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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lewisville, TX, on Nov 03, 2021
[name removed] was such a help in showing me around in the Lewisville complex in answering any questions or concerns. I never felt any pressure to purchase and he was not pressuring me in any way to make a decision and wanted to make sure I would be comfortable and happy with my choice. Obviously [name removed] was as congenial as could be in demonstrating the ins and outs of the apartment once I purchased. He was always available and willing to go over any of my questions and convenient when I did have a question or concern.
Lewisville, on Jul 02, 2021
Site manager provides excellent customer service.
Lewisville, TX, on Oct 28, 2021
Overall, I am satisfied with the purchase experience. I valued the professionalism and competence of the Community Sales Manager, [name removed]. Mr. [name removed]’s dedication to customer service and customer satisfaction is unsurpassed! In addition, I thought the administrative contractual process was user friendly, and completed with ease. However, I would opine the design selection process could use some improvements, along with minor areas of construction within, and around the home.
Lewisville, on Nov 30, 2021
I have a repair hole in my garage ceiling I have been trying to get repaired. No response for several months.
Lewisville, on Jun 01, 2021
A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.
Lewisville, on Sep 28, 2021
Disappointed in the HOA as the area is very unkept, dead plants not being replaced and even being planted. Standing water issues, flower beds in common area need attention, overwatering creating unhealthy turf. Leaning street signs and home owners not picking up after pets. Was told "there is no budget" by HOA rep to put towards the upkeep for beautification.
Lewisville, TX, on Oct 26, 2021
Great communication - responded when we had questions
Lewisville, on Jul 28, 2021
Anything that is brought to the team has been addressed.
Lewisville, TX, on Oct 25, 2021
The customer service provided by the community sales manager ([name removed]) and the builder ([name removed]) was really outstanding. Right from the contract through the move-in process, they were on top of ensuring that our house is delivered with utmost care and quality. We haven't come across such a wonderful service especially in the construction business (no kidding). Kudos to CB [name removed] for having such a wonderful staff.
Lewisville, TX, on Oct 15, 2021
We liked the entire process right from entering the contract through closing. Each and every step was carefully and diligently executed, there by enabling awesome experience. The quality of product and service was outstanding.
Lewisville, on Feb 08, 2021
I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.
Lewisville, on Mar 29, 2021
Overall easy to submit warranty request and quick response back.
Lewisville, TX, on Aug 03, 2021
I like the friendly service. [name removed] and [name removed] explained the process well and made home buying experience ery good.
Lewisville, on Nov 01, 2020
The partnership with [name removed]. It would be nice if they had an option for a different lender.
Lewisville, on Jan 01, 2021
There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.
Lewisville, TX, on Jul 30, 2021
The experience of buying the house was very good. We were informed of progress and when a delay might occur. [name removed] was great to work with and enjoyed [name removed] when we progressed to that level of the process. Some of the basic options were less that practical. Chrome fixtures with brushed nickel door knobs.The paint is very low grade as anything will leave a mark. The customization process was a little demanding, limited and expensive. I did not see much credit for items being replace with an upgraded product.
Lewisville, TX, on Jul 30, 2021
My son and daughter in law strongly recommended the CB Jeni townhome and we purchased. Now we are very satisfied with our new home. We love it.
Lewisville, on Dec 18, 2020
the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.
Lewisville, TX, on Jul 07, 2021
Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.
Lewisville, on Dec 01, 2020
[name removed], the maintenance manager of our community is good. It takes too long to get things done.
Lewisville, TX, on Jun 23, 2021
The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.
Lewisville, TX, on Jun 12, 2021
My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.
Lewisville, TX, on May 29, 2021
Engagement and Support from the sales team and staff
Lewisville, on Jun 02, 2020
On top of it with responses and listening to feedback.
Lewisville, TX, on Apr 09, 2021
BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.
Lewisville, TX, on Jan 05, 2021
Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.
Lewisville, TX, on Nov 27, 2020
Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks
Lewisville, TX, on Nov 20, 2020
I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, TX, on Nov 03, 2021
[name removed] was such a help in showing me around in the Lewisville complex in answering any questions or concerns. I never felt any pressure to purchase and he was not pressuring me in any way to make a decision and wanted to make sure I would be comfortable and happy with my choice. Obviously [name removed] was as congenial as could be in demonstrating the ins and outs of the apartment once I purchased. He was always available and willing to go over any of my questions and convenient when I did have a question or concern.
Lewisville, TX, on Oct 28, 2021
Overall, I am satisfied with the purchase experience. I valued the professionalism and competence of the Community Sales Manager, [name removed]. Mr. [name removed]’s dedication to customer service and customer satisfaction is unsurpassed! In addition, I thought the administrative contractual process was user friendly, and completed with ease. However, I would opine the design selection process could use some improvements, along with minor areas of construction within, and around the home.
Lewisville, TX, on Oct 26, 2021
Great communication - responded when we had questions
Lewisville, TX, on Oct 25, 2021
The customer service provided by the community sales manager ([name removed]) and the builder ([name removed]) was really outstanding. Right from the contract through the move-in process, they were on top of ensuring that our house is delivered with utmost care and quality. We haven't come across such a wonderful service especially in the construction business (no kidding). Kudos to CB [name removed] for having such a wonderful staff.
Lewisville, TX, on Oct 15, 2021
We liked the entire process right from entering the contract through closing. Each and every step was carefully and diligently executed, there by enabling awesome experience. The quality of product and service was outstanding.
Lewisville, TX, on Aug 03, 2021
I like the friendly service. [name removed] and [name removed] explained the process well and made home buying experience ery good.
Lewisville, TX, on Jul 30, 2021
The experience of buying the house was very good. We were informed of progress and when a delay might occur. [name removed] was great to work with and enjoyed [name removed] when we progressed to that level of the process. Some of the basic options were less that practical. Chrome fixtures with brushed nickel door knobs.The paint is very low grade as anything will leave a mark. The customization process was a little demanding, limited and expensive. I did not see much credit for items being replace with an upgraded product.
Lewisville, TX, on Jul 30, 2021
My son and daughter in law strongly recommended the CB Jeni townhome and we purchased. Now we are very satisfied with our new home. We love it.
Lewisville, TX, on Jul 07, 2021
Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.
Lewisville, TX, on Jun 23, 2021
The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.
Lewisville, TX, on Jun 12, 2021
My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.
Lewisville, TX, on May 29, 2021
Engagement and Support from the sales team and staff
Lewisville, TX, on Apr 09, 2021
BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.
Lewisville, TX, on Jan 05, 2021
Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.
Lewisville, TX, on Nov 27, 2020
Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks
Lewisville, TX, on Nov 20, 2020
I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, on Nov 30, 2021
I have a repair hole in my garage ceiling I have been trying to get repaired. No response for several months.
Lewisville, on Sep 28, 2021
Disappointed in the HOA as the area is very unkept, dead plants not being replaced and even being planted. Standing water issues, flower beds in common area need attention, overwatering creating unhealthy turf. Leaning street signs and home owners not picking up after pets. Was told "there is no budget" by HOA rep to put towards the upkeep for beautification.
Lewisville, on Jul 28, 2021
Anything that is brought to the team has been addressed.
Lewisville, on Mar 29, 2021
Overall easy to submit warranty request and quick response back.
Lewisville, on Jan 01, 2021
There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.
Lewisville, on Dec 18, 2020
the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.
Lewisville, on Dec 01, 2020
[name removed], the maintenance manager of our community is good. It takes too long to get things done.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, on Jul 02, 2021
Site manager provides excellent customer service.
Lewisville, on Jun 01, 2021
A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.
Lewisville, on Feb 08, 2021
I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.