Homebuilder Ratings & Reviews

Century Communities

Utah

162 Homeowner Reviews
Aug 2023 - Feb 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Utah Communities Map

 

Community Satisfaction Ratings

  • American Fork Crossing 39's

    4.6

    Utah - 32 Homeowner Reviews

  • American Fork Crossing 49's

    4.3

    Utah - 18 Homeowner Reviews

  • Copper Rim Plat 3b Cottage

    0.8

    Utah - 1 Homeowner Reviews

  • Copper Rim Plat 3b Preserve

    3.1

    Utah - 2 Homeowner Reviews

  • Copper Rim Preserve

    2.5

    Utah - 6 Homeowner Reviews

  • Dahlia Estates

    4.3

    Utah - 11 Homeowner Reviews

  • Mapleton Heights

    4.7

    Utah - 19 Homeowner Reviews

  • Mapleton Heights - Plat C

    4.9

    Utah - 15 Homeowner Reviews

  • Montgomery Farms

    4.4

    Utah - 23 Homeowner Reviews

  • Shoreline View

    4.9

    Utah - 3 Homeowner Reviews

  • Shoreline West

    4.2

    Utah - 30 Homeowner Reviews

  • Summerfield Estates

    2.8

    Utah - 2 Homeowner Reviews

Builder Profile

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Utah
Purchase Experience Testimonials from Real Homebuyers

Mapleton, UT, on Feb 06, 2025

The process was super easy, everyone was so personable and kind, we loved the incentives that were offered like the rate buy down and the washer/dryer/fridge that were included.

4.9
Verified Homeowner
Mapleton, UT, on Feb 05, 2025

The process was extremely quick and the entire team did everything they could to make certain that the house was ready, any issues corrected. [name removed] and [name removed] were incredible! Its a great neighborhood with amazing people.

5.0
Verified Homeowner
Syracuse, UT, on Feb 04, 2025

It was a quick process and a well established process.

4.9
Verified Homeowner
North Ogden, UT, on Jan 15, 2025

Everything was simple and easy to work with. [name removed] was great to work with and so was [name removed] our home inspector superintendent.

5.0
Verified Homeowner
North Ogden, UT, on Jan 04, 2025

We went under contract when no framing was up, we were lied to by [name removed] that he has some flexibility to the plans and was a flat out lie. We basically got told that it was all out of his hands and it was all managements fault. We now have to replace the shit water heater, horribly inefficient AC (13 SEER?), add EXT door to the garage, run 240 V to the garage. [name removed] was 33% on getting back to answer my questions, but I was expected to answer 100% within his time frame. All said and done we were going to build a house either way, but never again would we go with [name removed] and century. [name removed]/[name removed] were good and tried to keep us on track. [name removed] was decent to work with.

2.2
Verified Homeowner
Mapleton, UT, on Dec 31, 2024

[name removed] is a fantastic guy and will do all that he can to make the building of your home a pleasant and successful experience! He will go above and beyond the call of duty and should be the face of the local company if they want to be well represented. I cannot not say enough good things about [name removed] and our experience working with him. [name removed], the sales rep, is a great guy and we loved working with him. He is a very nice guy to work with and very pleasant. We really like him. At the local level, unfortunately corporate did not empower [name removed] (the agent) to build the house we wanted. Corporate does what they want and not what the customer wants. They installed gray cabinets throughout the house instead of white; they installed ceramic tile instead of LVP, they installed a fireplace instead of none, etc. etc. They acted like and actually did build their spec house their way and not our house and our choices. And when we tried to get those issues resolved, [name removed] at Century Communities corporate continued to send rude and threatening emails stating if we didn't close they would keep our $50,000 deposit and sell the house to someone else. They have you over a barrel and you can tell that they are prepared to do legal battles with their customers rather than honestly, fairly and morally resolve problems. In my opinion [name removed] does an extremely poor job representing Century Communities, even detrimental to their growth and success and should be fired immediately. To end on a positive note, [name removed] and [name removed] are wonderful people and look after the Century Communities customers with a desire to accomplish the successful building of the home of every family. I would work with both of them again.

4.8
Verified Homeowner
Mapleton, UT, on Dec 31, 2024

Everything was great!

5.0
Verified Homeowner
Mapleton, UT, on Dec 30, 2024

Communication could be better

4.7
Verified Homeowner
Mapleton, UT, on Dec 29, 2024

House prices in the community were changing significantly while we were working on closing. It made us nervous to finalize the deal.

4.3
Verified Homeowner
Mapleton, UT, on Nov 10, 2024

Home was delivered on time and with a few follow up issues. During the build, questions were mostly answered by the sales agent but sometimes were ignored.

5.0
Verified Homeowner
North Ogden, UT, on Aug 16, 2024

The sales agent was great, and continues to be very helpful. I absolutely loathed the mortgage process with Inspire. I also was very dissatisfied with the walk-throughs prior to closing.

2.7
Verified Homeowner
North Ogden, UT, on Aug 12, 2024

The purchasing agent, [name removed], was difficult to communicate with. I brought up legitimate concerns before purchasing the home and a lot of those concerns were never addressed or not addressed in the correct manner. The sales price of the home was not reflective to true market value. The experience with using Inspire Home Loans was a nightmare.

3.2
Verified Homeowner
North Ogden, UT, on Aug 10, 2024

Everything was great with our experience. Our contacts through all of the process was amazing and extremely helpful.

5.0
Verified Homeowner
North Ogden, UT, on Jun 24, 2024

Love the floorplan and the location and facing of the home.

5.0
Verified Homeowner
American Fork, UT, on Jun 10, 2024

There are a lot of little issues we are slowly discovering about our house that really probably should not be happening.

3.8
Verified Homeowner
North Ogden, UT, on Jun 08, 2024

Everything was great from our initial open house with [name removed] to our talks with our Loan agent [name removed] from Inspire Home Loans to final walk throughs with our super intendent [name removed]. I appreciated the great custom service from the crew at Century.

5.0
Verified Homeowner
North Ogden, UT, on May 25, 2024

Sales person is amazing! The Lender and seller answered our questions quickly, walk through items were resolved quickly, and closing went smoothly!

5.0
Verified Homeowner
Mapleton, UT, on Mar 21, 2024

I liked how quickly things got done. We closed in less than 3 weeks.

4.7
Verified Homeowner
Mapleton, UT, on Mar 14, 2024

Von and Evan were both always great to work with. They’ve been kind and helpful throughout the entire process.

4.8
Verified Homeowner
American Fork, UT, on Mar 12, 2024

Ease of the purchase process.

5.0
Verified Homeowner