Top Homebuilder Ratings & Reviews

CB JENI Homes

Viridian

108 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile

Featuring two-story homes in Viridian and three-story homes on the Island at Viridian, CB JENI Homes is proud to offer brand new townhomes across the beautiful master-planned community located in Arlington, TX. Two-story floorplans present spacious kitchens, a large owner’s suite and loft spaces. Many of our three-story plans on the Island at Viridian feature amazing water views. Interiors provide gorgeous open-concept designs for entertaining, walk-in closets, charming front porches and balconies and more, making these plans perfect for every lifestyle. 

Viridian features some of the most scenic living opportunities in the Dallas-Fort Worth area, providing the perfect balance between architecture and nature with magnificent landscapes and masterfully-crafted walking areas. Residents enjoy than 1,200 acres of nature trails as well as tennis and sand volleyball courts, a basketball pavilion and unique swimming pools. As the only major DFW community with access to a prominent river, Viridian presents year-round fishing, kayaking, swimming and sailing. Nearby shopping, golf courses, MLB and NFL venues, Six Flags and Texas Live and DFW airport further enhance the community’s high profile.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Jan 07, 2022

I've had some quality issues with the cabinets

4.6
Verified Homeowner
Arlington, TX, on Mar 24, 2022

I purchased my home with damaged kitchen cabinets, damage garage door, bathtub faucet not working, leaking dish washer, ice maker connection not working, up stairs toliet running unless I shake it and my garage paint is unfinished. Can someone please call me 469-952-8565 Thanks [name removed]

2.9
Verified Homeowner
Arlington, on Mar 29, 2022

There was no usual warranty due to this was a model home. However, CBJeni did not do a good job converting the model home to a residential home and my complaint is about that. The garage was finished abysmally—there was no baseboard leaving jagged pieces of Sheetrock around the entire bottom edges of the new garage area. Also, the new brick area was never washed and one can clearly see that a garage conversion was done. Shoddy work on the garage conversion.

3.8
Verified Homeowner
Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, TX, on Jan 29, 2022

The overall experience was great.

4.3
Verified Homeowner
Arlington, on Feb 05, 2022

i never received the strusure email.. i checked junk and all. Customer service is great. but it does seem that a lot of stuff was built cheaply.. and its starting to show

3.9
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, on Jan 03, 2022

Fast service and excellent customer service

5.0
Verified Homeowner
Arlington, TX, on Jan 22, 2022

Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you

3.4
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, on Nov 06, 2021

For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.

4.1
Verified Homeowner
Arlington, TX, on Dec 29, 2021

I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.

4.7
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, on Oct 30, 2021

Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.

4.5
Verified Homeowner
Arlington, TX, on Dec 23, 2021

Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.

4.3
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, TX, on Dec 22, 2021

Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.

4.3
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, TX, on Nov 29, 2021

Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.

4.2
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, TX, on Nov 23, 2021

Closing but it was the realtors not [name removed]. They were wonderful!

5.0
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, TX, on Oct 27, 2021

Nothing

4.9
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Feb 28, 2021

The timeframe of the warranty service. Customer care was timely and right on time.

5.0
Verified Homeowner
Arlington, TX, on Jul 16, 2021

I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.

4.7
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Feb 27, 2021

Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.

4.7
Verified Homeowner
Arlington, TX, on Jul 08, 2021

They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem

3.8
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner
Arlington, on Feb 27, 2021

Love home. It has been perfect for us. The community is great as well

5.0
Verified Homeowner
Arlington, TX, on Jul 02, 2021

A few items during initial orientation that were to be fixed before closing were not.

4.3
Verified Homeowner
Arlington, on Dec 23, 2019

Friendly a knowledgeable staff

4.9
Verified Homeowner
Arlington, on Feb 19, 2021

We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.

3.4
Verified Homeowner
Arlington, TX, on May 27, 2021

[name removed] be able to get some upgraded features

4.7
Verified Homeowner
Arlington, on Nov 21, 2019

Nice people

4.4
Verified Homeowner
Arlington, on Jan 26, 2021

It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!

4.8
Verified Homeowner
Arlington, TX, on May 04, 2021

Easy, drama free. All my questions were answer. Great communication and excellent customer service.

5.0
Verified Homeowner
Arlington, on Nov 11, 2019

Virtually no problems and if there were they were dealt with promptly.

4.8
Verified Homeowner
Arlington, on Dec 02, 2020

Liked the prompt response.

5.0
Verified Homeowner
Arlington, TX, on Apr 06, 2021

[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them

4.8
Verified Homeowner
Arlington, on Nov 05, 2019

The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy

4.5
Verified Homeowner
Arlington, on Oct 20, 2020

They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)

1.3
Verified Homeowner
Arlington, TX, on Feb 02, 2021

Like the contract on time schedule.

4.7
Verified Homeowner
Arlington, on Sep 23, 2019

When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.

3.3
Verified Homeowner
Arlington, on Aug 29, 2020

When I submit a service request I usually get a call back within the hour

4.0
Verified Homeowner
Arlington, TX, on Jan 29, 2021

We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, TX, on Mar 24, 2022

I purchased my home with damaged kitchen cabinets, damage garage door, bathtub faucet not working, leaking dish washer, ice maker connection not working, up stairs toliet running unless I shake it and my garage paint is unfinished. Can someone please call me 469-952-8565 Thanks [name removed]

2.9
Verified Homeowner
Arlington, TX, on Jan 29, 2022

The overall experience was great.

4.3
Verified Homeowner
Arlington, TX, on Jan 22, 2022

Hi I disappointment for A broken window and the garage door it was stuck and the paint after I moved it was damage and I told [name removed] the one he in charge and he told me he will fix it and I called him like three times and he never respond he always telling me he’s gonna come and fix everything and he never dead he just ignore me but thank you to [name removed] she was helping me a lot and she’s really good thank you

3.4
Verified Homeowner
Arlington, TX, on Dec 29, 2021

I didn't like that I had to clean out my garage when I moved in. There were empty pizza boxes, soda cans, plastic that was used to cover the carpet, and other trashes left behind for me to clean up.

4.7
Verified Homeowner
Arlington, TX, on Dec 23, 2021

Too many construction delays. Cabinetry is mediocre. Location of light switches was not convenient nor enough in the kitchen and living areas. Would have been nice if it was already smart home setup with an option of google or amazon alexa. Better interconnectivity to Thermostat. [name removed] stinks. Would have been nice if there were instructions on how to download all of the appliance devices like the garage door opener. Map of the location of the mailbox.

4.3
Verified Homeowner
Arlington, TX, on Dec 22, 2021

Pros: - I am thankful for [name removed] for keeping me updated from the day I reserved by home to closing it. - I like [name removed] from how she respond on the emails and the concern I get. She had been professional and cordial. - When I moved in I saw some defects that needs to be addressed and I appreciate [name removed] for coming by and checking on it. - [name removed] just visited and so far he is good in explaining my home warranty Cons: - When I had my orientation, the garage was partially finished. The walls is painted in one coating and there is stained paint on one side. The garage door side are not painted. So when I had my final walk tru, still the concern is still there. I emailed about it, but there is no response on when they are going to do this. - One of my window is very hard to open, and [name removed] checked on it right away and said that he will send somebody but until now nobody re-checked it. I also emailed them about it. - 15 day re-visit has not yet done it had been a month. I emailed them also about it and tried to ask the schedule the 15 day so that I will see my availability. - [name removed] had been great to responding email, but lately the respond is delayed or at times no response. At times calling the office there is no answer.

4.3
Verified Homeowner
Arlington, TX, on Nov 29, 2021

Price was over market. Yes, this was a model home with many extras, but models usually sell for less than non-models, since the home is considered used and the warranty is mostly non-existent. I was a victim of a low supply of homes on market and current high prices for homes. [name removed] CB [name removed]’s fault, but the fact that I paid more than the home was worth will continue to bother me.

4.2
Verified Homeowner
Arlington, TX, on Nov 23, 2021

Closing but it was the realtors not [name removed]. They were wonderful!

5.0
Verified Homeowner
Arlington, TX, on Oct 27, 2021

Nothing

4.9
Verified Homeowner
Arlington, TX, on Oct 02, 2021

I loved how responsive everyone was and answered all questions. Everything stayed organized even through an unorganized time. I do wish we could have customized everything a little more but it turned out beautiful

5.0
Verified Homeowner
Arlington, TX, on Sep 28, 2021

great communication regarding progress

4.9
Verified Homeowner
Arlington, TX, on Aug 08, 2021

Loved the step by step process. Knowing each phase of the build, and if something I picked from the design gallery wasn’t available, that I was given the upgraded option at no cost to me.

4.9
Verified Homeowner
Arlington, TX, on Jul 16, 2021

I love the weekly updates, follow up and calls. By the end of the process I missed the final walk because of lackof communication from Project Manager. I took the property as is, it has a few flaws, small scratches, a crack in the bathroom floor, stains on the shower door and walls. The gutters was full of nails and screws left behind got stuck during my first rain and the water wasn’t running, got stuck in the middle of the patio. I have a photo that may explain better.

4.7
Verified Homeowner
Arlington, TX, on Jul 08, 2021

They called me weekly to give status updates Great home walk through Fixed issues i noticed after move in with no problem

3.8
Verified Homeowner
Arlington, TX, on Jul 02, 2021

A few items during initial orientation that were to be fixed before closing were not.

4.3
Verified Homeowner
Arlington, TX, on May 27, 2021

[name removed] be able to get some upgraded features

4.7
Verified Homeowner
Arlington, TX, on May 04, 2021

Easy, drama free. All my questions were answer. Great communication and excellent customer service.

5.0
Verified Homeowner
Arlington, TX, on Apr 06, 2021

[name removed] and [name removed] were great every step of the way. Wasn’t a huge fan of the design studio, but CB JENI is no longer working with them

4.8
Verified Homeowner
Arlington, TX, on Feb 02, 2021

Like the contract on time schedule.

4.7
Verified Homeowner
Arlington, TX, on Jan 29, 2021

We loved the consistent communication from [name removed] and [name removed]. [name removed] is the best ever!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Mar 29, 2022

There was no usual warranty due to this was a model home. However, CBJeni did not do a good job converting the model home to a residential home and my complaint is about that. The garage was finished abysmally—there was no baseboard leaving jagged pieces of Sheetrock around the entire bottom edges of the new garage area. Also, the new brick area was never washed and one can clearly see that a garage conversion was done. Shoddy work on the garage conversion.

3.8
Verified Homeowner
Arlington, on Feb 05, 2022

i never received the strusure email.. i checked junk and all. Customer service is great. but it does seem that a lot of stuff was built cheaply.. and its starting to show

3.9
Verified Homeowner
Arlington, on Jan 03, 2022

Fast service and excellent customer service

5.0
Verified Homeowner
Arlington, on Nov 06, 2021

For the most part we are very pleased with our new home. The follow-up on home warranty issues thus far has been satisfactory.

4.1
Verified Homeowner
Arlington, on Oct 30, 2021

Response has been prompt and service on repairs good. I've been in my home for about 5 months now and the one negative is that I am finding things that should have been taken care of during the build (wood door frames that are splintered at ends that were painted over vs new wood piece, gaps in door jams, uneven shower floor times where corners of individual tiles stick up and causes discomfort when standing in shower.) I'm hoping to address these concerns at the next warranty which I'm told is 11 months out from day of purchase.

4.5
Verified Homeowner
Arlington, on Sep 16, 2021

Prompt call back about my A,C that needed recharge.

5.0
Verified Homeowner
Arlington, on Sep 04, 2021

They are always available to answer any question.

5.0
Verified Homeowner
Arlington, on Aug 08, 2021

I have not utilized the warranty service yet.

5.0
Verified Homeowner
Arlington, on Aug 07, 2021

Have absolutely no complaints. [name removed] and [name removed] were great to work with and any issues I've had have been quickly addressed. LOVE my home.

5.0
Verified Homeowner
Arlington, on Jun 20, 2021

None

4.5
Verified Homeowner
Arlington, on Apr 08, 2021

The concept of signing off on work even though it is not ever going to be what you really feel it should be.....namely the installation of the engineered flooring and the quality of the engineered flooring. The flooring makes loud snappinng and creeking noises when you walk on it. It was repaired in four places and it still makes the noises and it still lifts up at joints.....either bad quality product or bad installation......but my wife says it is the easiest floor to clean. To sign off on the work is simply a hope that it works.....in this case it didn't....

4.7
Verified Homeowner
Arlington, on Mar 02, 2021

Quick response to warranty requests

5.0
Verified Homeowner
Arlington, on Feb 28, 2021

The timeframe of the warranty service. Customer care was timely and right on time.

5.0
Verified Homeowner
Arlington, on Feb 27, 2021

Personnel are very cordial and helpful. Only thing keeping me from rating everything a 10 is a crack in the slab previously discussed prior to closing which continues to become more apparent; and the failed drainage at the south end of the complex that is always a mud hole, which was also noted prior to closing. There are a few minor landscaping issues that may or may not be your responsibility such as missing grass spot and cinders in lieu of grass that were not initially bordered with rubber or plastic edges around cinders, and there are remain others than the one fixed.

4.7
Verified Homeowner
Arlington, on Feb 27, 2021

Love home. It has been perfect for us. The community is great as well

5.0
Verified Homeowner
Arlington, on Feb 19, 2021

We like the way that they came out and documented the issues,but we didn't like the fact that they have us on a wait and see approach.

3.4
Verified Homeowner
Arlington, on Jan 26, 2021

It was all very seamless, and everyone was very helpful in making my first home bought a smooth one!

4.8
Verified Homeowner
Arlington, on Dec 02, 2020

Liked the prompt response.

5.0
Verified Homeowner
Arlington, on Oct 20, 2020

They have not followed through on their promises, and taking care of warranty issues has taken far too much time. (Almost a month for repairs)

1.3
Verified Homeowner
Arlington, on Aug 29, 2020

When I submit a service request I usually get a call back within the hour

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Arlington, on Jan 07, 2022

I've had some quality issues with the cabinets

4.6
Verified Homeowner
Arlington, on Aug 22, 2021

High quality home; exceptional post-closing services and repairs of even the smallest of issues, some of which were not included in warranty. Always pleasant to deal with.

4.0
Verified Homeowner
Arlington, on Aug 13, 2021

I liked the floor plan, the way space is allocated for larger living area, bathrooms and owner's suite closet. I also like the inclusion of a smart thermostat and smart garage door opener. After living in the home, I've noticed things that could've been thought out more thoroughly - like the placement of bathroom towel hooks, number/placement of power outlets, the curvature of the shower floor, entry to the attic from the garage. I also get frustrated seeing the things CBJeni "cheaped out" on including not installing a ceiling fan in the spare room, the stairs to the attic door being difficult to open, not finishing the paint in the garage, building a very small closet for the second room, and not wiring the ceiling fans correctly (i keep forgetting to contact CBJeni about it).

4.8
Verified Homeowner
Arlington, on Aug 05, 2021

Quality of construction, supplies, and incompetent builder.

1.6
Verified Homeowner
Arlington, on Aug 03, 2021

[name removed] and [name removed] helped thru the entire process

4.1
Verified Homeowner
Arlington, on Jul 28, 2021

Everything went quickly and smoothly. Had no problems. The warranty follow up was very responsive. Taken care of very quickly.

4.1
Verified Homeowner
Arlington, on May 01, 2021

Have enjoyed the Prompt professional service from visiting the model home office thru purchasing/closing moving in & followup on any issues.

4.9
Verified Homeowner
Arlington, on Jan 29, 2021

Dislike quality of tile work

4.4
Verified Homeowner
Arlington, on Sep 11, 2020

We loved [name removed]! She was awesome, patient and knowledgeable. She kept us up to speed on all steps and everything went according to plan.

4.9
Verified Homeowner
Arlington, on Aug 19, 2020

The quality does not match the cost & i feel like because I did not have a realtor, I did not receive the same level of service. For example - the AC unit was not inspected prior to my closing, or even 6 months prior to my closing

3.3
Verified Homeowner
Arlington, on Jul 30, 2020

Getting the mortgage through them.

4.1
Verified Homeowner
Arlington, on Jul 28, 2020

Bad trim work. Lots of nicks and dings in the trim work. The master bathroom exterior exhaust vent door flaps very loudly in the wind. [name removed] would not attempt a repair or even look at it.

3.6
Verified Homeowner
Arlington, on May 21, 2020

great customer service. frequent communication from sales to builder too warranty. everyone was helpful a sought to be accommodating to our needs.

4.6
Verified Homeowner
Arlington, on Mar 03, 2020

The follow up of everyone after buying the home.

4.6
Verified Homeowner
Arlington, on Feb 26, 2020

Smooth transactions, notifications, business attitude

4.8
Verified Homeowner
Arlington, on Dec 23, 2019

Friendly a knowledgeable staff

4.9
Verified Homeowner
Arlington, on Nov 21, 2019

Nice people

4.4
Verified Homeowner
Arlington, on Nov 11, 2019

Virtually no problems and if there were they were dealt with promptly.

4.8
Verified Homeowner
Arlington, on Nov 05, 2019

The purchase of my house is byfar the best experience. [removed] was simply the best. She made the process veryeasy

4.5
Verified Homeowner
Arlington, on Sep 23, 2019

When there was a problem/challenge that needed to be addressed, they did so quickly and professionally.

3.3
Verified Homeowner