Top Homebuilder Ratings & Reviews

Viridian Reviews

129 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

129 Home Owner Reviews

4.7
Rating of home owners' willingness to recommend this builder
4.5
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.6

Community Profile

VIRIDIAN



Upscale Townhomes

CB JENI Homes is proud to offer brand new townhomes in the beautiful master-planned community of Viridian located in North Arlington, TX.

At Viridian, you will have some of the most scenic living in the Dallas-Fort Worth area providing the perfect balance between architecture and nature by featuring magnificent landscapes and masterfully-crafted walking areas. Residents of Viridian enjoy access to nature trails (totaling over 1,200 acres), tennis and sand volleyball courts, a basketball pavilion and unique swimming pools.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Arlington, on Aug 21, 2019

Quick and efficient response to questions and correction of minor problems shortly after move-in.

5.0
Verified Home Owner
Arlington, on Aug 17, 2019

Quick turnaround when dealing with warranty trouble ticket submissions

4.6
Verified Home Owner
Arlington, on Aug 14, 2019

Very quick response time

4.5
Verified Home Owner
Arlington, on Jul 23, 2019

Ease of the entire process. The builder communicated, fixed issues etc

5.0
Verified Home Owner
Arlington, on Jul 20, 2019

They have been super quick and responsive with all my Warrenty tickets

5.0
Verified Home Owner
Arlington, on Jul 17, 2019

The people I worked with- [removed] and [removed]

4.5
Verified Home Owner
Arlington, on Jun 27, 2019

The level of communication provided was superb. We felt comfortable emailing or calling with questions, concerns or what have you, while always receiving prompt and knowledgeable responses.

5.0
Verified Home Owner
Arlington, on Jun 25, 2019

The level of communication from the sales agent ([removed]) and the builder ([removed]). They answered every little question, touched-base weekly, and communicated constantly via email.

4.9
Verified Home Owner
Arlington, on Jun 18, 2019

Everything was explained thoroughly, there were no surprises, and everyone was very supportive/available for any questions/needs.

5.0
Verified Home Owner
Arlington, on Jun 12, 2019

after submitting a warranty request I was notified in a prompt time via e-mail

4.0
Verified Home Owner
Arlington, on Jun 05, 2019

The sales manager was very knowledgeable and builder manager was helpful. I got my house done on time and they fixed things fast. Very good experience

4.9
Verified Home Owner
Arlington, on Jun 02, 2019

Everything was smooth, [removed] was awesome

5.0
Verified Home Owner
Arlington, on May 31, 2019

Roofing issue was responded to promptly.

4.6
Verified Home Owner
Arlington, on May 30, 2019

Very attentive on part of sales, service, and warranty including checking back that vendors completed repairs.

5.0
Verified Home Owner
Arlington, on May 28, 2019

Ther prompt response. And the guide lines are easy to follow

5.0
Verified Home Owner
Arlington, on May 16, 2019

Warranties lasting a long time.

4.6
Verified Home Owner
Arlington, on May 11, 2019

The employees were very friendly and responsive. So far the house was well built and we haven't had any problems except for the garage door.

4.9
Verified Home Owner
Arlington, on Apr 26, 2019

no complain at all

4.8
Verified Home Owner
Arlington, on Apr 25, 2019

They have been responsive when issues have arisen.

3.7
Verified Home Owner
Arlington, on Apr 24, 2019

frequent and informative meetings about progress

4.4
Verified Home Owner
Arlington, on Apr 15, 2019

Working with [removed] and [removed] made the process seamless and enjoyable. Enjoyed building a new home again. The communication was great and they delivered on every promise.

5.0
Verified Home Owner
Arlington, on Apr 13, 2019

The weekly updates. Freedom to visit the house along the build cycle.

4.5
Verified Home Owner
Arlington, on Apr 08, 2019

They are the best about customer service. They follow up to the end and make sure the issue gets resolved

4.5
Verified Home Owner
Arlington, on Mar 25, 2019

I’ve had to take multiple days off work in order for JB Jeni to correct issues in my home. There is still a long list of issues that need to be fixed that need to be submitted. Very disappointed.

0.9
Verified Home Owner
Arlington, on Mar 21, 2019

Quick

4.0
Verified Home Owner
Arlington, on Mar 15, 2019

I like all of the walk throughs of the house to ensure complete satisfaction.

4.6
Verified Home Owner
Arlington, on Mar 09, 2019

Very professional Love working with [removed], [removed] and [removed]! Kept up informed through process

5.0
Verified Home Owner
Arlington, on Mar 06, 2019

I was able to get help quickly

4.5
Verified Home Owner
Arlington, on Feb 28, 2019

the communication between builder, sales and i was awesome.

5.0
Verified Home Owner
Arlington, on Feb 23, 2019

The contract process went pretty smoothly. There was definitely room for improvement with regards to clear communication about the process from Certainty Home Loans. Working with Green Brick XXXXX le was great.

4.5
Verified Home Owner
Arlington, on Feb 23, 2019

Very approachable

4.6
Verified Home Owner
Arlington, on Feb 09, 2019

Little tool kit and that they updated us every week :)

4.9
Verified Home Owner
Arlington, on Feb 08, 2019

the weekly updates

5.0
Verified Home Owner
Arlington, on Feb 07, 2019

N/A

3.4
Verified Home Owner
Arlington, on Jan 31, 2019

The process was phenomenal.

5.0
Verified Home Owner
Arlington, on Jan 27, 2019

Being kept on the loop for every step of the process. I was able to hear form the office what was the nest step and it was comforting to know I was taking care of.

5.0
Verified Home Owner
Arlington, on Jan 20, 2019

[removed]! Awesome customer service

5.0
Verified Home Owner
Arlington, on Jan 08, 2019

I was kept well informed throughout the entire process. The weekly update calls helped a lot.

4.9
Verified Home Owner
Arlington, on Jan 03, 2019

Followed up about my concerns.

4.1
Verified Home Owner
Arlington, on Dec 31, 2018

Very cordial and helpful company representatives from sales, to construction to post closing inquiries, requests and questions.

4.9
Verified Home Owner
Arlington, on Dec 16, 2018

When something goes wrong with something, I don't have to worry. I know it will be fixed.

4.0
Verified Home Owner
Arlington, on Dec 11, 2018

Excellent communication throughout the process. Quick responses to phone calls/emails, etc. I was very well informed.

3.5
Verified Home Owner
Arlington, on Nov 13, 2018

I like the design and most characteristics of my home however I feel there are parts where CB Jeni did not do its best.

3.7
Verified Home Owner
Arlington, on Nov 09, 2018

Time length available

4.8
Verified Home Owner
Arlington, on Oct 16, 2018

The follow up process

5.0
Verified Home Owner
Arlington, on Oct 13, 2018

Builder was quick to respond.

5.0
Verified Home Owner
Arlington, on Oct 01, 2018

I had many issues widen I first moved in. The City of Arlington believed this was a retail not a residence which resulted in many headaches and nights in a hotel. The office and [removed] the project manager worked hard to resolve the issues.the best was the help they providedthe design of my model is excellent except for the master closet. It could have had built in drawers. There is a lot of wasted space. The island in the kitchen is not at the right height.

4.7
Verified Home Owner
Arlington, on Sep 09, 2018

Quick response

5.0
Verified Home Owner
Arlington, on Aug 25, 2018

The house floor plan is the main thing I like. But the Fire alarm over/near the stove is not the best placement.

4.6
Verified Home Owner
Arlington, on Aug 23, 2018

I had new issues with the house, the process was to the point.

4.9
Verified Home Owner
Arlington, on Aug 14, 2018

Responded quickly to requests. Fixed punch list items on time. Delivered what was ordered.

4.0
Verified Home Owner
Arlington, on Jul 30, 2018

Timely response.

4.7
Verified Home Owner
Arlington, on Jul 02, 2018

[removed] at [removed] and [removed] were the only positives in the building of my home.

3.0
Verified Home Owner
Arlington, on Jun 06, 2018

I feel that if I don't stay on top of things my warranty requests may be overlooked or that if I did not have a relationship with specific persons from this experience such as [removed] the construction manager things would not get done. [removed] makes sure that my requests are taken care of.

3.7
Verified Home Owner
Arlington, on May 30, 2018

Friendly and personable, willing to listen

4.2
Verified Home Owner
Arlington, on May 16, 2018

[removed] gave great home maintenance/appliance usage tips. For example, he mentioned the importance of having our EcoBee system on about the same settings (within a few degrees of each other) for both upstairs and downstairs. As a result of this and the fabulous "green energy" features of our home, our highest electric bill (Summer 2017) was maybe $120.00. Mostly our electric bills are around $60.00. Our gas bill only around $55.00 monthly. Also, [removed] has been available when I had questions after closing. For ex: I had questions about installing the EcoBee climate monitors for 2 guest bedrooms and he provided info. to do that. [removed] also talked about using the right detergent "Finish" and the rinse agent in our dishwasher, resulting in spot-free and clean dishes. Love the energy efficiency of this home!

4.0
Verified Home Owner
Arlington, on Mar 26, 2018

The people that answer the phone to come out to fix and repairs she doesn't provide great service. I still have things that are not repaired.

3.4
Verified Home Owner
Arlington, on Mar 15, 2018

The overall experience with CB Jeni has been wonderful, would recommend anyone looking for a starter home or to down size to go with CB Jeni townhomes! and [removed] is a wonderful and helpful salesman.

4.2
Verified Home Owner
Arlington, on Mar 15, 2018

[removed] and [removed] did what they said they would do. Plus, I have not had any issue of consequence. We like it here.

5.0
Verified Home Owner
Arlington, on Mar 03, 2018

My roof is leaking. I feel there has been sure cuz taken for the roof to start leaking and it's not even a year old. There's also been delay with getting repairs done. I've been dealing with the damage for at least 2 weeks now pending the availability of of contractor coming out. I also fear that I would have mold now.

4.8
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Arlington, on Jul 23, 2019

Ease of the entire process. The builder communicated, fixed issues etc

5.0
Verified Home Owner
Arlington, on Jul 17, 2019

The people I worked with- [removed] and [removed]

4.5
Verified Home Owner
Arlington, on Jun 27, 2019

The level of communication provided was superb. We felt comfortable emailing or calling with questions, concerns or what have you, while always receiving prompt and knowledgeable responses.

5.0
Verified Home Owner
Arlington, on Jun 25, 2019

The level of communication from the sales agent ([removed]) and the builder ([removed]). They answered every little question, touched-base weekly, and communicated constantly via email.

4.9
Verified Home Owner
Arlington, on Jun 18, 2019

Everything was explained thoroughly, there were no surprises, and everyone was very supportive/available for any questions/needs.

5.0
Verified Home Owner
Arlington, on Jun 05, 2019

The sales manager was very knowledgeable and builder manager was helpful. I got my house done on time and they fixed things fast. Very good experience

4.9
Verified Home Owner
Arlington, on Jun 02, 2019

Everything was smooth, [removed] was awesome

5.0
Verified Home Owner
Arlington, on Apr 15, 2019

Working with [removed] and [removed] made the process seamless and enjoyable. Enjoyed building a new home again. The communication was great and they delivered on every promise.

5.0
Verified Home Owner
Arlington, on Apr 13, 2019

The weekly updates. Freedom to visit the house along the build cycle.

4.5
Verified Home Owner
Arlington, on Mar 09, 2019

Very professional Love working with [removed], [removed] and [removed]! Kept up informed through process

5.0
Verified Home Owner
Arlington, on Feb 28, 2019

the communication between builder, sales and i was awesome.

5.0
Verified Home Owner
Arlington, on Feb 23, 2019

The contract process went pretty smoothly. There was definitely room for improvement with regards to clear communication about the process from Certainty Home Loans. Working with Green Brick XXXXX le was great.

4.5
Verified Home Owner
Arlington, on Feb 09, 2019

Little tool kit and that they updated us every week :)

4.9
Verified Home Owner
Arlington, on Feb 08, 2019

the weekly updates

5.0
Verified Home Owner
Arlington, on Jan 31, 2019

The process was phenomenal.

5.0
Verified Home Owner
Arlington, on Jan 27, 2019

Being kept on the loop for every step of the process. I was able to hear form the office what was the nest step and it was comforting to know I was taking care of.

5.0
Verified Home Owner
Arlington, on Jan 20, 2019

[removed]! Awesome customer service

5.0
Verified Home Owner
Arlington, on Jan 08, 2019

I was kept well informed throughout the entire process. The weekly update calls helped a lot.

4.9
Verified Home Owner
Arlington, on Dec 31, 2018

Very cordial and helpful company representatives from sales, to construction to post closing inquiries, requests and questions.

4.9
Verified Home Owner
Arlington, on Dec 11, 2018

Excellent communication throughout the process. Quick responses to phone calls/emails, etc. I was very well informed.

3.5
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Arlington, on Aug 21, 2019

Quick and efficient response to questions and correction of minor problems shortly after move-in.

5.0
Verified Home Owner
Arlington, on Aug 17, 2019

Quick turnaround when dealing with warranty trouble ticket submissions

4.6
Verified Home Owner
Arlington, on Aug 14, 2019

Very quick response time

4.5
Verified Home Owner
Arlington, on Jul 20, 2019

They have been super quick and responsive with all my Warrenty tickets

5.0
Verified Home Owner
Arlington, on Jun 12, 2019

after submitting a warranty request I was notified in a prompt time via e-mail

4.0
Verified Home Owner
Arlington, on May 31, 2019

Roofing issue was responded to promptly.

4.6
Verified Home Owner
Arlington, on May 30, 2019

Very attentive on part of sales, service, and warranty including checking back that vendors completed repairs.

5.0
Verified Home Owner
Arlington, on May 28, 2019

Ther prompt response. And the guide lines are easy to follow

5.0
Verified Home Owner
Arlington, on Apr 25, 2019

They have been responsive when issues have arisen.

3.7
Verified Home Owner
Arlington, on Apr 08, 2019

They are the best about customer service. They follow up to the end and make sure the issue gets resolved

4.5
Verified Home Owner
Arlington, on Mar 25, 2019

I’ve had to take multiple days off work in order for JB Jeni to correct issues in my home. There is still a long list of issues that need to be fixed that need to be submitted. Very disappointed.

0.9
Verified Home Owner
Arlington, on Dec 16, 2018

When something goes wrong with something, I don't have to worry. I know it will be fixed.

4.0
Verified Home Owner
Arlington, on Nov 09, 2018

Time length available

4.8
Verified Home Owner
Arlington, on Oct 16, 2018

The follow up process

5.0
Verified Home Owner
Arlington, on Oct 13, 2018

Builder was quick to respond.

5.0
Verified Home Owner
Arlington, on Sep 09, 2018

Quick response

5.0
Verified Home Owner
Arlington, on Jul 30, 2018

Timely response.

4.7
Verified Home Owner
Arlington, on Jun 06, 2018

I feel that if I don't stay on top of things my warranty requests may be overlooked or that if I did not have a relationship with specific persons from this experience such as [removed] the construction manager things would not get done. [removed] makes sure that my requests are taken care of.

3.7
Verified Home Owner
Arlington, on Mar 15, 2018

The overall experience with CB Jeni has been wonderful, would recommend anyone looking for a starter home or to down size to go with CB Jeni townhomes! and [removed] is a wonderful and helpful salesman.

4.2
Verified Home Owner
Arlington, on Mar 15, 2018

[removed] and [removed] did what they said they would do. Plus, I have not had any issue of consequence. We like it here.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Arlington, on May 16, 2019

Warranties lasting a long time.

4.6
Verified Home Owner
Arlington, on May 11, 2019

The employees were very friendly and responsive. So far the house was well built and we haven't had any problems except for the garage door.

4.9
Verified Home Owner
Arlington, on Apr 26, 2019

no complain at all

4.8
Verified Home Owner
Arlington, on Apr 24, 2019

frequent and informative meetings about progress

4.4
Verified Home Owner
Arlington, on Mar 21, 2019

Quick

4.0
Verified Home Owner
Arlington, on Mar 15, 2019

I like all of the walk throughs of the house to ensure complete satisfaction.

4.6
Verified Home Owner
Arlington, on Mar 06, 2019

I was able to get help quickly

4.5
Verified Home Owner
Arlington, on Feb 23, 2019

Very approachable

4.6
Verified Home Owner
Arlington, on Feb 07, 2019

N/A

3.4
Verified Home Owner
Arlington, on Jan 03, 2019

Followed up about my concerns.

4.1
Verified Home Owner
Arlington, on Nov 13, 2018

I like the design and most characteristics of my home however I feel there are parts where CB Jeni did not do its best.

3.7
Verified Home Owner
Arlington, on Oct 01, 2018

I had many issues widen I first moved in. The City of Arlington believed this was a retail not a residence which resulted in many headaches and nights in a hotel. The office and [removed] the project manager worked hard to resolve the issues.the best was the help they providedthe design of my model is excellent except for the master closet. It could have had built in drawers. There is a lot of wasted space. The island in the kitchen is not at the right height.

4.7
Verified Home Owner
Arlington, on Aug 25, 2018

The house floor plan is the main thing I like. But the Fire alarm over/near the stove is not the best placement.

4.6
Verified Home Owner
Arlington, on Aug 23, 2018

I had new issues with the house, the process was to the point.

4.9
Verified Home Owner
Arlington, on Aug 14, 2018

Responded quickly to requests. Fixed punch list items on time. Delivered what was ordered.

4.0
Verified Home Owner
Arlington, on Jul 02, 2018

[removed] at [removed] and [removed] were the only positives in the building of my home.

3.0
Verified Home Owner
Arlington, on May 30, 2018

Friendly and personable, willing to listen

4.2
Verified Home Owner
Arlington, on May 16, 2018

[removed] gave great home maintenance/appliance usage tips. For example, he mentioned the importance of having our EcoBee system on about the same settings (within a few degrees of each other) for both upstairs and downstairs. As a result of this and the fabulous "green energy" features of our home, our highest electric bill (Summer 2017) was maybe $120.00. Mostly our electric bills are around $60.00. Our gas bill only around $55.00 monthly. Also, [removed] has been available when I had questions after closing. For ex: I had questions about installing the EcoBee climate monitors for 2 guest bedrooms and he provided info. to do that. [removed] also talked about using the right detergent "Finish" and the rinse agent in our dishwasher, resulting in spot-free and clean dishes. Love the energy efficiency of this home!

4.0
Verified Home Owner
Arlington, on Mar 26, 2018

The people that answer the phone to come out to fix and repairs she doesn't provide great service. I still have things that are not repaired.

3.4
Verified Home Owner
Arlington, on Mar 03, 2018

My roof is leaking. I feel there has been sure cuz taken for the roof to start leaking and it's not even a year old. There's also been delay with getting repairs done. I've been dealing with the damage for at least 2 weeks now pending the availability of of contractor coming out. I also fear that I would have mold now.

4.8
Verified Home Owner