Homebuilder Ratings & Reviews

Century Communities

Tennessee

351 Homeowner Reviews
Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Tennessee Communities Map

 

Community Satisfaction Ratings

  • Amberton 75

    3.8

    Tennessee - 20 Homeowner Reviews

  • Barton Hills

    4.4

    Tennessee - 49 Homeowner Reviews

  • Cambridge Forest Section 11

    4.5

    Tennessee - 8 Homeowner Reviews

  • Canebrake at Hickory Hills

    3.8

    Tennessee - 2 Homeowner Reviews

  • Carver Creek

    4.7

    Tennessee - 58 Homeowner Reviews

  • Chelseas Way

    3.4

    Tennessee - 4 Homeowner Reviews

  • Cumberland Point

    3.7

    Tennessee - 22 Homeowner Reviews

  • Davenport Station 56

    3.9

    Tennessee - 39 Homeowner Reviews

  • Davenport Station 80

    4.4

    Tennessee - 32 Homeowner Reviews

  • Hamilton Church Sf

    4.3

    Tennessee - 11 Homeowner Reviews

  • Hamilton Church Th

    4.1

    Tennessee - 21 Homeowner Reviews

  • Highland Reserves

    4.5

    Tennessee - 1 Homeowner Reviews

  • Morgans Place

    4.5

    Tennessee - 8 Homeowner Reviews

  • Pretoria Falls - Phase 1

    4.4

    Tennessee - 6 Homeowner Reviews

  • River Oaks

    3.4

    Tennessee - 20 Homeowner Reviews

  • Southpoint - SFH

    5.0

    Tennessee - 1 Homeowner Reviews

  • Southpoint - Townhomes

    4.7

    Tennessee - 11 Homeowner Reviews

  • The Oaks

    4.7

    Tennessee - 6 Homeowner Reviews

  • The Oaks Phase 1

    5.0

    Tennessee - 1 Homeowner Reviews

  • The Park at Wiltshire

    4.3

    Tennessee - 18 Homeowner Reviews

  • The Villas At Regal Square

    4.5

    Tennessee - 1 Homeowner Reviews

  • The Villas At Regal Square Ph I-Ii

    4.2

    Tennessee - 12 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Tennessee
Purchase Experience Testimonials from Real Homebuyers

Murfreesboro, TN, on Dec 20, 2024

The worst thing is that I was promised the patio furniture from the model screened porch and it was taken away and sold and I was offered $750 to replace it which is impossible unless you buy the cheapest furniture that you have to put together yourself. The furniture that was there was not that. I had a horrible time getting an answer from "corporate" on disconnecting the wifi. I was told I would have to wait 30 days then all the sudden after a week with no warning it was cut off. The realtor [name removed] was helpful and professional and the superintendent [name removed] was very helpful and pleasant about the few things I needed done in the house before move in.

4.9
Verified Homeowner
Old Hickory, TN, on Dec 16, 2024

Positives were that [name removed] and [name removed] were both helpful during the process and the quality of our home is very good. A few negative experiences we were initially told that all homes came with a covered patio and ours is the only one in the neighborhood currently without one, we are almost 1 month post closing and our community still doesn’t have a mailbox.

4.5
Verified Homeowner
Brentwood, TN, on Dec 10, 2024

I did not like that I mentioned there were things I wanted addressed before closing and they were not so now you guys are having to come back to fix it after I have closed. I had received notifications from my thermostat that there maybe a potential heat pump problem. I have not received any updates from you guys about checking on this for me. What I did like about you guys is when I submitted my request for my front door to be fixed [name removed] did send me a message immediately saying that he had submitted the request for it to be replaced. I did appreciate the urgency to get that resolved, however, this was something I did bring mention too before I closed. I did enjoy working with [name removed] and [name removed] anything I needed they both worked diligently to get it resolved and answered any questions I had. [name removed] has been great.

4.5
Verified Homeowner
Lebanon, TN, on Dec 10, 2024

Everything went exceptionally smooth until closing. I had to wait nearly 3 hours after signing all the paperwork to receive my keys. It felt like they were holding my keys hostage. I used all of Century's lenders, attorneys and etc.

5.0
Verified Homeowner
Hermitage, TN, on Dec 07, 2024

The process was great until the end. The ball was dropped on a few occasions from closing to things still not being complete weeks after we closed.

3.8
Verified Homeowner
Murfreesboro, TN, on Dec 07, 2024

[Translated from ES] The speed of the process and the good service.

4.5
Verified Homeowner
Spring Hill, TN, on Dec 05, 2024

[name removed] helped me a lot. She is very responsive and friendly. I like working with her.

5.0
Verified Homeowner
Spring Hill, TN, on Dec 03, 2024

Seems like quality control is completely absent. Just about every corner and window is poorly mudded/sanded. Concrete floor is cracking under lvt and creating peaks and unevenness. Carpet is missing carpet pad and was not prepped before laying carpet. Fasteners and mud/construction debree is underneath. Nailing strips have not been flattened slightly so nails poke your toes as you walk ip the stairs. Shelf in cabinet was damaged and not installed. Siding has holes in it still and was supposed to be filled and exterior caulk redone few days after we close. No follow thru from [name removed]/[name removed] and every time you ask its another date with no shows and no communication. Im aware we did not buy a custom home and im sure blaming it on “moving the closing date sooner” might work on some but im not buying it. When i showed up the night before closing, they hadn’t even started fixing the blue tape. Which [name removed] said they were supposed to have started two weeks ago. We also had the wrong shower door installed and the right one is scratched and metal profiles are cut too short. Tiles are uneven, grout looks like shit. Grout residue and pencil marks are stuck on tiles. Tiles are not lining up from the tub to the shower. Which looks like “cut offs” have been used to in sure save a few dollars on tiles. Cant even log in to put in a service request since its obvious we have to do the job of someone else and quality check the work performed which should have been done before closing.

3.4
Verified Homeowner
Spring Hill, TN, on Dec 03, 2024

The process went well with contracting, financing

4.8
Verified Homeowner
Spring Hill, TN, on Nov 29, 2024

They just hammered the nails in woods of porch. There is a proper way to attach those woods without leaving cracks. It was not disclosed to me that the garage will not be painted, though that's fine. There are a lot of debris from materials used that were scattered in the backyard,. They did not clean the backyard well before planting the lawn. Overall, I like how responsive they are to correct things. I love the APR I got. I like [name removed], she's helpful and responsive. [name removed] is also helpful, he made sure that we are closing in November. [name removed] is a great man!

4.9
Verified Homeowner
Ashland City, TN, on Nov 12, 2024

Just waiting on back yard to be leveled. Other than that it was great!

5.0
Verified Homeowner
Hermitage, TN, on Nov 09, 2024

So thankful to have [name removed] as my Century Communities rep to help me through the process! She was so thoughtful and caring - couldn't go through it without her.

4.9
Verified Homeowner
Spring Hill, TN, on Nov 04, 2024

Liked being able to get questions answered, several people from sales, to loan officer, to builder reps involved in helping to make the purchase and move-in as good as it can be. We did have a virtual tour of the [name removed] model we chose, but would have liked to have seen an actual model and understood the features more. We really do like the floor plan and location.

5.0
Verified Homeowner
Ashland City, TN, on Nov 02, 2024

As a first-time homebuyer, moving into my new home with Century Communities was an incredible experience. The team helped make the experience a breeze, walking me through the process from start to finish, which gave me so much confidence and peace of mind. The builder was available to answer my questions, no matter how small, and explained everything thoroughly from design choices to final walkthrough details. Knowing I could rely on them to guide me through this major milestone made the experience as enjoyable as possible. I couldn’t be happier with my new home and the support I received!

5.0
Verified Homeowner
Ashland City, TN, on Oct 31, 2024

Disliked the amount of things that needed fixed before we closed. It has been over 30days since we closed and we still have things broken or wrong. Disliked our seller agent as she only spoke to us on her time and said we were able to change things/had a choice in what we wanted added to the home, but when we asked before the dry wall was put in to add these things, she said we could not do them.

2.5
Verified Homeowner
Ashland City, TN, on Oct 30, 2024

[Translated from ES] The speed and ease of purchasing

4.4
Verified Homeowner
Lebanon, TN, on Oct 30, 2024

LOVED our loan officer [name removed] [name removed], she was completely transparent with us and went above and beyond to accommodate us. With me being in the military and having training obligations where I could not always get to my phone - she made it easy. I could not be more thankful or appreciative to her. We did not appreciate the lack of transparency with the Sales Manager [name removed]. She flat out lied to us on more than one occasion, due to her unpleasantness we almost gave up and forfeited our deposit because dealing with her was an absolute nightmare. [name removed] made up for her rude behavior. The Builders [name removed] and [name removed] have been astonishing. The amount of care they put into the homes like it was their own is comforting to homebuyers. They explained every detail of the home and the Do's and Don't's. If we ever have to buy another home I would only be buying from them and have [name removed] as our loan officer.

4.5
Verified Homeowner
Spring Hill, TN, on Oct 30, 2024

The process was smooth from the first site visit, loan process and warranty fixes after closing

5.0
Verified Homeowner
Hermitage, TN, on Oct 23, 2024

My what I like most was working with [name removed] and my lender [name removed] from IHL.

4.8
Verified Homeowner
Lebanon, TN, on Oct 17, 2024

[name removed], [name removed], and [name removed] were all amazing, helpful and informative.

5.0
Verified Homeowner