Homebuilder Ratings & Reviews

Century Communities

Tennessee

350 Homeowner Reviews
May 2023 - Nov 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Tennessee Communities Map

 

Community Satisfaction Ratings

  • Amberton 75

    3.8

    Tennessee - 23 Homeowner Reviews

  • Barton Hills

    4.4

    Tennessee - 43 Homeowner Reviews

  • Cambridge Forest Section 11

    4.5

    Tennessee - 8 Homeowner Reviews

  • Carver Creek

    4.7

    Tennessee - 55 Homeowner Reviews

  • Chelseas Way

    3.5

    Tennessee - 7 Homeowner Reviews

  • Cumberland Point

    3.7

    Tennessee - 23 Homeowner Reviews

  • Davenport Station 56

    3.9

    Tennessee - 38 Homeowner Reviews

  • Davenport Station 80

    4.4

    Tennessee - 35 Homeowner Reviews

  • Hamilton Church Sf

    4.5

    Tennessee - 12 Homeowner Reviews

  • Hamilton Church Th

    4.2

    Tennessee - 28 Homeowner Reviews

  • Highland Reserves

    4.5

    Tennessee - 1 Homeowner Reviews

  • Morgans Place

    4.5

    Tennessee - 8 Homeowner Reviews

  • Pretoria Falls - Phase 1

    4.5

    Tennessee - 3 Homeowner Reviews

  • River Oaks

    3.6

    Tennessee - 21 Homeowner Reviews

  • Southpoint - SFH

    5.0

    Tennessee - 1 Homeowner Reviews

  • Southpoint - Townhomes

    4.7

    Tennessee - 10 Homeowner Reviews

  • The Oaks

    4.7

    Tennessee - 6 Homeowner Reviews

  • The Park at Wiltshire

    4.5

    Tennessee - 14 Homeowner Reviews

  • The Villas At Regal Square

    4.5

    Tennessee - 1 Homeowner Reviews

  • The Villas At Regal Square Ph I-Ii

    4.2

    Tennessee - 13 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Tennessee
Purchase Experience Testimonials from Real Homebuyers

Ashland City, TN, on Nov 12, 2024

Just waiting on back yard to be leveled. Other than that it was great!

5.0
Verified Homeowner
Hermitage, TN, on Nov 09, 2024

So thankful to have [name removed] as my Century Communities rep to help me through the process! She was so thoughtful and caring - couldn't go through it without her.

4.9
Verified Homeowner
Spring Hill, TN, on Nov 04, 2024

Liked being able to get questions answered, several people from sales, to loan officer, to builder reps involved in helping to make the purchase and move-in as good as it can be. We did have a virtual tour of the [name removed] model we chose, but would have liked to have seen an actual model and understood the features more. We really do like the floor plan and location.

5.0
Verified Homeowner
Ashland City, TN, on Nov 02, 2024

As a first-time homebuyer, moving into my new home with Century Communities was an incredible experience. The team helped make the experience a breeze, walking me through the process from start to finish, which gave me so much confidence and peace of mind. The builder was available to answer my questions, no matter how small, and explained everything thoroughly from design choices to final walkthrough details. Knowing I could rely on them to guide me through this major milestone made the experience as enjoyable as possible. I couldn’t be happier with my new home and the support I received!

5.0
Verified Homeowner
Ashland City, TN, on Oct 31, 2024

Disliked the amount of things that needed fixed before we closed. It has been over 30days since we closed and we still have things broken or wrong. Disliked our seller agent as she only spoke to us on her time and said we were able to change things/had a choice in what we wanted added to the home, but when we asked before the dry wall was put in to add these things, she said we could not do them.

2.5
Verified Homeowner
Ashland City, TN, on Oct 30, 2024

[Translated from ES] The speed and ease of purchasing

4.4
Verified Homeowner
Lebanon, TN, on Oct 30, 2024

LOVED our loan officer [name removed] [name removed], she was completely transparent with us and went above and beyond to accommodate us. With me being in the military and having training obligations where I could not always get to my phone - she made it easy. I could not be more thankful or appreciative to her. We did not appreciate the lack of transparency with the Sales Manager [name removed]. She flat out lied to us on more than one occasion, due to her unpleasantness we almost gave up and forfeited our deposit because dealing with her was an absolute nightmare. [name removed] made up for her rude behavior. The Builders [name removed] and [name removed] have been astonishing. The amount of care they put into the homes like it was their own is comforting to homebuyers. They explained every detail of the home and the Do's and Don't's. If we ever have to buy another home I would only be buying from them and have [name removed] as our loan officer.

4.5
Verified Homeowner
Spring Hill, TN, on Oct 30, 2024

The process was smooth from the first site visit, loan process and warranty fixes after closing

5.0
Verified Homeowner
Hermitage, TN, on Oct 23, 2024

My what I like most was working with [name removed] and my lender [name removed] from IHL.

4.8
Verified Homeowner
Lebanon, TN, on Oct 17, 2024

[name removed], [name removed], and [name removed] were all amazing, helpful and informative.

5.0
Verified Homeowner
Hermitage, TN, on Oct 17, 2024

Home was under construction. Email from Century stated home would have black metal spindles, however, wood spindles were installed. Century's solution was to apologize and offer to cancel deal instead of replacing the spindles. Several flaws pointed out during home inspection were very visible and should have been taken care of prior to inspection. Examples: holes in ceiling near pendant lights, cabinet molding laying on countertop instead of being installed, gutter downspout near front steps not connected to underground drain system because the opening either didn't exist or was concreted over, none of the exterior utility penetrations were sealed, etc. Given this happened just days (a week or two) before closing, left us feeling the 'ol bait and switch routine was at play.

3.6
Verified Homeowner
Lebanon, TN, on Oct 14, 2024

[name removed] WERE VERY PROFESSIONAL AND HELPFULL. [name removed] WITH INSPIRE MORGTGAGE WAS GREAT

5.0
Verified Homeowner
Spring Hill, TN, on Oct 07, 2024

Epairs haven’t been made after multiple lists made and text messages sent. We assured that they would be taken care before closing and they weren’t. We were told that they would be taken care of the next day and they weren’t. It has been over a month since the closing and some repairs still haven’t been done.

2.7
Verified Homeowner
Pleasant View, TN, on Oct 06, 2024

I liked the communication between buyer versus sales agent and builder. Everyone was kind and I could tell they were wanting to deliver me a quality product.

4.5
Verified Homeowner
Lebanon, TN, on Oct 06, 2024

Process of purchasing the home was smooth and easy

4.7
Verified Homeowner
Mount Juliet, TN, on Sep 29, 2024

[name removed] and [name removed] went above and beyond to make my home great.

5.0
Verified Homeowner
Lebanon, TN, on Sep 09, 2024

I really like how prompt everyone was in the process to answer all questions I had, the communication was easy and quick. All details were fixed as per agreement, and everyone is eager to help. No big dislikes, but something that could improve is the clarity over what's included in the deal and what's not. Most of this information is within 100+ pages PDFs, but I'd prefer to have that kind of information on a simple table that's easy to understand, including trim levels, appliances and features included (or excluded) from the home.

4.7
Verified Homeowner
Ashland City, TN, on Sep 08, 2024

I liked how there was always clear communication about what stage we were at and what was needed from me

5.0
Verified Homeowner
Lebanon, TN, on Sep 07, 2024

The walk through was very useful and then meeting again before closing. The agents were very responsive. Inspire loan process was painful. Various documents and immediate needs. 2 loan officers that didn't communicate. We sat at closing for 2 hours due to their internal issue.

4.6
Verified Homeowner
Ashland City, TN, on Aug 27, 2024

I like being able to go the house when ever I wanted to see it, it was nice to watch it be built. I dislike when I had questions for the agent that they didn't get answered or they didn't know.

4.7
Verified Homeowner