Homebuilder Ratings & Reviews

Century Communities

CCS Phoenix

465 Homeowner Reviews
Mar 2024 - Oct 2025

Century Communities

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

CCS Phoenix Communities Map

 

Community Satisfaction Ratings

  • El Cidro

    4.6

    CCS Phoenix - 60 Homeowner Reviews

  • Lakes at Rancho El Dorado

    4.8

    CCS Phoenix - 19 Homeowner Reviews

  • N Copper Canyon 45s

    4.6

    CCS Phoenix - 2 Homeowner Reviews

  • N Copper Canyon 50s

    4.9

    CCS Phoenix - 60 Homeowner Reviews

  • N Copper Canyon Villas

    4.5

    CCS Phoenix - 3 Homeowner Reviews

  • North Copper Canyon 1.3

    4.9

    CCS Phoenix - 19 Homeowner Reviews

  • North Copper Canyon 2A

    4.6

    CCS Phoenix - 20 Homeowner Reviews

  • North Copper Canyon Parcel 2.1

    4.8

    CCS Phoenix - 52 Homeowner Reviews

  • Superstition Vista 45's

    4.6

    CCS Phoenix - 43 Homeowner Reviews

  • Superstition Vista 45x100

    4.7

    CCS Phoenix - 54 Homeowner Reviews

  • Superstition Vista 50's

    4.6

    CCS Phoenix - 16 Homeowner Reviews

  • The Trails 50s

    4.6

    CCS Phoenix - 22 Homeowner Reviews

  • The Trails 60s

    4.8

    CCS Phoenix - 27 Homeowner Reviews

  • Village at Sundance 48s

    5.0

    CCS Phoenix - 4 Homeowner Reviews

  • Village at Sundance 53s

    4.7

    CCS Phoenix - 47 Homeowner Reviews

  • Village At Sundance 58s

    4.8

    CCS Phoenix - 17 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From CCS Phoenix
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Oct 23, 2025

All staff was friendly and answered all our questions. Everyone made themselves available to us!

5.0
Verified Homeowner
Maricopa, AZ, on Oct 19, 2025

[Translated from ES] They looked for a way to get the loan for the purchase

5.0
Verified Homeowner
Apache Junction, AZ, on Oct 19, 2025

I appreciate that Century Community builders went above and beyond to offer and include everything that I asks for in my new home. Being new to Arizona, I did not realize that backyards come unfinished and it is on the owner to complete them. This gave me a sense of nervousness and of course that was going to be an extra expense. However through asking, the back yard was finished upon moving in. It would have been helpful to have some decisions on what that landscaping would look like and what plants/trees were included. However, I did not ask to be included in that decision making. Similarly, I did not ask about specifically what type/brand of appliances were to be installed in the house so I received the basics. There was also a learning curve with the sales representative. Communication and expectations were did not align which caused irreversible frustrations with the timeline constantly changing. In the end, everything worked out, however what was communicated was not how things happened.

4.7
Verified Homeowner
Surprise, AZ, on Oct 17, 2025

[name removed] was very understanding and made the process go smooth sailing!

5.0
Verified Homeowner
Maricopa, AZ, on Oct 05, 2025

[name removed], [name removed] and [name removed] have been very warm and welcoming. They have been very helpful through the whole process.

4.9
Verified Homeowner
Surprise, AZ, on Oct 03, 2025

It was a seamless process

5.0
Verified Homeowner
Goodyear, AZ, on Oct 02, 2025

Super awesome team, very supportive, and easy to communicate!

5.0
Verified Homeowner
Buckeye, AZ, on Oct 02, 2025

I like everything about my new home

5.0
Verified Homeowner
Goodyear, AZ, on Oct 02, 2025

Everything was perfect and smooth

5.0
Verified Homeowner
Surprise, AZ, on Oct 02, 2025

Constant communication, and everyone was very friendly.

5.0
Verified Homeowner
Apache Junction, AZ, on Oct 02, 2025

Communication was good. There are some build issues with the house that are only noticable once you start living in it. I had submitted a ticket but it got closed with no response.

3.5
Verified Homeowner
Surprise, AZ, on Oct 01, 2025

It was very quick and easy. I felt everyone was interested in helping me through the process.

5.0
Verified Homeowner
Surprise, AZ, on Sep 26, 2025

I love working with the super Intendent [name removed]

5.0
Verified Homeowner
Surprise, AZ, on Sep 26, 2025

I appreciate the thorough walk through. I appreciate the support in helping me with the process since I’ve never bought a home before. I appreciate [name removed] and [name removed]’s kindness and knowledge.

5.0
Verified Homeowner
Maricopa, AZ, on Sep 25, 2025

Communication was on point

4.9
Verified Homeowner
Surprise, AZ, on Sep 18, 2025

it is nearly impossiable to get any one on the phone from mortgage process to sales office. the title company did not talk to us about things and set appointmrnts and did not inform us before hand. We were given a lease buy out in out conract up to 3200. The notice was given to out apartment on Augyst 21st, the day of closing. The forms were sent to everyone with the amount needed to pay it out. I to reach out to [name removed] and [name removed] at the sales office on 8/27 and [name removed] on 8/25 to find out how it was done if we would get notified. Neither bothered to respond. our realtor [name removed] reached out several times to find out what was going on with the lease buy out, she was told the check was fedexed but they could provide no proof that it was or any returned recipt from fed ex. No one reached out to us no one would answer any questions to tell us the process or anything. So now this being the 18th of September the funds still have not been given to our apartment, so our 60 day notice is no good and we will be required to pay another two months rent or be held liable for the remainder of the lease through Feburary. We asked COUNTLESS times what was going on and were told out right lies but told mostly nothing at all. We even tried to reach out to [name removed] who handled the loan , we set an appointment and he simply did not show up. This is going to destoy our credit and be detremental to our finaces. As far as the home itself goes several things were not addresed from the first walk through to the final. Paint was not done that we were told would be. The doors were not painted on the upper and lower portions even though it was pointed out several times. The railing to the stairs was not completely painted, paint spots on the celing, what appears to be stucco or caulking on the floor under door handles, there are damaged tiles and cracked tiles in the living area and master bath. A closet door frame is crooked so the door gets stuck. There are so many little things that were over looked. We had an incidet with our garage door. [name removed] said that they would be able to help. Never did we expect a free door and never asked for anything without paying, just assistace with getting a new one. We never got any help and were told we were just kind of out of luck and he would talk to his accountant. So we payed to replace it, [name removed] called and said he would get it painted for us 4 days ago and i have not heard back from him since, nor do i expect to honestly. The home is painted with what is essentially a primer so whenever something hit the wall it leaves a mark. There are no floor transions on the carpet tile areas so i have stepped down on the tacks several times. the carpet on the stairs is coming up less than a month in from closing. i am beyond dissappointed in the time we have had and i am sad that people can not keep their words or honor the deals they have made. The lease buy out is in our contract so i am not sure how this is handled at this point. [name removed] says she has forwarded the issue to her manager. but we were told that a week ago and we still have no resolution and now have a larger issue to deal with.[name removed] was asked several times about the buyout, we closed on the home 8/21. I am very regretful of our decision to buy this home. Yes the intrest rate was amazing and yes the downpayment was low but in the long run with the issues with them not completing the lease buy out in a timely fashion we are left with a much larger finacial burden or worse a huge huge ordeal with our apartment complex if they decide to sue us. It is unfathomable that a company as large as this can not send a check for 2764 dollars which was in our contract. i am sure i have missed several things i wanted to include. i would not recommend century homes to anyone, if anything i would confidently caution them to avoid them at all costs. I can not in good conscious recommend this company to another person after what we have gone through.

1.0
Verified Homeowner
Goodyear, AZ, on Sep 15, 2025

Very disappointed about quality

1.1
Verified Homeowner
Apache Junction, AZ, on Sep 13, 2025

I liked the coordination between the on-site personnel and [name removed]!

5.0
Verified Homeowner
Goodyear, AZ, on Sep 08, 2025

I like how [name removed] the builders sales rep, my realtors [name removed] and [name removed], and [name removed] from the loan company made the process really easy. I loved the home from the start and I’m glad I chose this home. I’m also glad I got [name removed] to help me with the walkthroughs. What I disliked the most of my purchase was my experience with [name removed] who is the contractor that was present for my first walk through. My family and I were treated awful by [name removed]. I wish [name removed] was the person that went through the first walk through, it would’ve made me feel more comfortable with my decision of buying the house.

4.3
Verified Homeowner
Maricopa, AZ, on Sep 05, 2025

The process was fast and easy.

5.0
Verified Homeowner