Homebuilder Ratings & Reviews

Century Communities

Tennessee

357 Homeowner Reviews
Aug 2023 - Feb 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Tennessee Communities Map

 

Community Satisfaction Ratings

  • Amberton 75

    3.7

    Tennessee - 16 Homeowner Reviews

  • Averrit Landing

    4.8

    Tennessee - 1 Homeowner Reviews

  • Barton Hills

    4.4

    Tennessee - 51 Homeowner Reviews

  • Cambridge Forest Section 11

    4.5

    Tennessee - 8 Homeowner Reviews

  • Canebrake at Hickory Hills

    3.4

    Tennessee - 6 Homeowner Reviews

  • Carver Creek

    4.7

    Tennessee - 61 Homeowner Reviews

  • Chelseas Way

    3.5

    Tennessee - 1 Homeowner Reviews

  • Cumberland Point

    3.4

    Tennessee - 13 Homeowner Reviews

  • Davenport Station 56

    3.9

    Tennessee - 31 Homeowner Reviews

  • Davenport Station 80

    4.3

    Tennessee - 28 Homeowner Reviews

  • Elkins Row

    5.0

    Tennessee - 23 Homeowner Reviews

  • Hamilton Church Sf

    4.6

    Tennessee - 10 Homeowner Reviews

  • Hamilton Church Th

    4.1

    Tennessee - 16 Homeowner Reviews

  • Highland Reserves

    3.7

    Tennessee - 4 Homeowner Reviews

  • Morgans Place

    4.6

    Tennessee - 11 Homeowner Reviews

  • Pretoria Falls - Phase 1

    4.4

    Tennessee - 7 Homeowner Reviews

  • River Oaks

    3.5

    Tennessee - 19 Homeowner Reviews

  • Southpoint - SFH

    5.0

    Tennessee - 1 Homeowner Reviews

  • Southpoint - Townhomes

    4.7

    Tennessee - 11 Homeowner Reviews

  • The Oaks

    4.7

    Tennessee - 6 Homeowner Reviews

  • The Oaks Phase 1

    4.9

    Tennessee - 2 Homeowner Reviews

  • The Park at Wiltshire

    4.3

    Tennessee - 20 Homeowner Reviews

  • The Villas At Regal Square Ph I-Ii

    4.3

    Tennessee - 11 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Tennessee
Purchase Experience Testimonials from Real Homebuyers

Lebanon, TN, on Jan 31, 2025

People were very communicative through the long experience we had at purchasing a home

5.0
Verified Homeowner
Mount Juliet, TN, on Jan 31, 2025

Local inspection delays

4.9
Verified Homeowner
Lebanon, TN, on Jan 29, 2025

I like that I was able to docusign most paperwork so I didn’t have to miss work as I didn’t have any PTO left. It was a little stressful not knowing if I’d get the house because I was allowed to be “contingent to sell” versus “contingent to close” and I’m so happy I was able to move in and be in a neighborhood with friends!

5.0
Verified Homeowner
Lebanon, TN, on Jan 24, 2025

We love the floorplan of the home. Was very disappointed that issues were not inspected by the builder and corrected prior to the walk thru. We have no hot water in the showers. The outside of the sliding glass door frame was broken on lower left corner and installed anyway. The toilets are so low they belong in a preschool bathroom. Also there is no electrical outlet on the back garage wall which is the wall where the workbench would go. The biggest disappointment was that the vanity in the Master suite has no drawers What is up with that? They have drawers in the guest bathrooms, but not the master makes no sense at all.

4.5
Verified Homeowner
Lebanon, TN, on Jan 20, 2025

Agent [name removed] was easy to work with. My walk through with the builder was satisfactory. The only thing I was told I would receive is a letter from the Codes Department showing the repair of a truss was inspected and approved by the final codes department. I have not received the letter.

4.7
Verified Homeowner
Lebanon, TN, on Jan 20, 2025

Easy people to work with

4.9
Verified Homeowner
Old Hickory, TN, on Jan 13, 2025

It felt like the closing was being rushed and many issues with home.

2.3
Verified Homeowner
Lebanon, TN, on Jan 10, 2025

Really the only thing was the underwriter and their requests for so much documentation. It became a little overwhelming.

4.9
Verified Homeowner
Lebanon, TN, on Jan 09, 2025

Purchase experience was easy and everything was online. But one thing that can be improved and needs to change is to have customer specify the options for house. For example we would have preferred to have a covered patio, different color kitchen cabinets, black Kohlers in kitchen bathroom just like the model home, pendant lights already installed etc. But we were told that the house is already spec ready and there is no option for change.

4.4
Verified Homeowner
Ashland City, TN, on Jan 05, 2025

Everyone was very kind, explained what I needed to know, and answered all of my questions.

5.0
Verified Homeowner
Spring Hill, TN, on Dec 28, 2024

I purchased a home that was infested with mice when we closed and was told I was out of luck. I don't think that is what most buyers look forward to. I am not impressed with your customer service.

4.1
Verified Homeowner
Pleasant View, TN, on Dec 28, 2024

Home is poorly constructed and local community team has done zero to resolve. The builders agent gives zero care and the construction manager has done such shoddy work we are still with major punch out work 3 weeks post walk through

1.0
Verified Homeowner
Murfreesboro, TN, on Dec 20, 2024

The worst thing is that I was promised the patio furniture from the model screened porch and it was taken away and sold and I was offered $750 to replace it which is impossible unless you buy the cheapest furniture that you have to put together yourself. The furniture that was there was not that. I had a horrible time getting an answer from "corporate" on disconnecting the wifi. I was told I would have to wait 30 days then all the sudden after a week with no warning it was cut off. The realtor [name removed] was helpful and professional and the superintendent [name removed] was very helpful and pleasant about the few things I needed done in the house before move in.

4.9
Verified Homeowner
Old Hickory, TN, on Dec 16, 2024

Positives were that [name removed] and [name removed] were both helpful during the process and the quality of our home is very good. A few negative experiences we were initially told that all homes came with a covered patio and ours is the only one in the neighborhood currently without one, we are almost 1 month post closing and our community still doesn’t have a mailbox.

4.5
Verified Homeowner
Brentwood, TN, on Dec 10, 2024

I did not like that I mentioned there were things I wanted addressed before closing and they were not so now you guys are having to come back to fix it after I have closed. I had received notifications from my thermostat that there maybe a potential heat pump problem. I have not received any updates from you guys about checking on this for me. What I did like about you guys is when I submitted my request for my front door to be fixed [name removed] did send me a message immediately saying that he had submitted the request for it to be replaced. I did appreciate the urgency to get that resolved, however, this was something I did bring mention too before I closed. I did enjoy working with [name removed] and [name removed] anything I needed they both worked diligently to get it resolved and answered any questions I had. [name removed] has been great.

4.5
Verified Homeowner
Lebanon, TN, on Dec 10, 2024

Everything went exceptionally smooth until closing. I had to wait nearly 3 hours after signing all the paperwork to receive my keys. It felt like they were holding my keys hostage. I used all of Century's lenders, attorneys and etc.

5.0
Verified Homeowner
Hermitage, TN, on Dec 07, 2024

The process was great until the end. The ball was dropped on a few occasions from closing to things still not being complete weeks after we closed.

3.8
Verified Homeowner
Murfreesboro, TN, on Dec 07, 2024

[Translated from ES] The speed of the process and the good service.

4.5
Verified Homeowner
Spring Hill, TN, on Dec 05, 2024

[name removed] helped me a lot. She is very responsive and friendly. I like working with her.

5.0
Verified Homeowner
Spring Hill, TN, on Dec 03, 2024

Seems like quality control is completely absent. Just about every corner and window is poorly mudded/sanded. Concrete floor is cracking under lvt and creating peaks and unevenness. Carpet is missing carpet pad and was not prepped before laying carpet. Fasteners and mud/construction debree is underneath. Nailing strips have not been flattened slightly so nails poke your toes as you walk ip the stairs. Shelf in cabinet was damaged and not installed. Siding has holes in it still and was supposed to be filled and exterior caulk redone few days after we close. No follow thru from [name removed]/[name removed] and every time you ask its another date with no shows and no communication. Im aware we did not buy a custom home and im sure blaming it on “moving the closing date sooner” might work on some but im not buying it. When i showed up the night before closing, they hadn’t even started fixing the blue tape. Which [name removed] said they were supposed to have started two weeks ago. We also had the wrong shower door installed and the right one is scratched and metal profiles are cut too short. Tiles are uneven, grout looks like shit. Grout residue and pencil marks are stuck on tiles. Tiles are not lining up from the tub to the shower. Which looks like “cut offs” have been used to in sure save a few dollars on tiles. Cant even log in to put in a service request since its obvious we have to do the job of someone else and quality check the work performed which should have been done before closing.

3.4
Verified Homeowner