Homebuilder Ratings & Reviews

Century Communities Reviews

11,897 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Chowchilla, CA, on Jun 03, 2023

I liked the problem solving support they offered. Century responded quick and acted fast when contacted about warranties on certain parts of the home.

5.0
Verified Homeowner
Buda, TX, on Jun 03, 2023

All of the options were not presented to us.

4.3
Verified Homeowner
Fulshear, TX, on Jun 03, 2023

[Translated from ES] Since I have contact with Mrs. [name removed] everything has changed favorably, she is very polite, pleasant and attentive! [name removed] thank you for your support

5.0
Verified Homeowner
St Hedwig, TX, on Jun 03, 2023

I like that the homes were reasonably priced, and that the work that needed to be done was accomplished before move in. What I did not like was that it happened late in the 9th inning and delayed our final walkthru appointment to closing day which added stress to an already stressful process. Our 3rd party inspector findings were all taken care of however we just hoped to have a smoother final walk thru. The builder and area manager were nice, and were probably just as stressed as we were. We were glad that they listened to our concerns though and did thier best to accomadate. We did notice after we moved in do to having to quickly step through the final walk through we missed a few items (.i.e. hot water was fixed in tub, but shower cold water was not connected by the plumber and our front door aluminum plate was dented. Also there was a light cover missing in the bathroom that was missing due to builder doing touch ups that we are still waiting to receive. The master bathroom LED light is very bright and the covers definitely soften the light. We reached out to the builder to remind him, however he stated he no longer works for the company so we are unsure if we will get a replacement one since he had said he left it in his truck. We just want what we have worked so hard to be in tact, so that we can share a good experience with our family and all who come to visit through our doors. We are grateful and thankful that the issues we have are minor, and so far everyone that we have worked with, with exception of parkway title has been helpful.

4.7
Verified Homeowner
Port Orchard, WA, on Jun 03, 2023

We had a great experience from the initial contract through moving in, Century Communities has been responsive during the warranty period. Our only disappointment is that the sidewalk strip with the tree and ground covering was damaged during construction and hasn't been repaired. We believe this is the developers responsibility, have complained, with no response.

5.0
Verified Homeowner
Dallas, GA, on Jun 02, 2023

The purchase process was smooth.

4.6
Verified Homeowner
San Antonio, TX, on Jun 01, 2023

They way the sales representative treated us.

5.0
Verified Homeowner
Casa Grande, AZ, on Jun 01, 2023

Move in date was change , the house has still some details not finished , and builder has not fix them yet

3.7
Verified Homeowner
Las Vegas, NV, on Jun 01, 2023

Strongly dislike their quality of work when building the house, their customer service when going through the warranty process, and their timeline to fix warranty work. I have items that have not been fixed that were submitted over a year ago during my final walkthrough. I've had to file complaints to the BBB just to get the attention of the Warranty Department. This has been a community-wide problem that has elevated us to seek class-action lawsuits against the company.

1.4
Verified Homeowner
Tucker, GA, on Jun 01, 2023

Everything was excellent, I am very pleasantly surprised. The sales team [name removed] and Tyrome were always responsive. The builder [name removed] was outstanding, very accommodating and a pleasure to work with. I literally have no complaints.

5.0
Verified Homeowner
Yucaipa, CA, on Jun 01, 2023

Like: Closing was fast Dislike: loan officers said they didn't need anything until 48hours till closing then asked for many things

4.7
Verified Homeowner
Mint Hill, NC, on Jun 01, 2023

Liked - Prompt responsiveness; everyone we interacted with was friendly and helped make process easy Disliked - construction workers using our utilities post move-in. Utilities were in our name, We had to take extra measures, padlocked exterior outlets and bagged and tapped spouts.

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 01, 2023

We really enjoyed our builder [name removed]! He was knowledgeable, communicative, and made the process super smooth. He checked in with us not only throughout the build, but even several times after. We’d build 10 more houses with him if we could! 10/10 experience building our house and we owe that to him!

5.0
Verified Homeowner
Fremont, CA, on Jun 01, 2023

None

5.0
Verified Homeowner
Surprise, AZ, on Jun 01, 2023

Landscaping plants are dead.

4.8
Verified Homeowner
Jarrell, TX, on May 31, 2023

[name removed] was amazing. Super informative and helpful! He’s obviously passionate about customer service and his job.

5.0
Verified Homeowner
Charlotte, NC, on May 31, 2023

Yard needs fixing

5.0
Verified Homeowner
Yelm, WA, on May 31, 2023

Everything went smooth and also got updates on the house build every week

5.0
Verified Homeowner
Fairfield, CA, on May 30, 2023

The people along the journey ([name removed], [name removed] and [name removed]) are all such a pleasure to work with. We couldn’t have asked for more helpful people.

5.0
Verified Homeowner
Merced, CA, on May 30, 2023

The walls were all painted with a matte finish, so it was basically chalkboard walls that looked dingy and dirty when anything touched the walls. The texture came off so easily if something bumped the wall or if I tried to gently clean the wall.

4.5
Verified Homeowner

Builder Profile

Century Communities logo

Top 10 U.S. Homebuilder and in 2017 was ranked 26th among the Fortune 100 Fastest-Growing Companies.

At Century Communities, we know it takes hammers and nails to build a house but it also takes passion, vision, integrity and quality to create YOUR home. Everything we do, from selecting locations, designing the architecture and integrating everyday efficiencies into our homes, reflects our deepest consideration and respect for our customers. Century Communities does more than build beautiful homes. We work side by side with people each and every day to help them achieve their goals and fulfill their dreams.

Our homes are where memories are made, families are raised and stories unfold. Our mission is to create thriving, enduring neighborhoods by building new homes with lasting livability. Visit one of our communities today and let us help you achieve your dream of finding the right home.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.