Homebuilder Ratings & Reviews

Century Communities Reviews

7,251 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

North Las Vegas, NV, on Dec 18, 2025

What me and my wife liked most was how efficient and transparent the entire process was from contract through move-in. We were kept informed at every stage, and any questions we had were answered quickly. The process felt smooth and stress-free, and there wasn’t anything we disliked about the experience!

5.0
Verified Homeowner
Locust, NC, on Dec 18, 2025

The quality and workmanship leaves much to be desired. Issues were pointed out and never addressed. Basically, told that this is how its going to be. Issues not addressed: Solar glare from window next door, onto siding. Wanted a solar shade installed on the window next door to protect my siding. was told that the siding would not melt, but I only have a warranty for one year. Trim and walls were not the best, most of the issues should have been caught by the builder / site manager. The process for pre-inspection was awful. The site manager would not give us the tape rolls to mark issues. We had to wait on him to do it and then enter it into his computer. The process took so long, we forgot what we had found, by the time he was ready to put tape on it. When we asked why he would not let us do it ourselves, then he can do his documentation, he stated he was afraid we would use the wrong color tape for the wrong thing. Come on, there are only two colors blue and green, Paint - Blue, Repair - green, not too hard. Was told numerous times, the house would not be perfect. The yard is very bumpy. Contractors came back to do work while the yard was sloppy wet, on the new sod, causing it to be very bumpy with holes. They even moved the trees, causing more yard damage. The yard looks awful. Asked for the plumbing clean out to be cut level with yard so we can mow, they just put a big concrete ring around it. sits 5" out of the ground. It's not a hard fix. We love the layout of our new home, but worry about the quality and the limited warranty. Century Homes gave us a warranty sheet stating ten years or the minimum required by law. You mean to tell me you don't trust your work for ten years. The builder stated that the warranty is only good for 4-6 years. The closing was a nightmare, no one seemed to be on the same page. They thought we would have to close on another date due to paperwork issues caused by Century. Then when it was finally finished, they didn't have our keys. We had to wait for someone to bring the keys to the closing office. On closing day, all we received was the closing legal paperwork, no paperwork about our home. Do we need to register any warranties on the AC or other new items to get the full warranty? I have built many homes in my 52 years, and this was the worst experience yet. When we moved in, we found spots that were repaired and never repainted, loud HVAC that rattled so loud, it can be heard inside, leaking plumbing, cabinets that hit each other. Had to put rubber bumpers everywhere in the house to keep doors and cabinets from hitting walls, appliances or each other. Just seems like all the fine details were overlooked. After two days in the house we noticed that the Aux Heat was running constantly. The installer had the smart thermostat set, so the heat pump does not run below 50 degrees, so basically the house was only being heated by the heat strips. Once I adjusted the settings, the system did great. Sales [name removed] was very nice, Builder - Site Manager was not so friendly or pleasant. Plumber who came to fix leak was very nice. Emailed CEO about issues, no reply.

2.0
Verified Homeowner
Buda, TX, on Dec 17, 2025

I liked all the provided amenities. Personable staff. Only thing I didn’t care for was the confusion at the end but was resolved and did not impact the house.

5.0
Verified Homeowner
Georgetown, TX, on Dec 17, 2025

[Translated from ES] They always obtuse help, answers to my questions, made me feel satisfied with what I wanted and sure that this would be my home, my [name removed].

5.0
Verified Homeowner
Katy, TX, on Dec 16, 2025

I love the process because it went well, easy and smooth

4.8
Verified Homeowner
Brookshire, TX, on Dec 16, 2025

The availability of its agents and other workers and their knowledge. Thanks [name removed] and [name removed]

5.0
Verified Homeowner
Flowery Branch, GA, on Dec 16, 2025

The builder [name removed]

5.0
Verified Homeowner
Spring Hill, TN, on Dec 16, 2025

Everyone has been very helpful in ensuring that we have a great home, helpful in ensuring that we understand all necessary information about owning a home here, what’s available to us, and helping with any concerns since we have moved in!

5.0
Verified Homeowner
San Antonio, TX, on Dec 16, 2025

The attention that I received from [name removed] and [name removed] they’re always open to help

5.0
Verified Homeowner
Porter, TX, on Dec 14, 2025

I had been in the market for a new build home and originally gone with another builder besides century, it was a nightmare! I ended up walking away from that earnest and contract because my experience with century was just that much better! From [name removed] and [name removed] (my sales team), I never felt like I was a burden nor pushed to hurry up and buy! Working with the project manager, [name removed], was a dream! This team of people really want you in the right house for you! They want happy home buyers and everyone of them consistently went above and beyond to meet my schedule, answer my questions, and even assist me after closing! Shoot Costas even helped me bring some of my new furniture into my home when he was out in the neighborhood and saw me struggling!

5.0
Verified Homeowner
Lehi, UT, on Dec 14, 2025

The best part about the whole process was they made it a wonderful experience for us. They did not sell us a home they sold us the experience which was amazing.

5.0
Verified Homeowner
Waller, TX, on Dec 14, 2025

Speed and efficiency

5.0
Verified Homeowner
Rohnert Park, CA, on Dec 13, 2025

Nothing

4.0
Verified Homeowner
Buda, TX, on Dec 13, 2025

I really like how easy the process is, enjoy working with everyone and how quickly everything was being done. All and any of my questions and concerns were answered. Thank you for making home purchase experience the best experience.

4.9
Verified Homeowner
Porter, TX, on Dec 12, 2025

Nothing

5.0
Verified Homeowner
Bay City, TX, on Dec 12, 2025

I liked that we were in direct contact with people we didnt have to call a service number and wait on hold we could call and text whoever we had a question for

4.9
Verified Homeowner
Waller, TX, on Dec 12, 2025

I liked the ease of the process and how I was able to get help or my questions answered when needed.

4.8
Verified Homeowner
Merced, CA, on Dec 12, 2025

Very detailed and always punctual

5.0
Verified Homeowner
San Antonio, TX, on Dec 12, 2025

How thorough the agents were and they were very accessible as well which made the entire process very easy

5.0
Verified Homeowner
Katy, TX, on Dec 12, 2025

The only situation I didn’t like, is that sometimes it would take too long to receive the documents for our mortgage broker to work effectively in the closing. It kind of looked like the people from the office didn’t like the fact I had my broker.

4.7
Verified Homeowner

Builder Profile

Century Communities logo
info@centurycommunities.com

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.