Homebuilder Ratings & Reviews

Century Communities

Tennessee

364 Homeowner Reviews
Jan 2024 - Jul 2025

Century Communities

Overall Satisfaction

4.6
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Tennessee Communities Map

 

Community Satisfaction Ratings

  • Amberton 75

    1.2

    Tennessee - 3 Homeowner Reviews

  • Averitt Landing

    4.8

    Tennessee - 10 Homeowner Reviews

  • Barton Hills

    4.5

    Tennessee - 52 Homeowner Reviews

  • Canebrake at Hickory Hills

    4.3

    Tennessee - 31 Homeowner Reviews

  • Carver Creek

    4.8

    Tennessee - 69 Homeowner Reviews

  • Cumberland Point

    3.8

    Tennessee - 1 Homeowner Reviews

  • Davenport Station 56

    4.1

    Tennessee - 13 Homeowner Reviews

  • Davenport Station 80

    4.3

    Tennessee - 16 Homeowner Reviews

  • Elkins Row

    5.0

    Tennessee - 23 Homeowner Reviews

  • Hamilton Church Sf

    4.5

    Tennessee - 8 Homeowner Reviews

  • Hamilton Church Th

    3.9

    Tennessee - 8 Homeowner Reviews

  • Highland Reserves

    4.3

    Tennessee - 16 Homeowner Reviews

  • Morgans Place

    4.7

    Tennessee - 27 Homeowner Reviews

  • Pretoria Falls - Phase 1

    4.4

    Tennessee - 7 Homeowner Reviews

  • Pretoria Falls Phase 2

    4.6

    Tennessee - 10 Homeowner Reviews

  • River Oaks

    2.8

    Tennessee - 3 Homeowner Reviews

  • Slatewood

    4.8

    Tennessee - 9 Homeowner Reviews

  • Southpoint - SFH

    5.0

    Tennessee - 1 Homeowner Reviews

  • Southpoint - Townhomes

    4.7

    Tennessee - 11 Homeowner Reviews

  • The Oaks

    4.7

    Tennessee - 6 Homeowner Reviews

  • The Oaks Phase 1

    4.7

    Tennessee - 12 Homeowner Reviews

  • The Park at Wiltshire

    4.4

    Tennessee - 27 Homeowner Reviews

  • The Villas At Regal Square Ph I-Ii

    3.9

    Tennessee - 1 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Tennessee
Purchase Experience Testimonials from Real Homebuyers

Pleasant View, TN, on Jul 26, 2025

The team has been very helpful and responsive to all of our request. Only issue I’ve had was when they cleared the back yard everything was just pushed to the tree line. Leaving t-post and silt fence along with a big pile of dirt the length of the tree line. “Property line is 40 feet past tree line”

5.0
Verified Homeowner
Old Hickory, TN, on Jul 22, 2025

They had constant updates and communication about progress when my house. [name removed] have been very on top of fixing any issues that have arised

4.8
Verified Homeowner
Murfreesboro, TN, on Jul 20, 2025

[name removed] and [name removed]. The rest is ??

4.8
Verified Homeowner
Murfreesboro, TN, on Jul 18, 2025

[name removed] and [name removed]. They have both been a pleasure to work with, always willing to answer any questions and to resolve issues that arose.

4.8
Verified Homeowner
Old Hickory, TN, on Jul 12, 2025

The whole process was pretty painless. [name removed] was great and our realtor [name removed] did a great job making us feel comfortable throughout the whole process. Also [name removed] was amazing during the loan application process. Everyone involved offered 5 star service! [name removed] was our builder and he was very informative about our home.

5.0
Verified Homeowner
Spring Hill, TN, on Jul 07, 2025

The purchase experience was excellent — everything went smoothly and professionally, which we really appreciated. Unfortunately, the after-sales support has been quite disappointing. We were assured by the building manager that certain issues we reported would be addressed once we signed off on the house, but that hasn’t happened. [name removed] promised us that the faulty HVAC system would be fixed or replaced before we moved in. This wasn’t done, and we ended up having to wait through the entire long weekend before it was finally sorted out. The extractor fan in the upstairs spare bathroom was also meant to be fixed. While it was replaced, it hasn’t been wired up, so it still was not functional. Been fixed now after reporting it again. There was also a water leak that [name removed] identified, and while a team came in to repair it, our lawn was left in a terrible state, destroyed, muddy, and littered with stones and bricks. We've been told more than once that this would be addressed, but it’s now been two weeks with no follow-up or action. We were really hopeful for a seamless post-sale experience given how well things started, but unfortunately, the follow-through has fallen short of expectations.

3.9
Verified Homeowner
Hermitage, TN, on Jun 30, 2025

Knowledgeable sales agent who is very available no matter what questions or needs had. All issues with my home after moving in have been addressed and are being resolved. One frustration was the appliance package that was presented in the model was not the appliance package that I received upon move-in and was not made aware of that in detail. Very disappointing.

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 28, 2025

When we went to do the final walk-through, there were several items that were still not completed. One of the biggest that we’re concerned about that still has yet to be completed is a replacement of some cabinets that were cracked. I believe there were 5 to 8 cabinets that need to be replaced so it is not a small feat. There was also some paint work and door latches that needed to be fixed and installed. Thankfully [name removed] has been on top of it and has been continuously following up to make sure the work is completed.

4.7
Verified Homeowner
Pleasant View, TN, on Jun 28, 2025

The builder ([name removed]) was very attentive to [name removed] issues that came up

3.9
Verified Homeowner
Lebanon, TN, on Jun 23, 2025

It was a smooth process from the beginning.

5.0
Verified Homeowner
Lebanon, TN, on Jun 23, 2025

Thank you, [name removed], for all your hard work and dedication. we love our new house.

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 23, 2025

Overall, we enjoyed our experience with Century Homes. The only issue we had was the design of the home and that was an outside cosmetic issue. We purchased a brick home and they put wood crosses on both peaks of the roof line in the front. The house did not need those and in my opinion took away the beauty of the house. When ask for those not to be put on the house it was denied. That is the one thing we disliked about our purchase to date.

3.9
Verified Homeowner
Murfreesboro, TN, on Jun 23, 2025

I had the opportunity of working with [name removed] in the model home and [name removed] on site. I could not ask for better representation from these two outstanding and professional gentleman. I love the property and the neighborhood. Great job so far.

5.0
Verified Homeowner
Old Hickory, TN, on Jun 20, 2025

The people we worked with were fantastic. [name removed] on the sales end was very communicative and respectful. [name removed] on the building side of things was very reliable. He made us feel valued

5.0
Verified Homeowner
Old Hickory, TN, on Jun 19, 2025

Only giving all 10's because I know that [name removed] did everything in his power to help us with things we were displeased about. Our first time in the building speaking with the ladies in the office was SO confusing. Honestly, felt like they were unsure about the info that was being relayed to us. I know for a fact that info that was relayed to us on multiple instances was incorrect. Another issue I had is not giving your customers a blue tape walk through. I know there's a warranty process in place but not giving someone that is about to spend half a million or more on a home, the chance to point out flaws that you would like fixed is absolute insanity. The home should be ready when you move in and by not giving them the opportunity to point these things out is a slap in the face in my opinion. Our backyard was a huge issue for us, still kind of is because we are pretty concerned about drainage as water has consistently sat in the culvert that was dug out since the day we moved in. The guys that worked on the backyard should really be ashamed of themselves as it was basically only giant boulders and holes, hidden by the straw netting in hopes that no one would look that hard at what was going on. I had to send an email with [name removed]'s boss copied in stating that it was a danger to my children before something was done about it. The backyard still has broken glass from beer bottles and other trash laying back there. I am very thankful that [name removed] fought for us and they came out and tried to fix some of the issues going on back there. I really do feel like [name removed]'s hands are tied in most of these situations so I'm not putting any blame on him. All the blame goes to the higher up guys that make a fat chunk of change off people buying their homes but tell customers that they don't have it in the budget to fix things that should have never been an issue in the first place. Overall, we love the home, we love the neighborhood so far. The building/buying process was far from pleasant but kudos to [name removed] for checking in and trying to keep us happy. I know he got a lot of heat from us but he handled it well and was very professional.

5.0
Verified Homeowner
Old Hickory, TN, on Jun 17, 2025

Everyone was such a delight to talk to, and they made it personal. I felt included, informed, and valued. Thank you!

5.0
Verified Homeowner
Murfreesboro, TN, on Jun 17, 2025

What I liked most about my purchase experience with Century Homes was the professionalism and dedication of my contractor, [name removed]. He was attentive to my needs, communicated clearly throughout the process, and ensured everything was done to the highest standard. His expertise and commitment made the entire experience smooth and enjoyable. I truly appreciated his support and the quality of work he provided.

4.3
Verified Homeowner
Spring Hill, TN, on Jun 15, 2025

Straight forward, very responsive and fast. Helped resolve immediate issues.

4.6
Verified Homeowner
Murfreesboro, TN, on Jun 03, 2025

Likes: communication was good, weekly updates helpful, sales agent and construction manager very helpful Dislikes: closing pushed back due to issues that could have been done earlier to avoid delayed.

4.8
Verified Homeowner
Lebanon, TN, on May 31, 2025

The only thing I wasn’t completely happy with was the grade of the backyard. It was a very steep hill and lots of rocks. I think they could’ve done better with that.

4.8
Verified Homeowner