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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Lewisville, on Jul 02, 2021
Site manager provides excellent customer service.
Lewisville, TX, on Aug 03, 2021
I like the friendly service. [name removed] and [name removed] explained the process well and made home buying experience ery good.
Lewisville, on Sep 28, 2021
Disappointed in the HOA as the area is very unkept, dead plants not being replaced and even being planted. Standing water issues, flower beds in common area need attention, overwatering creating unhealthy turf. Leaning street signs and home owners not picking up after pets. Was told "there is no budget" by HOA rep to put towards the upkeep for beautification.
Lewisville, on Jun 01, 2021
A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.
Lewisville, on Jul 28, 2021
Anything that is brought to the team has been addressed.
Lewisville, TX, on Jul 30, 2021
The experience of buying the house was very good. We were informed of progress and when a delay might occur. [name removed] was great to work with and enjoyed [name removed] when we progressed to that level of the process. Some of the basic options were less that practical. Chrome fixtures with brushed nickel door knobs.The paint is very low grade as anything will leave a mark. The customization process was a little demanding, limited and expensive. I did not see much credit for items being replace with an upgraded product.
Lewisville, TX, on Jul 30, 2021
My son and daughter in law strongly recommended the CB Jeni townhome and we purchased. Now we are very satisfied with our new home. We love it.
Lewisville, on Mar 29, 2021
Overall easy to submit warranty request and quick response back.
Lewisville, TX, on Jul 07, 2021
Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.
Lewisville, on Jan 01, 2021
There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.
Lewisville, on Feb 08, 2021
I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.
Lewisville, TX, on Jun 23, 2021
The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.
Lewisville, on Nov 01, 2020
The partnership with [name removed]. It would be nice if they had an option for a different lender.
Lewisville, TX, on Jun 12, 2021
My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.
Lewisville, on Dec 18, 2020
the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.
Lewisville, TX, on May 29, 2021
Engagement and Support from the sales team and staff
Lewisville, on Dec 01, 2020
[name removed], the maintenance manager of our community is good. It takes too long to get things done.
Lewisville, TX, on Apr 09, 2021
BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.
Lewisville, on Jun 02, 2020
On top of it with responses and listening to feedback.
Lewisville, TX, on Jan 05, 2021
Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.
Lewisville, TX, on Nov 27, 2020
Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks
Lewisville, TX, on Nov 20, 2020
I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !
Lewisville, TX, on Aug 23, 2020
[name removed] and [name removed] are true gentlemen who are men of their words. From the weekly calls up to the daily checks on status requests, they are wonderful employees who care about the community and the home buyers. Thry are always professional and go beyond my expectations. They truly care about my happiness. BEN and [name removed] always respond promptly to any requests. I never have to wait no more than a few minutes for a reply. As i stated, they made my home buying experience amazing. They should teach a class on how to treat customers. Thank you
Lewisville, TX, on Aug 18, 2020
I'm very satisfied..ever run smoothly...ben russel helped us a lot. The green brick team also and the builder steve ..
Lewisville, TX, on Aug 01, 2020
My sales manager ([name removed]) and the Construction lead ([name removed]) were phenomenal!! Two of the hardest working people that I've ever met and both were super helpful throughout my home purchase & construction process. I couldn't have asked for a better team to work with and a big "THANK YOU" to [name removed] & [name removed] for a stress-free purchase experience!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, TX, on Aug 03, 2021
I like the friendly service. [name removed] and [name removed] explained the process well and made home buying experience ery good.
Lewisville, TX, on Jul 30, 2021
The experience of buying the house was very good. We were informed of progress and when a delay might occur. [name removed] was great to work with and enjoyed [name removed] when we progressed to that level of the process. Some of the basic options were less that practical. Chrome fixtures with brushed nickel door knobs.The paint is very low grade as anything will leave a mark. The customization process was a little demanding, limited and expensive. I did not see much credit for items being replace with an upgraded product.
Lewisville, TX, on Jul 30, 2021
My son and daughter in law strongly recommended the CB Jeni townhome and we purchased. Now we are very satisfied with our new home. We love it.
Lewisville, TX, on Jul 07, 2021
Disliked charged for delay days after closing date. Otherwise very satisfied with the overall experience.
Lewisville, TX, on Jun 23, 2021
The completion date was later than what we anticipated and the closing date was to be moved just 1 week before. Also, the neighbor unit construction affected completion of outside gravel & sod.
Lewisville, TX, on Jun 12, 2021
My purchase experience was great. [name removed] was very helpful with the full process. As a first time home buyer, [name removed] was available to walk me through the full process (multiple times), and answer all my questions and concerns. I would defiantly recommend [name removed] to my friends.
Lewisville, TX, on May 29, 2021
Engagement and Support from the sales team and staff
Lewisville, TX, on Apr 09, 2021
BEN WAS VERY COMMUNICATIVE THROUGHOUT THE PROCESS, [name removed] WAS A PLEASURE TO WORK WITH AS WELL.
Lewisville, TX, on Jan 05, 2021
Some of the paperwork and requirements were not clear and the process required too many emails. Would have been easier to set up a time and get all paperwork on a video call.
Lewisville, TX, on Nov 27, 2020
Excellent customer service. However I had to make several requests and continuously follow up to ensure finishes were acceptable. Kitchen cabinets are ok not great. Office staff ensures to follow up and provide support and I truly appreciated it. Thanks
Lewisville, TX, on Nov 20, 2020
I ENJOYED my entire purchase experience from start to end. The entire CB Jeni team to include [name removed], [name removed], and [name removed] the builder did a great job of providing outstanding customer service. [name removed] was very professional was a great communicator and did a great job of keeping me informed through the entire home buying process as well as keeping me updated at each stage of the home build by [name removed] the builder whom may I also add did a great job in presenting a ready to move in home. Overall, there was nothing to dislike about the purchase experience as the process moved fluidly and seamlessly. As a first time home buyer the CB Jeni team at [name removed] [name removed] [name removed] did a fantastic job of getting me through the home buying process. I would definitely recommend friends and family to CB Jeni Lifestyle Homes! !
Lewisville, TX, on Aug 23, 2020
[name removed] and [name removed] are true gentlemen who are men of their words. From the weekly calls up to the daily checks on status requests, they are wonderful employees who care about the community and the home buyers. Thry are always professional and go beyond my expectations. They truly care about my happiness. BEN and [name removed] always respond promptly to any requests. I never have to wait no more than a few minutes for a reply. As i stated, they made my home buying experience amazing. They should teach a class on how to treat customers. Thank you
Lewisville, TX, on Aug 18, 2020
I'm very satisfied..ever run smoothly...ben russel helped us a lot. The green brick team also and the builder steve ..
Lewisville, TX, on Aug 01, 2020
My sales manager ([name removed]) and the Construction lead ([name removed]) were phenomenal!! Two of the hardest working people that I've ever met and both were super helpful throughout my home purchase & construction process. I couldn't have asked for a better team to work with and a big "THANK YOU" to [name removed] & [name removed] for a stress-free purchase experience!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, on Sep 28, 2021
Disappointed in the HOA as the area is very unkept, dead plants not being replaced and even being planted. Standing water issues, flower beds in common area need attention, overwatering creating unhealthy turf. Leaning street signs and home owners not picking up after pets. Was told "there is no budget" by HOA rep to put towards the upkeep for beautification.
Lewisville, on Jul 28, 2021
Anything that is brought to the team has been addressed.
Lewisville, on Mar 29, 2021
Overall easy to submit warranty request and quick response back.
Lewisville, on Jan 01, 2021
There is no delay on warranty work. Customer care is great with sales office. However, the HOA president has poor communication skills.
Lewisville, on Dec 18, 2020
the paint on the internal walls is not washable, the garage door needs to be improved the quality, the water takes a long time to heat up.
Lewisville, on Dec 01, 2020
[name removed], the maintenance manager of our community is good. It takes too long to get things done.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lewisville, on Jul 02, 2021
Site manager provides excellent customer service.
Lewisville, on Jun 01, 2021
A very peaceful & friendly community with timely help received from the sales rep or the CB JENI warranty team when required. Am very much happy with my home finishes by CB JENI and haven't faced any major issues despite the cold winter issues this year.
Lewisville, on Feb 08, 2021
I have had too many things fixed since the purchase. I just had an inspection done before my one year warranty/purchase is up and I still have things that need repair.