Homebuilder Ratings & Reviews

Century Communities

CCS Washington

326 Homeowner Reviews
Jul 2024 - Jan 2026

Century Communities

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

CCS Washington Communities Map

 

Community Satisfaction Ratings

  • Alpine Estates

    4.3

    CCS Washington - 45 Homeowner Reviews

  • Bluffs at Whiskey Ridge

    4.7

    CCS Washington - 19 Homeowner Reviews

  • Canyon Ridge Estates

    4.4

    CCS Washington - 20 Homeowner Reviews

  • Centralia Woods SFD

    4.8

    CCS Washington - 16 Homeowner Reviews

  • Daisy Heights

    4.5

    CCS Washington - 15 Homeowner Reviews

  • Evergreen Grove

    4.1

    CCS Washington - 9 Homeowner Reviews

  • Glennwood

    4.6

    CCS Washington - 2 Homeowner Reviews

  • Heritage Heights

    4.5

    CCS Washington - 7 Homeowner Reviews

  • Lakeside Estates Duplex

    4.3

    CCS Washington - 4 Homeowner Reviews

  • Lakeview Terrace

    4.7

    CCS Washington - 7 Homeowner Reviews

  • Liberty Bay Vista

    4.7

    CCS Washington - 22 Homeowner Reviews

  • McCormick Division 14

    4.5

    CCS Washington - 3 Homeowner Reviews

  • McCormick Village

    4.8

    CCS Washington - 6 Homeowner Reviews

  • Mountain View Meadows

    4.6

    CCS Washington - 5 Homeowner Reviews

  • Pattison Place

    4.5

    CCS Washington - 22 Homeowner Reviews

  • Pines At Sunrise

    4.3

    CCS Washington - 22 Homeowner Reviews

  • Riverbend Landing

    4.3

    CCS Washington - 7 Homeowner Reviews

  • Sinclair Ridge

    4.6

    CCS Washington - 44 Homeowner Reviews

  • Skyridge

    2.2

    CCS Washington - 1 Homeowner Reviews

  • The Classic Enclave

    4.6

    CCS Washington - 4 Homeowner Reviews

  • The Diamonds at Whiskey Ridge

    4.1

    CCS Washington - 24 Homeowner Reviews

  • Uplands 40s

    4.9

    CCS Washington - 12 Homeowner Reviews

  • Uplands 45s

    4.8

    CCS Washington - 5 Homeowner Reviews

  • Uplands Alley

    4.8

    CCS Washington - 5 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From CCS Washington
Purchase Experience Testimonials from Real Homebuyers

Puyallup, WA, on Jan 19, 2026

The construction was fairly fast and the walk through experience with [name removed] and his team were great. They were responsive and informative.

4.3
Verified Homeowner
Bremerton, WA, on Jan 18, 2026

[name removed] was the best part of our experience with Century. From start to finish her level of customer service far exceeded our expectations. She responded to any questions promptly, allowed us the ability to measure as needed, sent weekly updates and check ins and was not bothered by me bringing friends and family to see the model home (repeatedly.) My good friend purchased with [name removed] and she was actually jealous of the level of customer service we received from [name removed]. I would highly recommend century to any friend moving forward and [name removed] is an incredible asset to your company.

5.0
Verified Homeowner
Sultan, WA, on Jan 17, 2026

3 1/2 weeks from ernest money down payment to closing was fantastic. It went fast and smooth. Everyone on the staff was great and very personable. I’ve got nothing but great things to say about my experience.

4.8
Verified Homeowner
Chehalis, WA, on Jan 17, 2026

Working with century communities was nothing short of a nightmare. Every single individual within the company we worked with was completely incompetent and made significant errors in regards to our home. Our home was delayed 6 months because someone put the incorrect address on paperwork that was sent to the assessors office. After this six month delay and once we got closer to closing, century communities was impossible to get in contact with. Our agent, [name removed], ghosted us completely the last two weeks before close. The incorrect address continued to be an issue as Century communities never informed Inspire home loans (yes YOUR LENDER) that they had the incorrect address. This meant we had to sign all of our closing documents twice. Once with the incorrect address, then once with the correct address. This isn’t because anyone with century communities noticed the inaccuracy, but because we notice and contacted our real estate agent, who contacted century communities. Neither we, nor our real estate agent heard from century and it wasn’t until we tracked down our lender that we got new documents. We were told that we would receive our keys on the 22nd of December. We got delayed due to the address on closing documents issue. We were told we would get them on the 23rd then. We again did not hear from anybody until we physically went into the office on the 23rd and were told that the title company hadn’t approved that yet. I contacted the title company who informed me that they needed the certificate of occupancy to complete their end. I told the agent in the office and he said, “wow that should’ve been caught forever ago.” I waited while the agent called the builder to see if he hadn’t sent the document over, only to overhear that the builder had sent certificate of occupancy a week prior, and it was waiting in the front office employees inbox. If we did not hound every single employee at your company to do their job I don’t see how anything would have been done. In addition to this, century communities did all they could to avoid our real estate agent despite both us and our agent reaching out multiple times to include her in updates and send her copies of our documents. They refused or “forgot” regarding every. Single. Document. We are so far from recommending this company to anyone that we would actually go out of our way to inform any buyers to avoid this company at all costs.

2.5
Verified Homeowner
Centralia, WA, on Jan 17, 2026

Fast

5.0
Verified Homeowner
Puyallup, WA, on Jan 17, 2026

Overall everything has been great. [name removed] little things have come up, nothing major.

4.7
Verified Homeowner
Puyallup, WA, on Jan 17, 2026

We were very Satisfied from the very beginning to the move -in date, the process was quick and smooth going.

5.0
Verified Homeowner
Puyallup, WA, on Jan 17, 2026

They were available to answer questions

4.5
Verified Homeowner
Olympia, WA, on Jan 17, 2026

[name removed] and [name removed], they really help us to feel our home. All questions were answered and they were very pleasant and super nice.

4.7
Verified Homeowner
Chehalis, WA, on Jan 12, 2026

We had a broken dry well which led to flooding the crawl space prior to move in

4.5
Verified Homeowner
Puyallup, WA, on Jan 12, 2026

It was a great experience

4.9
Verified Homeowner
Bremerton, WA, on Jan 10, 2026

Never compromised from the beginning. Took 21+ days to negotiate a price, left our new house very dirty, rushed through both walk thru’s just so they could close on the home when they wanted, over spray and paint all over floors, plumbing installed on the wrong wall in the laundry room, was told it would be fixed, another lie. No window in square, makes it fun hanging blinds, some walls are not square and visually appealing. Outlet/light switch placements make ZERO sense. Sheetrock in garage very poorly mudded and finished. Kitchen island is not level. Door molding needs replaced/construction workers installed water damaged trim… the list goes on, I hope these will be fixed within the year warranty phase.

2.6
Verified Homeowner
Port Orchard, WA, on Jan 07, 2026

Beautiful floor plan, great quiet neighborhood

4.1
Verified Homeowner
Chehalis, WA, on Jan 06, 2026

I spent 3 days on the phone with the salesman, their coworker, the title company in Bothell, the title company locally, the lender, the lenders boss, the construction manager, the underwriting office, and others, after being assured we would close timely, and all parties blamed each other until I could push for closing. I feel like some finishes were misrepresented, and I had a couple instances where I was told some things could be changed (back yard landscaping, kitchen tile, front door paint), and those this did not happen. I have a 3/8th inch gap under the garage door causing constant whistling, no hand towel fixture in the half bath, no fridge for a week after closing, then a downgraded fridge, tape/texture issue in upstairs bathroom. All the employees were very nice, but things did not go smoothly. I initiated this sale, and convinced another person to buy a home in this development. Both have closed now.

3.9
Verified Homeowner
Centralia, WA, on Jan 06, 2026

What I loved the most was everyone was always ready to assist with any questions I might have through my processing.

5.0
Verified Homeowner
Everett, WA, on Jan 05, 2026

1. Move in date flexibility, people were not very flexible to adjust the move in date forward or backward, fixed it fixed. 2. Sales agent was trying to force me to buy in, and most of the times was harsh and never open to negotiation. 3. Sales agent picks up the call and calls back until I paid the earnest deposit, once it paid the earnest, she never picked up my call except for providing construction updates. 4. There were 2 things which construction manager said they'd fix it after we move in, but was never fixed, and never picks the call for asking an update. 5. Quality of the home is good, but it's not comparable with other builders. The paint coating it very bad, easily gets dented even for small small things.

2.7
Verified Homeowner
Olympia, WA, on Jan 04, 2026

The house was rushed and it shows. Things our inspection brought up was never corrected. Now we have to fix it all. Not impressed at all.

2.1
Verified Homeowner
Port Orchard, WA, on Jan 04, 2026

We loved our lender [name removed], he always got back to us when we had questions and made the lender side of the process easy! The century office itself was a bit hard get ahold of at times and there was a lack of communication between our realtor and the office itself.

4.6
Verified Homeowner
Bremerton, WA, on Dec 24, 2025

The team we were working with were always available to answer our many questions since this was our first home. They listened to us

5.0
Verified Homeowner
Sultan, WA, on Dec 22, 2025

The landscaping that cost $20,000 was very poorly and cheaply done and I have not heard from anyone on a resolution in close to two weeks.

2.7
Verified Homeowner