It has been a pleasure to having [name removed] supporting us with all the questions and requests we have had during the past few months.

4.9
Verified Homeowner
Irving, TX, on Aug 26, 2020

From the excellent salesman, [name removed], to the super-likeable construction manager, [name removed], we encountered nothing but top service, honesty, up-to-date information, and quality the whole way through. I'm still thrilled with the solid feel of the structure. Top marks from me.

4.6
Verified Homeowner
Irving, TX, on Aug 21, 2020

The purchase experience was great actually. I was keep informed, [name removed] and [name removed] were available, responsive, and everything worked out as promised. And trust me, I documented and tracked every timeline in detail! I gave 8's to the previous questions about "home quality" and "would I recommend". I'm totally satisfied with the quality of the home TODAY. However, I built 6 homes over the years...3 customs in St. [name removed] County, MO; 1 GL Home in Florida; and 1 Custom and 1 Toll Brothers in Colleville, TX. Please ask those questions 12 months from now. Experience tells me I will be able to give a more definitive and accurate answer at that time. At the moment everything is great!

4.9
Verified Homeowner
Irving, on Aug 06, 2020

[name removed] and the vendors he is working with have been responsive. Covid has brought a special challenge to how work gets done but they are managing it well

5.0
Verified Homeowner
Irving, TX, on Jul 27, 2020

[name removed] was excellent from start to finish. Always made time for our calls and questions. [name removed] was also excellent. He took the time to answer every question and concern through and after purchase. Financing was an issue. Requests for duplicate documents and the last minute rush to get the CD was the least enjoyable experience.

5.0
Verified Homeowner
Irving, on Jul 14, 2020

I have run into several issues with the quality of construction and HVAC system in my town home. My neighbors have also had issues. Most of the issues could have been preventable during construction.

2.7
Verified Homeowner
Irving, TX, on Jul 14, 2020

The sales manager, [name removed], was very friendly and was one of the factors in my choosing CB Jeni and the location. I popped in and he was able to walk me through a few models and was very patient in answering my questions. Throughout the process, he was very helpful, patient, and communicative every step of the way! [name removed], senior loan originator at Green Brick Title was very helpful throughout the process. During the pre-qualification as well as the closing process, he walked me through the documents and provided detailed explanations of each item. He also presented various options that were helpful in my selecting the approach that worked for me. Even after the closing process, he was helpful and responsive in answering my questions.

4.9
Verified Homeowner
Irving, TX, on Jul 11, 2020

Too many issues with cosmetic of our place (e.g., paints, outside bricks, garage door, etc.)

3.4
Verified Homeowner
Irving, TX, on May 31, 2020

I liked that I was kept informed every step of the way and the availability of the team on the ground and accessibility to the home.

4.9
Verified Homeowner
Irving, TX, on May 29, 2020

[name removed] was easy to work with.

4.0
Verified Homeowner
Irving, TX, on May 27, 2020

Great experience through and through. The adjustement to all the COVID regulations was handled very well and made the process as smooth as possible.

4.8
Verified Homeowner
Irving, TX, on Apr 25, 2020

Clarity and kindness from salespersons ([name removed] and [name removed]), commitment and kindness from builder ([name removed])

5.0
Verified Homeowner
Irving, TX, on Apr 14, 2020

We enjoyed the whole process from selecting the lot, picking the finishes, and watching the build. The communication from the team was timely with relevant updates. Simply great job!

5.0
Verified Homeowner
Irving, TX, on Mar 31, 2020

My son and I met [name removed] in August 2019. He was a delight to talk to and he explained in great detail what makes CBJENI unique and differentiation within the market and builder qualities. I signed the same day on the spot much to the surprise of my son who said. “You can to play Dad” I was ready and I am glad it was [name removed] who I had to deal with that day because I could just as easily walk back out if I did not feel right about what I was hearing or buying. He helped us navigate some finance issues and solved problems effectively. He returned calls and took ownership of issues even when it was outside of his domain. He answered all of our questions, printed multiple copies of documents and was hospitable at every in person and telephone meetings. Can’t say enough nice things about [name removed]. [name removed] us to [name removed]. On day one, we connected w [name removed] too. Talking about our children and family. From day one, [name removed] was also helpful and attentive to our needs. We had issues along the way (can’t build a new home w out some issues) and at every junction [name removed] gave us the assurances we needed and followed through to get it done/corrected. [name removed] made sure to offer us hard hats even when we were reluctant to wear One. That showed he cared about our safety. He was on time/ early to every meeting and explained why we were there and what to expect next. This was our first time to partner with a Builder as all of our previous home purchases were not newly built. We had a wonderful experience in the sales, planing and design, build out, financing and closing. We are grateful for the guidance, advice and overall concern for us as humans. We still have items we are working to correct. We have a high degree of confidence in [name removed] and [name removed] and would recommend CBJENI to all w whom we come in contact with. Thank you for making our experience a delight. We know the alternatives.

5.0
Verified Homeowner
Irving, TX, on Mar 10, 2020

The patience of the management.

5.0
Verified Homeowner
Irving, TX, on Mar 06, 2020

Working with [name removed] and [name removed] I felt like we were good hands

4.9
Verified Homeowner
Irving, on Feb 06, 2020

I have not liked much at all. [name removed] has been kind and doing her best however your warranty workers seem to only operate at their own convenience and will not show up at the scheduled time.

2.2
Verified Homeowner
Irving, TX, on Jan 28, 2020

They are very helpful and always checking in on us

4.5
Verified Homeowner
Irving, TX, on Sep 24, 2019

learning from and watching the building process

4.0
Verified Homeowner
Irving, TX, on Sep 12, 2019

The quick response of the sales manager [removed] to take care of us if we have any questions and concerns.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, TX, on Aug 26, 2020

From the excellent salesman, [name removed], to the super-likeable construction manager, [name removed], we encountered nothing but top service, honesty, up-to-date information, and quality the whole way through. I'm still thrilled with the solid feel of the structure. Top marks from me.

4.6
Verified Homeowner
Irving, TX, on Aug 21, 2020

The purchase experience was great actually. I was keep informed, [name removed] and [name removed] were available, responsive, and everything worked out as promised. And trust me, I documented and tracked every timeline in detail! I gave 8's to the previous questions about "home quality" and "would I recommend". I'm totally satisfied with the quality of the home TODAY. However, I built 6 homes over the years...3 customs in St. [name removed] County, MO; 1 GL Home in Florida; and 1 Custom and 1 Toll Brothers in Colleville, TX. Please ask those questions 12 months from now. Experience tells me I will be able to give a more definitive and accurate answer at that time. At the moment everything is great!

4.9
Verified Homeowner
Irving, TX, on Jul 27, 2020

[name removed] was excellent from start to finish. Always made time for our calls and questions. [name removed] was also excellent. He took the time to answer every question and concern through and after purchase. Financing was an issue. Requests for duplicate documents and the last minute rush to get the CD was the least enjoyable experience.

5.0
Verified Homeowner
Irving, TX, on Jul 14, 2020

The sales manager, [name removed], was very friendly and was one of the factors in my choosing CB Jeni and the location. I popped in and he was able to walk me through a few models and was very patient in answering my questions. Throughout the process, he was very helpful, patient, and communicative every step of the way! [name removed], senior loan originator at Green Brick Title was very helpful throughout the process. During the pre-qualification as well as the closing process, he walked me through the documents and provided detailed explanations of each item. He also presented various options that were helpful in my selecting the approach that worked for me. Even after the closing process, he was helpful and responsive in answering my questions.

4.9
Verified Homeowner
Irving, TX, on Jul 11, 2020

Too many issues with cosmetic of our place (e.g., paints, outside bricks, garage door, etc.)

3.4
Verified Homeowner
Irving, TX, on May 31, 2020

I liked that I was kept informed every step of the way and the availability of the team on the ground and accessibility to the home.

4.9
Verified Homeowner
Irving, TX, on May 29, 2020

[name removed] was easy to work with.

4.0
Verified Homeowner
Irving, TX, on May 27, 2020

Great experience through and through. The adjustement to all the COVID regulations was handled very well and made the process as smooth as possible.

4.8
Verified Homeowner
Irving, TX, on Apr 25, 2020

Clarity and kindness from salespersons ([name removed] and [name removed]), commitment and kindness from builder ([name removed])

5.0
Verified Homeowner
Irving, TX, on Apr 14, 2020

We enjoyed the whole process from selecting the lot, picking the finishes, and watching the build. The communication from the team was timely with relevant updates. Simply great job!

5.0
Verified Homeowner
Irving, TX, on Mar 31, 2020

My son and I met [name removed] in August 2019. He was a delight to talk to and he explained in great detail what makes CBJENI unique and differentiation within the market and builder qualities. I signed the same day on the spot much to the surprise of my son who said. “You can to play Dad” I was ready and I am glad it was [name removed] who I had to deal with that day because I could just as easily walk back out if I did not feel right about what I was hearing or buying. He helped us navigate some finance issues and solved problems effectively. He returned calls and took ownership of issues even when it was outside of his domain. He answered all of our questions, printed multiple copies of documents and was hospitable at every in person and telephone meetings. Can’t say enough nice things about [name removed]. [name removed] us to [name removed]. On day one, we connected w [name removed] too. Talking about our children and family. From day one, [name removed] was also helpful and attentive to our needs. We had issues along the way (can’t build a new home w out some issues) and at every junction [name removed] gave us the assurances we needed and followed through to get it done/corrected. [name removed] made sure to offer us hard hats even when we were reluctant to wear One. That showed he cared about our safety. He was on time/ early to every meeting and explained why we were there and what to expect next. This was our first time to partner with a Builder as all of our previous home purchases were not newly built. We had a wonderful experience in the sales, planing and design, build out, financing and closing. We are grateful for the guidance, advice and overall concern for us as humans. We still have items we are working to correct. We have a high degree of confidence in [name removed] and [name removed] and would recommend CBJENI to all w whom we come in contact with. Thank you for making our experience a delight. We know the alternatives.

5.0
Verified Homeowner
Irving, TX, on Mar 10, 2020

The patience of the management.

5.0
Verified Homeowner
Irving, TX, on Mar 06, 2020

Working with [name removed] and [name removed] I felt like we were good hands

4.9
Verified Homeowner
Irving, TX, on Jan 28, 2020

They are very helpful and always checking in on us

4.5
Verified Homeowner
Irving, TX, on Sep 24, 2019

learning from and watching the building process

4.0
Verified Homeowner
Irving, TX, on Sep 12, 2019

The quick response of the sales manager [removed] to take care of us if we have any questions and concerns.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Aug 31, 2020

It has been a pleasure to having [name removed] supporting us with all the questions and requests we have had during the past few months.

4.9
Verified Homeowner
Irving, on Aug 06, 2020

[name removed] and the vendors he is working with have been responsive. Covid has brought a special challenge to how work gets done but they are managing it well

5.0
Verified Homeowner
Irving, on Feb 06, 2020

I have not liked much at all. [name removed] has been kind and doing her best however your warranty workers seem to only operate at their own convenience and will not show up at the scheduled time.

2.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Irving, on Jul 14, 2020

I have run into several issues with the quality of construction and HVAC system in my town home. My neighbors have also had issues. Most of the issues could have been preventable during construction.

2.7
Verified Homeowner