Top Homebuilder Ratings & Reviews

CB JENI Homes

Viridian

118 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

VIRIDIAN



Upscale Townhomes

CB JENI Homes is proud to offer brand new townhomes in the beautiful master-planned community of Viridian located in North Arlington, TX.

At Viridian, you will have some of the most scenic living in the Dallas-Fort Worth area providing the perfect balance between architecture and nature by featuring magnificent landscapes and masterfully-crafted walking areas. Residents of Viridian enjoy access to nature trails (totaling over 1,200 acres), tennis and sand volleyball courts, a basketball pavilion and unique swimming pools.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner
Arlington, TX, on Jul 16, 2021

I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.

4.7
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, TX, on Jul 08, 2021

They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem

3.8
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, TX, on Jul 02, 2021

A few items during initial orientation that were to be fixed before closing were not.

4.3
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner
Arlington, TX, on May 27, 2021

[name removed] be able to get some upgraded features

4.7
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Feb 28, 2021

The timeframe of the warranty service. Customer care was timely and right on time.

5.0
Verified Homeowner
Arlington, TX, on May 04, 2021

Easy, drama free. All my questions were answer. Great communication and excellent customer service.

5.0
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Feb 27, 2021

Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.

4.7
Verified Homeowner
Arlington, TX, on Apr 06, 2021

[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them

4.8
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, TX, on Feb 02, 2021

Like the contract on time schedule.

4.7
Verified Homeowner
Arlington, on Feb 27, 2021

Love home. It has been perfect for us. The community is great as well

5.0
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, TX, on Jan 29, 2021

We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!

5.0
Verified Homeowner
Arlington, on Feb 19, 2021

We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.

3.4
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Jan 26, 2021

It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!

4.8
Verified Homeowner
Arlington, TX, on Jan 29, 2021

I didn’t like how I couldn’t add a master tub in my bathroom.

4.9
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Dec 02, 2020

Liked the prompt response.

5.0
Verified Homeowner
Arlington, TX, on Jan 17, 2021

EXCELLENT COMMUNICATION

5.0
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner
Arlington, on Oct 20, 2020

They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)

1.3
Verified Homeowner
Arlington, TX, on Nov 13, 2020

[name removed], [name removed] and [name removed] were all excellent at their respective positions as Sales Manager, Construction Manager and Warranty Manager. Each of them were courteous and helpful. My only negative comment is a surface crack in the slab from front to back which we have been assured is not a structural problem. We shall continue to observe this into the future. [name removed] - Warranty Manager Normany Homes 214-728-9900

4.9
Verified Homeowner
Arlington, on Dec 23, 2019

Friendly a knowledgeable staff

4.9
Verified Homeowner
Arlington, on Aug 29, 2020

When I submit a service request I usually get a call back within the hour

4.0
Verified Homeowner
Arlington, TX, on Nov 03, 2020

The entire process was very smooth and [name removed] was friendly and very responsive. My walkthroughs were informative and action items resolved quickly. I had no adverse issues with the team.

4.7
Verified Homeowner
Arlington, on Nov 21, 2019

Nice people

4.4
Verified Homeowner
Arlington, on Apr 09, 2020

Very easy to submit tickets, everyone has been very personable and helpful.

5.0
Verified Homeowner
Arlington, TX, on Nov 03, 2020

Best experience we have ever had purchasing a home

5.0
Verified Homeowner
Arlington, on Nov 11, 2019

Virtually no problems and if there were they were dealt with promptly.

4.8
Verified Homeowner
Arlington, on Mar 16, 2020

The quick response

5.0
Verified Homeowner
Arlington, TX, on Oct 30, 2020

I loved staying in touch with the builder throughout the building process. I loved being able to pick things out.

4.5
Verified Homeowner
Arlington, on Nov 05, 2019

The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy

4.5
Verified Homeowner
Arlington, on Mar 05, 2020

The warranty manager [name removed] is very helpful.

4.0
Verified Homeowner
Arlington, TX, on Oct 27, 2020

Process went very smoothly with no problems whatsoever. This was out 5th home that we have built. This was by far one of the smoothest.

5.0
Verified Homeowner
Arlington, on Sep 23, 2019

When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.

3.3
Verified Homeowner
Arlington, on Feb 23, 2020

warranty service has been great as was the CB Jeni representative throughout the process.

5.0
Verified Homeowner
Arlington, TX, on Oct 21, 2020

Due to covid, I did not have the opportunity to customize things in my home. Because I am a first time homebuyer, I didn't realize some of the things that I would need to do myself after the purchase.. Overall, the staff at this community has been really helpful in helping me understand the nuances of a new construction.

4.8
Verified Homeowner
Arlington, on Sep 04, 2019

Good finish product quality & excellent customer service

4.4
Verified Homeowner
Arlington, on Nov 02, 2019

Immediate response and attention.

3.7
Verified Homeowner
Arlington, TX, on Oct 06, 2020

I like the process was seamless and the open communication from the builder ([name removed]) and sales manager ([name removed]).

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner
Arlington, TX, on Jul 16, 2021

I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.

4.7
Verified Homeowner
Arlington, TX, on Jul 08, 2021

They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem

3.8
Verified Homeowner
Arlington, TX, on Jul 02, 2021

A few items during initial orientation that were to be fixed before closing were not.

4.3
Verified Homeowner
Arlington, TX, on May 27, 2021

[name removed] be able to get some upgraded features

4.7
Verified Homeowner
Arlington, TX, on May 04, 2021

Easy, drama free. All my questions were answer. Great communication and excellent customer service.

5.0
Verified Homeowner
Arlington, TX, on Apr 06, 2021

[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them

4.8
Verified Homeowner
Arlington, TX, on Feb 02, 2021

Like the contract on time schedule.

4.7
Verified Homeowner
Arlington, TX, on Jan 29, 2021

We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!

5.0
Verified Homeowner
Arlington, TX, on Jan 29, 2021

I didn’t like how I couldn’t add a master tub in my bathroom.

4.9
Verified Homeowner
Arlington, TX, on Jan 17, 2021

EXCELLENT COMMUNICATION

5.0
Verified Homeowner
Arlington, TX, on Nov 13, 2020

[name removed], [name removed] and [name removed] were all excellent at their respective positions as Sales Manager, Construction Manager and Warranty Manager. Each of them were courteous and helpful. My only negative comment is a surface crack in the slab from front to back which we have been assured is not a structural problem. We shall continue to observe this into the future. [name removed] - Warranty Manager Normany Homes 214-728-9900

4.9
Verified Homeowner
Arlington, TX, on Nov 03, 2020

The entire process was very smooth and [name removed] was friendly and very responsive. My walkthroughs were informative and action items resolved quickly. I had no adverse issues with the team.

4.7
Verified Homeowner
Arlington, TX, on Nov 03, 2020

Best experience we have ever had purchasing a home

5.0
Verified Homeowner
Arlington, TX, on Oct 30, 2020

I loved staying in touch with the builder throughout the building process. I loved being able to pick things out.

4.5
Verified Homeowner
Arlington, TX, on Oct 27, 2020

Process went very smoothly with no problems whatsoever. This was out 5th home that we have built. This was by far one of the smoothest.

5.0
Verified Homeowner
Arlington, TX, on Oct 21, 2020

Due to covid, I did not have the opportunity to customize things in my home. Because I am a first time homebuyer, I didn't realize some of the things that I would need to do myself after the purchase.. Overall, the staff at this community has been really helpful in helping me understand the nuances of a new construction.

4.8
Verified Homeowner
Arlington, TX, on Oct 06, 2020

I like the process was seamless and the open communication from the builder ([name removed]) and sales manager ([name removed]).

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner
Arlington, on Feb 28, 2021

The timeframe of the warranty service. Customer care was timely and right on time.

5.0
Verified Homeowner
Arlington, on Feb 27, 2021

Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.

4.7
Verified Homeowner
Arlington, on Feb 27, 2021

Love home. It has been perfect for us. The community is great as well

5.0
Verified Homeowner
Arlington, on Feb 19, 2021

We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.

3.4
Verified Homeowner
Arlington, on Jan 26, 2021

It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!

4.8
Verified Homeowner
Arlington, on Dec 02, 2020

Liked the prompt response.

5.0
Verified Homeowner
Arlington, on Oct 20, 2020

They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)

1.3
Verified Homeowner
Arlington, on Aug 29, 2020

When I submit a service request I usually get a call back within the hour

4.0
Verified Homeowner
Arlington, on Apr 09, 2020

Very easy to submit tickets, everyone has been very personable and helpful.

5.0
Verified Homeowner
Arlington, on Mar 16, 2020

The quick response

5.0
Verified Homeowner
Arlington, on Mar 05, 2020

The warranty manager [name removed] is very helpful.

4.0
Verified Homeowner
Arlington, on Feb 23, 2020

warranty service has been great as was the CB Jeni representative throughout the process.

5.0
Verified Homeowner
Arlington, on Nov 02, 2019

Immediate response and attention.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner
Arlington, on Dec 23, 2019

Friendly a knowledgeable staff

4.9
Verified Homeowner
Arlington, on Nov 21, 2019

Nice people

4.4
Verified Homeowner
Arlington, on Nov 11, 2019

Virtually no problems and if there were they were dealt with promptly.

4.8
Verified Homeowner
Arlington, on Nov 05, 2019

The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy

4.5
Verified Homeowner
Arlington, on Sep 23, 2019

When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.

3.3
Verified Homeowner
Arlington, on Sep 04, 2019

Good finish product quality & excellent customer service

4.4
Verified Homeowner