Top Homebuilder Ratings & Reviews

CB JENI Homes

Vista Del Lago

100 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.1

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lewisville, on Jul 02, 2021

Site manager provides excellent customer service.

4.3
Verified Homeowner
Lewisville, TX, on Jul 07, 2021

Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.

5.0
Verified Homeowner
Lewisville, on Jul 28, 2021

Anything that is brought to the team has been addressed.

5.0
Verified Homeowner
Lewisville, on Apr 20, 2021

The quick response to requests is great!

5.0
Verified Homeowner
Lewisville, on Jun 01, 2021

A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.

4.7
Verified Homeowner
Lewisville, TX, on Jun 23, 2021

The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.

4.9
Verified Homeowner
Lewisville, on Mar 29, 2021

Overall easy to submit warranty request and quick response back.

5.0
Verified Homeowner
Lewisville, on May 02, 2021

Many issues related to workmanship.

3.4
Verified Homeowner
Lewisville, TX, on Jun 12, 2021

My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.

4.8
Verified Homeowner
Lewisville, on Jan 01, 2021

There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.

4.5
Verified Homeowner
Lewisville, on Mar 30, 2021

all is great

4.4
Verified Homeowner
Lewisville, TX, on May 29, 2021

Engagement and Support from the sales team and staff

4.9
Verified Homeowner
Lewisville, on Dec 27, 2020

Excellent

4.9
Verified Homeowner
Lewisville, on Feb 08, 2021

I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.

3.0
Verified Homeowner
Lewisville, TX, on May 23, 2021

Everything good

4.9
Verified Homeowner
Lewisville, on Nov 01, 2020

The partnership with [name removed]. It would be nice if they had an option for a different lender.

4.1
Verified Homeowner
Lewisville, on Dec 18, 2020

the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.

4.5
Verified Homeowner
Lewisville, TX, on Apr 09, 2021

BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.

4.9
Verified Homeowner
Lewisville, on Dec 01, 2020

[Translated from KO] I haven't used it yet

4.2
Verified Homeowner
Lewisville, TX, on Mar 21, 2021

Wire transfer requirement

5.0
Verified Homeowner
Lewisville, on Dec 01, 2020

[name removed], the maintenance manager of our community is good. It takes too long to get things done.

4.3
Verified Homeowner
Lewisville, TX, on Jan 17, 2021

Every thing was as expected, thank you.

5.0
Verified Homeowner
Lewisville, on Oct 29, 2020

very responsive to any issue I have

4.6
Verified Homeowner
Lewisville, TX, on Jan 05, 2021

Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.

4.6
Verified Homeowner
Lewisville, on Aug 13, 2020

Awesome !

5.0
Verified Homeowner
Lewisville, TX, on Dec 04, 2020

Nothing. it was smooth

4.9
Verified Homeowner
Lewisville, on Jun 02, 2020

On top of it with responses and listening to feedback.

4.9
Verified Homeowner
Lewisville, TX, on Nov 27, 2020

Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks

4.8
Verified Homeowner
Lewisville, TX, on Nov 20, 2020

I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !

5.0
Verified Homeowner
Lewisville, TX, on Oct 04, 2020

It went well. It was a good process.

4.8
Verified Homeowner
Lewisville, TX, on Aug 23, 2020

[name removed] and [name removed] are true gentlemen who are men of their words. From the weekly calls up to the daily checks on status requests, they are wonderful employees who care about the community and the home buyers. Thry are always professional and go beyond my expectations. They truly care about my happiness. BEN and [name removed] always respond promptly to any requests. I never have to wait no more than a few minutes for a reply. As i stated, they made my home buying experience amazing. They should teach a class on how to treat customers. Thank you

4.9
Verified Homeowner
Lewisville, TX, on Aug 18, 2020

I'm very satisfied..ever run smoothly...ben russel helped us a lot. The green brick team also and the builder steve ..

5.0
Verified Homeowner
Lewisville, TX, on Aug 01, 2020

good construction, and finishes

4.8
Verified Homeowner
Lewisville, TX, on Aug 01, 2020

My sales manager ([name removed]) and the Construction lead ([name removed]) were phenomenal!! Two of the hardest working people that I've ever met and both were super helpful throughout my home purchase & construction process. I couldn't have asked for a better team to work with and a big "THANK YOU" to [name removed] & [name removed] for a stress-free purchase experience!!

4.8
Verified Homeowner
Lewisville, TX, on Jul 31, 2020

[name removed] and [name removed] were pleasant to work with.

3.1
Verified Homeowner
Lewisville, TX, on Jun 30, 2020

Pretty smooth process even with Covid 19

4.9
Verified Homeowner
Lewisville, TX, on May 08, 2020

[name removed] is a very professional and best sales manager who you can trust to make home purchase decision like me during this economic impact by COVID-19. He did really care about the client and alway try best to answer or help with any concerns . I am glade that i had [name removed] as the sales rep in this community and help me to make my first home purchase.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lewisville, TX, on Jul 07, 2021

Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.

5.0
Verified Homeowner
Lewisville, TX, on Jun 23, 2021

The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.

4.9
Verified Homeowner
Lewisville, TX, on Jun 12, 2021

My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.

4.8
Verified Homeowner
Lewisville, TX, on May 29, 2021

Engagement and Support from the sales team and staff

4.9
Verified Homeowner
Lewisville, TX, on May 23, 2021

Everything good

4.9
Verified Homeowner
Lewisville, TX, on Apr 09, 2021

BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.

4.9
Verified Homeowner
Lewisville, TX, on Mar 21, 2021

Wire transfer requirement

5.0
Verified Homeowner
Lewisville, TX, on Jan 17, 2021

Every thing was as expected, thank you.

5.0
Verified Homeowner
Lewisville, TX, on Jan 05, 2021

Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.

4.6
Verified Homeowner
Lewisville, TX, on Dec 04, 2020

Nothing. it was smooth

4.9
Verified Homeowner
Lewisville, TX, on Nov 27, 2020

Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks

4.8
Verified Homeowner
Lewisville, TX, on Nov 20, 2020

I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !

5.0
Verified Homeowner
Lewisville, TX, on Oct 04, 2020

It went well. It was a good process.

4.8
Verified Homeowner
Lewisville, TX, on Aug 23, 2020

[name removed] and [name removed] are true gentlemen who are men of their words. From the weekly calls up to the daily checks on status requests, they are wonderful employees who care about the community and the home buyers. Thry are always professional and go beyond my expectations. They truly care about my happiness. BEN and [name removed] always respond promptly to any requests. I never have to wait no more than a few minutes for a reply. As i stated, they made my home buying experience amazing. They should teach a class on how to treat customers. Thank you

4.9
Verified Homeowner
Lewisville, TX, on Aug 18, 2020

I'm very satisfied..ever run smoothly...ben russel helped us a lot. The green brick team also and the builder steve ..

5.0
Verified Homeowner
Lewisville, TX, on Aug 01, 2020

good construction, and finishes

4.8
Verified Homeowner
Lewisville, TX, on Aug 01, 2020

My sales manager ([name removed]) and the Construction lead ([name removed]) were phenomenal!! Two of the hardest working people that I've ever met and both were super helpful throughout my home purchase & construction process. I couldn't have asked for a better team to work with and a big "THANK YOU" to [name removed] & [name removed] for a stress-free purchase experience!!

4.8
Verified Homeowner
Lewisville, TX, on Jul 31, 2020

[name removed] and [name removed] were pleasant to work with.

3.1
Verified Homeowner
Lewisville, TX, on Jun 30, 2020

Pretty smooth process even with Covid 19

4.9
Verified Homeowner
Lewisville, TX, on May 08, 2020

[name removed] is a very professional and best sales manager who you can trust to make home purchase decision like me during this economic impact by COVID-19. He did really care about the client and alway try best to answer or help with any concerns . I am glade that i had [name removed] as the sales rep in this community and help me to make my first home purchase.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lewisville, on Jul 28, 2021

Anything that is brought to the team has been addressed.

5.0
Verified Homeowner
Lewisville, on Apr 20, 2021

The quick response to requests is great!

5.0
Verified Homeowner
Lewisville, on Mar 29, 2021

Overall easy to submit warranty request and quick response back.

5.0
Verified Homeowner
Lewisville, on Jan 01, 2021

There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.

4.5
Verified Homeowner
Lewisville, on Dec 27, 2020

Excellent

4.9
Verified Homeowner
Lewisville, on Dec 18, 2020

the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.

4.5
Verified Homeowner
Lewisville, on Dec 01, 2020

[Translated from KO] I haven't used it yet

4.2
Verified Homeowner
Lewisville, on Dec 01, 2020

[name removed], the maintenance manager of our community is good. It takes too long to get things done.

4.3
Verified Homeowner
Lewisville, on Oct 29, 2020

very responsive to any issue I have

4.6
Verified Homeowner
Lewisville, on Aug 13, 2020

Awesome !

5.0
Verified Homeowner
Lewisville, on Jun 02, 2020

On top of it with responses and listening to feedback.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lewisville, on Jul 02, 2021

Site manager provides excellent customer service.

4.3
Verified Homeowner
Lewisville, on Jun 01, 2021

A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.

4.7
Verified Homeowner
Lewisville, on May 02, 2021

Many issues related to workmanship.

3.4
Verified Homeowner
Lewisville, on Mar 30, 2021

all is great

4.4
Verified Homeowner
Lewisville, on Feb 08, 2021

I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.

3.0
Verified Homeowner
Lewisville, on Nov 01, 2020

The partnership with [name removed]. It would be nice if they had an option for a different lender.

4.1
Verified Homeowner