Homebuilder Ratings & Reviews

Century Communities

CCS Southern California

382 Homeowner Reviews
Mar 2025 - Sep 2026

Century Communities

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

CCS Southern California Communities Map

 

Community Satisfaction Ratings

  • Brookhaven

    4.9

    CCS Southern California - 49 Homeowner Reviews

  • Emberwood

    4.8

    CCS Southern California - 39 Homeowner Reviews

  • Gateway Townhomes

    4.9

    CCS Southern California - 33 Homeowner Reviews

  • Heritage at the Preserve

    4.8

    CCS Southern California - 32 Homeowner Reviews

  • Highland Park

    4.9

    CCS Southern California - 24 Homeowner Reviews

  • Ivory

    4.7

    CCS Southern California - 47 Homeowner Reviews

  • Mountain Bridge North

    4.7

    CCS Southern California - 11 Homeowner Reviews

  • Mountain Bridge South

    4.7

    CCS Southern California - 15 Homeowner Reviews

  • Rose Glen

    4.7

    CCS Southern California - 27 Homeowner Reviews

  • Rustic Meadows

    4.9

    CCS Southern California - 29 Homeowner Reviews

  • Sagecrest MR

    4.9

    CCS Southern California - 31 Homeowner Reviews

  • Sterling

    4.6

    CCS Southern California - 19 Homeowner Reviews

  • The Village

    4.7

    CCS Southern California - 26 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Request More Info
  Go to Builder Reviews page

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From CCS Southern California
Purchase Experience Testimonials from Real Homebuyers

Riverside, CA, on Sep 08, 2026

starting our first “bad experience “ with our first loan officer name [name removed] from Inspire Home loan she was not communicating and whenever we call or text her for any clarification we never get a reply, sending us emails late at night for documents needs to be done urgently. We were expected to close our [name removed] Aug28 but it was closed on the 31st and we got stressed because we already moved out from our old pace then and we don’t have to stay If they can’t turn us the keys the next day. On our first day September 1, they gave us a code on the main door that works on the first time but didn’t work the second time we need to use it. We got locked out from the house and found out that the keys they issued us were not working either. And they cant even help us until the next day. I even called the emergency no. From Century Communities asking If we can gaet assistance, I believe my call was recorded you can check. From phone no. 714-270-9858, [name removed]. As we are moving our things in the house my daughter got pinched and it was bleeding so bad the next day my 5 yr old son got pinched too and bleeded too, i have photos to show. The dryer vent hose is dent and needs to be replaced but no updates yet. When we are checking the community the sales person [name removed] said there were a lot of ectra parking space that were scattered, but it was all occupied by other homeowners with extra cars and we can’t even park on the side or on the street either all fire lanes. we expected more parking spaces for guests or even for extra cars since its a 3bedrooms unit, but there were not. My husband & I were very disappointed. And we can’t recommend it. We actually have 2 families moving in to Riverside from Toronto Canada to stay for good and looking for a new house to purchase but ending up not giving a recommendation with this bad experience.not a good experience for a first time home buyers like ius. :(

1.7
Verified Homeowner
Jurupa Valley, CA, on Aug 30, 2026

I was very pleased with your team. [name removed], [name removed], [name removed] and [name removed] were extremely helpful and professional

5.0
Verified Homeowner
Jurupa Valley, CA, on Aug 30, 2026

Parking is the biggest issue, but at least I was able to get a good home loan interest rate.

5.0
Verified Homeowner
Jurupa Valley, CA, on Aug 25, 2026

What we liked about the process was everyone was extremely helpful, communicative, and responsive throughout the entire process, from contract through move-in. We also really appreciated how warm and welcoming everyone was, it made the entire experience feel smooth, comfortable, and positive.

4.9
Verified Homeowner
Murrieta, CA, on Aug 20, 2026

They told me houses wouldn’t be built to block my view nor so close. They are finishing up and the other buildings are literally on top of me, there’s no view but the other building. On top of that, I said multiple times that I was apprehensive about moving to a connected house due to noise. They brought in the housing super and he reassured me that there were 2 layers of drywall that would prohibit noise. I can hear the neighbors as if they were in the house with me. I’ve had to check numerous times to see if someone was actually in the house.

4.4
Verified Homeowner
Riverside, CA, on Aug 12, 2026

Sales representative was friendly and kept us informed. Quality is decent. coordination with lender was smooth.

4.5
Verified Homeowner
Chino, CA, on Aug 12, 2026

Our sales representative has been working very hard to help us resolve all the issues. Whenever we have a question or concern, they respond very quickly and are always willing to help.

5.0
Verified Homeowner
Murrieta, CA, on Aug 09, 2026

didn't dislike anything. Transaction was very smooth.

5.0
Verified Homeowner
El Monte, CA, on Aug 07, 2026

[Translated from ZH-T] If I have any questions or discover any problems, I can quickly get answers and assistance by contacting the relevant person in customer service. From entering the escrow process to receiving the keys, the work is very efficient.

5.0
Verified Homeowner
Murrieta, CA, on Aug 07, 2026

How kind and attentive [name removed] and [name removed] were.

5.0
Verified Homeowner
Jurupa Valley, CA, on Aug 06, 2026

The closing experience was disappointing. I was supposed to close in July. My close water was pust3d up 4cdats before July so that pushed my first payment to August 1 instead of September. There was no consideration for my financial situation seeing as though I paid rent for July. I also had no time to digest the closing docs and was pressured to sign and document within hours. That was when I found out about my payment. I had to arrange a notary appointment for 9:15pm the day I received the docs. If u didn't want this place do bad I would have backed out.

4.4
Verified Homeowner
El Monte, CA, on Jul 31, 2026

Everyone I've interacted from Brookhaven community were helpful and cordial especially [name removed] and [name removed].

5.0
Verified Homeowner
Riverside, CA, on Jul 30, 2026

We are very happy to buy house from Century, some items not working but the warranty and repair service is very nice and quick responded. Good job!

5.0
Verified Homeowner
Riverside, CA, on Jul 30, 2026

From Contract to move in was an easy smooth experience, [name removed] made us feel very welcome , addressed all our questions, went above and beyond for some issues, handled the negotiation with the builders really well. [name removed] from maintenance is easy to get a hold of and will address our needs accordingly. We love our home and we are glad to have made the choice . Thank you Century Communities!

4.8
Verified Homeowner
El Monte, CA, on Jul 28, 2026

Everything is good, especially the discounts.

5.0
Verified Homeowner
Riverside, CA, on Jul 25, 2026

Loved all the upgrades and quality of work in the home. Most people from sales , contractor , customer service and SunRun were easily approachable and contactable. Customer service has been amazing. I only saw the property during the day while people were at work. After taking ownership the parking situation was extremely tight in the garage area. There is not enough parking on premise. Police are strict also and giving tickets for parking in the red zones. People park in front of their garage. The streets are small so people many times have to back out all the way down the street. If a person uses the garage for storage or has a truck they have to park in front their of there garage . This is the street……. You get two cars that park like this near each other and many people have to back out all the way down the street to get out because they can’t turn around or have an exceptionally hard time getting out of their garage. I would not buy this property if I had known that form the start. Not happy with the confusion caused by telling the buyer that solar hook up was 4-8 weeks or more after I closed. This came from the sales dept at Emberwood the contractor, the Emberwood customer service rep and especially SunRun. I am thinking I had to get PTO( permission to operate and pull permits) ( so very confusing) This caused me multiple phone calls to the city,and a detailed email to who I thought could help with no response. This was made worse by a contact from SunRun who emailed and texted me about calling a “one stop shopping “ phone number with the city. Finally I called utilities company and they told me all I had to do was ask for hook up if service for the solar.

4.8
Verified Homeowner
Chino, CA, on Jul 21, 2026

i did not like that the financing person [name removed] tried to sell me a buy down option that she said would be paid or by the seller but really she meant that it would come out of the $70,000 incentive that i had other plans for. in addition, she was basically telling me if i pay $14,000 up front, then i wont have to pay it over the next 2 or 3 years. i thought she was an honest broker but felt like she was just trying to cheat me in the end.

4.6
Verified Homeowner
Riverside, CA, on Jun 29, 2026

From the very beginning of the home-buying process, [name removed] was incredibly helpful and professional. She took the time to show me the house, patiently answered all of my questions, and guided me through every step of the application process. Her support made what could have been a complicated experience feel much more straightforward and manageable. [name removed] from Inspire Loan was equally supportive throughout the financing process. He explained each step clearly, helped me navigate the loan requirements, and worked diligently to secure the necessary approvals. His responsiveness and guidance gave me confidence during an important part of the journey. [name removed] from the Maintenance team was outstanding as well. He was always available to answer any questions I had about the house, addressed all of the pending maintenance items promptly, and ensured that everything was taken care of before closing. His willingness to help and attention to detail were greatly appreciated. Overall, my experience throughout the entire process was very positive and satisfying. I appreciate the professionalism, responsiveness, and teamwork demonstrated by everyone involved, which made purchasing my home a smooth and pleasant experience.

5.0
Verified Homeowner
Riverside, CA, on Jun 28, 2026

Nothing

5.0
Verified Homeowner
Murrieta, CA, on Jun 26, 2026

[name removed]. She is just AMAZING. She is such a delight to interact with and she always looks fabulous! Her knowledge is great and she was always checking in with me to ensure I was informed and had no questions or issues. She did not pressure me at all which is a major discouragement from other representatives in other companies. She engaged with me in a way that told me, without using words, that she knows she represents a great company and the homes are high quality and that gave her an ability to radiate such a high level of confidence and it gave me even greater level of confidence that I was in a good place. I absolutely loved working with [name removed] and her team here at Rustic Meadows. The day she must go work elsewhere will be a bitter sweet one for me.

5.0
Verified Homeowner