Homebuilder Ratings & Reviews

Century Communities Reviews

7,009 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

San Antonio, TX, on Oct 30, 2025

I loved everything and every experience I had with century homes. Especially [name removed] helping me with the process

5.0
Verified Homeowner
Seguin, TX, on Oct 30, 2025

Everything was done in a timely manner, all my questions were answered with quick response, overall great experience with the whole process.

5.0
Verified Homeowner
Magnolia, TX, on Oct 30, 2025

I really appreciated the friendly treatment and how easy it was to move forward through all the stages of the home purchase, right up to the closing.

4.9
Verified Homeowner
Eagle Mountain, UT, on Oct 30, 2025

They were very helpful and made the process super easy and stress free

5.0
Verified Homeowner
Sultan, WA, on Oct 30, 2025

[name removed] from day one has been amazing. We love working with her. She was best part of whole process, she answers questions and makes the process for buying lovely. [name removed] was also lovely we liked doing walk throughs with her she is very personable and friendly. . Our biggest complaints are quality of building materials used-we were down daily during build and there were split 2x4's used in the stud walls and not replaced when pointed out. Badly split ones that should never have gone in, hopefully we have no structure issues with those. Subfloor in kitchen had a large hole in it that was never repaired correctly so hoping we have no issues there either. Quality control needs to be handled and better maintained. Our key hand off was the worst experience we have ever had. We bought our first house from LGI and they were super subpar but their key hand off was nice and someone was there to do the final walk with us. We were shoved the keys from the angelick in the office. NO one was there to show us how the lights were set up for front light programming, or how to set up garage code or door code or to run us through anything we probably should have been told. We had to dig for manuals and figure it out ourselves, the house was FILTHY!!!! There was no final cleaning. All the cupboards and drawers had sawdust and debris, floors were covered in drywall mud, paint and dirt. We are still trying to get it all up. Bathrooms were still dirty floors not vacuumed. Very unprofessional and gross, you pay 600k for a brand new house you would expect that it be clean and ready for move in and key take over. It was not. We had thought once we were given keys there would have been one more walk through and to be able to ask more questions but nope. Shoved the keys and sent on our way. Garage was filled with leftover building materials and not swept out. The whole experience really sucked. Where is the customer service and satisfaction here? No keys for the mailboxes still. No one knows where mail is. ALSO a huge issue. Why is Century not getting on the Post office about this? We had to deal with STINKING outhouses on our property for almost a week before they got moved. It was like once the house was ours all customer service and care disappeared. We really had high expectations from this company after dealing with LGI but the ball was dropped majorly. If it wasn't for [name removed] and [name removed] this experience would be a complete zero! Also you allowed landscaping to plant half dead trees that are completely inappropriate for where they are planted. Little to know care that these tree will grow larger and roots will cause major issues. On top of that ALL the trees planted in the city strip are all dead. They got very little water all summer. They will have to be replaced.

2.5
Verified Homeowner
Dayton, TX, on Oct 29, 2025

[name removed], [name removed], [name removed] and the whole team were very easy to work with. There were a number of issues with the closing timeline from our end of things, due to delays in selling another home, and the team was very patient and flexible with us as we worked through things with them.

4.9
Verified Homeowner
Fernandina Beach, FL, on Oct 29, 2025

I really liked how everything was streamlined from beginning to end.

5.0
Verified Homeowner
Waller, TX, on Oct 29, 2025

The ease of the process

4.9
Verified Homeowner
Porter, TX, on Oct 28, 2025

It was a great experience. Anything that was an issue was taken care of. I am Enjoying the house. The tree that was planted in the back yard.looks like it may die.

4.5
Verified Homeowner
Alvin, TX, on Oct 28, 2025

[name removed] is responsive and easy to work with.

4.6
Verified Homeowner
Aurora, CO, on Oct 28, 2025

I really liked how easy the process was all the way through. [name removed] was very helpful with the process as well as [name removed] throughout the walk throughs and being there to answer and questions I had through text/call after wards

5.0
Verified Homeowner
San Antonio, TX, on Oct 28, 2025

Everyone was so helpful and personal

5.0
Verified Homeowner
Henderson, NV, on Oct 28, 2025

The team at Century went above and beyond to help me get into my house quickly. They not only delivered in 20 days start to close but my house was perfect on move in day. Can't thank everyone enough!

5.0
Verified Homeowner
Visalia, CA, on Oct 27, 2025

They always let me the know of the progress during building. [name removed] was truly first class through this whole process

4.9
Verified Homeowner
Dawsonville, GA, on Oct 27, 2025

Ease of purchase, timely communication

5.0
Verified Homeowner
Henderson, NV, on Oct 27, 2025

I disliked that the tub/showers were not the same as the model. We were looking forward to having a bench in the master shower.

5.0
Verified Homeowner
Commerce City, CO, on Oct 27, 2025

The follow up was not expedient at first but after the lender representative was changed things went smoothly.

4.6
Verified Homeowner
Clute, TX, on Oct 27, 2025

Very lengthy process

4.5
Verified Homeowner
Windsor, CO, on Oct 27, 2025

Everyone was great and responsive every step of the way.

5.0
Verified Homeowner
Poulsbo, WA, on Oct 26, 2025

No complaints with anybody. Every person involved went above and beyond. [name removed] and [name removed] are the people to have on sight and or available. Saved the front office a lot of time and money I bet.

4.9
Verified Homeowner

Builder Profile

Century Communities logo
info@centurycommunities.com

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.