Overall Satisfaction
Community Profile
Upscale Townhomes
CB JENI Homes is proud to offer brand new townhomes in the beautiful master-planned community of Viridian located in North Arlington, TX.
At Viridian, you will have some of the most scenic living in the Dallas-Fort Worth area providing the perfect balance between architecture and nature by featuring magnificent landscapes and masterfully-crafted walking areas. Residents of Viridian enjoy access to nature trails (totaling over 1,200 acres), tennis and sand volleyball courts, a basketball pavilion and unique swimming pools.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Arlington, TX, on Jul 16, 2021
I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.
Arlington, on Jul 28, 2021
Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.
Arlington, on Apr 08, 2021
The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....
Arlington, on May 01, 2021
Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.
Arlington, TX, on Jul 08, 2021
They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem
Arlington, TX, on Jul 02, 2021
A few items during initial orientation that were to be fixed before closing were not.
Arlington, on Sep 11, 2020
We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.
Arlington, on Feb 28, 2021
The timeframe of the warranty service. Customer care was timely and right on time.
Arlington, TX, on May 27, 2021
[name removed] be able to get some upgraded features
Arlington, on Aug 19, 2020
The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing
Arlington, on Feb 27, 2021
Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.
Arlington, TX, on May 04, 2021
Easy, drama free. All my questions were answer. Great communication and excellent customer service.
Arlington, on Feb 27, 2021
Love home. It has been perfect for us. The community is great as well
Arlington, TX, on Apr 06, 2021
[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them
Arlington, on Jul 28, 2020
Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.
Arlington, on Feb 19, 2021
We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.
Arlington, on May 21, 2020
great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.
Arlington, on Jan 26, 2021
It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!
Arlington, TX, on Jan 29, 2021
We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!
Arlington, TX, on Jan 29, 2021
I didn’t like how I couldn’t add a master tub in my bathroom.
Arlington, on Feb 26, 2020
Smooth transactions, notifications, business attitude
Arlington, on Oct 20, 2020
They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)
Arlington, on Aug 29, 2020
When I submit a service request I usually get a call back within the hour
Arlington, TX, on Nov 13, 2020
[name removed], [name removed] and [name removed] were all excellent at their respective positions as Sales Manager, Construction Manager and Warranty Manager. Each of them were courteous and helpful. My only negative comment is a surface crack in the slab from front to back which we have been assured is not a structural problem. We shall continue to observe this into the future. [name removed] - Warranty Manager Normany Homes 214-728-9900
Arlington, on Apr 09, 2020
Very easy to submit tickets, everyone has been very personable and helpful.
Arlington, TX, on Nov 03, 2020
The entire process was very smooth and [name removed] was friendly and very responsive. My walkthroughs were informative and action items resolved quickly. I had no adverse issues with the team.
Arlington, on Nov 11, 2019
Virtually no problems and if there were they were dealt with promptly.
Arlington, TX, on Nov 03, 2020
Best experience we have ever had purchasing a home
Arlington, on Nov 05, 2019
The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy
Arlington, on Mar 05, 2020
The warranty manager [name removed] is very helpful.
Arlington, TX, on Oct 30, 2020
I loved staying in touch with the builder throughout the building process. I loved being able to pick things out.
Arlington, on Sep 23, 2019
When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.
Arlington, on Feb 23, 2020
warranty service has been great as was the CB Jeni representative throughout the process.
Arlington, TX, on Oct 27, 2020
Process went very smoothly with no problems whatsoever. This was out 5th home that we have built. This was by far one of the smoothest.
Arlington, on Sep 04, 2019
Good finish product quality & excellent customer service
Arlington, TX, on Oct 21, 2020
Due to covid, I did not have the opportunity to customize things in my home. Because I am a first time homebuyer, I didn't realize some of the things that I would need to do myself after the purchase.. Overall, the staff at this community has been really helpful in helping me understand the nuances of a new construction.
Arlington, TX, on Oct 06, 2020
I like the process was seamless and the open communication from the builder ([name removed]) and sales manager ([name removed]).
Arlington, on Jul 20, 2019
They have been super quick and responsive with all my Warrenty tickets
Arlington, on Mar 15, 2019
I like all of the walk throughs of the house to ensure complete satisfaction.
Arlington, on May 30, 2019
Very attentive on part of sales, service, and warranty including checking back that vendors completed repairs.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, TX, on Jul 16, 2021
I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.
Arlington, TX, on Jul 08, 2021
They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem
Arlington, TX, on Jul 02, 2021
A few items during initial orientation that were to be fixed before closing were not.
Arlington, TX, on May 27, 2021
[name removed] be able to get some upgraded features
Arlington, TX, on May 04, 2021
Easy, drama free. All my questions were answer. Great communication and excellent customer service.
Arlington, TX, on Apr 06, 2021
[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them
Arlington, TX, on Jan 29, 2021
We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!
Arlington, TX, on Jan 29, 2021
I didn’t like how I couldn’t add a master tub in my bathroom.
Arlington, TX, on Nov 13, 2020
[name removed], [name removed] and [name removed] were all excellent at their respective positions as Sales Manager, Construction Manager and Warranty Manager. Each of them were courteous and helpful. My only negative comment is a surface crack in the slab from front to back which we have been assured is not a structural problem. We shall continue to observe this into the future. [name removed] - Warranty Manager Normany Homes 214-728-9900
Arlington, TX, on Nov 03, 2020
The entire process was very smooth and [name removed] was friendly and very responsive. My walkthroughs were informative and action items resolved quickly. I had no adverse issues with the team.
Arlington, TX, on Nov 03, 2020
Best experience we have ever had purchasing a home
Arlington, TX, on Oct 30, 2020
I loved staying in touch with the builder throughout the building process. I loved being able to pick things out.
Arlington, TX, on Oct 27, 2020
Process went very smoothly with no problems whatsoever. This was out 5th home that we have built. This was by far one of the smoothest.
Arlington, TX, on Oct 21, 2020
Due to covid, I did not have the opportunity to customize things in my home. Because I am a first time homebuyer, I didn't realize some of the things that I would need to do myself after the purchase.. Overall, the staff at this community has been really helpful in helping me understand the nuances of a new construction.
Arlington, TX, on Oct 06, 2020
I like the process was seamless and the open communication from the builder ([name removed]) and sales manager ([name removed]).
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, on Apr 08, 2021
The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....
Arlington, on Feb 28, 2021
The timeframe of the warranty service. Customer care was timely and right on time.
Arlington, on Feb 27, 2021
Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.
Arlington, on Feb 27, 2021
Love home. It has been perfect for us. The community is great as well
Arlington, on Feb 19, 2021
We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.
Arlington, on Jan 26, 2021
It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!
Arlington, on Oct 20, 2020
They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)
Arlington, on Aug 29, 2020
When I submit a service request I usually get a call back within the hour
Arlington, on Apr 09, 2020
Very easy to submit tickets, everyone has been very personable and helpful.
Arlington, on Mar 05, 2020
The warranty manager [name removed] is very helpful.
Arlington, on Feb 23, 2020
warranty service has been great as was the CB Jeni representative throughout the process.
Arlington, on Jul 20, 2019
They have been super quick and responsive with all my Warrenty tickets
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, on Jul 28, 2021
Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.
Arlington, on May 01, 2021
Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.
Arlington, on Sep 11, 2020
We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.
Arlington, on Aug 19, 2020
The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing
Arlington, on Jul 28, 2020
Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.
Arlington, on May 21, 2020
great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.
Arlington, on Feb 26, 2020
Smooth transactions, notifications, business attitude
Arlington, on Nov 11, 2019
Virtually no problems and if there were they were dealt with promptly.
Arlington, on Nov 05, 2019
The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy
Arlington, on Sep 23, 2019
When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.
Arlington, on Sep 04, 2019
Good finish product quality & excellent customer service
Arlington, on Mar 15, 2019
I like all of the walk throughs of the house to ensure complete satisfaction.