Overall Satisfaction
Community Profile
Upscale Townhomes
CB JENI Homes is proud to offer brand new townhomes in the beautiful master-planned community of Viridian located in North Arlington, TX.
At Viridian, you will have some of the most scenic living in the Dallas-Fort Worth area providing the perfect balance between architecture and nature by featuring magnificent landscapes and masterfully-crafted walking areas. Residents of Viridian enjoy access to nature trails (totaling over 1,200 acres), tennis and sand volleyball courts, a basketball pavilion and unique swimming pools.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Arlington, TX, on Jan 22, 2022
Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you
Arlington, on Aug 22, 2021
High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.
Arlington, on Nov 06, 2021
For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.
Arlington, TX, on Dec 29, 2021
I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.
Arlington, on Aug 13, 2021
I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).
Arlington, on Oct 30, 2021
Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.
Arlington, TX, on Dec 23, 2021
Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.
Arlington, on Aug 05, 2021
Quality of construction, supplies, and incompetent builder.
Arlington, on Sep 16, 2021
Prompt call back about my A,C that needed recharge.
Arlington, TX, on Dec 22, 2021
Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.
Arlington, on Aug 03, 2021
[name removed] and [name removed] helped thru the entire process
Arlington, TX, on Nov 29, 2021
Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.
Arlington, on Jul 28, 2021
Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.
Arlington, TX, on Nov 23, 2021
Closing but it was the realtors not [name removed]. They were wonderful!
Arlington, on May 01, 2021
Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.
Arlington, on Aug 07, 2021
Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.
Arlington, TX, on Oct 02, 2021
I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful
Arlington, on Sep 11, 2020
We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.
Arlington, on Apr 08, 2021
The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....
Arlington, on Aug 19, 2020
The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing
Arlington, TX, on Aug 08, 2021
Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.
Arlington, on Feb 28, 2021
The timeframe of the warranty service. Customer care was timely and right on time.
Arlington, TX, on Jul 16, 2021
I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.
Arlington, on Jul 28, 2020
Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.
Arlington, on Feb 27, 2021
Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.
Arlington, TX, on Jul 08, 2021
They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem
Arlington, on May 21, 2020
great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.
Arlington, on Feb 27, 2021
Love home. It has been perfect for us. The community is great as well
Arlington, TX, on Jul 02, 2021
A few items during initial orientation that were to be fixed before closing were not.
Arlington, on Feb 19, 2021
We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.
Arlington, TX, on May 27, 2021
[name removed] be able to get some upgraded features
Arlington, on Feb 26, 2020
Smooth transactions, notifications, business attitude
Arlington, on Jan 26, 2021
It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!
Arlington, TX, on May 04, 2021
Easy, drama free. All my questions were answer. Great communication and excellent customer service.
Arlington, TX, on Apr 06, 2021
[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them
Arlington, on Oct 20, 2020
They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)
Arlington, on Nov 11, 2019
Virtually no problems and if there were they were dealt with promptly.
Arlington, on Aug 29, 2020
When I submit a service request I usually get a call back within the hour
Arlington, TX, on Jan 29, 2021
We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!
Arlington, on Nov 05, 2019
The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy
Arlington, on Apr 09, 2020
Very easy to submit tickets, everyone has been very personable and helpful.
Arlington, TX, on Jan 29, 2021
I didn’t like how I couldn’t add a master tub in my bathroom.
Arlington, on Sep 23, 2019
When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, TX, on Jan 22, 2022
Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you
Arlington, TX, on Dec 29, 2021
I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.
Arlington, TX, on Dec 23, 2021
Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.
Arlington, TX, on Dec 22, 2021
Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.
Arlington, TX, on Nov 29, 2021
Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.
Arlington, TX, on Nov 23, 2021
Closing but it was the realtors not [name removed]. They were wonderful!
Arlington, TX, on Oct 02, 2021
I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful
Arlington, TX, on Aug 08, 2021
Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.
Arlington, TX, on Jul 16, 2021
I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.
Arlington, TX, on Jul 08, 2021
They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem
Arlington, TX, on Jul 02, 2021
A few items during initial orientation that were to be fixed before closing were not.
Arlington, TX, on May 27, 2021
[name removed] be able to get some upgraded features
Arlington, TX, on May 04, 2021
Easy, drama free. All my questions were answer. Great communication and excellent customer service.
Arlington, TX, on Apr 06, 2021
[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them
Arlington, TX, on Jan 29, 2021
We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!
Arlington, TX, on Jan 29, 2021
I didn’t like how I couldn’t add a master tub in my bathroom.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, on Nov 06, 2021
For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.
Arlington, on Oct 30, 2021
Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.
Arlington, on Sep 16, 2021
Prompt call back about my A,C that needed recharge.
Arlington, on Aug 07, 2021
Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.
Arlington, on Apr 08, 2021
The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....
Arlington, on Feb 28, 2021
The timeframe of the warranty service. Customer care was timely and right on time.
Arlington, on Feb 27, 2021
Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.
Arlington, on Feb 27, 2021
Love home. It has been perfect for us. The community is great as well
Arlington, on Feb 19, 2021
We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.
Arlington, on Jan 26, 2021
It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!
Arlington, on Oct 20, 2020
They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)
Arlington, on Aug 29, 2020
When I submit a service request I usually get a call back within the hour
Arlington, on Apr 09, 2020
Very easy to submit tickets, everyone has been very personable and helpful.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Arlington, on Aug 22, 2021
High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.
Arlington, on Aug 13, 2021
I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).
Arlington, on Aug 05, 2021
Quality of construction, supplies, and incompetent builder.
Arlington, on Aug 03, 2021
[name removed] and [name removed] helped thru the entire process
Arlington, on Jul 28, 2021
Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.
Arlington, on May 01, 2021
Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.
Arlington, on Sep 11, 2020
We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.
Arlington, on Aug 19, 2020
The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing
Arlington, on Jul 28, 2020
Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.
Arlington, on May 21, 2020
great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.
Arlington, on Feb 26, 2020
Smooth transactions, notifications, business attitude
Arlington, on Nov 11, 2019
Virtually no problems and if there were they were dealt with promptly.
Arlington, on Nov 05, 2019
The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy